Information Technology Help Desk Support

IT Support - On Site (Mandarin fluent)

Fontana, CA | 12-month contracts, renewable

Job Responsibilities and Objectives

1. Network Infrastructure: Responsible for the construction, maintenance, and optimization of the business network within the company. Ensure network stability and security, and proactively implement risk prevention and emergency response measures.
2. Deployment & Maintenance: Manage the implementation and deployment of network equipment and projects to ensure smooth business operations. Oversee the operation and maintenance (O&M) of daily office and production equipment (e.g., PC terminals, printers, PDAs) to guarantee high efficiency and stability.
3. Operational Support: Collaborate with business departments for on-site O&M support and manage network assets. Must be available for occasional short-term business travel to support local project implementation as needed.
4. Service Mindset: Demonstrate a customer-centric service attitude and strong sense of responsibility. Possess excellent learning ability, problem-solving skills, and a spirit of communication and collaboration.

Job Requirements

Educational Background:

• Majors in Computer Science, Communication Engineering, Network Engineering, or related fields are preferred.

Work Experience:

• 3–5 years of experience in network O&M.
• Proven track record in implementing and maintaining medium-to-large scale networks (200+ terminals).
• Experience in server room and network planning, implementation, and O&M management.

Core Competencies:

• Technical Skills: Ability to independently install, debug, and maintain equipment from major vendors such as Huawei, Ruijie, Cisco, Fortinet, and Extreme. Proficient in Windows, Linux, and macOS.
• Language Skills: Mandarin and English preferred.

Personal Attributes:

• Teamwork: Excellent communication skills to coordinate effectively with business departments and advance project progress.
• Problem-Solving: Ability to analyze and resolve complex issues independently with effective solutions.
• Responsibility: High sense of accountability and the ability to work under pressure.
• Customer Focus: Strong awareness of business needs and a proactive approach to identifying and solving problems

Additional Information

• Contract: 12-months, renewable

Apply now to be considered

To apply: Please submit your CV in English. Only shortlisted candidates will be contacted.