Engineering Structures Elsevier Jobs in York

ABOUT THE COMPANY

We’re redefining the future of menswear—with performance-driven apparel that looks sharp, feels great, and works in real life. Every stitch, click, and conversation is a chance to raise the bar. We act like owners, never settle for average, and move with urgency. At Jack Archer, we’re a team of builders, united by intention and an obsession with delivering for our customers. Come join us and do the best work of your career!

ABOUT THE OPPORTUNITY

The Ecommerce Manager will own the day-to-day strategy and execution of , Jack Archer's largest and highest-potential sales channel, working across creative, product, tech, and operations to deliver a best-in-class digital experience. This role sits at the intersection of data, design, and business strategy, translating insights and cross-functional inputs into site improvements that drive measurable growth. A key part of this role is bringing new products to life on-site through compelling content, storytelling, and an exceptional customer experience, ensuring every launch lands with impact. This person will also work closely with CRM and performance marketing to align on-site experiences with broader campaign priorities and new product launches, while maintaining a strong feedback loop with the CX team to proactively surface and resolve site issues, friction points, and customer frustrations. As the company accelerates off a strong performance in the back half of last year, expanding its product catalog, launching new partnerships, and growing brand recognition, this person will be instrumental in ensuring keeps pace with that growth, building the systems, processes, and testing culture needed to turn increased demand into lasting revenue.

This role is based in our New York City headquarters and operates on a hybrid schedule, with in-office collaboration Tuesday through Thursday. We believe our best creative work happens when we’re building side by side, while still allowing flexibility outside of core in-office days.

WHAT YOU'LL DO

• Own the day-to-day strategy and execution of , ensuring the site is always performing, on-brand, and optimized for growth
• Lead the creative briefing process for all site updates, new product launches, and seasonal campaigns, translating business needs into clear, actionable direction for creative and development teams
• Bring new products to life on-site through compelling content, storytelling, and an exceptional end-to-end customer experience
• Partner closely with CRM and performance marketing to align on-site experiences with broader campaigns, promotions, and new product launches
• Maintain a strong feedback loop with the CX team, proactively surfacing and resolving site friction points and customer pain points
• Use data and analytics to drive decisions, monitor KPIs, and communicate site performance and opportunities to stakeholders and leadership
• Manage the site update process end-to-end, from intake and prioritization through QA and post-launch review
• Identify opportunities to improve or build new processes that increase efficiency and cross-functional alignment
• Contribute to longer-term ecommerce strategy in partnership with the VP of Ecommerce, helping define where the channel is going and how to get there
• Leverage AI tools to streamline workflows, improve output quality, and find new efficiencies across the team

WHAT YOU HAVE

• 3–5+ years in an ecommerce or digital experience role with direct site ownership
• Hands-on experience managing a Shopify storefront at meaningful scale ($10M+ revenue)
• Proficiency with web analytics tools (GA4 or equivalent) and the ability to pull, interpret, and act on data independently
• Working knowledge of A/B testing methodology, from structuring hypotheses to applying learnings
• Fluency in core ecommerce KPIs: CVR, AOV, bounce rate, revenue per session, and LTV
• Proven track record of building or improving operational processes, not just executing existing ones
• Experience working cross-functionally with creative, dev, and CX teams in a collaborative structure
• Strong written and verbal communication skills, with the ability to present recommendations clearly to stakeholders and leadership
• The ability to manage competing priorities and shifting timelines without losing execution quality

WHY YOU’LL LOVE IT HERE

• Direct impact on the growth of one of the fastest-scaling men’s apparel brands
• Competitive salary, and meaningful equity (corporate roles only)
• 100% medical, dental, vision coverage, access to One Medical, Headspace, Spring Health
• Flexible PTO with 12 holidays, competitive parental leave
• Wellness stipend of $1,200 annually paid on a monthly basis
• Fertility reimbursement of $20,000 lifetime benefit from Carrot Fertility
• Lunch stipend every day of the week from DoorDash

Company Description

Atlas Print Solutions, is a full-service print production and design services agency with over 25 years of industry experience. Known for our exceptional customer service and expertise, we work with High-end Luxury Brands, Event Spaces, Major Retail Brands, Creative Agencies and Event Planners to bring their visions to life. Our dedicated in-house creative project managers and innovative solutions team, combined with our advanced production and installation capabilities, guarantee exceptional quality and environmentally sustainable graphic solutions.

Role Overview

The Event Coordinator is a foundational role within the Events Division, responsible for the operational, systems, and administrative backbone that enables high-touch luxury event execution at scale.

This role is not an execution-only or entry-level support position. It is an operations-focused role designed to ensure consistency, accuracy, and efficiency across all event programs, allowing Event Project Managers and senior leadership to focus on execution quality and client experience.

The Event Coordinator will own systems hygiene, vendor infrastructure, billing workflows, and reporting, and will play a critical role in scaling the division to support additional clients.

Core Responsibilities

Operations & Systems Ownership

· Maintain project hygiene and task accuracy within   (project management + CRM)

· Own vendor database structure, accuracy, and status tracking

· Enforce standardized workflows, templates, and naming conventions across all projects

· Support SOP adherence across the Events Division

Vendor Research & Infrastructure

· Source, research, and onboard vendors in new and existing markets

· Maintain vendor profiles, pricing notes, availability, and performance history

· Support vendor outreach workflows and documentation (RFP prep, tracking, follow-ups)

Billing, Data & Financial Support

· Manage billing intake, documentation, and internal tracking

· Support payment tracking and reconciliation in coordination with accounting

· Maintain accurate financial records related to events and vendors

· Ensure timely and complete data entry across systems

File & Documentation Management

· Maintain organized file structures in Google Drive

· Manage production documentation, install images, invoices, and receipts in FileMaker

· Support preparation of monthly and quarterly recaps

Reporting & Continuous Improvement

· Assist with recurring reporting and recap preparation

· Identify operational gaps or inefficiencies and propose improvements

· Support system improvements as the division scales

Tools & Systems

The Event Coordinator will work across the following tools and must be comfortable learning and enforcing systems:

·   (project management & CRM)

· Google Drive

· FileMaker

· QuickBooks (coordination with accounting)

· Microsoft Office Suite

· Google Suite

· Canva

Qualifications & Experience Required

· 2–4 years of experience in operations, event coordination, project coordination, or similar roles

· Proficient in or similar CRM platform

· Strong organizational and process-oriented mindset

-Demonstrated success in client facing roles, with exceptional interpersonal and communication skills

· High attention to detail and accuracy

· Comfort managing multiple projects and deadlines simultaneously

· Proficiency in Microsoft Office and Google Workspace

Preferred Experience

· Experience in luxury, retail, experiential marketing, or events

· Experience with   or similar project management tools

· Familiarity with vendor sourcing, billing workflows, or operations support

· Comfort working in fast-paced, high-expectation environments

Pay

$65,000.00 - $75,000.00 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off

A leading global fashion organization is seeking an Associate Textile Technologist to support its Graphic and Product Design teams during a high-volume seasonal calendar. This role functions as a junior coordinator, partnering closely with Stylists, Designers, Merchants, Graphic Technologists, regional offices, and overseas vendors to ensure print and graphic execution aligns with design intent and production timelines.

The Associate Textile Technologist will play a critical role in translating creative direction into technically sound, factory-ready specifications while maintaining strict adherence to milestone deadlines.

Key Responsibilities

• Partner with Stylists and Design teams to execute prints, patterns, and engineered graphics in alignment with seasonal design intent.
• Coordinate strike-offs, handlooms, knit-downs, and graphic submits in preparation for milestone meetings.
• Review print and graphic submissions with cross-functional teams; provide feedback in partnership with leadership to ensure timely approvals.
• Track all print, pattern, and graphic developments within PLM/Centric systems, ensuring accurate seasonal documentation.
• Monitor seasonal calendar deadlines and ensure all approvals are secured by drop-dead dates; escalate risks and provide solutions proactively.
• Communicate technical requirements to overseas factories, including artwork repeats, layouts, machine limitations, and fabric specifications.
• Detail graphic packages and spec packs clearly to ensure accurate execution at the vendor level.
• Support development of inline seasonal graphics, chase additions, and collaboration projects.
• Maintain organized fabric libraries for strike-offs and reference files.
• Partner cross-functionally to mitigate risks related to delivery, costing, and quality.
• Attend weekly design meetings to align on graphic intent and build technical documentation accordingly.

Qualifications

• Bachelor’s degree in Apparel Production, Textile Technology, Graphic Design, or related discipline (or equivalent experience).
• 2–5 years of experience in print/pattern development, graphic product development, textile sourcing, or apparel production.
• Strong proficiency in Adobe Creative Suite (required).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and PLM/Centric systems.
• Experience approving color, layout, and strike-offs.
• Knowledge of artwork repeats, fabric content, printing machinery, and basic QA testing.
• Working knowledge of printing processes, yarn dyes, garment washing/dyeing, and fabric finishing.
• Experience supporting overseas factories and tracking product readiness.
• Highly detail-oriented with strong organizational and time-management skills.
• Ability to manage multiple product seasons simultaneously within tight calendar deadlines.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and solution-oriented.

Preferred Background

• Apparel graphic design experience.
• Product development exposure within the fashion industry.
• Ability to translate design concepts into technically executable factory documentation.

What Will Make a Candidate Stand Out

• Demonstrated experience working with apparel graphics and surface techniques.
• Hands-on product development experience.
• Proven ability to manage multiple seasons and collaboration projects concurrently.
• Clear examples of communicating technical artwork specifications to overseas factories.

A well-known fashion brand is currently looking for a Freelance Associate Textile Technologist to support the Textile Technology and Graphics teams. This role will partner closely with Stylists, Designers, and Merchandising to ensure prints, patterns, and graphics are executed accurately and delivered on tight seasonal timelines.

Position Summary:

The Textile Coordinator will support the development and execution of seasonal prints, patterns, and graphics across product lines. This role acts as a key coordinator between Stylists, Designers, CAD artists, and global vendors to ensure design intent is maintained while meeting milestone deadlines. The individual will manage strike-offs, pattern approvals, and graphic spec documentation while maintaining accurate tracking within PLM systems.

Key Responsibilities:

• Ensure prints, patterns, and graphic packages are production-ready and viable for each region and vendor

• Develop graphics and artwork packages according to seasonal sourcing strategies

• Track and receive strike-offs, handlooms, and knit-downs in preparation for milestone reviews

• Attend weekly meetings with Stylists and Designers to review print and graphic submissions and provide feedback

• Review engineered graphics, pattern placements, and artwork layouts to ensure accuracy and approval timelines

• Maintain seasonal tracking charts in PLM/Centric to document print, pattern, and graphic development

• Ensure all approvals are completed according to seasonal calendar deadlines

• Communicate updates and risks clearly with cross-functional partners when timelines shift

• Follow up with CAD artists, vendors, and stylists regarding printing techniques, layout constraints, and machine limitations

• Assist in preparing special strike-offs and graphic samples for review and approval

• Manage fabric libraries and reference materials for strike-offs and seasonal development

Qualifications:

• Bachelor’s degree in Product Design, Graphic Design, Apparel Production, Textile Development, or related field

• 2–5 years of experience in print, pattern, graphic product development, or textile sourcing

• Experience reviewing and approving color, layout, and strike-offs for graphics and prints

• Knowledge of repeat artwork, fabric content, and printing machine capabilities

• Understanding of printing processes, yarn dye techniques, garment dyeing, washing, and fabric finishing

• Proficient in Adobe Creative Suite, Microsoft Office (Excel, Word, Outlook), and PLM/Centric

• Ability to track development readiness with overseas factories and vendors

• Strong organizational skills with excellent attention to detail

• Strong written and verbal communication skills

• Self-starter with the ability to manage multiple product seasons simultaneously

• Collaborative team player with proactive problem-solving skills

Job Responsibilities:

• Research market, trends, innovation, competition, and product, online and in-store
• Stay abreast of trends, new techniques, software’s, and resources in graphic design
• Collaborate on and help to create seasonal collections & trends
• Contribute to overall design intent and category direction for the seasonal ranges
• Provide direction for creative and collaborate on projects
• Work directly with Art/Creative Directors to execute graphics and product. Can work on projects from trend/inspiration/direction independently
• Must be able to execute and re-create art based on character assets to make unique and one of a kind art
• Must have a soft sketchy hand that is geared toward a higher end consumer with unique art placements
• Design and create engineered graphics from concepts to creation. Must be able to design with production in mind at 10 colors or less
• Solid understanding of product development process
• Assist design with sampling set up (pre-production files)
• Assist to prep/ revise production files
• Work well with cross-functional licensing teams to resubmit art based on licensor comments efficiently, and additional needs for product approvals and rights
• Must be able to work in a fast past work environment. Essential to ensure projects are delivered on time and aligns with product development calendar. Strong organizational, time management, and communication skills
• Support department ideas and identifies opportunities for process improvement

Salary Range: $75,000 - $90,000

Job description:

MEN’S KNITWEAR & DENIM DESINGER

For all knits, graphics and denim categories, assist with accessories as needed

Key Responsibilities Design Leadership & Direction

• Lead seasonal concept development across knitwear, sweaters, and graphics
• Drive stitch development, yarn direction, silhouette innovation, and color strategy
• Present seasonal design direction to internal stakeholders

Category Ownership

• Own product lifecycle from initial concept through Proto, Pre-Production, and Bulk
• Create detailed technical flats, CADs, and artworks in Adobe Illustrator
• Provide clear and actionable sample comments, fit direction, and construction guidance
• Align product development with SKU plans, margin targets, and sales strategy

Knit & Yarn Development

• Oversee stitch engineering, gauge selection, yarn sourcing, and knit-down approvals
• Evaluate fabric performance, cost implications, and construction feasibility

Graphics

• Conceptualize and execute original graphic direction
• Create graphic tech packs and oversee strike-off approvals

Vendor & Cross-Functional Collaboration

• Communicate directly with overseas factories, mills, and yarn suppliers
• Lead fittings alongside Technical Design
• Partner closely with Merchandising and Production to ensure execution excellence

· Bachelor’s Degree in Fashion Design

· Exhibits a strong work ethic, have the passion to learn and grow in the fashion industry

· Must be a self-starter, able to work independently and as a team player

· Excellent interpersonal skills and strong team orientation

· Ability to adjust to changing work demands and able to handle multiple tasks at once

· Detail oriented with exceptional organizational abilities

· Solid understanding of product construction (e.g., finishes, fabrics, trims)

· Strong understanding of garment construction and fit

· Proficient skill set in PLM, Illustrator, Photoshop, Excel

· Strong understanding of color and pattern

· Advanced knowledge of fabric and washes

· Strong verbal and written communication skills

· Ability to work in cross-functional organization with Merch, Tech, Production, and Marketing

Qualifications

• 8+ years experience in men’s knitwear and sweater design
• Strong technical knowledge of knit construction, yarns, gauges, and stitch development
• Proven ability to independently own categories
• Advanced proficiency in Adobe Illustrator and Photoshop
• Experience working in PLM systems
• Strong understanding of garment fit and production processes
• Excellent cross-functional communication skills

Ideal Candidate

• Strategic and commercially minded
• Confident decision-maker
• Highly organized with strong attention to detail
• Entrepreneurial and comfortable in a growth-oriented environment

****We are a fast growing team and the ideal candidates would have a strong entrepreneurial spirit. We provide an energetic and highly stimulating work environment. Salary commensurate with experience and we offer all customary benefits.

Please submit resume and portfolio with application.

Job Types: Full-time

Schedule:

· Monday to Friday, 5 days in office (Required)

Experience:

· Adobe Illustrator, Photoshop (garment sketching): 4 years (Required)

Work Location: Midtown, Manhattan

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

A growing multidisciplinary design firm in Manhattan is adding a Senior Project Manager to lead large-scale residential work across its expanding construction management division. This is a lead role with real ownership, not a support position buried in a matrix.

⠀⠀

𝗪𝗛𝗬 𝗧𝗛𝗜𝗦 𝗥𝗢𝗟𝗘

You've spent a decade or more managing large residential projects and you're good at it. But if your current firm has you stuck in a lane, repeating the same scope year after year with no visibility into the bigger picture, this is worth your attention.

This role puts you directly on large-scale residential work with a team behind you to lead. You'll coordinate across consultants, owners, and internal teams. You'll present. You'll make decisions. And you'll do it at a firm that is actively expanding its CM pipeline, which means there is room to grow with the work.

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𝗧𝗛𝗘 𝗢𝗣𝗣𝗢𝗥𝗧𝗨𝗡𝗜𝗧𝗬

You will join the construction management division and take the lead on large-scale residential project work. This is a hybrid role based out of the Manhattan office with on-site presence expected as the project demands. You will manage a team and be expected to be hands-on. This is not a purely administrative PM role.

The hiring manager described the day-to-day as constant coordination: a lot of email management, a lot of follow-up, working across consultants and stakeholders to keep large projects moving. If you thrive in that kind of environment, this is built for you.

⠀

𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗗𝗢

• Lead day-to-day project management on large-scale residential construction projects

• Coordinate across consultants, contractors, and internal teams to maintain schedule and scope

• Manage and direct a project team, providing oversight and technical guidance

• Produce and review construction documentation using Revit

• Lead client and stakeholder presentations, including progress updates and milestone reviews

• Track project schedules, budgets, and deliverables with a high level of detail and accountability

• Manage submittals, RFIs, meeting minutes, and project correspondence

⠀

𝗥𝗘𝗔𝗟 𝗧𝗔𝗟𝗞

This role is high-volume. There is a lot of coordination, a lot of communication, and a lot of follow-up. The right person enjoys that pace and can manage multiple threads at once without losing the details. If you prefer a slower-moving environment with clearly defined lanes, this is likely not the right fit.

The firm is also actively building this division, which means some things are still being figured out. If you want everything handed to you, this may feel unstructured. If you want to help shape how a growing CM practice operates, that is exactly what is on offer.

⠀

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱:

• 10-15 years of experience in architectural project management, with a strong residential focus

• Advanced Revit proficiency, current version (2023 or newer required)

• Demonstrated experience leading teams and managing large-scale residential projects

• Strong construction documentation background, verifiable through portfolio

• Excellent coordination, communication, and presentation skills

• Bachelor's degree in Architecture, Engineering, or related field

𝗖𝗢𝗠𝗣𝗘𝗡𝗦𝗔𝗧𝗜𝗢𝗡 𝗔𝗡𝗗 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦

𝗕𝗮𝘀𝗲 𝗦𝗮𝗹𝗮𝗿𝘆: $120,000 to $130,000 depending on experience

𝗕𝗼𝗻𝘂𝘀: Biannual performance bonuses (paid at year-end and end of Q1)

𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲: Medical, dental, and vision coverage from Day 1

𝗥𝗲𝘁𝗶𝗿𝗲𝗺𝗲𝗻𝘁: 401(k) with employer match (50% up to 4%)

𝗟𝗶𝗰𝗲𝗻𝘀𝘂𝗿𝗲: AIA dues and licensure renewal fees covered

𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: Continuing education supported

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Manhattan, NY. Hybrid schedule with on-site presence as project requires.

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Apply via LinkedIn and we'll reach out to schedule a conversation. Confidential search; your application is fully private.

Finance & Operations Administrator – Property & Marketing Support

Pay Rate: $28–$32/hour (W-2)

Location: Onsite – New York, NY 11211

Schedule: Monday–Friday | 9:00 AM–5:00 PM (EST)

Start Date: ASAP

Duration: LOA coverage with potential longer-term extension

Perks: Weekly pay + benefits

About the Role

Our leading retail client is seeking a Finance & Operations Administrator to support the Property Coordinator, Marketing Director, and Center Management Team at Westfield World Trade Center. This role plays a critical part in ensuring smooth day-to-day operations across finance, tenant coordination, contracts, events, and marketing support.

This is an excellent opportunity to gain hands-on experience with a global retail organization while supporting a dynamic, fast-paced property environment.

What You’ll Do

Finance & Administrative Operations

• Process Accounts Payable and Accounts Receivable, including PO/invoice processing, manual billings, and percentage rent calculations
• Support month-end, quarter-end, and year-end reporting and audits
• Collect tenant sales data and maintain accurate rent rolls and financial trackers
• Reconcile P-card expenses and maintain financial documentation
• Maintain service contracts, work orders, and vendor documentation

Tenant, Vendor & Property Coordination

• Manage tenant onboarding and ongoing support, including certificates of insurance and compliance documentation
• Oversee the Port Authority Loading Dock (VS3) system, including delivery approvals and scheduling
• Issue tenant notices related to deliveries, operations, and lease requirements
• Serve as a key liaison between tenants, facilities, security, and internal teams

Retailer Events & On-Site Activation Support

• Coordinate in-store retailer events by collecting event details and securing required approvals
• Communicate event plans to security, housekeeping, engineering, and marketing partners
• Support on-site activations such as Gift with Purchase programs, The Good Festival, and seasonal events
• Assist with new retailer orientation, including URW Connect app training, center amenities, and operational guidelines
• Gather retailer feedback and participation data to support continuous improvement

Website & Marketing Content Support

• Audit and maintain the Westfield WTC website to ensure content accuracy and brand alignment
• Upload and manage promotions, tenant offers, and event listings
• Collaborate with internal teams to ensure consistency across messaging, imagery, and campaign content
• Support marketing campaigns and seasonal activations with timely content updates

General Office & Team Support

• Process mail, invoices, checks, and tenant documentation
• Order office supplies and coordinate IT support as needed
• Attend weekly staff meetings and required trainings
• Support ad hoc administrative and operational needs

What We’re Looking For

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in an administrative, operations, or finance support role
• Experience with AP/AR, invoicing, and financial documentation
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with tenants, vendors, and internal teams
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint)
• Experience with Salesforce and Procore is a plus
• Ability to manage multiple priorities while maintaining professionalism and composure

Why This Role

• Exposure to property operations, finance, marketing, and events in one role
• Work onsite at a flagship, high-profile retail destination
• Strong training and onboarding with role continuity beyond LOA coverage
• Opportunity to build relationships across retail, marketing, and operations teams

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-EM1

Optony Inc. is a global research and consulting firm that helps organizations achieve clean energy goals through practical, real-world solutions. Specializing in supporting governments, utilities, schools, and commercial entities, Optony offers independent guidance and deep expertise in the clean energy sector. By empowering clients to make data-driven decisions, the company reduces risks, optimizes operations, and maximizes long-term returns on investments.

Optony is seeking a Cleantech Analytics App Product Manager for a part-time hybrid role based in New York, NY, with flexibility for remote work. The Product Manager will oversee the development and management of a cleantech analytics application, collaborate with cross-functional teams, and ensure that the application fulfills the needs of its users. Day-to-day responsibilities include defining product requirements, managing timelines, coordinating with developers, analyzing user feedback, and delivering product enhancements that align with the company’s clean energy mission.

• Experience in product management, project coordination, and agile development processes
• Knowledge of cleantech, renewable energy, and sustainability fields
• Expertise in data analytics, software tools, and market trend analysis
• Strong communication, stakeholder collaboration, and leadership skills
• Ability to work effectively in a hybrid work environment and adapt between in-office and remote tasks
• Bachelor’s degree in Business, Environmental Science, Engineering, or a related field
• Experience with UX/UI design and software testing is a plus
• Passion for clean energy and climate solutions

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.