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Title: CSPV Project Manager IV/Associate Director
Job Schedule:
Candidate must be able to come into the office at least once a week. Main duties will include: Leading cross-functional teams in project management and execution for key initiatives across CSPV Supporting the Management Office and Business Excellence lead in implementing PMO structure within CSPV Collaborate with CSPV leadership to drive Business Excellence activities supporting the globalization of CSVP.
Responsibilities include:
- Project management, including aligning with stakeholders, setting objectives, developing, and tracking project plan, timelines, and milestones, tracking deliverables, resolving key issues and achieving desired outcomes.
- Generating and reporting status reports to leadership
- Generating and tracking communication plans to key stakeholders Identifying risks, issues, and dependencies
- Facilitating global, cross-functional, collaborative discussions to drive outcomes
Skills:
- Need to have drive; take initiative; and be proactive Strong communication, organizational, and management skills
- Minimum 7 years Project Management in Pharmacovigilance or Clinical Development experience in pharmaceutical industry required Ability to independently manage priorities by organizing workload efficiently Demonstrated ability to manage cross-functional teams to a desired outcome
- Knowledge of MS Suite (Excel, PowerPoint, Word, Visio, Project) PMP certification preferred but not required
Education: Bachelor’s degree in science, management, or related degree.
Company
BD Capital is a premier lender to developers and builders across the country. We pride ourselves on a consultative approach to fulfilling our customer’s needs. This customer focus creates a positive, entrepreneurial atmosphere where people are empowered to learn, grow, and contribute as individuals in a respectful and non-judgmental culture. The company is experiencing rapid growth and looking to build out the operations team with an exceptional Loan Processor for our top producing sales team.
Position Summary
We are looking for a Loan Processor who thrives in a fast-paced, entrepreneurial growth environment. This person will manage a pipeline of loan files, ensuring a smooth and timely loan transaction experience for our borrowers through the collection and analysis of documents and data. As a customer facing person, this individual is also responsible for providing our borrowers with exceptional customer service and transparency into the process.
Responsibilities
· Review loan file submissions, organize files, and input loan information into the company’s loan origination system
· Order and verify third party services (e.g., credit, flood, appraisals, environmental reports, zoning reports)
· Collect and verify documentation related to borrower, asset, entity, and construction
· Ensure loan files are in compliance with program guidelines, investor requirements, and federal and state laws/regulations (e.g., disclosures, notifications)
· Inform loan officer, agent, and borrower about discrepancies in title, appraisals, credit, employment, income, and other file related items
· Obtain documentation to clear conditions prior to funding as required by underwriting
· Submit completed file to underwriting department for approval
· Proactively monitor pipeline to set realistic closing dates, ensure timely funding of loans, and meet expected service levels
· Communicate with external parties to the loan including but not limited to borrower, realtor, title, closing agent, and appraisal management company
· Evaluate processes and procedures for efficiency opportunities and implement process improvements
· Maintain thorough knowledge of the loan origination system and proactively identify and implement work flow improvements within the system
· Organize and maintain daily pipeline huddles with sales, construction, and other stakeholders, as needed
· Prepare reports giving executives visibility into the loan pipeline, daily production activity, cycle times, and loan quality
· Manage and train junior processors and other employees, as required
· Maintain and update the Processing Policy and Procedure Manual
· Ad hoc projects, as assigned
Qualifications
· Deep knowledge of mortgage processing concepts, practices and procedures
· Knowledge of federal and state regulatory guidelines
· Pipeline management experience required
· Knowledge of Encompass preferred
· Strong working knowledge of MS office and Sharepoint
· Knowledge of underwriting and/or loan structuring a plus
· Process improvement experience (e.g., six sigma) a plus
· Strong attention to detail
· Well-developed communication and interpersonal skills with an emphasis on customer service, conflict management, teamwork and coaching
· Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently within established timeframes
· Naturally inquisitive with strong analytical and problem-solving skills
· Demonstrated ability to maintain confidentiality and use discretion in daily activities
· Ability to work in a fast paced environment under pressure with tight deadlines and constant interruptions; Ability to flexibly adjust priorities in a changing environment
· Self-motivated team player with a strong work ethic and high level of personal accountability
· Positive personality with a high level of integrity
· Valid driver’s license
Education & Experience
· Bachelor’s degree from an accredited college/university
· 2+ years of commercial and/or residential loan processing experience
Location
Warren, NJ
Employment Type
Full Time
BD Capital, LLC provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law.
About the Opportunity
We are seeking an experienced and detail-oriented HR and Payroll Manager to oversee payroll processing and human resources operations across multiple related business entities. This role is responsible for ensuring accurate payroll administration, benefits coordination, regulatory compliance, and maintaining organized and compliant HR records.
This is an excellent opportunity for a hands-on HR and payroll professional who thrives in a structured, collaborative environment and enjoys supporting both employees and leadership.
Key Responsibilities
Payroll Administration
- Process accurate weekly payroll for a multi-entity workforce, ensuring proper job and department coding
- Administer payroll for both union and non-union employees
- Submit certified payroll reports and ensure compliance with applicable wage regulations
- Coordinate with external partners supporting payroll tax filings and compliance activities
- Maintain payroll records and ensure accuracy and timeliness
Human Resources Operations
- Manage full-cycle HR functions including recruiting, onboarding, and employee separations
- Maintain accurate and compliant employee records and HR documentation
- Coordinate employee benefits enrollments, changes, and reconciliations
- Track employee certifications, training, and compliance requirements
Compliance and Reporting
- Ensure HR practices align with federal, state, and regulatory requirements
- Support compliance reporting, documentation tracking, and internal audits
- Maintain HR metrics, reporting accuracy, and workforce records
Collaboration and Support
- Partner closely with finance and leadership to support payroll and HR initiatives
- Communicate proactively regarding payroll, compliance, and employee-related matters
- Contribute to process improvements and operational efficiency
Qualifications
- 5+ years of HR and payroll experience required
- Experience processing weekly payroll required
- Experience supporting union and non-union payroll environments strongly preferred
- Construction, contracting, or project-based workforce experience is a plus
- Strong analytical skills and high attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Strong organizational and data management capabilities
Compensation & Benefits
- Competitive salary
- Medical, Dental, and Vision Insurance
- 401(k) retirement plan
- Paid Time Off and company holidays
- Collaborative and professional work environment
Ascendo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
BW Electric is seeking a BIM Coordinator to join our organization. This position is to assist in the creation, evaluation, and distribution of 3D BIM and 2D drawings for use in estimating, purchasing, and construction operations. The BIM Coordinator will assist all project managers and field personnel to facilitate collaboration and communication throughout the project, and interact with subcontractors, vendors, and the design team during construction. In addition to working in a fast-paced environment, the BIM Coordinator will have primary responsibility for assigned projects, as CAD Operator/Project Engineer. Candidates must be able to perform essential field Coordinating tasks and have strong capabilities with AutoCAD, AutoCAD MEP, Navisworks, and BIM 360, with working knowledge of Revit, and related programs.
General Responsibilities
- Has knowledge of and/or takes initiative to learn modeling software; including but not limited to Navisworks, Revit, and AutoCAD
- Maintain integration of models including structure, interior, and exterior architectural elements and MEP systems
- Coordinate with BIM service providers and/or Subcontractors
- Update As-built and revised BIM logs and reports; maintain BIM server folders
- Assist with uploading, maintain, and distributing documents to the field and subcontractors
- Assist in set-up and maintain all control logs (RFI’s, shop drawings, as-built, drawing logs, etc.) and shop/fabrication-level models for approval
- Site inspection and liaising with trade contractors
- Participate in model coordination and model coordination meetings.
- Compile contract BIM closeout documentation
- Works on complex assignments independently, with attention to detail, and a high degree of initiative to resolve issues; involves others in decisions when needed.
Minimum Requirements
- Associate degree in Civil, Electrical, Mechanical, Construction Management, Construction Technology, or equivalent experience.
- Minimum 2-4 years of project Coordination experience – intern field Coordinator, entry-level field Coordinator, or equivalent.
- Strong ability to read and understand plans and specifications.
- Minimum 2 years consistent use, and be able to demonstrate experience in required software (Revit, AutoCAD, Navisworks )
Job Type: Full-time
Pay: $65,000 - $110,000 - Commensurate with experience
Ability to Commute/Relocate:
· Hillsborough, NJ (Required)
Experience:
- AutoCAD,
- AutoCAD MEP
- Navisworks and
- Project Coordinating: 2 years (Required)
Location: Branchburg, NJ
Duration: 2 Year (Potential Extension)
Hybrid Onsite Schedule, in office Tue, Wed, Th, with the ability to be remote Mon, Fri. If business needs require on-site presence Mon/Fri it may be necessary.
Responsibilities:
List up to 10 main responsibilities for the job. Include information about the accountability and scope.
* Serve on project technical team, consisting of cross-functional resources including but not limited to R&D, PDS&T, Quality, Biocompatibility, and Regulatory.
* Partner with R&D to identify user and technical product requirements for a medical device product.
* With Technical Lead, Develop Design Verification & Validation strategy.
o Support Design Verification (planning, fixture development, method development, test method validation, protocol development, and test execution).
* Drive the creation and execution of protocols and reports.
* Manage Design History File content.
* Participate in prototyping activities to transform concepts into functional devices.
* Perform laboratory testing, including independently designed experiments to further project goals.
* Conduct statistical analyses using software such as MiniTab or JMP to evaluate data and support design decisions.
* Ensure compliance with company and industry standards regarding safety, quality, and regulatory policies (including GxP).
Qualifications:
List required and preferred qualifications (up to 10). Include education, skills and experience.
* Experience with new product development, including defining user and technical product requirements.
* Experience with Design controls, including Design Verification & Validation strategy development and execution.
* Experience with laboratory testing as well as subsequent data analysis using statistical methods.
* Experience with medical device regulatory submissions.
* Experience with biological-based products preferred.
* Bachelor's Degree or equivalent education with 5 or more years of experience or Master's degree or equivalent education with 3 or more years of experience.
Location Details: Remote, United States
At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation.
This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.
What you'll get to do...
Define the Enterprise Integration & Partner Platform Strategy
- Lead the strategy and roadmap for GoDaddy Commerce's headless commerce APIs and partner SDKs that enable external software platforms to embed payments and commerce workflows.
- Develop a clear vision for who integrates with us, why, and how — prioritizing integrations that deliver high merchant and partner value aligned to our platform core competencies.
- Build and maintain a deep understanding of partner evaluation criteria, technical architecture, and enterprise buyer needs — positioning GoDaddy Commerce competitively alongside platforms like Stripe, Adyen, and Finix.
Champion Enterprise & ISV Partner Workflows
- Serve as the voice of enterprise software partners — from technical architects to product leaders — ensuring our APIs, documentation, and certification processes reflect the needs of real integration teams.
- Map and optimize end-to-end partner workflows: onboarding → certification → go-live → reporting → revenue share → compliance.
- Translate integration complexity (devices, stores, payment endpoints, invoicing, virtual terminals, headless POS) into scalable, configurable platform solutions.
Drive Payments & Commerce Platform Capabilities
- Partner with engineering to define APIs and services for payments, orders, catalog, inventory, customers, and sales channels that support both embedded and in-person commerce.
- Build support for advanced enterprise requirements including:
- Multi-entity and multi-location configuration
- Reporting and commissions APIs
- Activity and transaction tracking
- Risk and fraud scoring hooks
- Customer authentication and tokenization flows
- Reseller administrator portal
- Collaborate with Payments, Risk, and FinOps teams to ensure accurate settlement, reporting, and reconciliation across embedded payment flows.
Influence and Collaborate with Enterprise Clients
- Meet directly with enterprise partners and resellers to understand their technical and business integration needs, gather feedback, and guide co-development pilots and close sales.
- Partner with Business Development and Solutions Engineering to support partner evaluation cycles, ensuring APIs, sandbox tools, and documentation demonstrate enterprise-grade capability and reliability.
- Translate client conversations into actionable platform requirements, balancing enterprise flexibility with platform scalability.
Deliver Hypothesis-Driven Product Discovery
- Use experimentation and partner pilots to validate API features and developer experiences before scaling.
- Measure what matters: partner integration velocity, merchant attach and retention, API usage, revenue contribution, and partner NPS.
- Continuously iterate roadmap priorities based on adoption, partner satisfaction, and ecosystem performance.
Scale and Evangelize the Partner Platform
- Collaborate with GTM and Solution Engineering to create integration blueprints, API playbooks, and sandbox environments that reduce time-to-value for new partners.
- Define certification standards and reference architectures for recurring vertical use cases.
- Share insights and findings across GoDaddy Commerce to shape our long-term platform strategy for embedded commerce and payments.
Your experience should include...
- 8+ years of product management experience in platform, API, or payments products, with deep knowledge of payments architecture and commerce primitives.
- 2+ years of ISO 8583 financial messaging experience.
- Proven success embedding payments/commerce into enterprise ISV and middleware platforms with measurable adoption outcomes.
- Expert in headless and API-first product development, including API design tradeoffs, SDK usability, and developer enablement.
- Strong client-facing skills leading discovery, solution reviews, and executive briefings with enterprise partners.
- Track record of cross-functional influence across engineering, business development, operations, and compliance teams.
You might also have...
- Experience with platforms such as Stripe Connect, Adyen for Platforms, Finix, Square Developer Platform, or Shopify's Partner APIs.
We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy's benefits vary based on individual role and location and can be reviewed in more detail during the interview process.
We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.
About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.
GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.
Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
GoDaddy doesn't accept unsolicited resumes from recruiters or employment agencies.
Remote working/work at home options are available for this role.
IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.
Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts
Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products
What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE
Remote working/work at home options are available for this role.
The Opportunity:
We are a lean and high velocity multifamily investment firm with 440 units and a mandate to scale to 1,500+ units by 2027 on our path to $1 Billion AUM in the next 5 years. We operate with a startup culture backed by a strong principal balance sheet, and we will maintain this "Day 1" intensity until our $1 Billion goal is reached. We are looking for a Founding Director of Finance and Investments who is prepared to make the business their number one priority and own the entire financial lifecycle of our portfolio.
This is a true "multi-hat" leadership role, You will be responsible for building and owning the engine across three phases: Acquisitions, where you will be responsible for sourcing and underwriting new opportunities Finance, where you institutionalize the back-end through precise cash flow forecasting, investor distributions, and tax strategy; and Asset Management, where you hold the portfolio accountable to your forecasts by implementing aggressive execution plans to ensure every property hits its NOI targets. We are looking for a partner who wants to trade corporate safety for long-term equity and help us build this platform from the ground up.
Note: Local to Texas is highly preferred. If not in Texas, candidates must be willing to Spend 5 business days per month in Houston Texas overseeing property (Asset mgmt), networking with brokers and touring new acquisitions. During periods of due diligence requirements to be Houston may increase. Please confirm in your application this travel (all paid for by company).
Key Accountabilities:
- Investment Modeling & Underwriting: You will be the primary lead on modeling new opportunities. You will take raw data from brokers or off-market sources, build complex pro-formas from scratch, and present the investment case to the committee.
- Preliminary Investment Committee (PIC) Leadership: You serve as the "Gatekeeper." Before any deal reaches the Founders, you are responsible for the internal audit of the case—stress-testing exit caps, opex loads, and reno timelines. You are the final line of defense for the firm's capital.
- Due Diligence & Transaction Execution: Lead the financial "scrub" on all acquisitions. You will own the closing checklist, coordinating with lenders, attorneys, and title companies to ensure every debt facility is funded with 100% precision.
- Asset Management & Performance Audit: You aren't just reporting numbers; you are driving them. You will perform monthly audits of property management, identify "cash leakage," and ensure the portfolio hits its NOI targets and investor distributions.
- GL Integrity & Tax Strategy: You own the "Book of Record." You will oversee all accounting entries, manage a rolling 13-week cash forecast, and ensure the firm is "tax-ready" for outside CPAs.
- Treasury & Capital Management: You own the firm’s liquidity. You will manage the movement of capital between property accounts, GP accounts, and the Hold-Co, ensuring we are optimized for both daily operations and upcoming acquisition deposits.
- Tax Strategy & Compliance Oversight: You aren't just filing forms; you are the architect. You will manage the tax filing checklist for all 40+ (and growing) entities, ensuring every K-1 is issued on time and that we are maximizing depreciation and cost-segregation strategies across the portfolio.
- Institutional Reporting & Audit: You will design and produce the quarterly "Investor Report" and "Lender Compliance" packages. You must be able to defend our financials to an institutional auditor or a Life-Co lender with absolute authority.
- Entity & Corporate Housekeeping: You will interface directly with Investor Counsel to resolve legal issues and ensure all corporate entities remain in "Good Standing" across multiple states. You are the "Compliance Officer" for the firm.
- Strategic Financial Planning: You will prepare the annual corporate budget for the Hold-Co and tell the Founders exactly when we have the cash position to buy, when we should refinance, and when we should sell.
- Waterfall & Distribution Management: Build and maintain manual "Shadow Waterfall" models to audit all GP/LP distributions, ensuring all investor classes are paid with 100% accuracy.
- System Architecture: You will help design the infrastructure (CRM workflows, checks and balances) to allow the firm to scale without breaking.
Execution Over Delegation :
We are a lean firm where the Director is expected to "turn the wrenches," not just design the machine. If you are looking to sit in a strategy room and wait for reports to hit your desk, this is not the job for you. You must be an Ambivert—equally comfortable in deep-work silence building a complex model as you are in high-stakes confrontations with vendors or lenders. We are looking for the architect who is excited to turn every wrench today, so they can effectively lead the entire department tomorrow."
Qualifications:
- Experience: 5–8+ years in Real Estate Finance, Investment Banking, or REPE.
- Background: Mandatory experience in Multifamily Syndication. You must have "Battle Scars" from managing the financial lifecycle of actual deals.
- Technical Arsenal: Elite-level Excel skills. You must be a "Blank-Sheet" Ninja (Waterfalls, Sensitivity Tables, etc.).
- Mindset: Skeptical, process-oriented, and highly organized. You must be a "Mismatcher" who naturally finds the holes in a financial story.
- Education: CPA designation is a significant plus, but technical execution is the priority.
- Tech-Savvy: Proficiency in AI automation and modern CRM workflows is highly preferred.
The Rewards:
- Base Salary: $135,000 – $150,000 (Built for a high-growth startup environment).
- Asset Performance Bonus: $50,000 – $75,000+ targeted annual bonus tied directly to portfolio performance and investor distributions being on Target
- Founding Member Equity: 3.0% – 5.0% Equity stake in the Holding Entity. This is true ownership in the firm’s long-term enterprise value, not just deal-level points.
- Vesting Structure: Standard 5-year annual vesting schedule to ensure long-term alignment.
To Apply: Submission Requirements:
To be considered, submit your resume and a brief note confirming the following. Applications without these specific keywords will be automatically filtered out.
- Reference Verification: Are you confident your past managers will verify your technical expertise? If so, include: "I welcome the reference process."
- Are you willing to complete a live, modeling test? If so, include: "Absolute."
- We conduct a rigorous 30-day process (6 interviews + 5 references interviews). If you are comfortable with this, include: "Understood."
- This role explicitly requires experience in Real Estate Multifamily syndication, Based on this how many years have you been in Multifamily, and what "other hats" have you worn
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
Job Title: Director of Analytics & Insights (Amazon Agency)
Location: Milwaukee, WI
Alternate location: Or home based anywhere in the US
Industry: Ecommerce (Amazon Agency)
Channel: Mostly Amazon and
Direct Reports: Team of 5-6 Analysts
Visa: No sponsorship possible. Must have valid work authorization
Job ID: ZR_9557_JOB
Remote work policy: Full remote
Job Seniority: Executive Level, Middle Management Level
Company size: Medium (50-1000 ppl)
Company Ownership: Privately Owned
Industry(ies): Ecommerce, Consumer Goods,
Function(s): eCommerce,
Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington
Company Description
Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.
Objective of the Role
Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.
The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.
Ideal Profile
The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.
This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.
Responsibilities
- Define and advance the analytics and insights vision for the organization.
- Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
- Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
- Create clear standards for reporting, dashboards and insight delivery across client accounts.
- Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
- Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
- Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
- Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
- Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
- Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.
Requirements
- Significant experience in analytics and insights leadership, including team management.
- Strong expertise in digital advertising measurement and ecommerce performance analysis.
- Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
- Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
- Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
- Working knowledge of statistical or analytical tools such as Python, R or equivalent.
- Ability to design measurement frameworks that connect media investment to broader business outcomes.
- Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
- Experience operating in a fast-paced, evolving environment with multiple stakeholders.
- Bachelor's degree required; an advanced degree is advantageous.
Remote working/work at home options are available for this role.