Engineering Structures Jobs in Appleton Remote

Job Title: Manufacturing Engineer

Location: Appleton, WI

Job-Type: Full-time

Job Description:

We are seeking a manufacturing engineer to join our dynamic production team. The ideal candidate will be responsible for improving manufacturing processes, driving operational efficiency, and supporting production operations with a focus on safety, quality, and continuous improvement. This hybrid role blends industrial engineering principles with hands-on manufacturing support, offering opportunities to work directly on the shop floor while contributing to long-term process enhancements.

Key Responsibilities:

• Develop, evaluate, and improve manufacturing processes and methods.
• Collaborate with production, quality, and maintenance teams to troubleshoot and optimize operations.
• Design, procure, and implement tools, fixtures, and equipment for manufacturing.
• Conduct time studies, workflow analysis, and line balancing to improve productivity and efficiency.
• Implement lean manufacturing principles (5S, Kaizen, value stream mapping, etc.) to reduce waste and improve flow.
• Support New Product Introduction (NPI) activities, including process validation and documentation.
• Prepare and maintain process documentation, SOPs, and work instructions.
• Track and report production metrics (cycle time, downtime, scrap, OEE).
• Participate in root cause analysis and corrective/preventive actions (CAPA).
• Contribute to continuous improvement initiatives across safety, quality, and productivity.
• Assist with layout improvements, equipment integration, and workflow optimization.
• Learn and apply ERP/MES systems for production planning and tracking.

Qualifications:

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering (or related field).
• 3+ years of experience in a manufacturing or production engineering role.
• Proficiency in CAD software (SolidWorks, AutoCAD, or similar).
• Strong understanding of lean manufacturing, Six Sigma, and continuous improvement methodologies.
• Familiarity with ERP/MES systems and production scheduling.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Willingness to work directly on the shop floor and gain hands-on experience.
• Proficiency in Microsoft Excel and basic data analysis tools.

The ideal candidate possesses both a high level of technical expertise and an innate passion to build. You will play a critical role in creating and refining processes in order to improve manufacturing safety, quality, and productivity.

Responsibilities

• Create and maintain work instructions and manufacturing specifications
• Identify and recommend methods for improving worker efficiency and reducing waste of materials and utilities
• Collaborate cross-functionally to facilitate production process and evaluate potential changes

Qualifications

• Bachelor's degree in either Industrial or Mechanical Engineering
• At least 1 - 2 years' of engineering experience
• Experience with Lean, Six Sigma, Kaizen, Kanban and 5S

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages – and about building a team that’s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Position Overview:

Driven by a relentless pursuit of operational excellence, the Maintenance Manager in the Trilliant Food & Nutrition family will lead all reliability and maintenance initiatives to unlock the full potential of plant performance. This role is pivotal in fostering cross-functional collaboration across operations, engineering, quality, and logistics; while championing a culture of safety, accountability, and continuous improvement.

The ideal candidate will bring deep technical expertise, strategic leadership, and a passion for developing high-performing teams. This position oversees all aspects of maintenance management, including asset reliability, budget control, CMMS utilization, and regulatory compliance.

Responsibilities:

Safety & Compliance Leadership

• Champion a safety-first culture across all maintenance operations
• Ensure strict adherence to safety protocols for employees and contractors
• Maintain compliance with USDA, FDA, OSHA, and EPA regulations

Cost Optimization & Asset Management

• Develop and manage the maintenance budget to optimize costs and reduce waste
• Implement cost-effective asset management strategies to extend equipment life
• Oversee maintenance inventory and vendor relationships to ensure parts availability and economic stockroom practices

Reliability & Maintenance Execution

• Maximize equipment uptime through predictive, preventative, and corrective maintenance programs
• Leverage CMMS data to plan and execute maintenance and project activities
• Coordinate major maintenance and capital projects with manufacturing and engineering teams

Data-Driven Decision Making

• Report and analyze weekly/monthly KPIs to drive proactive maintenance strategies
• Conduct reliability studies to identify CAPEX opportunities and operational improvements
• Lead root cause analysis (RCA) initiatives and share best practices across departments

Team Development & Leadership

• Mentor maintenance staff in technical skills, CMMS usage, and problem-solving methodologies
• Set and evaluate departmental goals in collaboration with plant leadership
• Manage performance, training, and development plans for all maintenance personnel

Continuous Improvement & Strategic Initiatives

• Partner with CI teams and operations leaders to implement Lean and Six Sigma improvements
• Lead change initiatives and facilitate improvement projects across the plant

Facility & Utility Oversight

• Ensure utilities (air, steam, water, nitrogen, glycol, etc.) and wastewater systems meet production demands
• Maintain facility and equipment per GMP standards to meet internal and external expectations
• Support capital planning through evaluation of facility, utility, and equipment reliability

Additional Responsibilities

• Execute duties assigned by the Director of Manufacturing to support factory operations

Qualifications:

• Bachelor’s degree in Mechanical Engineering, Industrial Maintenance, or related technical field preferred
• Minimum 7 years in operations, maintenance, or engineering; 10+ years in managerial leadership

• Strong expertise in packaging/mechanical systems, electrical, automation/PLC, and utility systems (boiler, glycol refrigeration, wastewater)

• Proven ability to lead, coach, and develop diverse teams

• Excellent analytical, organizational, and communication skills

• Strong CMMS experience; skilled in RCA, predictive maintenance, and continuous improvement

• Ability to manage a 24/7 continuous operation

Compensation: We offer a competitive salary that meets cost of living and a comprehensive benefits package for full-time employees.This position works at our Little Chute, WI manufacturing facility.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
• Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
• Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
• Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
• EEO/AA including Vets and Disabled
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.
• Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
• The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers—first and fast.

Our brand portfolio includes Victor Allen’s®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages – and about building a team that’s just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Position Overview: The Director of Co‑Manufacturing is a senior leadership role responsible for defining and executing the company’s co‑manufacturing strategy across a growing network of external manufacturing partners. This role owns the end‑to‑end governance, performance, and scalability of the co‑manufacturing network, ensuring alignment with enterprise growth objectives, brand standards, food safety requirements, and financial targets. This role is directly accountable for enabling revenue growth, protecting EBITDA, and de-risking supply through the scalable expansion and performance management of the co-manufacturing network.

The Director serves as the executive owner of all co‑manufacturing relationships, providing strategic direction, operational oversight, and cross‑functional leadership to ensure reliable supply, optimized cost structures, and continuous improvement across the network. This role partners closely with Supply Chain, Quality, Procurement, Finance, Commercial, and Executive Leadership to enable long‑term growth and capacity flexibility

Responsibilities:

Co‑Manufacturing Strategy & Network Leadership

• Define and lead the enterprise co‑manufacturing strategy, including network design, capacity planning, and long‑term partner roadmap aligned to business growth and portfolio expansion.
• Establish a scalable operating model for co‑manufacturing that supports multiple product categories, technologies, and geographic regions.
• Evaluate make‑buy decisions, capacity investments, and external manufacturing risks to support executive‑level planning and decision‑making.
• Lead the identification, qualification, and strategic selection of new co-manufacturing partners.
• Establish a clear co-manufacturing operating model, including decision rights, governance cadence, escalation paths, performance management routines, and cross-functional ways of working with Quality, Planning, Procurement and Commercial.

Partner Governance & Executive Relationships

• Own executive‑level relationships with all co‑manufacturing partners, setting expectations for performance, accountability, and continuous improvement.
• Provide strategic oversight of commercial agreements, contracts, and compliance to ensure alignment with operational, financial, and regulatory requirements.
• Lead partner performance governance, including formal business reviews, escalation management, and corrective action planning.
• Serve as the primary executive escalation point for supply, quality, cost, or compliance issues within the co‑manufacturing network.

Performance, Planning & Financial Accountability

• Establish and oversee standardized KPIs and performance management frameworks across all co‑manufacturing partners, including:
• On‑Time In‑Full (OTIF)
• Schedule Attainment
• Yield / Production Loss
• Cost, throughput, and service performance
• Drive working capital optimization, cost of goods improvement, and productivity initiatives across the network.
• Own the co-manufacturing cost agenda, driving measurable improvements in COGS, tolling costs, conversion efficiency, and working capital tied to external manufacturing.
• Partner with Finance and Supply Chain to ensure accurate forecasting, capacity commitments, and financial transparency.
• Leverage ERP, planning, and analytics systems to provide enterprise‑level visibility into co‑manufacturing performance and risks.

Quality, Compliance & Risk Management

• Provide executive oversight of food safety, quality systems, and regulatory compliance across all co‑manufacturing partners.
• Ensure robust audit, qualification, and monitoring programs are in place and consistently executed.
• Lead risk identification and mitigation strategies related to supply continuity, quality, capacity, and regulatory exposure.
• Champion a culture of quality, safety, and continuous improvement across internal teams and external partners.

Organizational Leadership & Capability Building

• Build, lead, and develop the Co‑Manufacturing team, including managers, analysts, and functional support roles as the network scales.
• Establish clear roles, processes, and governance models to support effective cross‑functional collaboration.
• Drive talent development, succession planning, and organizational capability aligned with long‑term business needs.
• Act as a visible leader within Operations and Supply Chain, influencing enterprise priorities and ways of working.

Qualifications:

• Bachelor’s degree in Supply Chain, Operations, Food Science, Engineering, or a related field; advanced degree preferred.
• 10+ years of progressive experience in manufacturing, co‑manufacturing, supply chain, or operations leadership within the food & beverage industry.
• Demonstrated experience leading external manufacturing networks at scale, including strategy, governance, and financial performance.
• Deep knowledge of food safety, quality systems, and regulatory requirements (e.g., SQF, GFSI, HACCP).
• Proven ability to lead teams, influence executive stakeholders, and drive change across complex, cross‑functional environments.
• Strong commercial, analytical, and negotiation skills with experience managing large external partner portfolios.
• Willingness to travel 24-40% to support partner engagement and oversight.
• Experience supporting high-growth, multi-brand portfolios in a PE-backed or highly performance driven environment, preferred.
• Demonstrated experience building business cases for make/buy decisions, network expansion, and capital trade-offs.

Hours, Location and Pay:

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works at our Little Chute, WI manufacturing facility.

Physical and Mental Demands:

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
• Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
• Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee’s first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
• Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
• Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
• EEO/AA including Vets and Disabled
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.
• Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
• The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.

Why Join Us:

You’ll play a vital role in scaling our operations while maintaining product quality and customer satisfaction. This is a high-impact position for someone who thrives in a dynamic, fast-growing environment and enjoys working with both internal teams and external partners.

Water Treatment Technical Service Rep. is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge. Their primary customers are wholesalers (Plumbing and Pump and Well), plumbers, welldriller/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment isspecified and serviced properly. Water Treatment Technical Service Rep. also works to assist callers to repair existing equipment or replace equipment when needed.

Responsibilities

Often serves as the main contact to our company for water treatment questions and equipment information.
Receives calls about treatment equipment and techniques.
Providing water analysis interpretation and product recommendation.
Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts.
Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures.
Referring homeowners and potential customers to dealers and distributors for water treatment sales and service.
Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers.
Perform audits and modifications when needed on bill of materials for equipment builds.
Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right.
Work internally on product improvement and advancement of new and existing products.

Test and vet out issues that are identified either internally or through feedback of dealers and distributors.
Provide technical data to internal Marketing Department for literature, and spec sheets on equipment.
Provide specifications of equipment to caller inquiries.
Check availability of parts for dealers and distributors to assist in order entry.
Other responsibilities may be assigned as necessary.

Qualifications
Assoicate Degree in related field preferred
3+ years of related work experience or training (mechanical aptitude in lieu of water treatment)
Experience in installation, sizing, repair, troubleshooting. (Mechanical products)
Water chemistry knowledge or background a plus, not required.
Pump and well knowledge a plus, not required.
Ability/aptitude for all skills listed in the primary function above
Excellent communication skills; verbal and written.
Good financial and business acumen
Good typing/keyboarding skills
Computer literacy and navigation skills: Ability to navigate between applications (often within one call)including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals,GUIs, etc.), SAP, warranty processing, and more.

Education
Associate Degree in Related Field

Years of Experience
Minimum of 3 years of related work experience or training

We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dentalinsurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disabilityprograms and tuition assistance. Once hired, will need to work at a North America Water Treatment location 100% on site for 1 year and then available to apply for 1 day remote work.

MAINTENANCE SUPERVISOR

Location: Kaukauna, WI

Compensation: Up to $85,000

POSITION OVERVIEW

A growing manufacturing company in the Fox Valley area is seeking a hands-on Maintenance Supervisor to support equipment reliability and maintenance operations within a production environment.

This role is ideal for an experienced maintenance professional with strong electrical and mechanical troubleshooting skills who enjoys working directly on the floor while helping guide maintenance priorities and supporting a team environment. Candidates with experience in injection molding or automated manufacturing environments are highly encouraged to apply.

This position offers the opportunity to play a key role in maintaining equipment performance, improving uptime, and supporting continuous improvement initiatives across the facility.

KEY RESPONSIBILITIES

• Troubleshoot, maintain, and repair production equipment and facility systems

• Perform preventative and corrective maintenance on mechanical, electrical, hydraulic, and pneumatic systems

• Support maintenance planning and help coordinate maintenance priorities across production lines

• Diagnose equipment failures and implement effective repair solutions

• Work closely with production and engineering teams to minimize downtime

• Follow all safety protocols including Lockout/Tagout procedures

• Support equipment upgrades, installations, and process improvements

• Communicate equipment issues and repair status to leadership and production teams

• Maintain documentation related to maintenance work and equipment performance

• Provide guidance and support to maintenance technicians when needed

QUALIFICATIONS

• High school diploma or GED required; technical or trade training preferred

• 3+ years of maintenance experience in a manufacturing environment

• Strong troubleshooting ability across electrical, mechanical, hydraulic, and pneumatic systems

• Experience working with automated manufacturing equipment

• Knowledge of PLCs, VFDs, and industrial control systems is preferred

• Ability to read mechanical drawings or electrical schematics

• Strong communication skills and ability to work in a team environment

• Willingness to support occasional weekend or on-call maintenance needs

PREFERRED EXPERIENCE

• Injection molding equipment maintenance

• Experience with automated production equipment

• Fabrication or welding experience

• Prior experience mentoring or guiding maintenance technicians

WORK ENVIRONMENT

This role operates within a manufacturing environment and requires regular interaction with production equipment and maintenance teams. The position may involve standing, walking, bending, and working around operating machinery.

Electro-Mechanical Technician

The Electro-Mechanical Technician at Green Bay Packaging works in a fast-paced environment that oversees the installation and maintenance of our plant support systems and process machinery. This role will also be responsible for ensuring the smooth operation of our machinery and mechanical equipment, as well as installing new equipment, performing regular services, performing maintenance procedures, and troubleshooting equipment breakdowns. As an Electro-Mechanical Technician, you will use all the tools at your disposal to ensure the reliability of the industrial equipment and any associated support equipment. This will involve corrective, preventive, and predictive maintenance techniques, as well as operational and design feedback for maintaining and improving all systems atGreen Bay Packaging facilities.

What Youll Do

• Maintain and install all electrical, mechanical, hydraulic, and pneumatic systems
• Install new production support systems and process machinery

• Inspect and assess functionality of critical facility systems (HVAC, air compressors, and humidification systems)

• Communicate and schedule production impacts with the production team
• Fabricate parts for repairs and machine upgrades
• Read and interpret engineering blueprints and work instructions
• Prepare and submit maintenance reports
• Fixing potential safety hazards to avoid injuries
• Maintain tool accountability and comply with GMP standards
• Assist with general facilities and grounds maintenance

Basic Qualifications

• High school diploma or equivalency certificate
• 3+ years of professional experience in maintaining, troubleshooting, and repairing electrical, mechanical, fluid, or control systems

Preferred Skills and Experience

• Associate degree in ElectroMechanical Technology
• 4+ years of experience troubleshooting electrical control systems (Building automation, machinery, production automation)
• Familiarity with OSHA safety standards and regulations
• Ability to record, report, and articulate the condition of equipment and recommended repairs or corrective actions
• Knowledge in the following areas: HVAC, electrical safety, pneumatic principles, tubing, pipe-fittings, rotating machinery (pumps, air compressors, etc.), machining, and welding
• PLC troubleshooting/programming capability
• Operational knowledge of multi-meters and operation of various hand tools and power tools
• Knowledge of high-pressure gas, flammable gas, refrigeration gases, and recovery
• Strong communication, organization, and computer skills
• Physically able to work on your feet, lift, and navigate tight machine spaces

Work Schedule

• Regular: Working Either 2nd Shift (2pm - 10pm Monday - Friday) OR 3rd Shift (Sunday - Thursday 10pm - 6am) after training
  • Training: Day shift (6am 2pm, MondayFriday) for up to 120 days
• Overtime and occasional weekend work may be required

What We Offer

• Safety-focused, clean, temperature-controlled environment
• Supportive, skilled maintenance team
• Ongoing training and development
• Comprehensive benefits: medical, dental, life insurance, pension, 401(k)
• Free employer clinics and physical therapy
• Gym membership and local discounts

Compensation and Benefits

Ranging from $27.37/hr $41.91/hr

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Education

• High School or better
• Associates or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

** REMOTE ROLE, YOU MUST LIVE IN THE Appleton, Wisconsin CONSIDERED **

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. Conducting the majority of client interactions remotely, this role has the flexibility to meet in person as needed.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.

We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Work with existing clients and hunt for new business
• Become SaaS (software as a service) experts
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• We are hiring for both entry level (1-3 years of experience) and senior level (3+ years of experience) candidates.
• Direct sales experience required (preferably in a SaaS role or company)
• Senior level requires 2+ years’ experience in outbound sales (full sales cycle)
• Industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate’s degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment

The on-target earnings (“OTE”)(base + incentives) for these positions is $137K per year with the ability to make more in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Paid paternity leave, Tuition assistance, Disability insurance

*At Securian Financial the internal position title is Infrastructure Dir."

Mission

"To lead the engineering discipline that ensures Securian's technology platforms and cloud services are built and operated with uncompromising resilience, performance, and quality. This role drives the design and automation of fault-tolerant, high-availability architectures across AWS, Azure, and GCP-ensuring the enterprise meets resiliency, scalability, and efficiency expectations at every layer of technology."

Positioning

The Director of Resilience Engineering and Quality Leader is both a strategic peer and technical counterpart to the Infrastructure & Reliability Engineering Leader.

This role provides bench depth and succession coverage for REO's most technically complex domains while driving innovation in reliability, resilience, and performance practices.

• Strategic influence: Shapes cloud reliability, quality engineering, and resilience strategy across REO and Architecture domains.

• Operational authority: Leads Sr. Managers and Managers who own the execution of quality, resilience, and performance engineering capabilities.

• Enterprise collaboration: Works hand-in-hand with Technology, Solution, Business, Data, and Enterprise Architects to embed reliability and resilience as core architecture principles.

Scope of Accountability

Resilience Engineering & Cloud Reliability

• Architect and validate fault-tolerant, regionally resilient architectures across AWS, Azure, and GCP.

• Own resilience automation, chaos testing, and IaC-based recovery validation.

• Lead cross-cloud reliability design reviews and failure-mode analyses for critical systems.

Quality Engineering & Continuous Testing

• Define enterprise-wide quality engineering strategy integrated into CI/CD pipelines.

• Drive automation-first testing (functional, non-functional, performance, resilience).

• Embed observability-driven quality validation and contract testing across services.

Performance, Capacity & Efficiency Engineering

• Oversee predictive capacity planning, scaling automation, and cost/efficiency optimization (FinOps/GreenOps).

• Partner with Platform & Infrastructure teams to tune performance across application and platform layers.

• Measure and report on performance SLIs/SLAs aligned to REO's Reliability Metrics framework.

Cross-Domain Architecture Collaboration

• Partner with Enterprise Architects to codify resilience and reliability standards in technology blueprints.

• Collaborate with Technology & Solution Architects to design service reliability into delivery architectures.

• Engage Data Architects for data resilience, replication, and pipeline reliability.

• Work with Business Architects to align technical reliability goals with critical business outcomes.

Leadership & Talent Development

• Lead a team of Sr. Managers and Managers, fostering a high-performance, hands-on engineering culture.

• Build and mentor top-tier technical talent in cloud reliability, resilience, and quality automation.

• Partner with HR and REO Enablement to develop succession plans and technical competency frameworks.

Core Technical Competencies

• AWS (primary) - Multi-account design, HA architecture, region failover, resilience automation, Terraform/CDK/CloudFormation.

• Azure & GCP (secondary) - Compute, networking, and reliability constructs; hybrid cloud design and failover integration.

• Infrastructure as Code (IaC) - Deep proficiency in Terraform, policy-as-code (OPA/Conftest), drift detection, pipeline integration.

• Reliability & Chaos Engineering - AWS Fault Injection Simulator, Gremlin, steady-state hypothesis design.

• Observability & Quality Automation - OpenTelemetry, Prometheus, CloudWatch, K6, Gatling; CI/CD quality gates and dashboards.

• Performance Engineering - Load, stress, and soak testing automation; performance profiling and SLO alignment.

• Disaster Recovery Automation - Cross-region orchestration, IaC-driven DR runs, replication validation.

• FinOps/GreenOps - Cloud cost and efficiency automation, carbon-aware scaling policies.

Leadership Competencies

• Strategic Technical Leadership: Operates at the intersection of deep engineering and executive strategy.

• Multi-Domain Collaborator: Integrates reliability and resilience across architecture, operations, and business domains.

• Talent Multiplier: Develops and empowers senior managers, fostering engineering mastery and innovation.

• Credible Technical Authority: Trusted peer to Infrastructure & Reliability Engineering; capable of leading architecture reviews and executive briefings.

• Change Champion: Drives transformation of reliability practices across platforms, pipelines, and teams.

Qualifications & Experience

• 12+ years in cloud engineering, reliability, or platform leadership roles.

• 5+ years leading Sr. Managers/Managers in technical domains.

• Proven expertise across AWS, with working knowledge of Azure and GCP.

• Experience with multi-cloud governance, DR design, IaC at scale, and reliability automation.

• Strong understanding of observability, SRE principles, and REO/ITIL-aligned reliability frameworks.

• Certifications:

  • Required: AWS Certified Solutions Architect - Professional

  • Preferred: AWS DevOps Engineer, Azure Solutions Architect Expert, Google Professional Cloud Architect

Success Metrics

• 99.9% availability maintained for Tier-1 workloads.

• 100% coverage of DR automation for Tier-1 services.

• 25% annual increase in automated quality/test coverage.

• 15% annual improvement in resource efficiency and cost performance.

• Documented resilience participation across all enterprise architecture blueprints.

• Positive "technical peer readiness" and succession rating from Head of REO.

Summary Value Proposition

This Director role blends deep AWS reliability engineering expertise, multi-cloud technical breadth, and leadership scale.

It ensures REO maintains both technical depth and leadership redundancy, and it strengthens the bridge between engineering execution and enterprise architecture alignment.

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

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