Engineering Structures Journal Elsevier Jobs in Massachusetts
566 positions found — Page 12
Title: Electrical-Mechanical Specialist
Type: Full-Time
Location: New Bedford, MA (Ball Plant II, Ball Plant III, and Custom Plant)
Shifts Available:
- 2nd Shift – 2:50 PM to 11:00 PM (Ball Plant II & III)
- 3rd Shift – 10:50 PM to 7:00 AM, Sunday start (Ball Plant II, III & Custom)
- WECC Shift – Fri 10:50 PM–11:00 AM & Sun 10:50 AM–11:00 PM + 1–2 weekday shifts (Ball Plant II)
Benefits start day 1: Medical, PTO, paid holidays, 401(k) match, annual incentive eligibility, associate discounts, and more.
About the Role: We are hiring an Electrical-Mechanical Specialist to support our high-tech manufacturing operations. In this role, you'll work independently and collaboratively to analyze, troubleshoot, and maintain cutting-edge production equipment. You’ll also support continuous improvement and equipment reliability initiatives across the plant.
Key Responsibilities
- Independently troubleshoot, repair, and rebuild complex electrical/electronic, hydraulic, and pneumatic systems
- Perform preventive and predictive maintenance per schedules
- Plan and execute tasks efficiently to minimize production downtime
- Assist engineering with equipment modifications and project implementations
- Calibrate and repair various instrumentation and measuring equipment
- Record maintenance activities using our computerized maintenance system
What You Bring
- High school diploma required; vocational training or associate degree in electrical/electronic disciplines preferred
- Minimum of 3 years; experience in an industrial electrical maintenance role (or 7+ years of experience without formal post-secondary education)
- Successful completion of a skills assessment and interview process
- Must have own trade tools
Special Credentials & Skills
- Expertise in installing, troubleshooting, and maintaining electrical and mechanical systems
- Knowledge of AC/DC circuits, PLCs, instrumentation, HVAC, plumbing, and piping
- Proficient in reading schematics, blueprints, and using measurement tools
- Familiar with safety protocols including Lock Out-Tag Out and NFPA 70E
- Comfortable using cranes, hoists, power tools, and diagnostic equipment
- Strong communication and interpersonal skills
Preferred Certifications (Not Required)
- MA Journeyman or Master Electrician License
- MA 2nd Class Fireman License
- Universal Refrigeration License
- Class A or B CDL
- Forklift / Man-lift Certification
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Summary of Position:
A Small Business Representative provides customers with fast and reliable service and support to fit their business needs
Duties and Responsibilities:
- Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner
- Troubleshoot customer issues by coordinating with internal departments and vendors
- Document accurate and detailed information in Granite's customer accounts database
- Manage occasional short-term projects
- Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee
Required Qualifications:
- Excellent professional communication skills
- Verbal
- Written
- Interpersonal
- Comfortable in a fast-paced work environment
- Basic computer skills (Microsoft Office)
- Strong multitasking and time management skills
- Attention to detail
- Problem-solving/critical thinking skills
- Capability to make judgement calls under pressure to resolve customer issues
- Ability to work well independently, as well as within a team
- Will be required to complete the P2 government clearance process once hired as a full- time/permanent Granite employee
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
#LI-JH1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
The Corporate Trainer at Granite Telecommunications is responsible for designing, developing, and delivering training programs that support employee growth, operational excellence, and company objectives. This role partners with departments across the organization to identify training needs, facilitate engaging learning experiences, and evaluate training effectiveness. The ideal candidate is an enthusiastic communicator with a passion for adult learning, strong presentation skills, and the ability to adapt content for diverse audiences and business units.
Duties and Responsibilities:
- Deliver and assist the development of training programs for new hire onboarding, leadership development, customer service, systems, and job-specific skills.
- Collaborate with department leaders to assess training needs and align content with business goals.
- Facilitate in-person and virtual training sessions using interactive instructional techniques and adult learning principles.
- Instill knowledge and process techniques for specific business units, facilitating engaging classes, organizing training material and identifying areas of improvement.
- Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
- Maintain training records and monitor employee participation and completion in LMS or other tracking systems.
- Support compliance training by ensuring timely completion of mandatory courses and certifications.
- Assist in the onboarding process by leading orientation programs and coordinating with HR and department leaders.
- Stay informed about industry trends, new technologies, and best practices in training and development.
- Provide coaching and support to employees and supervisors to reinforce training outcomes and on-the-job application.
Required Qualifications:
- Bachelor's degree in education, Human Resources, Communications, or a related field.
- 2+ years of experience in the telecommunications or technology industry.
- Excellent presentation, facilitation, and public speaking skills.
- Strong written and verbal communication abilities with attention to clarity and engagement.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and time management skills.
- Comprehensive understanding of all Granite products and services
- Ability to adapt training styles and content to meet the needs of different learners and teams.
Preferred Qualifications:
- Experience with learning management systems (e.g., Cornerstone).
- 2+ years of experience delivering corporate training or adult education programs.
- Knowledge of instructional design methodologies and e-learning tools (e.g., Articulate, Captivate, Camtasia).
- Knowledge of training in a telecommunications or technology environment.
- Experience delivering training to hybrid or remote workforces.
- Certification in training or instructional design (e.g., CPTM, ATD, or SHRM Learning & Development Specialty Credential).
- Ability to measure ROI and effectiveness of training programs using data and feedback.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We're looking for a talented sales intern to work alongside our sales professionals who will focus on new business development by selling our voice and data telecommunication products and services to C-level and Director level decision makers. If you are a highly driven, self-motivated individual, with a positive attitude, and competitive spirit, then Granite will provide you an exciting and lucrative career opportunity. You will get the training, support and environment needed to succeed. You will be the driving force for securing new customers and new business regionally for Granite across North America.
Duties and Responsibilities:
- Assisting team members with administrative tasks
- Learning and incorporating sales skills from and into their own sales environment
- Learning the products we sell and understand Granite as a company
- Producing and/or editing written reports for team members
- Prospecting new clients via cold calling
- Gain knowledge of using CRM- Salesforce
- Participating in independent sales tasks and strategies
- Participating in a sales intern role play competition
#LI-ND1
#LI-N1
Assistant Professor - Management (Tenure-Track)
The department of Management & Marketing of the Charlton College of Business at the University of Massachusetts Dartmouth seeks an Assistant Professor (Tenure-Track) in Management to conduct innovative research within this field that is aligned with the college's mission and the department's research priorities. The appointee will also teach three sections per semester of undergraduate or courses, pursue pedagogical innovation, and engage in service activities. The appointment will be effective on September 1st 2026.
The Assistant Professor (Tenure-Track) in Management is expected to publish research in well-regarded scholarly management journals. Candidates working or interested in one of the following areas will be given priority: entrepreneurship, small and medium businesses, international business, or innovation management. The teaching load is three sections per semester of undergraduate and/or graduate courses, specifically in the areas of general management and organizations. These courses are taught at the undergraduate and MBA levels and are delivered in-person, online and blended. The appointee will pursue pedagogical innovation and engage in university or community service.
The Charlton College of Business is an AACSB-accredited school with seven undergraduate degree programs, an MBA program and several specialized Master's degree programs, offered in the traditional face-to-face, blended and fully online formats. Located on the South Coast of Massachusetts, Dartmouth is near some of the most beautiful coastlines in the United States. Dartmouth is also conveniently located near Cape Cod, Providence, Newport, and Boston. New York is a three-hour train ride away.
The University of Massachusetts Dartmouth, a Carnegie R2 doctoral institution, is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.
Minimum Qualifications:
- Candidates must have a Ph.D. in Management or a related field completed by spring 2026 (ABD candidates will be considered)
- Experience teaching management courses at the graduate and/or undergraduate levels
- A significant or promising programofresearch and scholarship in Management
- Student-oriented, and highly motivated to help students excel
Preferred Qualifications:
- Publication/s in quality peer-reviewed journals
- Experience working with diverse groups of students
- Experience teaching both in-person and online
- Experience advising students
SALARY: $120,000 - $130.000
UMass Dartmouth offers exciting benefits such as:
- 75% Employer-Paid Health Insurance
- Flexible Spending Accounts
- Life Insurance
- Long Term Disability
- State Pension Retirement Plan
- Optional Retirement Savings Plans
- Tuition Credit (Employee, Spouse, & Dependents)
- Twelve (12) paid holidays
- And More!
Benefits for Faculty Federation
To apply please submit A cover letter detailing reasons for interest in the position; professional background; teaching interests, experience and philosophy, a current curriculum vitae, a job market paper/manuscript, evidence of teaching effectiveness: (e.g., student course evaluations, Chair reviews, teaching awards, student testimonials, etc.), names and contact information for three professional references, which should include title, employing organization, mailing and e-mail addresses.
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.
The review of applications will be ongoing until the position is filled.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
- A Government Project Coordinator will work on all types of projects, from simple activities to more complex plans, within the Granite product suite. They will collaborate internally with multiple departments, organize reporting, participate in meetings and provide updates to Government Transition Project Managers
- In addition to ensuring the schedule and details of a given task are well-organized, a Government Project Coordinator will collaborate with clients and internal teams to deliver results on time and meet high quality standards
- They are the front line of high-profile projects with an opportunity to work on some of Granite's newest offerings
Duties and Responsibilities:
- Creates and maintain trackers showing progress of projects
- Places and track orders
- Works closely with TPM and other departments to ensure projects are kept on schedule
- Works with TPM, internal departments, and local contacts to coordinate installs, TIU, and ports
- Monitors progress of projects and handle any issues that arise
- Submits project deliverables in Order Portalwithin SLA and identifies/troubleshoots any issues with IT
- Must have the ability to obtain P2 Government
Required Qualifications:
- Bachelor' s Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.
Duties and Responsibilities:
- Use internal system to run through activation queue
- Assist technicians and customers on the phone
- Handle escalation support for voice product activations both internally and to customers
- Troubleshoot services and devices in the field with customers and technicians
- Update configurations and/or order details to create successful turn up of services for customer
- Reconfigure Routers or equipment
Required Qualifications:
- Technical background or desire to grow in technical field
- Strong organizational skills
- Ability to work independently and make judgement calls to resolve issues
- Ability to take direction and act upon it
- Demonstrative critical thinking and analytical problem-solving skills
- Strong verbal and written communication skills, ability to multitask
- Collaborative, Can-Do attitude
- Willingness to obtain government security clearance
- Solid work ethic
Preferred Qualifications:
- Understanding of Networking, TCP/IP, Routing, Switching
- Experience in customer facing technical support roles
- Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
- 1-2 years in a technical support related role, or equivalent experience
- Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
- Prior public trust P2 security clearance
- Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
- Experience with coding and automation platforms such as Python, Javascript or similar
#LI-JH1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
#LI-MS1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking a detail-oriented and analytical professional to join our team in a billing operations role. This position is responsible for processing telecom invoices, ensuring accurate allocation of charges, and supporting timely billing and payment activities. The ideal candidate will have strong problem-solving skills and a collaborative mindset. As they will work closely with internal departments and external vendors to resolve complex billing issues.
Key responsibilities include:
- Reviewing and processing telecom invoices by breaking down and allocating charges appropriately.
- Investigating discrepancies such as past due amounts, credits, and misapplied payments.
- Coordinating with third-party carriers and vendors to manage billing address updates and maintain accurate customer account information.
- Partnering with cross-functional teams to resolve intricate billing challenges.
- Generating ad-hoc reports and conducting data analysis using internal databases to support operational insights.
Duties and Responsibilities:
- Enter telecom invoices into Granite's internal systems for billing and payment processing.
- Investigate and resolve unpaid balances including carrier payment discrepancies.
- Communicate and clarify billing issues or changes with cross-functional teams.
- Collaborate with telecom providers to facilitate payments and research account histories.
- Use Granite software tools to monitor customer account activity and identify root causes of billing issues.
- Generate ad-hoc reports and support special projects as requested by Finance and Premier Management.
- Participate in internal audits to verify account inventory accuracy and validate carrier charges.
Required Qualifications:
- Experience utilizing Microsoft Office
- Fundamental analytical and arithmetic abilities.
- Team player with a positive attitude.
- Written and Verbal communication skills.
- 4 Year Bachelor's Degree from an accredited College/University.
Preferred Qualifications:
- Strong Excel Skills with an interest in learning PowerPivot and SQL.
- Experience with Database Management or a desire to learn.
- Billing or Data Entry Experience.
- Business, Finance, Accounting or Related quantitative degree.
