Engineering Jobs in Presto Pennsylvania

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

• Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
• Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
• Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
• Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
• Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
• Effectively assess and resolve high priority project risks
• Ensure projects meet success parameters and ROI targets stated in the business case
• Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
• Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
• Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• Tap additional account growth opportunities through networking & client relationship management
• Aim at maximizing economic value and securing future competitive advantage
• Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
• Lead the WBR's MBR, QBR's with multiple stakeholders
• Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
• Effective transition, pre-bid and RFP experience is an added advantage
• Drive team towards transformed state and always look for opportunity to improve and run people independent process
• P&L responsibility and account growth
• Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

• Bachelors in Engineering with 15-20 years or Master's Degree with 15+ years' experience
• 8-12 years' experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
• 10+ years' experience with People Management and Stakeholder/Client Management
• Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
• Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
• Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
• Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Strong understanding of Engg. Support Services (cloud products)
• Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
• Ability to develop comprehensive and complex operational and strategic plans
• Excellent budgeting, business financial and P&L skills
• Advanced influencing and communication skills
• Advanced client service skills and leadership capabilities

Job Title : Nuclear Engineer (Naval Reactors Engineer) Category / Component : Officer • Active Overview Design, regulate, and oversee the Navy's nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissioning of nuclear powered ships and submarines from Naval Reactors Headquarters and associated Department of Energy laboratories and shipyards.

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design, reactor physics, materials development, component design for steam generators, pumps, and valves, instrumentation and control for reactor and propulsion plants, testing and quality control, radiation shielding, and chemistry and radiological controls; review designs and analyses from laboratories, shipyards, and industry partners; coordinate with fleet units to ensure safe and reliable nuclear plant operation.

What to Expect Assume significant technical responsibility early in your career as part of a lean headquarters staff; work primarily in an analytical and oversight role rather than operating plants at sea; balance long term engineering projects with time sensitive fleet and shipyard issues; frequent coordination with senior civilian engineers, naval officers, and technical teams; high expectations for attention to detail, judgment, and written and oral communication.

Work Environment Work mainly at Naval Reactors Headquarters in the Washington, District of Columbia area with regular engagement with Department of Energy laboratories, nuclear training sites, shipyards, and nuclear powered ships and submarines; office based work that includes document reviews, technical meetings, inspections, and site visits rather than day to day shipboard watchstanding.

Pathways, Training & Advancement Officer commissioning through programs such as Officer Candidate School or the Nuclear Propulsion Officer Candidate program followed by a structured technical qualification program at Naval Reactors; rotational exposure to laboratories, prototypes, shipyards, and fleet support issues; progressive responsibility leading projects and becoming a subject matter expert, with opportunities for professional military education and advanced graduate study in technical fields.

Entry through the Nuclear Propulsion Officer Candidate program for qualified college students and recent graduates, or selection via Officer Candidate School for those who already hold qualifying degrees; all applicants must meet Nuclear Propulsion Program academic and technical screening standards in addition to general officer commissioning requirements.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Completion of a rigorous technical degree in engineering, physics, mathematics, or a closely related field that includes strong backgrounds in calculus and physics; outstanding academic record, particularly in technical coursework; United States citizenship and eligibility for a high level security clearance; strong technical aptitude and comfort with detailed analytical work.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.