Engineering Structures Impact Factor Jobs in Massachusetts

Atlas is a nationwide leader in civil engineering, materials testing and geotechnical consulting services for environmental, industrial and infrastructure construction projects. Headquartered in Denver, CO, Atlas currently has over 3,500 employees with offices throughout the US, including Alaska & Hawaii. It’s no accident that Atlas creates a better experience for infrastructure and environmental projects. It’s how we are built – with the best people in the industry, with the reach and expertise to help at any and every step of the project, and with a heart-led approach that puts quality and safety at the center of everything we do. We’re just built to be better. We are a great company.

We are seeking an Environmental Project Manager to join our Woburn, MA or Manchester, NH teams! Come join us!

Job responsibilities include but are not limited to:

• Managing and prepare all phases and associated Massachusetts Contingency Plan milestone documents as well as NH Contaminated Site Management and/or Maine Petroleum and Hazardous Waste Cleanup regulations.
• Designing and overseeing site assessments.
• Mentoring junior staff.
• Procuring and managing subcontractors.
• Strong time and task-management skills
• Supporting other Atlas services lines commensurate with skills: Building Sciences, Regulatory Compliance, SPCC Plan preparation, NPDES Services, and/or Industrial Hygiene
• Supporting business development and proposal efforts.
• Technical support for Atlas 24/7 Emergency Response efforts

Minimum requirements:

• Bachelor of Science degree in Geology, Environmental science, Engineering or similar field of study
• 5-10+ years of professional experience
• Thorough knowledge of Massachusetts Contingency Plan
• Strong technical writing skills. Must be able to prepare reports independently and with limited direction.
• Strong project management skills
• Valid driver's license

Technical requirements:

• Knowledge and understanding of the Massachusetts Contingency Plan, developing compliance programs and preparing milestone reports.
• Developing and implementing subsurface and groundwater site assessment program
• Current OSHA HAZWOPER Certification
• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.)
• Proficient with PDF software
• Knowledge of Teams/OneDrive/SharePoint
• Fill Environmental Professional role for ASTM Phase I Environmental Site Assessment reports

Other miscellaneous qualities:

• Tracking to obtain Licensed Site Professional License's
• Ability to travel within New England up to 20% of the time
• Participate in Emergency Response technical support program, including periodic evening and weekend response support
• Ability to travel within New England up to 20% of the time
• Risk Assessment, Site Assessment, Fate and Transport, and/or remediation design expertise a plus.
• Strong understanding of environmental field practices; environmental media sampling, soil and groundwater investigation, remediation oversight.

Compensation:

$80,000 - $105,000 per year.

The expected salary range for the position is displayed in accordance with the state’s law. Final agreed upon compensation is based upon individual qualifications and experience.

Benefits:

Atlas offers a comprehensive benefit program to meet the diverse needs of our employees. Depending on your employment status, Atlas benefits include health, dental, vision, life, AD&D, voluntary life / AD&D, disability benefits, leaves of absence, 401k, paid time off, paid holidays, employee assistance program, educational assistance program.

Who We Are:

We strive to be the most sought-after infrastructure and environmental solutions company, known for our unique, values-driven approach and brought to life by the industry’s most exceptional people.

Atlas provides professional testing, inspection, engineering, environmental and consulting services from more than 100 locations nationwide. We deliver solutions to both public and private sector clients in the transportation, commercial, water, government, education and industrial markets.

With a legacy of providing consistent quality and results, Atlas creates a better experience at every stage of an infrastructure project. We connect the best experts in the industry to deliver value from concept to completion and beyond. This means doing everything our clients expect and then raising the expectations in a way that only our people can.

Our Values:

Life: We enhance quality of life. We value people and safety above all else.

Heart: As our hallmarks, we act with compassion, empathy and respect.

Trust: We work together as partners, doing what we say with full accountability.

Mastery: Always striving for the highest quality, we ensure greatness inspires all our work.

Atlas EEOC Statement

Atlas is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atlas makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy

If you are looking for an opportunity to break away from your silo to grow your career while working on high profile Mission Critical Data Centers, we are looking for you.

Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.

We offer growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as an Assistant Project Manager at our Boston, MA office. (Hybrid schedule - three minute walk from South Station in the Seaport District)

As an Assistant Project Manager, you will be partnering with Project Managers and Engineers on large scale mission critical data center projects. Expand your skillset by shadowing Project Managers while gaining knowledge across multiple disciplines and project oversight.

Responsibilities:

• Support Project Managers, Engineers, Subcontractors, and field personnel
• Contract, Scope and Quality management
• Coordinate deliverables and design reviews
• Assisting with assembly of project documents, drawings, and coordinating distribution
• Maintaining files and documentation control for both internal network and client folders.
• Meet schedules and budgets on projects.

Requirements:

• 2+ years of related background
• Bachelor’s degree or advanced degree in Project Management, Engineering, Technical field or equivalent experience
• Client facing communication skills
• Detail-oriented with ability to prioritize and complete deadline-driven tasks efficiently.
• Analytical thinker with initiative to learn and adaptive to various client expectations.

Flexible & Hybrid Culture

Compensation range is $80,000 to $100,000 plus benefits commensurate with years of experience, professional licensure and education

At Vanderweil Engineers, we believe our best work is done when flexibility is offered. We know that work/life synergy is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way.

Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.

We are an equal opportunity employer committed to diversity in the workplace.

If you would like to connect with us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit us at ://

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is a leading provider of managed security and networking platforms. The NetOps team supports a wide range of technologies and services including Fortinet SD-WAN, Palo Alto, Cisco, and Juniper. Within this team, the Application Automation practice focuses on improving operational efficiency and scalability through scripting, automation, and tool development. This position plays a key role in supporting large enterprise environments by developing automation frameworks, streamlining complex deployments, and reducing manual intervention in day-to-day operations. Responsibilities include solution design, automation development, support for new product rollouts, Tier 3 escalations, and collaboration with engineering teams to build repeatable, efficient processes.

Duties and Responsibilities:

• 
  
• Design, develop, and maintain automation scripts and tools to support network deployments, configuration management, and troubleshooting.
  
• Collaborate with engineering and operations teams to identify repetitive tasks and build automated solutions to reduce manual workload.
  
• Support new technology rollouts by creating scalable deployment frameworks and configuration templates.
  
• Respond to Tier 3 technical escalations, particularly those involving process inefficiencies, integration challenges, or repeat issues solvable via automation.
  
• Research and test emerging network automation technologies to improve toolsets and practices.
  
• Document automation procedures, scripts, and best practices for operational consistency and knowledge sharing.
  
• Ensure all automated solutions align with security and compliance standards.
  
• Participate in audits and reviews to ensure reliability and maintainability of automation systems.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, Network Engineering, or a related field.
  
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
  
• Strong understanding of APIs, network configuration models (e.g., NETCONF, RESTCONF), and configuration automation tools (e.g., Ansible, Terraform).
  
• Experience supporting enterprise-grade networks, preferably in a service provider or managed services environment.
  
• Demonstrated ability to troubleshoot complex network issues and implement automated solutions.
  
• Excellent communication and documentation skills
  

Job Title: Senior Project Manager, R&D

Location: Newton, MA (Hybrid - Onsite 3 days per week (Monday, Tuesday and Thursday)

Pay rate: $75/hr.W2

Duration: 12 Months

Shift timings: 8:00–5:00 or 9:00–6:00

Experience Requirements

• 4–8 years of relevant experience
• Should come from a regulated industry
• Preference for medical device
• Role is not a software development PM; more aligned with systems/testing.

Required & Preferred Technical Skills

Required

• Microsoft Excel
• Microsoft Project
• Microsoft Office Suite (Outlook, Word)

Preferred

• Azure DevOps
• SAP (helpful but not required for this specific role)

Soft Skills & Leadership Attributes

• Strong leadership abilities in complex technical environments
• Ability to turn ambiguous information into actionable tasks
• Strong judgment and decision making
• Skilled in facilitation and mediation
• Able to guide a team toward decisions without dominating discussion
• Clear communication skills
• Ability to lead cross functional teams

Education Requirements

• Bachelor’s degree required (Engineering, Technical discipline, or related Science)
• Master’s degree acceptable; not considered overqualified
• Experience expectations may vary depending on degree level. For example, a bachelor's degree candidate will need more experience (closer to 8 years) than a master’s degree candidate (closer to 4 years)

Position Description:

• Consults with customers on technical solutions, together with Sales Manager or Key Account Manager.
• Clarifies customers´ targets and requirements, and/or specification in request for proposal (RFP).
• Prepares participation in tender and leads negotiation with customers. Coordinates overall planning of the project and decides on allocation of resources.
• Clarifies specification and continuously liaise with accountable Project Manager Internal.
• Monitors milestone and adherence to budgets, and initiates actions to minimize non-conformance cost.
• May coordinate agreed commissioning measures onsite, together with Site Engineering Management.
• Adheres to PM standards and Business Conduct Guidelines (e.g., Tax regulations, Export Control, EHS).

Key Responsibilities:

• "Project Manager" Local / Regional Business Projects (small):Facilitates the execution of project/program solution plan for complex projects or programs.
• Responsible for delivery of complex project/program plans.
• Supports the project/program management role (definition of schedule, budget, risk, change, opportunity and resource allocation management) for complex projects or programs.
• Acts as a functional or business process resource on projects or programs. Facilitates execution of continuous improvement plan.
• May perform active role in maintaining client relationships and sales opportunities.
• Experience: 4-8 years. Knowledge: Certified as Project Manager, Manages (at least) medium projects and is expected to further run plans of same/higher complexity (or equal knowledge).

At a Glance

Company: Karl Storz
Location: Franklin, MA (On-site)
Job Type: Full-Time
Pay Range: $97,900 – $127,400 per year (DOE)
Shift: Day Shift | Monday – Friday
Overtime: As Needed
Experience Level: Senior (5+ years machining/manufacturing experience)
Education: Bachelor’s Degree Required (Mechanical or Industrial Engineering)
Industry: Medical Device Manufacturing
Apply: Directly through hireCNC

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Why This Role Exists

This role exists to support ongoing product innovation, process optimization, and production scalability within a high-precision medical manufacturing environment.

At Karl Storz, this Process Engineer plays a key role in developing, improving, and sustaining CNC machining processes used to produce complex surgical components — ensuring efficiency, quality, regulatory compliance, and long-term manufacturability.

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The Work You’ll Be Doing

In this role, you will:

• 
  
• Develop machining processes and operation sheets from engineering data
  
• Implement new manufacturing methods, tooling, and equipment improvements
  
• Optimize processes for quality, efficiency, and cost reduction
  
• Design assembly tooling, jigs, fixtures, and production aids
  
• Lead cross-functional projects from concept through implementation
  
• Analyze manufacturing data and drive corrective actions with Quality teams
  
• Evaluate outside processes and vendors for performance and reliability
  
• Support capacity planning and equipment selection decisions
  
• Create clear documentation to support production and compliance
  
• Train personnel and provide daily technical support to production teams
  
• Ensure compliance with FDA, ISO 13485, ISO 9001, and GMP standards
  

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Machines, Controls & Manufacturing Environment

You’ll support machining operations involving:

Equipment: Multi-axis CNC mills, lathes, and precision machining systems
Inspection Tools: CMM, profilometers, vision systems, precision metrology equipment
Process Tools: SPC methods, Lean manufacturing techniques
ERP Systems: SAP, Oracle, or similar

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Materials You’ll Work With

• 
  
• Stainless Steel
  
• Nitinol
  
• Nickel Alloys
  
• Other medical-grade materials
  

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What We’re Looking ForRequired:

• 
  
• Bachelor’s degree in Mechanical or Industrial Engineering
  
• 5+ years of manufacturing or machining-related experience
  
• Strong knowledge of CNC machining processes and equipment
  
• Proficiency with GD&T and precision metrology
  
• Experience developing and improving manufacturing processes
  
• Strong documentation and project management skills
  
• Ability to manage multiple priorities in a regulated environment
  
• Excellent communication and cross-functional collaboration skills
  

Preferred:

• 
  
• Medical device manufacturing experience
  
• Lean Manufacturing or Six Sigma certification
  
• Fixture and tooling design experience
  
• GMP / FDA-regulated environment experience
  
• ERP experience (SAP or Oracle)
  

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Why Engineers Like Working Here

Professionals choose Karl Storz because:

• 
  
• Clean, modern, climate-controlled manufacturing facility
  
• Meaningful work supporting life-saving medical technologies
  
• Strong collaboration between engineering, production, and quality
  
• Stable workload with long-term growth opportunities
  
• Competitive salary and comprehensive benefits
  
• Tuition reimbursement (up to $5,250/year)
  
• 401(k) with 60% match on first 6%
  
• 3 weeks vacation + 11 paid holidays
  
• Up to 8 weeks fully paid parental leave
  

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Pay, Benefits & Schedule

Pay Range: $97,900 – $127,400 per year (based on experience)

Benefits Include:

• 
  
• Medical, dental, vision
  
• 401(k) with company match
  
• PTO + paid holidays
  
• Tuition reimbursement
  
• Parental leave
  
• Life, STD/LTD insurance
  
• Flexible Spending Accounts
  
• Wellness and fitness reimbursement
  
• Pet insurance options
  

Schedule:
Day Shift | Monday – Friday

Overtime: As needed

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Apply

Interested candidates can apply directly through hireCNC.

Apply Now or Save This Job to come back later.

This isn't a traditional AppSec role. It sits right at the intersection of AI-driven development, SaaS security, and financial-grade risk management—and they need someone who can help shape how security evolves alongside modern engineering.

Why this role stands out:

• Ownership of AppSec across 20+ SaaS applications in a highly regulated financial environment
• Direct involvement in securing AI-assisted development (Copilot, Cursor, Codex)
• Hands-on with AI-powered pentesting tools + modern SAST/DAST pipelines
• Opportunity to define secure AI coding guardrails (this is a big focus area for them)
• High collaboration with engineering, risk, and compliance—this is a true partner role, not a silo

What they're looking for:

• Strong background in application security + secure SDLC (SAST, DAST, SCA)
• Experience with code review (Python, C#, Java, or JavaScript)
• Exposure to AI-driven development environments and their security implications
• Ability to balance technical risk with business impact (this is key in their environment)
• Bonus if you've worked with SSPM tools or SaaS security at scale

• Location: Boston (4 days onsite)

Sr. Project Manager

Location: Boston, MA (candidates must already reside in Massachusetts, preferably in the Boston area)

Schedule: 100% onsite at the main office or hospital project sites

Travel:

40–60% travel within approximately one hour of the main office to various hospital project sites. Mileage reimbursement provided.

Compensation

• $128K–$155K base salary
• Discretionary annual bonus
• $452/month vehicle allowance
• $80/month phone allowance

Overview

Large hospital construction project within the Boston metro area, consisting of multiple project sites.

Required Experience

• 8+ years of project management experience with a mechanical subcontractor
• Experience managing hospital construction projects valued at $5M+ (other commercial project types will not be considered)
• Strong experience managing subcontractors, vendors, budgets, and client relationships

Education

Bachelor’s degree in Construction Management, Engineering, Architecture, or related field.

Equivalent HVAC or plumbing field experience may be considered.

Preferred Certifications

• PMP (Project Management Professional) – PMI
• Procore Certified
• OSHA 30, CPR, and First Aid (preferred)

Key Responsibilities

• Oversee all aspects of project delivery including financial management, subcontractors, vendors, and client relationships
• Maintain job site safety through safety planning, JHA approvals, toolbox talks, and site walks
• Manage project budgets and contract delivery types (GMP, Lump Sum, or Concession Agreement)
• Ensure contract compliance including insurance, reporting, scheduling, and energy savings requirements
• Oversee Procore project setup, including change management and document control
• Negotiate and execute vendor purchase orders and subcontracts
• Lead project handoff meetings and ensure alignment on project goals and client expectations
• Oversee site utilization planning with emphasis on safety, cleanliness, and access control
• Establish and manage the project baseline schedule and milestone tracking
• Lead monthly project reporting, cost reviews, and risk mitigation planning
• Ensure execution of the project quality assurance plan
• Manage change processes including RFIs, drawing revisions, and client directives
• Lead project meetings and distribute agendas and minutes
• Build and maintain relationships with subcontractors, vendors, and clients
• Manage and mentor Project Managers

Qualifications

• 8+ years of relevant experience
• Ability to manage multiple priorities and resolve project challenges effectively
• Proficiency with Microsoft Office and Procore

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match (100% of the first 3%, 50% of the next 2%)
• 120 hours PTO and 9 paid holidays
• Mileage reimbursement and monthly vehicle allowance.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Job Description

We are seeking a highly skilled and experienced Lead AI Engineer to join our dynamic team. The ideal candidate will excel at identifying and articulating complex business problems, and will develop innovative, scalable, and robust AI/ML solutions to address these challenges. Responsibilities will include designing, building, and deploying enterprise-grade AI systems, specifically focused on:

• 
  
• Agentic AI solutions to automate operational processes (e.g., interpreting trouble tickets, performing basic troubleshooting, interacting with online portals, data entry).
  
• Retrieval-Augmented Generation (RAG) and ColBERTv2 pipelines for parsing, indexing, and querying enterprise documents to facilitate answers related to process guidelines, product knowledge, and training materials.
  
• Function calling solutions leveraging Large Language Models (LLMs) to automate and perform precise actions in enterprise workflows.
  
• Developing and applying reinforcement learning strategies to optimize and automate decision-making processes within enterprise operations.
  

This role requires hands-on expertise with model fine-tuning, training pipelines, post-training optimization techniques (e.g., model distillation), classification models, and integrating AI systems within complex enterprise environments.

Duties and Responsibilities

• 
  
• Develop and implement AI solutions leveraging fine-tuned Large Language Models (e.g., OpenAI models, LLaMA, Mistral).
  
• Design, develop, and optimize Retrieval-Augmented Generation (RAG) pipelines using advanced vector databases (e.g., FAISS, Pinecone, Milvus).
  
• Build and enhance agentic AI systems utilizing frameworks like LangChain, AutoGPT, or similar automation frameworks.
  
• Deploy scalable ColBERTv2 architectures for semantic retrieval and classification.
  
• Create robust pre-processing and post-processing pipelines to enhance model performance, accuracy, and interpretability.
  
• Collaborate closely with cross-functional teams, including product managers, business stakeholders, data scientists, and software engineers.
  
• Implement best practices in model distillation, quantization, and optimization for deployment in production environments.
  
• Ensure compliance with enterprise-grade security, privacy standards, and data governance practices.
  
• Provide leadership and mentorship to team members, supporting their technical development and career growth through coaching, training, and performance feedback.
  
• Drive timely and successful completion of AI/ML projects by setting clear milestones, tracking progress, removing blockers, and aligning resources
  

Required Qualifications

• 
  
• Bachelor's degree in Computer Science, Data Science, Machine Learning, AI, or related fields; advanced degree strongly preferred.
  
• 5+ years of proven experience developing and deploying production-grade AI/ML systems.
  
• Strong programming skills in Python, familiarity with libraries/frameworks such as PyTorch, TensorFlow, Hugging Face, and LangChain.
  
• Demonstrated expertise with LLM fine-tuning (e.g., LoRA, PEFT), distillation, and model optimization.
  
• Practical experience implementing RAG pipelines with embedding technologies and vector stores (e.g., FAISS, Pinecone).
  
• Proven track record building agentic AI systems capable of interacting with multiple enterprise applications and platforms.
  
• Solid understanding of NLP techniques, Transformer architectures, semantic search, and document retrieval technologies (e.g., ColBERT).
  
• Hands-on experience with reinforcement learning techniques, including designing, training, and deploying reinforcement learning models.
  

Preferred Qualifications:

• 
  
• Master's or Ph.D. in Computer Science, Machine Learning, Artificial Intelligence, or related field.
  
• Familiarity with cloud-based AI services (e.g., AWS SageMaker, Azure ML, Google Vertex AI).
  
• Experience with containerization (Docker, Kubernetes) and deployment pipelines (CI/CD).
  
• Knowledge of advanced AI frameworks and model inference engines such as Triton Inference Server, TensorRT, and ONNX.
  
• Familiarity with model monitoring, observability tools, and techniques to ensure long-term reliability and performance.
  
• Strong communication and interpersonal skills with the ability to clearly articulate complex technical solutions to non-technical stakeholders.
  
• Experience in regulated industries or environments requiring strict compliance and data governance standards.
  

Field Service Technical Support Engineer - Level 2 - Full-time Job in Massachusetts

2 Openings

Must be local to the Boston area.

NO C2C - Must be able to work without sponsorship

Key Responsibilities:

*Ensure that ticket queues are managed effectively and provide technical support to clients.

*Drive service improvements and provide best practice incident management of issues impacting our customer base through to resolution, including escalation within the business & communication to clients.

*Contributes towards the driving of processes and procedures.

*To analyze the existing hardware, software, and network capabilities and consult with management and other relevant departments.

*Supports external and internal clients by investigating complex issues, configuration, compliance, and functionality issues that have been escalated from external and internal clients

*Documents research, client communication, and issue resolution in technical support tools

*Support operations troubleshooting PC, peripheral, and network issues.

*Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.

*Creating and maintaining user self-help documentation, technical documentation and procedural documentation.

*Excellent customer service, written and oral skills.

*Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.

*Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis.

Knowledge:

*Good knowledge of, and adherence to, company internal systems and processes

*Knowledge of Windows Desktop applications; various operating systems such as

*Windows 7 and 8; Windows 10 and 11 as well as Server 2008 R2 and Server 2012R2 are a plus.

*Knowledge of software applications and basic hardware for the PC.

*Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory, Azure and InTune MDM.

*Knowledge of Anti-Virus applications.

*Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, VPN tools and common productivity applications.

*Knowledge of wireless networking components and terminology; Familiarity with

*Hands-on experience in ticket management using ITSM tools.

*Knowledge of remote desktop support systems like ConnectWise, TeamViewer, Bomgar, quick assist etc.

Our client, a fast-paced leader in product development, is seeking a Manufacturing/Process Engineer to join their very busy team. The Manufacturing/Process Engineer will support the transition of products from engineering to manufacturing and will be responsible for bringing new products from Design Verification build to Pilot Production. Additionally, the Manufacturing/Process Engineer will support the design, installation, and operation of production processes, including sheet metal fabrication, foaming of refrigeration enclosures, heat pipe assembly, electro-mechanical assembly, and performance testing. They will also collaborate with engineers in Design for Manufacturability to transition new products from Design Verification builds into Manufacturing Validation builds and Mass Production, as well as work in a multidisciplinary production and development team.

To be successful in this role, candidates will utilize SolidWorks to produce deliverables, including production assembly procedures, and will also provide technical training to the production staff for all new product introductions to enhance product quality and maximize production efficiency. In this very important role, candidates must be experienced engineers who can work independently and communicate clearly with managers, co-workers, and clients. Candidates with an Engineering degree in Mechanical, Manufacturing, or Industrial Engineering, and at least 10 years of manufacturing engineering experience, will be considered. Please apply if you meet these qualifications and are local to the Greater Boston area.

Additional Responsibilities and Qualifications

• Troubleshoot and resolve production line failures and technical issues.
• Design and implement functional fixtures and gauges to increase efficiency, improve quality, and minimize defects.
• Support the installation, programming, and maintenance of production equipment and materials.
• Lead continuous improvement initiatives for production line defects and field failures.
• Support the implementation of an ERP system and process ERP data to reinforce a lean manufacturing environment.
• Analyze production times, shop layout, and costs to provide reports for operational decisions.
• Collaborate with engineers to improve control processes for existing products and implement new control processes for new product introductions.
• Experience with refrigeration systems and foaming tools is preferred.
• Experience with various fabrication processes such as vacuum forming, injection molding, sheet metal forming, and rapid prototyping methods
• Working knowledge of Lean Manufacturing and Six Sigma principles is preferred.
• Ability to generate robust mechanical drawings, assembly procedures, and written reports. 3D CAD experience is a must. SolidWorks proficiency required.
• High level of personal commitment to quality, with demonstrated thoroughness and attention to detail in all phases of a process or project.
• Excellent communication and interpersonal skills, highlighted by a flexible and collaborative working style.
• Due to the nature of the work, citizenship or legal residents only will be considered.