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JOB TITLE: CX Experience Architect

LOCATION: Newark, DE

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

Job Description:

• Four-Night Work Week (Dispatch between 8:00 p.m. - 2:00 a.m.)
• Weekly Minimum Guarantee of $1,450 - ($80,000 - $90,000 per year)

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support Americas food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner.
• Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
• Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed.
• Reports all safety issues and/or repairs required.
• Follows all DOT regulations and company safe driving guidelines and policies.
• Immediately reports all safety hazards. Inspects trailer for properly loaded and secured freight.
• Performs count check of items and check customer invoices of products that have been loaded.
• Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.
• Moves tractor to the loading dock and attach preloaded trailer as needed.
• Drives to and delivers customer orders according to predetermined route delivery schedule.
• Unloads products from the trailer, transports items into designated customer storage areas.
• Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy.
• Verifies delivery of items with customer and obtain proper signatures.
• Collects money (cash or checks) where required. Loads customer returns on to trailer and secures trailer doors.
• Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.
• Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unloads all equipment, materials and remove trash from trailers as required.
• Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.
• Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required.
• At the end of the shift secure all equipment and complete all necessary paperwork.
• Performs other related duties as assigned.

Qualifications:

Company description

Awards and Accolades

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• Financial (Banking and investing)
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Compensation:

• Earn up to $250+ in Just ONE Hour! (Focus Group Session)
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Benefits:

• Flexibility to take part in discussions online or in-person.
• No commute needed if you choose to work from home.
• No minimum hours. You can do this part-time or full-time
• Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
• You get to review and use new products or services before they are launched to the public.

Qualifications:

• Speak and/or read English
• Must be 18yrs old or older
• Must have either a phone, computer or tablet with internet connection

Experience:

• Start Immediately - No Experience Needed! Anyone Can Participate!

Education:

• Open to all education levels - Your opinion matters!

Performs advanced technical/engineering problem solving in support of power plant operations. Responsible for technical decisions. Possesses excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and regulations.

Primary duties and accountabilities include:

• Oversee feasibility studies and design activities for new build/commercial projects
• Applies experience to ensure feasibility studies provide accurate assessments of projects and outcomes for business cases
• Coordinate with nuclear & power engineering counterparts to ensure project scope is clearly delineated and understood
• Ensure technical deliverables are reviewed in a timely manner and challenged thoroughly for technical adequacy
• Possess knowledge of design standards/procedures and regulatory guidance applicable to support potential projects that interface with power plant
• Interface with site engineering managers as needed to obtain the information needed to successfully complete assigned projects
• Ensure that engineering activities are conducted in accordance with design standards, company procedures, and regulatory requirements
• Provide in-depth technical expertise to develop, manage and implement engineering analysis, activities and programs
• Provide technical expertise and consultation through direct involvement to identify and resolve equipment and system problems
• Provide complete task management of engineering issues
• Perform engineering tasks as assigned by supervision applying engineering principles
• Accountable for the accuracy, completeness, and timeliness of work ensuring proper configuration management and assuring that standard design criteria, practices, procedures and codes are used in preparation of plans and specifications
• Perform independent research, reviews, studies and analyses in support of technical projects and programs
• Recommend equipment, new concepts and techniques to improve performance, simplify construction, reduce costs, correct design or material flaws, or comply with changes in codes or regulations
• Has completed assigned skills and knowledge development training to broaden and deepen knowledge in select areas. Assist/mentor junior engineers on technical issues
• All other job assignments and/or duties pursuant to company policy or as directed by management to include but not limited to: (Department duty coverage and/or call out, and positions outside of department in support of outage activities etc.)

Minimum qualifications include:

• Bachelor's degree in engineering (chemical, civil/structural, electrical, industrial, or mechanical) with 5 years technical experience or related engineering experience
• Maintain minimum access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred qualifications include:

• Proficiency in leading cross functional initiatives at an asset/plant
• Experience overseeing feasibility studies and design activities for new build/commercial projects. Strongly prefer nuclear plant working experience
• Experience working with NRC regulations and standards
• Possess knowledge of design standards/procedures and regulatory guidance applicable to support potential projects that interface with power plants

Overall Responsibility:

This role supports the design, development, and optimization of Arora’s enterprise data and ERP systems. This role reports directly under the Data Analytics Manager to improve financial reporting, support platform integrations, and build scalable data architecture that enables informed decision-making across the organization.

The position combines technical execution (SQL, automation, system configuration) with financial reporting support and cross-platform integration work to ensure accuracy, efficiency, and long-term system sustainability.

Essential Functions:

• Execute reporting and system requests in alignment with established data governance standards and reporting frameworks under the direction of the Data Analytics Manager.
• Contribute to the design of data models and system workflows that reduce manual processes and improve cross-functional data visibility.
• Support internal dashboards by creating backend data solutions and integrating with Vision.
• Provide system-level troubleshooting and ensure data consistency and reliability across platforms.
• Collaborate with teams to streamline processes through automation and data tools.
• Maintain documentation of data procedures, workflows, and system modifications.
• Support financial reporting and analysis by developing standardized, scalable reporting solutions aligned with company-wide data architecture.
• Assist in translating financial and operational requirements into structured reporting outputs and automation workflows.
• Assist in platform integrations (ERP, CRM, BI tools, and other enterprise systems) to support long-term architectural alignment and scalability.

Needed Skills:

• Ability to program in SQL at an expert level to assist data processes. Potential need for other programming language knowledge (Java, Python, etc.).
• Ability to create and maintain productive relationships with employees, clients, and vendors.

Education/Experience Minimum:

• 3-5 years of experience
• Strong programming skills having the ability to write complex queries.
• Preferred familiarity with all Microsoft platforms, including but not limited to Excel, Power BI, SharePoint, and SQL Server.
• Preferred experience with Deltek Vision v7.6 and VantagePoint
• Experience in building automated processes and data workflows.
• Strong problem-solving and attention to detail.

Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future.

We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose.

Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success.

At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact.

By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change.

Join us to lead the clean energy future.

Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally.

We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future.

In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

This Engineering role can be filled at the Mid-level or Senior Engineer level.

Please see minimum qualifications list below for each level Expected salary range: Mid-Level
- $95,000
- $106,000 Sr Level
- $128,000
- $143,000 Ranges are per year based on experience, along with a comprehensive benefits package that includes bonus and 401K.

Primary Purpose of Position Performs advanced regulatory/licensing/technical problem solving and provides analysis/insights in support of department, nuclear plant and fleet regulatory activities.

Responsible for regulatory/technical decisions.

Possesses excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and regulations as well as Constellation licensing and regulatory processes.

Primary Duties and Accountabilities Provide in-depth regulatory/technical expertise to develop, manage and implement regulatory analyses, activities and programs.

Provide regulatory/technical expertise and consultation through direct involvement to identify and resolve regulatory issues.

Provide complete task management of regulatory issues.

Perform regulatory and department related tasks as assigned by supervision Accountable for the accuracy, completeness, and timeliness of work ensuring proper licensing basis management and assuring that standard design criteria, practices, procedures, regulations and codes are used in preparation of products.

Perform independent research, reviews, studies and analyses in support of regulatory/technical projects and programs.

Recommend new concepts and techniques to improve performance, simplify operation, reduce costs, reduce regulatory burden, correct regulatory non-compliances, or comply with changes in codes or regulations.

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.

MINIMUM QUALIFICATIONS for Mid-level E02 Engineer Bachelor&rsquos degree in Engineering or equivalent technical degree Minimum of 2 years of professional experience Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties MINIMUM QUALIFICATIONS for Senior E03 Engineer Bachelor&rsquos degree in Engineering or equivalent technical degree Minimum 6 years of professional experience Effective written and oral communication skills Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties Preferred Qualifications Previous Senior Reactor Operator (SRO) license/certification degree Advanced technical degree or related d24ad0b8-823f-4e68-a892-2986ccdf7392

Who We Are As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future.

We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose.

Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success.

At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact.

By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change.

Join us to lead the clean energy future.

Total Rewards Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally.

We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future.

In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $124,200 to $138,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Primary Purpose of Position Performs advanced regulatory/licensing/technical problem solving and provides analysis/insights in support of department, nuclear plant and fleet regulatory activities.

Responsible for regulatory/technical decisions.

Possesses excellent knowledge in functional discipline and its practical application and has detailed knowledge of applicable industry codes and regulations as well as Constellation licensing and regulatory processes.

Primary Duties and Accountabilities Provide in-depth regulatory/technical expertise to develop, manage and implement regulatory analyses, activities and programs.

Provide regulatory/technical expertise and consultation through direct involvement to identify and resolve regulatory issues.

Provide complete task management of regulatory issues.

Perform regulatory and department related tasks as assigned by supervision Accountable for the accuracy, completeness, and timeliness of work ensuring proper licensing basis management and assuring that standard design criteria, practices, procedures, regulations and codes are used in preparation of products.

Perform independent research, reviews, studies and analyses in support of regulatory/technical projects and programs.

Recommend new concepts and techniques to improve performance, simplify operation, reduce costs, reduce regulatory burden, correct regulatory non-compliances, or comply with changes in codes or regulations.

Perform other job assignments and duties as directed by management or pursuant to company policy, including but not limited to emergency response, departmental coverage, call outs, and support of outage activities in positions outside the department.

Minimum Qualifications Bachelor's degree in Engineering or equivalent technical degree Minimum of 6 years of professional experience Effective written and oral communication skills Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties Preferred Qualifications Previous Senior Reactor Operator (SRO) license/certification degree Advanced technical degree or related d24ad0b8-823f-4e68-a892-2986ccdf7392

ABOUT INVISALERT

InvisAlert builds technology that keeps patients safe. Our products monitor patients in hospitals and other inpatient care settings using real-time location systems, smart sensors, and AI-powered monitoring. Deployed in hundreds of hospitals across the US. ~80-person company headquartered in historic downtown West Chester, PA — about 30 minutes from Philadelphia.

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THE ROLE

You'll lead the entire software development team — full responsibility for daily operations, performance management, and career development. You report directly to the CTO. You'll be expected to own execution while aligning closely with engineering leadership on process and standards. This is a people-and-process leadership role, not an architecture or project management position. Those functions exist separately in the organization.

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WHAT YOU'LL DO

People Management

• Directly manage all software developers - daily presence, daily accountability

• Own performance management: goal setting, reviews, coaching, PIPs when necessary

• Drive career development and individual growth plans

• Handle difficult conversations directly - this is the job, not a side effect of it

• Build a culture of ownership, craftsmanship, and professional accountability

Sprint Operations & Delivery

• Run sprint planning, standups, reviews, and retrospectives

• Enforce sprint commitments — manage scope creep and prevent mid-sprint pivots

• Assign developers to projects based on skills, capacity, and priority

• Ensure all work entering a sprint has a signed-off PRD, ready for work, and confirmed capacity

Quality & Release Management

• Enforce Definition of Done at ticket and release level

• Own code freeze discipline - hard dates

• Partner with QA leadership on release quality gates

• Maintain release cadence

• Build and maintain dashboards: velocity, rework rate, escaped defects, code freeze compliance

Cross-Functional

• Coordinate with architecture, QA, and sprint operations functions

• Provide weekly status to CTO: velocity, quality, blockers, upcoming releases

• Interface on resource allocation, hiring, and organizational strategy

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WHAT WE NEED

This role requires genuine technical depth. You'll be managing experienced engineers who expect their leader to understand what they're building. We need someone who has spent years writing production code and architecting systems before moving into leadership - someone who chose management, not someone who defaulted to it.

Required:

• BS in Computer Science, Software Engineering, or equivalent technical degree (Mathematics, Engineering) — no exceptions

• 10+ years of professional software development experience including production coding and system architecture

• 3+ years managing development teams of 15+ people

• Ability to review architecture decisions, challenge bad estimates, and hold technical standards

• Proven track record in performance management and difficult conversations

• Experience with Agile/Scrum ownership (not just participation), release management, and quality gate enforcement and continuous delivery and kanban

• Multiple companies/environments - not a single-company career

• Local to the greater Philadelphia area. In-office minimum Monday, Wednesday, Friday.

• Must be authorized to work in the United States. Visa sponsorship is not available for this position.

Preferred:

• Healthcare technology, patient safety, or regulated industry experience (HIPAA, HITRUST)

• Experience managing teams with mixed skill levels - senior self-directed engineers alongside junior developers needing daily guidance

• Background scaling development processes from startup to structured operations

• Familiarity with Linear (highly preferred), Jira, or similar tools

• Experience with AI-first development practices and small/focused team models

West Chester, PA (Philadelphia metro) — On-site required

$175,000 – $195,000 + benefits

Reports to: Chief Technology Officer