Inside Sales Representative

Join Us as a Sales Representative!

Hughey & Phillips is seeking a technically minded Sales Representative who enjoys working directly with customers to solve complex application challenges. In this role, you’ll serve as a key connection between our customers, engineering team, and manufacturing operations, helping clients identify the right solutions while supporting the growth of our product portfolio in the structure lighting industry.

This position is ideal for someone who enjoys both the technical and commercial sides of business. This person must understand customer requirements, translate them into product solutions, and guide projects from initial inquiry through order fulfillment.

Your Responsibilities:

As a Sales Representative, you will:

• Customer Engagement: Respond promptly to customer inquiries via phone and email, providing professional and knowledgeable support while maintaining a strong phone presence and delivering excellent customer service.
• Order Processing: Accurately enter and process customer orders, confirm lead times, verify payment terms, input order details into the Syteline system, and communicate order confirmations to customers.
• Quoting and Pricing: Work with customers to understand their current applications and product needs, including identifying alternative solutions when appropriate. Prepare detailed and accurate quotes using Excel while adhering to company pricing guidelines. Provide supporting documentation such as data sheets and technical information as required.
• Product Returns and Warranty Support: Manage RMA requests by reviewing product issue reports from Technical Support, researching order history for warranty eligibility, and preparing RMA documentation and supporting materials.
• Customer Relationship Management: Develop and maintain strong relationships with both domestic and international customers to support ongoing sales and service needs.
• Technical and Industry Knowledge: Maintain awareness of FAA guidelines, relevant industry standards, and product specifications in order to provide accurate information and support to customers.
• Sales Team Collaboration: Work closely with the sales team to support quoting, order updates, schedule changes, and customer communication to ensure a smooth sales process and high customer satisfaction.

Your Qualifications:

To excel in this role, you need:

• US Citizenship is a requirement for this job due to regulatory requirements.
• Previous experience in inside sales or customer service, ideally in technical, industrial, or engineered products.
• Experience preparing quotes, managing orders, and supporting customer projects.
• Strong communication skills, both written and verbal. Good phone presence.
• Ability to work in a fast-paced, collaborative environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Willingness to travel up to one week per month, including occasional international travel.
• Ability to work onsite in Urbana, Ohio.
• Familiarity with FAA guidelines is helpful.

Why You Should Join Us:

At Hughey & Phillips, you’ll join a collaborative team that values expertise, innovation, and customer success. Our employees enjoy working alongside knowledgeable colleagues, tackling interesting technical challenges, and helping customers solve critical infrastructure problems. As part of our team, you’ll have the opportunity to make a meaningful impact while contributing to a trusted brand in the structure lighting industry.

Apply Now!

If you're a technically curious salesperson who enjoys solving customer problems and building lasting relationships, we'd love to hear from you. Apply to this post now!