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Head of Digital Marketing

For Stono Outdoor Living Co.

Charleston, SC (Remote considered)

About Stono Outdoor Living

Stono Outdoor Living designs and builds premium outdoor kitchens for homeowners who want something permanent, not disposable.

This is a high-consideration, high-ticket purchase. Customers research. They compare. They book consultations. We win by building trust and converting interest into qualified demos.

We are in growth mode with a clear path to scale significantly over the next 24 months. The product is strong. The opportunity is real. Now we need someone to build the digital engine that fuels that growth.

The Role

We are hiring a Head of Digital Marketing to build and own our lead generation system.

You will report directly to the President and work alongside experienced digital advisors who help shape strategic direction and prioritization. Execution is yours. Strategy is collaborative.

This is not an agency-manager role.

This is not a brand-only role.

This is a builder role.

Your mandate in Year 1:

Create a reliable, always-improving acquisition engine that consistently turns traffic and subscribers into qualified leads.

You will run paid media (Meta + Google), own acquisition-focused email marketing flows, and drive CRO improvements within the Shopify ecosystem. You’ll work with outside developers and creative partners — but performance accountability sits with you.

Why This Role Is Different

If you’ve been running campaigns inside an agency, you may know the ceiling:

You optimize ads.

You send reports.

You never own the full funnel.

Here, you do.

You will see the ad, the click, the lead, the demo, and the closed deal.

You will build something that compounds.

This is a breakout opportunity for someone early in their career who is ready to move from execution support to growth ownership

Responsibilities

Paid Acquisition

• Run Meta and Google Ads directly (hands on keyboard)
• Build and optimize paid campaigns focused on qualified demo bookings

Lifecycle & Lead Nurture

• Architect and refine Klaviyo welcome and nurture flows designed to convert subscribers into sales conversations
• Conversion Optimization
• Own CRO direction across the Shopify ecosystem including landing pages, lead capture, and UX improvements

Creative & Testing

• Collaborate with creative partners to test new hooks, offers, and angles
• Continuously test, iterate, and improve the acquisition engine

Performance Management

• Track and report on CPL, demo volume, and funnel conversion metrics

What We’re Looking For

• 2–5 years of hands-on digital marketing experience
• Strong working knowledge of Meta Ads Manager and Google Ads
• Experience operating inside the Shopify ecosystem
• Working familiarity with Klaviyo
• Clear bias toward action and testing
• Comfortable working directly with leadership
• Entrepreneurial mindset — you want to build, not just execute tasks

This Role Is NOT For:

• Marketers who only manage agencies and don’t touch platforms
• Retention-heavy email specialists
• Candidates who require layers of approval and heavy structure
• Anyone uncomfortable being directly accountable for lead performance

Why Join Stono Outdoor Living

• Direct access to company leadership
• Real ownership over a core growth function
• Opportunity to build and scale a high-impact acquisition system
• Exposure to experienced digital operators while maintaining execution ownership
• Remote flexibility (Charleston preferred)

Work Structure

• Full time position 
• Charleston based candidates preferred, US based required 

Compensation

• Base salary: $75,000 to $100,000 depending on experience
• Performance bonus tied to qualified demo generation and acquisition performance

Benefits

• Health insurance
• 401 (k)
• Paid time off

How to Apply

Please send the following:

• Your resume
• A short note describing a paid acquisition system you personally built and managed

Email:

Job Description

Job Title : MRB Design Engineer

Location : Wichita, KS/Allen, TX/Seattle, WA/Everett, WA/Charleston, SC/St. Louis, MI

Job Description:

• MRE certification which is approved by Boeing to approve the Tags (Concessions) raised by shop floor team – is Must
• Sign off Authority or Approval Authority for non-conformances
• MRE / Non-Conformance Disposition
• Review, analyze, and provide technical dispositions (use-as-is, rework, repair, scrap) for non-conforming products within the boundaries of Federal Aviation Regulations and OEM delegated requirements.
• Expertise in production and design processes including aircraft repair methods.

Root Cause Analysis:

• Support, investigate, and implement corrective actions to prevent the recurrence of issues.

Liaison Duties:

• Bridge the gap between engineering, manufacturing, quality assurance, and suppliers to resolve production problems quickly.
• Manage cross-functional teams to accomplish engineering initiatives.

Documentation:

• Process engineering changes (ECR/ECO) and maintain compliance with regulatory standards (e.g., FAA, AS9100).
• Maintain detailed records of engineering analyses, concessions, and reports for audits and certification.

Required Qualifications and Skills

• Education: Bachelor’s degree in mechanical, Aeronautical, or Aerospace Engineering.
• Soft Skills: Strong decision-making, communication, and problem-solving abilities, particularly under high-pressure production schedules.
• Aircraft experience in MRB , structural design is typically required.

• Drive engineering projects that directly influence production performance and quality
• Be a key contributor to plant expansion, automation, and advanced manufacturing initiatives
• Work cross-functionally with Operations, Validation, Controls, and external partners
• Join a mission-driven organization focused on precision, improvement, and impact
• Competitive compensation and comprehensive benefits package
  
  

• Leading and executing engineering projects from concept through commissioning
• Developing schedules, budgets, RFQs, and equipment specifications
• Managing equipment installations, FAT/SAT, and validation activities (IQ/OQ/PQ)
• Creating AutoCAD layouts, SolidWorks models, and detailed technical documentation
• Supporting continuous improvement, troubleshooting, and production optimization
  
  

• Bachelor’s degree in Mechanical Engineering or equivalent education
• Experience working in an FDA-regulated manufacturing environment
• Strong project leadership and cross-functional collaboration skills
• Working knowledge of AutoCAD and SolidWorks
• Ability to balance quality, cost, and production priorities
  
  

Job Title: Plant Manager – Manufacturing

Location: Summerville, SC

Position Type: Full-Time

Reports To: General Manager

Overview:

We are seeking an experienced and results-driven Plant Manager to lead our manufacturing facility in Summerville, SC. The ideal candidate will have a proven track record in optimizing plant operations and overseeing both semi-automated and fully automated manufacturing equipment. This is a hands-on leadership role requiring strategic vision, operational expertise, and a strong focus on safety, quality, and continuous improvement.

Please note: *Only local candidates currently living within a 50 mile radius of Summerville, SC will be considered for this role*

Key Responsibilities:

1. Plant Leadership and Operations Management

• Lead and manage all plant operations, ensuring production goals, quality standards, and safety targets are consistently met.
• Develop and execute operational strategies to optimize efficiency, throughput, and cost management.
• Drive a culture of continuous improvement using lean manufacturing principles, Six Sigma, or other operational excellence methodologies.
• Monitor key performance indicators (KPIs) across production, maintenance, safety, and quality.

2. Maintenance Department Oversight

• Directly manage a large, diverse maintenance department including maintenance technicians with varying specialties (electrical, mechanical, PLC, hydraulic/pneumatic, etc.).
• Oversee preventive and predictive maintenance programs to minimize equipment downtime and maximize overall equipment effectiveness (OEE).
• Implement maintenance best practices for both semi-automated and fully automated machinery, ensuring safety and operational reliability.
• Collaborate with engineering and operations teams to support equipment upgrades, modifications, and installation of new machinery.

3. Production and Equipment Management

• Ensure seamless operation of semi-automated and fully automated equipment, including robotics, conveyor systems, and other manufacturing technology.
• Identify bottlenecks, implement process improvements, and ensure consistent product quality.
• Maintain strict adherence to operational, safety, and quality standards.

4. Team Development and Leadership

• Mentor, and develop plant personnel to build a high-performing workforce.
• Foster strong collaboration between maintenance, production, quality, and engineering teams.
• Conduct performance reviews, set goals, and drive accountability throughout the plant.

5. Compliance and Safety

• Maintain compliance with OSHA, environmental, and company safety regulations.
• Lead safety initiatives and ensure a proactive safety culture throughout the facility.
• Investigate incidents, implement corrective actions, and track safety metrics.

Qualifications:

• Bachelor’s degree in Engineering, Manufacturing, Industrial Management, or related field (preferred).
• Minimum 8–10 years of experience in manufacturing operations, including at least 5 years in a plant management or senior operations leadership role.
• Proven experience managing large maintenance teams and complex automated manufacturing equipment.
• Strong knowledge of maintenance practices for semi-automated and fully automated systems, including robotics, PLCs, hydraulics, and pneumatics.
• Exceptional leadership, problem-solving, and communication skills.
• Experience with lean manufacturing, continuous improvement initiatives, and production metrics management.
• Ability to work in a fast-paced, high-volume manufacturing environment.
• Must be local to the Charleston, SC metro area.

Compensation & Benefits:

• Competitive salary, commensurate with experience
• Performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional development

Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client’s experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements.

MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle

MIG has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution

As an Inside Sales Representative, you will be responsible for growing business primarily through generating leads and selling MIG’s services to new accounts.

Responsibilities:

• Explain and sell MIG’s core services and the benefits of choosing MIG
• Make daily calls to trucking companies and carriers to provide coverage
• Shop rates from various insurance companies, assemble information, screen accounts for the marketplace, and work with underwriters and finance companies to assemble a competitive insurance package for existing clients
• Use independent judgement and discretion to determine the best policies for potential and existing clients
• Prepare and execute a successful sales plan that meets and exceeds monthly, quarterly and annual revenue expectations
• Collaborate with other branch locations to make sure appropriate leads are forwarded
• Maintain client relationships and provide ongoing customer service as needed
• Follow the highest ethical and confidentiality standards

What we look for:

• Bachelor’s degree in Business or related field
• Strong communication skills with the ability to negotiate and persuade
• Exceptional customer service, organizational, and problem-solving skills
• Team player with multi-tasking and prioritizing abilities
• Insurance/transportation industry knowledge preferred
• Proficiency in MS Office skills and related computer knowledge

Our Benefits:

MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees:

• Eligibility for Individual and Company bonus programs
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

Marquee Insurance Group is an Equal Opportunity Employer

Marquee Insurance Group is a commercial insurance company specializing in transportation. We are committed to constantly improving our processes to make our client’s experience better every day. We believe that providing a fun culture and the opportunity for growth creates an energetic and happy employee base, which in turn creates a positive experience for our clients. Our culture is unique and innovative, where we promote from within and believe in performance-based advancements.

MIG has been recognized on the Pacesetters list as one of the fastest-growing private companies by the Atlanta Business Chronicle

MIG has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution

As an Inside Sales Representative, you will be responsible for growing business primarily through generating leads and selling MIG’s services to new accounts.

Responsibilities:

• Explain and sell MIG’s core services and the benefits of choosing MIG
• Make daily calls to trucking companies and carriers to provide coverage
• Shop rates from various insurance companies, assemble information, screen accounts for the marketplace, and work with underwriters and finance companies to assemble a competitive insurance package for existing clients
• Use independent judgement and discretion to determine the best policies for potential and existing clients
• Prepare and execute a successful sales plan that meets and exceeds monthly, quarterly and annual revenue expectations
• Collaborate with other branch locations to make sure appropriate leads are forwarded
• Maintain client relationships and provide ongoing customer service as needed
• Follow the highest ethical and confidentiality standards

What we look for:

• Bachelor’s degree in Business or related field
• Strong communication skills with the ability to negotiate and persuade
• Exceptional customer service, organizational, and problem-solving skills
• Team player with multi-tasking and prioritizing abilities
• Insurance/transportation industry knowledge preferred
• Proficiency in MS Office skills and related computer knowledge

Our Benefits:

MIG provides a competitive, comprehensive, performance-based compensation package for our full-time employees:

• Eligibility for Individual and Company bonus programs
• Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

Marquee Insurance Group is an Equal Opportunity Employer

Duration: 12 Months (Possibility of extension/conversion based on performance and budget)

Client: One of the largest Diesel Engines and Power Generators manufacturers in the US

Overview:

This position is for a Field Project Manager responsible for overseeing construction-related work in Summerville, SC (near Charleston, SC). The ideal candidate will have prior construction project management experience; a bachelor’s degree is preferred but not required, as relevant experience may be considered in lieu of a degree. This role requires the ability to plan and align projects effectively while utilizing tools such as Excel and Smartsheets. Strong communication skills are essential, as the Field Project Manager will be responsible for mitigating risk, tracking invoices, coordinating and leading meetings, and collaborating with individuals from diverse backgrounds.

Duties:

• Manages, develops, and implements project(s) of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion.
• Leads multiple projects from inception to completion; facilitates project planning sessions with internal stakeholders to determine the scope and objectives of each project; works with business stakeholders to establish project performance goals; designs project plan, develops timeline, identifies project milestones, and tracks performance against performance goals and timeline.
• Identifies, tracks, and works with others to resolve project issues. Monitors and communicates project status to project team. Plans and monitors project budget, conducts research and analysis; provides input into the design and development of project plans and timelines.
• Manages project risk; uses quality tools to identify areas of risk; works with others on the team and outside the team to identify alternatives or solutions. Documents and shares team learnings with other teams; draws on other project team experiences to enhance the success of the project.
• Maintains project notes, databases, and other records; monitors measures and communicates with Project Sponsor and other stakeholders on status of specific projects and assignments.
• Identifies and assigns appropriate resources to accomplish various project tasks; guides and coaches team members through various stages of the project; provides developmental feedback to team.

Qualifications:

• Looking for someone with a minimum of 5 years of Construction Project Management experience.
• Bachelor's degree is a relevant field is a plus.
• Must be proficient with MS Excel and Smartsheets.

F&B/Banquet Manager

Charleston, SC

Description

Job Summary

The F&B/ Banquet Manager is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets (Banquets, Pour Taproom Restaurant, The Placery Lounge, and Market ) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Lounge, Market, and Banquet sales revenues to meet or exceed the budget. The Food and Beverage Manager is responsible for directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing his/her team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction. The incumbent in this role may function in the role of a Chef, as required. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Must have hotel Banquet experience.

Must have hotel Food and Beverage experience.

A primary focus of this role will be managing all aspects of Banquets, including event setup, service execution, and post-event breakdown.

Education & Experience

• At least 5 years of progressive experience in a hotel or a related field, a 2-year college degree, and 3 or more years of related experience. Or a 4-year college degree and at least 1 to 2 years of related experience or a Culinary Degree with 1 to 2 years of progressive experience in a hotel or related field.
• Holds and maintains applicable certification requirements for position to include Food Handlers, Alcohol Awareness, CPR and First Aid
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Extensive experience in restaurant bar, banquet, catering, in-room dining, and kitchen management required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations, maintaining composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions. Have the ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Familiar with the general organization of a hotel and know the function of each department.
• Communicates in a timely and efficient manner, possess strong communication skills, excellent speaking, reading, and writing skills, computer skills, and basic technological acumen.
• Knowledge and experience with forecasting, budgeting, labor management, and purchasing to ensure maximum productivity.
• Must be able to complete all applicable forecasting and budgeting in a timely and efficient manner.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Knowledgeable and aware of local competition and industry trends.

Requirements

• Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in line with Avion’s standards, adapting to the hotel’s scheduling needs.
• Uphold high standards of personal appearance and grooming by wearing the appropriate uniform and name tag while on duty, as per brand standards.
• Adhere to Avion’s standards and regulations to ensure safe and efficient hotel operations.
• Comply with certification requirements relevant to the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Always maintain a warm and friendly demeanor.
• Be knowledgeable about the hotel's organization and the functions of each department.
• Train all Food and Beverage/Banquet staff using effective training steps in accordance with Avion’s standards.
• Follow up on all guest requests, problems, complaints, and incidents occurring in the Restaurant, Lounge, Market, or Banquets.
• Motivate, coach, counsel, and discipline all F&B personnel according to company standard operating procedures (S.O.P.s).
• Review F&B staff hours for payroll compilation and submit to accounting promptly.
• Develop and oversee a manager assigned by the Corporate Office, including sign-off on competencies and assisting in placement.
• Attend weekly staff meetings and provide training on a rotating basis using effective training steps per company standards.
• Conduct all F&B interviews and adhere to hiring procedures according to company S.O.P.s.
• Prepare employee shift schedules based on business forecasts, payroll budgets, and productivity needs; present the schedule with the Wage Progress Report to the General Manager weekly.
• Ensure accurate and timely completion of wage progress and productivity reports.
• Conduct all 90-day and annual employee performance appraisals in accordance with company S.O.P.s.
• Implement all Avion’s policies and house rules.
• Assist in developing and implementing Food and Beverage promotional ideas.
• Ensure beverage costs are maintained within budget.
• Direct the F&B Department’s focus on enhancing guest service scores.
• Ensure compliance with company training using effective training steps per Avion’s standards.
• Maintain S.O.P.s regarding purchase orders, invoice vouchering, and checkbook accounting.
• Develop and promote sales initiatives, including upselling programs for all service personnel.
• Ensure that Avion’s service standards are upheld throughout the Food and Beverage/Banquet Department.
• Participate in scheduled M.O.D. coverage as required.
• Generate all necessary F&B-related reports according to company standards.
• Complete Food and Beverage forecasting and budgeting efficiently and on time.
• Ensure F&B employees remain attentive, friendly, helpful, and courteous to guests, fellow employees, and managers.
• Conduct quarterly operating equipment inventory, evaluate pars, and plan quarterly purchases.
• Uphold Avion’s S.O.P.s concerning credit policies.
• Respond to negative market trends by implementing food and beverage promotions and blitzes.
• Organize and lead monthly department meetings with restaurant and lounge staff, as well as weekly F&B meetings according to Avion’s standards.
• Attend weekly BEO meetings.
• Manage beverage purchasing as necessary.
• Acquire Food & Beverage operating equipment as needed.
• Conduct monthly beverage inventories and reconciliations.
• Ensure that the quality and presentation of all food products meet Avion’s standards.
• Foster a professional working relationship and maintain open communication with managers, employees, and other departments.
• Oversee the operations of the Banquet department.
• Utilize the hotel’s P.O.S. system to generate and analyze reports.
• Establish and maintain a key control system.
• Complete monthly menu analysis and submit it to the Corporate Office.
• Monitor and address Food and Beverage cash overages and shortages.
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
• Maintain an organized and comprehensive filing system for purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Complete all required correspondence promptly and efficiently.
• Attend monthly all-employee meetings and any other functions mandated by management.
• Maintain strong communication with all employees, providing motivation and seeking input on food and beverage matters. Ensure positive communication exists between Food & Beverage and Food Production teams.
• Make P.O.S. changes to menus or adjustments to server assignments as necessary.
• Manage “Lost and Found” items according to established standards.
• Maintain required stock levels for all items.
• Review food sales daily for accuracy.
• Perform any other duties as assigned by the General Manager.

Job Title: Maintenance Manager – Manufacturing Plant

Location: Summerville, SC

Position Type: Full-Time

Overview:

We are seeking an experienced Maintenance Manager to lead our maintenance team at a modern, climate-controlled manufacturing facility in Summerville, SC. This role requires strong leadership and prior maintenance management or supervisory experience (ideally 5+ years). The Maintenance Manager will oversee a team of mechanical, electrical, and multi-craft technicians, balancing office responsibilities with frequent presence on the production floor, including occasional hands-on support.

Please note: *Only local candidates currently living within a 50 mile radius of Summerville, SC will be considered for this role*

Key Responsibilities:

1. Team Leadership & Management

• Supervise and mentor a team of mechanical, electrical, and multi-craft maintenance technicians.
• Manage schedules, training, and performance metrics while fostering a culture of accountability and safety.

2. Maintenance Operations

• Oversee preventive, predictive, and corrective maintenance for semi-automated and fully automated production equipment.
• Ensure timely troubleshooting and resolution of mechanical and electrical issues.
• Collaborate with production and engineering teams on equipment upgrades and process improvements.
• Provide hands-on support when needed during critical repairs.

3. Planning & Administration

• Manage work orders, maintenance documentation, budgets, and parts inventory.
• Implement continuous improvement initiatives to increase equipment reliability and operational efficiency.

4. Safety & Compliance

• Ensure adherence to safety protocols, OSHA regulations, and company policies.
• Lead safety training, audits, and investigations within the maintenance department.

Qualifications:

• Minimum 5+ years of maintenance management or supervisory experience in an industrial environment.
• Strong knowledge of mechanical, electrical, and multi-craft maintenance practices.
• Experience with semi-automated and fully automated production equipment, hydraulics, pneumatics, and PLC-controlled systems.
• Strong problem-solving, organizational, and communication skills.
• Ability to balance administrative tasks with hands-on presence on the production floor.

Compensation & Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional development

Customer Care Manager

Location: Charleston, SC (On-site preferred)

Salary Range: $90,000 – $100,000

Position Overview

We are seeking an experienced and strategic Customer Care Manager to lead a multi-brand Customer Care function across all customer touchpoints. This role is responsible for delivering an exceptional end-to-end customer experience, driving service excellence, supporting retention efforts, and continuously improving service operations in a fast-growing, customer-focused environment.

The ideal candidate is a customer-first leader who thrives in scaling operations, managing distributed teams, and leveraging technology — including AI — to enhance support performance and customer satisfaction.

Key Responsibilities

• Lead in-house Customer Care teams and oversee performance of offshore/outsourced partners across multiple sites.
• Build and develop a high-performing team through hiring, coaching, performance management, and clear KPI alignment.
• Foster a customer-first culture centered on empathy, accountability, and solution-oriented service.
• Oversee forecasting, workforce planning, and departmental budget management.
• Ensure consistent, high-quality support across all channels (phone, email, chat, etc.).
• Manage escalations and complex customer cases as needed.
• Monitor reviews, feedback, and satisfaction metrics to identify trends and improvement opportunities.
• Develop and optimize service policies, workflows, and operational processes to drive efficiency and quality.
• Partner cross-functionally with Operations, Logistics, Product, Quality, and Supply Chain to resolve delivery, warranty, and product-related issues.
• Own CRM platform accuracy, integration, and optimization — including systems integrated with Shopify.
• Collaborate with third-party vendors supporting CRM/AI tools, assembly services, product support, delivery updates, and returns.
• Contribute to customer experience strategy and long-term growth planning.
• Prepare performance reporting and customer insights for senior leadership.
• Scale Customer Care structure and operations to support business growth initiatives.

What Success Looks Like

• High customer satisfaction and loyalty metrics
• Improved service quality, efficiency, and resolution times
• Strong customer retention and advocacy
• Effective collaboration across teams and vendor partners
• Scalable and sustainable support infrastructure

Required Qualifications

• 5–8+ years of Customer Care / Customer Service experience
• 3+ years leading multi-site or distributed teams (including offshore teams)
• Experience managing teams against KPIs in a collaborative, non-competitive environment
• Strong understanding of customer service metrics and operational performance management
• Experience with CRM platforms, including systems integrated with Shopify
• Demonstrated experience leveraging AI or advanced support technologies
• Excellent communication, decision-making, and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment

Preferred Qualifications

• Experience in e-commerce, consumer products, furniture, or home goods industries
• Experience scaling Customer Care operations during periods of growth
• Experience with Gorgias CRM
• Strong data-driven decision-making background

Core Competencies

• Customer-first mindset
• Strategic thinking with strong execution capabilities
• Leadership and team development
• Data-driven decision making
• Cross-functional collaboration
• Continuous improvement orientation