Engineering Structures Elsevier Jobs in Bellevue, PA

Pay Details

The pay rate for this position is $21/hour. Hourly wage is based on experience and geographical location.

• Flexible work schedule
• Access to an employee discount program
• Reimbursable travel time and mileage

Project Details

RTI International is seeking self-motivated and outgoing individuals to work on an important and long-standing government-sponsored study, the National Survey of Family Growth (NSFG), as Part-Time Field Interviewers.

The National Survey of Family Growth (NSFG), conducted by the federal government since 1973, is a national survey of women and men, 15-49 years of age, designed to provide national estimates of factors affecting pregnancy and birth rates, and general reproductive health. The topics covered in the NSFG are sensitive but extremely important for understanding women’s and men’s health and well-being in the United States.

The NSFG interview covers sexual activity, contraceptive use, pregnancy history (including pregnancy loss), infertility, relationship experience, (including marriages and cohabitation), use of medical services (including family planning, infertility services, and preventative health care), and experience with adoption and foster care. For more information on the NSFG research project and requirements, please see: Interviewers will make face-to-face visits to selected households to screen for eligible respondents and conduct in-person NSFG interviews. Given the survey description above, these interviews require asking sensitive questions to selected respondents in a private setting using a project-provided tablet.

This is an excellent opportunity for individuals looking for a part-time, long-term career with a variable schedule that allows you to work independently and not be stuck in an office. As a part-time Field Interviewer, you will interact with others and approach selected households without a prior appointment.

If you’re interested in engaging people from diverse backgrounds and passionate about the health and well-being of others, this may be the job for you. Qualified candidates MUST be able to work when respondents are available and be comfortable working a consistent, varied schedule to accommodate project needs.

The current data collection period is expected to run through December 2026, however there is the possibility of continued work beyond 2026 depending on sample locations in future years.

Field Interviewers are responsible for:

• Traveling frequently to selected locations to recruit study participants
• Locating selected dwelling units, identifying eligible adult household members, administering a screening interview and recruiting respondents for a longer main interview, if selected
• Making in-person contact with selected respondents to discuss the study, answer questions, and obtain participation
• Collecting confidential information and administering standardized questionnaires
• Independently managing administrative duties, including participating in conference calls and completing online trainings
• Transmitting data as scheduled
• Assuming full and legal responsibility for use and care of project-issued equipment
• Safeguarding any participant incentives, issued equipment, or project materials against damage, loss, or theft
• Assuming responsibility for and carefully tracking all participant incentives
• Submitting timely and accurate Time & Expense reports
• Virtually attend scheduled meetings with other members of the project team
• Maintaining regular access to a reliable wireless internet connection in your home for project work
• Meeting weekly with supervisor via Zoom
• This position involves standing, walking and climbing stairs, and transporting equipment and materials such as laptop computers and notebooks weighing 15 pounds or more.

Minimum Required Qualifications

• Must possess High School Diploma or GED
• Possess effective communication skills through speech and listening
• Fluency in English through reading, writing, and speaking
• Available for entire training and data collection period
• Able to successfully complete training
• Must have a valid US driver's license and reliable personal automobile available for business use
• Comfortable using RTI issued tablet, laptop and other associated equipment
• Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities
• Able to keep project information confidential
• Willingness to work in various types of weather conditions and after dark
• Must be comfortable asking survey questions on personally sensitive subject matters (e.g. pregnancy, reproduction, sexual activity)
• Must be willing to work approximately 20 hours a week, including weekends and weekday evenings, on a regular basis with occasional weekday daytime hours.
• Must be comfortable working in unfamiliar areas

Preferred Qualifications for Ideal Candidates

• Positive, self-motivated, curious, and enjoy interacting with people from a variety of backgrounds
• Effective time, schedule, and workload management skills to meet set deadlines
• Computer skills, namely email and internet proficiency
• Experience conducting in-person, household interviews with randomly selected respondents
• Willingness to travel to other areas in geographical region (e.g., within state, adjacent state) for short periods of time

Work Schedule

• The data collection period is expected to be April, 2026 through December, 2026.
• On average, you will be needed approximately 20 hours per week when work is available.
• On average, you should be available to work in the field 4 days each week.
• The majority of this work is anticipated to be during evenings and weekends.
• Each of your trips to the field are expected to be at least 4 hours long.

Training Details

You must attend a paid 7-day virtual training, not including the weekend, scheduled for April 13 –April 21, 2026 between the hours of 11:00 am and 4:00 pm eastern. You are also required to complete a self-administered home study and pre-training courses prior to attending virtual training.

Accommodation

RTI International will accommodate our job application procedures for disabled veterans and other qualified individuals with disabilities.

If you have a disability that affects the use of our online application system, or if you otherwise need accommodation in connection with the recruiting process due to a disability, please CLICK HERE for information on how to contact us to request an accommodation.

Additional Notifications

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach--one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a competitive range of insurance plans (including health, dental, life insurance, a health savings account (HSA), and access to a 401(k) retirement plan.

For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For Applicants in US Virgin Islands Only: A record of conviction will not exclude an applicant from being eligible for the position. Factors that may be examined include:

(1) The rational relationship of the nature of the offense to the duties and responsibilities of the position; and

(2) Evidence of the rehabilitation of the applicant.

RTI also participates in the E-Verify program. Click here to view the posters in English and Spanish. Click here to view the anti-discrimination notice issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices. Click here to view the Right to Privacy in the Workplace/E-Verify Poster

Anticipated Close Date: Apr 16, 2026

Profitmind is building the intelligence behind how retailers make pricing and merchandising decisions. Today, many of these decisions are still driven by spreadsheets, rigid rules, and manual judgment, even at the largest brands.

Our platform turns complex data such as sales, inventory, and competitive signals into clear, explainable recommendations merchants can trust. Our platform focuses on impact, helping retailers improve margin, inventory health, and decision quality at scale. 

Based in Pittsburgh, we’re a fast-growing startup with real customers. Profitmind is backed by a recent strategic investment from Accenture, and is scaling its agentic AI platform to power decision-making for some of the world’s largest retailers.

About the role:

Profitmind is looking for a Full-Stack Software Engineer to help build and evolve the core product experience across both the frontend and backend. This role is frontend-heavy, but requires comfort working across the stack, including writing SQL queries and supporting backend data access in a JavaScript/TypeScript environment. 

You’ll work closely with product, design, and engineering to turn complex data, workflows, and AI-driven functionality into experiences that feel simple, fast, and purposeful. This is a hands-on role for a mid-level engineer who can operate independently and work with the team to deliver features end-to-end.

What you’ll do:

• Build and maintain modern, responsive user interfaces across our web applications
• Develop and maintain reusable UI components within the core Profitmind product
• Work in a full-stack JavaScript/TypeScript environment, supporting both frontend features and backend data needs
• Write and maintain SQL queries to support product functionality and analytics use cases
• Support front-end and back-end integration for AI-powered tools and workflows
• Build dashboards and agent-style interfaces that make complex outputs easy to understand
• Write automated tests for frontend and full-stack functionality as part of a high-quality development process
• Ensure strong performance, accessibility, and cross-browser compatibility
• Iterate quickly based on user feedback and evolving product direction

What we’re looking for:

• 4–5 years of professional software development experience preferred
• Strong, hands-on experience building frontend applications using modern frameworks such as React, TypeScript, Next.js, or similar
• Comfort working across the stack in a JavaScript/TypeScript codebase
• Ability to write SQL queries independently and work with relational data on the backend
• Experience building data-driven user interfaces, dashboards, or analytics-heavy applications
• A pragmatic approach to automated testing and code quality
• High attention to detail and pride in delivering polished, usable software
• Ability to work independently in a fast-moving, product-driven environment
• Experience with enterprise, data-heavy, or analytics-focused products is a plus

What we offer:

• Competitive compensation and equity
• Comprehensive benefits including medical, dental, vision, etc.
• Unlimited and flexible PTO

This is a full-time position based in Pittsburgh, PA, though remote candidates will be considered on a case-by-case basis.

Apply today to join a small, senior team working on problems that sit at the core of how global retailers operate.

Paralegal Job Description

We are growing! We are looking for a Corporate Paralegal to join our team. This individual will report to the General Counsel and Secretary and assist the Law Department in many facets of corporate law. Responsibilities include entity formation and qualifications, leading strategic and tactical corporate legal initiatives related to the corporate structure, review lease agreements, research requirements and renew business licenses in multiple jurisdictions, maintain a database of current licenses, and assisting with managing and ensuring compliance of the Company in general and other duties as assigned.

Responsibilities:

• Entity formation and dissolution
• Entity foreign qualifications and DBAs
• Obtain tax identification numbers
• Prepare W-9s
• Respond to insurance providers regarding requests for W-9s
• Research jurisdictional business licensing requirements
• Obtain and renew business licenses in multiple jurisdictions
• Maintain a database of all business licenses
• Obtain signatures and appropriately file and update the tracking for any equity related documents
• Project management
• Liaison between the Company and third parties such as registered agents and law firms
• Assist with administrative tasks associated with the business such as presentations, file organization, gathering information and processing mail related to legal matters.

Qualifications:

• Minimum five (5) years experience of legal support experience in a corporate environment or law office. Experience with a large law firm preferred
• Attention to detail; very organized
• Proficient in MS Office, especially PowerPoint, Word, Excel
• Ability to interact with people at all levels of the corporate structure, prioritize and handle numerous competing demands in a high-volume, fast-paced working environment
• Ability to work independently and complete job responsibilities without significant oversight
• Ability to work overtime, as needed
• Proficient in Excel and MS Office Suite

We are hiring an Entry Level Account Manager to support customer relationships and assist with account-level communication and service coordination. This role is designed for individuals looking to develop professional experience in account management, client communication, and brand representation within a structured team environment.

No prior account management experience is required. Full training is provided.

Key Responsibilities

• Support assigned customer accounts through in-person interactions
• Communicate product and service information clearly and professionally
• Assist with onboarding, updates, and general account inquiries
• Maintain accurate documentation of customer interactions
• Work with team members to support daily account objectives
• Ensure a positive and consistent customer experience

Qualifications

• Strong communication and interpersonal skills
• Comfortable engaging with customers face-to-face
• Reliable transportation to local work locations
• Full-time availability
• Organized, detail-oriented mindset
• Background in customer service, retail, or sales is helpful but not required

What We Offer

• Paid training and structured onboarding
• Ongoing mentorship and support
• Clear advancement opportunities based on performance
• Consistent full-time schedule
• Professional, in-person team environment

Work Environment

• On-site position
• Team-based setting
• Not a remote role

Sales Representative (Paid Training & Warm Leads)

Full-Time | W-2 | Training Class Starting May 1

Are you looking to build a long-term sales career with a company that invests heavily in your development from day one?

At Keystone Basement Systems, we specialize in helping homeowners solve serious foundation, waterproofing, and structural issues. With over two decades of experience, a strong regional reputation, and a steady flow of qualified leads, we provide our sales team with the tools and support needed to succeed.

What Makes This Role Different

We prioritize training, preparation, and ongoing support so you can focus on learning and performing- not figuring things out on your own.

• Structured onboarding and classroom training program
• Hands-on product and in-home sales training
• Warm, company-provided appointments (no cold calling)
• Ongoing coaching and ride-alongs with experienced leaders
• Dedicated marketing, scheduling, and admin support

What You’ll Do

• Meet with homeowners at pre-qualified appointments
• Evaluate basement, foundation, and crawlspace concerns
• Educate customers and recommend tailored solutions
• Follow a proven, step-by-step sales process
• Manage your daily schedule

What We’re Looking For

• Strong communication and interpersonal skills
• Coachable, motivated, and eager to learn
• Comfortable working independently in the field
• Sales experience is helpful, but not required

Training & Onboarding

• Start date: May 1 (Friday onboarding + setup)
• Classroom training: ~3 weeks (weekday schedule)
• Begin running appointments during training with continued support

Why Keystone Basement Systems?

• Established, reputable company with consistent lead flow
• Clear training path from day one
• Team-oriented environment focused on development
• Long-term career growth opportunities

If you’re motivated, people-oriented, and want to learn a proven sales process with real support behind you, we’d love to connect.

89,000 - 111,000 yearly

• Inform company of all sales activities, including new business development, account status, customer needs, potential customers, and issues with competition via CRM
  
• Appear at in-person or online trainings, meetings, trade shows, and sales events
  
• Commit to staying updated on all services and products, competition, and market conditions to ensure customer needs are met
  
• Develop and execute a strategy to generate new customers in your sales territory
  
• Follow up with potential customers to showcase and highlight our new products or services
  

• You will need 3-5 years of inside or outside sales experience
  
• Experience using a CRM is preferred
  
• A bachelor’s degree or high school diploma is preferred
  
• Applicant must have a valid driver’s license and reliable vehicle
  
• To be successful in this role you must have strong negotiation, communication, interpersonal, and customer service skills
  

Sherrill Insurance Agency partners with Fortune 500 and Fortune 100 companies to market and sell their products.

• No cold calling
• No Prospecting
• All Lead-based Sales
• Six-figure Mentorship
• Training

Compensation details: 89 Yearly Salary

PI106e73091d3d-3631

POSITION SUMMARY

The Category Sourcing Specialist is responsible for developing and executing category strategies that drive value, efficiency, and risk mitigation across multiple business divisions. As part of the corporate sourcing function, this role partners closely with stakeholders to lead complex sourcing initiatives, strengthen supplier networks, and ensure alignment with MEPPI’s standards for quality, compliance, financial stability, and operational performance.

Leveraging market intelligence, negotiation expertise, and data-driven insights, the Category Sourcing Specialist delivers cost-effective procurement outcomes, enhances supplier relationships, and supports continuous improvement across the organization.

What You’ll Do

Strategic Sourcing & Category Leadership

• Develop and implement comprehensive sourcing strategies aligned with corporate objectives while meeting divisional and operational needs.
• Analyze spend data, supplier markets, risk profiles, and cost drivers to identify savings opportunities and innovation potential.
• Identify, research, and evaluate suppliers in accordance with strategic sourcing principles.
• Support divisional processes to qualify new suppliers and components.

Cross-Divisional Project Leadership

• Lead complex sourcing initiatives across business units, ensuring alignment on timelines, compliance requirements, and stakeholder expectations.
• Drive structured project plans with clear milestones and measurable outcomes.

Contracting & Negotiation

• Lead or support the negotiation, execution, and administration of Master Purchase Agreements (MPAs).
• Ensure agreements support organizational goals related to cost, delivery, quality, service, and risk management.

Supplier Relationship Management

• Monitor supplier performance across key metrics including cost, quality, delivery, sustainability, and innovation.
• Conduct regular business reviews and implement corrective actions when necessary.
• Benchmark processes against industry standards and recommend automation, digital tools, and continuous improvement initiatives.

Stakeholder Engagement

• Build strong, trust-based relationships with divisional leaders and functional partners to position procurement as a strategic business partner.
• Translate business needs into actionable sourcing strategies while educating internal teams on procurement best practices.
• Proactively gather feedback, resolve challenges, and ensure alignment throughout the sourcing lifecycle.

What you'll bring:

• Bachelor’s degree in Supply Chain Management or a related field.
• 7+ years of experience in corporate sourcing, procurement, or supply chain roles.
• At least 2 years of category management or cross-divisional project leadership experience.
• Proven success developing and executing sourcing strategies across one or more spend categories (direct and/or indirect).
• Experience leading complex, cross-functional initiatives within a matrixed organization.
• Strong expertise in supplier identification, evaluation, onboarding, and approval processes, including RFI/RFP/RFQ development and supplier audits.
• Advanced negotiation and contract management skills, including MPAs, pricing agreements, and SLAs.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
• Retirement Savings: 401(k) plan with up to 4% company match.
• Generous Time Off: Vacation accrual starting after 90 days plus 12 paid holidays.
• Career Development: Access to training programs, leadership development, and educational assistance.
• Additional Benefits: Profit sharing, wellness programs, and access to our fitness center in Warrendale, PA.

Why MEPPI?

At MEPPI, you’ll be part of a team committed to quality, innovation, and operational excellence. As a member of Mitsubishi Electric’s global organization, you’ll help deliver mission-critical power solutions that support data centers, infrastructure, and essential services across North America — all within a collaborative, growth-focused environment.

About Us

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and large visual display solutions in North America. Join us and become part of a global organization shaping the future of energy and transportation.

Equal Opportunity Employer

MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and ensure fair and equitable consideration for all candidates.

Notice to Agencies and Search Firms

MEPPI does not accept unsolicited resumes from agencies or search firms for this position. Any resume submitted without a signed agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Lead, Pharmacy Partner Coordination, you will play a critical role in ensuring the day-to-day execution of partner coordination workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities:

Executing Daily Production Operations

• Manage day-to-day workflow for assigned partner coordination queues to ensure SLAs, turnaround times, and quality standards are met.
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity.
• Track attendance, coverage, and real-time staffing needs; escalate gaps to leadership.
• Perform quality checks and ensure team adherence to established processes and compliance standards.
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed.
• Step into production during high-volume periods or coverage gaps..

Direct Team Supervision

• Supervise a team of hourly specialists.
• Set clear daily performance expectations aligned to established productivity and quality targets.
• Conduct regular 1:1 meetings focused on performance, development, and engagement.
• Provide real-time coaching and feedback based on observed performance and metrics.
• Support corrective action processes when expectations are not met.
• Assist with onboarding and training new team members.
• Maintain accurate timecard, attendance, and documentation records.

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Reinforce adoption of new workflows, tools, or policy updates.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

A successful applicant will fit the following criteria:

• Experience: 5+ years in a high-volume operations environment with at least 3 years of people supervision experience (healthcare tech, prior authorization, and/or pharmacy experience preferred)
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• People Leadership: Experience supervising front-line teams, managing performance, and delivering coaching in a structured environment.
• Operational Execution: Comfortable managing daily production targets, SLAs, and quality standards.
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results.
• Organization & Accountability: Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Communication: Clear communicator with the ability to provide direct feedback to frontline staff and collaborate with external partners
• Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of leading teams to deliver and improve patient outcomes.

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally.

The Opportunity

The Patient Services Operations team is at the forefront of Blink’s mission to bring affordable prices and deliver the best experience for our patients. As a Lead, Pharmacy Partner Coordination, you will play a critical role in ensuring the day-to-day execution of partner coordination workflows within a fast-growing hub pharmacy environment.

This is a hands-on management role for someone who thrives in fast-paced, high-volume operations and enjoys working closely with front-line teams. You will directly supervise hourly specialists, manage daily production performance, and ensure SLAs, quality standards, and productivity goals are consistently met.

Success in this role requires strong execution, attention to detail, and a commitment to team development. You’ll monitor queue health, coach employees using performance data, address workflow issues in real time, and escalate risks appropriately. You will also support the rollout of new processes and tools, helping your team adapt effectively as the business evolves.

This is an opportunity to build strong foundational leadership skills, develop high-performing teams, and make a direct impact on patient outcomes through operational excellence.

Responsibilities:

Executing Daily Production Operations

• Manage day-to-day workflow for assigned partner coordination queues to ensure SLAs, turnaround times, and quality standards are met.
• Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity.
• Track attendance, coverage, and real-time staffing needs; escalate gaps to leadership.
• Perform quality checks and ensure team adherence to established processes and compliance standards.
• Address workflow errors or issues as they arise and partner with leadership when escalation is needed.
• Step into production during high-volume periods or coverage gaps..

Direct Team Supervision

• Supervise a team of hourly specialists.
• Set clear daily performance expectations aligned to established productivity and quality targets.
• Conduct regular 1:1 meetings focused on performance, development, and engagement.
• Provide real-time coaching and feedback based on observed performance and metrics.
• Support corrective action processes when expectations are not met.
• Assist with onboarding and training new team members.
• Maintain accurate timecard, attendance, and documentation records.

Managing Performance Through Data

• Review daily and weekly performance reports to track productivity, SLA attainment, and quality.
• Use data to guide coaching conversations and prioritization decisions.
• Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
• Ensure team metrics are updated and communicated clearly.

Supporting Process & System Changes

• Reinforce adoption of new workflows, tools, or policy updates.
• Provide feedback from the frontline to leadership regarding system challenges or training needs.
• Participate in testing or rollout support for operational changes.

A successful applicant will fit the following criteria:

• Experience: 5+ years in a high-volume operations environment with at least 3 years of people supervision experience (healthcare tech, prior authorization, and/or pharmacy experience preferred)
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• People Leadership: Experience supervising front-line teams, managing performance, and delivering coaching in a structured environment.
• Operational Execution: Comfortable managing daily production targets, SLAs, and quality standards.
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results.
• Organization & Accountability: Strong attention to detail and ability to manage multiple priorities in a fast-paced setting.
• Communication: Clear communicator with the ability to provide direct feedback to frontline staff and collaborate with external partners
• Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of leading teams to deliver and improve patient outcomes.

What success looks like in the role:

• Daily production goals and SLAs are consistently met.
• Team members clearly understand expectations and improve performance over time.
• Attendance, quality, and productivity issues are addressed promptly.
• Workflow disruptions are minimized through proactive daily management.
• The team demonstrates strong process adherence and accountability.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements:

• High school diploma or GED required, Bachelor’s degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Location/Hours

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 10AM- 6PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free shuttle service