Engineering Jobs in San Francisco, CA

Position: Manufacturing Engineer

Onsite - Redwood City, CA

Full time

Salary - $100k - $120k+Benefits

Job id #- 160181

Key Responsibilities:

• Participate as a core member of the MRB (Material Review Board) team to review and disposition nonconforming parts.
• Lead and document root cause analyses and develop RCCA (Root Cause and Corrective Action) reports in collaboration with customers and internal teams.
• Perform First Article Inspections (FAI) in accordance with customer and internal requirements.
• Conduct internal audits to verify compliance with company procedures and quality standards.
• Support and host external customer and supplier audits as needed.
• Drive continuous improvement initiatives focused on reducing cost, improving process effectiveness, and enhancing product quality.
• Collaborate cross-functionally with Production, Engineering, and Customer Service to ensure consistent quality performance.

Qualifications:

• Bachelor’s degree in Engineering, Quality, or related technical field (or equivalent experience).
• Minimum 3 years of experience in a manufacturing or metal finishing environment, preferably within semiconductor or aerospace industries.
• Strong understanding of quality tools and methodologies (RCA, 5 Whys, 8D, PDCA, etc.).
• Experience with inspection methods, dimensional measurement tools, and FAI documentation (AS9102 preferred).
• Excellent written and verbal communication skills; ability to work effectively across departments.
• Familiarity with ISO 9001 or similar quality management systems.
• Background in mechanical work or a degree in Mechanical Engineering or related field.
• Proficiency in reading and interpreting manufacturing blueprints and technical drawings.

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at : The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more.

Tool Room Manager – Medical Device Manufacturing (Bay Area, CA)

I’m supporting a leading medical device organization that is looking for a hands-on Tool Room Supervisor to lead the maintenance, repair, and optimization of 300+ complex injection molds — including hot runners, PEEK, and glass-filled materials.

This is a high-impact role overseeing a tool room team while driving mold performance, uptime, and continuous improvement across a fast-paced manufacturing environment.

What’s Offered:

• Competitive salary: $130K

• Relocation sign-on bonus for non–Bay Area candidates

• Medical, dental & vision (effective day 1)

• Company-paid life insurance & disability

• 401k with company match

• Generous PTO + 10 paid holidays

• Tuition reimbursement

• Additional perks: legal plan, pet insurance & home ownership program

If you have strong experience in injection mold repair, tooling, EDM, TIG welding, hot runners, or tool room leadership, I’d love to connect.

Interested? Send me your resume or best contact information or resume.

#injectionmolding #tooling #manufacturing #medicaldevices #hiring #toolroom #moldmaking #engineering #bayareajobs

Please Find Below Job Details:

Job Title: Instructional Designer

Duration: 06 months

Location: Foster City, CA

Payrate: $62/hr - $65/hr

In this role, you’ll translate complex business requirements into engaging learning solutions, collaborating closely with subject matter experts and key stakeholders. You’ll lead the design and development of impactful, measurable courses and resources that enable teams to effectively engage with and service the company’s products.

The ideal candidate brings a strong grasp of adult learning principles and a track record of creating innovative, learner-focused training.

As an Instructional Designer, you'll:

• Design educational content rooted in instructional design principles, ensuring learning objectives align with business priorities.
• Partner with SMEs and cross-functional teams to co-create dynamic curricula (classrooms, workshops, and e-learning), using AGILE methodologies for continuous improvement.
• Create interactive online learning experiences with authoring tools, focusing on clarity, structure, and collaboration with eLearning developers, while streamlining production through evolving templates and tools.
• Assess and refine training solutions for quality, scalability, and measurable impact, incorporating leader input and aligning with brand guidelines and strategic priorities.
• Facilitate planning sessions with stakeholders and synthesize feedback into clear, actionable instructional strategies; travel up to 15% as needed.

Role specifics and target candidate profile

• Follows the ADDIE methodology -Problem solving skills -Able to create a simplified training solution around complex technical concepts -Ideally has Automotive industry background, designing trainings around high voltage/electrical systems -Very independent, able to hit the ground running with minimal oversight/direction To summarize the role in a sentence: "Someone who can take a bunch of complex technical information and synthesize it so folks from various backgrounds and technical know-how can understand and learn from."

Required skills

• Qualifications 6-8 years of instructional design experience, with a focus on blended learning, OLT, ILT, and vILT. Automotive / EV / Collision industry preferred but not required.
• 2+ years of experience in the automotive industry is preferred but not required.
• Strong conceptual design skills with the ability to visualize and articulate instructional flows and learner experiences.
• Able to work independently and collaboratively in a fast-paced environment with frequent change and limited oversight.
• Strong communicator and creative problem solver who brings curiosity, clarity, and empathy to learning design.
• Experience creating learning evaluation plans. Working knowledge of eLearning authoring tools, such as Articulate 360 (Rise & Storyline), Camtasia, Vyond, Canva, and the Adobe Creative Suite.
• Bachelor's degree in Instructional Design, Educational Technology, Engineering, or related field. Portfolio of ID work samples preferred but not required

The Senior Estimator responsible for preparing budgets, estimates and pre- bid packages for construction projects to be built for clients under the CM at Risk guaranteed maximum pricing structure.

Responsibilities also include working with the project management team in establishing a bidders list, soliciting and evaluating subcontractor proposals and scopes of work, preparing quantity surveys and reviewing project plans and specifications for constructability and value engineering in all CSI (Construction Specification Institute) categories of work.

The Senior Estimator will supervise a team of estimators and cost engineers who support departmental and organizational goals through their efforts.

Responsibilities includes (but may not be limited to):

• Performs accurate, thorough and timely quantity takeoffs using company format, detail and coding for all MasterFormat (CSI), Uniformat and bid packages for all levels of project documents (schematic, design development and construction documents) that can be clearly understood by internal and external team members.
• Assist in developing estimates by evaluating drawings, building plans, specifications, & related documents.
• Assists in providing quantity comparison between estimate revisions.
• Prepares detailed estimate.
• Actively participates in the internal estimate review process.
• Develops accurate and concise clarifications and assumptions with the project management team’s assistance.
• Assists with final assembly of estimate for presentation to owner.
• Summarize estimate data into reports for review by executive team, clients, and design teams.
• Prepares and presents budget presentations to owners and architects.
• Leads the buyout process.
• Prepare detailed instructions to bidders, trade specific scope of work and comprehensive bid packages.
• Directs, coordinates and provides information and documents to subcontractors.
• Assist with pre-bid site walks and document existing conditions.
• Assist with subcontractor bid review and ensure scope of work is comprehensive.
• Prepare bid tallies for project team and owner review.
• Leads in the technical review of plans and specifications during the schematic design, design development and construction document phases of pre-construction.
• Assist with reviews of milestone documents to identify and communicate the development of changes to the team.
• Obtains clarification on plans and specifications from architects and engineers when necessary.
• Conducts reviews of milestone documents to identify and communicate the development of changes to the team.
• Communicates with architects and consultants to clarify scope of work, materials, and schedule requirements, and documents these clarifications.
• Demonstrate strong communication skills internally with project management team, and externally with owner, architect, engineer, and subcontractors.
• Manage individual workload to accomplish tasks within given timeframes.
• Manage other team members’ workloads to accomplish tasks within given timeframes.
• Ability to perform duties across multiple projects concurrently.
• Considers and understands problems and identifies appropriate solutions.
• Builds and maintains effective relationships with customers, design team, subcontractors, suppliers and user groups that reflect and support company core values and meets customer’s expectations.
• Attends project site pre-bid meetings, site tours and post-bid interviews as required.
• Assist and participate with pursuit interview prep and presentations.
• Develops unit costs accurately and analyzes value management analysis options.
• Develops Cost Management / Value Engineering log process and manages during the preconstruction process.
• Develops Variance Reports at milestone issuances that clearly define deltas between estimates for internal and external use.
• Develop Cost Studies in clear and concise platform for project team review and decision making.
• Develop Benchmark studies for project estimate comparison for internal review and analysis.
• Self-reliant in researching, understanding, and developing knowledge of building designs, systems, construction materials, and methods through available resources.
• Ability to teach, educate, and guide both internal and external team members.
• Provides internal database input based on current market feedback for incorporation into database.
• Leads in the training and development of cost engineers.
• Leads in the training and development of estimators.
• Provide feedback to estimate team members on work process / work product on a regular basis.
• Works closely with new hires and/or new project teams to educate them on the way of doing business based on standard forms, programs and operational standards.
• Oversees the preconstruction process with the owner’s team.
• Provides support as needed to the project management teams as needed.
• Creates projected budgets early in the design phase of a project.
• Coordinates preconstruction planning with design team, contractors and clients.
• As necessary, works with Executive Group on special initiatives, company goals and associate related training and/or programs.
• Provides input on future projects via lessons learned and continuous improvement.
• Attends project meetings with clients, the city and design team.
• Works with development or owner to coordinate the design and specifications on issues.
• Leads the pre-construction team to ensure initial budgeting represents current market pricing and quality reporting.
• Communicates with project management team, ownership, clients, subcontractors, vendors, etc. to provide quality results while mitigating project risks.
• Collaborates with VP’s towards a common goal; streamline the project delivery process, review progress of buy- out, submittals, construction schedule and performance on all projects.
• Keeps current with latest estimating technology and techniques.
• Manages project budgets for preconstruction services.
• Manage time and utilize electronic timecard software in a timely manner.
• Other duties upon request.

Qualifications:

• 10+ years of experience as Estimator / Sr. Estimator in commercial construction industry
• Bachelor’s degree in Construction Management, Construction Science, or Civil Engineering preferred but not required
• General Construction Knowledge
• Knowledgeable in civil/site construction, foundation and structural systems, interior finishes, exterior wall systems, mechanical and electrical systems and the costs of these systems
• Ability to read and interpret drawings and specifications
• General knowledge of negotiated bids, hard bids, and GMP processes
• Proficient in all estimating software programs used in preconstruction: On-Screen Takeoff (OST), Destini, Timberline, Building Connected, Assemble, Bluebeam, Power BI, BIM360, Excel, Word, MS Project
• Must possess strong verbal and written communication skills
• Strong math and analytical skills
• Attention to detail
• Organized, efficient, able to multi-task effectively, hardworking, and dedicated
• Able to thrive in a deadline-oriented, fast-paced environment
• Excellent communication skills and interpersonal skills
• Demonstrated analytical, problem solving, and both oral and written communication skills
• Enjoys being part of a collaborative team and a fun work environment
• Possess the ability to estimate all aspects of a commercial construction project, assemble into one budget and present to owners
• Must be able to operate as a “stand alone” estimator able to handle complete projects if required
• Ability to manage personnel, subcontractors, preconstruction schedules and preconstruction budgets
• Ability to mentor and coach personnel

Working Conditions:

• Duties required physical abilities such as repetitive hand and finger motion, sitting, standing, walking, as well as extending hands and arms in work areas.
• The individual is required to occasionally move around the office and constantly operate a computer and other office machinery, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Responsibilities:

• Take full ownership of project delivery from concept through construction, ensuring alignment with Flint’s constructability and BIM standards, client expectations, and financial goals.
• Lead multidisciplinary teams in the coordination of architectural, engineering, and construction processes; provide strategic guidance across all phases of design-build execution.
• Oversee and manage detailed project schedules, deliverables, and budgets; ensure key milestones are met and proactively identify and resolve risks or roadblocks.
• Facilitate and lead high-level project meetings, including design charrettes, owner presentations, technical coordination sessions, and internal strategy meetings; set clear agendas, drive outcomes, and ensure accountability.
• Oversee engagement with school districts, local jurisdictions, city planning departments, and permitting agencies to streamline submittals, revisions, and approvals.
• Provide executive-level oversight of design documentation including contracts, narratives, scopes of work, and change documentation to ensure clarity, alignment, and quality.
• Drive proposal development, fee structuring, and project scoping in close coordination with other architects, estimating, preconstruction, and executive teams.
• Direct and manage BIM execution strategies in collaboration with VDC staff; ensure accurate modeling, clash detection, and seamless transition to construction documentation.
• Ensure all project documentation meets both regulatory and constructability standards; provide quality control oversight and technical reviews as needed.
• Resolve design and construction coordination challenges swiftly and decisively; escalate issues only when necessary and act as the primary point of accountability.
• Provide high-level mentorship and leadership to project architects, designers, and support staff; foster a proactive, solutions-driven culture focused on excellence, growth, and results.

Job Requirements, Qualifications, Characteristics:

• Bachelor’s degree in Architecture.
• Licensed Architect
• 10+ years of architectural project management experience with a strong understanding of design development, construction documentation, drawings and specifications, and coordination in a fast-paced, collaborative environment.
• High proficiency in Revit is required; experience with Bluebeam, Microsoft Excel, and other design and construction-related platforms is strongly preferred.
• Familiar with Adobe Creative suite, Lumion, Enscape, Autodesk construction cloud. Modeling/drafting software such as Sketchup and AutoCAD.
• Proficient is 3D modeling & coordination tools such as ACC and Revizto.
• Having education/ DSA and public project coordination is a must.
• Strong project coordination and communication skills, with proven success managing interdisciplinary teams and fostering collaboration between design, preconstruction, and field teams.
• Commitment to high standards of professionalism, equity, and teamwork; experience engaging with diverse communities is valued. Demonstrated ability to produce accurate and detailed technical drawings and construction documents.
• Must be proactive, self-motivated, and comfortable stepping into hands-on design tasks when needed to support team success.

Your new company

Our client, a well‑respected San Francisco Bay Area General Contractor, is adding an Estimator to its 12‑person preconstruction team. The company is known for consistently delivering high‑quality work. The firm has built a strong reputation across multifamily, commercial, civic, aviation, and seismic‑retrofit projects ranging from $5M to $200M+. The company is known for its supportive culture, stable workload, and leadership that actively invests in training and career development. This is a full‑time, in‑office role in San Francisco with an excellent work‑life balance.

Your new role

As the successful Estimator, you’ll support preconstruction efforts on projects typically ranging up to $50m, handling full-scope estimating responsibilities. You’ll work alongside Senior and Junior Estimators and collaborate closely with project teams and design partners.

Key responsibilities include:

• Preparing detailed takeoffs, budgets, and cost estimates
• Reviewing plans, specs, and project documents
• Leading subcontractor outreach and bid scoping
• Supporting proposals, bids, and value‑engineering
• Participating in preconstruction and design development meetings

What you'll need to succeed

• 5–7 years GC experience, including 1–2 years full-scope estimating
• Experience with multifamily and negotiated work
• Degree in Construction Management, Architecture, or Engineering
• Strong plan reading, communication, and collaboration skills
• Ability to work onsite in San Francisco

What you'll get in return

• Base salary up to $155k
• $650/month vehicle allowance, gas card, Fastrak
• Bonus eligibility
• Full medical, dental, vision + 401(k) match
• PTO, holidays, professional development
• Supportive leadership and a well-staffed team

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume or call us now to discuss. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

ProcureAbility, a Jabil company, is the leading procurement services company, offering advisory, managed services, digital, staffing, and recruiting solutions. For 30 years, we have focused exclusively on helping clients elevate their procurement function. We combine leading methodologies, analytics, market intelligence, and industry benchmarks with our uniquely flexible and customizable service delivery model. Global organizations of all sizes trust ProcureAbility to transform their procurement operations, drive growth, and reimagine what’s possible.

Job Title: Sourcing and Contract Specialist

Our client, a leader in their industry, is hiring Sourcing and Contract Specialists. These are contract roles, currently scheduled through 12/31/26 with potential to convert to direct hire.

Hybrid Role: Training will be on-site for 2 weeks, and then the role will be hybrid. After the training period, the work is expected to be mainly remote with occasional on-site meetings.

Location: East San Francisco Bay area

Job Category: Procurement / Supply Chain

Job Level: Individual Contributor

Applicants must be authorized to work for ANY employer in the U.S. ProcureAbility is unable to sponsor or take over sponsorship of an employment Visa at this time.

What can you expect to do?

Responsibilities:

• Conducts negotiations with bidders, for non-routine, may support or work with Sourcing.

• Coordinates and assembles supporting documentation to support audits.

• Works with vendors and internal stakeholders to assemble, review, prepare, and route for vendor and management approval (using ARIBA and EDRS), necessary documents for these tasks.

• Works with vendors, Project Team to improve quality of supporting contract documents to reduce rework required by others.

• May assist in the creation and development of purchase requisitions.

• For Routine Contracts, reviews vendor proposals to ensure that rates and terms are consistent with outline agreements.

• May support / review vendor proposals to ensure that rates and terms are consistent with outline agreements.

• Ensures that Company standards are followed when executing contract documents.

• Tracks approval status of contracting documents from inception through approval and ensures that documents are routed expeditiously.

• For Routine Contracts, conducts negotiations with bidders, for non-routine, may support or work with Sourcing department.

• Reviews purchase orders and contracts as part of procurement approval process.

• Provides technical support and analysis in preparation of scope, cost, schedule, safety and environmental concerns pertinent to the contract specifications; and verify and process contract invoices.

What is needed to be successful in this role?

• Bachelor’s Degree in Construction Management, Engineering, Business Administration or related field

• Ability to work in cross-functional teams

• Ability to work in a team environment

• Ability to work on multiple issues and tasks

• Advanced in MS Excel, PowerPoint

• Demonstrated competencies on use of supply chain management tool (e.g. ARIBA) and other business systems tools (SAP, SharePoint, EDRS)

• Demonstrated knowledge of Company standards regarding contracting processes.

• Conflict resolution/negotiation skills

• Demonstrated ability to track contract costs, purchase order status, and other required information in SAP

• Demonstrated competencies on use of ARIBA and EDRS is a plus

• Process improvement experience

• Presentation Skills

• Verbal and Written Communication Skills

• Knowledge of Contractual Terms and Conditions

ProcureAbility, A Jabil Company, is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as a person with a disability, or other legally protected characteristics.

If you are a Qualified Person with a Disability or a Disabled Veteran and require assistance making your application, please get in touch with HR at

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. At ProcureAbility, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• 
  Two commercial buildings located in San Francisco (94105 / 94107)
  Mixed-use assets with a strong office focus
  
  

• Oversee daily operations, inspections, and maintenance for both commercial buildings
• Partner with engineering, security, janitorial, parking, and landscaping vendors
• Monitor preventative maintenance schedules and tenant work orders (Angus or similar)
• Manage parking operations and identify revenue optimization opportunities
  

• Own all property-level financials (no on-site accounting support)
• Prepare and analyze budgets, monthly variance reports, accruals, and expense tracking
• Manage CAM estimates, reconciliations, and recoveries
• Review payables, receivables, aging reports, and tenant billbacks
• Monitor expenses against budgets and contracts; prepare AFE requests
  

• Maintain accurate lease abstracts, CAM abstracts, stacking plans, and options in Yardi
• Support lease renewals, rent adjustments, operating expense reconciliations, and LOC tracking
• Manage Right of Entry and License Agreements
  

• Serve as the primary point of contact for commercial tenants
• Build strong, professional tenant relationships through proactive communication
• Oversee vendor performance and contract compliance
  

• Prepare monthly and quarterly operational reports
• Support insurance compliance, emergency preparedness, and risk management initiatives
  
  

• 4-5+ years of commercial property management experience (office, retail, or mixed-use)
• Strong financial background, including CAM, budgets, accruals, and variance reporting
• Hands-on experience with lease abstracts and CAM administration
• Proficiency with Yardi and MS Excel (Angus a plus)
• Professional communication style and strong organizational skills
  
  

• Commercial Property Manager who owns the financials end-to-end
• Bachelor's Degree preferred
• Detail-oriented, organized, and self-directed
• Comfortable working fully onsite in a professional office environment
• Commercial property management experience required; residential backgrounds will not align

Kitchell seeks an experienced and dedicated Senior Project Manager to join our Bay Area region in San Mateo County, CA and build a long-term career at one of the most innovative and growth-oriented building companies in the United States.

Overview

Provide onsite PM/CM Services as an owner’s representative on a large Division of the State Architect (DSA) k-12 Education Market Sector program.

Responsibilities

• Providing PM/CM Consultant Services for the owner on multiple k-12 projects
• Ensures operations are executed in accordance with company project management procedures and policies
• Ensures delivery and adherence to contractual requirements and that all aspects of owner contracts are accomplished
• Manage the procurement phase and development of RFQs and RFPs
• Oversight of contracts, drawings, estimates, and specifications to ensure relation and compliance to project requirements
• Coordinate, direct, and monitor activities of contractors/subcontractors, engineers, architects, and related performing entities
• Manage project controls, cost, schedule, performance activities, and procedures required by the client
• Identifies and manages risk on the project, and advises and confers with regional executive prior to implementing risk mitigation actions
• Actively participates on internal teams that focus on continuous improvement of the company
• Ensures workplace health and safety policies and procedures are clearly communicated and understood by direct reports and enforces rules fairly and uniformly

Qualifications

Education and Experience

• Bachelor’s degree in Architecture, Engineering, Construction Management, or related discipline is preferred
• 12 or more years of experience in the Design/Engineering/Construction (DEC) industry of which a minimum of 5 years as a Project Manager is required

Knowledge and Skills

• Effective presentation skills, ability to develop and deliver presentations to the end users, stakeholders, board of education is required
• Proficient user skills with the MS Suite of tools and Bluebeam are required
• Working knowledge of standard industry tools such as P6 and Procore are strongly preferred
• Effective verbal and written communication skills to foster and maintain interpersonal relationships is required
• Provide leadership and financial management support to the project team is required

License and Certifications

• A Certified Construction Manager (CCM) credential, a Design Build Institute of America (DBIA) certification, and/or a LEED Professional Accreditation is preferred
• A valid California driver’s license and clean driving record is required

Travel Requirements

This position is performed on location at the project site in San Mateo County, CA.

Work Environment

While performing the duties of this job, the employee must regularly work in an office, an office trailer, and/or in a construction jobsite environment. Conditions regularly include exposure to outdoor elements, hot/cold temperatures, wet conditions, noise, atmospheric conditions, and cramped quarters. The noise level in the work environment is occasionally loud.

Physical Requirements

While performing the duties of this job, the employee must regularly sit, stand, walk, talk or hear and use hands to finger, feel and handle; frequently reach with hands and arms; occasionally climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Must frequently lift and or move 10 pounds and occasionally lift and or move up to 50 pounds.

ABOUT OUR COMPANY

Founded in 1950, Kitchell began as a commercial contracting business and over the years developed new talents and enterprises, acquiring complementary businesses and expertise to remain competitive. Today, Kitchell Corporation serves as the holding entity for several companies that are integral to Kitchell's core business, as well as those that operate independently. We provide a wide range of services within the built environment, including general contracting, construction management, development, facilities management, engineering, architecture, and myriad other services. Our employees manage projects from our main offices located in Arizona, California, and Texas. We offer an entrepreneurial environment that fosters personal and professional growth through in-house education programs, formal and informal mentoring, and cross-training opportunities. At Kitchell, we prioritize internal growth and building careers from within. We consistently rank among the top places to work, thanks to our tenured staff and outstanding benefits that are designed to enrich our employees’ physical, mental, emotional, and financial well-being. These benefits include company performance bonuses, discretionary stock options, incentive bonuses, health, and life insurance, health savings accounts (HSA) with wellness incentives, flexible spending accounts (FSA), 401(k) plans with a 4% company match, tuition reimbursement, weight loss programs, discounted auto insurance, identity theft protection, rewards programs, and much more.

Kitchell is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

The annual base salary range for this role is currently $170,000 - $200,000. The Company’s salary ranges are determined by role, level, location, and alignment with market data. Individual pay is determined through interviews and an assessment of various factors, including job-related skills, relevant education and experience, abilities of the applicant and equity with other team members. The annual base salary range listed here is subject to change at any time, in the Company’s discretion, and does not alter in any way the at-will nature of the employment relationship.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

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