Engineering Structures Jobs in Bellevue Wa Remote

Hello Folks,

I have multiple job requirements for Robotics Engineer and a Controls engineer role.

Location: Redmond, WA (100% Onsite role)

Contract Role : 12 + months

PFB description with roles:-

1. Principle Robotics Engineer - Architect - ROS2, sensor fusion, navigation, manipulation, command and control, vslam, fleet management, orchestration, LLM, VLM, VLA, proprioception
2. Sr Robotics Engineer - Manipulation - ros2, sensor fusion, MV, manipulation, VLA's, proprioception, control systems
3. Sr Robotics Engineer - Navigation - ros2, sensor fusion, MPC, MV, behavior engines, object avoidance
4. Sr Robotics Engineer - Simulation - Ideal Isaac Sim, URDF, 19+ DOF, sim2real, real2sim, data engineering, RL
5. Sr Robotics Engineer - End Effectors - simulation, 9+ DOF control schemes, RL, VLA
6. Robotics Engineer - Release - bringing robotics systems to the real world, on site deployment support, direct customer engagement, troubleshooting and resolving issues on the spot, holistic system understanding

• Experience in FIRST, VEX or other programs is a huge benefit.
• Hands on construction trade experience is desired.

Controls Engineer Role

Role Overview

We are seeking a hands-on Controls Engineer with strong PLC programming, multi-protocol industrial networking, and manufacturing/production system experience to support deployment, optimization, and reliability of automated equipment and robotic workcells. This role will work closely with hardware, reliability, and commissioning teams to take systems from integration through production-scale operation.

Key Responsibilities

• Design, develop, and maintain PLC-based control systems for automated manufacturing and material-handling equipment.
• Program and troubleshoot using IEC 61131-3 languages (Structured Text preferred).
• Integrate motion systems, conveyors, robotics, and safety subsystems into cohesive control architectures.
• Work across multi-protocol industrial environments including EtherCAT, OPC-UA, Modbus, BACnet, and similar fieldbus/OT networks.
• Support system bring-up, FAT/SAT, commissioning, and production deployment activities.
• Partner with Reliability Engineering teams to analyze failures, perform root-cause analysis, and harden systems for uptime and scalability.
• Configure and integrate servo drives, safety PLCs, industrial PCs, and distributed I/O.
• Perform diagnostics, log analysis, and performance validation of automated systems.
• Contribute to continuous improvement of automation platforms through code refactoring, version control, and CI/CD workflows.
• Interface with cross-functional teams including mechanical, vision, software, and operations to ensure production readiness.

If interested in the above please share the below:-

• Your Updated Resume with contact details
• Your minimum hourly expectation :________
• Your availability to connect on call. ___________
• Work Authorization._______

Job Title : Nuclear Engineer (Naval Reactors Engineer) Category / Component : Officer • Active Overview Design, regulate, and oversee the Navy's nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissioning of nuclear powered ships and submarines from Naval Reactors Headquarters and associated Department of Energy laboratories and shipyards.

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design, reactor physics, materials development, component design for steam generators, pumps, and valves, instrumentation and control for reactor and propulsion plants, testing and quality control, radiation shielding, and chemistry and radiological controls; review designs and analyses from laboratories, shipyards, and industry partners; coordinate with fleet units to ensure safe and reliable nuclear plant operation.

What to Expect Assume significant technical responsibility early in your career as part of a lean headquarters staff; work primarily in an analytical and oversight role rather than operating plants at sea; balance long term engineering projects with time sensitive fleet and shipyard issues; frequent coordination with senior civilian engineers, naval officers, and technical teams; high expectations for attention to detail, judgment, and written and oral communication.

Work Environment Work mainly at Naval Reactors Headquarters in the Washington, District of Columbia area with regular engagement with Department of Energy laboratories, nuclear training sites, shipyards, and nuclear powered ships and submarines; office based work that includes document reviews, technical meetings, inspections, and site visits rather than day to day shipboard watchstanding.

Pathways, Training & Advancement Officer commissioning through programs such as Officer Candidate School or the Nuclear Propulsion Officer Candidate program followed by a structured technical qualification program at Naval Reactors; rotational exposure to laboratories, prototypes, shipyards, and fleet support issues; progressive responsibility leading projects and becoming a subject matter expert, with opportunities for professional military education and advanced graduate study in technical fields.

Entry through the Nuclear Propulsion Officer Candidate program for qualified college students and recent graduates, or selection via Officer Candidate School for those who already hold qualifying degrees; all applicants must meet Nuclear Propulsion Program academic and technical screening standards in addition to general officer commissioning requirements.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Completion of a rigorous technical degree in engineering, physics, mathematics, or a closely related field that includes strong backgrounds in calculus and physics; outstanding academic record, particularly in technical coursework; United States citizenship and eligibility for a high level security clearance; strong technical aptitude and comfort with detailed analytical work.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

• Bellevue, WA (Fully Onsite – 4 days/week in-field driving)
• Contract | 6 Months
  
  

Our client, a large, complex enterprise organization, is looking for a Principal AI Engineer to serve as the lead architect and hands-on builder of a unified AI Platform as a Service (PaaS) a secure, multi-tenant foundation that helps internal teams build and operate semantic discovery, conversational experiences, and autonomous agent workflows at scale.

Summary:

The Principal AI Engineer will design and build an enterprise-grade “AI operating layer” that turns modern foundation model capabilities into a governed, reusable platform used across multiple business domains. This role balances approximately 40% hands-on development with 60% platform strategy, personally building core orchestration services, standardized capability interfaces, and trust/safety guardrails. The platform will enable teams to deploy specialized agents that can collaborate via defined protocols, securely access grounded knowledge sources, and execute autonomous tasks within a controlled, high-availability runtime.

Location: Remote (U.S.) / Hybrid options may be available based on client needs.

Compensation Range: $145,000 - $250,000 per year plus RSUs & Bonus

Benefits: Very competitive benefits

Responsibilities

• Architect and deliver a self-service AI platform that provides reusable patterns, reference implementations, and standardized building blocks for internal engineering teams.
• Define and communicate a multi-year platform roadmap, ensuring technical priorities map to enterprise outcomes and adoption goals.
• Design and implement stateful orchestration (state graphs/state machines) to handle planning edge cases, recovery, and self-correction in autonomous workflows.
• Build and operate secure remote tool gateways (e.g., MCP-style servers) and implement controlled function-calling interfaces for connecting agents to sensitive enterprise systems.
• Establish interoperability standards for agent-to-agent collaboration, enabling autonomous discovery and reliable task handoffs across independently built agent solutions.
• Design an agent identity and authorization layer that supports fine-grained permissions, auditable actions, and strong accountability for autonomous behaviors.
• Implement a unified knowledge layer using semantic retrieval and multimodal grounding to support accurate, “source-aligned” responses and decisions.
• Build long-term context persistence (“memory”) using retrieval and graph-based storage to preserve institutional knowledge and improve continuity over time.
• Create a trust and evaluation layer with automated testing pipelines to measure quality, safety, cost, latency, and reliability of agent behavior across tenants.
• Own runtime lifecycle management for agent sessions, ensuring high availability, persistence, scalability, and controlled rollout patterns.
• Lead deep code reviews focused on agent-specific failure modes (runaway loops, tool misuse, state growth, unreliable calling patterns) and implement mitigations.
• Optimize inference performance and spend through techniques such as prompt caching, model routing, and workload-aware runtime strategies.
• Act as a technical multiplier by mentoring senior/staff engineers on advanced agentic patterns, evaluation methods, and production hardening.
• Partner closely with Cloud and Infrastructure teams to influence enabling services and platform primitives needed for enterprise AI delivery.
• Raise the bar on engineering quality via documentation, profiling, reliability improvements, and ongoing performance tuning.

QUALIFICATIONS:

Required:

• 10+ years of software engineering experience, including 4+ years operating at a Principal/Architect level.
• 2+ years architecting and shipping LLM-based systems, with demonstrated experience taking agentic solutions into production at scale.
• 5+ years working in agile delivery environments.
• Google Cloud Professional Cloud Architect certification.
• Proven ability to lead technical workstreams and translate business needs into durable platform architectures.
• Strong expertise in asynchronous orchestration (e.g., Python) plus proficiency in a statically typed language (Java, Go, or Rust) for high-concurrency platform services.
• Hands-on experience with stateful graph orchestration patterns and frameworks (e.g., LangGraph/ADK-style approaches) to power robust reasoning workflows.
• Strong cloud-native experience with CLI tooling and Infrastructure-as-Code; proven ability to deploy and scale containerized workloads using container orchestration and serverless platforms.
• Experience designing and operating distributed architectures at scale, including vector stores, graph databases, and structured data pipelines.
• Deep knowledge of multi-agent design patterns and the ability to extend or replace off-the-shelf orchestration when scaling, safety, or reliability requires it.
• Working understanding of modern agent reasoning approaches (Chain-of-Thought, ReAct, Tree-of-Thoughts, Self-Reflection) and when to apply them.
• Experience supporting very high request volumes and/or extremely large datasets in production environments.
• Expertise building semantic retrieval layers, attribute-aware discovery, and stateful persistence for long-lived agent context.
• Strong understanding of MCP-style tool protocols, agent-to-agent interaction patterns, REST/gRPC APIs, OAuth2, and function-calling mechanics.
• Familiarity with microservices architecture patterns and distributed systems best practices.
• Ability to implement observability for agentic systems, including traceability/telemetry and debugging methods for multi-step reasoning and handoffs.
• Awareness of global AI regulations (e.g., EU AI Act) and ability to translate requirements into technical controls and platform governance.
• Strong written and verbal communication skills across technical and business audiences.
• Calm, decisive execution in high-pressure or incident scenarios.
• Highly organized, self-directed, detail-oriented, and effective with limited supervision.
• Ability to support off-hours work as needed, including rotational on-call, weekends, and holidays.

Preferred:

• Bachelor’s or Master’s in Computer Science, AI, or a related field.
• PhD in AI, Distributed Systems, or Cognitive Science.
• Google Cloud Professional Machine Learning Engineer certification and/or specialized certifications in multi-agent systems/autonomous reasoning.
• 3+ years working with distributed caching technologies.
• Experience provisioning and configuring cloud platform resources at scale.
• Experience supporting consumer-facing digital or commerce environments.
• Proficiency with Google Workspace (Sheets, Docs, Slides, Gmail).

About Hansell Tierney:

Hansell Tierney is one of the premier staffing and recruiting companies in the Pacific Northwest. Launched in 2001, we are a woman-owned business that serves and staffs Northwest organizations by doing things the right way, not just the easiest way. Hansell Tierney partners with candidates and clients to match the best candidates with interesting local opportunities. We navigate every relationship with the highest level of discretion and service while holding ourselves accountable to our promises. Our business thrives on our deep understanding of the job market and our ability to skillfully tailor our recruitment process to meet our clients’ unique needs.

Blue Cypress is seeking a Utility Management Services (UMS) Regional Director to support current projects and facilitate the expansion of our utility management consulting services group in the Pacific Northwest. This position will work closely with our existing UMS staff in Seattle, Atlanta, and Cincinnati, seeking to expand the current project work we are currently conducting with a number of clients in the PNW, win work with new clients, expand our services, and facilitate career development of staff. It is our intent to continue growing our presence in the Seattle area and to continue supporting our clients in the region. As an integral part of our business development and technical team, the UMS Regional Director will manage client projects, lead/mentor early- and mid-career staff, develop and maintain client relationships, and lead business development activities. The ideal candidate has a minimum of 15 years of experience primarily as a utility management and/or engineering consultant at an A&E firm; public sector experience is also valued. The successful candidate will have a strong professional network within the Seattle metro-area and a technical focus on water, wastewater, and/or stormwater systems or management of transportation systems (transit, highway, airport). This candidate must have a successful track record of leadership and mentorship, delivering projects on time and on budget, developing and maintaining client relationships, managing complex projects, leading business development activities, and working closely with a team made up of supervisor and peers. They should thrive in a fast-paced environment and exemplify Blue Cypress's values: Collaboration, Strategic Development, and Improvement-Oriented Growth.

This person will be expected to develop and lead these potential types of projects for clients: conduct strategic planning efforts, perform operational assessments, lead business transformation projects, examine the effectiveness of information management tools and the data generated, design and conduct analyses to identify actionable insight, effectively communicate recommendations in writing and in presentations to a variety of audiences, design improvement strategies and initiatives, and support implementation of new business practices, information management tools, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Necessary accommodations will be provided in compliance with the Americans with Disabilities Act and state or local law.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to list ALL responsibilities or qualifications of the job.

Responsibilities include:

• Provide specialized management consulting services in areas that may include: strategic planning, infrastructure management/asset management, operational optimization/lean processes, regulatory support, maintenance management, master planning, technology selection/on-boarding, data management/analytics/visualization, etc. More detailed related duties may include:
• Plan, design, and implement operations and maintenance optimization and capital renewal strategies for water, wastewater, and/or stormwater for utilities or transportation systems (transit, highway, airport) .
• Design and oversee analyses on large infrastructure datasets, such as GIS, computerized maintenance management system (CMMS), customer information systems, condition inspection databases, capacity assessment/hydraulic modeling, etc.
• Perform services on-site or off-site to support client staff in performing their day-to-day activities, such as planning/scheduling, condition assessment, capacity assessment, contractor management, etc.
• Perform project management on concurrent large, complex projects and successfully deliver these on time and on budget. Plan and designate project resources, prepare budgets, monitor progress, and keep clients and internal staff informed throughout the duration of the project.
• Perform quality control and quality assurance reviews of deliverables in accordance with Blue Cypress policy, including project management reviews.
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost effective, solutions. Lead business development activities such as client engagement, proposal writing, and presentations.
• Be accountable for Pacific Northwest UMS related operations metrics such as utilization, workload management, accuracy of timesheets and expense reports, and other metrics as assigned.
• Work in a fast-paced environment with oversight from the UMS Director. Take direction from and proactively communicate to multiple internal stakeholders.
• Collaborate regarding internal strategic business planning and lead or support internal strategic initiatives
• Be responsible for developing business development strategies in collaboration with the UMS Director and the Marketing & Business Development Manager. Be responsible for implementation including identifying leads, making decisions on pursuits and related investments, and the quality of proposals.
• Supervise, delegate, and oversee work of early- and mid-career staff
• Mentor early-, mid-, and senior-career staff including
• Giving timely, constructive feedback
• Being responsible for professional development planning
• Maintain and promote Blue Cypress culture
• Implement and promote Blue Cypress policies, processes, and procedures
• Periodic travel required
• Perform other related duties as necessary or assigned

Minimum Qualifications

• Bachelors degree in Civil Engineering, Environmental Engineering, or a related technical discipline
• Minimum of 15 years of experience primarily as an engineering consultant in a Pacific Northwest A/E firm; public sector experience also valued. Focus on water, wastewater or stormwater systems or transportation systems (transit, highway, airport).
• Advanced proficiency in utility management and asset management consulting services
• Demonstrated strong project management skills with ability to effectively manage collaborative teams with concurrent projects and deadlines
• Established network of professional contacts in utility field within the Pacific Northwest region, particularly Seattle-metro, including local engineering firms and utility clients
• Proven ability to establish and grow client base
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Ability to receive and act upon constructive feedback
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Ability to periodically travel to utilities across the region or country

Preferred Qualifications

• Master's degree in engineering, public administration, business administration, environmental science, or other technical graduate science degree
• Licensed professional engineer (PE) in the State of Washington or Oregon
• Experience in environmental regulatory space
• Certification in Asset Management
• Certified Project Management Professional (PMP)

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint, OneNote, Sharepoint)

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Power Query, PowerPivot, Visio, Project)
• Proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• Esri ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Azteca Cityworks, Central Square's Lucity, Infor/Hansen, IBM Maximo, Granite, Linko, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities:

• This position will include supervision of personnel.

Travel:

• There is potential travel of approximately 25%, consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel that may be required out of state.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

*This is an on-site role based in East Haven, CT. Candidates must live within commuting distance and be authorized to work in the U.S.*

Summary:

Town Fair Tire is seeking a highly motivated Quality Assurance Tester to join a mid-sized team of

Software Developers, Data Scientists & Network Admins. The Tester’s primary role is to ensure the stability and integrity of in-house proprietary Software. Ideal candidate must have 4+ years of

experience in Manual Testing on web based applications. Testers will also be involved in software

deployment processes. This position also offers an entry level opportunity for learning or improving skills with Automation Testing utilizing Gherkin syntax on a C# codebase.

Duties and Responsibilities:

 Test in-house proprietary Software for defects

 Use of Visual Studio and proprietary tools for code deployments

 Assist in creation, maintenance, and regular execution of Gherkin based Automation Scripts

coded in C#

 Drive assigned tasks to completion with minimal oversight

 Raise concerns or issues as early in the SDLC as possible

 Contribute insight on user experience concerns or ideas

 Communicate with developers and Project Owners to ensure functional and user requirements

are being met

 Document functional defects thoroughly using bug tracking and task management tools (Wrike)

 Collaborate with end users to collect data on reported defects or concerns

 Assist in all testing processes involving the migration and integration of new and legacy

technologies

 Participate in the identification and implementation of continuous improvement in process and

standards for the entire team

Requirements:

To be considered for this job, candidates may be required to have the following skills and

experience:

 4+ years experience in Manual Software testing

 Knowledge of quality assurance, software testing principles and practices, and understanding of

SDLC

 Experience with testing across a range of application types, including web, mobile and desktop

 Strong ability to identify, analyze, and resolve issues in collaboration with Product Owners and

Developers, including verification of implemented fixes

 The ability to self-manage deliverables and communicate concerns

 Display ownership and autonomy to work on tasks and be pro-active in managing it end to end

 Excellent team building skills, including cross-functional team building

 Participate in requirement analysis to understand specifications and user stories

 Familiarity with Gherkin automation test architecture

 Familiarity with SQL database structures and use

 Familiarity using software Version Control application Git

Personal Attributes:

 Demonstrate a personal passion for delivering Top Quality product results

 Proactive attitude toward improving and optimizing existing and future systems

 Enthusiasm for learning new tools and methodologies

 Strong interpersonal, written, and oral communication skills

 Able to conduct research into software issues and products as required

 Ability to present ideas in user-friendly language

 Highly self-motivated and directed, with keen attention to detail

 Proven analytical and problem-solving abilities

 Able to effectively prioritize tasks in a high-pressure environment

 Strong customer service orientation

 Experience working in a team-oriented, collaborative environment

A respected employment defense law firm is seeking a talented Employment Defense Attorney to join its growing team. This is an excellent opportunity to work with a group of highly experienced attorneys who focus exclusively on representing employers in complex employment law matters.

The firm represents major national and regional employers in high-stakes employment litigation and counseling matters. Attorneys at the firm have backgrounds from top law schools and nationally recognized law firms, and the practice is known for its strong litigation results and strategic client advocacy.

This role offers the opportunity to work on sophisticated employment litigation matters while enjoying a collaborative environment and flexible work structure.

Responsibilities:

• Defend employers in employment-related litigation
• Handle cases involving discrimination, harassment, retaliation, wage & hour, and wrongful termination
• Manage single-plaintiff and complex employment litigation matters
• Conduct legal research, drafting, and motion practice
• Participate in depositions, hearings, mediations, and trial preparation
• Provide counseling to employers on compliance with state and federal employment laws

Qualifications:

• JD from an accredited law school
• Active California Bar license
• Experience in employment defense litigation preferred

Salary and Other Compensation:

The annual salary for this position is between $180,000 – $250,000. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) match + retirement plan
• 3 weeks PTO
• performance-based bonus

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Rental Reservations Agent Jobs in Orlando, FL – Hiring Immediately

Westgate Resorts is hiring Full-Time Rental Reservations Agents in Orlando, FL with a unique hybrid work model—100% in-office for the first 90 days, then fully remote after training and passing quality checks. This role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional 10% evening differential and 15% weekend differential. As a Rental Reservations Agent, you will handle 40–50 inbound calls per day from Westgate guests, assisting with servicing reservations, general resort questions, reservation questions and collecting payments. This role requires strong communication skills, fast typing, problem-solving ability, and comfort navigating multiple systems at once. We are hiring immediately for the upcoming 4/16 class.

This is a structured call‐center environment with 4 weeks of in-office training (Mon–Fri, 9:00am–5:30pm) followed by 2 weeks of nesting training, both with no time off allowed during the first 90 days. After nesting, the permanent schedule becomes 12:30pm–9:00pm on weekdays (two weekdays off) and a 10:00am–6:00pm weekend schedule. Candidates with hospitality call center experience, sales, collections, front desk, or previous work-from-home success excel in this role. As part of Westgate's commitment to excellence, training includes weekly Gate Assessments, requiring at least 80% performance to advance to the following week of training.

At Westgate Resorts, we live by our core values of Integrity, Passion, and a strong Work Ethic, ensuring every interaction strengthens the guest experience and reflects our standard of service.

What You'll Do

• Handle 40–50 inbound calls per day from guests regarding booking reservations, general questions, payments, and reservation updates
• Provide accurate information on availability, locations, policies, promotions to book or service reservations.
• Navigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePoint
• Deliver exceptional customer service and resolve guests concerns with professionalism
• Achieve performance benchmarks across QA, Revenue, call handling, system accuracy, and productivity metrics
• Participate in Gate Assessments during training with an 80% passing requirement
• Maintain excellent written notes and system documentation
• Meet all attendance, punctuality, and schedule requirements, including first‐90‐day restrictions

Qualifications

• High School Diploma or equivalent required
• 4–6 months of sales, customer service, call center, or related hospitality experience preferred
• Bilingual Spanish is a major plus (eligible for $0.50/hr bilingual differential after QA approval)
• Strong verbal and written communication skills
• Fast and accurate typing; ability to work across multiple screens and software programs
• Strong problem solver with a customer-first mindset
• Must be able to commit to no time off during the first 90 days
• Ability to sit for extended periods and occasionally lift up to 15 pounds
• Previous work-from-home experience preferred

Training & Schedule Details (Include in Job Posting)

• New Hire Orientation: 4/16
• Start Date: 4/17 in Ocoee, FL
• Training and Nesting: 6 weeks, Monday–Friday, 9:00am–5:30pm (in-office)
• No time off permitted during first 90 days
• Post‐training schedule:
  • Weekdays: 12:30pm–9:00pm (2 days off during the week)
  • Weekends: 10:00am–6:00pm
• Shift Differentials:
  • After 5pm: +10%
  • Weekends: +15%
• Pay $16.00/hr base / Bilingual Pay: $16.50/hr base → higher evening/weekend differential rates

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.