Engineering Structures Journal Jobs in Union Park

We are changing FINANCE to finance CHANGE!

At Climate First Bank, we're redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services-including solar, residential, commercial, and SBA loans-all designed to power a better future.

With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we're proving that banking can be a force for good. We don't just support environmental and social causes-we're built on them.

Join the Movement

We're looking for driven, mission-aligned individuals ready to make an impact. Our team is made up of goal-setters, go-getters, and changemakers. We celebrate wins, tackle challenges head-on, and push the boundaries of what banking can do.

If you're passionate about sustainability, fueled by purpose and excellence and thrive in a fast-paced and results-driven environment, this is your place.

Thrive at Climate First Bank

At Climate First Bank, we're not just building a better future for the planet - we're also investing in yours. We offer a comprehensive, people-first compensation and benefits package that supports your health, finances, and work-life balance.

Compensation - In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. To determine the specific salary offered for this role, we consider industry salary ranges, existing salary structures for this job family, background, skill and experience. The total compensation package will be determined based on factors such as position level, experience and other job-related factors.

Health Coverage - 100% Paid by Us (employee coverage, employer contribution towards dependents); includes medical, dental, vision and Telemedicine.

Financial Wellness & Wealth Building - we invest in your future withour 401(k) with a 6% Employer Match and no Vesting Period and Employee Stock Options.

Exclusive Employee Banking Perks - take advantage of our employee only products like our interest-earning checking account, 0% Financing for Employee Solar Loans and Eligible Electric Vehicles (EVs) or our Employee Mortgage Product.

Generous Paid Time Off - rest, recharge and do good with a minimum of 2 weeks paid vacation plus sick time, paid holidays and paid time off for volunteering.

Protection & Peace of Mind - we help you prepare for whatever life throws at you with our company paid Life Insurance, Short- & Long-Term Disability Insurance, Voluntary Life, Accident & Critical Illness Coverage and our Employee Assistance Program (EAP)with free counseling, legal, and financial services.

What to expect from the hiring process:

* Our process follows the Topgrading Methodology - we hire A-Players, follow an in-depth structured process and prioritize transparency and honesty.

* We check credit and background upfront - as a financial institution, mitigating risk is at the center of everything we do. In accordance with all applicable laws and regulations, we conduct credit and background checks as the first step of the hiring process.

* You will learn a lot more about us! Through 3 conversation stages, you will meet key players in the process and have an opportunity to truly get to know us. We welcome questions and transparent dialogue!

* We want to get to know you! You will complete cognitive and personality assessments, as well as an in-depth application spanning your full education and work history - a process designed to help us understand the whole you, not just snapshots in time.

* As the last step in the process, we will ask you to connect us to former mentors and managers for a brief chat.

Equal Opportunity Statement:

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

E-Verify Statement:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

UCF IT:

The UCF IT Department within Facilities and Business Operations team at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Please visit us at: or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT Department within Facilities and Business Operations is seeking to hire a Workday Administrator III. This role is responsible for managing, configuring, and optimizing the university's cloudbased Workday ERP system to ensure strong performance, reliability, and alignment with organizational needs. The Workday Administrator III plays a pivotal role not only in system maintenance and troubleshooting, but also in developing, enhancing, and refining business processes within Workday to support operational efficiency. This position serves as a strategic problemsolver, leveraging deep functional expertise and advanced Workday knowledge to propose, design, and implement system and business process solutions that address complex organizational challenges.

Responsibilities:

• 
  

• Manage and facilitate the day to day operations of the Workday ERP system.

  
  

• Configure the Workday ERP system according to functional and technical requirements.

  
  

• Lead data mapping and data conversion activities.

  
  

• Configure and test business processes and workflows within the Workday ERP system.

  
  

• Monitor system performance, diagnose and troubleshoot issues, and conduct regular system audits to ensure data integrity.

  
  

• Address system and data integrity issues in partnership with other IT teams and business stakeholders.

  
  

• Coordinate system upgrades and maintenance activities for assigned functional areas.

  
  

• Manage projects aimed at solving business problems and improving system efficiency and functionality.

  
  

• Collaborate with business stakeholders to identify opportunities for system enhancements, support governance processes, prioritize work, propose solutions, and facilitate decision making.

  
  

• Document tasks, decisions, requirements, and progress in the work management system.

  
  

• Develop complex functional, technical, design, and business process specification documentation for Workday implementations.

  
  

• Provide end user support, training, and documentation.

  
  

• Mentor and guide student apprentices.

  
  

• Mentor colleagues with less experience in Workday or functional processes.

  
  

• Perform other duties as assigned.

  
  

Minimum Qualifications:

Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree or an equivalent combination of education and experience pursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• 
  

• Experience supporting Workday functionality, including the development of custom reports.

  
  

• Extensive hands on experience configuring and administrating multiple Workday modules (e.g., Finance, Security and Procurement).

  
  

• Experience supporting ledger, accounting, and finance related processes within a Workday environment.

  
  

• Strong knowledge of ERP concepts, data structures, integrations, and business process design.

  
  

• Experience collaborating with business stakeholders to identify system enhancement opportunities and propose technical solutions.

  
  

• Strong analytical and problem-solving skills with the ability to translate business needs into system configurations.

  
  

The most successful candidates may possess the following qualities:

• 
  

• Bachelor's degree in Information Technology, Business Administration, Human Resources, Finance, or a related field.

  
  

• Workday certifications in applicable functional areas.

  
  

• Experience in a higher education IT environment or similarly complex organizational setting.

  
  

• Demonstrated ability to perform data mapping, conversion, and migration activities.

  
  

• Ability to act as a technical project manager for small to medium sized projects. Experience creating technical documentation, functional specifications, and end user training materials. Excellent communication skills and the ability to mentor colleagues and student apprentices.

  
  

• Experience working within structured IT service processes such as change management, incident management, and request management.

  
  

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

The anticipated salary range for this position is $89,076 to $111,345. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Classification Title: Cloud ERP Administrator III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 12colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain new skills,andyou'llhave countless rewarding experiences that go well beyond a paycheck.

Working at UCF has itsperks!UCF offers:

• Benefitpackages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Educationassistance

• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive intoourTotal Rewards Calculatorto discover the diverseselectionavailable to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.

Department

Work Schedule

Type of Appointment

Expected Salary

Job Posting End Date

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call or email .

For general application or posting questions, please email .

The Entertainment Stage Technician will have the experience of watching Guests react as they are transported by live shows, parades, and spectaculars across the Walt Disney World Resort.

As an Entertainment Stage Technician, you will install, operate, and maintain the lighting, audio, props, video, pyrotechnics, automation, and rigging for dozens of live shows and special events across our Parks and Resorts daily.The pay rate for this role in Florida is $23.00 per hour.Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits.

To learn more about our benefits visit: Qualifications : Positive, professional demeanor, and ability to work as part of a teamWillingness to learn, adapt, and grow skills along with careerFull-time availability for a flexible schedule including nights, weekends, and holidaysAble to work in a physically demanding role that requires lifting to 50 lbs.

as well as frequent climbing, squatting, and standing for long durations of timeComfortable working outdoors in inclement and/or extreme weather conditions in a physically active environmentExperience setting up, installing, and troubleshooting advanced technology for new productions or eventsTechnology savvy with solid understanding of electrical systems and data signal flowTroubleshoot and repair show operation equipmentAbility to pass ATFE background check and maintain WDW pyro credentialValid United States driver's license and reliable transportationKnowledge of theatrical terminology and interpreting documentationSpecialize in one or more of the following technical disciplines is required:AudioLive mixing (front of house and monitors)Experience setting up and tearing down audio gear (speakers, instruments, etc.)Proficient in programming and operating digital consoles and advanced audio programs (Q-SYS, Dante, etc.)LightingRead and implement lighting plotsExperience programming lighting consoles and moving lightsUnderstand basic lighting principlesKnowledge of electrical systems and circuitryVideoLive event experience building and operating video systems from scratchVideo engineering experience for live events in multiple areas (i.e.

switching, graphics, editing, etc.)Media server and/or projection mapping knowledgeLED wall installation experienceRiggingFamiliar with theatrical overhead rigging practicesExperience with, and willingness to continue learning about, truss systems, chain hoists, and overhead safety guidelinesAble to obtain and maintain a CDL B licenseProps & PuppetsExperience repairing and creating puppets and propsAble to recreate items based on template or moldShow Support WarehouseRelevant experience working in a fast-paced, high-volume warehouse with electronic inventory management systemsAble to obtain and maintain a CDL B licenseComfortable checking-in and checking-out all entertainment equipment, including packing and loading trucks for transportationFamiliar with performing inventory control checksShow Control / AutomationExperience with setting up, operating, and maintaining show control systems and equipment for entertainment venuesComprehension of networking and IT principlesFamiliar with Navigator, Conductor, Q-SYS, and/or AMX is a plusPyrotechnics & Special EffectsAbility to obtain FL CDL with hazmat endorsementOperate heavy equipment such as Roll Loader, Forklift, Scissor Lift and WAVe LiftWarehouse and inventory management experienceExperience with programming, installation, and operation of live pyrotechnic systemsKnowledge of special effects systems (i.e.

fog, lasers, haze, etc.)Additional Information : SUBMITTING YOUR APPLICATIONAfter clicking "Apply Now" below, the employment application will open in a new window.

Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.KEYWORD: WDW Casting wdwcasting WDW Stage TechWDW: Walt Disney World Casting Hourly Jobs

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

Based in Orlando, Florida, this role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Software Account Executive conducts greater than 50% of their work outside their home office.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market. We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Hunt for new business (90%) as well as take care of existing clients (10%)
• Become a SaaS (Software as a Service) expert
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• 4+ years of related sales experience (7+ years is preferred)
• 3+ years of experience in an (outbound) full sales cycle role is required
• Experience in a SaaS role or company is preferred, but not required
• The ideal candidate will have experience in Enterprise-level sales (not a requirement)
• Strong industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

The estimated on target earnings (OTE) for this role, which includes base salary and incentives, is $137,100, with the potential to earn more in most U.S. locations. Final offer amounts are determined based on the candidate’s location and may vary from the figure listed above.

Company Description

Percopo Coatings Company is a leading specialty contractor in the Southeastern United States, with active projects across Texas, Florida, Alabama, Louisiana, Mississippi, Georgia, South Carolina, and North Carolina. Ranked among the Top 25 Specialty Contractors in Central Florida, Percopo specializes in Painting & Coatings, Waterproofing, and Resinous Flooring, including services such as Intumescent and Fireproofing, Sand Blasting, Hydro Blasting, and Architectural Element Pre-finishing. With offices in Orlando, Tampa, and Sarasota, the company is dedicated to providing high-quality services across the region.

Role Description

This is a full-time, on-site role based in Longwood, FL for an Estimator specializing in Painting, Waterproofing, Resinous Flooring, and Fireproofing. In this role, the Estimator will be responsible for analyzing project specifications and requirements, preparing accurate quantity takeoffs, quantifying and identifying change orders and collaborating with project managers and clients. Responsibilities also include building relationships with vendors, and obtaining pricing form vendors.

Qualifications that would be of use

• Experience in preparing cost estimates and bid proposals for Painting, Waterproofing, Resinous Flooring, and Fireproofing projects.
• Strong analytical and detail-oriented skills for reviewing project specifications and establishing accurate budgets and timelines.
• Familiarity with project management software and tools, as well as Microsoft Office Suite.
• Strong communication and interpersonal skills for vendor negotiations and client interactions.
• Solid knowledge of construction materials, labor costs, and industry standards related to specialty contracting services.
• Bachelor’s degree in Construction Management, Civil Engineering, or a related field is preferred but not required.
• Ability to work effectively in an on-site team environment and manage multiple projects simultaneously.
• Prior experience in commercial or industrial contracting industries is a plus.

ABOUT OUR CLIENT

Top Ranked National Multifamily Contractor actively seeking a Lead Superintendent to lead Multifamily projects through to completion. Lead Superintendent will have the opportunity to work on site for projects throughout the Tampa area. Concrete frame experience preferred.

JOB DESCRIPTION

The Superintendent will have a strong track record of completing Ground Up Multifamily Construction, ensuring their successful delivery within schedule and budget along with the ability to manage vendors, subcontractors, field staff throughout project.

Select Responsibilities:

• Provide field oversight for all phases of assigned construction projects
• Experience with Ground up multifamily projects (garden and podium style)
• Develop and manage project schedules.
• Manage subcontractor performance relationships.
• Be responsible for both the timeliness and total quality of assigned projects.
• Prepare project documentation for coordination and effective site management.
• Implement and execute Quality Control/Quality Assurance program.
• Promote an Injury-free job site through safety initiatives and award winning Company safety program.

CANDIDATE QUALIFICATIONS

• 8-20 years of construction management and/or craft supervisor experience
• Engineering, Construction Management or Architectural degree, or equivalent experience
• Exceptional knowledge of construction processes and procedures; ability to successfully manage complex projects through to completion
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Displays willingness to make decisions and includes the appropriate people within the decision making process
• Ability to use time productively, maximize efficiency and meet challenging work goals
• Ability to maintain compliance with all company policies and procedures
• Observes safety and security procedures and reports potentially unsafe conditions
• Looks for ways to continuously improve both personally and professionally
• Must be willing to travel on site to locations nationally
• Knowledge of all phases of multifamily construction.

WHAT'S ON OFFER

• Competitive base salary ($80,000 - $130,000) plus compensation package to include medical/dental/vision options, 401k, bonus (project/annual), PTO, vehicle allowance or company vehicle, per diem (if traveling), and growth potential
• Opportunity to join a reputable firm with strong pipeline of projects

ABOUT THE CLIENT

• I am currently working with a well established General Contractor & Construction Management specialist with a rich history in the Florida area.

• They specialise in K-12 & higher education, hospitality, multifamily, worship, entertainment, retail, professional offices, healthcare, municipal & federal.

• They are currently looking for a number of Project Manager's in the Orlando area due to an influx in projects awarded.

ABOUT THE ROLE

• Project Planning and Execution: Develop comprehensive project plans, schedules, and budgets. Manage project resources effectively, including personnel, equipment, and materials.
• Team Leadership: Lead and mentor project teams, fostering collaboration and communication among all stakeholders.
• Subcontractor Management: Select, contract, and manage subcontractors, ensuring they deliver quality work on time and within budget.
• Risk Management: Identify and mitigate potential risks throughout the project lifecycle. Develop contingency plans to address unforeseen challenges.
• Quality Assurance: Implement robust quality control procedures to ensure compliance with building codes, safety regulations, and client specifications.
• Financial Management: Monitor project costs and budgets, identifying cost-saving opportunities and taking corrective actions as needed.
• Client Relations: Build and maintain strong relationships with clients, architects, engineers, and other key stakeholders.
• Safety Compliance: Prioritize safety on the job site, enforcing safety protocols and conducting regular safety inspections.

ABOUT THE CANDIDATE

• Bachelor's degree in Construction Management, Engineering, or a related field.
• Minimum of 5 years of experience in construction project management, preferably in the Miami market.
• Proven track record of successfully managing complex construction projects.
• Strong understanding of construction techniques, materials, and industry standards.
• Excellent organizational, planning, and problem-solving skills.
• Strong leadership and communication skills, both written and verbal.
• Proficiency in project management software (e.g., Procore, Primavera).
• Ability to work under pressure and meet tight deadlines.
• OSHA 30-Hour Construction Safety Certification (preferred).

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.