Engineering Structures Impact Factor Jobs in Eldridge, CA

Job Responsibilities:

• Take full ownership of project delivery from concept through construction, ensuring alignment with Flint’s constructability and BIM standards, client expectations, and financial goals.
• Lead multidisciplinary teams in the coordination of architectural, engineering, and construction processes; provide strategic guidance across all phases of design-build execution.
• Oversee and manage detailed project schedules, deliverables, and budgets; ensure key milestones are met and proactively identify and resolve risks or roadblocks.
• Facilitate and lead high-level project meetings, including design charrettes, owner presentations, technical coordination sessions, and internal strategy meetings; set clear agendas, drive outcomes, and ensure accountability.
• Oversee engagement with school districts, local jurisdictions, city planning departments, and permitting agencies to streamline submittals, revisions, and approvals.
• Provide executive-level oversight of design documentation including contracts, narratives, scopes of work, and change documentation to ensure clarity, alignment, and quality.
• Drive proposal development, fee structuring, and project scoping in close coordination with other architects, estimating, preconstruction, and executive teams.
• Direct and manage BIM execution strategies in collaboration with VDC staff; ensure accurate modeling, clash detection, and seamless transition to construction documentation.
• Ensure all project documentation meets both regulatory and constructability standards; provide quality control oversight and technical reviews as needed.
• Resolve design and construction coordination challenges swiftly and decisively; escalate issues only when necessary and act as the primary point of accountability.
• Provide high-level mentorship and leadership to project architects, designers, and support staff; foster a proactive, solutions-driven culture focused on excellence, growth, and results.

Job Requirements, Qualifications, Characteristics:

• Bachelor’s degree in Architecture.
• Licensed Architect
• 10+ years of architectural project management experience with a strong understanding of design development, construction documentation, drawings and specifications, and coordination in a fast-paced, collaborative environment.
• High proficiency in Revit is required; experience with Bluebeam, Microsoft Excel, and other design and construction-related platforms is strongly preferred.
• Familiar with Adobe Creative suite, Lumion, Enscape, Autodesk construction cloud. Modeling/drafting software such as Sketchup and AutoCAD.
• Proficient is 3D modeling & coordination tools such as ACC and Revizto.
• Having education/ DSA and public project coordination is a must.
• Strong project coordination and communication skills, with proven success managing interdisciplinary teams and fostering collaboration between design, preconstruction, and field teams.
• Commitment to high standards of professionalism, equity, and teamwork; experience engaging with diverse communities is valued. Demonstrated ability to produce accurate and detailed technical drawings and construction documents.
• Must be proactive, self-motivated, and comfortable stepping into hands-on design tasks when needed to support team success.

Sequoia Living – San Francisco High-Rise Community

Sequoia Living is seeking an experienced, mission-driven Director of Environmental Services to lead operations in our high-rise community. This is a highly visible leadership role responsible for creating a safe, clean, efficient, and beautifully maintained environment for the residents who call our community home.

If you are a hands-on, solutions oriented facilities professional who thrives in a dynamic environment and you are passionate about leading teams, elevating service standards, and improving the daily lived experience of residents this is a unique opportunity to make a meaningful impact.

Experience in a CCRC, senior living, healthcare, assisted living, or hospital setting is required.

Why This Role Matters

As the Director of Environmental Services, you are the operational backbone of the community. You ensure residents live in a well-maintained, safe, and welcoming environment while leading a diverse and dedicated team across plant operations, maintenance, housekeeping, laundry, landscaping, safety, and construction oversight. Your work directly impacts resident experience, staff satisfaction, regulatory compliance, and long-term asset preservation.

What You’ll Do (Key Responsibilities)

Leadership & Department Oversight

• Lead all Environmental Services functions, including plant operations, maintenance, housekeeping, laundry, landscaping, and safety programs.
• Recruit, hire, mentor, and develop supervisors and frontline staff; foster a culture aligned with Sequoia Living’s Mission, Vision, Values, and Commitment to Inclusion.
• Manage administrative operations, staff schedules, training, coaching, and performance review processes.

Facility Operations & Maintenance

• Oversee the community’s preventative and corrective maintenance programs, ensuring compliance with all Federal, State, and local regulations (EPA, ADA, OSHA/OSHPD, Titles 8, 19, 22 & 24).
• Review maintenance projects, repairs, and inventory needs; recommend improvement plans to community leadership and the Director of Design & Construction.
• Ensure the community’s safety programs (Fire, Disaster, Emergency Response, Hazardous Materials Plans) are up-to-date and fully implemented.
• Train staff in safe work practices, including asbestos and industrial chemical handling.

Construction, Capital Projects & Renovations

• Manage capital project planning and execution, including apartment renovations, building upgrades, and major infrastructure improvements.
• Maintain computerized capital budget tools, plan expenditures, and ensure timely project completion.
• Solicit and evaluate contractor bids; manage vendor relationships, permits, and certificates of insurance.

Budgeting & Resource Management

• Prepare and manage operating and capital budgets; track expenses and ensure cost control.
• Oversee energy conservation and utility monitoring to optimize efficiency.

Resident & Community Engagement

• Serve as a responsive partner to residents and committees on maintenance needs and special projects.
• Communicate professionally and collaboratively with department heads, staff, vendors, regulatory bodies, and Sequoia Living leadership.

Risk, Safety & Compliance

• Act as the community’s Safety Coordinator: oversee workplace safety programs, ensure incident reporting, support workers’ compensation processes, and lead safety initiatives.
• Identify and report resident concerns related to physical, mental, or emotional well-being.
• Participate in on-call rotation and support emergency response as needed.

What You Bring (Qualifications)

Experience

• 6+ years of hands-on experience in environmental services, facilities management, plant operations, or maintenance preferably in healthcare, senior living, or a residential community.
• 3+ years of supervisory or management experience leading diverse teams.
• Prior experience with building systems (HVAC, boilers, refrigeration, electrical/mechanical systems, automation, and life/safety equipment).
• CCRC or healthcare environment experience strongly preferred.

Education

• High school diploma required; 2+ years of college or trade school coursework in engineering, facilities management, or environmental services preferred.
• Bachelor’s degree in Engineering, Facilities Management, or related field strongly preferred.

Key Knowledge & Skills

• Regulatory & Compliance: Deep understanding of building codes, construction regulations, OSHA/OSHPD, Titles 8, 19, 22 & 24, ADA, and environmental compliance.
• Technical Proficiency: Ability to read blueprints, technical manuals, and schematics; strong understanding of HVAC, plumbing, electrical, carpentry, and mechanical systems.
• Safety & Risk Management: Expertise in workplace safety, hazardous materials handling, emergency response, and risk mitigation.
• Operational Excellence: Skilled in housekeeping, maintenance, landscaping, sanitation, and environmental cleaning standards.
• Project Management: Strong planning, scheduling, and vendor management experience.
• Technology Skills: Proficient with Microsoft Office and capable of learning maintenance, inventory, and HR systems.
• Communication & Leadership: Collaborative, calm under pressure, resident-centered, and able to lead with empathy and professionalism.

Why Work at Sequoia Living?

• A mission-driven organization devoted to enriching the lives of older adults.
• An opportunity to lead a critical operations team in an established and respected nonprofit community.
• A collaborative culture where your expertise directly shapes resident safety, comfort, and quality of life.
• A role with variety, challenge, and the ability to influence long-term building health and operational excellence.

Ready to Make an Impact?

If you are a proactive leader who finds purpose in maintaining exceptional environments, developing strong teams, and ensuring operational excellence we encourage you to apply. Join a community that values integrity, compassion, and innovation.

Company:

We are a leading heavy civil construction company, delivering complex infrastructure projects that strengthen and connect communities. With decades of experience across bridges, highways, tunnels, rail, transit, and water/wastewater systems, that are known for its technical expertise, safety-first culture, and collaborative approach with public and private partners. The company combines innovative construction methods with a strong commitment to quality, integrity, and community impact, making it a trusted partner on some of the region’s most critical infrastructure initiatives.

Position Overview:

We are seeking an experienced Cost Manager to support one of the most iconic and technically complex infrastructure projects in the United States. Based in Sausalito, the Cost Manager will be responsible for overseeing cost control, forecasting, budgeting, and financial reporting throughout the project lifecycle, ensuring financial performance aligns with contractual and organizational objectives.

Key Responsibilities:

• Develop, maintain, and manage detailed project budgets, cost plans, and cash flow forecasts
• Monitor project expenditures, commitments, and earned value against approved budgets
• Prepare and analyze cost reports, variance analyses, and financial dashboards for internal and client reporting
• Manage change orders, claims, and cost impacts in coordination with project controls, engineering, and construction teams
• Support procurement and subcontractor cost management, including bid evaluations and payment reviews
• Ensure compliance with contract requirements, owner reporting standards, and internal cost control procedures
• Participate in project meetings to provide cost insights, risk assessments, and mitigation strategies
• Assist in audits, financial reviews, and closeout activities
• Collaborate closely with scheduling, risk, and project management teams to align cost and schedule data

Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Finance, Quantity Surveying, or a related field
• 7+ years of experience in cost management or project controls on large-scale infrastructure or heavy civil projects
• Proven experience managing costs on complex, multi-year public works projects (bridge or retrofit experience strongly preferred)
• Strong understanding of cost forecasting, earned value management, and change management
• Proficiency with project controls and cost management software (e.g., Primavera, EcoSys, SAP, or similar)
• Excellent analytical, communication, and stakeholder management skills
• Ability to work onsite in Sausalito and collaborate with multidisciplinary teams

Amber Bio is a biotechnology company pioneering new gene editing modalities using multi-kilobase edits to reach previously undruggable patient populations. Founded by pioneers in the CRISPR field from leading institutions for gene editing research, the company is developing a first-of-its-kind RNA editing platform that can correct thousands of bases at once, thereby correcting genetic mutations safely and reversibly. If you are interested in building a new frontier in genetic medicine, we welcome you to apply.

Job Description: High-Throughput Screening Research Associate II, III (Biodesigner II, III)

Responsibilities:

• Perform massively parallel reporter assays and high-throughput screens across diverse cellular contexts using cellular and molecular readouts.
• Develop and execute molecular biology workflows such as vector design and cloning, DNA/RNA extraction, RT-PCR, qPCR, and next-generation sequencing.
• Support cell culture activities and experiments in multiple cell lines, at small and large scales.
• Design and execute cell-based assays (AAV/lentiviral transduction, transfection, flow cytometry, immunostaining, and other plate reader assays).
• Engineer and characterize cell-based systems using synthetic biology tools and techniques.
• Conduct and troubleshoot experiments, independently and in collaboration with colleagues, to optimize screening throughput, sensitivity, and specificity.
• Proactively troubleshoot technical issues and recommend potential corrective actions based on personal observations and literature searches.
• Prepare summaries of data and present internally to colleagues and management.
• Draft SOPs, follow protocols, diligently document experimental data in lab notebooks, and organize and maintain electronic work records.
• Author scientific reports and data summaries.
• Collaborate with cross-functional teams to meet project goals, bridging early discovery with high-throughput screens to nominate and optimize candidates for further characterization.

Qualifications:

• Bachelor’s or Master’s degree in Biology, Biochemistry, Chemical Engineering, Biological Engineering, or a related field.
• At least 2 years of industry wet lab experience.
• Mammalian cell culture experience (culturing, transfecting and transducing cells, and DNA/RNA purification from cells).
• Molecular biology expertise (vector design and cloning, qPCR, primer and probe design, DNA/RNA extraction workflows)
• Critical thinker with excellent communication skills who thrives in a multidisciplinary, fast-paced team environment.
• Strong written and verbal communication skills.

Preference will be given to those who display:

• High throughput screening assay development in an industry setting.
• High motivation, with a strong work ethic and dedication to generating impact.
• Attention to detail, with the ability to extract deep insights from data.
• First-principles thinking, and an ability to refine one’s intuition based on additional data.
• Ability to go from ideation to data in an independent fashion.
• Long-term personal vision with defined career goals.
• High EQ with team-oriented thinking.
• Experience with pooled, high-throughput screens using next-generation sequencing-based readouts, and/or preparing screening plasmid libraries from synthesized oligo arrays.
• Experience with CRISPR-Cas systems and/or gene editing and delivery technologies.
• Experience preparing next-generation sequencing libraries (Illumina, PacBio, and/or Nanopore platforms).

If you have a passion for advancing gene editing technologies and desire to be part of a pioneering biotech company, we encourage you to apply and join our ambitious team.

Please apply directly through LinkedIn.

Amber Bio is an equal-opportunity employer and encourages applications from candidates of diverse backgrounds. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.

Job Title: Manager, ERG Engagement & Communications

Client Location: San Francisco, CA - Hybrid Schedule

Starting: 03/24/2026

Maximum Pay (per hour): 53.33

Job Description:

We are working with a global beauty retailer on their search for a strategic, execution-oriented DE&I program leader to own and elevate our national Pride initiative; driving enterprise-wide engagement, compelling storytelling, and large-scale community activation.

You will lead the planning and execution of 8 major Pride parades nationwide and approximately 60 in-store Brave Space activations, ensuring our values of belonging and equity are brought to life for employees, clients, and the communities we serve.

This role partners directly with senior DE&I leadership and collaborates across Communications, Retail Operations, Marketing, Social Impact, ERG leaders, nonprofit partners, and executive stakeholders. If you thrive at the intersection of culture strategy, brand storytelling, and operational excellence — this is your seat at the table.

Hybrid Schedule: In-person at San Francisco office every Tuesday and Wednesday and on Sunday, June 29th to support the San Francisco Pride Parade.

What You’ll Own

Enterprise Pride Strategy & Program Execution

• Lead end-to-end planning and execution of a national Pride initiative spanning 8 Pride parades and ~60 in-store activations.
• Drive timeline management, asset development, vendor coordination, logistics, and stakeholder alignment across corporate, retail, and distribution centers.
• Partner with nonprofit organizations and external vendors to ensure flawless activation and brand-aligned execution.
• Develop scalable playbooks, tools, and engagement resources that elevate ERG impact and streamline program delivery.
• Track participation, engagement metrics, and program ROI — delivering post-program insights and executive-ready reporting.

DE&I Communications & Inclusive Storytelling

• Own and craft enterprise-wide internal communications supporting Pride initiatives across digital platforms and internal channels.
• Translate DE&I strategy into compelling narratives that inspire participation and deepen belonging.
• Collaborate with creative and editorial teams to ensure inclusive, resonant storytelling across touchpoints.
• Serve as the connective tissue across Corporate, Retail, and Distribution communications to ensure message consistency and cultural alignment.

Operational & Strategic Support

• Partner with DE&I leadership on budget tracking, forecasting, and vendor management.
• Provide structure, clarity, and operational rigor to complex, cross-functional initiatives.
• Anticipate risks, remove friction, and ensure on-time, high-impact delivery.

Who You Are

• 3–5+ years of experience in DE&I, ERG leadership, program management, internal communications, or culture strategy.
• A builder — you don’t just support initiatives, you structure and elevate them.
• Exceptional written communicator with strong editorial judgment and visual storytelling instincts.
• Highly organized with strong project management discipline; able to manage multiple activations simultaneously.
• Data-informed — you use engagement insights and metrics to shape narratives and improve outcomes.
• Deeply culturally aware, inclusive in mindset, and passionate about building belonging at scale.

Why This Role Matters

You will lead one of our most visible culture initiatives of the year — influencing employee engagement, brand reputation, and community impact nationwide.

This is an opportunity to shape how a large, distributed organization activates its values in real time.

Pacific International has been exclusively retained by a global leader in the development and production of consumer electronic components, enabling their customers to innovate and expand capabilities.

As they have sustained themselves as a global market leader, they are looking for an Account Director to further expand their reach in the consumer electronics industry. This is a highly visible position with the opportunity to build and deploy strategies for a global organization.

Key Responsibilities

• Lead customer strategy, serving as the primary point of contact and building strong cross‑functional relationships while overseeing commercial and technical initiatives.
• Identify new technology opportunities, expand engagement across business units, and pursue growth with additional OEMs by aligning solutions to customer roadmaps.
• Coordinate with global engineering, operations, and program teams to drive successful development from concept through mass production.
• Lead pricing negotiations, contract and agreement reviews, and annual planning to drive revenue growth while ensuring profitability and long‑term alignment.
• Monitor market trends, emerging technologies, and competitive activity to guide strategy.
• Maintain accurate forecasting, pipeline visibility, and account documentation using CRM and internal tools.

Ideal Candidate Profile

• Bachelor’s degree in engineering, Business, or a related field
• 7-10+ years of sales experience in the consumer electronics or electronic component industry.
• Direct experience managing relationships with consumer electronic OEMs is required.
• Experience managing global customers,
• Proven ability to manage multi-stakeholder accounts within the consumer electronics industry.

About Pacific International Executive Search:

Pacific International, a globally recognized retained executive search firm, is dedicated to empowering Fortune 500, FTSE 100, and high-growth enterprises in building exceptional C-suite, senior-level, and strategic leadership teams while championing diversity and inclusion. Our adaptability, agility, and forward-thinking ethos distinguish us in the ever-evolving business landscape.

Since 1997, we have been dedicated to building lasting client partnerships based on trust and reliability, and a proven track record of successful C-suite and mid- to senior-level leadership project delivery across many key industries globally.

Diversity Statement:

At Pacific International, diversity, equity, and inclusion are at the core of who we are and what we do. Our commitment to these values is unwavering and we proudly champion diversity on behalf of our clients in every Executive Search mandate we undertake. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. In pursuit of these objectives, we actively encourage applications from individuals of all backgrounds and identities.

Your new company

Our client, a well‑respected San Francisco Bay Area General Contractor, is adding an Estimator to its 12‑person preconstruction team. The company is known for consistently delivering high‑quality work. The firm has built a strong reputation across multifamily, commercial, civic, aviation, and seismic‑retrofit projects ranging from $5M to $200M+. The company is known for its supportive culture, stable workload, and leadership that actively invests in training and career development. This is a full‑time, in‑office role in San Francisco with an excellent work‑life balance.

Your new role

As the successful Estimator, you’ll support preconstruction efforts on projects typically ranging up to $50m, handling full-scope estimating responsibilities. You’ll work alongside Senior and Junior Estimators and collaborate closely with project teams and design partners.

Key responsibilities include:

• Preparing detailed takeoffs, budgets, and cost estimates
• Reviewing plans, specs, and project documents
• Leading subcontractor outreach and bid scoping
• Supporting proposals, bids, and value‑engineering
• Participating in preconstruction and design development meetings

What you'll need to succeed

• 5–7 years GC experience, including 1–2 years full-scope estimating
• Experience with multifamily and negotiated work
• Degree in Construction Management, Architecture, or Engineering
• Strong plan reading, communication, and collaboration skills
• Ability to work onsite in San Francisco

What you'll get in return

• Base salary up to $155k
• $650/month vehicle allowance, gas card, Fastrak
• Bonus eligibility
• Full medical, dental, vision + 401(k) match
• PTO, holidays, professional development
• Supportive leadership and a well-staffed team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume or call us now to discuss. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Project Engineer – Heavy Civil

San Francisco Bay Area, CA

We’re hiring a Project Engineer on behalf of a leading heavy civil contractor in the Bay Area. This role is ideal for a graduate or early-career engineer (1–5 years’ experience) who wants to gain exposure to all aspects of public works infrastructure and underground utilities.

About the Company

This contractor specializes in public works and underground construction, delivering projects such as:

• Water & sewer transmission pipelines
• Pump stations
• Water & wastewater treatment facilities
• Other underground utility infrastructure for municipalities across the Bay Area

With a reputation for technical excellence and collaborative project delivery, they offer a career path that combines hands-on engineering with leadership development.

Responsibilities

• Assist the Project Manager in delivering projects on time and on budget
• Track progress, update schedules, and prepare project reports
• Review and process submittals, shop drawings, and RFIs
• Perform geotechnical reviews and analysis (trench stability, shoring, dewatering, etc.) for underground utility work
• Support quality control and testing requirements
• Prepare and track change orders
• Review contract documents and specifications to ensure compliance
• Maintain detailed project documentation
• Order and track project materials, equipment, and supplies
• Coordinate with subcontractors and suppliers to ensure timely delivery
• Interface directly with municipal owners, inspectors, and agencies throughout the Bay Area
• Maintain strong professional relationships with owners, engineers, subcontractors, and field teams
• Resolve conflicts and support effective problem-solving on-site
• Attend progress meetings with municipalities and stakeholders
• Support job site safety programs and ensure OSHA compliance
• Assist with environmental and regulatory requirements related to public works

Qualifications

• Bachelor’s degree in Civil Engineering, Construction Management, or related field
• 1–5 years of relevant experience (internships or full-time) in construction preferred
• Strong understanding of civil principles and interest in underground construction
• Excellent organizational, communication, and problem-solving skills
• Ability to thrive in a public works contracting environment with multiple stakeholders

Compensation & Benefits

• Salary $80,000 - $140,000
• Company vehicle + fuel card
• 401(k) retirement plan
• Health & dental insurance
• Long-term career growth opportunities with a respected Bay Area contractor

CoFlo Medical’s precision microfluidic technology delivers advanced biologic medicines at ultra-high concentrations by increasing injectability 100-fold. Our aim is to reduce the treatment burden for patients living with chronic diseases like cancer and autoimmune disorders by building platform products that enable at-home treatment. We are a high-energy venture-backed MIT spinout based in SF.

We’re looking for a Senior NPI Manufacturing Engineer to help accelerate our device production scale-up to commercial levels. In this role, you’ll own development of internal assembly and manufacturing processes in parallel with coordinating external vendors and manufacturers for scale-up. We are seeking engineers who thrive in fast-paced environments, take initiative, and are motivated by high-impact problems.

What You’ll Do

• Develop and optimize high-throughput production and assembly
• Design transfer from prototype –> pilot –> commercial
• Identify and overcome high-level process bottlenecks and risks
• Design, develop, prototype, and test devices, components, and assembly tooling
• Communicate, coordinate, and manage external vendors and suppliers

Qualifications

• BS or higher in related field
• 4+ years of experience in manufacturing engineering or process development
• Direct experience with high-volume plastic injection molding, single-use products, or medical devices
• Demonstrated mastery of DFM and DFA in addition to design, prototyping, and testing
• Desire to work in a fast-paced and high-agency environment

Senior Technical Support Engineer

Location: San Francisco, CA | Raleigh, NC | Dallas, TX | Boston, MA

Schedule: Hybrid – 3 days onsite required

Employment Type: 6-Month Contract-to-Hire

Pay Rate: $65–68/hour

Start Date: ASAP

About the Role

The Technical Solutions team is focused on advancing care and research innovation. We support new business initiatives by expanding product capabilities in strategic areas and delivering a scalable technical support framework across multiple product portfolios.

As a Senior Technical Support Engineer, you will partner closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve complex technical issues. You will support infrastructure, permissions, and configuration changes while delivering high-level technical support and sustaining engineering services that help customers achieve meaningful business outcomes.

This role offers the opportunity to collaborate with customers, developers, architects, and operations teams to solve challenging, high-impact problems. You will also contribute to building support tooling and infrastructure to improve operational efficiency.

Travel up to 10% may be required.

Key Responsibilities

• Own and manage technical customer issues from identification through full resolution
• Reproduce and troubleshoot complex technical problems, including reviewing and analyzing code to determine root cause
• Project manage new client deployment issues through to completion
• Implement infrastructure, security, and permissions configuration changes
• Drive operational efficiencies by identifying improvements in process, tooling, and product functionality
• Develop playbooks and knowledge base documentation to streamline issue resolution
• Create internal reports and dashboards for issue tracking and performance monitoring

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or related field
• Cloud operations experience (creating buckets, virtual machines, and managing security access controls/IAM)
• 3+ years of experience with Python or another object-oriented programming language
• 3+ years of experience working with SQL
• Experience troubleshooting data-related issues
• Proficiency with GitHub and Jira
• Strong troubleshooting skills with the ability to track complex technical details
• Excellent communication skills with the ability to translate technical findings for both senior developers and non-technical stakeholders

Preferred Qualifications

• 4+ years of experience in healthcare technology
• Experience supporting highly regulated software environments
• Experience with R
• Infrastructure-as-Code (IaC) experience such as Terraform, Ansible, or similar tools
• Self-starter mindset with strong ownership and a passion for driving issues through to resolution