Engineering Jobs in Revere

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is a leading provider of managed security and networking platforms. The NetOps team supports a wide range of technologies and services including Fortinet SD-WAN, Palo Alto, Cisco, and Juniper. Within this team, the Application Automation practice focuses on improving operational efficiency and scalability through scripting, automation, and tool development. This position plays a key role in supporting large enterprise environments by developing automation frameworks, streamlining complex deployments, and reducing manual intervention in day-to-day operations. Responsibilities include solution design, automation development, support for new product rollouts, Tier 3 escalations, and collaboration with engineering teams to build repeatable, efficient processes.

Duties and Responsibilities:

• 
  
• Design, develop, and maintain automation scripts and tools to support network deployments, configuration management, and troubleshooting.
  
• Collaborate with engineering and operations teams to identify repetitive tasks and build automated solutions to reduce manual workload.
  
• Support new technology rollouts by creating scalable deployment frameworks and configuration templates.
  
• Respond to Tier 3 technical escalations, particularly those involving process inefficiencies, integration challenges, or repeat issues solvable via automation.
  
• Research and test emerging network automation technologies to improve toolsets and practices.
  
• Document automation procedures, scripts, and best practices for operational consistency and knowledge sharing.
  
• Ensure all automated solutions align with security and compliance standards.
  
• Participate in audits and reviews to ensure reliability and maintainability of automation systems.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, Network Engineering, or a related field.
  
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
  
• Strong understanding of APIs, network configuration models (e.g., NETCONF, RESTCONF), and configuration automation tools (e.g., Ansible, Terraform).
  
• Experience supporting enterprise-grade networks, preferably in a service provider or managed services environment.
  
• Demonstrated ability to troubleshoot complex network issues and implement automated solutions.
  
• Excellent communication and documentation skills
  

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this \"outer loop,\" helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery and we're looking for exceptional talent to help us move even faster.

Harness is looking for sales champions and leaders who are as passionate about building the next great software company as they are about blowing out their numbers every quarter.

• Exceeding your number- Winning new logos
• Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team
• Not being afraid of being data driven - including using Salesforce and other tools to track your progress
• Managing full sales cycle from prospect to close
• Collaborating with other teams, including sales engineering and sales development

• A proven track record of driving and closing deals
• Account planning and execution skills
• Ability to sell C-Level and across both IT and business units
• Consistent overachievement of quota and revenue goals with a strong W2 track record
• Understands the value of utilizing a strong sales methodology such as MEDDIC when building pipeline and qualifying opportunities
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Bachelors Degree or equivalent

This role is based in our Boston, MA office.

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The OTE for this position is $220,000. Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. A valid authorization to work in the U.S. is required.

• Architect, build, and maintain a robust application management and loan repayment platform, ensuring scalability, performance, and maintainability across front-end and back-end systems
• Leverage full-stack engineering skills to contribute alongside team and build a polished & accessible end-user experience that tens of thousands of students and program administrators love, and develop best of breed API on reliable infrastructure for our partners to leverage
• Set best practices for code quality, system design, and security while mentoring engineers and conducting code reviews
• Oversee 2-3 engineers' day-to-day operations with the support of the Director of Engineering
• Work with cross-functional stakeholders to define and prioritize work, break down large initiatives into achievable milestones, and balance technical debt with new feature development
• Spec out stories with the engineering team and product leadership, and lead the team in continually reflecting on how to better deliver value and operate as a team
• Foster a strong engineering culture through collaboration, knowledge sharing, and continuous improvement.
• Participate in future on-call rotations and ensure by building self-healing and resilient systems and leveraging infrastructure as code and monitoring tools that our systems are highly available

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent bootcamp or upskilling program experience
• Hands-on experience managing CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, or similar) and ownership of deployment strategies, release management, and production monitoring
• Experience working closely with Product teams to define technical requirements and Compliance teams to ensure regulatory adherence in financial services or similarly regulated environments.
• Ability to clearly articulate technical trade-offs, align stakeholders, and make informed decisions under ambiguity.
• 4+ years working in a SaaS startup regularly building and owning the complete E2E technology stack for Web Application (Frontend + Backend + Cloud + CI/CD)
• Deep experience with a combination of the following technologies:
• Javascript & TypeScript (React, NextJS, Recoil (other state management libraries)), Python (Django, Flask, FastAPI, etc.), HTML, CSS
• Databases: SQL (we use PostgreSQL)
• Cloud: AWS or Google Cloud experience
• Design: We use Figma; understanding of responsive design
• DevOps: Experience with CI/CD and modern cloud and container tooling

• Modern tech stack with the ability to have impact to many different user personas - recruiters, students and more
• High autonomy working in a highly collaborative team
• Can grow into a more formal people management role - expectation though is to be very hands on
• Step into being a 10x engineer and ride the AI wave with a team doubling down on how this technology allows us to focus on harder problems and solve for our customer's needs without compromising on quality

The Vice President, Growth is a key executive leader responsible for developing and executing a unified growth strategy that accelerates company expansion across the Department of Defense and national security markets. The Vice President, Growth is responsible for shaping and executing Odyssey's growth strategy to deliver mission-critical solutions that ensure national security and warfighter readiness. This role integrates business development, capture management, proposals, and marketing into a unified, high-performance growth engine. The ideal candidate is a proven growth executive with deep knowledge of federal acquisition processes, strong customer relationships, and a record of accomplishment in winning large-scale federal contracts. Reporting directly to the CEO, the Vice President, Growth is a key member of the executive team, driving expansion, strategic positioning, and customer impact across the enterprise.

Growth Strategy & Leadership

• Architect, shape and lead the company's strategic growth strategy in alignment with its long-term vision, capabilities, and emerging customer needs.
• Translate strategic goals into executable business plans, capture priorities, and investment areas.
• Identify and assess adjacent market segments and emerging customer needs to inform growth priorities.
• Serve as a strategic advisor to the CEO and executive team on growth investments and performance, pipeline health and bid strategies, and competitive positioning.
• Identify market trends, customer priorities, and technology shifts to inform positioning and investment decisions.
• Collaborate with operations, technical, and finance teams to shape high value, differentiated offerings.

Business Development & Capture

• Drive the end-to-end business development lifecycle from opportunity identification through contract award.
• Lead opportunity identification, qualification, and capture across existing and emerging DoD markets.
• Manage and mentor a high-performing business development and capture team focused on prime contract growth.
• Build and maintain a robust forward-looking qualified pipeline of defense-focused pursuits, focusing on high-value opportunities.
• Engage directly with senior customers, program offices, and mission stakeholders to shape requirements and influence outcomes.
• Serve as executive sponsor/capture lead for strategic pursuits, ensuring competitive positioning and customer engagement.

Proposal Operations

• Oversee a centralized proposal function that delivers high-quality, compliant, and compelling responses.
• Implement scalable processes, tools, and color team reviews to drive proposal efficiency and excellence.
• Collaborate with operations and technical teams to craft win themes, discriminating value propositions, and solution differentiators.
• Standardize proposal operations with repeatable tools, templates, and processes across all phases (RFI, RFQ, RFP).

Marketing & Brand Positioning

• Lead Odyssey's marketing strategy to amplify our voice, mission, and value to the defense community.
• Position Odyssey as a trusted, mission-aligned partner by elevating visibility at industry events and conferences.
• Drive the development of thought leadership content, campaign strategies, digital assets, and event engagement.
• Ensure brand consistency across all internal and external channels and communication platforms.
• Oversee the creation of content including white papers, capability statements, website messaging, case studies, and social media.

Customer & Partner Engagement

• Serve as a visible ambassador of Odyssey's mission and capabilities across the defense ecosystem.
• Cultivate and nurture enduring relationships with senior government customers, acquisition leaders, and industry partners.
• Represent the company at industry events, conferences, and government forums as a growth ambassador.
• Identify, negotiate and manage teaming relationships, strategic partnerships, small business, and joint venture alliances that enhance market competitiveness.

Internal Collaboration & Leadership

• Champion a culture of growth, agility, accountability, and team development across the organization while mentoring and developing Growth team members.
• Collaborate with operational leaders to ensure proposed solutions align with customer needs, delivery capacity and technical excellence.
• Work closely with operations, finance, HR, and technical leaders to ensure solutions are aligned with customer needs and delivery capabilities.
• Provide executive-level reporting on key growth metrics, win rates, pipeline health, and strategic goals to executive leadership and Board stakeholders.

Citizenship: Must be a US citizen

Clearance: Must have an Active Secret Clearance with the ability to obtain Top Secret

Minimum Required Qualifications:

Education: Bachelor's degree in business, engineering, public policy, or related field.

Years of Experience: 15+ years of experience in federal business development, capture, or strategic marketing in the defense sector.

Preferred Qualifications

Clearance: Active Top Secret

Education: Advanced degree (MBA or relevant technical field)

• Proven success leading and winning complex DoD services contracts
• Deep understanding of federal acquisition regulations (FAR/DFARS), procurement strategies, and GWAC/IDIQ/OTA vehicles.
• Strong executive presence with demonstrated experience briefing senior government officials and C-level management.

The ideal candidate is:

• Mission-Oriented: Understands and supports the national defense mission and warfighter priorities.
• Growth-minded: Combines analytical rigor with creative pursuit strategies.
• Integrated Thinker: Seamlessly connects capture, proposals, and marketing into a strategic growth engine.
• Collaborative: Operate effectively across diverse technical and operational teams.
• Customer-Centric: Builds trust through deep engagement, insight, and tailored solutions.
• Brand-Aware: Understands how to communicate value and differentiation across federal and industry audiences.
• Results-Driven: Motivated by measurable outcomes, accountable for pipeline development and win rates.
• Resilient and accountable: Able to navigate complex pursuits and maintain high performance under pressure.

Additional Information:

Location: Corporate Headquarters - Wakefield, MA

Travel: Up to 50%

Remote, Onsite, or Hybrid: Onsite

Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About GE Aerospace

If you want to do work that really matters among a team of spirited and collaborative individuals, you need to know more about GE Aerospace. We've become a world leader in the design, development and manufacture of advanced aviation technologies including jet engines, components, and integrated systems for commercial and military aircraft. We're a people-first organization that will bring out your best ideas and performance as part of our on-going LEAN transformation. We believe that the world works better when it flies. Do you? If so, come aboard.

Working at our Lynn Facility

Come and elevate your career in a facility that combines a rich tradition of aviation technology with a deep commitment to the future of flight. The GE Aerospace manufacturing site in Lynn designs, produces, assembles, and tests military and commercial aircraft engines and components. With more 2,500 employees and 1.6 million sqft of manufacturing space, we're making a huge contribution to the future of flight. And, considering that very first jet engines were born here in 1942, we clearly are the career home of people who are deeply knowledgeable about building quality engines. What's more, GE Aerospace has invested more than $100 million in our facility in the last five years alone.

By engaging with highly collaborative teams, we're reaching for new Sustainable Aviation Fuel milestones every year. And by encouraging our teams to join us in extensive community service and volunteerism, we're making a difference in all the ways that matter.

Here are just a few of the best reasons you will want to consider us:

• Do work with a real purpose helping to solve the global challenge of how the world flies more sustainably.
• Be a part of a global workforce of diverse backgrounds, perspectives, ideas, and experiences where everyone feels supported and respected.
• Earn merit-based rewards and incentives.
• Free Onsite Parking.
• Set work schedule with no mandatory overtime.
• Work in a climate-controlled building out of the elements.
• Have opportunities for continuous learning and development.

Job Overview:

This is a challenging opportunity that involves complete assembly, disassembly, test set up, adjustment, and inspection of aircraft engines and major components in accordance with assembly, test or engineering instructions, specifications, and drawings. You'll do set-up and operate a variety of standard and specialized tools and a variety of balance machines to perform all types of balancing operations.

The Ideal Candidate:

We are looking for a team player who is looking to help continue our vision of seeing not only our engines take flight, but their careers as well. Utilizing your training or military experience in the field to provide detail-oriented support on aircraft engine assembly and test functions.

Requirements include:

• High School diploma or equivalent.
• FAA Power Plant License; OR 2 years minimum experience aircraft power plant maintenance experience with another company; OR 2 years minimum experience as an aircraft aviation mechanic or equivalent in a branch of the military.
• Relocation assistance available!

Preferred qualifications:

• Strong interpersonal and communication skills.
• Proficient in the use of basic hand and power tools.
• Experience in the use of precision measuring instruments.
• Experience with computers, applications, and keyboarding.

Additional Information:

• If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/hiring process with GE. If you are unable or limited in your ability to apply or interview as a result of your disability, you can request reasonable accommodations by emailing us at .
• Any offer of employment is conditioned upon the successful completion of a background check and drug screen (as applicable).
• You must have the ability to lift, move, and manipulate fixtures and component hardware up to 45 lbs. with or without reasonable accommodations.

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

The pay for this position is $32/hr. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 12/31/2026.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a \"Sponsor\"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Relocation assistance provided: Yes.

Pay: $65,000.00 - $96,000.00 per year

Job description: Manufacturing Engineer 

Please apply if you have hands-on experience in taking a design concept and successfully preparing it for large-scale production. In addition, you’ll need experience with one of the following: mechanical prototyping with injection molding, CNC machining, thermoforming, plastic extrusion, or blow molding.

This is a hands-on role, perfect for someone who enjoys rolling up their sleeves, solving complex problems, and helping take innovative designs all the way to scalable production.

This is not a management-track position. 

What You’ll Do:

• Design efficient and scalable manufacturing processes
• Optimize production workflows and resolve bottlenecks
• Select, evaluate, and implement manufacturing equipment
• Support inventory and materials management
• Collaborate closely with cross-functional engineering, operations, and mechanical teams
• Bring prototypes into large-scale manufacturing
• Lead hands-on prototyping efforts when necessary
• Work extended hours when needed to meet critical deadlines

Required Experience & Skills:

• Previous experience as a Manufacturing Engineer
• Strong background in manufacturing processes and production optimization
• Demonstrated experience taking a design from prototype to high-volume manufacturing
• Experience with DFM/DFMA
• Ability to collaborate effectively with engineers, technicians, and operators
• A proactive, problem-solving mindset and willingness to jump into challenges

* Please note that U.S. citizenship or lawful permanent resident status is required due to federal contract requirements.

What We Offer

• 3 weeks paid time off
• Sick pay & parental leave
• 10 paid holidays
• Health and dental insurance
• 401(k) match

Job Type: Full-time

Associate Director of Member Engagement & Enablement

Associate Director of Member Engagement Enablement

1) deeply understand our members

2) set our member engagement and experience strategy, including the measures of performance that drive value, both enterprise-wide and for key strategic initiatives

3) provide the support, guidance and insights to help the business achieve those levels of performance;

4) partner with enterprise technology to build and manage the next generation of member engagement capabilities and infrastructure; and

5) operationalize our member engagement programs by coordinating across clinical, service, analytics, marketing, enterprise technology to deliver seamless member engagement interventions that produce measurable impacts and resonate in the market.

Reporting to the Vice President of Member Engagement, Experience, and Advocacy, the Director of Member Engagement Enablement is responsible for supporting the team’s charter by delivering on the 4th pillar. This person will partner deeply with enterprise technology to help scope, design and build the next generation of our consumer engagement infrastructure, leveraging the insights and needs of the entire MEEA team – especially member engagement programs and consumer research and performance measurement – as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives, which includes member navigation.

Key responsibilities include:

• Lead the consumer experience and engagement ‘enablement’ strategic portfolio project work project:
• Be the day-to-day business lead for the staged build of our core member engagement operational data platform
• E.g. ensure the phasing aligns with our strategic business needs and use cases, aware of interdependencies with other projects, vendors and partners in their own phases of development
• E.g. ensure all business use cases and needs across the organization are understood, represented and included for prioritization and then explaining the business rationale behind prioritization decisions to all stakeholders
• Be the day-to-day business lead for our email/SMS
• Design and advance future consumer engagement enablement strategic projects
• In support of our current and developing member engagement programs, and in partnership with the Associate Director of Member Engagement Programs, lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM, omni-channel communication orchestration engines, and analytics platforms.
• Evaluate and consider emerging tools such as (AI, personalization engines, CRM/CMS innovations) for relevance and scalability
• For example, partner with the Associate Director of Member Engagement Programs and colleagues in Performance Measurement and Improvement (PMI) and Health and Medical Management to evaluate new machine learning and CenAI algorithms/tools that identify key points on members’ clinical journeys, the most impactful opportunities for navigation/guidance/intervention and how to prioritize across multiple clinical pathways when a member has multiple conditions, as well as factoring in other key interactions with BCBSMA to maximize relevance, strengthen our relationship with the member and increase the impact of engagement.
• Champion and prioritize AI, automation and self-service functions across all relevant domains and purviews above.

Qualifications:

• Bachelor’s degree required
• Minimum 10 years of experience in health-related technology roles, with a strong preference for health plan experience and the deep understanding of health plan core technologies, data structures, formats and uses (for BCBSMA this means working knowledge and/or use of: DAL/CAR, RTMS, EDI, EAH, MSST and Data warehouse
• Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial, consumer experience, provider performance)
• Deep understanding of the marketing, service and CX technology landscape, including CRM, and email/SMS tools, and customer data technologies.
• Familiarity with agile methodologies and experience embedding agile practices in business teams
• Experience with corporate strategy and portfolio processes
• Strong technical expertise and acumen, with a demonstrated ability to deliver business value through technology
• Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
• Ability to generate trust, influence, and build alliances with dependent stakeholders and business partners.
• Excellent leadership and staff management skills
• Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.

• Design and implement automated workflows and AI agents for supply chain tasks.
• Conduct iterative testing and user acceptance testing with supply chain teams.
• Configure workflow logic, decision trees, automation sequences, and integration points for AI functionality.
• Develop hybrid solutions integrating analytics dashboards with AI workflows for process automation.
• Document workflow configurations, prompt patterns, and decisions in detail for non-technical user maintenance.

• Expertise in prompt engineering and AI platform management
• Proficiency in no-code/low-code workflow automation tools
• Deep understanding of AI agent training, context windows, model limitations, and hallucination mitigation.
• Basic technical understanding (APIs, data structures, integrations)

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite has an immediate need for associates in the Managed Services department to work on configurations and activations of our managed services products. We are looking for representatives, preferably with experience in network routing and switching or relevant technical background willing to learn and excel in the field. This individual will be responsible for contributing to the technical implementation of our SDWAN and Security products at customer locations, from strategic planning and order configurations through to turning up and troubleshooting network devices. This position offers talented technical individuals the opportunity to work with some of the leading Security and SDWAN products on the market and fine tune their skills in a specialized expertise.

Duties and Responsibilities:

• 
  
• Work with internal resources to implement Managed Services solutions in the field
  
• Create configuration modifications alongside engineering to support project scale and execution
  
• Reconfigure devices as needed in troubleshooting environment
  
• Act as first level of troubleshooting during initial site turn up
  
• Develop and promote subject matter expertise and platform proficiency
  
• Work directly with customers on calls to facilitate network deployment
  
• Provide Day 1 Support for SDWAN and Security products at customer locations
  

Required Qualifications:

• 
  
• Entry level experience with network security and SDWAN products and concepts; Fortinet, Juniper, etc
  
• Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
  
• Experience in customer facing technical support roles
  
• Ability to work independently and make judgement calls to resolve issues
  
• Strong organizational skills, goal-oriented
  
• Excellent multitasking ability
  
• Demonstrative critical thinking and analytical problem-solving skills
  
• Availability to work overtime if required
  
• Solid work ethic
  

Preferred Qualifications:

• 
  
• CCNA/CCNP certification or equivalent
  
• Fortinet NSE certification or equivalent
  
• Bachelor's Degree in Computer Science, Network Design, Network Security or related field
  
• Experience with coding and automation platforms such as Python, Javascript or similar
  
• P2 Clearance / Government Agency Clearance
  

#LI-JH1