Engineering Jobs in Shaker Heights, OH
63 positions found — Page 2
About the Opportunity
A well-established design-build focused construction firm is looking to add a Project Manager to its Cleveland team due to continued growth and a strong pipeline of projects.
This group has built a reputation for delivering complex projects through a highly collaborative design-build delivery model, where project managers are deeply involved from early planning through project completion.
The company places a strong emphasis on culture and internal growth, providing employees with clear development paths and the ability to build long-term careers within the organization.
Why This Company Stands Out
- People-first culture where collaboration, relationships, and team support are prioritized
- Individual growth plans designed to help employees progress into larger leadership roles
- Long-term stability with a consistent backlog across multiple sectors
- Strong internal promotion track record, with many leaders having grown within the company
- True design-build environment, allowing PMs to be involved in the project from concept through completion
- Leadership team that values personality and cultural fit just as much as technical experience
Responsibilities
- Lead projects from preconstruction through completion
- Manage budgets, schedules, subcontractors, and overall project execution
- Collaborate closely with preconstruction, design partners, and field teams
- Maintain strong relationships with clients and project stakeholders
- Coordinate with superintendents and internal teams to ensure projects stay on schedule and within budget
- Identify opportunities for value engineering and process improvements
What They’re Looking For
- Experience as a Project Manager with a General Contractor
- Background working on ground-up commercial construction projects
- Experience in design-build or collaborative delivery environments preferred
- Strong leadership, communication, and client-facing skills
- Ability to manage multiple project components simultaneously
If you are interested in learning more about this opportunity, please reach out directly to discuss the role and upcoming projects in more detail.
About NNI Construction
At NNI Construction, we’re building more than just projects – we’re building careers.
We offer a supportive and collaborative environment where individuals are encouraged to grow, contribute meaningfully, and bring their whole selves to work. As a growing company with a family-like culture, we’re committed to fostering an inclusive workplace with clear opportunities for advancement, flexible work arrangements where feasible, and a culture grounded in innovation and integrity.
At NNI, you're not just taking a job - you're joining a team where you can thrive, belong, and build a future you're proud of.
Purpose of the Job
The Director of Construction is responsible for overseeing all construction operations, ensuring projects are delivered on time, within budget, and to the highest quality standards. This individual will lead and manage project teams, supervise construction managers, and act as a liaison between executive leadership and field operations. The role requires strong leadership, strategic planning, and deep industry knowledge to ensure the company's construction projects meet client expectations and safety regulations.
Job Responsibilities
- Lead and manage all construction operations, including planning, budgeting, scheduling, quality control, safety, and resource allocation
- Supervise and mentor project executives, project managers, superintendents, and subcontractor partnerships across all active projects
- Review and Monitor construction schedules and ensure milestones are achieved.
- Collaborate with preconstruction team and field teams to ensure seamless project execution
- Ensure compliance with building codes, legal regulations, safety standards, and company policies
- Manage subcontractor and vendor relationships; negotiate contracts and resolve performance issues
- Forecast resource needs and coordinate labor, equipment, and materials
- Track project performance and provide regular progress updates to senior leadership and stakeholders
- Identify and implement process improvements for cost reduction, efficiency, and quality assurance
- Represent the company in meetings with clients, architects, engineers, and regulatory bodies
- Lead recruitment, training, and performance evaluations for the construction department
- Combination of office and on-site work
- 50% travel to project sites and client meetings
- May involve extended hours based on project demands
Working Relationships
- Subcontractors
- Project Managers
- Project Executives
- Superintendents
- Clients
- Other key stakeholders
Supervision of Personnel
- Project Executives
- Superintendents
Knowledge and Skills Required
- Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field. Master’s degree or MBA is a plus
- 10+ years of progressive experience in construction management, with at least 5 years in a senior leadership role
- Proven track record of successfully delivering complex construction projects on time and within budget
- Strong knowledge of construction methods, safety regulations, project management tools (e.g., Procore, MS Project), and budgeting software
- Excellent leadership, communication, and interpersonal skills
- Ability to manage multiple projects and teams simultaneously
- OSHA certification or other safety-related credentials preferred
- PMP or other project management certification is a plus
Benefits
- 401(k) with Company Match
- Medical, Dental, Vision Insurance
- Health Savings Account (HSA)
- Life & Disability Insurance
- Paid Time Off (Vacation, Sick, Holidays, Volunteer)
- Performance Bonus Opportunities
Equal Employment Opportunity Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Compliance Statement
A background check will be completed as part of the onboarding process, in compliance with applicable laws.
The Tool and Die Maker is responsible for the construction, repair, and maintenance of dies, tools, and fixtures used in the manufacturing processes within the stamping plant. This role requires precision craftsmanship, technical expertise, and an understanding of stamping operations to ensure that dies and tools are functional, efficient, and meet all quality standards for production. The ideal candidate will possess a strong background in tool and die making, metalworking techniques, and safety protocols within a manufacturing environment.
Responsibilities
Die Fabrication:
- Fabricate, assemble, and modify stamping dies, jigs, and fixtures used in the production process. Ensure designs meet part specifications and are cost-effective to produce.
Die Maintenance & Repair:
- Perform routine inspections, troubleshooting, and repairs on existing dies and tools. Ensure that dies remain in excellent working condition to minimize downtime during production.
Tool Setup & Adjustment:
- Set up tools and dies for production runs, making precise adjustments to ensure parts meet dimensional and quality requirements.
Quality Control:
- Perform thorough checks and inspections on tools, dies, and stamped parts to ensure they adhere to quality standards and meet customer specifications.
Preventive Maintenance:
- Develop and implement preventive maintenance schedules for dies and tools, addressing potential issues before they cause production delays or quality issues.
Collaboration with Engineering & Production Teams:
- Work closely with engineering and production teams to troubleshoot problems, recommend improvements, and provide feedback on tooling and equipment.
Documentation & Record Keeping:
- Maintain accurate records of die maintenance, repairs, and tool modifications, ensuring all data is properly documented for future reference.
Safety & Compliance:
- Adhere to all safety regulations and guidelines to ensure a safe working environment. Promote a culture of safety within the plant and report potential hazards.
Training & Mentorship:
· Assist in training and mentoring junior tool and die makers or apprentices as needed.
Qualifications
Education and Training:
- High school diploma or equivalent; completion of a formal apprenticeship program in tool and die making or a related field preferred.
- Journeyman certification in Tool and Die Making or equivalent industry experience preferred.
Experience:
- Minimum of 3-5 years of experience as a Tool and Die Maker, preferably in a stamping or manufacturing environment.
- Strong background in die fabrication, repair, and maintenance for metalworking applications.
- Familiarity with various types of dies (progressive, compound, transfer) and materials used in stamping operations.
Skills and Abilities:
- Proficiency with precision measuring instruments (micrometers, calipers, gauges, etc.).
- Ability to read and interpret technical drawings, blueprints, and schematics.
- Advanced knowledge of machining techniques, welding, and grinding.
- Experience using CNC machines, lathes, mills, surface grinders, and other shop equipment.
- Strong problem-solving skills and ability to troubleshoot complex tooling issues.
Physical Requirements:
- Ability to lift and carry up to 50 lbs.
- Comfortable working in a manufacturing environment with exposure to loud machinery and various environmental conditions.
- Capable of standing, bending, and stooping for extended periods during tooling fabrication and machine setup.
American Medical Staffing is seeking a travel nurse RN Intermediate Care for a travel nursing job in Cleveland, Ohio.
Job Description & Requirements
- Specialty: Intermediate Care
- Discipline: RN
- Start Date: 04/17/2026
- Duration: 13 weeks
- 36 hours per week
- Shift: 12 hours, rotating
- Employment Type: Travel
We’re living in the new normal. Lives and careers look different today. So why shouldn’t you have a role that delivers excitement, fewer restrictions, and brings you closer to loved ones? At American Medical Staffing (AMS), we believe in supporting the pioneers who embody the sense of adventure each new placement brings and we’re looking for a RN: IMC for our Hospital contract assignment.
Job Title: RN: IMC
Location: Cleveland, Ohio
Pay Range: Competitive, Negotiable, with Weekly Pay
Schedule: Rotating Shifts, 07:00:00-19:00:00, 12.00-3
Contract Length: 13 Weeks
Requirements:
· 2 years of experience as a RN
· Qualified applicants MUST have at least 2 years of experience in the IMC
· Valid RN license
· Be willing to obtain Ohio licensure
Why Choose American Medical Staffing?
· Day-One Benefits: Medical, dental, and vision plans with no waiting period.
· Wellness PTO: Build 1 or 2 weeks of paid time off into your contract.
· Hotel Discounts: Save up to 60% on hotel bookings with access to 700,000+ discounted properties.
· Loyalty Program: Earn financial incentives automatically based on hours worked and assignment type.
· Referral Program: $500 for you and $500 for each referral after 450 hours—no limits.
· Working Advantage: Access exclusive discounts on retail, entertainment, and travel.
· Scrub Discount: 20% off all scrubs through our customized AMS store.
· Retirement Plans: 401(k) options to help you plan for the future.
· Compliance & Credentialing Support: Let us handle the logistics so you can focus on patient care.
Responsibilities
· Deliver specialized care to patients across a variety of acute and subacute units.
· Work closely with a multidisciplinary team of healthcare professionals to provide comprehensive and compassionate care.
· Monitor patient conditions, administer treatments and document outcomes.
· Advocate for the best possible patient experience while supporting recovery, safety, and continuity of care.
Apply now to take the next step in your journey.
American Medical Staffing is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or any other non-merit factor.
American Medical Staffing Job ID #110263. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: RN:IMC,07:00:00-19:00:00
About American Medical Staffing
American Medical Staffing is a staffing agency headquartered in Baltimore, MD. Our goal is to CREATE an extraordinary experience for our health care professionals. Our roots are nurse owned and operated so we know what clinicians want - lots of options, a smooth and informed placement process, competitive and accurate pay, great customer service and responsiveness to requests, and advocacy when there is an issue. When AMS was founded in 2001, we started our company with a mission to be a better agency than our competitors. We have always put a heavy emphasis into what is best for our employees, not necessarily just our clients or our company. You are not an expense as you may be to a hospital; you are an asset. We take employee advocacy seriously; you are not just a number to us. The end result is that you don`t work for us; we work for you. Since starting in Baltimore, MD, we continue to grow throughout the country. Check out our industry leading reviews on Google and Indeed to see how much our clinicians enjoy working with us!
· Benefits:
AMS offers an array of benefits for any employee working 30 hours or more! Those eligible employees who choose to participate will pay the premiums with deductions from their pre-tax earnings.
We offer a complete benefits package including Health Insurance, 401K with up to 2% match, Life, Vision, and Dental.
From health and wellness support, financial or legal needs, or help with life's everyday challenges, our Employee Assistance Program provides you with resources, services and discounts to help you manage your unique concerns and save time, energy and money.
We also offer additional Employee Perks that you can enjoy as an AMS employee:
- Scrubin – Uniform Discounts
- Working Advantage – unlimited access to thousands of exclusive discounts and special offers nationwide for theme parks, shows, tours, attractions, sports, concerts, hotels, rental cars, retail gift cards, movie tickets and much more
- Hotel Engine - Save up to 60% when booking hotel rooms, with access to more than 700,000 deeply discounted hotels worldwide.
- Discounted Pet Insurance
- Wellness Program, including fitness, nutrition and financial wellness
- Betterhelp - 1 month of free therapy, followed by a discounted rate for our Healthcare Professionals and their family members.
- Win Win Referral Bonus - $500 for you, and $500 for them!
Benefits
- 401k retirement plan
- Life insurance
- Medical benefits
- Dental benefits
- Vision benefits
Industrial Safety Manager
Cleveland, OH
Job Summary:
The Industrial Safety Manager plays a key role in shaping and maintaining a proactive safety culture across operational environments that may include distribution, production, and logistics functions. This position provides both strategic direction and day-to-day leadership by implementing safety programs, supporting leadership and employee training, and fostering organization-wide engagement to ensure workplace safety remains a core operational priority.
Requirements:
Several years of experience in workplace safety in industrial or operational settings such as production, logistics, or distribution environments.
Relevant industry-recognized safety certifications or advanced regulatory training are highly valued.
Practical understanding of workplace safety standards and regulatory compliance requirements applicable to operational environments.
General familiarity with transportation-related safety considerations and compliance practices is beneficial.
Knowledge of employee injury management processes and incident response procedures.
Demonstrated ability to collaborate across teams and drive initiatives through strong relationship-building and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
About Project Technologies and Services (PTS)
Project Technologies and Services (PTS) is a Northeast Ohio-based consulting engineering and project management firm serving industrial and manufacturing facilities. We deliver practical, field-proven engineering solutions that support capital equipment installations, plant upgrades, and automation projects.
We engineer equipment and process systems inside active manufacturing environments. Our work integrates structural, mechanical, electrical, and controls engineering to execute real-world industrial projects.
About the Role
We are seeking an experienced Engineering Project Manager to lead industrial capital equipment installations, plant upgrades, and infrastructure projects within manufacturing environments.
This role combines technical engineering knowledge, project leadership, and field execution oversight. The Project Manager will be responsible for planning, coordinating, and executing projects while working directly with client personnel, contractors, and internal engineering teams.
The ideal candidate is proactive, organized, and comfortable operating in active industrial facilities while managing multiple project priorities. The position requires technical understanding, field presence, and hands-on involvement with project execution.
Responsibilities
- Lead execution of capital equipment installations and plant modification projects
- Develop project scopes, schedules, and budgets
- Coordinate internal engineering resources and external contractors
- Review and develop equipment layouts, drawings, and technical documentation
- Support or perform technical engineering tasks as needed within projects
- Perform field walkdowns, site verification, and installation coordination
- Manage construction activities and ensure safe installation practices
- Coordinate with plant operations, maintenance, and engineering personnel
- Track project progress, costs, and schedule performance
- Identify and mitigate project risks and resolve field issues
- Lead project meetings and communicate status to clients and stakeholders
- Support equipment startup, commissioning, and project closeout activities
- Support proposal development, estimating, and new project opportunities
Qualifications
- Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or Civil/Structural preferred)
- 5+ years of experience managing engineering or capital projects in industrial or manufacturing environments
- Strong communication skills and professional client-facing presence
- Experience coordinating contractors and multidisciplinary project teams
- Ability to independently manage multiple projects and priorities
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Excel and Word
- Working knowledge of project scheduling tools (MS Project or similar)
- Familiarity with AutoCAD and/or SolidWorks preferred
- Have or on track to obtain PE or PMP is a bonus
- Ability to work in active industrial environments
Compensation Details
- Full-time with benefits
- Salary range: $90,000 – $125,000, commensurate with experience
- Paid holidays and PTO
- Flexible Work Schedule
- Health, Vision, Dental insurance available
- Retirement plan with employer match
Senior Power BI Developer
12-month Contract to Hire
Remote or Hybrid in Cleveland, OH
**Unable to do C2C or Provide Sponsorship**
Brooksource is supporting a major integration initiative involving the onboarding of a recently acquired business onto an existing enterprise platform. As part of this effort, all net-new reporting will be built using Power BI, while existing reporting in Tableau, Business Objects, or OBIEE will be lightly supported to ensure consistent data flow. This developer will support the reporting workstream tied to the acquisition, operating within a structured waterfall methodology and leveraging Lean Spec documentation.
Position Summary
We are seeking a Senior Power BI Developer who can independently design, build, and deliver enterprise-level reporting solutions as Brooksource supports our client’s integration initiatives. This consultant will own Power BI development end-to-end and help guide best practices, as Power BI is a growing platform within the environment. The role involves close collaboration with business pods, technical leads, and integration teams to translate requirements into reliable reporting solutions.
Key Responsibilities
- Develop new Power BI dashboards, data models, and reports based on documented Lean Specs
- Convert business requirements into structured reporting deliverables within a waterfall framework
- Leverage existing data pipelines to expose required fields and build accurate, meaningful reporting
- Provide light support for existing reporting in Tableau, OBIEE, or Business Objects (data flow inspection, filter checks, troubleshooting)
- Participate in SIT and UAT cycles to validate reporting output and ensure successful rollout
- Provide best-practice guidance on Power BI architecture, data modeling, and visualization standards
- Collaborate with BAs, engineering leadership, and business stakeholders throughout development cycles
Required Skills & Experience
- 5+ years of hands-on Power BI experience, including:
- DAX
- Power Query
- Data modeling (star schemas, semantic modeling)
- Report/dashboard development
- Strong SQL and data environment understanding
- Experience working in structured SDLC environments (waterfall preferred)
- Ability to work independently and own reporting deliverables
- Strong communication and ability to interface with both technical and functional teams
Preferred Experience
- Tableau, Business Objects, or OBIEE exposure (for minor support, not full development)
- Experience supporting enterprise system integrations or acquisition-related reporting
- Familiarity with Oracle R12 or similar ERP data structures
BENEFITS OF WORKING WITH BROOKSOURCE:
- Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
- Dedication to keep an open line of communication and provide full transparency.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*
Location: Cleveland, Ohio (Onsite)
Relocation assistance is available for qualified candidates not currently located in the area.
Position Summary
The Product Line Manager will oversee the strategy, performance, and lifecycle of a portfolio of broadband connectivity products. This role sits at the intersection of product management, engineering, manufacturing, supply chain, and commercial operations.
A major focus of this role will be on new product development. The successful candidate will help identify market opportunities, guide product development efforts, and support product launches while managing a complex portfolio of more than 10,000 scalable SKUs.
Key Responsibilities
Product Strategy and Portfolio Management
• Own the strategy and financial performance (P&L) of a broadband connectivity product portfolio
• Manage and prioritize a large product portfolio consisting of more than 10,000 scalable SKUs
• Identify market opportunities and translate customer needs into product initiatives
• Monitor competitive activity, industry trends, and evolving broadband technologies
New Product Development
• Lead new product development initiatives in partnership with engineering, manufacturing, supply chain, and marketing teams
• Support the full product lifecycle from concept through launch and ongoing market support
• Coordinate cross-functional teams to bring new products to market successfully
Customer and Sales Support
• Provide product expertise and technical support to internal teams and customers
• Collaborate with sales teams to identify opportunities with broadband and telecommunications providers
• Support the development of responses to customer RFPs and RFQs
Qualifications
• Bachelor’s degree in Engineering, Business, or a related technical field preferred
• Strong technical understanding of outside plant (OSP) broadband infrastructure
• Experience with fiber connectivity products, fiber optic enclosures, or related telecom infrastructure
• Background in product management, market management, or business development within telecommunications infrastructure
• Experience supporting new product development in a manufacturing environment
• Ability to manage and prioritize across a large and complex product portfolio
• Strong analytical and decision-making skills
Additional Information
This is a full-time, onsite position based in Cleveland, Ohio. Relocation assistance is available for candidates who are not currently located in the area.
Retail Safety Manager
Cleveland, OH
Job Summary:
A growing regional retail organization is seeking a Retail Safety Manager to oversee and strengthen safety practices across multiple store locations and corporate functions. This role is responsible for building and maintaining a proactive safety culture by developing preventative programs, delivering training, and promoting accountability for workplace safety throughout the organization.
Requirements:
Several years of professional experience in workplace safety, risk management, or environmental health roles, preferably within fast-paced, multi-location operational environments.
Industry-recognized safety credentials or training (such as nationally recognized safety certifications or regulatory training programs) are highly valued.
Working knowledge of workplace safety regulations, hazard prevention practices, and general occupational health standards.
Familiarity with employee injury management processes and workplace incident reporting procedures.
Strong ability to collaborate with cross-functional teams and guide safety initiatives through effective communication and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
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