Engineering Jobs in Wakefield Hybrid

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We'd Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

Head of GIA Investment Performance Measurement and AnalyticsInvestment ManagementFull-TimeNew York, NY, Boston, MA or Springfield, MAThe OpportunityMassMutual Investment Management (IM) seeks a seasoned investment management and operations professional to lead the investment performance function for MassMutual's General Investment Account (GIA).

This role reports to the Head of Manager Oversight and will:Design, and oversee implementation of models, policies, and procedures for a best-in-class performance and attribution reporting function.Help drive strategy and execution of investment performance measurement, attribution, and reporting programs supporting MassMutual's Board, CIO, and other key stakeholders.Help shape market commentary and attribution narratives for internal and external stakeholders, including affiliate managers and GPs.Complete the feedback loop for MassMutual Investment Management in the performance space by collaborating with teams supporting product profitability analysis and PMs managing ALM and capital allocation decisions.The TeamThe Manager Oversight team is part of IM's Strategy and Governance organization, reporting to MassMutual's CIO.

The team oversees IM's asset manager relationships and functions, including manager operational due diligence, investment mandate onboarding & lifecycle management, and investment performance.

Adjacent teams handle business strategy and planning, vendor oversight, investment compliance, and investment reporting for MassMutual's Board & Investment Committee.The Impact and Key Responsibilities:Lead MassMutual's investment performance measurement, attribution, and reporting function for a $250B+ General Investment Account (GIA).

In this role you will be on the starting line to help influence, design and implement a state-of-the-art performance measurement and attribution capability.

This senior leadership role requires strategic planning, influence, executive visibility, and the opportunity to transform performance analytics and attribution capabilities for a prestigious insurance company.Evolve existing practices and refresh methodologies, assumptions, and models to introduce new and industry best practice approaches for presenting performance across products, asset classes, and instruments.Lead strategic platform rationalization and evaluate performance engines to enhance analytics.Provide technical expertise in portfolio management, finance, capital markets, and investment performance reporting, guiding decisions to align with market standards.Contribute to portfolio reporting and attribution by applying experience across asset classes and investment strategies, ensuring liability-driven investment strategies and ALM models are accurately derived and validated.Collaborate directly with portfolio managers and lead teams to achieve strategic alignment across functions, simplifying complex income and return objectives under liability constraints while maintaining precision and accuracy in reporting.Manage the evolution of the program to maximize total-portfolio view and coverage for GIA reporting, expanding capabilities important to investment team members.Help develop a long-term roadmap to unlock value and greater ROI for the Performance program, including performance monitoring as a compensating control for financial reporting.Help drive the development of reporting standards for leadership and Board materials, framing investment successes, market impacts, and risk-adjusted performance drivers.Help with the design of data integration between IBOR/ABOR systems and performance engines to optimize data validation, reporting efficiency, and portfolio transparency.Lead strategic initiatives to align performance reporting with insurance industry practices, NAIC classifications, and risk-based capital requirements, ensuring compliance and strategic flexibility.Serve as a trusted advisor to the CIO and Senior Leadership Team, influencing investment strategy communication and Board-level reporting.The Minimum QualificationsBachelor's degree in STEM, Finance-Accounting, Actuarial Science, or related field.10+ years in investment management with progressive experience focusing on performance measurement, attribution, and reporting.5+ years in leading teams and/or investment strategy and decision-making for an asset owner, allocator or investment advisor, in a role focused on: investment performance, attribution and analysis; portfolio management; product management or research; portfolio strategy or securities research [investment selection].Experience with liability-driven investment strategies, including ALM frameworks, duration matching, and immunization techniques.Experience designing, building, and calibrating investment return, valuation, or risk models for capital allocation in multi-asset portfolios.Advanced Excel and quantitative modeling; familiarity with GIPS standards and compliance; strong understanding of risk-adjusted return metrics (TWR, IRR, Brinson attribution, factor attribution).Ability to integrate cash flow projections and liability schedules into performance analytics; can source index and reported market yields or returns as benchmarks, model, select "best-fit," and defend rationale in Q&A with investment professionals.Deep knowledge of fixed income, structured credit, private credit, and alternative investments; understanding of insurance asset management and regulatory frameworks; working knowledge of NAIC and statutory accounting preferred.Expertise in designing attribution models that incorporate liability benchmarks; ability to optimize portfolios for duration and convexity matching; strong leadership and stakeholder engagement across investment, actuarial, and risk teams.Proven ability to establish and maintain strong relationships with peers and key partners throughout the organization and in their external, professional networks.Familiar with full spectrum of geographic and credit risk demographics: IG, HY, and Distressed; NA, EMEA, APAC; Developed or Emerging Markets.Technical Skills Covering:Multi-Asset (total portfolio) Total-Return Presentation and Public Market Benchmark SelectionRelative-Spread, Relative-Yield, and Relative-Market/Index Return Comps (Alts-Benchmarks)Bond-Factor Analytics (and to a lesser extent, Equity-Factors)Duration-Adjusted Return ModelingPortfolio Hedge Attribution: Global Asset-Country and FX Risk; Key-Rate Risk: Default RiskThe Ideal QualificationsMaster's degree in STEM, Finance, Quantitative Analytics, or MBA; CPA or actuarial credentials for ALM depth a plus.CFA, CIPM or equivalent designation strongly preferred; CAIA or FRM a plus.Deep familiarity with Global Investment Performance Standards (GIPS); experience managing GIPS verification and composite construction for liability-driven portfolios.Proven ability to implement automation for performance and ALM reporting; experience with data governance and integration of liability projections into performance dashboards.Experience configuring, and testing platforms integrated across the investment ecosystem, such as Performance Engines (SS&C Advent Geneva/APX, Eagle Performance, Clearwater Analytics), Portfolio Management and IBOR Platforms (BlackRock Aladdin, SimCorp Dimension, Charles River IMS), ALM & LDI Tools (Bloomberg PORT, proprietary actuarial systems, Beacon), and Instrument Cashflow and CP-Credit Risk Modeling Services (Intex, Moody's, S&P).Experience implementing BlackRock PBORExperience with majority of investments or instruments in: Gov & Corporate Debt, Bank Loans, PE Sponsor and Non-Sponsored Mid-Market Loans and Private Credit, Commercial & Residential Real Estate Debt, Consumer/Retail and Real Estate ABS, Structured ABF, Structured Credit, CLOs/CDOs, Municipal Bonds, Private LP's, Direct-PE.Technical Skills Covering:Private Equity & Equity-Pacing ModelsCash-Weighted Returns (IRR and realized-CF holding-period yield)Capital-Multipliers (for closed & evergreen portfolios/private-alts strategies)#LI-LC1MassMutual is an equal employment opportunity employer.

We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

Salary Range: $90,000k- $115,000 (depending on experience)

Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess’ patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.

Research & development at Vaxess is cross-disciplinary, integrating mechanical, industrial, biomedical, and chemical engineering with chemistry, biology, and human factors to address important unmet medical needs. We are seeking a talented, collaborative, and highly motivated engineer to join our growing team. This role offers a unique opportunity to build manufacturing capacity from the ground up to bring innovative technology to the global vaccine and therapeutic market.

Responsibilities:

• Characterize and improve manufacturing process unit operations by designing, executing, and analyzing process development experiments; communicate results via written reports and oral presentations to internal and project teams
• Support manufacturing scale-up by assessing novel equipment, work flows, analytical techniques/PAT, and process configurations
• Support manufacturing operations by incorporating equipment and process improvements within established processes and equipment trains, and by revising manufacturing batch records, SOPs, and other controlled documents to reflect changes; contribute to implementing and maintaining Vaxess’ Quality System.
• Supervise and mentor junior engineer(s) and technicians, including a direct report
• Collaborate closely with cross-functional teams to support product development and manufacturing activities

Qualifications:

• BS in Mechanical Engineering, Biomedical Engineering, or a related discipline
• 2 – 7 years of relevant direct R&D experience within the medical device or biopharmaceutical industries; experience working on combination products is highly desirable
• Demonstrated success using empirical and first-principles models to inform and analyze experiments; experience with statistical methodologies and working with large data sets (e.g. Six Sigma, DoEs, multivariate techniques) is a plus
• Excellent time and project management skills and proven ability to meet goals and deadlines
• Demonstrated abilities to learn new skills and fields, creatively solve challenging technical problems, think independently, and work collaboratively in diverse multidisciplinary teams
• Entrepreneurial spirit and drive to positively impact global human health

At Vaxess, we’re bringing together exceptional talent to drive our product development forward. We value collaboration, curiosity, and a dynamic work environment. To apply, please submit your CV/resume to

Experience you will need:

• Ability to read and interpret construction drawings and specifications.
• Understanding of construction methods and materials.
• Proficiency in Excel and spreadsheets.
• Familiarity with CAD software preferred.
• Strong written and verbal communication skills.
• Degree in Construction Management, Engineering, Architecture, or related field preferred.
• Prior construction or estimating experience required.
• 7+ years of experience in Commercial Construction Estimating preferred.
• Minimum 3+ years estimating experience considered.

Company Description

forREAL is a modern platform focused on simplifying the leasing experience for tenants and landlords. Tenants can browse listings, take 3D tours, and complete the application process seamlessly on their phones. Landlords benefit from centralized management of the leasing cycle, from tours to rent collection, all in one platform.

Role Description

We are seeking a full-time a skilled Back End Developer to join our team on-site in Danvers, MA. The role involves designing, developing, and maintaining back-end architecture to support platform functionality. Responsibilities include implementing robust and scalable APIs, optimizing server-side logic, collaborating with front-end developers, and troubleshooting issues to continuously enhance performance. The developer will also ensure the quality and security of data handling and participate in code reviews and technical discussions.

Qualifications

• Proficiency in Back-End Web Development and Software Development
• Experience with Python and at least one systems level language (C, C++, Rust, etc.)
• Experience with Django or similar production scale backends
• Basic understanding of Front-End Development to facilitate collaboration with front-end teams
• Experience with Postgres or other relation databases with and without an ORM.
• Excellent problem-solving skills and ability to write clean, maintainable, and efficient code
• Familiarity with cloud infrastructure is a plus
• Bachelor’s degree in Computer Science, Software Engineering, or a related field preferred
• Proven track record in delivering scalable and secure software solutions
• Have a passion for software development, clearly demonstrate real engagement with completed personal projects or contributions to open source.

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE

Applied AI Engineer

Compensation:

• Up to $150,000 base salary (direct hire w2 only, no c2c, no 1099), (flexibility on base salary for exceptional experience)

Location:

• Hybrid / Onsite - Greater Kansas City Metro Area
• 3 days per week onsite, 2 days remote
• Candidates must currently reside in the KC metro area or be willing to relocate within a reasonable timeframe
• Fully remote candidates cannot be considered

Work Authorization:

• Must be authorized to work in the U.S.
• No current or future visa sponsorship available

Engagement Type:

• Full time, direct hire only
• No third-party agencies, consulting firms, C2C, or 1099 arrangements

About the Opportunity

Vaco Highspring is conducting a confidential search on behalf of a global enterprise organization with a strong technology footprint, including a proprietary SaaS platform and a technology?enabled services business.

The organization is making a focused investment in artificial intelligence to improve internal efficiency, modernize workflows, and embed intelligent capabilities into its software platform. This role offers meaningful ownership and visibility, with a mandate to build and deploy AI systems that have real, production level impact.

The Role

As an Applied AI Engineer, you will play a key role in integrating AI across internal systems and a customer facing SaaS platform. You will work hands on with large language models (LLMs) and modern AI tooling to automate processes, build internal tools, and deliver intelligent product features.

This is a production focused role operating at the intersection of engineering, product, and business operations, with close collaboration across teams in a hybrid/onsite environment. (3-days per week onsite in Greater Kansas City Metro Area, 2-days remote work.)

Key Responsibilities

• Design and build scalable AI powered services and tools to streamline internal workflows across multiple teams (e.g., operations, content, sales, support).
• Develop and deliver intelligent features within a proprietary SaaS platform.
• Integrate, manage, and optimize multiple LLMs and AI APIs (e.g., OpenAI style, Anthropic style, or comparable providers).
• Provide technical leadership and mentorship to other engineers, including guidance on architecture, best practices, and performance.
• Build and maintain backend systems and APIs that support AI functionality across products and services.
• Design infrastructure for model serving, orchestration, monitoring, and lifecycle management.
• Implement fallback strategies, model routing, and cost performance optimization.
• Partner cross functionally with engineering, product, and business stakeholders to identify high impact AI opportunities.
• Apply best practices related to data privacy, security, compliance, and responsible AI use.
• Stay current with advancements in AI, LLMs, and MLOps, introducing new approaches where appropriate.

Qualifications

• 6+ years of engineering experience with multiple years of experience in a production environment deploying AI/ML applications or infrastructure.
• Proven experience applying LLMs or similar AI models to real business or product challenges.
• Strong backend engineering skills (Python and/or TypeScript preferred).
• Experience with AI/ML orchestration and deployment tools (e.g., LangGraph style frameworks, Airflow like systems, Kubeflow, Ray, or workflow automation tools).
• Hands on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Front end development experience in areas like React, Node.js, Web Development, front end web product design
• Solid understanding of MLOps practices, including deployment, monitoring, logging, and evaluation.
• Knowledge of data privacy, security, and ethical AI considerations.
• Experience supporting SaaS platforms or technology driven products is a plus.
• Strong communication skills and the ability to collaborate across technical and non-technical teams.
• Passion for applying AI in practical, high impact ways.

Why This Role

• High visibility and ownership of AI initiatives
• Opportunity to build AI systems that directly impact business outcomes
• Emphasis on production grade systems, not experimentation alone
• Collaborative, hybrid environment with close access to stakeholders

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

W2 Only , Position is Contract to hire

Title: Power BI Developer

Duration: 4-6 Months + Contract to hire

Location: Remote

• This role at Client is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).
• This role will serve as a launchpad for a data career for candidates who are passionate about data. As a Power BI Analytics Developer on our Data Insights & Innovation team, the candidate will be a key player from day one. The role offers hands-on experience in building real reports and dashboards using Microsoft Power BI that users need to make critical decisions. The candidate will work closely with senior analysts and business stakeholders to design, develop, and maintain interactive Power BI reports and dashboards.
• This is an excellent opportunity for the candidate to gain real-world experience in the full lifecycle of analytics development, from data modeling to visualization, in a dynamic and supportive environment.

Departmental Expectation Of Employee

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
• Meets Department productivity standards.

Essential Duties and Responsibilities

• Assist in development of Power BI reports and dashboards to replace existing reports and dashboards in WebFOCUS
• Perform data validation and quality checks to ensure the accuracy and reliability of reports.
• Assist in development of clear, compelling, and user-friendly visualizations that tell a story and facilitate data-driven decision-making.
• Document data sources, report logic, and development processes to ensure knowledge sharing and maintainability

Key Opportunities

• Hands-on experience with the Microsoft Power BI and potentially connecting to various data sources
• A deep understanding of how data analytics drives key business decisions across different functions
• Experience working in a professional Agile/Scrum environment, managing tasks, and meeting deadlines.
• Mentorship from experienced data professionals and opportunities for networking.

Qualifications

• Currently pursuing a Bachelor's degree in Data Analytics, Computer Science, Engineering, Mathematics, Statistics, Renewable Energy, or a related field.
• Basic experience with Microsoft Power BI, Tableau, or a similar data visualization tool.
• Understanding of database concepts and data modeling.
• Basic knowledge of SQL.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.

Americans With Disability Specifications Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8+ years of relevant experience with a degree (Required)

• 10+ years of relevant experience without a degree (Required)

• ServiceNow Architect Certification (Preferred)

• 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
• Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.

• Bachelor's Level Degree (Required)

• Project Management Professional Certification (PMP) - (Preferred)

• 5+ years of experience in the Clinical/Business Sectors (Required)
• 5+ years of experience in Healthcare (Required)
• Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
• Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
• Proven success in process improvement, stakeholder management, team development, and change management initiatives.