Engineering Structures Elsevier Jobs in Baltimore County, MD
134 positions found — Page 3
Anne Arundel Dermatology is hiring a Patient Service Agent to join our remote call center team, with a targeted start date of February 23rd, 2026.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (EST).
Pay rate: $18.00/hour base + potential earnings in monthly performance bonuses
This is a full-time, remote position supporting our dermatology practices through high-volume patient calls, appointment scheduling, and care coordination.
Founded more than 50 years ago, Anne Arundel Dermatology provides the full spectrum of medical, surgical, and cosmetic dermatology services. With 250+ clinicians and 110+ locations across 7 states, we are one of the largest and fastest-growing dermatology groups in the Mid-Atlantic and Southeastern United States.
As we continue to expand, we are building a remote Patient Service Center and hiring a new class of Patient Service Agents to support our growing patient population. This role is a strong entry point into healthcare and offers clear opportunities for advancement. Team members have advanced from the Patient Service Center into clinical roles, cosmetic positions, and leadership positions, including Supervisors and Managers.
Patient Service Agents are trained on the systems that power our practices, including patient scheduling platforms, electronic health records, and structured call workflows. Growth within the organization is performance-driven and earned through accuracy, reliability, and consistently delivering a positive patient experience.
ResponsibilitiesReporting to a Patient Service Center Manager, the Patient Service Agent (PSA) supports a high-volume remote call center environment by managing patient communication and appointment scheduling across multiple dermatology practices.
Key responsibilities include:
- Handle an average of 80-100 inbound and outbound calls per day in a structured call center setting
- Schedule, reschedule, and confirm patient appointments accurately and efficiently
- Navigate provider schedules and coordinate communication between patients, clinics, physicians, and pharmacies
- Document patient information clearly and accurately within internal systems, including electronic health records (EHR)
- Maintain strict compliance with HIPAA and patient privacy regulations
- Communicate with patients using a professional, empathetic, and service-oriented approach
- Identify and escalate complex or urgent patient concerns to appropriate team members or leadership
- Meet or exceed individual performance metrics, including call handling, accuracy, and attendance
- Contribute positively to a fast-paced, team-oriented environment
- Other duties assigned as deemed necessary by management
Required Skills/Abilities:
- Clear, professional, and pleasant speaking voice suitable for frequent patient phone interactions
- Warm, friendly, and engaging phone presence with a consistently positive, service-oriented demeanor
- Strong customer service mindset with the ability to communicate calmly and empathetically
- High attention to detail, including accurate written documentation and data entry
- Ability to follow established workflows, scripts, and policies consistently
- Comfort working in a high-volume, performance-driven call center environment
- Demonstrated reliability, punctuality, and consistent attendance
- Strong time-management skills and accountability in a remote setting
- Ability to work independently while remaining responsive and engaged with a team
- Quiet, private home workspace that supports patient confidentiality and HIPAA compliance
- Reliable, high-speed internet capable of supporting VoIP phone systems and video-based training
Education/Experience:
- 1-3 years of general customer database (CRM) experience.
- College education (completed degree or relevant coursework).
- 1-3 years of call center experience (preferred).
- Experience with making outbound sales/service calls (preferred).
- 1-5 years of experience within the healthcare industry (preferred).
- Bilingual preferred (Spanish)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
Remote working/work at home options are available for this role.
Family Law Paralegal – Hybrid | $55,000–$85,000
Location: Baltimore City, MD
Work Model: Hybrid (1–2 days onsite per week)
Compensation: $55,000–$85,000 depending on experience
Practice Area: Family Law
About the Firm
A well‑established boutique family law practice handling divorce, custody, child support, prenups, and related matters. The team includes five attorneys and a strong paralegal structure, offering a supportive, growth‑oriented environment.
Role Overview
The firm is seeking a Family Law Paralegal to support multiple attorneys across all stages of family law cases. This position is ideal for someone highly organized, detail‑oriented, and able to manage a busy caseload with professionalism and care.
Key Responsibilities
- Draft motions, pleadings, settlement agreements, and discovery responses
- Manage and maintain case files, deadlines, and documents
- Assist attorneys with client communication and information gathering
- Prepare exhibits, disclosures, and trial binders
- Support trial preparation and hearing logistics
- Collaborate with attorneys and the internal intake/case‑assignment structure
- Track billable work in alignment with expectations
What We’re Looking For
- Experience in family law strongly preferred
- Strong drafting, communication, and organizational skills
- Ability to manage multiple active cases simultaneously
- Professional, client‑focused demeanor
- Tech‑savvy and comfortable with case‑management systems
- Ability to work both independently and as part of a team
Benefits
- Medical, dental, and vision coverage
- 401(k) with employer match
- Professional development and CLE support
- Hybrid work schedule (1–2 days onsite)
Role: Estimator
Location: Baltimore, MD (Hybrid)
Compensation: $70,000–$120,000 + Bonus + Benefits
We’re partnering with a well-established and rapidly growing General Contractor in Baltimore, Maryland, to identify an experienced Estimator to join their team. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys digging into the numbers, and wants to contribute to a pipeline of exciting commercial projects across the region.
What We’re Looking For:
- 5+ years of Estimating experience working for a General Contractor (required)
- Proven ability in scheduling, budgeting, and quantity take-offs, with exceptional attention to detail
- Strong analytical skills and confidence in “crunching the numbers”
- Bachelor’s degree in Accounting, Programming, or Engineering
- Ability to work in a hybrid schedule based in Baltimore, Maryland
- Strong communication skills and the ability to collaborate with project teams, subcontractors, and leadership
Role Highlights:
- Prepare accurate and competitive estimates for commercial construction projects
- Analyze project drawings, specifications, and subcontractor proposals
- Support schedules, budgets, and cost evaluations throughout the preconstruction phase
- Contribute to the GC’s continued growth with reliable, data-driven estimating
- Join a team known for integrity, collaboration, and high-quality project delivery
If you’re an Estimator seeking a long-term role with a respected GC in Baltimore, Maryland, we’d like to hear from you. Please apply to learn more.
Interviews are scheduled to take place next week so if you’re interested in hearing more about this and other roles, then please get in touch asap to discuss further at 48 or send your resume to
The Construction EHS Manager develops and enforces safety, health, and environmental policies to ensure regulatory compliance (OSHA, EPA) and eliminate jobsite hazards. Key duties include conducting site inspections, managing risk, leading training, and fostering a proactive safety culture. The role typically requires 5–10 years of construction experience, strong communication skills, and relevant certifications.
Key Responsibilities & Duties
- Compliance & Risk Management: Enforcing OSHA, EPA, and company-specific safety policies to achieve zero incidents.
- Site Inspections & Audits: Identifying, mitigating, and controlling hazardous conditions.
- Training & Education: Developing and conducting safety training sessions for personnel.
- Incident Investigation: Reporting and reviewing incidents, and implementing corrective actions.
- Contractor Oversight: Monitoring subcontractor safety performance.
Required Skills & Qualifications
- Experience: Generally 5–10+ years in construction safety leadership.
- Education: A bachelor’s degree in occupational health and safety, construction management, or engineering is common.
- Certifications: OSHA 30-Hour is a minimum, with preferred certifications including CSP (Certified Safety Professional) or ASP (Associate Safety Professional).
- Communication: Ability to communicate with project managers, staff, and regulatory agencies.
BENEFITS:
o Paid Sick Leave where applicable by State law
o Benefit offerings for full-time employment include medical, dental, vision, commuter benefits, and a 401k plan offered
o Annual discretionary bonus based on company and individual performance.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Paving Superintendent
SNI has an immediate need for a Paving Superintendent to join a successful commercial site development firm headquartered in Baltimore County, MD!
The successful Paving Superintendent candidate will supervise, provide direction and guidance to job site Foremen on day-to-day field operations relating to asphalt placement activities at various sites.
Responsibilities:
- Perform job site quality control checks; ensure quality assurance on all phases of work; visit assigned job sites on a continuous basis to assess the productivity, quality, safety, and scheduling of manpower and equipment and report to the appropriate person(s); ensure efficiency and quality work relating to the placement of asphalt; ensure the punch list for job cleanup is completed and a documented follow up walk-through done to ensure all punch list items have been addressed.
- Provide overall leadership and direct the activities of several Foremen; fill in for Foremen when needed; work with Foremen to coordinate forces when possible to increase productivity; coach/mentor Foremen to adopt a more collaborative approach to leadership and on improving communications on the job site; accountable for timely and accurate completion of employee paperwork/forms to include but not limited to Employee Status Change (i.e. pay rate, address/name change, termination, promotion, benefits enrollment, etc.), Performance Appraisal, Attendance Reports, Warning Notices, First Report of Injury, Accident Reports, etc.
- Review all projects to focus on equipment and manpower among divisions to maximize efficiency; review job costs, manpower, and equipment utilization reports; attend all in-house preplanning/preconstruction meetings; ensure “essential information” for running a more efficient and productive jobsite is filtered down to the Foremen after every preplanning/preconstruction meeting (to ensure continuity and accuracy of the information this should be provided in a standardized report format so all foreman receive the same type of information); plan and review projects with Estimators and Foremen to provide input on job site organization and resource allocation; assist Estimators when requested with bid preparation.
- Monitor all job site operations for compliance with contract requirements for noise and dust control, non-interruption of Government activities, and utility shutdown procedures; promote and enforce safety policies; have a solid understanding of site safety, health, and substance abuse programs to ensure the safety and well-being of all personnel at the job site, address basic questions from employees, and/or know where to direct job site personnel to get their questions answered.
- Check equipment to monitor for abuse, neglect, repairs and utilization; work with Equipment Manager to make recommendations on new and additional equipment needs.
- Interface with Owner’s representatives and other parties external to the company to ensure overall progress on the jobs meets their expectations and demands.
Qualifications:
- High School education is required. Some college work in Construction, Engineering, and Business courses preferred.
- 3 to 5 years’ experience in Asphalt Paving Foreman capacity or 5 to 7 years of field/road construction experience with at least (3) three years in a leadership position.
Role Description
This is a full-time hybrid role for an Electrical Technician based in Baltimore, MD to Newark DE area, with the flexibility to work from home on occasion. The role involves performing electrical maintenance, diagnosing issues with equipment, conducting repairs, and supporting electrical systems to ensure operational efficiency. Additional responsibilities may include inspecting and troubleshooting electrical components and collaborating with team members to resolve technical challenges.
Qualifications
- At keast 2+ years in Electrical Maintenance and experience with maintaining and servicing electrical systems
- Strong foundational knowledge in Electricity and Electrical Engineering principles
- Expertise in Troubleshooting and resolving issues with electrical systems and components
- Familiarity with Electrical Equipment and understanding of its safe usage and repair
- Excellent problem-solving skills and attention to detail
- Ability to work both independently and collaboratively in a hybrid work environment
- Previous experience with PLC systems is an added advantage
- This position does not include relocation assistance. Candidates should be local to the region or willing to relocate at their own expense.
- This role is client-facing and requires clear, fluent spoken English for on-site communication with customers, operators, and project stakeholders.
Role: Senior Contract Manager
Department: Customer Service
Industry: Modular Construction
Reporting Location: White Marsh, MD
Job Summary
The Senior Contract Administrator is responsible for overseeing, reviewing, and managing contractual documentation for commercial construction and modular building projects. This role prepares, reviews, negotiates, and finalizes sales, purchase, leasing, and government contracts in support of business objectives. The Senior Contract Administrator ensures compliance with legal and corporate standards, collaborates with internal teams and external clients, and maintains organized, accessible contract records. The ideal candidate brings strong experience in contract administration within construction or leasing environments, exceptional attention to detail, and a high level of professionalism and customer service.
Key Responsibilities
Contract Preparation and Processing
- Prepare and finalize sales, purchase, construction, and leasing agreements for commercial construction projects
- Ensure contracts comply with applicable legal requirements, regulatory standards, and internal policies
- Review contract terms and conditions, identify discrepancies, and resolve issues prior to execution
Contract Negotiation and Resolution
- Negotiate contract terms with clients, subcontractors, and vendors to achieve mutually beneficial outcomes
- Communicate clearly with internal and external stakeholders to resolve questions, conflicts, or contract-related issues
- Collaborate with senior leadership to align contract terms, schedules of values, and financial structures with business objectives
Compliance and Documentation Management
- Maintain an organized and compliant contract filing system in accordance with federal, state, and internal requirements
- Track contract milestones, deadlines, amendments, and renewals to ensure timely action and compliance
Legal Review and Editing
- Review contracts for accuracy, completeness, and compliance with legal standards and client requirements
- Utilize approved legal technology or AI tools to support contract analysis, streamline workflows, and improve efficiency
- Edit and prepare contracts for client review using clear, accurate legal terminology
Collaboration and Customer Service
- Partner closely with sales, project management, and operations teams to ensure contract requirements are clearly understood and executed
- Provide responsive, high-quality service to clients and internal stakeholders throughout the contract lifecycle
Reporting and Process Improvement
- Compile and analyze data related to contract status and departmental performance
- Identify opportunities to improve contract processes, compliance, efficiency, and overall client satisfaction
Qualifications
- 2–4+ years of experience in contract administration or paralegal support within commercial construction or related industries
- Experience negotiating and managing government and commercial contracts, preferably within construction or modular environments
- Proficiency in Microsoft Word, data entry systems, and document management platforms
- Strong editing, analytical, and document comparison skills
- Excellent organizational abilities with the capacity to manage multiple contracts in a fast-paced environment
- Outstanding verbal and written communication skills
- Familiarity with construction-related legal terminology and contract structures
- Demonstrated integrity, reliability, and a strong work ethic
Baltimore, MD – Seeking Emergency Medicine Physician
Join the Physician Partnership Where You Can Increase Your Impact
Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients.
Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Seeking Board Eligible/Certified Emergency Medicine physicians.
- Candidates wanting to work in an academic setting with current residents desired.
- Current MD state license is a plus.
The Practice
Saint Agnes Hospital – Baltimore, Maryland
- 240-bed facility with a 50-bed Emergency Department.
- Comprehensive Stroke Center.
- Annual volume of 65,000 with a 23% admit rate.
- Part of a large Catholic health system that emphasizes service to the poor.
The Community
- Baltimore, Maryland, stands out as a city full of character, opportunity, and history, making it an inspiring location.
- Nestled along the Patapsco River, its iconic Inner Harbor is a hub of activity, offering attractions like the National Aquarium and historic ships.
- Baltimore’s neighborhoods each have their own unique flair, from the cobblestone streets of Fells Point to the artistic vibe of Station North.
- Outdoor enthusiasts can enjoy waterfront parks, stroll along the promenade, or take a short trip to the Chesapeake Bay for sailing and seafood.
- The city experiences all four seasons, with vibrant springs, warm summers, crisp autumns, and snowy winters adding variety to life.
- A blend of historic landmarks, a thriving cultural scene, and proximity to Washington, D.C., ensures Baltimore offers both charm and modern conveniences, making it a city like no other and the perfect place to call home.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior Health Plan Options
- Dental, Vision, HSA, life and AD&D coverage, and more
- Partnership models allows a K-1 status pay structure, allowing high tax deductions
- Extraordinary 401K Plan with high tax reduction and faster balance growth
- Eligible to receive an Annual Profit Distribution/yearly cash bonus
- EAP and travel assistance included
- Student loan refinancing discounts
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Visa status applicants benefits vary. Please speak to a recruiter for more details.
Applicants only. No agencies please
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.
Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
This is a field-based role for the territory of Baltimore County, MD . Candidates currently living in this location or willing to self-relocate are encouraged to apply.
What you'll do:
* Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
* Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
* Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
* Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
* Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
* Maintains accurate, thorough, and current claim file documentation throughout the claims process.
* Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
* Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
* May be assigned CAT deployment travel with minimal notice during designated CATs.
* Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
* Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
* Adjusts complex claims with attorney involvement.
* Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
* May require travel to resolve claims, attend training, and conduct in-person inspections.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
* High School Diploma or General Equivalency Diploma required.
* 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
* Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
* Proficient knowledge of residential construction.
* Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
* Proficient negotiation, investigation, communication, and conflict resolution skills.
* Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
* Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
* Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
What sets you apart:
* US military experience through military service or a military spouse/domestic partner
* 5 years of prior field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
* Prior experience adjusting property claims using virtual technologies
* Prior property field adjuster experience handling DWG, APS and ALE adjustments
* Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
* Xactimate Level 1 and/or Level 2 certification
* Prior deployments in support of catastrophes
* Currently hold an active Adjuster License
* Currently reside within or have the ability to self-relocate to Baltimore County, MD
Physical Demand Requirements:
* May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
* May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.
* May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
* May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $69,920.00 - $133,620.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Property Adjuster Specialist , you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements.
Property Adjuster Specialist focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.
This is a field-based role for the territory of Baltimore County, MD. Candidates currently living in this location or willing to self-relocate are encouraged to apply.
What you'll do:Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability.
Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
Determines and negotiates complex claims settlement within authority limits. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
Maintains accurate, thorough, and current claim file documentation throughout the claims process.
Advance knowledge of estimating technology platforms and virtual inspection tools. Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims.
Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during designated CATs.
Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
Adjusts complex claims with attorney involvement.
Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.
May require travel to resolve claims, attend training, and conduct in-person inspections.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
High School Diploma or General Equivalency Diploma required.
2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
Advanced knowledge of estimating losses using Xactimate or similar tools and platforms.
Proficient knowledge of residential construction.
Proficient knowledge of property claims contracts and interpretation of case law and state laws and regulations.
Proficient negotiation, investigation, communication, and conflict resolution skills.
Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.
Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
US military experience through military service or a military spouse/domestic partner
5 years of prior field experience handling higher severity/complex losses (i.e. vandalism, malicious mischief, foreclosures, earth movement, collapse, liability, etc.)
Prior experience adjusting property claims using virtual technologies
Prior property field adjuster experience handling DWG, APS and ALE adjustments
Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Xactimate Level 1 and/or Level 2 certification
Prior deployments in support of catastrophes
Currently hold an active Adjuster License
Currently reside within or have the ability to self-relocate to Baltimore County, MD
May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Compensation range: The salary range for this position is: $69,920.00 - $133,620.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.