Engineering Structures Elsevier Jobs in Lyons Cook County Il Online

Overview

A leading electrical contractor in Chicago is seeking an Assistant Project Manager to support large‑scale industrial and data center projects across the region.

This role places you side‑by‑side with an experienced PM, developing the core skills required to independently manage major electrical construction project, often $50M–$100M+ in size.

This is a career‑path position with structured development, hands‑on project exposure, and a clear track toward full Project Manager responsibility.

Responsibilities

• Assist the PM in delivering industrial and data‑center electrical projects from pre‑construction through closeout
• Manage RFIs, submittals, shop drawings, change orders, procurement logs, testing records, and other documentation
• Track schedules, constraints, progress, and field requirements
• Coordinate with field crews, vendors, suppliers, GCs, and internal teams to maintain workflow
• Support forecasting of labor, materials, and costs; maintain accurate financial tracking
• Assist with early project pursuits: quotes, drawing reviews, VE options, estimate summaries, and proposal prep
• Help prepare bid packages and support estimating tasks when needed
• Join client meetings, walkthroughs, and coordination sessions; support client‑facing communication
• Build and maintain strong relationships with clients, GCs, subcontractors, and internal teams
• Support procurement of materials, equipment, and long‑lead items; track deliveries and lead times
• Maintain project logs, compliance documentation, and quality records
• Support safety, compliance, and project quality initiatives
• Provide day‑to‑day operational and administrative support to the Project Manager

Qualifications

• Bachelor’s degree in Construction Management, Electrical Engineering, or related field.
• 3–5 years post‑graduate experience in construction; industrial electrical experience strongly preferred.
• Understanding of project delivery: bidding, schedules, COs, procurement, and field operations.
• Strong communication and stakeholder‑management skills.
• Proficiency with MS Office; exposure to Procore, Bluebeam, PlanGrid, Accubid, Primavera, etc., is a plus.
• Strong organizational, analytical, and problem‑solving abilities.
• Ability to work on‑site 5 days per week in the Chicago area.

Compensation

• Base salary: Up to $110,000 (DOE)
• Annual bonus: Competitive performance‑based structure
• Healthcare: Comprehensive medical, dental, and vision coverage
• Retirement: 401(k) with company match
• Career growth: Clear advancement path, structured training, and continuous professional development
• Additional benefits: Strong support resources, mentorship, and long‑term career progression within a growing electrical contractor

PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results-driven individuals to join our rapidly growing team and industry.

The Senior Asset Protection Investigator will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and compliance exposures, throughout the entire vertical structure of PharmaCann. They will also be responsible for ensuring all of the company’s properties are safe and secure, by assisting the Regional Asset Protection Manager with implementation and administration of policies and programs which include establishing and maintaining operational procedures, training requirements, internal controls, and the monitoring/reporting of processes in order to comply with all applicable local, state and federal laws, rules and regulations.

The salary for the role is up to $65,000

Essential Functions / Responsibilities

• Monitoring & reviewing of electronic surveillance (Access Control & CCTV) as well as security alarm systems (Intrusion/Fire).
• Providing direction to security associates when they assist with ongoing investigations.
• Inspect company properties for Security & Asset Protection concerns and then assist with correcting and further securing.
• Develops partnerships & collaborates with 3rd party Contract Security Services, Federal, State and Local Law Enforcement agencies, which improves prosecution, restitution opportunities, and ensures the protection of company assets/employees.
• Assist in coordination of physical security programs (alarms, CCTV, access control).
• Support operations of the SOC when needed, ensuring necessary coverage is in place, and filing in when there are shortages in staffing.
• Assisting with the development of training for Emergency Preparedness and Response.
• Support all functional areas of the business when needed, during critical emergencies.
• Assists with facilitating the objectives of the Security team, by providing answers to questions, as well as providing the team with the tools and resources they need to perform their tasks.
• Performing Asset Protection related audits, with a focus on access control, camera systems and alarm sy Investigate inventory compliance and accuracy at Dispensaries and Cultivation facilities.
• Observing and inspecting the receipt and delivery of product at Dispensaries and Cultivation sites.
• Stay current with all laws, rules, and regulations as they pertain to Asset Protection and Security.
• Program intrusion detection systems and ensure accuracy.
• Assisting with the development of new SOPs and programs for the various departments within the company.
• Utilize all available data & incident reporting tools to identify trends, hotspots, and other potential opportunities that require further investigation.
• Conduct internal investigations and interviews relevant to inventory/cash variances, theft, fraud, dishonest/unethical behavior, damage to the business/property, operational opportunities and violations of policy that adversely affect sales, compliance, loss, or brand integrity.
• Conduct investigative interviews either in-person or via telephone, Zoom, Teams, or similar platforms.
• Maintain thorough and accurate documentation of investigative findings to present operational/compliance failures & dishonest/unethical activity to Human Resources, Operations Executives, Legal, and/or Law Enforcement.
• Assist with the development of exception reporting that will help identify potential fraud and vulnerabilities that exist within the company’s ecommerce format.
• Investigate fraud relating to Online Orders, loyalty programs and Identity Theft.
• Assist with the development and rollout of a shrink program for the company.
• Investigate operational opportunities that may be causing shrink within the company.
• Assist with identifying and responding to scam/social engineering attempts.
• Partner with IT on developing new ways to protect against scam/social engineering attempts.
• Partner with on-site leadership and Human Resources to identify/resolve rule infractions or violations committed by PharmaCann employees and partnering vendors.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Competencies and Qualifications

• Minimum 21 years of age.
• Pass a comprehensive multi-state background check, including criminal history & obtain/maintain state agent requirements.
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check.
• Minimum of 3-5 years of experience in Asset Protection/Loss Prevention, with at least 1-2 years of investigations experience preferred.
• Experience in using CCTV (experience with multiple CCTV configurations and vendors, is highly desired).
• Analytical capabilities with a proven aptitude for learning new applications.
• Ability and willingness to travel overnight for business purposes.
• Proven ability to perform independently with minimal supervision.
• Proficient knowledge of exception-based reporting, Microsoft Office (Excel, Word, PowerPoint, and Power BI).
• The successful candidate must be comfortable working in a fast-paced, rapidly changing environment, capable of handling multiple tasks and possess excellent organizational, communication and analytical skills.
• Demonstrated safety, security, risk management, and client service capabilities.
• Ability to deliver clear, concise, accurate and effective communication (verbal and written) proactively.
• Excellent problem-solving ability and ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions.
• High School degree or equivalent required.
• 2-year college degree or related college coursework in criminal justice, risk management, or business is preferred.
• Wicklander-Zulawski certification preferred.

Working Conditions

• Able to use a computer for extended periods of time.
• Able to move about a typical retail, office, and manufacturing/warehouse environment.
• Able to perform general office managerial and administrative activities.
• Able to visually observe, speak, and hear.
• Able to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds.
• Regular and on-time attendance.
• Hours can exceed 40 hours per week, and will require weekends, nights, holidays, and open work availability.
• Occasional travel by conventional means to other locations as required is possible.
• Schedule will consist primarily of peak hours for location, but will require supporting overnight or late night shifts, when needed.
• This position may be required to work outdoors and/or during inclement weather.

Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

We are an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Job Description: Sr. Project Manager

Reports To: Director of Operations

FLSA: Exempt

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Company Overview

Admiral Heating has been a trusted leader in commercial and industrial HVAC solutions in the Chicagoland area for over 70 years. Specializing in union construction projects and service work, we partner with contractors, developers, and building owners to deliver custom engineered heating, ventilation, and air conditioning solutions. Our reputation is built on quality workmanship, deep industry relationships, and a commitment to long-term customer success.

Admiral Heating operates on EOS (Entrepreneur Operating System). Our Core Values which we require all employees to exemplify are: Safety and Quality First, Intensely Diligent, Own it!, Innovative Approach, Proudly Humble of our Reputation and Exceed Expectations.

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

Job Duties and Responsibilities:

• Preparation of project budget based on the takeoff estimate
• Plan, organize and manage the construction project in all areas from start to successful completion including contract proposal, budget, change orders, materials procurement, billing, and collection.
• Comply with project contract including legal notifications, scope administration, change order procedures, billing, contract schedules, claims procedures and other contract requirements.
• Responsible for cost management. Monitor efficiency and production for compliance with labor budget.
• Work with field and others on the project team to maintain project tracking and reporting to ensure work progress and budget compliance.
• Control, collect and disseminate all project documentation.
• Maintain professional and timely communication with the general contractor, design team, owner, subcontractors, various company divisions and other key participants.
• Ensure the procurement of major equipment and fixtures
• Assure that all production meets quality control standards. Protect and mitigate liability.
• Support and participate in the company safety program.
• Take off, estimate and Formulate change order requests in a timely and efficient manner and updated internal budgets.
• Proactively manage construction costs to promote the overall projects success
• Communicate with management, vendors, and construction team as necessary.
• Responsible for ensuring project management team delivers projects within estimated gross profit
• Assist estimating team as requested

Qualifications, Competencies, & Abilities:

• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Excellent time management and organizational skills.
• Self-Motivated, with the ability to work with little or no supervision.
• Strong level of attention to detail.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Excellent interpersonal skills, and the ability to communicate information and ideas both verbally and written so others will understand.
• Ability to manage and prioritize multiple projects and deadlines.
• Work and communicate effectively with individuals at all levels, including executives.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Work is performed primarily in a standard office environment.
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.

Education and Experience:

• Bachelor’s degree in project management, engineering, finance or business from an accredited college or university or associate’s in business or accounting preferred.
• Fluent with Microsoft Office Suite.
• 7 Plus Years’ experience in related industry or Project Management field is preferred
• Extensive knowledge of HVAC, Duct work and piping

Compensation & Benefits

• Base Salary range $120,000 - $180,000
• Bonus and Profit Sharing up to 30% of base salary
• Fidelity 401k Plan with all fees paid by Admiral
• 401k Safe Harbor Match of 4%
• BCBS PPO and HMO Health Insurance Options (Admiral pays 75%)
• Dental and Vision Plans (Admiral pays 75%)
• Tuition Reimbursement
• Generous PTO Policy
• Paid Holiday’s
• 100% Admiral paid Long and Short Term and Short
• $20,000 Admiral Paid Life Insurance
• Flexible Spending and Dependent Care Accounts
• Employee Assistance Plan
• CTA and Parking Reimbursement
• Employee events throughout the year

IF INTERESTED IN THIS POSITION, PLEASE EMAIL RESUME TO:

This job description does not list all the duties of the job. You may be asked by managers to perform other instructions and duties. This job description may be revised from time to time and does not constitute a contract for employment.

• Develop and implement companywide VDC standards and templates.
• Train teams on VDC tools to boost digital proficiency
• Lead BIM/VDC coordination across architectural, civil, structural, and MEP disciplines.
• Develop and maintain discipline specific BIM models.
• Coordinate with project teams, subcontractors, and designers to ensure accurate model-based planning and execution.
• Manage BIM Execution Plans and VDC standards.
• Conduct clash detection and constructability reviews using Navisworks, Revit, Civil 3D, AutoCAD, MicroStation, and Autodesk Construction Cloud.
• Geolocate models for survey alignment, field layout, and spatial coordination.
• Integrate point clouds into Revit, AutoCAD, and Navisworks for design verification.
• Collaborate with Senior Survey Manager to translate models into field layout and verify as-builts.
• Maintain as-built models throughout construction.
• Validate field conditions for QA/QC and coordination.
• Perform and manage 3D laser scanning with Leica, FARO, or Trimble equipment.
• Manage and operate reality capture technologies including drones (FAA Part 107 certification required) and insta 360 cameras for precise geospatial data and visual documentation to support planning, design and construction.
• Ensure organized data management and long-term storage.
• Research and apply emerging construction technologies.
  

• 8–10 years of experience in the construction, engineering, or design industry.
• Minimum 5 years of direct BIM coordination experience.
• Proven expertise in BIM model management and reality capture technologies.
• Proficiency in BIM software: AutoCAD, Civil 3D, Revit, Navisworks, ReCap, and MicroStation.
• Proficiency in scan processing software: Leica Cyclone, FARO Scene, Trimble RealWorks.
• Proficiency with drone operation and data processing tools: DroneDeploy, DJI Terra, Pix4D.
• Solid understanding of survey principles and practices.
• Ability to read and interpret construction documents, including drawings, specifications, schedules, and scopes of work.
• Skilled in interpreting and utilizing scanned point cloud data.
• Highly motivated team player with the ability to work collaboratively across internal and external teams.
• Strong communication skills and a passion for BIM and its impact on construction processes.
• Bachelor’s degree in Architecture, Engineering, or Construction Management
  

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401K matching
• Flexible spending account
• Life insurance
• Referral program
• Professional development assistance
• Eligibility for Year End Bonus
• LifeLock Subscription
  

Site Reliability Engineer

Description and Requirements

About Our Team

We are building Quantum, a next‑generation hybrid AI platform that spans Windows, Android, and cloud. As part of this initiative, we are growing the reliability engineering organization that powers cross‑device Personal AI.

We are hiring Site Reliability Engineers (SREs) to strengthen the reliability, observability, and operational excellence of Qira’s AI systems across device, edge, and cloud. Depending on your strengths, you may be aligned to areas such as Observability, Operations, or Service Reliability.

Works with the speed and creativity of a startup inside— you’ll help build foundational systems with clarity, ownership, and modern engineering practices.

Location: On-site in Chicago, IL. Hybrid (3 days on-site, 2 days remote)

What You Might Work On

As an SRE, you may be responsible for a subset of the following, depending on team placement and skill alignment:

Reliability & Systems Engineering

• Support the reliability, availability, and performance of distributed systems across cloud, edge, and device environments.
• Help define, measure, and monitor SLIs and SLOs for core services.
• Identify reliability risks and collaborate with senior engineers on mitigation plans.

Operational Excellence

• Participate in on‑call rotations and assist with incident response and post‑incident reviews.
• Contribute improvements to runbooks, automation, and tooling that reduce alert noise and operational toil.
• Help enhance detection, alerting, and response workflows.

Observability & Insight

• Implement and improve telemetry using OpenTelemetry, Grafana, and related tools.
• Build dashboards and tools that improve visibility into system health and AI service behavior.
• Ensure observability data is complete, accurate, and actionable.

Deployments & Change Safety

• Support safe, reliable deployment workflows including canaries, staged rollouts, and automated rollbacks.
• Assist in improving CI/CD systems and deployment tooling.

Collaboration & Best Practices

• Work closely with senior SREs, DevOps engineers, AI/ML teams, and platform engineers.
• Contribute to reliability reviews, operational readiness checks, and cross‑team projects.
• Advocate for modern SRE and DevOps practices within the organization.

Basic Qualifications

• 4+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production systems operations.
• Bachelor’s Degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).
• Foundational experience supporting distributed systems in production.
• Ability to write scripts or tools in Python, Go, Bash, or similar languages.
• Solid understanding of Linux systems, networking basics, and system performance fundamentals.
• Experience with cloud platforms (Azure preferred, AWS or GCP acceptable).
• Familiarity with monitoring/observability (metrics, logs, tracing).
• Experience with containers and Kubernetes.

Preferred Qualifications

• Experience with OpenTelemetry instrumentation and telemetry pipelines.
• Hands‑on experience with Grafana, Prometheus, Loki, or Tempo.
• Exposure to AI/ML systems, inference services, or data‑intensive workloads.
• Experience contributing to CI/CD processes and deployment automation.
• Familiarity with hybrid architectures spanning device, edge, and cloud.
• Passion for automation, reliability, and operational excellence.

What Success Looks Like

• Systems become easier to operate, observe, and trust.
• Alerts are more accurate and actionable.
• On‑call load decreases through thoughtful automation and improvements.
• Deployment workflows become more reliable and repeatable.
• You grow toward deeper ownership and technical leadership within the reliability engineering organization.

Job Title: Director of Analytics & Insights (Amazon Agency)

Location: Milwaukee, WI

Alternate location: Or home based anywhere in the US

Industry: Ecommerce (Amazon Agency)

Channel: Mostly Amazon and

Direct Reports: Team of 5-6 Analysts

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9557_JOB

Remote work policy: Full remote

Job Seniority: Executive Level, Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Ecommerce, Consumer Goods,

Function(s): eCommerce,

Region(s): Arizona, Atlanta, Boston, Chicago, Cincinnati, Las Vegas, Los Angeles Area, New Orleans, NORTH AMERICA, USA, Dallas, California, Fort Lauderdale / West Palm Beach, Houston, Colorado, Connecticut, San Francisco Area, Florida, Miami, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York City area, North Carolina, Ohio, Pennsylvania, Texas, Utah, Washington DC, Maryland, Delaware, Washington

Company Description

Our client is a well-established ecommerce services organization that supports brands in building and scaling their presence across major online marketplaces (Amazon and mostly). With a long-standing track record in digital commerce, the firm provides strategic and operational support spanning retail, media, creative and performance enablement. Its environment is collaborative, entrepreneurial and data-driven, with a strong emphasis on translating complexity into clear business value.

Objective of the Role

Our client is seeking a Director of Analytics & Insights to lead the strategic development of its measurement and insights capability. This individual will define how performance is measured, interpreted and communicated across client engagements, with a particular focus on ecommerce, digital advertising effectiveness and broader brand growth.

The role is designed for a senior leader who can combine technical depth with business judgment. The successful candidate will establish a clear vision for analytics and reporting, strengthen the quality of insight generation across the organization, and help create scalable frameworks that enable client teams to translate data into action. This position will also play an important role in shaping how advanced tools, automation and artificial intelligence support a modern analytics function.

Ideal Profile

The ideal candidate will bring a strong background in ecommerce analytics, digital advertising measurement and commercial insight generation, ideally gained within a brand-led environment, an agency, or a similarly complex client-facing business. A deep understanding of marketplace ecosystems is essential, particularly in relation to Amazon advertising, Amazon Marketing Cloud, omnichannel measurement and upper-funnel media effectiveness.

This person should be equally credible in technical and executive settings: capable of engaging with analysts, data partners and technical teams while also presenting clear, actionable conclusions to senior leadership. The right profile will combine strategic thinking, intellectual curiosity, sound judgment and the ability to bring structure to an evolving function.

Responsibilities

• Define and advance the analytics and insights vision for the organization.
• Establish scalable measurement frameworks covering retail performance, advertising effectiveness, brand growth and operational health.
• Lead and develop the analytics team, strengthening capabilities, role clarity and professional growth.
• Create clear standards for reporting, dashboards and insight delivery across client accounts.
• Improve the quality of interpretation by ensuring data is translated into commercial recommendations and action plans.
• Serve as a subject matter expert on advanced ecommerce measurement, including Amazon Marketing Cloud and omnichannel analytics.
• Partner with internal technology and engineering teams to improve data infrastructure, automation and reporting efficiency.
• Evaluate the current operating model and clarify ownership between analytics, reporting and client-facing teams.
• Support the development of advanced analyses that go beyond standard dashboard reporting and provide deeper strategic value.
• Ensure analytical output remains relevant, accurate, decision-oriented and aligned with the evolving needs of clients and the business.

Requirements

• Significant experience in analytics and insights leadership, including team management.
• Strong expertise in digital advertising measurement and ecommerce performance analysis.
• Demonstrated knowledge of Amazon advertising tools, metrics and measurement methodologies, including Amazon Marketing Cloud.
• Familiarity with omnichannel measurement, customer journey analysis and upper-funnel media evaluation.
• Advanced capability in SQL and experience with business intelligence and visualization platforms such as Tableau, Looker or similar tools.
• Working knowledge of statistical or analytical tools such as Python, R or equivalent.
• Ability to design measurement frameworks that connect media investment to broader business outcomes.
• Strong communication skills, with the ability to simplify complex analysis for non-technical audiences.
• Experience operating in a fast-paced, evolving environment with multiple stakeholders.
• Bachelor's degree required; an advanced degree is advantageous.

Optomi, in partnership with a leading logistics company is seeking a Senior Full Stack Java Developer (Java / Kafka / Spring Boot / AWS) to support and modernize critical systems within the Mechanical organization. This team maintains locomotives, railcars, and detector systems that capture millions of operational and safety data points across the network.

About the Position: The role focuses on refactoring legacy microservices, scaling event-driven architectures, re-platforming rules engines, and building cloud-native, resilient, high-volume IoT data pipelines. This is a high-impact engineering role where your work directly influences safety, reliability, and operational efficiency across one of the largest transport networks in the US.

Apply Today if your Background Includes:

• 6+ years of Full Stack experience with a backend emphasis in Java Spring Boot development.
• Strong event-driven architecture + Kafka experience
• Proven experience modernizing legacy microservices & distributed systems
• AWS Cloud experience
• Hands-on Python experience for backend/data workflows
• DevSecOps mindset: automated testing, CI/CD, secure coding
• Experience supporting both greenfield and legacy systems
• Strong relational DB experience (Postgres preferred)
• Experience handling IoT or high-volume sensor data pipelines
• Familiarity with open-source tooling and cloud-agnostic architectures
• Ability to mentor junior engineers and provide technical leadership

What the Right Professional Will Enjoy!

• Fully remote work opportunity with up to 20% travel.
• Opportunity to work with a fast-growing team focused on modernization, cloud adoption, and automation.
• Direct impact on safety, rail operations, and national freight logistics.
• Work on high-volume IoT, event-driven architectures, cloud-native systems.
• Exposure to AI/GenAI, automation, and open-source tooling
• Leadership opportunities with junior developers

Responsibilities:

• Modernize legacy microservices and distributed systems supporting mechanical operations and detector networks.
• Design and implement backend services using Java, Spring Boot, event-driven patterns, and Kafka.
• Scale and optimize high-volume IoT data pipelines (30M+ incoming data points from sensors/detectors).
• Lead architecture, design, and deployment efforts for new and existing services.
• Refactor and support large rules-engine frameworks (600+ rulesets).
• Contribute to cloud-native development (AWS preferred; Azure acceptable; cloud agnostic mindset encouraged).
• Use Python for backend workflows, automation, and data processing tasks.
• Build automated CI/CD and testing frameworks following DevSecOps best practices.
• Work with Postgres and relational databases to tune, model, and integrate data.
• Mentor junior developers and support a strong engineering culture focused on speed, clarity, and automation.
• Collaborate across teams to build scalable, modern systems.
• Support both new development and the existing application footprint.

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

ProSidian Seeks a Administrative Support IV - Operations headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Clients.

This CONUS - Washington, DC (Remote) | Junior Consultant - Full-Time position currently best aligns with the Administrative Support Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive \"Jugaad\" and dialogue targeting mission success. ProSidian Team Members work to provide Energy Industry (Oil & Gas / Power & Utilities) Sector related Management And Operations Consulting Solutions for Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) Services on behalf of The US Department of Energy (DOE-ID).

Administrative Support IV - Operations (NOA051) Candidates shall work to support requirements for (Operations Services) and Provides administrative support to technical and management level personnel. Includes, but is not limited to, project administration, planning and coordination, documentation and briefing support, general office support, secretarial support, human resource support.

Examples of General Responsibilities

• Coordinates and plans project / office administration and support.
• Provides general office support, documentation support, project administration, administrative and secretarial support, and human resource support.
• Supports project financial tracking and reporting requirements including project control and account resolution
• Performs other administrative and support functions as assigned.

Administrative Level IV Candidates shall have relevant Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Experience particularly with background, experience, and credentials to perform Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) for Engineering Services on behalf of clients such as U.S. Dept. Of Energy Idaho Operations Office - Nuclear Energy's (NE) Office of Fuel Cycle Technologies supplemented by a High School or Equivalent Education and 10 Yrs. - 12 Yrs. Experience.

Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership ability to guide and lead colleagues on projects and initiatives Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people Communication ability to effectively communicate to stakeholders of all levels orally and in writing Motivation persistent in pursuit of quality and optimal client and company solutions Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization ability to manage projects and activity, and prioritize tasks

Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom

ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

Our biotech client is seeking a Communications Project Manager to support Corporate Communications and R&D Communications in a part-time freelance capacity.

This is an ongoing 20 hours/week role with an expected duration of 6 months, with potential to extend. This position is fully remote and you will be reporting directly to the VP, Enterprise Communications.

The Communications Project Manager will serve as an operational and organizational engine for two fast-moving communications teams. This role ensures projects progress on schedule, leadership receives accurate and timely reporting, and executive-ready materials are consistently delivered. The ideal candidate is proactive, highly organized, experienced in cross-functional communications, and comfortable working directly with senior leaders.

Responsibilities

• Compile weekly project updates for the VP to support executive staff meeting discussions.
• Prepare and maintain monthly team reports for Corporate Communications and R&D Communications.
• Build quarterly business reviews (QBRs), consolidating inputs from multiple workstreams into executive-ready presentations.
• Create and update executive briefing books (1-2 per week), synthesizing complex information into clear, strategic narratives.
• Attend weekly team meetings (Wednesdays at 10 AM PST and Thursdays at 11 AM PST), maintaining agendas, tracking follow-ups, and ensuring all commitments are completed.
• Coordinate project inputs across cross-functional partners; track progress, identify risks, and flag blockers.
• Gather updates from stakeholders and ensure completeness, clarity, and alignment to team priorities.
• Synthesize themes across projects to identify patterns, insights, and strategic throughlines for reporting.
• Prepare materials in polished, executive-ready formats.
• Maintain project trackers, shared documents, and operational workflows across Airtable, OneNote, and Teams.
• Support the operational organization of both communications teams as they undergo structural changes, helping maintain consistency, accountability, and predictable information flow.

Requirements

• Minimum of 3 years of experience in project management, communications, executive support, or similar roles
• Experience supporting executive communications or communications teams.
• Strong organizational skills with demonstrated success managing multiple deadlines and stakeholder inputs.
• Proactive, self-starting working style with a Type A attention to detail.
• Exceptional written communication skills and comfort preparing executive-level materials.
• Ability to confidently engage senior leaders to request updates, clarify details, and push for high quality inputs.
• Comfortable synthesizing information and identifying key themes, insights, and priorities.
• Strong collaboration skills and a personable, professional presence.

Software Required:

• Airtable
• Workfront
• PowerPoint
• OneNote

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including medical data.

Benefits