Engineering Structures Jobs Full Time Jobs in Carson

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production.

The Director, Communications & Marketing will lead and shape our company's brand identity and communication strategies, positioning us as an innovative leader in the hard tech sector. This role will oversee a dynamic team responsible for delivering cohesive messaging, driving brand awareness, and maximizing our presence at key industry events. The ideal candidate combines strategic vision with hands-on execution to amplify our technological innovation, reliability, and growth story across all channels.

Strategic Messaging & Branding: Develop, refine, and execute a compelling brand narrative that establishes the company as a pioneer in hard tech innovation. Ensure brand consistency across all platforms, campaigns, and stakeholder communications.

Executive Communications: Partner closely with the CCO and executive team to craft clear, persuasive communications including speeches, presentations, investor updates, and thought leadership content that elevate leadership's profile and align with strategic priorities.

Media Relations & Thought Leadership: Build and maintain strong relationships with industry journalists, analysts, and influencers. Proactively secure media coverage by pitching stories, managing press interactions, and positioning leadership as trusted industry voices.

Content Creation & Management: Oversee the production of high-quality content including press releases, white papers, case studies, blog posts, and social media campaigns that engage and educate industry stakeholders.

Internal Communications: Collaborate with executive leadership to design and implement internal communication programs that promote transparency, employee engagement, and a unified company culture.

Crisis & Practical Communications: Serve as the primary resource for clear, accurate messaging in high-pressure situations, balancing crisis management with day-to-day communication needs.

Events & Industry Engagement: Lead the planning and execution of industry events, trade shows, product launches, webinars, and sponsorships. Leverage these opportunities to showcase our capabilities, build strategic partnerships, and enhance brand visibility.

Team Leadership & Development: Manage and mentor a communications and marketing team, fostering a collaborative and high-performing culture. Oversee resource allocation, professional development, and cross-functional collaboration.

Performance Measurement & Strategy Refinement: Define KPIs for all communications and marketing initiatives. Use data-driven insights to monitor effectiveness, report to leadership, and continuously optimize strategies to support business objectives and funding milestones.

• Ability to lawfully access information and technology that is subject to US export controls.
• Bachelor's degree in Communications, Public Relations, Marketing, or related field.
• Minimum of 5 years of experience in corporate communications, ideally within aerospace, defense, manufacturing, or related high-tech sectors.
• Proven ability to craft press releases, internal messages, and targeted media pitches.
• Strong writing, editing, and verbal communication skills.
• Experience working with or within defense primes or government-related clients.
• Familiarity with industry-specific media outlets and key stakeholders.
• Ability to manage multiple projects, prioritize effectively, and meet tight deadlines.
• Willingness to attend industry events, media engagements, and occasional travel as needed.

• Direct experience in aerospace and defense sectors, with understanding of defense contractors and regulatory environment.
• Background working through funding rounds and growth phases, with experience communicating during periods of rapid change.
• Demonstrated ambition, proactive work ethic, and a hands-on approach to getting things done.
• Strategic thinker with the ability to translate complex technical topics into accessible content.

• In office presence in Torrance, CA.
• Collaboration across departments including executive leadership, engineering and business development.
• Fast-paced, dynamic environment that values innovation, initiative, and tangible results.

Pay Range $173,070 - $238,005 USD

What We Offer:

• Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
• Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
• Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
• Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
• Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint.

Equal Employment Opportunity Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. E-Verify: Right to Work Our company participates in E-Verify . E-Verify is a program that electronically confirms a candidate's eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records. No agencies, no solicitations, and no calls please.

Are you an experienced Grind Operator with strong centreless grinding capability in a precision manufacturing environment? Do you want to work on safety critical components where quality and consistency are essential? Are you looking for long term stability and development in a growing aerospace business? If so, this opportunity may be the right next step for you.

This business is a leading aerospace fastener manufacturer supporting highly demanding applications. With fully vertically integrated operations including forging, heat treatment, machining, centreless grinding, thread rolling, NDT and mechanical testing, the operation is built around quality, accountability and continuous improvement.

The purpose of this role is to produce high quality aerospace components using centreless grinding processes, ensuring all parts meet drawing and specification requirements while maintaining safe working practices.

As the Grind Operator your responsibilities will include

• Producing parts using centreless grinding methods that meet drawing and specification requirements
• Verifying machine settings prior to operation
• Following customer and internal work instructions accurately
• Performing basic machine maintenance in line with PM schedules
• Troubleshooting tooling or equipment issues and maintaining shop floor standards

As the Grind Operator you will bring

• Ability to read and interpret engineering drawings
• Strong shop maths skills and basic computer literacy
• Three to five years or more of centreless grinding experience
• Experience using inspection equipment including micrometers and calipers
• Background working with manual OM grinders, camout machines or CNC grinders

You will join a business with a positive and supportive culture where people are encouraged to develop and grow. Competitive pay is offered alongside clear long term career opportunity, making this an environment where commitment and skill are genuinely valued.

This role requires the ability to stand for extended periods and lift up to 30 lbs in line with EHS policies, with flexibility to work overtime when required.

All successful applicants will be contacted within two working days.

We are hiring a Senior Sales Specialist at Vulcan Metal Group.

This is not a commodity metals role.

We sell exotic alloys + precision machined components into aerospace, defense, medical, semiconductor, and space. About 60% of our business is machined parts, so you’re selling high-value solutions—not just quoting material.

If you’re used to competing on price, this won’t be a fit.

If you know how to:

• Open doors
• Sell into engineering-driven environments
• Navigate long sales cycles
• And close…

There’s real upside here.

What you get:

• Uncapped commission (margin-based)
• Draw during ramp
• High-margin product mix
• Ability to build and own your book

This is a performance role—top reps can earn $150K–$300K+.

Not for order takers. Not for coasters.

If you want to win bigger deals and get paid for it, message me.

Responsibilities:

• Operate 3 and 5 axis milling machines. Writing machine programs using MASTERCAM. Conventional machining skill. Ability to read engineering drawings and follow process and specifications. Strong communication skills.

Basic Qualifications:

• High School Diploma/GED and minimum 5 years of CNC programming/machining experience.

• Must have strong knowledge of Mastercam to program 3 and 5-axis parts.

• Prior Experience operating Haas CNC machines.

• Ability to obtain and maintain a DoD Secret Security Clearance and meet the approval process for individual SAR program access.

• Must be willing to work 1st or 2nd shift and overtime as needed.

Preferred Qualifications:

• 10 or more years of related CNC machining experience.

• Experience with Mazak CNC machines.

• Ability to operate EDM and Plunge/Sinker machines.

• Current Secret security clearance and ability to meet the approval process for individual SAR program access.

Job Title: Senior Facility Planning & Capital Asset Analyst

Pay: Competitive Market Rate

Job Type: long term consultant (W2 contract w/ benefits)

Location: Onsite - Long Beach, CA

The CSI Companies are seeking a Senior Facility Planning & Capital Asset Analyst to support long-term capital planning, facility space management, and infrastructure improvements for a large healthcare campus. This role will collaborate with hospital services, leadership teams, and planning groups to evaluate facility needs, analyze data, and develop strategic plans that guide capital improvements and operational efficiency over the next 10 years.

The ideal candidate will have strong data analysis, project planning, and reporting skills, along with experience supporting facility planning, capital asset management, or healthcare infrastructure projects.

Key Responsibilities

• Attend weekly Capital Asset Management (CAM) meetings and collaborate with hospital service working groups to support facility planning initiatives.
• Conduct research using internal databases and planning systems to analyze space utilization, patient projections, and facility capacity needs.
• Develop formal reports and analytical summaries assessing the current state of hospital space, infrastructure, and operational support.
• Translate facility and space requirements into multi-year project plans, outlining capital projects and improvements needed over a 10-year planning horizon.
• Review existing Master Facility Plans and identify areas requiring updates based on operational changes or infrastructure assessments.
• Provide timely responses to requests for information (RFIs), calls, and email inquiries related to facility planning and capital projects.
• Assist with space management surveys and site assessments to document the function, ownership, and use of spaces across the campus.
• Support the planning and coordination of space relocations and departmental moves associated with renovations, construction, or operational needs.
• Develop visualization materials, briefs, and presentations for leadership, stakeholders, and external audiences.
• Participate in planning sessions to scope future infrastructure projects and identify areas requiring specialized technical expertise.
• Ensure planning recommendations align with federal regulations, facility standards, and compliance requirements.
• Assist in developing architectural and engineering planning documentation for campus facilities, including utilities and infrastructure systems.
• Contribute to pre-SCIP design planning efforts, including project impact assessments, space gap analysis, and infrastructure evaluations.
• Support the development of movement mitigation strategies to minimize disruptions to medical center operations during construction or renovation projects.
• Assist with cost estimation and budget forecasting for planned capital projects based on pre-design investigations and planning results.
• Participate in Facility Master Planning coordination meetings, providing analysis and recommendations for future capital investments.
• Identify, evaluate, and recommend solutions for complex infrastructure and facility planning challenges affecting campus operations.
• Support planning for improvements including building renovations, interior upgrades, utility systems, water distribution, drainage systems, roads, and campus infrastructure.

Qualifications & Experience

• Bachelor’s degree required (Architecture, Engineering, Data Analytics, Healthcare Administration, Urban Planning, or related field preferred).
• 2+ years of experience in data analytics, facility planning, healthcare planning, or related analytical roles.
• 1+ year of project planning or project management experience supporting infrastructure or facility initiatives.
• Knowledge of data analysis tools and methodologies, including data mining, database management, statistical analysis, and reporting.
• Experience working with data tools such as SQL, R, SAS, or similar analytical platforms is preferred.
• Familiarity with healthcare facility operations and Patient-Centered Care culture is highly desirable.
• Experience supporting master planning or strategic planning efforts within healthcare or commercial environments.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) required.
• Exposure to AutoCAD, Revit, or Microsoft Project is a plus.

About CSI Companies

CSI Companies is a national workforce solutions firm that delivers strategic staffing and consulting services across technology, healthcare, financial services, and professional services industries. We partner with leading organizations, including global consulting firms, to connect top talent with impactful career opportunities.

Benefits Offered:

• Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity for a Lighting Design Project Coordinator.

• Pay range is $55,000 to $80,000 annually (based on skills/knowledge/experience)
• Location: onsite in Carson, CA

The Project Coordinator will collaborate closely with our design team, dealers, and representatives to intake new projects, conduct scope calls to establish project parameters, and work alongside account managers to facilitate invoices. They must possess the capability to read and understand construction sets to evaluate if all essential information for initiating the project has been received. Additionally, they will monitor project status, maintain project log and coordinate with multiple disciplines to acquire the necessary documentation.

Primary Job Responsibilities:

· Initial project intake and processing

· Effectively review documentation and assess missing information needed for design services

· Communicate with clients, designers and sales teams on additional information needed to complete projects in a timely manner

· Communicate with clients on project deadlines and give updates on progress

· Update and maintain team calendar and project coordination board

· Would conduct initial calls to clarify project scope, services required, product needs and client specific direction.

· Produce clear documentation that summarizes initial call information to communicate to design team for successful deliverables that satisfies clients requirements

· Collaborate with account managers to provide quotations

· Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality

· Work with assigned outside sales managers to track the status of projects in the pipeline and to maintain customer satisfaction with project deliverables and processes.

· Identify and assess customers’ needs to achieve satisfaction

· Self-motivated individual with ability to complete tasks in a timely manner

Primary Job Requirements:

· 3-5 years of project management or experience in related fields such as interior design, architecture, or lighting design.

· Demonstrated knowledge of design sets (plans, elevations, sections etc.)

· Successful history of written and verbal customer communication skills

· Demonstrated proficiency in administrative and documentation procedures

· Proficient with Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)

· Proficient with AutoCAD not required but would be a plus

· Must have the ability to manage multiple and shifting priorities in a fast-paced and constantly changing environment

· Must have a high degree of initiative and the ability to manage multiple tasks, work under pressure, and meet deadlines as required

Educational Requirements: High School Diploma. Bachelor’s degree in interior design, Architecture or Architectural Engineering

Program Proficiencies: Microsoft suite, Bluebeam Revu, AutoCAD (a plus), Outlook

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.

DMF Lighting is proud to be an Equal Opportunity Employer.

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact.

We are seeking a strategic and driven Senior Manager, Product Marketing to lead our go-to-market efforts for the next generation of luxury electric vehicles. This pivotal role bridges product innovation and customer storytellingbringing together market insight, technical knowledge, and customer experience to deliver impactful marketing strategies and product launches.

• Lead market and user research to define luxury EV buyer personas and decision-making journeys.
• Monitor industry and technology trends, including global EV policy developments, charging infrastructure evolution, and competitor moves in pricing and innovation

• Develop comprehensive, full-funnel marketing strategies across the product lifecyclefrom awareness and pre-order to delivery and ownership.
• Craft compelling value propositions and translate technical features into clear, customer-centric benefits.
• Partner with product, design, and regional teams to support international market entry strategies.

• Lead cross-functional go-to-market planning and execution, ensuring alignment across product, manufacturing, sales, and communications.
• Build sales enablement materials including competitive battle cards, product configurator guides, and training decks.
• Support launch event planning and coordination, from strategy to messaging alignment.

• Define and track key performance indicators (KPIs) such as brand awareness, lead-to-order conversion, and customer retention.
• Conduct A/B testing and marketing ROI analysis to refine messaging, channels, and investment strategies.
• Document learnings and develop repeatable GTM playbooks for future product launches.

• 10+ years of experience in product marketing within automotive, electric vehicles, luxury consumer goods, or tech hardware industries.
• Proven track record managing complex product launches under tight timelines in fast-paced environments.
• Strong command of customer segmentation, go-to-market strategy, and sales enablement.
• Analytical mindset with experience in ROI measurement and marketing optimization.
• Excellent verbal and written communication skills with a knack for storytelling and translating complexity into clarity.
• Bachelor's degree in Marketing, Business, Engineering, or a related field.

• Startup or hyper-growth company experience.
• Familiarity with international markets, especially North America and China.
• Passion for sustainability, design, and innovation in the mobility sector.

($145K - $175K DOE), plus benefits and incentive plans

• Healthcare + dental + vision benefits (Free for you/discounted for family)
• 401(k) options
• Casual dress code + relaxed work environment
• Culturally diverse, progressive atmosphere

Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Position: Operations Supervisor

Available Schedule: Saturday through Wednesday, 3:00 AM - 1:00 PM

Compensation: $70,304.00 annually

Job Description:

Forward Air is looking for a capable and dedicated individual to work as an Operations Supervisor. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The Operations Supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is plus.

Core Responsibilities & Duties:

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
• Assign job tasks to workers according to unloading and loading schedules
• Provide guidance to subordinates on goals and objectives on a weekly basis
• Maintain appropriate load plans
• Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
• Execute appropriate load plans and proper load balance to ensure safe vehicle operation
• Coordinate work assignments, monitor performance, and provide training on relevant job duties
• Maintain facility appearance, condition and security
• Perform facility inspections
• Assist in the loading and unloading of trailers
• Other duties as assigned

Qualifications:

• Must have management experience (5-7 years preferred), in a high-volume, fast distribution environment
• Bachelors degree or higher in Management, Logistics, or Industrial Engineering preferred
• Previous route planning experience
• Strong team player that thrives in a fast-paced environment
• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
• Prior air freight experience is required
• International/Import experience is a plus
• Must possess demonstrated leadership ability
• Knowledge of proper freight handling techniques
• Ability to communicate effectively with all levels of operations
• Must be flexible to work weekends and nights
• Forklift and general freight handling experience
• Knowledge of Department of Transportation (DOT) rules and regulations
• Experience with a contingent workforce during peak seasons
• Must be able to frequently lift and/or move up to fifty (50) pounds
• Must be able to occasionally lift and/or move up to ninety (90) pounds

Skills:

• Ideal candidate will possess a can do attitude with a will do work ethic
• Must have the ability to work in a fast paced environment
• Have strong time management skills and the ability to work well under pressure
• Ability to communicate effectively with all levels of operations
• Strong team player that thrives in a fast-paced environment
• General computer skills - Microsoft Office, Outlook, AS400
• Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.

#L1-Onsite

#L1-TK1

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated time-definite basis, delivering cargo at a specific time, but under less time-sensitive situations supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 \"Americas Most Trustworthy Companies\" publication

Key Responsibilities

• Develop, maintain, and update the project’s baseline schedule, ensuring alignment with contract milestones, DSA requirements, and field production realities.
• Coordinate with superintendents, subcontractors, and inspectors to track progress, identify delays, and implement recovery strategies.
• Monitor critical path activities and proactively communicate schedule impacts to internal and external stakeholders.
• Create, track, and manage all change events, change orders, and back charges with a high level of accuracy and documentation.
• Lead PCO (Potential Change Order) meetings, ensuring clear communication, timely pricing, and proper documentation for owner review.
• Prepare and issue formal notices to owners regarding time impacts, cost impacts, unforeseen conditions, or contractual obligations.
• Maintain the project’s schedule of values and ensure alignment with contract billing requirements.
• Prepare detailed and professional owner meeting minutes, capturing decisions, action items, and accountability.
• Serve as a primary point of contact for owners, architects, consultants, and DSA representatives, ensuring timely responses and transparent communication.
• Support DSA compliance efforts by coordinating with inspectors, managing required documentation, and ensuring adherence to approved plans and specifications.
• Organize and lead internal project team meetings, ensuring alignment between project management, field operations, and subcontractor partners.
• Review subcontractor scopes of work, identify gaps or overlaps, and ensure contractual clarity.
• Oversee subcontractor billing, verify progress, and ensure accurate and timely payment applications.
• Identify, track, and manage time and cost impact notices, ensuring timely submission and proper contractual handling.
• Support conflict resolution by applying strong project engineering principles and maintaining a solutions‑oriented mindset.
• Maintain rigorous project documentation to protect the company’s contractual and financial interests.

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Architecture, Business, or a related field (highly preferred).
• Minimum of 5 years of experience as a Project Manager in commercial construction, ideally with public works and/or DSA project experience.
• Proficiency with Procore and Microsoft 365; strong digital organization and documentation skills.
• Solid understanding of project engineering fundamentals, construction means and methods, and contract administration.
• Demonstrated ability to lead teams, manage conflict, and maintain strong relationships with owners, design teams, inspectors, and subcontractors.
• Excellent written and verbal communication skills, with the ability to produce clear, professional documentation.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint.

We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK’s customer experience vision.

RESPONSIBILITIES:

Customer Experience Leadership & Strategy

• Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives.
• Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth.
• Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions.
• Advance CALPAK’s DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication.
• Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more.

Team & Workflow Management

• Oversee the Assistant CX Manager, providing leadership, coaching, and development support.
• Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs.
• Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency.

Data, Reporting & Insights

• Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making.
• Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction.
• Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements.
• Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps.

CX Systems & Cross-Functional Execution

• Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities.
• Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared.
• Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey.
• Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs.

QUALIFICATIONS:

• 5+ years of experience in customer service environment.
• Gorgias, Zendesk or similar CRM experience required.
• Proficiency in Shopify or ecommerce platform experience preferred.
• Excellent written and verbal communication skills.
• Experience building, leading, and developing a team.
• Strong analytical skills and the ability to interpret and act on data insights.
• A proactive problem solver with strong troubleshooting and escalation judgment.
• Comfortable with ambiguity and able to take initiative in leading projects.
• Proven success working cross-functionally with all levels of the organization.
• Highly collaborative, driven, and passionate about elevating customer experience.
• Salary range: $80,000–$100,000 annually (annualized for a 6-month contract)