Engineering Jobs in Permanente, CA

Samsung Ads, a division of Samsung Electronics America, powers innovative and data-driven advertising experiences across Samsung’s ecosystem of more than 50M Smart TVs and 200M connected devices. We deliver ad experiences that connect brands with consumers, drive meaningful engagement, and deliver measurable outcomes for advertisers.

Role Overview:

As a Product Manager on the Samsung Ads Supply team, you will lead the conceptualization and development of ad products and experiences that are directly embedded in Samsung’s OS and UI, including the home screen, discovery surfaces, and emerging AI-powered entry points. You will partner with internal teams and external partners and customers to ensure continued innovation of our capabilities, formats, and executions across both existing devices and upcoming models.

Responsibilities

● Lead the buildout, launch, and adoption of new ad units in Samsung TV native UI; while concurrently launching enhancements to existing ad formats and experiences

• Ensure that ads can be seamlessly integrated into system-level UX without degrading consumer trust

● Manage product delivery process from end to end, including product ideation, requirements definition, technical specs, scoping, development, release, and supporting the live product

● Work closely with cross functional teams to gather business requirements and write user stories to contribute to a cohesive roadmap for Ad Experiences across Samsung properties

• Define, measure and monitor KPIs and success metrics for your product area to ensure product roadmaps are delivering business growth and value to customers.

● Stay up to date in understanding the competitive landscape of TV platforms (both TV manufacturers like LG and Vizio, and plugin options – Roku and Amazon Firestick)

● Communicate product strategy, plans and progress to stakeholders

What Success Looks Like

• Manage a product roadmap that will drive meaningful revenue contribution from Samsung TV native surfaces
• Propose new and innovative ad experiences without degrading the overall viewing experience
• Establish clear differentiators for Samsung Ads vs. OEM and platform competitors
• Develop a scalable portfolio of ad formats adopted across global TV footprints
• Build strong feedback loops with cross-functional partners and stakeholders

Experience

● 3+ years in product management roles in CTV, digital advertising, or related industries

● Experience with UX design and user flows

● Experience facilitating scrum ceremonies with engineering teams

● Understanding of ad delivery processes and operations

● Track record of delivering successful products in digital advertising

Compensation for this role, for candidates based in Mountain View, CA is expected to be between $140,000 ~ $175,000 base. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more

xLight is seeking a Director of Procurement to lead and scale our sourcing, supplier management, and procurement operations. This hybrid role requires close collaboration with engineering, manufacturing, and program teams and periodic on-site engagement to support supplier qualification, integration, and production readiness.

This position is ideal for a procurement leader experienced in highly technical, government-adjacent, or capital-intensive environments.

Key Responsibilities

• Define and execute procurement strategy supporting R&D, pilot production, and manufacturing scale-up
• Lead sourcing, supplier selection, negotiations, and long-term agreements for complex, engineered components and subsystems
• Manage supplier risk, including single-source dependencies, capacity constraints, and long-lead items
• Partner with engineering on should-cost modeling, make/buy decisions, and value engineering initiatives
• Establish procurement processes, controls, KPIs, and governance appropriate for a rapidly scaling technology company
• Build, mentor, and lead a high-performing procurement and supply chain team
• Collaborate cross-functionally with Engineering, Manufacturing, Quality, Finance, and Program Management
• Support compliance with contractual, regulatory, and export-control requirements
• Interface with government-funded program requirements as applicable

Required Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Business, or a related discipline (Master’s preferred)
• 10+ years of progressive procurement or supply chain leadership experience
• Proven experience sourcing complex electromechanical, optical, vacuum, plasma, or precision-manufactured systems
• Strong contract negotiation skills with high-value, long-lead suppliers
• Experience operating in fast-paced, technically complex environments
• Familiarity with ERP/MRP systems and structured procurement processes

Preferred Qualifications

• Experience in semiconductor capital equipment, aerospace, defense, photonics, or advanced energy systems
• Background supporting DOE, NNSA, DOD programs, national laboratories, or federally funded R&D initiatives
• Experience in startup, scale-up, or first-of-a-kind manufacturing environments
• Understanding of government compliance, reporting, and audit considerations

Additional Information

• This is a full-time appointment.
• xLight offers a comprehensive compensation and benefits package with stock options, holidays, paid time off, medical, dental, vision, and life insurance and 401(k) retirement plan with company matching.
• In compliance with federal and state equal employment opportunity laws, qualified applicants are considered for all positions at xLight without regard to race, color, religion, sex, national origin, age, marital status, veteran status, disability, sexual orientation, or gender identity or any other basis protected by applicable federal, state, or local law.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, absent undue hardship.
• Send resume and optional cover letter to

Equal Opportunity Statement

xLight Inc. is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

Title : Customer Success Engineer

Location: Santa Clara, CA (hybrid)

Duration: 12+ Months

Looking for those who can work on W2

Primary Skills

• Customer Success experience
• 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
• Network Security certification from Palo Alto Networks (PCNSA, PCNSE, Network Security Analyst, Next-Gen FW Engineer ) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.

Job Description:

• We are looking for a Customer Success Engineer to join our dynamic team.
• Our Engineers are product experts, technical advisors, and customer advocates, using a proactive approach to ensure customers achieve their desired outcomes with our products or services.
• This role involves implementing custom integrations and workflows, providing deep product-level expertise, offering product support, and managing customer escalations.

Key Responsibilities:

• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Qualifications:

• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Job Title: Principal Member of Technical Staff

Reports to: Head, ASIC Engineering

Job Location: Headquarters, CA

We are taking medical imaging where you never thought it could go - everywhere. We're aiming to build a future healthcare system that's unconstrained by the four walls of a hospital and engineered for a world where providers can see into every patient immediately. We are building an affordable handheld ultrasound device and workflow platform for a new era of medical care.

Exo Imaging is looking for an experienced Mixed Signal Design Engineer to join a major effort to develop next generation Medical Ultrasound Imagers. Work will include design and verification of signal processing modules, interfaces, control blocks and other functions on ASICs interfaced with FPGAs and other circuits. The ideal candidate will be self-motivated, prepared to challenge the status quo and work with a seasoned team to develop next generation advanced solutions.

Job Requirements:

• MSEE with ~ 15 years of relevant experience
• 10 years+ experience in successful commercial product development
• Experience with key steps in design, simulation, verification, layout management, chip tapeout, circuit debug and lab bring-up of mixed signal ICs. System Verilog experiemce a plus.
• Ability to work with cross functional groups
• Ability to communicate effectively
• Proven ability to lead or work within design teams in developing leading edge products, with deep skill set in ASIC and Systems development
• Ability to implement and execute effectively
• In depth knowledge of industry best practices
• Possess strong interpersonal skills including the ability to influence senior level decision makers within the company.

Job Responsibilities (but not limited to):

• Design circuits personally and also supervise other team members on complex mixed signal circuits containing analog circuits as well as digital circuits.
• Develop complex and or high precision circuits in CMOS technologies.
• Supervise layout personnel and laboratory technicians.
• Perform reviews of designs with worst case analysis that impact performance and yields of products
• Detailed knowledge of ASIC layout tools such as Cadence Design Systems and ability to supervise layout of Integrated circuits
• Develop test requirements and procedures for new ASIC designs.
• Provide technical direction and attends design reviews to ensure product and process meet requirements
• Lab bring-up and testing.

Salary range: $190,000K - $250,000K

Program Ambassador, Enterprise Services

About Tundra Technical Solutions

Since 2004, Tundra's mission to become the world's number one choice for top talent has been relentless. As we thrive in dynamic markets like North America, the UK, Ireland, and Asia, our commitment to global growth has set us apart as a visionary leader in talent recruitment and total talent management.

We challenge norms, exceed expectations, and are dedicated to sourcing top-tier talent for some of the world's most renowned brands. Our pioneering approach to Direct Source Curation consistently ranks us among North America's fastest-growing and largest staffing organizations.

In the previous year, LinkedIn recognized Tundra as the Diversity Champion in the staffing industry and praised us as the most engaging recruitment brand on the platform.

Why Choose Tundra?

• Financial Success – We pride ourselves on being a leader in the industry regarding our compensation and uncapped commission structures.
• People-Centric Culture – being in the business of people, we ensure our Associates work in an environment where they can deliver results and have professional success.
• Continued Professional Development – tailored Sales and Leadership development courses to support your career growth here at Tundra.
• Endless Growth Opportunities – the success of Tundra has been built on internal progression across the organization.
• Social Responsibility – at Tundra, we pride ourselves in our ability to influence change, whether it be the work from the DEIB Council, give-back initiatives, or our green programs.
• Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.

Join Our Team

We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.

The Role

As a Program Ambassador, Enterprise Services, you will act as the strategic advisor and relationship lead for a Global 500 partner’s Direct Source program. You will oversee program success, build alignment between hiring initiatives and business objectives, and exercise independent judgment in resolving workforce challenges. This role requires a balance of program design, workforce analytics, and high-level relationship management.

• Build, implement, and continuously improve a best-in-class Direct Source program tailored to the needs of our global partner.
• Collaborate with partner executives and hiring leaders to shape workforce strategies aligned with corporate goals and market conditions.
• Develop and execute a strategic program roadmap, including initiatives to improve talent pipelines, workforce diversity, and long-term scalability.
• Analyze market data, workforce trends, and competitive activity to produce actionable insights that inform program decisions.
• Act as the primary liaison for program escalations related to service delivery, billing, workforce performance, or policy, applying discretion and judgment in issue resolution.
• Lead regular program governance meetings, reporting on KPIs, fulfillment, and workforce strategy effectiveness to both internal leadership and partner executives.
• Provide advisory guidance to hiring managers and internal delivery teams, ensuring best practices in recruitment and program compliance.
• Become a subject matter expert in the partner’s culture, strategic initiatives, and workforce priorities to ensure program alignment and success.

Who You Are

• Experienced in program management, account management, or workforce solutions advisory, ideally within contingent labor or staffing environments.
• Skilled at interpreting data, developing forecasts, and making recommendations that influence business outcomes.
• Confident in working with senior partner stakeholders and facilitating discussions at the executive level.
• Knowledgeable about contingent labor programs, recruitment strategies, and workforce best practices.
• Known for exercising independent judgment and problem-solving in high-visibility, strategic situations.
• Adept with tools such as ATS platforms and workforce management systems.

The salary range that the employer in good faith reasonably expects to pay for this position is $55,000 – $70,000 annually, depending on experience and qualifications.

Tundra fosters a pay-for-performance culture and offers competitive compensation packages. In addition to our base salaries, we offer Uncapped Commission, Bonuses, and Associate Option Plans where applicable.

Our benefits include medical, dental, vision and retirement benefits.

This post is for an existing vacancy

At Tundra, we are dedicated to building an inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles within the organization.

Not interested in this position, but do you know somebody who might be? Check out our Referral Reward Program , referrals are a big secret behind our success. As always, we’re on the lookout for great people. We know that you know great people. Click on ‘Tell a Friend’ option to refer a friend.

Tundra Technical Solutions is among North America’s leading providers of Information Technology and Engineering staffing and consulting services. Our success is built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with law, including the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Unincorporated LA County candidates: criminal history may be relevant to the following job duties: protect and return property, adhere to confidentiality requirements, comply with security requirements, adhere to applicable codes of conduct.

Position Title: Quality Manager

Immediate Supervisor: Executive Owner

General Purpose: This key leadership position is responsible for leading all aspects of Quality processes and systems, managing the Quality Management System (QMS), internal and external audits, regulatory and safety compliance, and leading a team of Quality Technicians, Process Engineers and Learning and Development Coordinators in a manufacturing environment. The role collaborates with cross-functional teams to drive continuous improvement, ensure product integrity, and exceed customer expectations. This role is with a small, family-owned contract manufacturing company that is rapidly expanding, fueled by New Product Introductions and the development of full-scale production capabilities.

Responsibilities:

QUALITY MANAGEMENT

Customer Response Team:

• Serve as the primary point of contact for quality-related communications with customers and suppliers.
• Manage customer complaints, lead investigations, and coordinate timely, effective resolution.

Manage ISO Certification

• Maintain the Quality Management System (QMS) in compliance with ISO 13485 and applicable customer/regulatory requirements.
• Own Document Control for QMS and production documents (Work Orders, labels, Certificates of Conformance, inspection forms), ensuring revision control, approvals, controlled release, and record retention.
• Lead internal and external audits (customer, supplier, registrar), including audit preparation, execution, follow-up, and reporting to the Executive Team.
• Own the metrology and test equipment program (calipers, gauges, vision systems, clean room monitoring equipment, etc.), including calibration/verification, status control, and records management.
• Oversee equipment qualifications and process validations to ensure ongoing compliance and product integrity.

Manage Quality Assurance Processes

• Drive robust Root Cause Analysis and CAPA execution for internal and external nonconformances.
• Lead and develop the Quality team, including supervision of Quality Technicians and daily quality execution on the production floor.
• Manage supplier quality performance, including supplier evaluations, audits, incoming quality issues, and nonconformance resolution.
• Maintain clean room quality standards, environmental controls, and monitoring/testing protocols.
• Assess quality organizational needs and build a high-performing team aligned with business growth and customer requirements.

CONTINUOUS IMPROVEMENT

• Lead and oversee the company’s Continuous Improvement (CI) program to drive process optimization, quality performance, and operational excellence.
• Partner cross-functionally to identify improvement opportunities, implement solutions, and sustain gains.
• Partner with company leadership to define quality strategy, establish KPIs, and drive continuous improvement.
• Evaluate and implement best practices, tools, technologies, and systems that strengthen quality, compliance, and manufacturing capability.
• Develop, maintain, and enforce manufacturing SOPs, work instructions, and standard work to ensure consistent execution and training alignment.
• Identify and mitigate operational risks affecting product quality, safety, delivery performance, and regulatory/customer compliance.
• Manage organizational safety programs, including compliance with the IIPP (Injury and Illness Prevention Program) and related safety requirements.

LEARNING AND DEVELOPMENT

• Lead and oversee company-wide training and employee development programs, including the implementation, development, and leadership of quality- and safety-related training, to support performance, compliance, and organizational capability, and ensure employees are competent to perform assigned duties and meet QMS requirements.
• Administer the Learning Management System (LMS), maintaining current training content, training matrices, and complete/accurate training records to support audits and continuous improvement.

Education / Experience:

• Bachelor’s degree in a quality, manufacturing, engineering, or medical device related field.
• 4+ years in a Quality leadership role within a manufacturing environment.
• 3+ years managing a QMS within ISO 13485 or other ISO Standards within a manufacturing environment, and leading customer/supplier audits.
• Proven experience with precision component manufacturing and contract manufacturing environments.
• Hands-on experience with CAPA, root cause investigations, and quality metrics.
• Familiarity with medical device manufacturing and regulated industries (Preferred).
• Familiarity with applying principles of Lean Manufacturing, Theory of Constraints and/or Six Sigma Problem Solving.

Qualifications:

• Proficient in interpreting engineering drawings and using inspection equipment.
• Strong organization and communication skills; experience delivering training.
• Comfortable working independently and leading small teams.
• Ability to effectively serve as the primary point of contact for all quality-related communications.
• Aptitude for working within a small family business environment where responsibilities and priorities can change quickly.
• Spanish-speaking ability (Preferred).
• Must be available for full-time, on-site work in San Carlos, CA.

Physical demands:

• Combination of office and plant production floor presence for supervision, inspections, and clean room management.
• Ability to sit at a desk for periods of time for planning and reporting.
• Ability to stand and walk for extended periods on the plant floor.
• Operate standard office equipment and hand controls.
• Ability to occasionally lift up to 20 pounds (e.g., supplies, production files).
• Observe visually distance, color, periphery and depth; ability to adjust focus.

What We Offer: 

• Full time permanent role with competitive salary and benefits (medical, dental, vision, 401(k) + matching)
• $110,000 - $140,000 per year
• Opportunity to grow within a technically advanced converting business working with top-tier customers and materials

**Disclaimer: This job description may not be inclusive of all assigned duties/responsibilities or aspects of the job, and additional duties/responsibilities may be assigned from time to time as necessitated by business demands and/or operational considerations at the sole discretion of the Employer. This job description does not constitute a contract of employment and the employment relationship between Employee and Employer is at-will.

Senior Account Executive (San Francisco Bay-Area)

About the Role:

An innovative Data & AI technology business (Series B $50M+) is looking to hire a Senior Account Executive to drive enterprise growth across the West Coast. This role will focus on selling a category-defining data security, privacy and AI governance platform to senior security stakeholders, requiring a consultative, methodology-led approach to high growth markets.

The Company:

This fast-scaling technology company is redefining how organisations approach data defence, unifying security, privacy and AI governance into a single, forward-thinking platform. With strong product-market fit and ambitious growth plans, the business is building a commercial team to support enterprise expansion across key US markets.

Benefits & Opportunities:

• Join at a pivotal growth stage as a significant commercial hire, shaping the go-to-market strategy and long-term revenue engine.
• Sell a genuinely differentiated platform that is redefining the data security and privacy landscape.
• Work closely with leadership in a business that values grit, intelligence, curiosity and disciplined sales execution.

To Be Successful, You’ll Need:

• At least 5 years of field sales experience with a consistent track record of enterprise performance.
• Demonstrated experience selling into security, infrastructure, or observability environments within mid-size growth and enterprise companies.
• A consistent record of over achievement of quota in sales environments
• Formal sales methodology training (e.g. MEDDPIC, Command of the Message) and a highly consultative, process-driven approach.

Key Words:

Account Executive | Enterprise Sales | Data Security | Privacy Technology | AI Governance | MEDDPIC | Command of the Message | Observability | Infrastructure | CISO | Enterprise Software | Field Sales

Job Title : Nuclear Engineer (Naval Reactors Engineer) Category / Component : Officer • Active Overview Design, regulate, and oversee the Navy's nuclear propulsion program, including reactor design, fleet operations, and eventual defueling and decommissioning of nuclear powered ships and submarines from Naval Reactors Headquarters and associated Department of Energy laboratories and shipyards.

Key Responsibilities Provide technical direction in areas such as reactor and fluid systems design, reactor physics, materials development, component design for steam generators, pumps, and valves, instrumentation and control for reactor and propulsion plants, testing and quality control, radiation shielding, and chemistry and radiological controls; review designs and analyses from laboratories, shipyards, and industry partners; coordinate with fleet units to ensure safe and reliable nuclear plant operation.

What to Expect Assume significant technical responsibility early in your career as part of a lean headquarters staff; work primarily in an analytical and oversight role rather than operating plants at sea; balance long term engineering projects with time sensitive fleet and shipyard issues; frequent coordination with senior civilian engineers, naval officers, and technical teams; high expectations for attention to detail, judgment, and written and oral communication.

Work Environment Work mainly at Naval Reactors Headquarters in the Washington, District of Columbia area with regular engagement with Department of Energy laboratories, nuclear training sites, shipyards, and nuclear powered ships and submarines; office based work that includes document reviews, technical meetings, inspections, and site visits rather than day to day shipboard watchstanding.

Pathways, Training & Advancement Officer commissioning through programs such as Officer Candidate School or the Nuclear Propulsion Officer Candidate program followed by a structured technical qualification program at Naval Reactors; rotational exposure to laboratories, prototypes, shipyards, and fleet support issues; progressive responsibility leading projects and becoming a subject matter expert, with opportunities for professional military education and advanced graduate study in technical fields.

Entry through the Nuclear Propulsion Officer Candidate program for qualified college students and recent graduates, or selection via Officer Candidate School for those who already hold qualifying degrees; all applicants must meet Nuclear Propulsion Program academic and technical screening standards in addition to general officer commissioning requirements.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: Completion of a rigorous technical degree in engineering, physics, mathematics, or a closely related field that includes strong backgrounds in calculus and physics; outstanding academic record, particularly in technical coursework; United States citizenship and eligibility for a high level security clearance; strong technical aptitude and comfort with detailed analytical work.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.

Position: Senior Fraud Operations Specialist
Location: Cupertino, California
Duration: Contract
Job ID: 171030

Job Overview:

• As a Senior Operations Specialist, candidate will lead initiatives aimed at enhancing customer support processes with cross-functional teams (including client’s contact centers) and managing high-priority escalations that standard processes struggle to resolve.
• This includes collaborating closely with cross-functional teams to detect, mitigate, and prevent fraud and scam activity impacting client’s store credit and gift card products and, while supporting key projects designed to safeguard client’s customers.

• Manage executive escalations related to store credit and gift card fraud, ensuring timely resolution and alignment with Client’s fraud mitigation strategies.
• Lead special projects to improve fraud detection, mitigation, and prevention measures, specifically for store credit and gift card products.
• Oversee and refine customer support processes to handle fraud-related cases efficiently, including managing communications with internal teams and external partners.
• Track, analyze, and prioritize fraud-related issues in testing and production environments; coordinate with engineering and partners to resolve issues swiftly.
• Conduct end-to-end testing for fraud prevention initiatives, providing regular updates and documentation on testing progress.
• Support program management, reporting, and documentation for fraud and risk initiatives, ensuring compliance with evolving industry standards.
• Monitor performance metrics related to fraud detection and partner performance, issuing alerts and providing actionable insights to business teams.

• Deep understanding of store credit and gift card products, including fraud risks, scam scenarios, and risk management best practices.
• Expertise in fraud prevention, compliance, and risk management controls within the payments industry.
• Proven experience in designing and optimizing customer support processes to enhance service efficiency and response times.
• Strong analytical and critical thinking skills, with a proactive, innovative approach to fraud prevention.
• Excellent written and verbal communication skills, able to clearly convey findings and updates to stakeholders at all levels.
• Collaborative and adaptable team player, with the ability to thrive in a dynamic, fast-paced environment.
• Exceptional attention to detail, with proven project management experience in operational support.

• Hybrid schedule (Tues-Thurs onsite, Monday to Friday remote) 6 Infinite Loop Cupertino, CA IL06

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $60 - $70

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at To report any concerns, please email us at

Quality Assurance Supervisor

Bay Area, CA (On-site: Richmond, CA)

Full-Time

Confidential | Drug Testing Industry (Stealth Mode)

Peoplework LLC is looking for a highly motivated Quality Assurance Supervisor to join our client’s team! The primary role will responsible for developing, establishing and maintaining quality systems programs, policies, processes, procedures, training materials, and controls enhancing the performance and quality of products to demonstrate conformance to established standards and regulations. This position reports to the SVP of Operations.

What You’ll Be Responsible For

·       Manage quality program for the company in support of new production line bring up, product related manufacturing activities and document control.

·       Issuance of batch records and labels for commercial product manufacturing.

·       Own production documentation review and product release, issuance of batch records and labels for commercial product manufacturing.

·       Responsible for incoming receiving and QC activities.

·       Lead complaint, CAPA, and training record initiation and completion.

·       Assist troubleshooting activities, including root cause analysis, to achieve a timely resolution.

·       Author and review relevant departmental documentation.

·       Ensure compliance is adhered to for review requirement for all documents.

·       Maintenance of controlled document program including upgrades to QMS when required.

·       Provide support for document control function through routing, review, distribution, approval, and release of documents.

·       Process Standard Operating Procedures, Batch Records, Validation Documents, Miscellaneous Reports, Forms, and Material Specifications through Greenlight Guru.

·       Manage Training program, including initiation of training required as a result of new hire, document change, CAPA, etc.

·       Management of the Document Control archive room including organization, filing and retrieval of documents as needed.

·       Adherence to the Corporate and Company record retention policy for documents stored within the Document Control archive room.

·       Assess resource needs to assure that the accurate level of quality support is provided when needed with the competencies needed.

·       Maintain effective Quality Metrics and define and execute activities to resolve decreases in performance.

·       Establishes and maintains Quality milestones and timelines

·       Represent Quality Systems as required in support of cross-functional team projects.

·       Identify Quality Initiatives and lead cross-functional teams to complete them and provide guidance and direction of the Quality Systems Body-of-Knowledge

·       Identify opportunities to apply, continuously improve, and redefine quality systems and controls for all divisional product-related processes in accordance with applicable internal, domestic and international quality regulations, US 21 CFR 820 (QSR), ISO 13485, etc.

·       Assist in hiring process and creation of relevant job descriptions.

·       Manages staff; provides staff with coaching, training and opportunities to develop skills, and gives ongoing, constructive and timely feedback on performance and progress toward goals and expectations.

Experience

·       Bachelor's degree in science, engineering or related field.

·       5+ years professional experience in medical device or related fields.

·       1+ years of direct supervisory experience in an industrial setting.

·       Experience working in a quality system environment, or related combination of education and work experience.

·       Previous experience in medical device manufacturing environment.

·       Effective planning and organizational skills, with the ability to prioritize, multitask and work with a high degree of accuracy and recall.

·       Strong written, oral, interpersonal, group and telephone communication skills.

·       Work with Subject Matter Experts to provide demonstrations as needed.

·       Experience working with Electronic Document Management Systems preferred.

·       Skilled in the use of Microsoft Office Products including Microsoft Word, Excel, PowerPoint, and Teams.

·       Strong customer service skills.

Work Habits

·       Ability to work independently and as part of an interdisciplinary team to achieve project goals and timelines is required.

·       Strong verbal, written communication skills, including the ability to communicate efficiently with multiple people both internally and externally.

·       Ability to prepare and present information to groups.

·       Uses professional methods to contribute to the development of company concepts and principles and to achieve objectives in creative and effective ways.

·       Ability to lead and motivate others in both matrixed and direct-line management environments.

Why This Role

• Join a confidential, early-stage drug testing company with meaningful impact on assay development and lab operations
• Opportunity to work closely with scientists, engineers, and quality teams
• Competitive compensation and benefits; salary range: $115,000-$120,000/year

Due to the stealth nature of the organization, additional details will be shared during the interview process.

Interested?

Apply directly or message me to learn more.