Engineering Structures Impact Factor 2025 Jobs in Massachusetts

Job Title : Engineering, Design, R&D - Quality Engineer

Location : Burlington, MA 01803

Duration : 06 Months

Job Description:

The Quality Engineer / Test Engineer supports product validation.

Update and create test protocols for new features.

Analyze test data using statistical methods in Excel and/or JMP and report on results in both Confluence and Jira.

Evaluate existing test methods and procedures to determine how they might be improved.

Complete documentation needed to support testing execution, including data capture forms and digital requests.

Compile reports on testing status across multiple programs to report to leadership, leveraging Jira data.

Review test plans and identify gaps as well as collaborate with multiple teams to confirm test completion.

The Role

As Senior Project Engineer, you will work alongside senior project managers serving as owner's representative on behalf of a confidential defense tech client. You will be a critical part of the project delivery team, supporting the day-to-day execution of complex construction projects from the owner's side. This is a hands-on, high-visibility role with real exposure to executive-level clients and mission-critical work.

What You'll Own

• Support senior PMs in managing proposals, drafting meeting minutes, contract creation, and client reporting documents
• Assist in the creation and ongoing updates of project budgets and schedules
• Manage document control, change order processing, monthly invoicing, TI allowance reimbursement, and project closeout in coordination with project managers
• Day-to-day involvement across multiple concurrent, complex construction projects
• Interface directly with PMs, clients, and brokers on evolving project requirements

What We're Looking For

• 1-4 years of experience in the construction industry, preferably as a Project Engineer or Senior Project Engineer
• Experience with tenant improvement projects required
• Hands-on experience with invoice processing, schedule and budget creation and updates, and meeting minutes required
• A strong tendency toward leadership and a solid understanding of the design, permitting, bidding, construction, and closeout process
• Highly proficient in Bluebeam, Microsoft Excel, Microsoft Word, and Microsoft Project
• Sharp communicator, written and verbal, comfortable interfacing with senior stakeholders
• Self-directed and deadline-driven, with the ability to juggle multiple tasks and adapt quickly to shifting priorities

Compensation & Details

• Competitive base salary commensurate with experience ranging from $80,000-$110,000
• Competitive benefits package and long-term career growth
• Combination of in-office and onsite project work
• Travel as required to support client projects
• Bachelor's degree required, preferably in Construction Management, Engineering, or Architecture

Overview:

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Hire Type: Direct Hire

Benefits: Medical, Dental, Vision

Bonus/ Incentives/ Stock Options: 401k

Pay: $120-135k

Job Summary:

A growing food manufacturing operation is seeking a Food Safety & Quality Assurance Manager to lead plant-wide quality and food safety programs. This role is responsible for ensuring all products meet regulatory requirements, customer specifications, and internal quality standards. The position oversees quality systems, laboratory testing, compliance initiatives, and continuous improvement programs while supporting overall plant operational goals.

The ideal candidate will provide leadership to quality teams, drive food safety initiatives, and collaborate cross-functionally with operations, maintenance, and leadership teams to maintain a safe and compliant manufacturing environment.

Job Duties:

Lead and manage quality assurance and laboratory personnel responsible for microbiological and quality testing of finished products and raw materials.

Oversee product weight control, defect monitoring programs, and quality verification processes to ensure compliance with internal and customer standards.

Develop and execute departmental business plans that align with plant and organizational objectives.

Support the development and execution of long-term operational and quality strategies for the facility.

Establish and maintain quality policies, procedures, and documentation standards.

Mentor, train, and develop team members to improve performance, engagement, and professional growth.

Communicate performance expectations and provide coaching, recognition, and corrective feedback as needed.

Investigate and resolve product complaints and maintain proper documentation related to issue resolution.

Partner with vendors, customers, and internal stakeholders to address quality concerns and ensure product integrity.

Ensure plant adherence to product hold procedures and recommend production holds or product release decisions when quality standards are not met.

Lead or participate in internal and external quality audits.

Participate in plant leadership meetings to drive quality improvements and operational performance.

Maintain accurate reporting of operational and quality metrics required for management review and regulatory compliance.

Ensure compliance with Good Manufacturing Practices (GMPs), sanitation programs, and workplace safety standards.

Conduct routine inspections of production areas to identify and correct sanitation, safety, or quality concerns.

Coordinate with maintenance and operations teams to address facility or equipment-related issues impacting quality.

Stay current with evolving food safety regulations, manufacturing technologies, and quality management practices.

Maintain strong working knowledge of all products, raw materials, packaging materials, and production processes within the facility.

Qualifications:

Bachelor’s degree in Food Science, Microbiology, Animal Science, Engineering, Supply Chain, Business, or a related technical discipline.

Minimum of 5 years of supervisory experience in food manufacturing, pharmaceutical, or chemical production environments.

Strong understanding of quality assurance methodologies, statistical process control, and quality management systems.

Working knowledge of regulatory standards including FDA/USDA requirements, HACCP programs, GMPs, allergen management, and pest control programs.

Understanding of refrigeration systems and manufacturing processes commonly used in food production.

Familiarity with safe and efficient manufacturing practices including OSHA standards, product safety, and waste reduction strategies.

Demonstrated leadership ability with experience coaching, developing, and managing teams.

Strong problem-solving and analytical skills with the ability to investigate and resolve complex production or quality issues.

Mechanical aptitude with the ability to understand manufacturing equipment and processes.

Ability to interpret data and perform basic statistical analysis to support quality decisions.

Proficiency with Microsoft Excel or other spreadsheet-based data analysis tools.

Experienced CNC Machinists wanted! Join a stable manufacturing company with 40+ years in business. We are looking for a skilled CNC Lathe Setup/Operator who can produce precision components and support our growing production team.

• Set up and operate CNC lathes for production runs
• Read and interpret blueprints and technical drawings
• Inspect parts using calipers, micrometers, and precision measuring tools
• Perform machine adjustments and basic troubleshooting
• Work with engineering on CNC programs (Mastercam / CAM software)
• Maintain quality standards through in-process inspections
• Keep machines and work areas clean, safe, and organized

• 510 years CNC machining experience
• Strong experience with lathe setup and tooling
• Experience with multi-axis / multi-spindle machines (Mazak, Puma, Miyano preferred)
• Knowledge of GD&T and blueprint reading
• Strong mechanical aptitude and problem-solving skills
• High School Diploma or equivalent
  

• Established company 40+ years in business
• Competitive pay
• Comprehensive benefits package
• Stable full-time work
• Opportunity to grow with an experienced manufacturing team

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Head of GIA Investment Performance Measurement and Analytics

Investment Management

Full-Time

New York, NY, Boston, MA or Springfield, MA

The Opportunity

MassMutual Investment Management (IM) seeks a seasoned investment management and operations professional to lead the investment performance function for MassMutual’s General Investment Account (GIA). This role reports to the Head of Manager Oversight and will:

• Design, and oversee implementation of models, policies, and procedures for a best-in-class performance and attribution reporting function.
• Help drive strategy and execution of investment performance measurement, attribution, and reporting programs supporting MassMutual’s Board, CIO, and other key stakeholders.
• Help shape market commentary and attribution narratives for internal and external stakeholders, including affiliate managers and GPs.
• Complete the feedback loop for MassMutual Investment Management in the performance space by collaborating with teams supporting product profitability analysis and PMs managing ALM and capital allocation decisions.

The Team

The Manager Oversight team is part of IM’s Strategy and Governance organization, reporting to MassMutual’s CIO. The team oversees IM’s asset manager relationships and functions, including manager operational due diligence, investment mandate onboarding & lifecycle management, and investment performance. Adjacent teams handle business strategy and planning, vendor oversight, investment compliance, and investment reporting for MassMutual’s Board & Investment Committee.

The Impact and Key Responsibilities:

Lead MassMutual’s investment performance measurement, attribution, and reporting function for a $250B+ General Investment Account (GIA). In this role you will be on the starting line to help influence, design and implement a state-of-the-art performance measurement and attribution capability. This senior leadership role requires strategic planning, influence, executive visibility, and the opportunity to transform performance analytics and attribution capabilities for a prestigious insurance company.

• Evolve existing practices and refresh methodologies, assumptions, and models to introduce new and industry best practice approaches for presenting performance across products, asset classes, and instruments.
• Lead strategic platform rationalization and evaluate performance engines to enhance analytics.
• Provide technical expertise in portfolio management, finance, capital markets, and investment performance reporting, guiding decisions to align with market standards.
• Contribute to portfolio reporting and attribution by applying experience across asset classes and investment strategies, ensuring liability-driven investment strategies and ALM models are accurately derived and validated.
• Collaborate directly with portfolio managers and lead teams to achieve strategic alignment across functions, simplifying complex income and return objectives under liability constraints while maintaining precision and accuracy in reporting.
• Manage the evolution of the program to maximize total-portfolio view and coverage for GIA reporting, expanding capabilities important to investment team members.
• Help develop a long-term roadmap to unlock value and greater ROI for the Performance program, including performance monitoring as a compensating control for financial reporting.
• Help drive the development of reporting standards for leadership and Board materials, framing investment successes, market impacts, and risk-adjusted performance drivers.
• Help with the design of data integration between IBOR/ABOR systems and performance engines to optimize data validation, reporting efficiency, and portfolio transparency.
• Lead strategic initiatives to align performance reporting with insurance industry practices, NAIC classifications, and risk-based capital requirements, ensuring compliance and strategic flexibility.
• Serve as a trusted advisor to the CIO and Senior Leadership Team, influencing investment strategy communication and Board-level reporting.

The Minimum Qualifications

• Bachelor’s degree in STEM, Finance-Accounting, Actuarial Science, or related field.
• 10+ years in investment management with progressive experience focusing on performance measurement, attribution, and reporting.
• 5+ years in leading teams and/or investment strategy and decision-making for an asset owner, allocator or investment advisor, in a role focused on: investment performance, attribution and analysis; portfolio management; product management or research; portfolio strategy or securities research [investment selection].
• Experience with liability-driven investment strategies, including ALM frameworks, duration matching, and immunization techniques.
• Experience designing, building, and calibrating investment return, valuation, or risk models for capital allocation in multi-asset portfolios.
• Advanced Excel and quantitative modeling; familiarity with GIPS® standards and compliance; strong understanding of risk-adjusted return metrics (TWR, IRR, Brinson attribution, factor attribution).
• Ability to integrate cash flow projections and liability schedules into performance analytics; can source index and reported market yields or returns as benchmarks, model, select “best-fit,” and defend rationale in Q&A with investment professionals.
• Deep knowledge of fixed income, structured credit, private credit, and alternative investments; understanding of insurance asset management and regulatory frameworks; working knowledge of NAIC and statutory accounting preferred.
• Expertise in designing attribution models that incorporate liability benchmarks; ability to optimize portfolios for duration and convexity matching; strong leadership and stakeholder engagement across investment, actuarial, and risk teams.
• Proven ability to establish and maintain strong relationships with peers and key partners throughout the organization and in their external, professional networks.

Familiar with full spectrum of geographic and credit risk demographics: IG, HY, and Distressed; NA, EMEA, APAC; Developed or Emerging Markets.

Technical Skills Covering:

• Multi-Asset (total portfolio) Total-Return Presentation and Public Market Benchmark Selection
• Relative-Spread, Relative-Yield, and Relative-Market/Index Return Comps (Alts-Benchmarks)
• Bond-Factor Analytics (and to a lesser extent, Equity-Factors)
• Duration-Adjusted Return Modeling
• Portfolio Hedge Attribution: Global Asset-Country and FX Risk; Key-Rate Risk: Default Risk

The Ideal Qualifications

• Master’s degree in STEM, Finance, Quantitative Analytics, or MBA; CPA or actuarial credentials for ALM depth a plus.
• CFA, CIPM or equivalent designation strongly preferred; CAIA or FRM a plus.
• Deep familiarity with Global Investment Performance Standards (GIPS®); experience managing GIPS verification and composite construction for liability-driven portfolios.
• Proven ability to implement automation for performance and ALM reporting; experience with data governance and integration of liability projections into performance dashboards.
• Experience configuring, and testing platforms integrated across the investment ecosystem, such as Performance Engines (SS&C Advent Geneva/APX, Eagle Performance, Clearwater Analytics), Portfolio Management and IBOR Platforms (BlackRock Aladdin, SimCorp Dimension, Charles River IMS), ALM & LDI Tools (Bloomberg PORT, proprietary actuarial systems, Beacon), and Instrument Cashflow and CP-Credit Risk Modeling Services (Intex, Moody’s, S&P).
• Experience implementing BlackRock PBOR

Experience with majority of investments or instruments in: Gov & Corporate Debt, Bank Loans, PE Sponsor and Non-Sponsored Mid-Market Loans and Private Credit, Commercial & Residential Real Estate Debt, Consumer/Retail and Real Estate ABS, Structured ABF, Structured Credit, CLOs/CDOs, Municipal Bonds, Private LP’s, Direct-PE.

Technical Skills Covering:

• Private Equity & Equity-Pacing Models
• Cash-Weighted Returns (IRR and realized-CF holding-period yield)
• Capital-Multipliers (for closed & evergreen portfolios/private-alts strategies)

#LI-LC1

Assistant/Associate Professor Positions in Biology and Bioengineering

The University of Massachusetts Dartmouth invites applications for multiple tenure-track faculty positions in the life sciences and biotechnology. Appointment will be at the Assistant or Associate Professor level in either the Department of Biology or of Bioengineering beginning in September 2026.

The Biology Department in the College of Arts and Sciences is seeking candidates with a teaching and research focus in biotechnology, genetic engineering, synthetic biology, or molecular biology, whose research crosses boundaries of traditional life science disciplines and addresses questions of broad significance. Research focusing on questions in the marine environment, using marine model species, or addressing fundamental biological questions with potential relevance to life sciences is of particular interest. The Bioengineering Department in the College of Engineering seeks applications across the full breadth of biomedical engineering. It is particularly interested in candidates with a teaching and research focus in the broad areas of biomedical devices, synthetic biology, drug delivery, and cell and tissue engineering. Candidates that can collaborate across these areas and across traditional departments are encouraged to apply.

The successful candidate's research program will complement existing research strengths in their home Department and have the potential to form new cross-disciplinary research collaborations, including between the Colleges of Arts and Sciences and Engineering. The Biology Department has research strengths in marine biology, organismal and evolutionary biology, and genomics. The Bioengineering Department has existing expertise in biomaterials, chemistry, synthetic biology, biomechanics, nanoscale material synthesis, and cell and tissue engineering, with a strong program in robotics associated with the College of Engineering. Both Departments are inclusive communities and benefit from well-established connections with the School for Marine Science and Technology, the Center for Scientific Computing and Data Science Research (), and other colleges and universities in the region.

The University of Massachusetts Dartmouth is in the beautiful ocean side community of Dartmouth, about an hour south of Boston, half-hour east of Providence, and half-hour west of Cape Cod. It offers a world-class education to undergraduate and graduate students in over 40 undergraduate and 23 graduate programs offered by the College of Engineering, College of Nursing, Charlton College of Business, College of Arts and Sciences, College of Visual and Performing Arts, School of Law, and School for Marine Science and Technology.

Both Departments and their home Colleges value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. We seek faculty members who value working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals. The ideal candidate will embrace our values predicated on the primacy of student success and will support an inclusive, accessible, and equitable learning environment.

UMass Dartmouth has transformed the lives of 40,000 alumni and distinguishes itself as a vibrant, public research university dedicated to engaged learning and innovative research. It is the only Massachusetts Tier 1 national research university south of Boston and serves as a catalyst for the region.

Duties

The successful candidate will be committed to excellence in teaching and advising and to mentoring both undergraduate and graduate students in research. Teaching assignments for this position will include courses that are required in our multiple B.S., M.S., and Ph.D. programs and are consistent with the successful candidate's expertise. Contributions to university and professional service also are expected. Candidates with a demonstrated commitment to fostering interdisciplinary thinking are strongly encouraged to apply. Candidates must be authorized to work in the U.S. on a full-time basis.

Minimum Qualifications

• 
  
• An earned doctoral degree in a relevant field, at least two years of postdoctoral research experience (for Biology), and evidence of scholarly productivity such as peer-reviewed publications and conference presentations.
  

Preferred Qualifications

• 
  
• Demonstrated excellence in teaching at the college level, a record of external funding or strong evidence of potential to attain external funding for research, at least two years of postdoctoral research experience (for Bioengineering), and demonstrated success working with people from diverse backgrounds.
  

Tenure will accrue in the Department of appointment (Biology or Bioengineering). Salary and startup funds are determined upon offer of employment.

SALARY:

• 
  
• Assistant/Associate Professor of Bioengineering: $95,000-$130,000
  Assistant/Associate Professor of Biology: $73,500-$93,500
  

To apply please send:

1. 
   
2. A cover letter addressing interest in the position, previous research accomplishments, and interest in teaching and research with graduate and undergraduate students.
   
3. A detailed statement of plans for developing and implementing an externally funded research program (maximum two pages).
   
4. A statement of teaching experience and philosophy (maximum two pages).
   
5. Curriculum vitae.
   
6. Complete contact information for three professional references.
   

UMass Dartmouth offers exciting benefits such as:

• 
  
• 75% Employer-Paid Health Insurance
  
• Flexible Spending Accounts
  
• Life Insurance
  
• Long Term Disability
  
• State Pension Retirement Plan
  
• Optional Retirement Savings Plans
  
• Tuition Credit (Employee, Spouse, & Dependents)
  
• Twelve (12) paid holidays
  
• And More!
  

Benefits for Faculty Federation

The University will consider employment-based visa sponsorship, however, consistent with the Presidential Proclamation issued on September 19, 2025, UMass Dartmouth will not sponsor H-1B visa petitions that require the mandatory $100,000 payment for any filings submitted after 12:01 a.m. EDT on September 21, 2025.

Employment is contingent upon verification of background/credentials and work authorization.

Screening of complete applications will begin immediately and will continue until the position is filled.

UMass Dartmouth is an Affirmative Action, Equal Opportunity, Title IX Employer.

Onward Search Education is a specialized education staffing and talent solutions company that helps educators, therapists, and school health professionals find top jobs with the nation's top schools. We’re excited to announce an opportunity for an ABA Paraprofessional in Norfolk County, MA for the 2025–2026 school year. This is a dynamic role supporting elementary school students and offers a consistent weekday schedule: Monday through Friday from 8:30 AM to 3:30 PM.

This opportunity is perfect for education professionals with a passion for supporting students with significant and challenging behaviors, particularly through the principles of Applied Behavior Analysis (ABA).

Position Details:

• Location: Norfolk County, MA
• Start & End Date: 2025–2026 School Year (now through June 16, 2026)
• Schedule: Monday to Friday, 8:30 AM – 3:30 PM
• Hours: Approximately 32.5 hours per week

Responsibilities:

• Implement educational and behavioral programs based on the principles of Applied Behavior Analysis (ABA) for students with disabilities who exhibit significant and challenging behaviors.
• Support students in developing skills across areas including social interactions, academics (reading and math), communication, self-care, and vocational skills.
• Provide 1:1 or small group instruction in school, community, and possibly home settings, always maintaining 100% visual surveillance and strict adherence to safety protocols, including bolting and lost child procedures.
• Collect and graph treatment data daily to monitor progress and collaborate with BCBAs and special educators to evaluate and adjust programming as needed.
• Offer hands-on support for activities of daily living, including toileting and personal hygiene, to reinforce positive behaviors and reduce interfering behaviors using reinforcement strategies.
• Use highly structured, individualized treatment programs developed by behavioral specialists to teach and generalize new skills.
• Handle and respond appropriately to significant acting-out behaviors, which may include aggression (e.g., biting, hitting) or self-injurious behaviors (e.g., head banging, skin picking), following behavior intervention plans with fidelity.
• Reinforce positive behaviors and use evidence-based interventions to decrease problematic behaviors, under the supervision of a BCBA.

Qualifications:

• Experience working with students with special needs, particularly those with autism.
• Ability to follow structured behavior plans and support team collaboration.
• Experience supporting students in a therapeutic program.

What We Offer:

• Competitive pay and benefits package.
• Access to a wide network of schools and districts for diverse placement options.
• Streamlined hiring process to get you started quickly.
• Ongoing communication and advocacy throughout your placement.
• Personalized support from dedicated recruiting professionals.
• Opportunities for professional growth and development.

Why Apply?

If you’re passionate about creating positive change and supporting students’ success, this is the opportunity for you! Work alongside a dedicated team of educators and support staff, helping students reach their full potential.

Ready to join us? Apply today – we can’t wait to hear from you!

The Associate Director, Omnichannel & Marketing Capabilities is a hybrid strategic and technical leader responsible for defining and building the marketing technology infrastructure that powers Galderma's US commercial business. This role acts as the primary bridge between business strategy and technical execution, serving the four major US business units. This individual will lead the design and implementation of the technical roadmap, with a specific hands-on focus on Salesforce Marketing Cloud and Journey Builder to orchestrate complex customer experiences. This high-visibility role will partner closely with Omnichannel Leads, Brand Marketers, and IT to translate commercial vision into a functional reality, ensuring campaigns are data-informed, automated, and scalable.

Location: Boston, MA (Hybrid)

Essential Functions:

Marketing Technology Roadmap & Solution Architecture

• Define and own the technical capability roadmap, translating high-level business requirements from Brand and Omnichannel Leads into specific technical specifications and architectural designs.
• Serve as the primary technical liaison between commercial business units and IT/Global Tech teams to prioritize and implement new platform features, connectors, and integrations.
• Design scalable solution frameworks that allow for \"build once, deploy many\" capabilities across the four Galderma business units to reduce duplication and technical debt.
• Evaluate and recommend new technical tools or plug-ins within the MarTech stack (e.g., SMS aggregators, webinar connectors) to support evolving campaign needs.

Salesforce Marketing Cloud (SFMC) Operations & Execution:

• Serve as the hands-on technical administrator and architect for Salesforce Marketing Cloud, directly managing Journey Builder, Automation Studio, and Contact Builder.
• Build, test, and deploy complex, multi-step customer journeys, utilizing advanced logic (decision splits, engagement triggers) and scripting (AMPscript, SQL) to ensure flawless execution.
• Oversee the end-to-end technical production process, including audience segmentation setup, email/SMS rendering QA, and final deployment scheduling.
• Troubleshoot technical issues within the platform (e.g., API failures, data sync errors, email rendering issues) and resolve them rapidly to minimize business disruption.

Data Activation, CDP & Personalization:

• Lead the technical implementation of Customer Data Platform (CDP) use cases, configuring data ingestion rules and identity resolution logic to create unified customer profiles.
• Develop and maintain the data schema and segmentation logic required to power \"Next Best Action\" and dynamic content personalization across channels.
• Ensure all campaigns are technically configured for accurate measurement from day one, implementing proper tracking tags, parameters, and feedback loops into the data warehouse.

Governance, Vendor Management & Enablement:

• Establish and enforce technical governance standards, including naming conventions, folder structures, and data privacy compliance (consent management/opt-outs) within the platforms.
• Manage the technical output of external development vendors and agencies, reviewing their code and configuration to ensure it meets Galderma's quality and security standards.
• Create and maintain technical documentation (playbooks, data dictionaries, process flows) to support knowledge transfer and operational consistency.

Minimum Education, Knowledge, Skills:

• 8+ years of progressive experience in marketing operations, marketing technology, or digital transformation.
• Deep, hands-on technical proficiency with Salesforce Marketing Cloud, specifically Journey Builder, Email Studio, and Automation Studio.
• Experience in the pharmaceutical, biotech, or healthcare industry is preferred, but not required; experience in highly regulated industries is a plus.

Technical & Functional Skills:

• Proven experience building and managing a marketing technology roadmap and translating business needs into technical specifications.
• Experience implementing or utilizing a Customer Data Platform (CDP) (e.g., Salesforce Data Cloud, Tealium, Adobe) to drive segmentation and personalization.
• Strong understanding of HTML, AMPscript, and SQL basics for audience segmentation and content personalization.
• Demonstrated success in establishing a new capability or function within a complex, matrixed organization.
• Ability to lead through influence, bridging the gap between creative marketers and technical engineering/IT teams
• Strong knowledge of healthcare compliance guidelines, FDA regulations, and privacy standards (PRC process).
• Proven ability to lead through influence and drive change in a complex, matrix-driven organization.
• Experience in capability assessment frameworks and competency modeling.
• Experience managing external agencies and strategic vendors.
• ~10% travel.

Competencies & Abilities:

• Strategic Thinking Shapes training strategy to support commercial objectives.
• Leadership & Influence Inspires and guides peers, field teams, and stakeholders.
• Advanced Instructional Design Builds sophisticated, learner-centered solutions.
• Project & Change Management Leads complex, multi-phase initiatives.
• Analytical Insight Uses data to inform decisions and demonstrate value.
• Innovation & Agility Adopts new approaches and pivots quickly in dynamic markets.

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $170,000-$210,000.

In addition to base salary, we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

What we offer in return:

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps:

• If your profile is a match, we will invite you for a first conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference:

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer's Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Associate Director of Member Engagement & Enablement

Associate Director of Member Engagement Enablement

1) deeply understand our members

2) set our member engagement and experience strategy, including the measures of performance that drive value, both enterprise-wide and for key strategic initiatives

3) provide the support, guidance and insights to help the business achieve those levels of performance;

4) partner with enterprise technology to build and manage the next generation of member engagement capabilities and infrastructure; and

5) operationalize our member engagement programs by coordinating across clinical, service, analytics, marketing, enterprise technology to deliver seamless member engagement interventions that produce measurable impacts and resonate in the market.

Reporting to the Vice President of Member Engagement, Experience, and Advocacy, the Director of Member Engagement Enablement is responsible for supporting the team’s charter by delivering on the 4th pillar. This person will partner deeply with enterprise technology to help scope, design and build the next generation of our consumer engagement infrastructure, leveraging the insights and needs of the entire MEEA team – especially member engagement programs and consumer research and performance measurement – as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives, which includes member navigation.

Key responsibilities include:

• Lead the consumer experience and engagement ‘enablement’ strategic portfolio project work project:
• Be the day-to-day business lead for the staged build of our core member engagement operational data platform
• E.g. ensure the phasing aligns with our strategic business needs and use cases, aware of interdependencies with other projects, vendors and partners in their own phases of development
• E.g. ensure all business use cases and needs across the organization are understood, represented and included for prioritization and then explaining the business rationale behind prioritization decisions to all stakeholders
• Be the day-to-day business lead for our email/SMS
• Design and advance future consumer engagement enablement strategic projects
• In support of our current and developing member engagement programs, and in partnership with the Associate Director of Member Engagement Programs, lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM, omni-channel communication orchestration engines, and analytics platforms.
• Evaluate and consider emerging tools such as (AI, personalization engines, CRM/CMS innovations) for relevance and scalability
• For example, partner with the Associate Director of Member Engagement Programs and colleagues in Performance Measurement and Improvement (PMI) and Health and Medical Management to evaluate new machine learning and CenAI algorithms/tools that identify key points on members’ clinical journeys, the most impactful opportunities for navigation/guidance/intervention and how to prioritize across multiple clinical pathways when a member has multiple conditions, as well as factoring in other key interactions with BCBSMA to maximize relevance, strengthen our relationship with the member and increase the impact of engagement.
• Champion and prioritize AI, automation and self-service functions across all relevant domains and purviews above.

Qualifications:

• Bachelor’s degree required
• Minimum 10 years of experience in health-related technology roles, with a strong preference for health plan experience and the deep understanding of health plan core technologies, data structures, formats and uses (for BCBSMA this means working knowledge and/or use of: DAL/CAR, RTMS, EDI, EAH, MSST and Data warehouse
• Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial, consumer experience, provider performance)
• Deep understanding of the marketing, service and CX technology landscape, including CRM, and email/SMS tools, and customer data technologies.
• Familiarity with agile methodologies and experience embedding agile practices in business teams
• Experience with corporate strategy and portfolio processes
• Strong technical expertise and acumen, with a demonstrated ability to deliver business value through technology
• Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
• Ability to generate trust, influence, and build alliances with dependent stakeholders and business partners.
• Excellent leadership and staff management skills
• Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.