Engineering Jobs in Ms Remote

Akkodis is seeking a Quality Assurance Auditor/Engineer for a Contract job with a client in West Point MS Ideally looking for applicants with a solid background in the Manufacturing industry.

Rate Range: $50/hour to $55/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Primary point of contact for all customer correspondence relative to quality objectives, quality concerns and the development of strong customer relationships.
• Lead and develop teams to ensure effective problem resolution.
• The monitoring and measurement of business-related metrics specific to stated Leadership goals
• Track and report progress to closure and number of open issues (Metrics. i.e. days open, quantity open / closed)
• Responsible for generating and maintaining Quality Plans as required, including maintaining their Configuration Control in accordance with ISO and MIL requirements.
• Responsible for on-going customer interface for all Quality related matters relative to non-conforming product.
• Implementation and maintenance of QMS / ISO system.

Qualifications

• Bachelor’s degree in Engineering or Engineering Technology preferred, though extensive experience may meet the educational requirement.
• At least 8 years of Engineering and Quality Assurance experience.
• In-depth knowledge of core quality tools (MSA, PFMEA, Control Plans, LPAs, SPC) and proficient use of problem-solving tools including GD&T, Metrology / CMM practices, Shainin, DFSS, Ishikawa Diagrams, 3L 5Why, 8D, etc.
• Quality certification preferred

Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over the last four decades we have grown from a family owned sheet metal contractor to a partner led full service mechanical construction, design and maintenance provider playing a significant role in the U.S. national construction industry.

By design, Hermanson is a special place to work. Our belief is that people do business with people they like. In keeping with that belief, we strive to hire and retain highly motivated people who are professional, ethically unwavering, and unrelenting in delivering quality results. We are focused on providing a workplace where high performance individuals come together to build dedicated teams driven to accomplish great things for our customers.

People love working at Hermanson, because we all share the same Core Values:

• Clients First – Caring, win-win, value, quality and service attitude
• Family Matters - Safety, wellness, stability, enjoyment and balance
• Character Matters – Integrity, accountability, passionate, and caring
• Team - Trust, honesty, respect, reliable and inclusive
• Appreciate – Each other, our successes, and enjoy the journey
• Learn, Grow, Innovate – Challenge the status quo and always compete

The Role

The Assistant Project Manager (APM) owns and facilitates tasks as outlined by the Project Manager or Project Executive, within the projects assigned.

Assistant Project Managers provide support and communication for successful project completion. APM’s provide a focus on the day-to-day details of these projects, including relaying correspondence between field and office (both internally and externally), ordering equipment, and managing project documentation. These duties help the Project Manager/Project Executive ensure that the schedule and project goals for the job are met. It is critical that they perform this work within the policies, ethical standards and objectives of Hermanson Company.

The Assistant Project Manager’s duties and responsibilities may be specialized toward HVAC and Plumbing Plan Spec type projects, Design/Build type projects or a combination of both depending on the experience and qualifications of the individual.

• Work with the department leader on business/personal development plan
• Develop submittal packages and check for accuracy compared to drawings and building standards.
• Draft equipment POs and check for accuracy compared to drawings, submittals, quotes, and building standards.
• Update equipment procurement logs.
• Track delivery of equipment orders.
• Understand construction schedules and how they were developed.
• Assess drawing updates and determine if there are scope impacts.
• Coordinate with the field, client, subcontractors, and vendors.
• Understand the basics of estimating.
• Quantity/Material takeoffs of engineered drawings.
• Conceptual estimating from architectural drawings or no drawings at all.
• Calculates and draft change orders as required within
• Understand and execute all Hermanson’s processes and procedures.
• Work closely with Project Managers and Account Executives.
• Understand how to complete and present monthly financial reports (Stats).
• Meet and develop relationships with clients and coworkers (field and office).
• Maintain and develop a working knowledge of the local construction marketplace.
• Maintain and develop technical knowledge of mechanical system operations.
• Update project budgets and change order logs.
• Establish and assures that a document control system is in place and updated on a regular basis throughout all projects.
• Assist the Project Manager and Account Executive in keeping all projects billed and assist in the collection of your invoices before they become 60 days past due.

The salary range for this position is $70,000 to $110,000. (The compensation offered may vary depending on job-related knowledge, skills and experience).

Qualifications

• Technical skills in programs such as Microsoft Word, Excel, Bluebeam Revu, etc.
• Familiarity with estimating, project management, engineering functions and practices
• Possess strong written and communication skills
• Ability to positively influence and persuade others
• Time management skills
• Disciplined, strategic thinker who quickly develops a holistic view of Hermanson’s business, building and nurturing key relationships focusing on desired outcomes, creating competitive advantage for the whole company
• Trust & Relationship Development: Being attentive to goals and desires of the customer; having the character, competence, trustworthiness & sincerity upon which decision makers depend and willingly want to build relationships.
• Possesses confidence to make recommendations and innovative solutions to help the PM/AE achieve the customers’ goals and needs.
• Adept at handling objections, welcoming customer concerns to better understand what is on the customer’s mind.
• Professional appearance, conduct, grooming and business dress code that communicates professionalism, level of sophistication, intelligence and credibility. Dresses to fit the business audience, this means a dress code one notch of formality above your audience

Education

Has earned a bachelor’s degree in Construction Management or Engineering capacity (we will consider a combination of direct Trade experience and education that would indicate proficiency in performing Assistant Project Manager duties)

“A-Player” Qualifications:

• Embodies the Hermanson Company Purpose, Core Values, and the Five Behaviors of Highly Effective Teams. Has a can-do attitude and thrives in a team environment.
• Displays passion and drive every day.
• Must possess a high level of interpersonal relationship skills.
• Ability to build confidence and respect from others through partnering skills, furthering the purpose of the Finance team.
• Professional appearance and conduct code that communicates professionalism, level of sophistication, intelligence, and credibility. Dresses to fit the business audience--this means a dress code one notch of formality above your audience

Hermanson provides great employee benefits:

• Very Competitive Compensation w/Bonus
• Medical, dental, vision for employees (coverage available for dependents)
• 401k retirement plan including 3.75% Company Matching
• Vacation and Sick Leave Compensation (PTO), and Holiday Pay!
• Disability income protection
• Employee and dependent life insurance
• Growth & development opportunities
• In-House company training program
• Certificate & Tuition Reimbursement
• Wellness Program
• Employee Assistance Program

Hermanson company LLC is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

About the job

Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over the last four decades we have grown from a family owned sheet metal contractor to a partner led full service mechanical construction, design and maintenance provider playing a significant role in the U.S. national construction industry.

By design, Hermanson is a special place to work. Our belief is that people do business with people they like. In keeping with that belief, we strive to hire and retain highly motivated people who are professional, ethically unwavering, and unrelenting in delivering quality results. We are focused on providing a workplace where high performance individuals come together to build dedicated teams driven to accomplish great things for our customers.

People love working at Hermanson, because we all share the same Core Values:

• Clients First – Caring, win-win, value, quality and service attitude
• Family Matters - Safety, wellness, stability, enjoyment and balance
• Character Matters – Integrity, accountability, passionate, and caring
• Team - Trust, honesty, respect, reliable and inclusive
• Appreciate – Each other, our successes, and enjoy the journey
• Learn, Grow, Innovate – Challenge the status quo and always compete

The Role

We’re looking for a Project Manager that will provide leadership and direction for successful data center project completion. The Project Manager will provide a keen focus on the quality delivery and profitability of the job by planning, scheduling, and managing the project team while ensuring that the schedule and project goals for the job are met. It is critical that the Project Manager perform this work within the policies, ethical standards and objectives of Hermanson Company.

Project Managers will also be responsible for employee training and development (including their own growth and development), coordination with other departments and group managers to help meet strategic company goals, and for providing world-class customer service and building strong customer trust and relationships.

The successful Project Management candidate will have the technical and working knowledge generally achieved from at least 5 – 10 years of successful experience in the mechanical construction industry in capacities that would provide direct experience and exposure to Project Manager duties.

The salary range for this position is $95,000 to $140,000. (The compensation offered may vary depending on job-related knowledge, skills and experience).

Qualifications

The successful Project Management candidate will have the technical and working knowledge generally achieved from at least 5 - 10 years of successful experience in the mechanical construction industry in capacities that would provide direct experience and exposure to project manager duties. In addition, we are seeking someone who:

• Has a proven track record of excellent customer relations and problem solving.
• Has a strong technical knowledge of mechanical system operations,
• Developing and managing project plans, schedules, and scopes of work.
• Preparing client and subcontractor change orders.
• Monitor, control, and report on the financial performance of projects.
• Coordination of work with trades, subcontractors and vendors.
• Coach and mentor project team members.
• Develop project staffing plans to include labor, subcontractors.
• Is an accomplished team player.
• Can demonstrate solid computer and online navigation skills
• Has good math, communication, and reasoning ability and strong business skills.

Education

Bachelor’s degree in Construction Management, Business, or Engineering preferred or equivalent education and experience.

Hermanson provides great employee benefits:

• Very Competitive Compensation w/Bonus
• Medical, dental, vision for employees (coverage available for dependents)
• 401k retirement plan including 3.75% Company Matching
• Vacation and Sick Leave Compensation (PTO), and Holiday Pay!
• Disability income protection
• Employee and dependent life insurance
• Growth & development opportunities
• In-House company training program
• Certificate & Tuition Reimbursement
• Wellness Program
• Employee Assistance Program

Hermanson company LLC is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Benefits found in job post

401(k), Medical insurance, Vision insurance, Dental insurance, Tuition assistance, Disability insurance

Role Description

This is a full-time on-site role for a Federal Project Manager located in Olive Branch, MS. The Federal Project Manager will oversee and coordinate federal construction projects, ensuring compliance with regulations, timelines, and budgets. Responsibilities include managing project schedules, directing logistics operations, overseeing inspections, and expediting project deliverables. The role also involves effective coordination with teams, stakeholders, and vendors to ensure successful project completion.

Qualifications

• Experience and knowledge in Expeditor and Expediting processes
• Strong Project Management skills, including planning, organization, and execution
• Expertise in Inspection and quality control measures
• Proficiency in Logistics Management, with a focus on time and resource efficiency
• Excellent communication, leadership, and problem-solving skills
• Proven ability to manage federal or large-scale construction projects
• Knowledge of federal regulations and compliance related to construction projects is a plus
• Bachelor's degree in Project Management, Engineering, Construction Management, or a related field

MMR Project Engineer

Company Culture:

At MMR, our most valuable assets are not our buildings or equipment, it is our family of employees with diverse backgrounds and experiences. Our investment in training programs and resources allows our employees to reach both their personal and professional goals. This is evident with MMR receiving numerous awards including “Best Place to Work” and consistently being recognized as one of the top Engineering News Record’s “Annual Specialty Contractors.”

Organization Description:

MMR has served as the industry leader in instrumentation and electrical construction, maintenance, and technical services for over 30 years. Our diverse list of clients allows us the unique ability to work across industry lines in the oil and gas upstream and midstream as well as chemical and petrochemical downstream, industrial manufacturing, power generation, renewable energy, mission critical, heavy commercial, and energy storage sectors. MMR holds the proud distinction of being the largest privately owned “Open Shop” contractor in the United States with over 30 branch offices including global locations in Canada, Qatar, and South America. For more information, please visit our website: Description:

MMR is seeking Project Engineer candidates with a degree in Construction Management or industry related equivalent. The responsibilities would include, but not limited to, the following:

• Assist with organization, planning, scheduling, and subcontractor scheduling of the project
• Handle day to day issues with meeting deadlines within budget
• Assist with developing job tracking systems including schedule, productivity, and cost
• Maintaining and updating tracking systems, schedules, cost reports
• Identifying and submitting RFI’s
• Participate in weekly client update meetings
• Prepare and submit weekly client update reports
• Preparing and submitting change orders
• Coordinating with site supervision to build work packages
• Prepare and submit client invoices
• Maintaining RFI log, change order log, invoice log, restraint log, drawing log, equipment log, material log
• Updating schedule of values and preparing client invoices
• Field material and equipment purchasing as required
• The above is not an exhaustive list of duties, and you will be expected to perform different tasks as needed to align with the overall business objectives of the organization

Required Skills and Qualifications:

• BS in Construction Management or related field
• At least 3-5 years relevant work experience
• Experience in electrical and instrumentation construction preferred
• Experience in industrial construction is preferred
• Must have knowledge in estimating, scheduling, and purchasing
• Ability to read and understand electrical drawing packages and specifications
• Working knowledge of MS Office software
• Experience with Primavera P6 preferred
• Ability to read and understand a CPM schedule and identify critical paths
• Ability to work independently, prioritize, organize, problem solve, and exercise good judgement with minimal supervision
• Strong organizational and interpersonal skills
• Able to work effectively under time pressure and/or deadline
• Excellent verbal and written communication skills
• Willingness to work flexible, varying hours, including evenings and weekends as needed
• Regular and reliable attendance at work

MMR Group, Inc. and its affiliated companies ("MMR") is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, religion, sex, age, veteran status, genetic information or any other legally protected class.

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE

Applied AI Engineer

Compensation:

• Up to $150,000 base salary (direct hire w2 only, no c2c, no 1099), (flexibility on base salary for exceptional experience)

Location:

• Hybrid / Onsite - Greater Kansas City Metro Area
• 3 days per week onsite, 2 days remote
• Candidates must currently reside in the KC metro area or be willing to relocate within a reasonable timeframe
• Fully remote candidates cannot be considered

Work Authorization:

• Must be authorized to work in the U.S.
• No current or future visa sponsorship available

Engagement Type:

• Full time, direct hire only
• No third-party agencies, consulting firms, C2C, or 1099 arrangements

About the Opportunity

Vaco Highspring is conducting a confidential search on behalf of a global enterprise organization with a strong technology footprint, including a proprietary SaaS platform and a technology?enabled services business.

The organization is making a focused investment in artificial intelligence to improve internal efficiency, modernize workflows, and embed intelligent capabilities into its software platform. This role offers meaningful ownership and visibility, with a mandate to build and deploy AI systems that have real, production level impact.

The Role

As an Applied AI Engineer, you will play a key role in integrating AI across internal systems and a customer facing SaaS platform. You will work hands on with large language models (LLMs) and modern AI tooling to automate processes, build internal tools, and deliver intelligent product features.

This is a production focused role operating at the intersection of engineering, product, and business operations, with close collaboration across teams in a hybrid/onsite environment. (3-days per week onsite in Greater Kansas City Metro Area, 2-days remote work.)

Key Responsibilities

• Design and build scalable AI powered services and tools to streamline internal workflows across multiple teams (e.g., operations, content, sales, support).
• Develop and deliver intelligent features within a proprietary SaaS platform.
• Integrate, manage, and optimize multiple LLMs and AI APIs (e.g., OpenAI style, Anthropic style, or comparable providers).
• Provide technical leadership and mentorship to other engineers, including guidance on architecture, best practices, and performance.
• Build and maintain backend systems and APIs that support AI functionality across products and services.
• Design infrastructure for model serving, orchestration, monitoring, and lifecycle management.
• Implement fallback strategies, model routing, and cost performance optimization.
• Partner cross functionally with engineering, product, and business stakeholders to identify high impact AI opportunities.
• Apply best practices related to data privacy, security, compliance, and responsible AI use.
• Stay current with advancements in AI, LLMs, and MLOps, introducing new approaches where appropriate.

Qualifications

• 6+ years of engineering experience with multiple years of experience in a production environment deploying AI/ML applications or infrastructure.
• Proven experience applying LLMs or similar AI models to real business or product challenges.
• Strong backend engineering skills (Python and/or TypeScript preferred).
• Experience with AI/ML orchestration and deployment tools (e.g., LangGraph style frameworks, Airflow like systems, Kubeflow, Ray, or workflow automation tools).
• Hands on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Front end development experience in areas like React, Node.js, Web Development, front end web product design
• Solid understanding of MLOps practices, including deployment, monitoring, logging, and evaluation.
• Knowledge of data privacy, security, and ethical AI considerations.
• Experience supporting SaaS platforms or technology driven products is a plus.
• Strong communication skills and the ability to collaborate across technical and non-technical teams.
• Passion for applying AI in practical, high impact ways.

Why This Role

• High visibility and ownership of AI initiatives
• Opportunity to build AI systems that directly impact business outcomes
• Emphasis on production grade systems, not experimentation alone
• Collaborative, hybrid environment with close access to stakeholders

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

W2 Only , Position is Contract to hire

Title: Power BI Developer

Duration: 4-6 Months + Contract to hire

Location: Remote

• This role at Client is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).
• This role will serve as a launchpad for a data career for candidates who are passionate about data. As a Power BI Analytics Developer on our Data Insights & Innovation team, the candidate will be a key player from day one. The role offers hands-on experience in building real reports and dashboards using Microsoft Power BI that users need to make critical decisions. The candidate will work closely with senior analysts and business stakeholders to design, develop, and maintain interactive Power BI reports and dashboards.
• This is an excellent opportunity for the candidate to gain real-world experience in the full lifecycle of analytics development, from data modeling to visualization, in a dynamic and supportive environment.

Departmental Expectation Of Employee

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
• Meets Department productivity standards.

Essential Duties and Responsibilities

• Assist in development of Power BI reports and dashboards to replace existing reports and dashboards in WebFOCUS
• Perform data validation and quality checks to ensure the accuracy and reliability of reports.
• Assist in development of clear, compelling, and user-friendly visualizations that tell a story and facilitate data-driven decision-making.
• Document data sources, report logic, and development processes to ensure knowledge sharing and maintainability

Key Opportunities

• Hands-on experience with the Microsoft Power BI and potentially connecting to various data sources
• A deep understanding of how data analytics drives key business decisions across different functions
• Experience working in a professional Agile/Scrum environment, managing tasks, and meeting deadlines.
• Mentorship from experienced data professionals and opportunities for networking.

Qualifications

• Currently pursuing a Bachelor's degree in Data Analytics, Computer Science, Engineering, Mathematics, Statistics, Renewable Energy, or a related field.
• Basic experience with Microsoft Power BI, Tableau, or a similar data visualization tool.
• Understanding of database concepts and data modeling.
• Basic knowledge of SQL.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills.

Americans With Disability Specifications Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8+ years of relevant experience with a degree (Required)

• 10+ years of relevant experience without a degree (Required)

• ServiceNow Architect Certification (Preferred)

• 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
• Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.

• Bachelor's Level Degree (Required)

• Project Management Professional Certification (PMP) - (Preferred)

• 5+ years of experience in the Clinical/Business Sectors (Required)
• 5+ years of experience in Healthcare (Required)
• Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
• Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
• Proven success in process improvement, stakeholder management, team development, and change management initiatives.