Engineering Jobs in Muir Beach, CA

Location: San Francisco, CA, US, 94111

Group: Investment Group

• 
  
• Identify and assess investment opportunities in companies spanning across various sectors and across capital structures.
  
• Perform deal evaluation, due diligence, industry/company analysis and financial modeling, supporting the USA investment team.
  
• Monitor market trends and closely track existing portfolio assets to propose investment/divestment making decisions.
  
• Constantly develop and renew industry/sector knowledge as well as macro and regulatory changes.
  
• Establish and cultivate relationships with companies, corporate partners and other relevant institutions.
  

• 
  
• Bachelor's degree or equivalent in Business Administration, Finance, Accounting, Economics, Engineering (any field) or related field of study; and
  
• 5 years of progressively responsible experience in any job title/occupation/position involving in midsize or large investment banking or private equity companies with a global presence.
  
• Must include 5 years of experience in each of the following:
  
• Qualitative and quantitative analysis of companies to support investment decisions;
  
• Utilizing general accounting and financial principles, including financial modelling and valuation analysis;
  
• Market research and usage of third-party data sources, including S&P Capital IQ or FactSet; and
  
• MS Office suite, including Excel and PowerPoint.
  
• Telecommuting permitted up to 1 day per week.
  
• Requires up to 10% domestic & International travel.
  

Internal Referrals for this position are eligible for the Employee Referral Program.

Work Location: 101 California Street, Suite 3700, San Francisco, CA 94111
Hours: M-F, 40 hours/week
Salary: $221,400 to $273,000/year

To apply, please visit , Ref. 11790

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

This role offers a unique opportunity for the right strategist to drive an outsized impact across a company that is poised for significant growth over the next 3 years. Reporting into Sur La Table’s Head of Strategy & AI Transformation, this is a highly visible role within the organization. You’ll work closely to not only help shape the strategic direction of the company but also roll up your sleeves and bring it to life. This role is challenging as you will wear many hats and touch every part of our business so you will need to be scrappy, agile and able to work cross-functionally, but the role also promises to be highly rewarding for a strong performer who is looking to take the next jump in their career.

What you get to do:

• LRP & AOP: Partner with Head of Strategy, President, CFO, and Leadership Team to develop our Long-Range Plan and Annual Operating Plan, including ensuring Tech and AI Roadmaps are aligned to strategy, then track and monitor in year progress against core initiatives and KPIs
• Real Estate: Help support the development of our multi-year Real Estate strategy based on analytical rigor, customer insights, and our brand position. Help track real estate pipeline/lease renewals by working closely with our RE consultant and broker, partnering with Finance to develop new lease proformas, reviewing lease terms, and leading communications/handover with construction/store ops team
• Functional Strategy Support: Partner with Functions to drive strategic/analytical rigor (e.g., Merchandising category-level LRPs, Store Ops P&L dashboarding, Digital customer journey)
• Services: Partner cross-functionally to help drive growth strategy and execution roadmap for expanding our service offerings (cooking classes, knife sharpening, registry, etc.)
• Business Intelligence: Support critical business decisions by building business cases, analyzing company/customer/external data, assessing consumer insights and competitive benchmarks, building key decision dashboards,
• GTM: Help support the go-to-market process by identifying key consumer, competitive, vendor, and market trends, and translating the insights into implications and recommendations
• President & Leadership Team Support: Help enhance the effectiveness/efficiency of the President and Leadership Team through ad hoc support on various initiatives and efforts (e.g., development of board decks, partnership presentations, townhall materials, survey analysis, project and process management, etc.)

What you bring:

• 2+ years in strategy consulting role with focus on revenue growth and/or private equity diligence.
• Retail experience and a brand/consumer-first mindset
• Strong project management skills and experience juggling multiple projects
• Analytical rigor, financial modeling expertise, advanced excel/PowerPoint
• Heavy user of AI to enhance efficiency and effectiveness
• Strong communication skills, executive presence, and ability to partner with diverse stakeholders
• Self-starter with a passion for rolling up your sleeves, working in an agile/scrappy fashion, and moving fast than the rest of the organization to drive an outsized business impact
• Intellectual curiosity that drives an innovative mindset

Pay Range: $95,000-$110,000

This role will be hybrid and located in Seattle, WA or San Francisco, CA.

What’s in it for you? Joining CSC Generation isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies.

Our interview process:

• Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce CSC.
• Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
• Step 3: Participate in deep-dive interviews with CSC leadership focused on your experience, product mindset, and operational thinking.
• Step 4: Offer. We’ll move fast for the right candidate.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact .

COMPANY DESCRIPTION:

Northstar Chemical is a leading specialty chemical distributor on the West Coast, serving customers in the Pacific Northwest, California, North Carolina and South Carolina. We provide top quality chemical products in Mini-Bulk and Bulk, engineering-based water treatment solutions, exceptional technical advice, seamless delivery, and a strong commitment to safety. Our customer service and dispatch are unparalleled in the industry.

PRIMARY OBJECTIVES:

The primary responsibility of the Account Manager role is to identify, develop, and manage new customer relationships for a specialty chemical services and distribution organization. The individual will be assigned a specific territory and will be accountable for generating new business opportunities as well as maintaining and expanding existing accounts within the designated geographic area. Territory management will be executed in alignment with the established sales and marketing strategy. This role requires close collaboration with Customer Service, Technical Service, and Operations teams, in addition to other Sales Team members, to effectively meet customer requirements and drive profitable business growth.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

Sales

• Maximize direct Bulk and Mini-Bulk sales opportunities within the assigned territory.
• Drive sales growth and profitability in the territory to achieve company objectives.
• Promote and manage assigned jobber partnerships throughout the territory.
• Advance sales initiatives by optimizing market coverage, building professional networks, participating in industry trade organizations, and collaborating with field partners.
• Effectively communicate company direction, policies, and commitments to external customers.
• Secure long-term, profitable new business with acceptable credit risk in alignment with sales management guidance. New business development includes both new accounts and expanded opportunities within existing accounts.
• Develop a comprehensive understanding of the company’s operational capabilities.
• Maintain up-to-date, broad technical knowledge of the product portfolio, equipment, and processes to capture sales opportunities and enhance customers’ operational performance.
• Coordinate customer opportunities in collaboration with operations to ensure a high level of customer service.
• Initiate the customer complaint resolution process by properly identifying and documenting issues using the appropriate form and actively participating in problem resolution.

Territory Management

• Organize and manage territory sales, potential sales, profitability, and opportunities.
• Communicate territory opportunities to management through reporting and make recommendations for marketing and sales strategies within your assigned territory.
• Compile and document data to track products, prospects, and progress in your territory.
• Prepare an annual territory plan with customer-specific measurable targets.

Safety

• Understand and abide by all Northstar Chemical policies and procedures.
• Promote and practice safe behavior: including driving, proposed installations, and presentations to customers and jobbers.
• Participate in monthly safety training.

Administrative

• Establish all new customer opportunities efficiently, including customer site surveys, drawings, contracts, and any other internal or external customer documents.
• Document price changes to the appropriate Northstar admin and to external customers.
• Assist in the collection of customer debts exceeding payment terms.
• Projects assigned by management related to product management, customer or product surveys, market studies, training, etc.

QUALIFICATIONS:

The individual must be a self-motivated professional who thrives on the ongoing development of new customer relationships through proactive outreach and cold calling. Strong sales capabilities, including a proven track record of successfully closing new business, are essential. The following key qualifications and attributes are preferred:

o   Bachelor’s Degree (preferably technical)

o   Minimum of 5 years of industrial outside sales experience to direct users (preferably in the chemical industry)

o   Proven history of territory management and new business development

o   Work experience in chemical manufacturing, distribution, or related fields

o   Mechanical aptitude

o   Computer skills in Outlook/Excel/Word/PowerPoint/CRM

o   Exceptional communications skills, both verbal and written

o   Exceptional time management and organizational skills

o   Ability to demonstrate critical thinking and problem-solving abilities in a dynamic environment

Technical Lead / Platform Engineer

GenAI Healthcare SaaS Platform

Palo Alto, CA (Hybrid – 3 days onsite)

About the Role

We’re building a next-generation generative AI platform purpose-built for healthcare — and we’re looking for a hands-on Technical Lead to help architect and scale it from the ground up.

This is not a “manage from a distance” role. You’ll be deeply involved in system design, writing production code, guiding engineering direction, and making foundational technical decisions that shape the future of the platform. You’ll work closely with leadership and product to turn complex healthcare AI requirements into scalable, reliable infrastructure.

If you’ve led engineering efforts for production-grade AI systems and enjoy building high-performance teams and platforms, we’d love to talk.

What You’ll Own

• Architect and evolve the core infrastructure for a scalable AI-powered SaaS platform
• Lead development of backend services and ensure clean integration across systems
• Write high-quality, maintainable code with long-term scalability in mind
• Establish engineering best practices across architecture, CI/CD, monitoring, and DevOps
• Guide and mentor engineers while maintaining a strong individual contributor presence
• Define infrastructure automation strategies (IaC, provisioning, deployment workflows)
• Drive performance, reliability, and observability standards
• Partner with product and leadership to translate vision into executable technical milestones

What We’re Looking For

Core Experience

• 8+ years building and shipping production software
• Prior experience leading engineering initiatives or managing technical direction
• Proven track record scaling a generative AI system or AI-enabled platform in production
• Strong backend engineering background in Python
• Additional proficiency in TypeScript or Java
• Experience with a modern compiled language such as Go or Rust
• Deep knowledge of microservices architecture and RESTful API design
• Hands-on expertise with one major cloud provider (AWS, GCP, or Azure)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Advanced DevOps knowledge: CI/CD, automated deployments, monitoring, alerting
• Experience containerizing and orchestrating services with Docker and Kubernetes

Leadership & Execution

• Comfortable setting technical direction while staying hands-on
• Strong communicator who can explain complex systems clearly
• Experience mentoring engineers and elevating engineering standards
• Ability to operate in a fast-moving, startup environment

Nice to Have

• Experience building or deploying ML/AI systems (TensorFlow, PyTorch, etc.)
• Strong GCP background (bonus if you’ve worked across AWS/Azure as well)
• Familiarity with frontend frameworks like React, Angular, or Vue
• Experience working in healthcare, health tech, or regulated industries

Work Environment

This role is based in Palo Alto with a hybrid schedule (3 days per week onsite). We provide daily meals and foster a collaborative, high-performance engineering culture.

Compensation & Benefits

• Base salary range: $220,000 – $280,000, depending on experience and location
• Meaningful equity package
• Medical, dental, and vision coverage
• Flexible hours
• Hybrid work environment
• Opportunity to help shape the future of AI in healthcare

If you're excited about building a production-grade AI platform that directly impacts patient outcomes — and want to help define the technical foundation of a category-defining company — let’s talk.

Compensation

$170k-$225k

0.17%-1.04%

TLDR

We are growing fast, profitable, and need to hire a Founding Back End Engineer ASAP. This role is focused on selling Neon’s automation platform to healthcare and life sciences organizations, owning the full sales cycle from prospecting through close. Ideal candidates have enterprise SaaS sales experience, thrive in high-growth environments, and are motivated to build a category-defining company. You should have at least 4 years of experience.

Our Market

The crisis: Sarah delayed cancer treatment for weeks facing massive monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.

Over 50% of critical prescriptions are abandoned due to:

• Cost barriers: Patients with high copays are 5x more likely to abandon treatment
• Insurance maze: Complex prior authorizations block access
• Logistical challenges: Coordinating medical visits for treatments

Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.

Why Join?

• Frighteningly ambitious: We’re seasoned builders on a mission to create a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.
• Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.
• Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.
• Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.
• Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.

Required Skills

Technical skills:

• Proficiency with Node, Typescript, and Python.
• Good understanding of system design concepts - distributed systems, reliability/performance tradeoffs
• Experience in API design, implementation, and documentation
• Experience using AI coding tools (Cursor, Github Copilot, Claude, etc)
• Experience working with CI/CD systems and good DevOps skills a nice to have
• Excellent documentation and testing habits
• Proficiency with version control (Git)

Soft skills:

• 10x mindset - you’ll be among the first engineering hires!
• You are a fun human!
• Good time management and planning skills

Experience

4-7 years of experience (or equivalent) as a software engineer.

We’re leveling this role to Pave’s “P4” level: Leads project teams, provides direction, and keeps stakeholders informed. Determines key milestones and provides updates and check-ins to relevant teams and partners.

• You are able to work with the rest of the team to:
• 
  
• Define priorities
• Suggest good solutions
• Excel at implementation
• You pick up concepts quickly, pattern match on past problems.
• You are obsessed with speed and quality, and help embed that quality into the rest of the team.
• You are self-directed, and do not need help organizing / prioritizing your time.

Specific project experience

• Nice if you have worked on distributed architectures in the past, but not a strict requirement.
• You must have experience working on projects touching many parts of a large codebase.

Lead Engineer (Foundry)

We’re seeking a Lead Engineer / Senior Lead Engineer to join a rapidly growing, vertically integrated real estate investment and operating platform. This role sits at the intersection of technology, operations, and investment strategy and is designed for an engineer who wants to build software that directly impacts business performance.

Unlike traditional engineering roles, this position is deeply embedded with Asset Management, Property Operations, and Construction teams. You’ll work closely with executive leadership and business users to design, deploy, and iterate on software solutions that improve NOI, reduce costs, and enhance portfolio performance. This is a hands-on builder role. You will write code, automate workflows, integrate data pipelines, and build dashboards—working shoulder‑to‑shoulder with the teams using the tools you create.

Salary & Benefits

• Base Salary Pay Range: $120k-$145k per year
• Discretionary bonus BOP after 1 year of service
• Paid Time Off (starting at 10 days + 2 floating holidays / 96 Hours, accrued)
• A flexible health plan offering medical, dental, and vision benefits
• 401(k) Savings Plan

Responsibilities

Embed With Business Teams

• Work day‑to‑day with property managers, asset managers, and finance teams
• Identify operational inefficiencies, data gaps, and workflow breakdowns

Rapid Prototyping and Deployment

• Design and build scripts, dashboards, automations, and integrations
• Deliver practical tools that solve problems in real time

Systems Integration

• Connect platforms such as property management systems, ticketing tools, analytics platforms, spreadsheets, and custom databases into unified workflows

Operational Analytics

• Build models for rent roll forecasting, delinquency tracking, CapEx planning, and maintenance cost monitoring

AI and Automation

• Apply AI to summarize tenant communications, flag high‑risk accounts, and optimize leasing and maintenance workflows

Outcome Measurement

• Track and report the business impact of solutions, including response times, collections, and cost efficiency

Cross‑Functional Leadership

• Serve as a translator between investment professionals and technical stakeholders
• Ensure solutions are scalable, practical, and aligned with business priorities

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Engineering, or a related field
• 3+ years of experience in software engineering, data engineering, or applied analytics
• 1+ year of hands‑on experience with Palantir Foundry or Gotham
• Strong SQL and Python skills; experience with APIs and ETL pipelines (PySpark a plus)
• Excellent analytical and problem‑solving skills
• Strong communication skills with the ability to explain technical concepts in business terms

Key Skills and Competencies

• Clear, articulate communicator with strong documentation habits
• Highly analytical with strong qualitative judgment
• Able to prioritize effectively and meet deadlines
• High standards of excellence and ethics
• Comfortable identifying issues and driving solutions independently
• Strong critical thinking and decision‑making abilities
• Naturally inquisitive; asks the right questions and challenges assumptions
• Goal‑oriented, diligent, and execution‑focused

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

We are partnering with a well‑established construction firm to find a Proposal/Marketing Manager who can lead major pursuits and elevate the company’s competitive positioning. This role is ideal for someone who combines strategic thinking, strong writing skills, and the ability to coordinate complex, deadline‑driven efforts across multiple teams.

You’ll work closely with executive leadership, preconstruction, and operations to shape pursuit strategy, guide proposal development, and ensure the firm stands out in both public and private sector markets.

What You’ll Do

• Take ownership of major pursuits from early planning through final submission and interviews.
• Partner with executives to evaluate opportunities and guide overall win strategy.
• Develop clear messaging, themes, and differentiators tailored to each client and project.
• Write and refine proposal content, ensuring it’s compelling, compliant, and aligned with the firm’s brand.
• Coordinate input from subject matter experts across the business and prepare teams for shortlist presentations.
• Mentor proposal and marketing team members and help build consistent processes, templates, and standards.
• Track pursuit activity, performance metrics, and lessons learned to continually strengthen the pursuit approach.
• Support broader business development efforts through research, positioning, and client‑focused messaging.

What We’re Looking For

• Bachelor’s degree in Marketing, Communications, Construction Management, or a related field (Master’s a plus).
• 7+ years leading proposal efforts within construction, engineering, or similar professional services.
• Experience managing large, complex pursuits with a strong understanding of various construction delivery methods.
• Excellent writing, editing, organization, and project management abilities.
• Confident working with senior leaders and facilitating strategy conversations.
• Proficiency with Microsoft Office, Adobe Creative Suite, and CRM/proposal tech tools.
• Comfortable navigating tight deadlines and fast‑moving pursuit cycles.

Interested?

If you thrive in a strategic, collaborative role and enjoy shaping winning proposals, we’d love to connect. Please click "apply" now and we’ll reach out to discuss the position further.

Tweaking Cat Studios

Tweaking Cat Studios is an independent game studio developing our first title. The project is fully funded and currently in the prototype phase, with a planned launch in 2028. We are building a small, highly collaborative team focused on crafting a distinctive and cohesive player experience.

We are looking for an experienced Art Director to define, guide, and protect the artistic vision of the game from early prototype through production and launch.

We work out of an office in Sausalito and the team is almost entirely face-to-face.

Role Overview

The Art Director partners closely with Game Design and Engineering to establish and maintain the visual identity of the game. This role is responsible for defining the artistic direction, guiding production art pipelines, and ensuring visual consistency across all aspects of the game.

This is a hands-on leadership role suited for someone comfortable working in a small studio environment where strategic direction and practical execution often go hand-in-hand.

Responsibilities

• Work closely with Game Design to craft the artistic vision of the game
• Define and maintain the visual style, tone, and artistic direction
• Create and maintain art bibles, style guides, and visual reference materials
• Direct internal and external artists to ensure consistency and quality
• Review and provide feedback on all art assets to maintain the artistic vision
• Collaborate with engineering to ensure art integrates effectively into the Unity pipeline
• Help define production pipelines and workflows appropriate for a small team
• Evaluate and onboard external art partners or contractors when needed
• Maintain visual consistency across environments, characters, UI, VFX, and marketing assets
• Support early prototyping with visual exploration and concept direction
• Help plan art production to support milestones through final release

Required Qualifications

• Industry experience shipping multiple commercial games
• Prior experience as Art Director, Lead Artist, or equivalent leadership role
• Strong portfolio demonstrating a cohesive artistic vision across shipped titles
• Experience directing multidisciplinary art teams (environment, character, UI, VFX, etc.)
• Deep understanding of real-time game art pipelines
• Experience working with Unity-based production pipelines (not Unreal)
• Ability to collaborate effectively with design and engineering teams
• Strong visual communication and feedback skills
• Ability to work in a small studio environment where roles can be flexible

Nice to Have

• Experience building art pipelines for small or startup game studios
• Experience shipping games on PC or console
• Experience managing external art vendors
• Concept art or visual development background
• Experience with stylized or distinctive visual identities

About Tweaking Cat Studios

Tweaking Cat Studios is an independent studio developing our first title. The project is fully funded and currently in prototype, with a planned release in 2028. We are building a small team focused on craftsmanship, collaboration, and creating a distinctive game experience.

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

We hire interns the same way we hire full-time team members — for initiative, ownership, and the ability to build.

Remote or Hybrid

Atlas Cup is building the world’s first professional orbital racing league — creating a new category of sport at the intersection of spaceflight, AI, and global media.

We are hiring a small cohort of interns to work directly alongside our leadership team on the foundational challenges of building a new sport from scratch. Interns at Atlas Cup contribute to real projects across partnerships, marketing, legal, and policy — helping shape how competition in space is defined, structured, and brought to the world.

This is an opportunity for highly motivated students who want hands-on experience at the frontier of sports and space.

Interns may work in one or more of the following areas:

Partnerships & Business Development

• Support sponsor and partner research, outreach, and strategy
• Help identify prospective teams, media partners, and ecosystem stakeholders
• Assist with market analysis and strategic planning

Marketing & Communications

• Support brand development, content creation, and social media initiatives
• Assist with campaign planning and audience engagement strategies
• Help develop materials for partners, media, and public communications

Legal & Policy

• Support research on space law, regulatory frameworks, and international policy
• Assist with partnership agreements and legal structuring initiatives
• Help analyze governance models across sports leagues and international organizations
  

• Work directly with Atlas Cup leadership and functional leads
• Contribute to real projects with meaningful ownership and impact
• Conduct research, analysis, and strategic support across league development initiatives
• Help shape the operational and commercial foundation of Atlas Cup
• Participate in regular team discussions and planning sessions
  

• Currently enrolled undergraduate, graduate, or law student (or recent graduate)
• Strong academic record and demonstrated initiative
• Interest in sports, space, technology, media, or emerging industries
• Excellent communication, analytical, and organizational skills
• Comfortable operating in fast-moving, early-stage environments
• Curious, resourceful, and proactive

Students from diverse academic backgrounds are encouraged to apply, including business, engineering, law, public policy, marketing, communications, and related fields.

• Summer 2026 cohort (exact dates flexible based on academic calendar)
• Remote or hybrid participation
• Part-time or full-time options available
• Direct mentorship from Atlas Cup leadership
• Opportunity to contribute to a first-of-its-kind global sports league

Compensation will be provided consistent with experience, role scope, and applicable regulations.

Atlas Cup is an equal opportunity employer and values diverse perspectives and backgrounds.

Interested?

Please include:

• Resume
• Short note explaining your interest in Atlas Cup
• Area(s) of interest (Marketing, Partnerships, Legal, or Policy)