Engineering Structures Journal Jobs in

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Construction Project Manager

Salary not disclosed

Belmont, MA 3 days ago

What We Do:

SMK Services, Inc. (SMK) is a Construction Management and Engineering services consultancy based in Belmont, Massachusetts. Our clients include public agencies, professional engineering firms, general contractors, and subcontractors. We provide services in Project Management, Construction Build Strategy, Scheduling, Engineering Support, Construction Estimating, Claims Analysis and Field Services.

With a growing client base and an expanding range of services, SMK is seeking a Construction Project Manager to join our team in the Greater Boston Area.

Company Culture:

SMK is an exciting, collaborative, supportive environment where we take pride in the work we do and celebrate our collective success. We cultivate a strong sense of community, one where colleagues’ voices are valued, growth is encouraged, and leadership remains open and accessible. As our firm continues to expand, the successful candidate will help shape and strengthen SMK’s culture alongside us.

Opportunities for Growth:

SMK is a growing business that is continually evolving, creating meaningful opportunities for employees to grow alongside the company and advance their careers. We actively encourage and support colleagues in developing their careers in areas of the business and industry that align with their interests and passions. SMK offers ongoing professional development opportunities to broaden employee knowledge and ensure our team stays current with the latest industry practices and innovations.

Why SMK

SMK is intentionally built as a close-knit, highly collaborative team where people genuinely know, trust, and support one another. Our size allows for real relationships, open communication, and a workplace where individual contributions are visible and valued.

We pride ourselves on creating a warm, engaging, and supportive environment, one where experienced professionals can do their best work without bureaucracy or being lost in the crowd. Leadership is hands-on and accessible, collaboration is the norm, and we care deeply about both the quality of our work and the well-being of our team.

At SMK, you’re not just filling a role, you’re joining a group of professionals who respect each other’s expertise, enjoy working together, and are committed to growing the firm thoughtfully and sustainably.

The Role:

SMK is seeking an experienced Construction Project Manager to coordinate and supervise a diverse portfolio of contracts, primarily in the infrastructure field (highway/bridge or transit). The ideal candidate should have experience in Civil and Structural construction projects as well as having experience in general construction methodologies, disciplines and procedures.

Ideal Candidate

The ideal candidate is an experienced construction professional with a strong background in civil and structural infrastructure projects who excels in a client-facing, consulting-oriented environment. They possess the ability to clearly visualize construction sequencing and phasing and to lead the development of thoughtful, practical build strategies that balance feasibility, risk, schedule, and cost.

They are comfortable managing project-level internal teams that may include estimators, schedulers, and assistant project managers, providing direction and coordination to ensure project objectives are executed efficiently and consistently. This individual can bring together work from different team members into clear, consistent deliverables.

The ideal candidate brings strong written communication skills and is experienced in independently authoring professional reports, technical memoranda, and narratives. They are equally adept at reviewing and quality-controlling the work of others, ensuring analytical rigor, clarity, and consistency before deliverables are issued to clients.

Highly organized and analytical, this individual can manage multiple projects and priorities while maintaining attention to detail. They communicate clearly and confidently, exercise sound professional judgment, and are comfortable representing SMK in discussions related to constructability, scheduling, cost, and risk.

They value collaboration, mentorship, and continuous improvement and are motivated by contributing to a close-knit, high-performing team. Adaptable and proactive, the ideal candidate is willing to step beyond their core responsibilities when needed to support colleagues, strengthen client relationships, and help grow the firm.

Key Responsibilities:

In this role, you will be responsible for a variety of tasks, including:

Conducting site visits to enforce project requirements while recording project progress and assisting in the resolution of field issues.
Preparing and reviewing submittals, RFIs and other official project correspondence.
Attending and leading project issues, progress and change order negotiation meetings.
Performing reviews of design documents for: (1) Compliance with project requirements; (2) Interdisciplinary coordination; (3) Analysis of conceptual feasibility and review for fatal flaws.
Reviewing design plans and specifications to: (1) Propose means and methods build strategies with phasing and sequencing in report format; (2) Evaluate constructability, risk, delay, and cost overrun mitigation.
Ability to develop and manage the development of: (1) Construction cost estimates; (2) Claim reviews and performing change order analysis; (3) Schedules using Primavera P6 and phasing methodology for construction activities; (4) Reviews on contractor schedule updates, time impact analyses and recovery efforts while proposing solutions to scheduling issues.
Performing and presenting Risk Assessments and Value Engineering studies.
Monitoring and tracking SMK project budgets.
Assisting in the development and preparation of scope and fee proposals to clients.
Supervising and mentoring entry level project management staff.

Key Attributes:

Strong, intuitive understanding of construction principles, sequencing, and contractor means and methods.
Ability to read, understand and interpret design drawings, specifications, and schedules.
Exceptional written, verbal, and organizational skills.
Demonstrated proficiency in independently authoring clear, well-structured analytical reports and narratives.
Ability to think critically and think of solutions to complex problems in a dynamic environment.
Sound judgment and confidence when engaging directly with clients.
Ability to manage priorities and handle multiple tasks at once.
Willingness to assist with other non-project management tasks as needed.

Qualifications:

A Bachelor’s degree in Construction Management, Engineering, or a related field.
A minimum of 7+ years of Project Management related experience in the civil heavy construction/transportation field.
5+ years experience with concrete placement, earth support systems, deep foundation construction, marine construction, structural steel erection, structural demolition, highway construction, drainage system construction, Interstate Highway traffic controls, environmental protection systems and field survey/layout.
Required proficiency in Bluebeam and Microsoft Office 365.
Experience with HCSS, Bid2Win, and/or Estimating Link
Experience with Primavera P6 or Microsoft Project
Valid driver’s license and access to a personal vehicle.
Authorization to work in the United States.

Additional Employment Information:

Full-time salaried position.
Annual starting salary of $120,000 to $160,000, dependent on experience.
Paid Time Off.
Eleven days of holiday pay.
Generous retirement plan contribution.
Paid office parking.
Cell phone allowance.
Medical and dental insurance.
Hybrid work structure with remote and in-office days based on workload, collaboration needs, client meetings, training, and experience level.
Primary work location is office-based, with occasional site visits throughout New England.

Note to Applicants

This role requires significant experience in Civil (Heavy) Construction field, with Transportation experience preferred. We encourage applicants who closely match the qualifications outlined above to apply. Candidates whose experience does not align with the requirements will not be considered at this time.

Equal Employment Opportunity Statement:

SMK provides equal employment opportunity in employment and advancement for all persons regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability, at all employment levels, including the executive level. We do not and will not discriminate against any applicant or employee regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran and persons with a disability for any position for which the applicant or employee is qualified. Such affirmative action shall apply to all employment practices, including, but not limited to hiring, upgrading, demotion or transfer, recruitment, recruitment advertising, layoff or termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship and on-the-job training.

Not Specified

M

Investment Accounting Associate II - Securities

✦ New

🏢 Massmutual

Salary not disclosed

Boston, MA 1 day ago

Investments Accounting Associate II - Securities

Investment Controllership

Full-Time

Boston, MA or Springfield, MA

About the Corporate Controller Organization:

The Controllers Organization is responsible for delivering on the foundation of credibility and control of the core financial information leveraged across Finance to communicate with leadership, key business partners and regulators on the enterprise’s actual results, forecast implications and strategic decision making. This work considers legal entity structures, distribution channel, and product results as well as how these impact our capital optimization and operating liquidity.

We are a diverse group of professionals experienced in and responsible for accounting, financial reporting, tax, policy and controls, cash operations, corporate finance data and systems management as well as wealth management finance activities. We are seeking engaging professionals with strong communication skills and deep intellectual curiosity to ensure the timely and efficient reporting of results. We not only perform the required activities. We are looked to as business partners who add value by challenging existing operating practices strengthening controls and highlighting trends and insights.

The Opportunity

This Investments Accounting Associate role is a newly created position that will be a key addition to our Investment Controllership team within the Controllers organization. The position reports to the Director of Securities Accounting and Controllership and resides within the Financial Controllership team, a critical team within the Controllers Organization which aspires to be best in class financial stewards for MassMutual. We are forward-thinking and seek others who will leverage their curiosity and take initiative. Join us as a partner who will work collaboratively and with determination to leave the company in a better place than you found it. As an Accounting Associate in our Investments Accounting area, you will be a key contributor on the team that manages and executes investment accounting and analysis, including oversight of financial reporting outcomes of all MassMutual investment products. This is an opportunity for an individual who thrives in a highly dynamic and agile accounting environment to collaborate across teams focused on solid execution and improving outcomes. We are seeking an accounting professional who wants to join a highly motivated team of professionals focused on proactively driving the development and execution of process improvements, meaningful analysis and improved coordination with the business partners for Investment activities.

The Team

As a member of the Financial Controllership Team, the incumbent will be involved in shaping the future of the organization, supporting both the on-going growth and analysis within the Investment Controllership team and other key initiatives.

The Impact:

Thrives in a complex corporate structure and adapts to changing circumstances.
Plays a key role in a collaborative and inclusive culture by working closely with Investment Management.
Actively participate in the implementation of the Company’s new ledger and other key projects.
Collaborate with various areas of the business executing appropriate remediation.
Performs or reviews reconciliations of investment data for ledger tie outs. Reviews periodic journal entries.
Participates in creating or reviewing and analyzing monthly financial analysis reports.
Collaborate with internal teams to resolve items and address investment-related issues.
Responsible for ongoing activities as part of the monthly, quarterly, and annual close cycles.
Analyze financial reports and investment data for trends and impacts to investment values and P&L activity.
Support annual regulatory financial statement audit requests.
Participating in problem solving to improve quality, cycle times, and increase efficiencies.
Makes recommendations to continuously improve the overall control environment of the Securities team.
Participate in the research and implementation of new statutory and GAAP investment accounting.

The Minimum Qualifications

Bachelor’s degree in Accounting, Finance or related major
At least 4 years of accounting or finance experience in a corporate environment
Knowledge of GAAP and STAT accounting

The Ideal Qualifications

CPA or CFA progress towards preferred
Knowledge and experience of investments
Prior exposure to investments, investment accounting, subsidiary ledger processing and related investment matters a plus!
Strong analytical skills: ability to analyze financial data sets and tell the story of the data.
Experience in identifying internal control issues and remediation efforts
Able to build and maintain strong working relationships across cross-functional groups
Excellent verbal and written communication skills with the ability to express ideas and articulate in an organized and persuasive manner
Ability to partner with business leaders and peers in investment process redesign and improvements
Intellectual curiosity to continue learning and adding breadth and depth to understanding

What to Expect as Part of MassMutual and the Team

Regular meetings with the Financial Controllership Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-CR37

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

permanent

Lead, Electro-Optical (EO) Systems Engineer

🏢 L3Harris Technologies

$127,500

Wilmington, Massachusetts 5 days ago

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Lead, Electro-Optical (EO) Systems Engineer
Job Code: 33196
Job Location: Wilmington, MA
Job Schedule: 9/80 (Every other Friday off!)
Relocation: Relocation assistance is available to qualified applicants

Job Description:
During its 120-year history, L3Harris has transformed communications and information technology. L3Harris is a proven leader in tactical communications, geospatial systems and services, air traffic management, environmental solutions, avionics and electronic warfare, and space and intelligence. From ocean to orbit and everywhere in between, we provide mission-critical solutions to connect, inform and protect the world.
On the L3Harris team, your job is to secure the world. We don't work here just for the advanced technology and equipment: we work here because we know what - and who - we're protecting! From families to the intelligence community, and from our climate to our men and women in uniform - we're making the world a safer place!
L3Harris Space Superiority group has an opening for a Lead, Systems Engineer to join our team of qualified, diverse individuals. This position will be in Wilmington, MA. The individual will work in a fast-paced environment with high expectations, significantly diverse assignments, and a collaborative team setting.
The L3Harris AgileEO Systems Engineering department is seeking a systems engineer to join our team and support one of our newer programs. AgileEO specializes in space-based, small aperture visible and IR telescopes with integrated electromechanical devices used for motion and focus control. The successful candidate will support the program technical leads (Lead or Chief Systems Engineer, IPT Lead) by performing technical analysis, managing specifications, and generating design review and technical documents. Additional responsibilities include supporting the test and design verification, requirements sell off, end item data package (EIDP) generation efforts.

Essential Functions:

* Coordinate with program leadership to develop a technical plan and path forward for program execution.
* System Design and Integration: Develop and integrate advanced electro-optical systems for space-based applications, ensuring compliance with all relevant specifications and mission requirements.
* Technical Leadership: Provide technical leadership and guidance in the areas of systems engineering, including architecture development, requirements analysis, and verification and validation (V&V).
* Requirements Management: Define, manage, and maintain system and sub-system level requirements, ensuring traceability and compliance throughout the project lifecycle.
* Modeling and Simulation: Conduct modeling and simulation activities to predict system performance and behavior under various operational scenarios.
* Project Execution: Lead and coordinate multidisciplinary engineering teams throughout the project lifecycle, from conceptual design to final system delivery and operation.
* Documentation and Reporting: Generate and maintain detailed technical documentation, including system specifications, design descriptions, test plans, and test reports.
* Customer Requirements: Translate the voice of the customer into system level requirements and evaluate alternative solutions to establish preliminary system designs.
* Trade Studies: Develop and evaluate trade studies for accuracy and completeness to support decision-making processes. Identify and solve problems using logical engineering thought processes.
* Stakeholder Communication: Communicate effectively with internal and external stakeholders, including subcontractors and U.S. Government customers, to ensure alignment and project success.
* Standards Compliance: Ensure all engineering activities adhere to industry standards, regulatory requirements, and best practices.
* Collaboration: Work effectively in a team environment and collaborate with multidisciplinary teams to achieve project goals.
* Training and Mentoring: Provide training and mentorship to junior engineers, fostering their development and growth within the team.

Qualifications:

* Bachelor's degree in Engineering, Physics, or other related scientific discipline and 9 years of relevant space-based EO/IR systems engineering work experience. A graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
* Experience as a Control Account Manager (CAM) and Integrated Product Team Lead (IPTL) is required
* 6+ years experience in electro-optics, including experience with optical design, sensors, detectors, and imaging systems
* 6+ years experience working with engineering and simulation software tools, such as MATLAB
* Candidate must be eligible to obtain a DOD Secret security clearance

Preferred Additional Skills:

* Holds an active Secret or Top Secret/SCI clearance
* Demonstrated experience with space systems engineering, including knowledge of space environments, satellite systems, and space mission design
* Experience in leading technical teams, managing projects, and coordinating cross-functional engineering activities
* Relevant professional certifications, such as INCOSE Systems Engineering Professional (SEP) certification, are a plus
* Proficient in Model Based Systems Engineering (MBSE) tools such as DOORs, CAMEO, CREO, JIRA and SysML
* Excellent verbal and written communication skills, with the ability to clearly convey complex technical information to diverse audiences
* Strong analytical and problem-solving abilities, with a proven track record of tackling complex engineering challenges
* Ability to work effectively in a team environment and collaborate with multidisciplinary teams to achieve project goals

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $127,500.00 - $236,500.00 . This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

permanent

L

Strategic Sourcing Intern

✦ New

🏢 LG Energy Solution Vertech, Inc.

Salary not disclosed

Westborough, MA 1 day ago

Internship – Strategic Sourcing

Position Overview

The Strategic Sourcing Intern will support the sourcing and procurement of high-value equipment—such as inverters, transformers, and other critical components—for Battery Energy Storage System (BESS) projects. This role is designed to provide hands-on experience in strategic sourcing, supply chain management, data analytics, and contract negotiation within a fast‑growing sector of the energy industry.

The intern will work closely with the Strategic Sourcing team to analyze supplier data, support competitive bidding events, evaluate commercial proposals, and help optimize sourcing strategies. This internship is ideal for students interested in supply chain, engineering, business analytics, or renewable energy markets.

Primary Responsibilities

Supplier & Market Research

• Assist in identifying and evaluating potential suppliers for medium-voltage transformers, inverters, and other BESS components.

• Collect and analyze market intelligence, pricing trends, cost structures, and supplier capabilities.

Data Analytics & Reporting

• Develop dashboards and reports to support sourcing decisions using tools such as Excel, Power BI, or SQL.

• Analyze historical spend, lead times, and supplier performance metrics to identify trends and opportunities.

Sourcing Event Support

• Support Request For Proposal (RFP) development, distribution, and evaluation.

• Help compare commercial bids, summarize results, and develop recommendation packages.

Contract Negotiation & Support

• Assist in preparing negotiation strategy materials, including cost breakdowns, risk assessments, and supplier scorecards.

Cross-Functional Collaboration

• Collaborate with engineering, project management, legal, finance, and supply chain teams to ensure alignment on sourcing requirements and project timelines.

• Help track open actions and stakeholder feedback for sourcing projects.

Key Competencies

• Analytical Thinking: Ability to interpret data, identify trends, and support evidence-based decision making.

• Attention to Detail: Ensure accuracy in reporting, analysis, and documentation.

• Collaboration and Communication: Work effectively with cross-functional teams and suppliers.

• Problem Solving: Approaches challenges with a structured and solutions-oriented mindset.

• Professionalism: Demonstrates accountability, curiosity, and a commitment to learning.

Education Experience

• Pursuing a bachelor’s degree in Supply Chain Management, Business Administration, Engineering, Data Analytics, Economics, or related field.

Reporting Structure:

• This position reports to the Senior Manager – Strategic Sourcing

internship

M

Senior Electrical Engineer

✦ New

🏢 MP Engineers + Architects

Salary not disclosed

Boston, MA 1 day ago

Job Summary

We are seeking a detail-oriented and experienced Electrical Design Engineer to join our growing project team in Boston, MA. The ideal candidate will be responsible for the design, development, and coordination of electrical systems for building and infrastructure projects, ensuring compliance with industry standards, client requirements, and local building codes.

This role requires strong experience in electrical design for commercial, institutional, or infrastructure projects, along with the ability to collaborate with multidisciplinary teams and support projects through design and construction phases.

Key Responsibilities

Develop detailed electrical design drawings and layouts including power distribution, lighting systems, fire alarm systems, grounding, and communication systems using AutoCAD, Revit, or similar design software.
Perform electrical load calculations, short circuit analysis, voltage drop calculations, and coordination studies.
Ensure all electrical designs comply with NEC, NFPA, IEEE, and Massachusetts local building codes.
Coordinate with civil, structural, and mechanical engineering teams to integrate electrical systems into overall building design.
Review and approve shop drawings, submittals, and electrical equipment specifications.
Provide technical support during construction, including responding to RFIs and assisting with site inspections.
Prepare technical documentation, including electrical schematics, panel schedules, and design specifications.
Participate in project meetings, design reviews, and site visits with clients, contractors, and vendors.
Ensure electrical systems are cost-effective, energy-efficient, and compliant with project specifications.
Support value engineering efforts and recommend design improvements to optimize project performance and cost.

Required Qualifications

Bachelor’s Degree in Electrical Engineering (B.S. or equivalent).
7-8 years of experience in electrical design for construction, commercial buildings, infrastructure, or industrial projects.
Proficiency with AutoCAD and Revit for electrical design and documentation.
Experience with electrical analysis software such as ETAP, SKM PowerTools, or similar tools.
Strong knowledge of NEC (National Electrical Code), NFPA standards, IEEE guidelines, and Massachusetts building codes.
Experience preparing construction documents and coordinating with field teams.
Strong problem-solving, communication, and collaboration skills.
Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Preferred Qualifications

Engineer-in-Training (EIT) certification or Professional Engineer (PE) license (or working toward licensure).
Experience with commercial, healthcare, institutional, or transportation infrastructure projects.
Familiarity with energy-efficient design and sustainable building practices.
Experience working with contractors, vendors, and construction teams during project execution.

Not Specified

G

NOC Technician

🏢 Granite Telecommunications

Salary not disclosed

Quincy, MA 4 days ago

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a NOC Technician, you will be responsible for monitoring, troubleshooting, and maintaining our clients' network infrastructure to ensure optimal performance and reliability. Your expertise in SD-WAN networking and firewall management will be essential in proactively identifying and resolving network issues and implementing appropriate solutions. The ability to work independently and effectively manage a ticket queue is crucial to ensure timely response and resolution of network-related incidents. By joining our team you will be given the opportunity to develop your technical knowledge along one of three primary practices: Network Security, Enterprise Networking, or Unified Voice and Application support with our internal subject matter experts.

Duties and Responsibilities:

Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians
Assist with the implementation and onboarding of innovative security and networking products, including in-house designed hardware solutions
Professionally, accurately, and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services
Work with industry standard partners (Fortinet, Cisco, VMWare, etc.) on the support and implementation of nationwide networks
Study and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise
Independently handle a queue of tickets, promptly responding to incidents, requests, and changes while ensuring adherence to service level agreements (SLAs).
Monitor the performance and health of the network infrastructure, including SD-WAN devices, routers, switches, firewalls, and other network components.

Required Qualifications:

Bachelor's degree in computer science, information technology, or a related field, or equivalent work experience.
1-2 years in a technical support related role, or equivalent experience
Understanding of networking standards, OSI model, subnetting and routing protocols
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex network issues efficiently.
Understanding of agile task management and project operations
Ability to provide a high level of customer support to improve customer experience
Ability to work well independently and in a team environment in a hybrid WFH model
Must have the ability to be cleared for Public Trust P2 clearance

Preferred Qualifications:

Strong knowledge of SD-WAN technologies and protocols, such as MPLS, BGP, OSPF, VPN, QoS, and traffic engineering.
Experience managing and troubleshooting firewall solutions, such as Velocloud, Palo Alto, Fortinet, or Juniper.
CCNA, Network+, or equivalent certification or higher
Proficiency with Python, Javascript, or similar coding languages
Telecommunications industry experience
Prior public trust P2 security clearance

Not Specified

G

Network Activations Representative

🏢 Granite Telecommunications

Salary not disclosed

Quincy, MA 3 days ago