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Now Hiring: Product Supervisor - High Voltage Testing — Prolec‑GE Waukesha
Location: Waukesha, WI | 100% Onsite | 1st shift | Monday - Friday
Ready to power up your career?
Prolec‑GE Waukesha is seeking a Product Supervisor - High Voltage Testing who thrives at the intersection of people leadership, experience with electrical engineering, high‑voltage safety, and technical decision‑making.
If you’re energized by guiding teams, ensuring strict safety compliance, solving complex electrical problems, and keeping operations running with discipline and precision — this could be your next big opportunity.
What You’ll Do
As our Product Supervisor - High Voltage Testing, you’ll be the leadership anchor in a high‑voltage testing environment where safety and accuracy are everything. Your impact will include:
Safety & Compliance Leadership (Top Priority)
- Enforcing high‑voltage safety rules, lockout/tagout, grounding, and test‑bay controls
- Leading safety briefings, risk assessments, and incident investigations
- Having the confidence and authority to stop work immediately when unsafe conditions arise
Team Leadership & Development
- Supervising a team of highly skilled test technicians
- Coaching, mentoring, and addressing behavioral or procedural deviations
- Building trust, communicating expectations clearly, and fostering a culture of accountability
Technical Oversight & Test Execution
- Overseeing daily test operations to ensure quality, accuracy, and adherence to approved procedures
- Troubleshooting test issues and coordinating closely with Engineering, Quality, and Manufacturing
- Making sound go/no‑go decisions under pressure — without compromising safety or compliance
Operational Excellence
- Maintaining accurate training, attendance, and documentation
- Identifying process gaps and driving improvements that enhance safety, consistency, and efficiency
- Supporting internal/external audits with strong attention to detail and documentation discipline
What You Bring
We’d love to meet you if you’re someone who has:
- A Bachelor’s in Engineering or Operations Management (or relevant experience with strong manufacturing leadership)
- Experience in electrical testing, high‑voltage environments, or an electrical mindset
- A leadership style that is confident, steady, empathetic, and able to hold firm boundaries
- Strong communication skills — able to stay calm, clear, and professional in fast‑paced, high‑risk situations
- A willingness to learn quickly, ask questions, and adapt to technical processes
- Working knowledge of Microsoft Office and comfort navigating manufacturing systems
Bonus advantages for experience with:
Transformers
Switchgear
Power distribution products
Electrical Engineering
Physical & Work Environment
This is a hands‑on, on‑the‑floor leadership role in a high‑voltage test environment. You’ll be:
- Moving throughout the manufacturing area
- Working near energized equipment (with full training & protections)
- Lifting up to 25 lbs as needed
- Splitting time between office tasks and shop‑floor oversight (best of both worlds)
Why Prolec GE Waukesha?
At Prolec‑GE Waukesha, you’ll step into a role where your leadership directly protects people, strengthens reliability, and supports the products that power communities across the country.
You’ll join a team that values collaboration, continuous improvement, and strong technical discipline — and you’ll grow your own leadership capability in the process.
Ready to energize your career?
Apply now and help shape the future of power transformation!
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
About the Company
MRPC is an Affirmative Action Equal Opportunity Employer: Minorities, Women, Veterans, & Disabilities.
About the Role
Under the general supervision of the Director of Manufacturing or Production Manager, the Production Supervisor is responsible for supervising the production team and scheduling shift production activities. This individual will also provide hands on assistance with machine set-ups.
Responsibilities
- Schedule and assign work to production personnel, to support production schedule and priorities.
- Supply stock/supplies to the production areas as required.
- Maintain the required shift reports to include machine counts, rejection rates, and labor reports.
- Ensure that all personnel are properly trained in the job functions associated with specific work assignments including manufacturing procedures, quality requirements and proper use of all tools.
- Follow established ISO and production procedures, ensure that all production employees are properly trained and are following procedures. Recommend changes to the procedures that will improve quality and/or productivity.
- Make hire, discipline and promotion recommendations of subordinates. Prepare annual written performance reviews and establish annual objectives consistent with the overall business strategy.
- Ensure the maintenance of general housekeeping for the department.
- Coordinate tool repairs/modifications with tool room and engineering.
- Perform all activities required to operate equipment, adjusting machinery to meet operating parameters specified.
- Following specifications, determine the appropriate methods of equipment operation. May operate several presses simultaneously.
- Perform new job or mold sampling when necessary, working with engineering.
- Perform other duties as assigned.
Qualifications
- High School Diploma or GED
- Injection molding experience
- Demonstrated leadership, project management, facilitation and problem-solving
- Strong interpersonal and communication skills
- Ability to manage multiple priorities
- Strong team player
Required Skills
- Injection molding experience
- Demonstrated leadership, project management, facilitation and problem-solving
- Strong interpersonal and communication skills
- Ability to manage multiple priorities
- Strong team player
Preferred Skills
- None specified
Pay range and compensation package
Not specified
Equal Opportunity Statement
MRPC is an Affirmative Action Equal Opportunity Employer: Minorities, Women, Veterans, & Disabilities.
We are seeking a talented individual to support new product development for high current and voltage power conversion and Motor Control Center products. This role offers an opportunity to work in the vibrant city of Milwaukee, WI, known for its rich history, cultural attractions, and thriving industrial sector.
The successful candidate will be responsible for creating and updating CAD drawings from engineering sketches or notes, suggesting design improvements for manufacturability, ensuring drawings meet project standards, and maintaining ECN/ECR documentation following established procedures. This position involves working closely with engineers and peers to exchange and present information, while reporting to the local Development Engineering Manager. The role also includes overseeing the application, conception, creation, release, and support for industrial power control products, ensuring they meet company and industry standards for quality, safety, and reliability, all while optimizing cost and manufacturability.
Key Responsibilities:
- Develop CAD drawings and collaborate with a team on design activities.
- Participate in new product development for high current and voltage power conversion and Motor Control Center products.
- Ensure all drawings meet project standards and maintain ECN/ECR documentation.
- Work with engineers and project managers to present and exchange information.
Qualifications:
- Minimum of 3 years of relevant mechanical CAD software (CREO, Pro/E, AutoCAD) design experience.
- Proficient in manipulating large assemblies (>200 components).
- Ability to read and interpret engineering drawings and documentation.
- Experience with power distribution equipment for 240-690V AC systems.
- Pro-E CAD modeling experience.
- SAP software experience.
- A working knowledge of production part processes: sheet-metal, plastic forming, and machining manufacturing methods.
MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.
ROLE PURPOSE/ POSITION SUMMARY
The Plant Manager is accountable for overseeing the daily operations of the food manufacturing facility, including production, quality assurance, maintenance, sanitation, safety, and supply chain. This role ensures adherence to food safety standards and regulatory requirements (e.g., HACCP, GMP, FDA, USDA) while delivering against production goals and cost targets. The Plant Manager will lead cross-functional teams to continuously improve processes, reduce waste, enhance productivity, and ensure timely delivery of products to customers. In addition, this position plays a key role in shaping plant culture, driving employee engagement, and fostering a safe workplace. Collaboration with the executive leadership team and corporate support teams is essential to ensure alignment with broader business objectives.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
Key Accountabilities
Food Safety & Regulatory Compliance:
Ensure full compliance with all food safety standards (HACCP, GMP, SQF, BRC) and regulatory requirements from agencies such as the FDA, USDA, and local health departments.
Operational Excellence:
Oversee daily plant operations to ensure consistent, efficient, and high-quality production that meets customer demand and company standards.
Quality Assurance:
Maintain rigorous quality control procedures to ensure that all products meet internal specifications and external customer and regulatory expectations.
Health & Workplace Safety:
Lead a safety-first culture by maintaining a clean, organized, and hazard-free work environment. Ensure compliance with OSHA and company safety policies.
Supply Chain & Inventory Management:
Manage raw materials, packaging, and finished goods flow to ensure timely production and delivery while minimizing waste and spoilage.
Financial Performance:
Deliver against plant financial objectives by managing budgets, controlling costs, optimizing labor and materials, and improving operational efficiencies.
Leadership & Team Development:
Lead, coach, and develop the plant team to foster engagement, accountability, and a continuous improvement mindset.
Primary Duties and Responsibilities
- Lead all plant operations, including production, maintenance, quality assurance, sanitation, warehousing, and logistics.
- Ensure strict adherence to all food safety programs, conducting internal audits and leading external inspections as needed.
- Oversee daily production schedules, ensuring customer orders are fulfilled accurately and on time.
- Collaborate with customers, quality, procurement, and supply chain teams to support new product launches, reformulations, and special runs.
- Monitor KPIs (e.g., reliability, yield, downtime, complaints, waste) and implement action plans for continuous improvement.
- Coordinate with procurement and planning to manage raw material inventory, minimize shortages or overstock, and optimize warehouse space.
- Ensure all sanitation and cleaning protocols are executed according to schedule and verified for compliance.
- Champion a proactive safety culture by conducting regular safety audits, training, and incident investigations.
- Develop and manage plant operating budgets, capital projects, and cost-reduction initiatives.
- Foster a positive and productive working environment through regular communication, performance reviews, and employee development.
- Lead crisis management efforts for food recalls, contamination risks, or emergency shutdowns.
- Report on plant performance to senior leadership and recommend operational strategies.
QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
- Bachelor’s degree in Food Science, Engineering, Industrial Management, Business Administration, or a related field.
- Master’s degree (MBA or related field) may be considered an asset, especially for larger or more complex operations.
Minimum Experience
- 8+ years of progressive leadership experience in food manufacturing or a closely related industry.
- 5+ years of direct experience in plant operations management, including oversight of production, quality, safety, and supply chain functions.
- Proven track record of managing in a regulated food production environment, with demonstrated understanding of HACCP, GMP, SQF, and FDA/USDA regulations.
- Experience leading and developing cross-functional teams in a high-speed, high-volume manufacturing setting.
- Demonstrated success in implementing continuous improvement initiatives (e.g., Lean, Six Sigma) with measurable operational and financial impact.
- Strong background in budget management, cost control, and performance metrics.
- Experience working with ERP and manufacturing systems, preferably in a food manufacturing context (e.g., SAP, Oracle, or industry-specific platforms).
- Experience with customer audits, third-party certifications, and government inspections is highly desirable.
Minimum Knowledge/ Skills/ Abilities Knowledge
- Deep understanding of food manufacturing processes, including food safety, sanitation, and hygiene standards (e.g., HACCP, GMP, SQF).
- Strong knowledge of regulatory requirements from agencies such as FDA, USDA.
- Familiarity with allergen control, traceability, and recall procedures.
- Understanding of production scheduling, raw material management, and perishability factors unique to food operations.
- Knowledge of quality assurance systems and compliance protocols in a food production environment.
- Experience with food-specific ERP systems and supply chain logistics in temperature- or shelf-life-sensitive environments.
- Financial acumen related to plant operations, including waste control, yield optimization, and production cost analysis.
Skills:
- Excellent leadership skills with experience managing diverse teams in a food production environment.
- Strong problem-solving skills with the ability to address quality, process, and supply chain challenges in real time.
- Clear and effective communication skills with the ability to lead cross-functional teams and interact with auditors and inspectors.
- High attention to detail, especially in areas involving food safety, labeling, and quality standards.
- Proficient in lean manufacturing and continuous improvement tools (e.g., Kaizen, 5S, root cause analysis) tailored for food manufacturing.
- Skilled in risk assessment and mitigation related to food safety and operational reliability.
Abilities:
- Ability to enforce and promote a strong food safety and safety-first culture at all levels of the plant.
- Ability to work under tight deadlines while maintaining product quality and compliance.
- Ability to interpret production and quality data to drive operational decisions.
- Ability to adapt to changing demand, seasonal production swings, or ingredient availability challenges.
- Ability to respond swiftly and effectively to audits, inspections, or food safety incidents.
- Ability to implement and sustain continuous improvement initiatives in a highly regulated environment.
Apply today and join our rapidly growing team!
- Inc. 5000 #124 fastest growing company in the Midwest. (2025)
- Inc. 5000 #10 fastest growing company in the Midwest. (2022)
- Inc. 5000 #165 fastest growing company in the Midwest. (2021)
- Inc. 5000 #1,085 fastest growing company in the USA. (2023)
- Inc. 5000 #622 fastest growing company in the USA. (2022)
- Inc. 5000 #479 fastest growing company in the USA. (2021)
Quality Engineer
As a Quality Engineer, you will assist with the development of quality systems, procedures and controls to ensure that all medical products consistently meet performance and quality specifications in the Germantown Manufacturing facility. The Quality Engineer is a leader and strong technical resource who quickly and effectively resolves quality problems with internal and external customers and suppliers.
Below Are Additional Duties And Responsibilities
- Generates, communicates, and implements ideas and solutions.
- Demonstrates accuracy and thoroughness in completing tasks timely.
- Looks for ways to improve and promote quality.
- Monitor Corrective Action System (i.e. Customer Complaints, Supplier, Internal)
- Initiate and investigate Customer Complaints according to our internal procedure and standards.
- Record essential information on internal and/or customer-specific documentation, including updating customer portals.
- Perform investigations using Lean, Six Sigma, and statistical methods to support root cause analysis and corrective actions.
- Identify gaps and/or trends in systems or processes.
- Initiate and facilitate the Corrective/Preventative Action process using the appropriate quality tools and input from subject matter experts (SME) to implement sustainable solutions.
- Update Quality documents according to our Change Control procedures, as required.
- Verify corrective action effectiveness.
- Drive Non-Conformance Process
- Evaluate and investigate suspect non-conforming product identified by manufacturing and/or the Quality Lab.
- Initiate containment activities, as necessary, with Customer Service and Shipping Department.
- Recommend disposition of product based on thorough investigation and data-driven feedback.
- Initiate and assist Customer Service with Return Material Authorization (RMA) process.
- Develop re-inspection, sort, and/or rework instructions for Manufacturing Operators, as required.
- Collaborate with customer on issuing waiver or deviation documentation and obtain customer approval, as required.
- Maintain the Quality Management System (QMS).
- Understand ISO 13485 Quality management systems requirements.
- Ensure continuing compliance to both internal processes as well as requirements imposed by certification bodies, regulatory agencies, and specific customer requirements.
- Assist in internal, 2nd party, and 3rd party audits.
- Assist with responses and corrective actions for audit findings.
- Support Product Realization process
- Participate in design review, process planning, and failure mode analysis
- Provide input on evaluation of Key Product Characteristics.
- Provide input on gaging methods and equipment.
- Interpret customer requirements including complex blueprints and GD&T call-outs.
- Review and approve Engineering Change Notifications and Verifications
- Evaluate for feasibility and implement updates to customer requirements into associated product control plans, pFMEA, Inspection documentation and other related documents.
- Incorporate industry standard best practices.
- Incorporate lessons learned.
- Evaluate, submit and track Supplier Change Notices to customers and/or suppliers.
- Any other duties as assigned.
- Manufacturing point of contact for the review and disposition of product quality related questions.
- Approve Medical Device release for shipment, as required.
- Perform batch record reviews for medical device prior to release for shipment.
- Generate Certificate of Analysis, as required.
- Release product in ERP system based on customer and process requirements.
- Support Manufacturing process
- Train Manufacturing and Quality Control personnel on customer requirements, inspection techniques, lessons learned, and rework instructions.
- Manage product inspection and testing activities.
- Obtain customer approvals for all required changes based on Quality Agreements.
- Compile supporting measurement and process performance data, as necessary
- Assemble supporting documentation package and review for completeness and accuracy
- Review and approve production documentation updates according to our Engineering Change Order process.
A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products.
Value Stream Manager Summary
The Value Stream Manager is a leadership role that will be primarily focused on ensuring a safe work environment for all team members, while maintaining continuous operational execution and production of quality products that are delivered on-time to customers within established cost targets.
The Value Stream Manager will focus on eliminating waste developed in the value stream process, identifying business growth opportunities, understanding the importance of customer value created by the company, maximizing capacity to grow sales and driving lean continuous improvement.
Strategically focused and leading/driving team members in Kaizen events, problem solving activities, owning the value stream.
Key Responsibilities
- Manage all value stream related KPIs (SQDCI).
- Co-leads recordable or significant case investigations including root-cause and corrective actions.
- Responsible for ensuring the execution of findings of accident investigations and safety alerts within their value stream.
- Ensure policies and processes are deployed uniformly throughout the value stream.
- Actively leads the daily huddle process and can share information related to value stream as needed.
- Lead problem solving events and follow-up with corrective actions for completion
- Create a standard for value stream process and ensure entire team are properly trained, resourced, supplied, and managed to attain the objectives
- Develop a highly motivated and committed workforce with emphasis on the development of skills needed to accomplish safety, quality, on-time delivery, and product cost goals.
Qualifications And Experience Requirements
- Bachelor’s degree is required
- 5+ years of management experience
- Bilingual is a plus
- Lean manufacturing experience is required
- Strong MS Excel experience desired
- SAP is preferred
Benefits We Offer:
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
- & More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Come be a part of something great!
Are you the missing piece of the GOEX puzzle? We need amazing people to create remarkable products. Use your unique talents to help drive this continuously growing company to even greater success.
Your new company:
For more than 30 years now, GOEX stands as the market leader in producing custom quality plastic for the graphic arts printing, medical, electronics, and packaging industries. As a family-owned, privately-held company, we move quickly when it comes to developing products and controlling the process from concept to delivery.
Our manufacturing facility operates the best extrusion equipment in the industry while strictly adhering to a 0% Landfill Policy that showcases our commitment to sustainability. Our clean, temperature-controlled and technologically-advanced workplace is environmentally sound and something to be proud of.
Your New Role:
Coordinate manufacturing needs with engineering solutions. Develop guidelines for manufacturing for new materials and find improvements in machine design and material handling for increased profitability of current materials.
Duties and Responsibilities:
· Identify potential opportunities for improvement in methods of extrusion
· Document and standardize each improvement in terms of efficiency and quality
· Train personnel, from management to lead positions in improved process methods
· Help in the investigation of customer complaints that involve the process as necessary
· Furnish weekly reports documenting the type and amount of improvements that took place
· Specify process requirements relative to new equipment or machine redesign as a function of the engineering department effort
· Aid in troubleshooting production problems
· Provide the VP of Manufacturing with prioritized project lists with schedules and cost estimates included
· Coordinate the rework schedules and files for all dies, screws, barrels, and rolls
· Set production volume targets for all materials, monitor actual machine outputs and make suggestions to management for improved rates and/or efficiencies toward the goal of increased profitability
· Submit weekly reports each Friday summarizing activities, problems, and pertinent information
· Responsible for understanding the food safety hazards of their job and following the employee GMPs and other procedures to ensure food safety
· Other duties as assigned
Your hours:
Monday-Friday: 8:00am – 5:00pm - must have flexibility to provide support to a 24/7 facility.
What you need:
- Bachelor Degree in Mechanical or Industrial Engineering. Emphasis in Plastics a plus.
- Complete understanding of Extrusion Process
- Preferred 2+ years experience within a plastics manufacturing facility
- Strong problem solving skills
- Excellent organizational and communication skills
- Detail oriented
- Ability to work as part of a team
What's in it for you:
As a full-time GOEX employee you’ll be competitively compensated, based on experience.
Also, you’ll discover our tailored benefits package: After just 1 year of employment, you are eligible for our 100% Employer Paid Profit Sharing Plan which is second to none in the area or industry. You’ll be able to choose between two outstanding Group Medical Plans (all insurance on the 1st of the month following 30 days of employment). In addition you’ll be selecting Group Dental, Vision Materials, and Supplemental Life Insurance. Included in our benefits is 24/7 access to our awesome Fitness Center for you and your spouse. The company will provide basic Group Life Insurance, 10 Non-working Paid Holidays, 80 hours of Vacation Pay after only 90 days of employment, and Tuition assistance if you choose to continue your education. GOEX's team culture is able to support the community through local events and charitable drives.
Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Health in WAUSAU, WI is seeking a DIRECTOR- SYSTEM FACILITIES PLANNING & CONSTRUCTION MANAGEMENT to join our FACILITIES PLAN AND CONSTUCTION MANAGEMENT team!
The Director of Facilities Planning & Construction Management is accountable for the effective design of all of the facilities and grounds within Aspirus. This is accomplished through project and facilities staff reporting through managers/supervisors to the Director. The role includes the buildings and grounds of Aspirus Wausau Hospital, Aspirus Clinics, Aspirus Buildings, Inc. facilities and partnership facilities Aspirus may be involved in.
Experience/Qualifications:
- Knowledge of patient care standards and management practices in a healthcare environment normally acquired through completion of a Bachelor’s Degree in Engineering, Business Administration or related field required.
- Minimum of five years’ progressively responsible experience in a related field required.
- Healthcare Construction Management is vitally important
- Professional certification in healthcare facilities management desired.
Employee Benefits
- Full benefits packages available for part- and full-time status.
- Time away from work accrual.
- Retirement plans available.
- Wellness program for employees and their families.
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit .
Interested? APPLY HERE DIRECTLY
We are seeking someone with strong design experience, specifically with proven capability in managing end‑to‑end design change projects from a technical standpoint—not just handling the QMS aspects
Job Description:
"• Develop qualification plans for supplier transfer projects and complete associated verification testing.
• Manage and execute Engineering Change Requests (ECRs) and Engineering Change Orders (ECOs)..
This role owns the financial operations of the business and supports sales execution so momentum, cash flow, and client confidence are never constrained by the founder.
You operate as a trusted proxy for the founder, with real authority over financial execution, revenue operations, and client follow-through. If it touches money, forecasting, invoicing, payroll, or sales follow-up, you own it.
This is a role for someone who brings judgment, professionalism, and calm authority, not someone waiting for direction.
Primary Responsibilities:
1. Financial Ownership & P&L Visibility (Primary)
You fully own day-to-day financial operations and clarity, including:
- End-to-end ownership of P&L accuracy and visibility
- Payroll execution and review
- Accounts payable and vendor payments
- Invoicing, accounts receivable, and payment follow-up
- Credit card and expense reconciliation
- Management of the accounting inbox and all financial communications
- Reducing outsourced accounting work by 80%+ through internal ownership
- Designing and enforcing clean, repeatable client onboarding and invoicing processes
- PO creation and follow-up to ensure engineering work starts without delay
The founder does not monitor QuickBooks, AR/AP, payroll, or invoice status.
2. Project Accounting, Forecasting & Cash Control
You ensure financial reality is always visible, current, and actionable.
This includes:
- Project-level financial tracking
- Revenue and cash flow forecasting
- Clear visibility into:
- When revenue is expected
- When cash is received
- Where timing, scope, or margin is drifting
- Surfacing risk early—before it becomes disruptive
- Providing clean inputs to support hiring, spending, and delivery decisions
This role exists to keep the business on offense, not reacting late.
3. Sales Execution Support & Revenue Operations
You support sales by ensuring nothing stalls due to lack of follow-up, organization, or discipline.
This includes:
- Owning inbound lead follow-up from website and HubSpot
- Prompt, professional calling and emailing of warm leads
- Ensuring every lead and deal has a clear next action
- Booking meetings without founder coordination
- Maintaining CRM discipline with zero stale deals
- Supporting phone and inbox management related to sales follow-up
- Coordinating with marketing, HubSpot workflows, and WordPress as needed
You are not the closer.
You ensure closers stay focused, prepared, and unblocked.
4. Client Experience & Professional Representation (Non-Negotiable)
You own the client journey from first contact through billing and project kickoff.
This includes:
- Managing onboarding from PO through project start
- Sending and tracking W-9s, ACH/wire details, intake forms, and onboarding materials
- Setting clear expectations around billing, milestones, and payment timing
- Acting as the primary point of contact for billing clarity and follow-through
- Ensuring a clean handoff from Sales to Engineering and Operations
This is a client-facing role.
Professionalism, clarity, confidence, and consistency are required.
Clients should consistently feel:
- Trust
- Control
- Competence
Every interaction matters.
Tools & Systems
- QuickBooks (P&L, invoicing, AP/AR, project accounting)
- HubSpot (CRM, pipelines, dashboards, follow-ups)
- Microsoft 365 (Outlook, Teams, OneDrive)
- ADP (Payroll – training provided)
- Calendly
- AI tools including ChatGPT, , Fireflies, and Zapier
Required Experience & Profile
This role is for someone with ownership-level experience, not support-only exposure.
Required:
- 2–10 years of experience in one or more of:
- Finance Operations
- Revenue Operations
- Accounting or Controller support
- Client Operations
- Sales Operations
- Experience working closely with a founder or senior executive
- Proven comfort owning money, follow-up, and decisions
- Hands-on experience with:
- Invoicing, AR, and AP
- Financial operations and reporting
- CRM systems (HubSpot preferred)
- Strong written and verbal communication
- Calm, professional presence in client and vendor conversations
- Ability to exercise judgment without constant escalation
Preferred:
- Degree in Business, Finance, Accounting, Operations, or related field
- Experience in manufacturing, engineering, or project-based businesses
- Experience representing a company in financial or client-facing discussions
What This Role Is Not
- Not an administrative-only role
- Not calendar management as a primary function
- Not a “wait for instructions” position
This role requires ownership, discretion, and polish.
Success Looks Like
- The founder trusts the numbers without hesitation
- Financial risk is visible early
- Clients experience clean, professional follow-through
- Sales momentum is supported without founder involvement
- The business runs cleaner, calmer, and faster