Engineering Jobs in San Francisco County, CA

Job Title: Scientist

Location: South San Francisco, CA 94080

Duration: 12 months

Ideal Candidate:

- PhD is a MUST (The ideal candidate is a recent PhD graduate in Biochemistry, Chemical Biology, Molecular Biology, or a related field, with strong quantitative and analytical skills)

- This role is best suited for early-career scientists (0–2 years of postdoctoral or industry experience)

Preferred Qualifications:

- Strong scientific foundation in understanding and implementing various bioassays and readouts, including TR-FRET, BRET, Alpha, MSD, HCS, luminescence, and fluorescence.

- Expertise in the development and implementation of target engagement (TE), activity, functional, and phenotypic, and protein-protein interaction (PPI) assays to assess therapeutic agents, including thermal shift assay (TSA), probe displacement, second messenger, ion flux, reporter, protein stability, PPI (NanoBiT, NanoBRET, etc.), immunoassays, gene activation, and cellular imaging.

- Extensive experience in the functional and phenotypic characterization of engineered cells with analytical techniques, including DNA sequencing, RT-qPCR, and Western Blots

- Experience in a variety of bioassays on more physiologically relevant cellular models such as iPSCs, 3D-culture, co-culture, and primary cells.

- Competence in setting up and operating multimode plate readers (e.g., PHERAstar, CLARIOstar, FLIPR, EnVision) and automated liquid handlers (e.g., Echo, Dragonfly, Multidrop Combi, Bravo, BioTek Plate Washer, BlueWasher) for the development of 384- and/or 1536-well microtiter plate assays.

- Familiarity with software and statistical platforms necessary for analyzing large data sets, including Screener and Spotfire

About Straia

At Straia, we’re building the AI-native intelligence layer for colleges and universities.

Today, colleges run on dozens of disconnected systems, forcing staff to spend hundreds of hours manually reconciling data, compiling reports, and tracking down insights. Straia changes that. We unify institutional data and layer on AI agents that answer questions, generate insights/visualizations, and automate repetitive workflows, transforming how colleges operate.

Over time, Straia will evolve into the core intelligence layer for institutional operations, where every function, from student advising to admissions to budgeting and resource planning, is supported by collaborative AI agents that understand each institution’s unique data landscape.

We recently raised our pre-seed from a16z, Reach Capital, and JFF Ventures, and are now hiring a founding backend engineer to help build the technical backbone of how institutions interact with their data.

The Role

As a Founding Engineer at Straia, you’ll work directly with a small team including directly with our CEO (Ryan), CTO (Alan) and CPO (Nikki) to design, build, and scale the core infrastructure of our platform.

This is a 0 → 1 opportunity to shape not just the product, but the engineering culture, architecture, and trajectory of the company. You’ll ship fast, make key technical decisions, and help define how AI can power the next generation of enterprise data intelligence.

We’re specifically looking for someone who consistently raises the bar. The kind of engineer whose default speed and judgment increase the velocity of everyone around them. If you thrive when expectations are high and the pace is fast, you’ll feel right at home

What You'll Do

• Build the core platform — architect and implement services spanning data ingestion, query orchestration, and agentic AI workflows
• Ship end-to-end features across our React + Node.js + Postgres stack, integrating directly with LLMs like GPT, Gemini, and Claude
• Scale infrastructure on GCP for performance, reliability, and data security
• Collaborate with users (university data teams and administrators) to translate real problems into elegant, powerful solutions
• Lay the foundation for Straia’s engineering culture, best practices, and technical roadmap
• Prototype fast, iterate faster — your work will directly shape how education leaders experience AI in their daily decision-making

Who You Are

• 4–7 years of experience building and shipping full-stack applications, with a strong emphasis on backend systems (Node.js, TypeScript, Postgres).
• Deeply technical, with a track record of building scalable, high-quality software
• Startup-minded — you thrive in ambiguity, love building from scratch, and see constraints as creative fuel
• Mission-driven — excited to improve education through technology that makes institutions smarter, faster, and more equitable
• Collaborative and high-agency — you take initiative, value clear communication, and have the instincts of an owner, not an employee
• AI-curious or experienced — exposure to LLMs, vector databases, or prompt engineering is a plus

Our Stack

• Frontend: React + Vite
• Backend: Node.js + Express, orchestrating data and AI agent workflows
• Data Layer: Postgres + Caching for fast queries
• LLM Integration: GPT, Gemini, Claude via API
• Cloud & Infra: Hosted on GCP

Why Join Straia

• Be one of the first engineers at a venture-backed AI company redefining institutional intelligence in higher ed
• Shape the core architecture and engineering culture from day one
• Work directly with top-tier investors and advisors from a16z, Reach, and JFF Ventures
• Join a small, fast-moving team that works incredibly hard, ships fast, and still makes time for good food, laughs, and adventures — we take our work seriously, but not ourselves
• Build meaningful technology that directly impacts student success and equity across colleges nationwide

What We Offer

• Compensation: $160K–$225K + equity
• Location: San Francisco (in office 4 days a week)
• Benefits: Health (platinum insurance), dental, and vision

**We do not sponsor Visas**

MEP Electrical Engineer and Senior MEP Electrical Engineer

New York City, NY or San Francisco, CA

Permanent, Full Time

HC Solutions Group is partnering with a nationally recognized MEP consulting engineering firm with offices in New York City and San Francisco to identify an Electrical Engineer, and a Senior Electrical Engineer to join their growing team (position can office from either location). This client is a design driven firm known for delivering high performance, sustainable, and architecturally significant projects across diverse building types.

Both roles offer the opportunity to work on complex, innovative building systems from schematic design through construction administration in a collaborative, principal led environment.

About the Role

The MEP Electrical Engineer and Senior MEP Electrical Engineer will be responsible for the design, documentation, and coordination of electrical building systems for commercial, institutional, and mixed use projects. These professionals will collaborate closely with architects, owners, and multidisciplinary MEP teams to deliver technically sound and constructible solutions.

The Senior MEP Electrical Engineer will take on expanded technical leadership, detailed system design responsibility, and mentorship of junior staff.

Key Responsibilities

Responsibilities for both roles include:

• Conceptualize electrical systems and communicate design strategies to clients and stakeholders

• Develop high quality construction documents and technical specifications

• Perform engineering calculations including load analysis, short circuit studies, voltage drop, feeder sizing, generator sizing, and lighting power density

• Design emergency power systems and prepare associated documentation

• Prepare building assessments and due diligence reports outlining existing conditions and system recommendations

• Participate in construction administration including field observations, contractor coordination, submittal review, RFIs, punch lists, and cost review

• Coordinate with internal MEP disciplines and external consultants

• Build and maintain strong client relationships

Additional responsibilities for the Senior MEP Electrical Engineer:

• Prepare detailed power one line diagrams, grounding diagrams, fire alarm layouts, lighting control systems, and complex distribution systems

• Lead project teams and manage electrical scope across multiple phases

• Mentor and develop junior engineers and designers

• Serve as a technical resource for complex code interpretation and system design decisions

Qualifications

MEP Electrical Engineer

• Bachelor's Degree in Electrical Engineering or Architectural Engineering

• Minimum 3+ years of experience in MEP building design

• Experience across multiple project phases from schematic design through construction administration

• Proficiency in Revit, AutoCAD, and Microsoft Office

• Strong knowledge of NEC, NFPA codes, and applicable building codes

• Experience with engineering calculations and energy compliance documentation

• LEED Accreditation preferred

Senior MEP Electrical Engineer

• Bachelor's Degree in Electrical Engineering or Architectural Engineering

• 6 to 10 years of experience in the MEP buildings industry

• Licensed Professional Engineer preferred or required depending on project responsibility

• Demonstrated experience leading electrical system design for complex projects

• Advanced knowledge of NEC, NFPA, and applicable state and local codes

• Strong construction administration experience including submittal review and field coordination

All candidates must be legally authorized to work in the United States without current or future sponsorship.

Key Competencies

• Experience with diverse building types including commercial, institutional, and high performance facilities

• Strong verbal and written communication skills

• Desire to grow into or continue in project management leadership roles

• Creative problem solving and analytical thinking

• Commitment to sustainable and high performance building design

Why Consider This Opportunity

• Offices in both New York City and San Francisco

• Work on architecturally significant and sustainable projects

• Collaborative, principal involved leadership structure

• Strong technical mentorship and professional development

• Exposure to high profile clients and complex design challenges

If you are an MEP Electrical Engineer or Senior MEP Electrical Engineer seeking an opportunity in New York City or San Francisco with a top tier consulting engineering firm, we would welcome the opportunity to speak with you.

Apply today to learn more about these openings!

Local to Bay area

1 day onsite @ Oakland office.

Role must interface with both business and engineers; expected to work directly with engineering teams.

Focus is on the enterprise data platform and data engineering; not an analytics/visualization role.

Core technical expectations

Strong data ecosystem background: experience leading data products or data warehousing initiatives.

Solid understanding of schemas, databases, and ETL (Extract, Transform, Load) processes; no hands-on coding expected but must be able to engage deeply with engineers and "know what they are talking about."

Primary data warehouse platform: Snowflake.

Broader big data background acceptable if not purely Snowflake (e.g., Databricks, BigQuery, Redshift).

Current ETL tool: Informatica; hands-on Informatica expertise is not required.

Analytics/visualization not in scope; Power BI knowledge is a nice-to-have, not mandatory.

Role and scope

Titles vary across industry: product owner (PO), project manager, scrum master, TPM; at PG&E, similar roles may be labeled "product managers."

Not seeking a pure scrum master or a typical external-facing PO who only writes requirements.

Role must interface with both business and engineers; expected to work directly with engineering teams.

Focus is on the enterprise data platform and data engineering; not an analytics/visualization role.

Core technical expectations

Strong data ecosystem background: experience leading data products or data warehousing initiatives.

Solid understanding of schemas, databases, and ETL (Extract, Transform, Load) processes; no hands-on coding expected but must be able to engage deeply with engineers and "know what they are talking about."

Primary data warehouse platform: Snowflake.

Broader big data background acceptable if not purely Snowflake (e.g., Databricks, BigQuery, Redshift).

Current ETL tool: Informatica; hands-on Informatica expertise is not required.

Analytics/visualization not in scope; Power BI knowledge is a nice-to-have, not mandatory.

Freelance Sales Director Global Technology Staffing & Remote Workforce

Location: United States

Experience: 8+ Years

People Prime is a global talent solutions company specializing in helping organizations build high-performing technology teams through Remote hiring, Staff augmentation, and Offshore delivery models.

Headquartered in India, People Prime connects companies worldwide with highly skilled technology professionals across emerging and advanced digital domains. We enable organizations to scale faster by providing access to a curated network of experienced engineers, AI specialists, data professionals, and technology consultants who can work remotely or as part of distributed global teams.

People Prime focuses on enabling companies to hire high-quality remote technology talent from India, one of the world’s largest and fastest-growing technology talent markets. Through our strong recruitment ecosystem and technical screening process, we provide organizations with access to professionals across a wide range of digital and enterprise technologies.

1. Artificial Intelligence & Machine Learning: Machine Learning Engineers: Generative AI Engineers: Prompt Engineers: Natural Language Processing (NLP) Specialists: Computer Vision Engineers: AI Model Training & Fine-Tuning Experts
2. Data Engineering & Analytics: Data Engineers, Data Architects: Data Scientists: Big Data Specialists, Data Platform Engineers: Analytics & BI Professionals
3. Cloud & DevOps: Cloud Architects (AWS, Azure, GCP): DevOps Engineers: Platform Engineers, Kubernetes Specialists: Infrastructure Automation Experts
4. Software Engineering: Full Stack Developers: Backend Engineers: Frontend Engineers: Mobile Application Developers: Microservices & API Developers
5. Enterprise Platforms: SAP Consultants: Salesforce Experts: ServiceNow Professionals: ERP & Digital Transformation Specialists

Key Responsibilities:

• Identify and acquire new clients seeking technology staffing or remote engineering teams

• Generate opportunities for contract staffing, staff augmentation, and distributed engineering teams

• Develop relationships with technology companies, startups, and enterprise clients

• Present People Prime’s global talent and offshore delivery capabilities

• Build and manage a strong pipeline of staffing opportunities

• Collaborate with delivery and recruitment teams in India to fulfill client requirements

• Negotiate client contracts, rate cards, and service agreements

• Track hiring trends in AI, data engineering, cloud, and software development

Required Qualifications:

• 8+ years’ experience in IT staffing business development or recruitment sales

• Proven track record of generating staffing opportunities and closing new clients

• Strong network within technology companies, startups, or enterprise organizations

• Experience selling staff augmentation or contract staffing services

• Excellent communication, negotiation, and relationship management skills

Preferred Experience:

• Experience selling offshore technology talent or remote engineering teams

• Exposure to hiring in AI, data engineering, cloud, or software development domains

• Understanding of distributed workforce and remote hiring models

Success Metrics:

Success in this role will be measured by:

• New client acquisitions

• Remote staffing requirements generated

• Revenue from staffing engagements

• Successful onboarding of consultants

• Client retention and satisfaction

Performance expectation:

Minimum 4 Contract placements per month

Compensation:

USD 1500 Payable on Every AI/ Technology Contractor Successful onboarding ( Minimum 5 Onboards Expected Every Month )

6% of gross margin for the first 6 months of each engagement

Why Join People Prime:

• Sell high-demand global technology talent solutions

• Work with a scalable offshore delivery model with great cost advantage to clients

• High earning potential with strong commission structure

• Exposure to fast-growing sectors such as AI, cloud, and data engineering

• Opportunity to build long-term partnerships with global technology companies.

Manufacturing Technician

Location: Mission District (100% Onsite)

Schedule: Swing Shift - 3pm - 11pm

Compensation: $35/hour

Duration: 6-Month Contract (Potential for Extensions)

We are seeking an experienced Manufacturing Technician to join our team onsite in San Francisco’s Mission District. This is a hands-on, day-shift role supporting both engineering and production activities in a high-precision manufacturing environment.

Key Responsibilities

• Perform precision soldering, including work with small components
• Follow all safety procedures, including laser safety requirements
• Construct, test, and calibrate engineering and production robotic/computer-controlled assembly systems
• Interpret engineering prints, schematics, and assembly instructions
• Utilize high-precision measuring equipment and maintain detailed calibration records
• Support root cause analysis of manufacturing, quality, and yield issues

Required Skills & Experience

• Minimum 5 years of industry experience
• Strong soldering background, particularly with small components
• Experience with mechanical hand and power tools
• Proficient with oscilloscopes, DMMs, signal generators, optics, and cameras
• Experience working with lasers, laser safety, beam focus, pattern recognition, and active alignment
• Experience with UV adhesive auto-dispense and curing processes
• Experience with multi-axis, vision-assisted, computer-controlled robotic assembly equipment in both R&D and volume manufacturing environments
• Knowledge of pneumatic actuated slides, grippers, and hexapod tables
• Experience identifying root cause of manufacturing, quality, and yield issues
• Proficiency with Microsoft Office, SPC tools, and flowcharting software
• Strong written and verbal communication skills in English

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and carry up to 35 lbs

This is an excellent opportunity for a skilled technician looking for a 6-month contract role with strong potential for extension in a dynamic manufacturing environment.

Job Purpose:
BTIG is seeking an Associate who will help lead and evolve the governance engine of a global, mid-sized investment bank to support our next phase of growth.  You will report directly to the CISO and be responsible for security assurance, compliance operations, and technology risk management.  You will help maintain control readiness, perform testing and evidence collection, and support risk and vendor assessments for internally developed systems and SaaS applications.  Your work will directly protect the firm's reputation and enable its business.  We don’t expect you to know every regulatory framework on day one. We do expect you to write exceptionally well, ask smart questions, and possess the grit to see difficult tasks through completion. 

Duties & Responsibilities:

IT Governance, Risk and Compliance (GRC) 

• Third-Party Risk Management (TPRM): Own the vendor security review process.  You will assess third-party vendors to ensure compliance with the firm's standards, requiring understanding of our core business processes, attention to detail, and the persistence to chase down answers. Obtain and meticulously review SOC reports (e.g., SOC 1, SOC 2) for critical third-party service providers, evaluating their adherence to 'Complementary Controls at User Entities' and ensuring our internal alignment. 
• Client & Regulatory Due Diligence: Support the completion of external security questionnaires.  You will articulate BTIG’s security posture to institutional clients and regulators, translating technical controls into clear, professional narratives. 
• IT Controls & Audit Collaboration: Assist with internal SOX IT controls audits and access control reviews across our technology stack, including in-house developed systems and third-party SaaS platforms.  You will work with engineering teams to verify that permissions are correct and ensure evidence is gathered efficiently. Actively participate in external IT audits, specifically focusing on validating and documenting controls related to access management, change control, and system operations for key systems that handle financial data. 
• Business Continuity & Disaster Recovery (BCDR): Assist the CISO in maintaining and testing the firm's Business Continuity and Disaster Recovery plans, including documentation updates, tabletop exercises, and coordination with Infrastructure and Operations teams to ensure recovery time objectives (RTOs) are achievable. 

Operational Support 

• Policy Development: Assist in drafting and maintaining information security policies and procedures. 
• Perform risk assessments and gap analyses for IT systems that handle PHI and financial data. 
• Automate and monitor controls through scheduled reviews, scripts, or tooling to reduce manual effort and improve coverage. 
• High-Touch Support: Experience directly supporting executives is valuable here; you will act as a bridge between the CISO and various business units, requiring professionalism and discretion. 

AI & Innovation 

• AI Governance: Support the CISO in defining the guardrails for Generative AI that balance innovation with risk (e.g., data leakage, appropriate use). 
• Applied AI/Automation: Utilize prompt engineering and automation tools to streamline governance workflows. If you can script it or prompt it to save time, we want you to build it. 

Requirements & Qualifications:

• Education: Bachelor’s degree in a related field or equivalent experience. While not required, preferred certifications include Security+, CISA, CRISC, or CISSP. 
• Experience: 2–4 years of experience in IT Governance, Risk & Compliance (GRC), IT Security Risk Management, Risk Audit, Data Privacy Investigation, Technology Risk, and/or Information Security (ideally with a background in Financial Services). 
• Security Framework Knowledge: Working familiarity with standard security frameworks such as NIST CSF, ISO 27001/27002, COBIT, SOC 2 type 2 and CIS controls, etc. 
• Analytical Skills: Experience reviewing IT solution requirements and implementing security controls. Strong analytical and risk assessment skills with the ability to design compensating controls for security vulnerabilities and assess business impact of security tools and policies. 
• General Technical Proficiency: Microsoft Office 365 and associated applications; Excel, Teams, Forms, PowerQuery, etc. 
• Growth Mindset: You are resilient and don't get discouraged by manual processes; you look for ways to optimize them. 
• Communication: Excellent written communication is non-negotiable. You must be able to explain complex technical risks to non-technical stakeholders clearly and concisely. 
• AI Familiarity: Demonstrated interest or experience with LLMs (ChatGPT, Claude, Copilot). Experience with prompt engineering or Python scripting for automation is highly valued. 
• Curiosity: You read about LLM risks, changing regulations or new breaches for fun. You are technically apt enough to converse with engineers but focused on governance. You never have enough knowledge about the business or systems you help oversee. 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $110,000.00 - $140,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

About FalkorDB

FalkorDB is the world’s fastest graph database, engineered for real-time, high-scale enterprise applications. We are the engine behind the next generation of cybersecurity, fraud detection, and AI-driven systems. As we scale our footprint, we are looking for a foundational sales leader to own the Bay Area and drive our enterprise expansion.

The Role

We are seeking an Enterprise Hunter not a "Farmer." You are a high-octane sales professional with a track record of crushing quotas in the deep-tech software space. You don’t just manage a territory; you dominate it.

You will be responsible for navigating complex, technical sales cycles and building strategic partnerships with the most innovative companies in the world. This is a high-impact role for someone who thrives on the hunt and wants to shape the GTM strategy of a category-defining company.

What You’ll Do

• Drive New Business: Execute a ruthless territory plan to acquire "new logo" enterprise accounts across Cybersecurity, Infrastructure, and AI.
• Navigate Technical Cycles: Lead complex, POC-driven sales motions, moving seamlessly between developer-level technical deep dives and executive-level value propositions.
• Multi-Thread Strategic Deals: Build deep relationships with CTOs, VPs of R&D, and Architects to ensure FalkorDB is the standard for their infrastructure.
• Scale the GTM: Partner with Product and Marketing to refine our messaging and contribute to the regional growth playbook.
• Forecast with Precision: Maintain rigorous CRM hygiene and provide predictable revenue forecasting.

What We’re Looking For

• The Track Record: 5+ years of quota-carrying experience in enterprise software, consistently landing in the top 10% of your peer group.
• Technical Fluency: You speak the language of infrastructure, databases, and developer tools. You aren't afraid to get your hands dirty in a discovery session.
• Strategic Agility: Experience managing 6–12 month sales cycles with a "win-fast" mentality.
• The Startup Mindset: You excel in high-accountability, low-bureaucracy environments. You see a lack of process as an opportunity to build one.
• The Network: A pre-existing network within the Bay Area tech ecosystem is a significant advantage.

The "Edge" (Preferred Experience)

• Direct experience selling Graph Technology or high-performance data platforms.
• Background in Open Source business models or hybrid SaaS/On-prem environments.
• Experience at high-growth icons like Neo4j, MongoDB, Snowflake, Redis, or Databricks.

Why FalkorDB?

• Product Superiority: Sell a product with undeniable technical benchmarks and clear market differentiation.
• Uncapped Upside: A competitive compensation plan designed to reward over-achievement.
• Influence: Direct access to founders and the ability to influence the product roadmap.
• Growth: The opportunity to be one of the first boots on the ground in our most critical market.

Job Type: Full-time

Local candidates only. You must be a W2 employee and we can not work with third party clients.

Software Engineer – Generative AI Applications |

Company’s Early Clinical Development (ECD) team is looking for a Software Engineer to design and build next‑generation applications that integrate generative AI into clinical development workflows. You’ll work with AI scientists, full‑stack engineers, and cross‑functional partners to deliver innovative, user‑centric tools that support Clinical Science, Operations, Medical Writing, Regulatory, and Quality teams.

What You’ll Do

• Develop and deploy software that integrates LLMs and AI‑driven capabilities
• Build intuitive front‑end interfaces and scalable backend services
• Design and maintain RESTful APIs and deployment pipelines
• Write clean, well‑documented, testable code; participate in code reviews
• Stay current on AI/ML advancements and evaluate new technologies
• Collaborate with data scientists, engineers, and product teams to embed AI into clinical development tools
• Monitor production systems and optimize performance

Who You Are

• Full‑stack engineer with strong experience building AI‑enabled applications
• Deep understanding of modern AI/LLM capabilities, limitations, and best practices
• Strong communicator who can work across scientific and technical teams

Minimum Requirements

• Bachelor’s or Master’s in CS, Engineering, Math, or related field
• 5+ years full‑stack development experience
• Expertise with Vue.js or React, plus backend frameworks (FastAPI, Django, Flask, Next.js)
• 2+ years building or deploying AI/ML applications
• Experience with REST APIs, prompt engineering, and containerized workflows (Docker, Kubernetes)
• Strong automated testing skills (unittest, jest, Playwright)
• Familiarity with Agile development
• Experience with AWS, Snowflake, and scalable system design
• Experience integrating LLMs, RAG systems, or chatbots

Preferred

• Experience with LLM fine‑tuning, AI agents, HuggingFace, LangChain, TensorFlow, or PyTorch
• Experience with Office.js add‑ins, WebSockets, JWT, or CRDTs (Yjs)
• Background using NLP/LLMs on clinical text or knowledge of clinical development

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.