Engineering Structures Impact Factor Jobs in Beech Grove, IN

About Us

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects.

The Role We Want You For

As a Superintendent specializing in Life Sciences construction, you will play a crucial role in meticulously planning and orchestrating construction projects. Your primary responsibilities include overseeing the coordination of construction tasks, ensuring strict adherence to project timelines and budgetary constraints, and upholding the highest standards of workmanship and material quality.

Your comprehensive duties encompass the full spectrum of site supervision, ensuring alignment with design plans and continuous progress in construction activities. Your expertise will be pivotal in achieving timely project completion while maintaining the highest industry standards.

Your adept conflict resolution skills will be called upon to address disputes in the field. Approaching challenges courteously and professionally, you will utilize specifications, drawings, and schedules to fairly resolve issues in the best interest of the project.

Specific Responsibilities:

• Implement health and safety project plans on-site.
• Oversee the entire construction process and ensure budget compliance.
• Organize and supervise construction teams, ensuring performance meets requirements.
• Record costs for materials and payments for work done.
• Conduct general inspections of worker performance and safety.
• Ensure compliance with safety rules and regulations.
• Liaise with government inspectors and develop on-site requirements.
• Supervise subcontractors, ensuring punctuality and quality delivery.
• Maintain construction quality and budget adherence.
• Write project progress records in collaboration with the foreman.
• Encourage contractors to educate themselves on safety policies and enforce them consistently.
• Monitor productivity, identify and address problems, and provide solutions to maintain work schedules.
• Inspect work for compliance with company standards and address poor work immediately.
• Communicate safety expectations, follow up on safety audits, and identify critical issues for improvement.
• Build strong relationships, negotiate effectively, and handle constructive criticism.

REQUIREMENTS:

• 5+ years of experience in life sciences construction management, with projects of $30M+, preferably with design/build experience.
• 3-15 years of experience in highly technical commercial/industrial construction management, on projects of 50+ million, ideally with design-build experience.
• Ability to effectively supervise construction employees and achieve work within budget and schedule.
• Strong project safety record and commitment to safety and quality.
• Strong work ethic and willingness to travel or relocate to jobsite.
• Creative and results-oriented with a sense of urgency.
• Positive working relationships with all construction groups.
• Strong analytical ability and capacity to interpret data.
• Comfortable with change and ambiguity, adaptable, collaborative, and a systems hinker.
• Self-motivated, results-oriented, and focused on developing future leaders.
• Strong organizational and time management skills with attention to detail.
• Ability to walk the job site, climb ladders, and multi floor scaffolding.
• Ability to lift objects at least 50lbs.

Some Things You Should Know

• This position will service our clients in the Midwest region.
• Our clients and projects are nationwide – Travel will be required
• No other builder can offer the collaborative design-build approach that Clayco does.
• We work on creative, complex, award-winning, high-profile jobs.
• The pac is fast!
• This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing.

Why Clayco?

• 2025 Best Places to Work – St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
• 2025 ENR Midwest – Midwest Contractor (#1).
• 2025 ENR Top 100 Design-Build Firms – Design-Build Contractor (Top 5).
• 2025 ENR Top 100 Green Contractors – Green Contractor (Top 3).
• 2025 ENR Top 25 Data Center Builders – Data Center Contractor (Top 3).

Benefits

• Discretionary Annual Bonus: Subject to company and individual performance.
• Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

Compensation

• The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.

The Sr. Project Engineer will support manufacturing operations with the introduction of new processing, packaging or facility fixed capital assets. Identify, develop and implement process improvements. They will also serve as a technical resource for designing and implementing technical solutions. Accountable for timely delivery of project engineering deliverables in a multi-functional environment. This could involve the relocation and optimization of the existing fixed asset base and/or the purchase of new fixed assets.

Essential Duties and Key Responsibilities:

• Managing capital projects from initiation to delivery utilizing engineering project management processes and procedures
• Adhering to regulations, industry best practices, and company engineering standards.
• Ensuring the successful completion of all project phases; Initiating, Planning, Executing, Controlling, & Closing.
• Develop and manage Resource Plans throughout the project lifetime.
• Develop and manage Communication Plans with all stakeholders throughout the lifetime of the project.
• Develop and manage Budget & Cost plans throughout the project lifetime.
• Providing technical solutions, design support, and equipment troubleshooting assistance to operations.
• Recommending and implementing continuous improvement projects and developing the necessary justifications and return on investment to drive these improvements.
• Developing knowledge mastery in new systems to train and coach plant engineers and maintenance staff with thorough transfer of knowledge and documentations.
• Ability to multi-task and work in a fast-paced and dynamic manner with quick response to change of direction.
• Proposing and implementing work processes, procedures and technical resources in accordance with the Engineering Policy.

Qualifications:

• BS Degree in Mechanical, Chemical, or Electrical.
• Minimum 8 - 10 years Project Engineering or Management Experience in a fast-paced manufacturing setting with experience in Food & Beverage, or Pharma manufacturing.
• Strong experience in capital project management utilizing standards and projects delivery through Initiation, planning, and execution.
• Skilled in developing DQ, FAT, CQV, Ramp up analysis, and other project management protocols.
• PE or SrPE, plus PMP certification preferred.
• Proficient in MS Office especially Excel and Microsoft Project, and ability to use CAD to develop and edit system designs and machine layouts. Ability to read electrical schematics, P&ID, construction drawings, and other technical documents.
• Demonstrated successful experience in a beverage, aseptic and/or food manufacturing environment.
• Understanding of financial analysis, relevant business KPI's and CAPEX budgeting preparation and tracking within approved budgets.

Job Location:   Indianapolis, IN (Full Onsite)

Compensation: $130,000 to $160,000

Eligibility/Clearance: Eligibility to Work in USA

About the role

Stelic is seeking a Senior Project Scheduler to support a large data center project in Indianapolis, Indiana. This role leads schedule development, progress integration, risk analysis, and reporting across design, procurement, construction, and commissioning. You will ensure that critical path activities are accurate, coordinated, and supported by clear logic and field-validated data.

Key Responsibilities 

• Develop, maintain, and analyze the Primavera P6 schedule for a large-scale data center project.
• Build detailed WBS structures, activity coding, calendars, and logic ties that reflect real sequencing.
• Coordinate weekly updates with project managers, superintendents, trade partners, and commissioning teams.
• Validate progress, percent complete, and remaining durations with field leadership.
• Prepare weekly and monthly schedule reports with clear insights, risks, and recommended actions.
• Support schedule risk reviews and scenario modeling for major constraints or delays.
• Maintain baseline integrity, track variances, and identify early-warning indicators.
• Partner with procurement to integrate long-lead equipment and delivery paths.
• Align the construction schedule with commissioning sequences for critical power and mechanical systems.
• Ensure documentation, narratives, and audit records are complete and accurate.

Requirements 

•  5+ years of scheduling experience on large capital projects.
• Strong background in data centers, heavy electrical, or heavy mechanical construction.
• Expert proficiency in Primavera P6.
• Ability to work directly with field teams to validate logic and durations.
• Strong understanding of commissioning workflows, critical path flow, and equipment startup.
• Excellent communication skills with the ability to simplify complex schedule issues.
• Bachelor’s degree in engineering, construction, or related field preferred.

Work Environment 

• Full-time on-site support at a large data center project in Indianapolis, Indiana.
• High collaboration with field supervision, project management, commissioning, and trade partners.
• Requires regular participation in coordination meetings and site walks.

Benefits 

• Competitive salary.
• Health, dental, and vision coverage.
• 401(k) program.
• PTO and paid holidays.
• Professional development support.

Equal Opportunity

Stelic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic. Stelic complies with all applicable federal, state, and local laws.

ADA Accommodation

Stelic is committed to providing reasonable accommodations for applicants and employees with disabilities.

At Will Employment

Employment at Stelic is at will. Nothing in this job description creates a contract or guarantees employment for a specific duration.

Other Details

Full-time onsite position in Indianapolis, Indiana. Travel may be required for coordination with extended project teams.

Company Overview:

Separators is North America’s leading independent provider specializing in the service, repair, and remanufacturing of Alfa Laval, Tetra Pak and Westfalia centrifuge equipment. We have various offerings, from service and parts to automation technology and consulting, but above all else, Separators is a service company.

• 
  We serve the needs of our customers and focus on keeping their facilities and their equipment running at optimal levels
• .We serve our employees by providing the resources and support they need to not only complete their job but to be successful in their work

.
Throughout Separators there is a commitment to teamwork, which does not always mean working together, but it does mean working in the same direction. As we continue to grow as a company and work with more client, we’re on the lookout for individuals to join our team to support the Indianapolis, IN service locatio

n.
Job Summa

ry:Manual Machinist II is responsible for fabrication, repair and remanufacturing of parts, tools and components of the industrial centrifuge products serviced by the company. This position utilizes industrial machine equipment such as lathes, milling machines, presses and grinders to produce and repair precise and high-quality components for the shop, service and parts teams. They do this by applying their knowledge of mechanics, mathematics, metal properties and machining procedu

res
The Separators

• Way:Passionate about the success of our customers and our busin
• ess.Empowered with high expectations to deliver consistent excellence to our customers, remembering that our customers are both external and inter
• nal.Committed to “rowing the same direction”, working as a team first to deliver consistent results as individu
• als.A willingness to consistently work hard, tenacious enough to overcome obstacles and a curiosity to solve problems to make the business better. Willing to fail and try again. Be gri
• tty.Processes and tools that assist the team by providing the guidance and information needed to positively impact the busin
• ess.Doing everything the “right way” by adhering to our core values of Customer Service, Continuous Improvement, Mutual Respect, Integrity, and Tr

ust.
Job Responsibili

• ties:Always keep safety of self and others as the highest prio
• rity.Measure, examine, and test completed units to detect defects and ensure conformance to specifica
• tionsCalculate dimensions and tolerances using knowledge of mathematics and instruments such as micrometers and vernier cali
• pers.Align and secure fixtures, cutting tools, accessories and materials onto the mac
• hinesMachine parts to specifications using machine tools such as lathes, milling machines, drill press, or grin
• ders.Study sample parts, blueprints, and engineering information to determine best methods and sequence of operat
• ions.Consult with other members of the shop team and management on best ways to fabricate, repair or modify compon
• ents.Act as a consultant to the engineering team on manufacturing methodology related to the design and fabrication of parts and compon
• ents.Examine parts for defects and repair where poss
• ible.Layout, measure and mark metal stock to proper lengths and tolera
• nces.Design fixtures, tooling and procedures to fabricate, modify or repair compo
• nentsPerform general maintenance on the equipment including lubricating, cleaning, and replacing consumable compon
• ents.Listen to and observe equipment for signs of machine malfunction and to determine if maintenance is ne
• eded.Exchange technical information both verbally and in writing with various members of the organization including engineering, customer service, sales and manage
• ment.Support continuous improvement efforts by evaluating procedures, recommending changes or modifications for improved efficiency and participating in lesson learned activi
• ties.Track time working on job orders by logging onto job in Shop Floor Man
• ager.Maintain a clean, organized and safe work environ
• ment.Safely operate cranes, forklift and other industrial equip
• ment.Support, mentor and train Manual Machinist I’s and other shop personnel on the methods and procedures to fabricate, repair and modify compon
• ents.Represent Separators in alignment with the Separators
• Way.Other duties as assi
• gned.Always represent Separators Inc. in a professional and courteous ma

nner.
Requirements & Qualifica

• tions:High school diploma or equivalent; Vocational school or apprenticeship pref
• erred.3 to 5 years of previous work experience as a manual mach
• inist.Knowledge of metal properties and other mat
• erial.Outstanding mathematical skills necessary to perform the arithmetic functions such as add, subtract, multiply and divide all units of measure necessary to calculate dimensions and toler
• ances.Strong mechanical apt
• itude.Ability to use precision tools (e.g. calipers) to take accurate measure
• ments.Demonstrated time management and prioritization skills with multitasking ab
• ility.Thorough understanding of specifications, blueprints, manuals and mechanical dra
• wings.Great verbal and written communication s
• kills.Utilize complex problem-solving techniques and critical thinking in support of assign
• ments.Self-Starter, Ability to work independently under general superv
• ision.Ability to perform tasks that require manual dexterity and physical endurance, such as standing, walking, bending, and lifting up to 50 pounds regularly and for extended pe
• riods.Previous experience with remanufacturing proc
• esses.Basic skills in MS Office Suite (Word, Excel, SharePoint, TEAMS, etc.), pref

erred.
J

• ob TypeFull Time; Non-Exempt (

Hourly)

• BenefitsHealth Insurance with Health Savings Account (if e
• ligible)Dental/Vision I
• nsuranceLife/Disability I
• nsurance401(k) with employ
• er matchPaid Vacation/S
• ick TimePaid
• HolidaysEmployee Assistance
• ProgramWellness

Superintendent is a field manager position responsible for managing day to day operations of construction sites including supervision of subcontractors, material deliveries, and schedule. Responsible include quality control, schedule, safety, site logistics, daily record keeping, and ensuring that plans and specifications are followed.

Field Management:

• Interpret and understand construction drawings and contract documents.
• Utilize GRAND software (Procore, Bluebeam, SharePoint, and Microsoft Office)
• Responsible for the supervision, direction, communication, and development of the project team.
• Schedule subcontractors, consultants, and vendors in critical path to ensure timely completion.
• Direct and align manpower resources to meet execution goals.
• Identify conflicts in construction progress and communicate them to project team for resolution.
• Maintain daily log (written) of activities on the jobsite.
• Ensure subcontractor has corrected all deficiencies identified by project team.
• Coordinate required inspections with local jurisdictions.
• Walk project daily to monitor activities and assist in future planning.
• Preside over weekly subcontractor meetings designed to coordinate the work.
• Ensure that the job site is always kept in a clean and organized manner.
• Communicate with project team regarding ASI's, RFI's, and Material Submittals.

Quality Control:

• Manage and implement Grand’s pre punch QC walk through on all assigned projects.
• Create, monitor, and update the project punch list.
• Perform quality control duties and responsibilities regarding the work being performed.
• Issue notices of non-compliance to subcontractors in regard to quality of work or scheduling.
• Perform job progress and completion punch list identification and completion
• Identify subcontractor non-compliance with safety, health, and environmental quality standards.

Communication

• Take ownership of project information and deliver project status to appropriate parties.
• Validate project status and make recommendations to ensure that execution goals are met.
• Maintain customer relationships by staying engaged with the customer throughout the project.
• Communicate with customer management to resolve any conflicts or issues that arise throughout the phases of the project.

Behavioral Characteristics Displayed:

• Consistently uses good judgement when making decisions ins the field.
• Good problem-solving capabilities
• Respectfully and accurately communicate with GRAND team members and subcontractor employees.
• Excellent time management skills and able to correctly prioritize workload.
• Demonstrates ability to train project engineers and other field staff.
• Foster a collaborative and efficient working environment.
• Should self-motivated and independent minded.

Continuous Improvement:

• Stay updated on industry trends, best practices, and emerging technologies in construction and real estate development.
• Identify opportunities for process improvement and implement them within the organization.

Qualifications:

• Bachelor’s Degree in a construction related field.
• Minimum of 5 years successful experience at a superintendent position.
• Superior oral and written communication and interpersonal skills are essential.
• College Degree in Construction Management, Engineering, or Technology is preferred. Relevant experience will be considered in lieu of.
• Strong PC computer skills MS Word and MS Excel preferred.
• Flexibility for travel to out-of-town job sites as needed.
• A combination of education and relevant work experience may be considered in lieu of a degree.

Benefits:

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• 401(k) match
• Career growth opportunities
• Collaborative and innovative work environment

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

JOB TITLE: Mechanical/Electrical Assembly Technician

LOCATION: Indianapolis, IN 46241

INDUSTRY: Manufacturing

JOB DESCRIPTION:

The Electrical/Mechanical Assembly Technician is responsible for assembling mechanical and electrical systems using detailed engineering drawings while ensuring quality, safety, and on-time delivery. The role supports production efficiency and contributes to maintaining a safe and high-quality working environment.

RESPONSIBILITIES:

• Assemble mechanical systems and electrical components according to engineering drawings and production schedules.
• Ensure all assemblies meet required quality standards and tolerances.
• Maintain a safe work environment in compliance with company policies and procedures.
• Support a zero-harm culture related to health, safety, and environmental standards.
• Apply strong workmanship practices to ensure consistent product quality.
• Operate forklift trucks to load, unload, and transport materials within the warehouse.
• Maintain accurate records and documentation with full traceability.
• Identify training needs and collaborate with management to complete necessary training.
• Maintain work areas and equipment to reduce downtime and improve workplace safety.
• Minimize waste and maintain cost-conscious production practices.
• Collaborate with team members to improve performance across safety, quality, delivery, and cost.
• Complete additional reasonable work requests as required.

REQUIREMENTS:

• Minimum 2 years of experience in mechanical fitting or heavy plant production.
• Forklift Truck (FLT) License (training may be provided).
• Welding training or experience
• Ability to read, interpret, and work from detailed engineering drawings while maintaining tolerances and quality standards.
• Proficiency with mechanical fitting tools and equipment, including:
• Bench hand tools
• Electric and compressed-air power tools
• Powered table and pillar tools/machines

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

BUSINESS ANALYST - ENTRY LEVEL

0-5 yrs experience to work in Supply Chain Discipline

Central Indiana (Indianapolis Area) | Full Time On-site Role | No Relocation

Automotive Manufacturing company is looking to hire a Entry Level Business Analyst to join its Supply Chain team in Central Indiana.

This position is designed for a recent college graduate and/or early-career professional who currently resides in the Indianapolis area. Candidates must already live locally. Relocation is not available.

Responsibilities

• Work on various supplier-related items, such as delivery, quality and other metrics.
• Track other metrics, such as supplier performance using scorecards
• Support and analyze cost savings and value analysis initiatives
• Benchmark pricing & price increases. Gather data which impacts cost & price.
• Coordinate with inventory, manufacturing, quality, and engineering teams

Requirements

• Bachelor’s degree in Business or Supply Chain required
• Experience: 0–1 years experience (including internships) or up to 5 years experience in supply chain or purchasing (salary commensurate with skills and experience)
• Strong communication skills; comfortable speaking directly with vendor representatives, or supply chain people, internal engineering, internal quality, internal inventory.
• Exposure to RFQs, pricing discussions, or supplier negotiations is a plus but not required.
• Must currently reside within commuting distance of Central Indiana

FPC – Fortune Personnel Consultants (Orlando Office)

: Central Indiana (Greater Indianapolis area)

• Must currently reside within commuting distance of Indianapolis, Indiana. Applications from candidates outside the Indianapolis area will not be considered.

Note: Candidates never pay us a fee, our fees are paid by client companies

For More info: Maria Aviles – 4 ext. 133 for follow-up - please apply before following us

Buyer, Entry Level Buyer, Junior Buyer, Purchasing, Procurement, Supply Chain, Electronics Manufacturing, Manufacturing, MRO, RFQ, Supplier Negotiation, Indianapolis, Central Indiana, Bachelor’s Degree, Ball State, Purdue, Butler, Indiana University, IUPUI

JOB TITLE: CX Experience Architect

LOCATION: Indianapolis, IN

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

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• Shift assignments - nights, weekends, and holidays (when applicable)
  
• Duration: 4-6 hours
  
• On-call shift assignments: 1-2 per month (typical)
  

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• Team is seeking a?Senior Application Support Engineer (SRE)?to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
  

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• Be part of a global production operations team responsible supporting external facing web applications.
  
• Manage incidents, perform root cause analysis, and implement preventative solutions.
  
• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
  
• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
  

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• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
  
• Monitor and troubleshoot issues using observability tools like Splunk.
  
• Investigate and expand functionality in Splunk to enable Splunk AI solutions.
  
• Create dashboards and capture metrics to improve visibility and performance.
  
• Respond proactively to system alerts and customer complaints.
  
• Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
  
• Apply industry best practices to support processes.
  
• Participate in a planned on-call rotation.
  

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• 2-5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
  
• Strong ability to analyze logs and code to resolve Tier 2 issues.
  
• Experience in application-focused support engineering or SRE roles.
  
• Excellent written and verbal communication skills.
  
• Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
  
• Hands-on experience with AWS and/or Kubernetes.
  
• Background in DevOps and scripting (Python preferred).
  
• Familiarity with ITIL practices, incident management, and documentation.
  
• Experience with disaster recovery, business continuity, and ServiceNow dashboards.
  
• Comfortable working in Linux environments and shell scripting.
  

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• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  
• Consulting experience and Agile methodology background.
  
• Proven ability to lead small to medium-sized teams.
  
• Certifications: ITIL Foundation, AWS, Azure, or GCP.
  
• Experience with Mulesoft, Postman, and API testing support.
  
• Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
  

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• A proactive, "Can Do" attitude.
  
• Self-driven and autonomous work style.
  
• Strong communication across internal and external teams.
  
• Passion for operational excellence and continuous improvement.
  
• Commitment to compliance and industry best practices.