Engineering Structures Elsevier Jobs in Bay County Florida Remote
354 positions found — Page 7
As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM
- 8:00 PM.
An 8-hour shift would fall somewhere in between for a 40-hour workweek.
A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes.
Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns.
Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf.
You will continuously look for ways to add value to the customer experience and promote brand loyalty.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Description:
Located in Hershey, PA, Milton Hershey School (MHS) is a top-notch home and school where over 2,200 pre-K through 12th grade students from disadvantaged backgrounds are provided an extraordinary, cost-free, career-focused education. This is made possible by the generosity of Milton and Catherine Hershey, who established the school in 1909 and ensured it was fully endowed. Thanks to their foresight and generosity, the school has over 12,000 graduates and continues to expand to serve more students.
MHS is hiring married couples to serve as Full-time Flex Houseparents. In this unique and life-changing career, couples reside in on-campus student homes and provide care, guidance, supervision, and support for a group of approximately 8–13 students living in the home. Flex Houseparents play a vital role in creating a structured, family-like environment that fosters students’ academic, emotional, and social development so they can reach their full potential.
Responsibilities include:
- Providing daily supervision and mentorship
- Managing household routines and student schedules
- Administering medications and ensuring student wellness
- Driving students to activities, as well as planning and actively engaging in developmental and recreational activities with students
- Leading daily devotions and accompanying students to Sunday Chapel
- Overseeing budgeting and household reporting
Upon hire, Flex Houseparents initially support various student homes and follow a working schedule of nine consecutive days on duty, followed by three days off. On weekdays, houseparents have unscheduled time while students are in school. Flex Houseparents eventually transition into a Placed Houseparent role, where they live and work with the same group of students in their own student home.
Benefits include:
- Salary: $44,768.00 per person (approximately $168,000 total compensation per couple, including free housing, meals while on duty, utilities, and more)
- Comprehensive benefits: medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance; disability options; retirement savings
- Relocation assistance and paid training provided
Paid time off provided at designated times throughout the year
Qualifications include:
- Experience working or volunteering with youth
- This is a two-person role for couples legally married for at least two years
- Both spouses must be age 27 or older
- No more than three dependent children may reside in the student home
- Commitment to a smoke-free and weapon-free campus; no alcohol permitted while on duty
- Pet limitations: only fish and one dog of approved breeds allowed
- Valid U.S. driver’s license and ability to become certified to drive student home vans
- Comfort leading students in daily devotions and accompanying them to Judeo-Christian Sunday Chapel services (proselytizing prohibited)
- High school diploma or GED required
- Ability to lift to 50 lbs.
Demonstrated integrity and professionalism; MHS staff serve as role models for students
This is a unique, challenging, and rewarding career and life choice that requires a high level of commitment to student success from both spouses. For consideration, both spouses must complete individual employment applications. To learn more and apply, visit
We’re seeking dependable individuals who want to build a side income alongside their full-time work. This role offers flexible tasks you can perform outside your regular job hours. You’ll be given structured guidance and tools to identify side hustles that complement your main job, without conflict or burnout.
Responsibilities:
Work through curated side-hustle ideas and evaluate which suit your skills and schedule
Test and implement methods to generate extra income (e.g. remote tasks, micro-projects)
Track your time and earnings; maintain simple reports
Adjust your workflow and focus on the side hustles that deliver the best return
Requirements:
Must have a full-time job already (or other main commitment)
Reliable internet access and a device (laptop, tablet or smartphone)
Basic organization skills and ability to work independently
Willingness to learn and experiment
Preferred Qualities:
Self-motivated
Good at managing time
Comfortable trying new things
Able to commit a few hours each week
Benefits:
Work on your own schedule (evenings/weekends)
Low risk; minimal overhead
Opportunity to scale income over time
Support and guidance provided
We’re looking for people interested in a part-time remote opportunity to supplement their main income. This position is ideal for professionals, freelancers, and anyone who wants to improve their financial situation with flexible, manageable work.
You’ll receive access to structured resources explaining simple, effective ways to earn extra income using your existing skills and free time.
Responsibilities:
Review step-by-step guides and apply them independently
Choose methods that fit your experience and lifestyle
Monitor and report your own results to measure progress
Maintain consistency and reliability
Requirements:
Reliable internet connection and basic computer literacy
Strong self-motivation and time management
Comfortable working independently
Willingness to learn new approaches
Benefits:
Remote and flexible schedule
No selling or cold calling
Practical ways to build a stable side income
Opportunity for long-term financial growth
Conduct user research and testing to improve designs.
Collaborate with teams to implement UI/UX solutions.
Document design activities and prepare detailed reports.
Ensure adherence to UI/UX standards and best practices.
Requirements: Bachelor’s degree in Design, IT, or related field.
Experience in UI/UX design or related roles.
Strong creative and problem-solving skills.
Knowledge of design tools and methodologies.
Required Skills: Angular Python HTML, CSS, TypeScript/React or Angular (UI) Deep experience with Kubernetes/K3s, Kafka/NATS, MQTT, gRPC, PulsarInfluxDB/TimescaleDB, and observability stacks (Prometheus, Grafana).
Preferred Skills: Go, Rust, Python (backend/edge)
Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA
Title: Machine Learning Engineer
Location: San Jose, CA
Responsibilities:
- Productize and optimize models from Research into reliable, performant, and cost-efficient services with clear SLOs (latency, availability, cost).
- Scale training across nodes/GPUs (DDP/FSDP/ZeRO, pipeline/tensor parallelism) and own throughput/time-to-train using profiling and optimization.
- Implement model-efficiency techniques (quantization, distillation, pruning, KV-cache, Flash Attention) for training and inference without materially degrading quality.
- Build and maintain model-serving systems (vLLM/Triton/TGI/ONNX/TensorRT/AITemplate) with batching, streaming, caching, and memory management.
- Integrate with vector/feature stores and data pipelines (FAISS/Milvus/Pinecone/pgvector; Parquet/Delta) as needed for production.
- Define and track performance and cost KPIs; run continuous improvement loops and capacity planning.
- Partner with ML Ops on CI/CD, telemetry/observability, model registries; partner with Scientists on reproducible handoffs and evaluations.
Educational Qualifications:
- Bachelors in computer science, Electrical/Computer Engineering, or a related field required; Master’s preferred (or equivalent industry experience).
- Strong systems/ML engineering with exposure to distributed training and inference optimization.
Industry Experience:
- 3–5 years in ML/AI engineering roles owning training and/or serving in production at scale.
- Demonstrated success delivering high-throughput, low-latency ML services with reliability and cost improvements.
- Experience collaborating across Research, Platform/Infra, Data, and Product functions.
Technical Skills:
- Familiarity with deep learning frameworks: PyTorch (primary), TensorFlow.
- Exposure to large model training techniques (DDP, FSDP, ZeRO, pipeline/tensor parallelism); distributed training experience a plus
- Optimization: experience profiling and optimizing code execution and model inference: (PTQ/QAT/AWQ/GPTQ), pruning, distillation, KV-cache optimization, Flash Attention
- Scalable serving: autoscaling, load balancing, streaming, batching, caching; collaboration with platform engineers.
- Data & storage: SQL/NoSQL, vector stores (FAISS/Milvus/Pinecone/pgvector), Parquet/Delta, object stores.
- Write performant, maintainable code
- Understanding of the full ML lifecycle: data collection, model training, deployment, inference, optimization, and evaluation.
Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA
Remote working/work at home options are available for this role.
S. government issued security clearance is required prior to start date. S. citizens are eligible for a security clearance
Security Clearance Type:
Security Clearance Status:
Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. The Hardware in the Loop (HWIL) Department in Tucson, AZ is a multi-discipline organization responsible for designing, building and integrating state of the art testing environments (flight simulators for missiles), as the last step before flight test. On our team, you will work with weapon system designers to understand requirements, design solutions, integrate, and deploy the systems to help support tactical software development, testing, and delivery for missiles to the warfighter.
Collaborate in a multi-disciplinary team to develop software to control Hardware-In-the-Loop (HWIL) facilities (flight simulators for missiles).
Determines end user needs by analyzing system capabilities to resolve problems on program intent, output requirements and input data acquisition. Ensures hardware and software standards are met.
Designs and implements build procedures that are used to support hardware and software product development and use.
Software design, coding and integration in a real-time environment.
May train software developers in the use of configuration management tools and the implementation of software quality standards. Typically requires a Bachelor's degree in Computer Science, Engineering or other STEM related field and a minimum of 5 years of relevant experience.
Experience with software development in C++, using the object-oriented features.
Embedded Software, Embedded Software Security, Embedded Operating Systems (Linux, RTOS, VxWorks, etc), Software Architecture Design and Implementation.
S. government issued security clearance is required prior to start date with the ability to obtain program access after start.
Strong organization, coordination, planning, teaming skills, as well as written and oral communication skills.
Experience with RF theory and application in systems.
Experience with electronics design and/or conducting data analysis using tools such as Matlab.
Experience troubleshooting systems using test equipment such as oscilloscopes, logic analyzers, network analyzers, and/or spectrum analyzers.
Knowledge of networking and IP addressed based equipment.
Experience with both Windows and Linux operating systems.
Agile and Scrum team member experience
Knowledge of or experience with software languages such as Java, C, C++, or similar languages; scripting languages such as Python and/or Perl, and MATLAB scripts for data analysis purposes.
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. Relocation Offered Based On Eligibility
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS) , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
~ Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round.
Virtual Fly Over City of Tucson & Community, YouTube Video Links
"As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Remote working/work at home options are available for this role.
S. government issued security clearance is required prior to start date. S. citizens are eligible for a security clearance
Security Clearance Type:
Security Clearance Status:
Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. The Hardware in the Loop (HWIL) Department in Tucson, AZ is a multi-discipline organization responsible for designing, building and integrating state of the art testing environments (flight simulators for missiles), as the last step before flight test. On our team, you will work with weapon system designers to understand requirements, design solutions, integrate, and deploy the systems to help support tactical software development, testing, and delivery for missiles to the warfighter.
Collaborate in a multi-disciplinary team to develop software to control Hardware-In-the-Loop (HWIL) facilities (flight simulators for missiles).
Determines end user needs by analyzing system capabilities to resolve problems on program intent, output requirements and input data acquisition. Ensures hardware and software standards are met.
Designs and implements build procedures that are used to support hardware and software product development and use.
Software design, coding and integration in a real-time environment.
May train software developers in the use of configuration management tools and the implementation of software quality standards. Typically requires a Bachelor's degree in Computer Science, Engineering or other STEM related field and a minimum of 5 years of relevant experience.
Experience with software development in C++, using the object-oriented features.
Embedded Software, Embedded Software Security, Embedded Operating Systems (Linux, RTOS, VxWorks, etc), Software Architecture Design and Implementation.
S. government issued security clearance is required prior to start date with the ability to obtain program access after start.
Strong organization, coordination, planning, teaming skills, as well as written and oral communication skills.
Experience with RF theory and application in systems.
Experience with electronics design and/or conducting data analysis using tools such as Matlab.
Experience troubleshooting systems using test equipment such as oscilloscopes, logic analyzers, network analyzers, and/or spectrum analyzers.
Knowledge of networking and IP addressed based equipment.
Experience with both Windows and Linux operating systems.
Agile and Scrum team member experience
Knowledge of or experience with software languages such as Java, C, C++, or similar languages; scripting languages such as Python and/or Perl, and MATLAB scripts for data analysis purposes.
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. Relocation Offered Based On Eligibility
Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS) , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
~ Tucson is known for its bright blue skies, and with more than 310 sunny days per year, Tucson's fantastic weather lets residents enjoy the outdoors year-round.
Virtual Fly Over City of Tucson & Community, YouTube Video Links
"As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Remote working/work at home options are available for this role.
*Securian Financial Groups internal position title is Engineering Sr Analyst.
Position Summary:
Are you an experienced application developer passionate about creating impactful technology solutions? Securian Financial is seeking an Engineering Senior Analyst with 2-4 years of proven application development experience, specifically skilled in Java, Mainframe, and Informatica, to join our Life & Annuity Actuarial Systems Technology team. As a crucial member of our agile scrum team, you'll innovate, optimize data processing, and support critical actuarial systems, leveraging a diverse technology stack including AWS, Spring, SQL Server, and Oracle.
Responsibilities include but not limited to:
- Own critical business application support, promptly resolving complex production issues to ensure reliable and efficient operations.
- Drive modernization initiatives such as Application Rationalization and migration to AWS, significantly enhancing our systems' capabilities and performance.
- Become a subject matter expert in Individual Life and Annuity business processes, influencing strategic decisions and technical planning.
- Cultivate strong relationships with stakeholders and cross-functional teams, fostering collaboration and alignment.
- Lead and execute projects through detailed analysis, thoughtful design, robust development, rigorous testing, seamless integration, and successful implementation.
- Encourage innovation and creativity through a proactive test-and-learn approach, contributing actively to continuous improvement.
Qualifications:
- 2-5 years of proven professional experience in application development.
- Extensive experience (3+ years) in Java development, particularly using Spring and Spring Batch frameworks.
- Demonstrated ability to tackle and resolve complex technical challenges.
- Excellent communication and interpersonal skills, thriving in a collaborative team environment.
- Strong expertise in Mainframe systems and Informatica ETL tools.
Preferred Qualifications:
- Experience in system design and analysis.
- Expertise in Mainframe systems and Informatica ETL tools.
- Previous exposure to actuarial systems or financial services technology environments.
#LI-Hybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.**
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.
The estimated base pay range for this job is:
$72,000.00 - $134,000.00Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click here
Remote working/work at home options are available for this role.
Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)
The Client
This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.
The Role
This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience
Responsibilities
- Handle tickets and calls directly to build deep product knowledge and earn customer trust
- Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
- Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
- Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
- Define and track key operational KPIs and build automations to drive ongoing efficiency
- Champion team autonomy and maintain quality standards throughout a period of significant scale
What We Need to See (Essential)
- 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
- Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
- Proficiency in maintaining & utilizing ticketing CRMs
- Demonstrated ability to thrive in hypergrowth environments and build processes from zero
- Comfort working across time zones (specifically West Coast)
- Genuine alignment with the company's mission in women's and children's health
What We’d Like to See (Bonus)
- Experience in a healthcare or regulated SaaS environment
- Familiarity with building or scaling a support function at a Series A-C stage company
- Experience with CRM automation and reporting
Location: Hybrid
Package: $60-80 per hour
Duration: 4 months
Remote working/work at home options are available for this role.
