Engineering Structures Jobs in Allen, TX
139 positions found — Page 6
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.Responsibilities include:
Providing daily supervision and mentorship
Managing household routines and student schedules
Administering medications and ensuring student wellness
Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
Leading daily devotions and accompanying students to Sunday Chapel
Overseeing budgeting and household reporting
Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.Benefits include:
Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
Relocation assistance and paid training provided
Paid time off provided at designated times throughout the year
Qualifications:
Qualifications include:
Experience working or volunteering with youth
This is a two-person role for couples legally married for at least two years
Both spouses must be age 27 or older
No more than three dependent children may reside in the student home
Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
Pet limitations: only fish and one dog of approved breeds allowed
Valid U.S. driver’s license and ability to become certified to drive student home vans
Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
High school diploma or GED required
Ability to lift to 50 lbs.
Demonstrated integrity and professionalism; MHS staff serve as role models for students
This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit
Shift/Schedule – Full Time Days. 5/8 hrs. Mon-Fri 6:30-3:00
On-Call- Approx. 3-5 shifts per month
Requirement- Requires a min of 2 years RN OR circulating experience and 1 year scrubbing. This role will primarily scrub but may also circulate depending on staffing needs.
Join Baylor Scott and White Medical Center - McKinney as a Registered Nurse and be part of something better!
Operating Room
Our Operating unit is a fast-paced environment that includes high acuity patients. Are you looking to increase your knowledge base? Our leadership team fosters an environment that supports learning, mentoring, and building every team member.
Patient Population: General and Orthopedic surgery
Number of Beds: 9
Department Specifics: Strong team atmosphere and culture of unity, Level II Trauma hospital, latest innovation in robotic-assisted orthopedic surgery, 3 DaVinci Xi Robots, state of the art OR Suites with built-in integration, will train RNs to scrub, focus on individual’s career and future goals, and strong focus on Culture of Safety: Zero harm practices and initiatives.
Why Baylor Scott & White Medical Center– McKinney
A Magnet® Recognized Facility, Baylor Scott and White Medical Center – McKinney is a 191 bed, fully accredited not for profit hospital providing a broad spectrum of healthcare services to families in McKinney and the surrounding communities. Part of Baylor Scott & White Health, the largest not for profit healthcare system in the state of Texas, the hospital offers personalized care and advanced technology on a beautiful with hotel-like amenities and all private rooms. Services include emergency care, heart and vascular services, orthopedics, oncology, primary care, women’s services, and a Level III Neonatal IC with private suites.
As part of the medical center’s long-term plans, the hospital structure can add additional floors, increasing the number of beds to 400 as community growth warrants.
We welcome applicants who will serve faithfully, act honestly, never settle, and recognize that we are in it together to deliver world-class healthcare.
Why Baylor Scott & White Health
At Baylor Scott & White Health, we empower each other to create healthier communities and deliver safe and high-quality care across the state of Texas. With more than 52 hospitals, 800 access points, a quality health plan and an award-winning research institute, you’ll enjoy endless opportunities to make your mark on the future of healthcare. At Baylor Scott and White Health, you’ll be joining a team that’s committed to better. Because better never settles. And neither should you.
As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health has the resources to offer a variety of career opportunities to meet your personal and professional goals.
The Baylor Scott & White Health nursing team challenges each other to innovate, to constantly raise the bar and to never settle. Every day, our diverse group of team members bring unique talents, a passion for innovation and a deep Commitment to those we serve.
Baylor Scott & White Health Registered Nurses Enjoy
- Competitive pay including an RN Bonus Program rewarding nurses for providing exceptional care and improving patient outcomes.
- Attractive Relocation Assistance for full-time candidates.
- Excellent benefits including a generous 401(k) program with company match, vacation and paid time off (PTO), tuition assistance, immediate eligibility for health and welfare benefits and wellness programs to keep you and your family healthy. (Note: benefits may vary based on position type and/or level).
- A strong shared governance model featuring unit-based councils that empower nurses and improve patient outcomes.
- Access to more than 4,000 hours of online continuing education for professional development.
- A strong system Nurse Practice Council that uses autonomy, authority and accountability in collaboration with transformational nursing leadership to drive nursing practice throughout Baylor Scott & White Health.
- A spirit of inquiry and innovation that promotes Evidence-based practice, research and innovations in nursing practice.
- A healthy work environment and culture of safety using inter-professional collaboration and professional competencies to meet the needs of patients to provide safe passage and quality outcomes at every encounter.
Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.
QUALIFICATIONS
- EDUCATION - Grad of an Accredited Program or 2 years of work experience above the minimum qualification
- MAJOR - Nursing
- EXPERIENCE - 2 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION
- Registered Nurse (RN)
- Basic Life Support (BLS): BLS or BLS within 30 days of hire or transfer.
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.
MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.Responsibilities include:Providing daily supervision and mentorshipManaging household routines and student schedulesAdministering medications and ensuring student wellnessDriving students to activities, as well as planning and actively engaging in developmental and recreational activities with studentsLeading daily devotions and accompanying students to Sunday ChapelOverseeing budgeting and household reportingUpon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off.On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.
Benefits include:Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savingsRelocation assistance and paid training providedPaid time off provided at designated times throughout the yearQualifications:
Qualifications include:Experience working or volunteering with youthThis is a two-person role for couples legally married for at least two yearsBoth spouses must be age 27 or olderNo more than three dependent children may reside in the student homeCommitment to a smoke-free and weapon-free campus; no alcohol permitted while on dutyPet limitations: only fish and one dog of approved breeds allowedValid U.S. driver’s license and ability to become certified to drive student home vansComfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)High school diploma or GED requiredAbility to lift to 50 lbs.Demonstrated integrity and professionalism; MHS staff serve as role models for studentsThis is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.Responsibilities include:
Providing daily supervision and mentorship
Managing household routines and student schedules
Administering medications and ensuring student wellness
Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
Leading daily devotions and accompanying students to Sunday Chapel
Overseeing budgeting and household reporting
Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.Benefits include:
Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
Relocation assistance and paid training provided
Paid time off provided at designated times throughout the year
Qualifications:
Qualifications include:
Experience working or volunteering with youth
This is a two-person role for couples legally married for at least two years
Both spouses must be age 27 or older
No more than three dependent children may reside in the student home
Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
Pet limitations: only fish and one dog of approved breeds allowed
Valid U.S. driver’s license and ability to become certified to drive student home vans
Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
High school diploma or GED required
Ability to lift to 50 lbs.
Demonstrated integrity and professionalism; MHS staff serve as role models for students
This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit
Location: Richardson, TX (HQ)
Company: Sara’s Mediterranean Market
Reports to: COO / CEO
Department: Merchandising & Operations
Sara’s Mediterranean Market is a high-volume, family-owned specialty grocery and food retailer preparing for its next phase of growth, including a second flagship location and future expansion. We are seeking an experienced Director of Purchasing & Supply Chain to lead all procurement, category management, and inventory strategy across the business.
This role is responsible for owning margin, availability, and vendor strategy across grocery and related categories. The ideal candidate brings deep grocery procurement experience, strong vendor negotiation skills, and the ability to build scalable systems and discipline as the company grows.
This is a hands-on leadership role with high visibility and direct impact on profitability and operational excellence.
- Own purchasing strategy across all grocery and related categories, including dry goods, specialty imports, frozen, dairy, beverage, and private label.
- Lead SKU rationalization, assortment planning, and category performance reviews.
- Develop and execute category-level margin, pricing, and promotion strategies.
- Lead all vendor negotiations, including cost reductions, payment terms, freight, rebates, and promotional funding.
- Build and maintain strong supplier relationships while continuously improving cost structure and service levels.
- Identify and onboard new vendors aligned with quality, authenticity, and margin objectives.
- Establish inventory discipline including open-to-buy, turns, min/max, and forecasting processes.
- Reduce out-of-stocks, overstocks, and dead inventory.
- Partner with operations and finance to align purchasing with sales forecasts and cash-flow targets.
- Implement scalable purchasing systems, controls, and reporting.
- Improve PO accuracy, receiving compliance, and shrink reduction.
- Develop backup coverage and eliminate single-point dependencies in purchasing processes.
- Partner closely with COO, GM, Finance, Operations, and Merchandising teams.
- Provide clear reporting on margins, turns, vendor performance, and category health.
- Hire, train, and develop future buyers or category managers as the business scales.
- 7+ years of progressive experience in grocery procurement, category management, or supply chain leadership.
- Experience in a $50M+ grocery or specialty retail environment.
- Proven success managing multi-category purchasing and vendor negotiations.
- Strong financial acumen with demonstrated impact on margin and inventory turns.
- Advanced Excel and ERP / inventory system proficiency.
- Experience with retailers such as H-E-B, Central Market, Sprouts, Whole Foods, Costco, or similar.
- Private label or proprietary brand experience.
- Multi-unit or expansion-stage company experience.
- Highly organized and detail-oriented
- Data-driven decision maker
- Comfortable holding vendors and internal teams accountable
- Strong communicator with executive presence
- Able to operate independently and make decisive recommendations
- Comfortable working in a fast-paced, entrepreneurial environment
- High-impact leadership role with direct influence on profitability and growth
- Opportunity to build best-in-class procurement systems from the ground up
- Work with a passionate, quality-driven leadership team
- Be part of a respected, family-owned brand entering its next growth chapter
Competitive base salary plus performance-based incentive tied to margin improvement, inventory turns, and supply-chain KPIs. Full benefits included.
Apply directly via LinkedIn or email your resume to:
Technical Writer
Duration: 3mo, possible to extend/convert
Location: Frisco, TX – Fully Onsite
Pay Rate: $35-47/hr
Shift: Monday-Friday 8am-5pm
Requirements
- 3+ years of experience in technical writing or process documentation within the manufacturing, automotive, aerospace, or similar industry
- Proven experience developing work instructions and SOPs
- Strong ability to translate complex technical information into clear, structured documentation
- High attention to detail and commitment to documentation accuracy
Day-to-Day
We are seeking a detail-oriented and process-driven Technical Writer to develop, standardize, and maintain high-quality documentation across the organization. This role will be responsible for authoring and improving work instructions, standard operating procedures (SOPs), and process documentation to ensure clarity, consistency, and operational excellence. The ideal candidate can translate complex workflows into clear, concise, and user-friendly documentation that supports efficiency, compliance, and scalability.
Water Utility Financial Analyst/Consultant
NewGen Strategies & Solutions is a management consulting firm with offices nationwide. We specialize in three core practices, Energy, Water, and Solid Waste, providing strategic insight and practical solutions to help our clients achieve their goals.
Our vision is to be the consulting company that makes a difference for our clients, our employees, and our communities. Guided by our core values, make an impact, foster innovation, expect quality, cultivate community, and be a trusted advisor, we are committed to excellence in everything we do.
At NewGen, our employees are our greatest asset, and every team member—at every level—has a voice.
The Financial Analyst/Consultant role in the Water Practice is an entry-level position with opportunity for advancement. We’re looking for SOLVERS—people who approach challenges with curiosity and enjoy solving complex problems, much like tackling puzzles. In this role, you’ll work directly with industry experts to build your skills while supporting water utility clients across the country.
Key Roles
- Develop financial models in Microsoft Excel to help utilities forecast their costs, revenues, and performance indicators
- Analyze large data sets (including financial, demographic, and billing/consumption data) to inform the development of financial models
- Create understandable data visualizations using charts and user-friendly dashboards
- Clearly communicate results to clients in written reports and PowerPoint presentations
- Carry out quantitative and qualitative research (e.g., benchmarking utility bills) to inform decision making
- Develop subject matter expertise in water infrastructure while also providing analytical support to colleagues in our energy and solid waste practices
Required Qualifications
- Undergraduate degree or higher in Finance, Economics, Accounting, Business Administration, Data Analytics, or another quantitative field
- 1 to 3 years of experience in a finance- or data-related role
- Strong working knowledge of Microsoft Excel
- Familiarity with fundamental financial concepts (such as inflation, depreciation, discount rates, operating costs, capital planning, debt service coverage, etc.)
- Basic knowledge of Microsoft Word and PowerPoint
Preferred Qualifications
- Experience with advanced Excel features such as VBA, Power Query, Power Pivot, and Power BI
- Experience in the utilities industry
- Knowledge of programming languages for data analysis, such as Python, R, or SQL
Qualities
At NewGen, we’re looking for SOLVERS, people who approach challenges with curiosity and thrive on solving complex problems. A SOLVER is:
- Structured — organized, methodical, and grounded in sound reasoning
- Ownership-driven — takes initiative and accountability for outcomes
- Logical— approaches problems with clear, evidence-based thinking
- Versatile— adapts quickly to changing needs, roles, and client priorities
- Elevating— lifts others through collaboration and positive influence
- Resourceful — finds creative, effective solutions even with limited information
Additional qualities include:
- Passion for and proficiency in Microsoft Excel (you will spend most of your day in spreadsheets!)
- Exceptional attention to detail
- Excellent written and verbal communication skills
- Highly organized, with the ability to self-manage multiple priorities and deadlines
- Ability to transform, combine, analyze, and summarize large (and often messy) data sets
What We Offer
Join our team of experts dedicated to making a positive impact on our clients' water consumption and costs. We offer a competitive compensation package, benefits, and opportunities for professional growth in a supportive and collaborative work environment.
- Base compensation of $68,000 - $75,000. The range provided is NewGen's reasonable estimate of the base compensation for these roles. The actual amount may be higher or lower, based on non-discriminatory factors such as location, experience, knowledge, skills, and abilities.
- Annual bonuses of 8%, contingent on personal and company performance
- 401K plan with matching contributions
- Medical and dental insurance
- Paid vacations and holidays
- Paid maternity and paternity leave
- Meaningful opportunity for career progression within the organization
- Flexible work schedules (while being mindful of client deadlines)
- Ongoing training
- Office snacks and occasional group lunches and team-building activities
Additional Information
Location: Richardson, TX. In-person with the option to work from home two days per week.
Employee Type: Full-time. Exempt. Some overtime and travel will be required.
Legally Authorized to Work in United States: To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. NewGen is an equal opportunity employer and complies with all federal, state, and local fair employment practices laws. NewGen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, gender identity, sexual orientation, marital status, sex (including pregnancy), age, disability, past, current, or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
At ASSA ABLOY Global Solutions Hospitality, our strength resides in our ability to strategically deliver leading-edge products and support to those we serve. In this competitive market, we’re proud to set the standard for success within our industry. To further promote and advance our business, we are seeking to add an experienced Project Manager to our team. This individual will help drive success by ensuring excellence in project delivery and adherence to customer centric practices.
In this position, you will work collaboratively with multiple stakeholders, both internal and external partners, as well as the larger ASSA ABLOY organization. Our organizational structure is designed to ensure that our operational requirements are clearly defined, documented and implemented so that expected standards can be achieved and maintained, issues effectively managed to resolution and business risks are minimized via prompt and strategic action.
Job Summary
Project Manager works collaboratively with Key Account Stakeholders maintaining a concentrated focus on excellence in project delivery and the overall execution is in accordance with established Key Account Contractual stipulations.
ASSA Abloy Global Solution Projects are multi-faceted and comprise varying access solutions, including mobile access technology for a host of new hotel construction and renovation projects. Project will vary in size, scope and technological complexity.
There is a continual stream of new projects assigned to the PMO throughout the month. Thus, proactive communication by the assigned project manager is critical throughout the life cycle of each project. As part of the functional requirements of the role, the Project Manager will process a large number of system related transactions in various software programs utilized by the organization.
Our ideal candidate will be able to operate efficiently in a very fast paced environment, be a self-starter, possessing a high degree of initiative to learn, effective communicator, detail oriented and maintain efficient overall desk management.
Skill Requirements:
- Exceptional collaborative skill
- Client interface and coordination experience
- Adept at overall desk management and scheduling coordination
- Ability to manage multiple projects with competing priorities
- Possess exceptional time management skills
- Must possess excellent written and verbal communication ability
- Must be solutions oriented and have sound decision making ability
- Great interpersonal skills and culture fit
Education and/or Work Experience Requirements:
- Bachelor’s Degree or equivalent experience
- Previous experience as a Project Manager
- PMP Certified is a plus
- Experience with Microsoft Office Suite, Smartsheets and Teamwork is preferred
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Position Summary
The Project Estimator – Fencing is responsible for conducting on-site evaluations and preparing accurate, professional project estimates for residential and light commercial fencing projects.
This role serves as the primary in-person representative of the company during the estimate process. The estimator must provide a knowledgeable, professional, and customer-friendly experience that builds trust and confidence in the company’s services.
While this position does not involve cold calling, prospecting, or high-pressure sales, the estimator plays a critical role in influencing customer decisions through accuracy, professionalism, and clear communication. Final approval and acceptance of estimates are completed through the company’s project management system.
All estimate appointments are generated and scheduled by the company through business development efforts and inbound marketing sources (Google Ads, Thumbtack, direct calls, etc.).
This is an on-site role based out of the McKinney, TX office. Depending on the daily schedule, the estimator may begin the workday at the office or travel directly to a scheduled customer appointment. Consistent communication, responsiveness, and accountability throughout the workday are required.
Essential Duties and Responsibilities
- Attend scheduled on-site estimate appointments
- Travel locally to residential and light commercial project sites
- Measure properties and assess site conditions accurately
- Evaluate grading, layout, access points, and installation considerations
- Determine project scope, materials, and labor requirements
- Prepare detailed, accurate written project estimates
- Present and explain estimates clearly and professionally to customers
- Provide a professional, informative, and relationship-focused customer experience during all site visits
- Clearly explain scope, materials, and project details to support informed customer decisions
- Answer customer questions regarding materials, installation process, and timelines
- Maintain ongoing communication with the office throughout the workday
- Provide real-time updates regarding appointment status, scheduling changes, and customer feedback
- Accurately document site measurements, notes, photos, and estimate details
- Submit finalized estimates through the company’s project management system (Jobber)
- Coordinate approved project specifications with operations and installation teams
- Follow up on submitted estimates as directed
- Maintain a professional appearance and punctuality at all appointments
- Perform other duties as assigned
- Project Estimator - Fencing
Work Structure and Expectations
- On-site position based in McKinney, TX
- Daily local travel required
- May begin the workday at the office or first scheduled job site
- Ongoing communication and status updates required throughout the day
- High level of personal accountability and self-management expected
- Professional appearance and conduct required at all customer interactions
- Accuracy and professionalism directly impact customer confidence and project approvals
- Project Estimator - Fencing
Qualifications
- Previous fencing, construction, or estimating experience preferred
- Ability to accurately measure properties and interpret site conditions
- Strong attention to detail and organizational skills
- Professional verbal and written communication skills
- Ability to work independently while maintaining accountability
- Valid driver’s license and clean driving record
- Proficiency with estimating software and basic computer systems
- Project Estimator - Fencing
Preferred Experience
- Hands-on fencing installation experience
- Experience with residential and light commercial construction projects
- Familiarity with grading, layout, and site evaluation considerations
- Project Estimator - Fencing
Time Off & Benefits
Upon successful completion of a 90-day introductory period, Employee will be eligible for the following benefits, in accordance with Company policy:
- Paid Time Off (PTO): Ten (10) business days annually
- Monthly Health Days: One (1) paid mental health day per month (twelve [12] days annually)
- Paid Holidays: Eight (8) paid holidays per year, in accordance with the Company holiday schedule maintained in Gusto
All time off and benefits are subject to business needs, Company policy, and management approval. Benefits may be modified from time to time at the discretion of the Company.
Job Purpose
The Hotline Support Technician/ Engineer role is to delight customer through assisting with online support and telecommunication. This is a highly impactful role, requiring a generalist’s mindset and an eagerness to learn and develop a broad expertise of CPS’s products, across the electrical, and software domains. As technical support personnel, you would be responsible for assisting customer with CPS inverters issues at site through phone and remote monitoring portal.
Duties and Responsibilities
• Support installers and field technicians across phone and email channels by answering common questions, troubleshooting technical issues, and resolving technical requests.
• Provide feedback for the enhancement and development of existing products based on customer and installer input.
• Monitor Solar sites for customer and provide regular update on the inverter error.
• Provide response to all online open tickets on the monitoring portal.
• Perform diagnostic activites on portal and clear the faults/ errors remotely for inverter at customer sites and assist service team.
• Organize fleet or batch actions and coordinate service projects for customers (manage communications, organize action plans, coordinate within CPS, communicate proactively and in steady, structured way for customer resolutions – secure customer delight during such efforts)
• Be professional in all aspects of work quality, communications, company and individual presentation
• Provide remote technical assistance to our field techs and Engineer while they are on site. Qualifications:
• At least High School diploma is required or 4 year degree bachelors in similar domain.
• Proficiency with Microsoft Office, Adobe PDF, Document Management. experience is preferred
• Vocational, technology training coursework including hands-on training
• 1 year of experience with solar and/or energy industry services, commissioning, and applications preferred, but on-the-job training is available in some cases
• Knowledge of solar PV inverter and technology (residential, commercial, utility, power conversion)
• Good verbal and written communication skills. Diplomatic and artful communicator when challenged by field or service issues
• Good skills using email, text, phone, Excel, Word
• Multiplexer, agile, speed and problem solving oriented, systematic, organized. Working Environment
• Regularly spend long hours sitting and using office equipment and computers.
• Regularly spend long hours answering phone calls and emails.
• Regularly move from sitting to standing positions effortlessly.
• Regularly spend long hours in intense concentration reviewing and entering information into a computer.
• Regularly use hands and fingers to handle, control or feel objects.
• Regularly see details of objects that are less than a few feet away.
• Regularly speak clearly so listeners can understand.
• Regularly understand the speech of another person.
• Frequently work in on projects that require deadlines.
• Frequently bend to file and maintain files. • Occasionally lift 5-10 pounds.
• Require coverage off shift hours upon request/ as needed.