Engineering Jobs in Mount Eden, CA

Summary:

The main function of a CAE Engineer is to perform engineering analysis using computer-aided engineering tools to optimize product designs and manufacturing processes. This role involves collaborating with various engineering teams to ensure that products meet performance, durability, and safety standards.

Job Responsibilities:

Develop and analyze FEA models to evaluate the structural integrity and performance of components.

Optimize engine components, including cylinder head ports, combustion chambers, and cooling circuits.

Collaborate with design engineers to improve product designs and implement engineering changes.

Prepare detailed reports and present analysis results to project teams and senior management.

Use CAE tools to enhance manufacturing processes and reduce development time.

Ensure that designs comply with relevant safety and quality standards.

Skills:

Creativity, verbal and written communication skills and problem-solving ability.

Basic ability to utilize various forms of media, including print, electronic and film.

Basic knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings and models. Previous experience in CAE analysis, preferably in the automotive or aerospace industry.

Proficiency in CAE software (e.g., Abaqus, Hyper mesh).

Education/Experience:

Bachelor’s or Master’s degree in Mechanical Engineering, Aerospace Engineering, or a related field.

5-7 years experience required.

Title: Manufacturing Maintenance Manager III

Location: 2000 Adams Avenue, San Leandro, CA 94577

Duration: 6 months+ (possible extension/permanent)

Pay: $65/hr | Shift: 1st shift 7am–4pm, flexible shifts & OT required

Overview:

Seeking a senior Maintenance & Plant Engineering Manager to lead maintenance, reliability, and engineering operations in a manufacturing environment. This role blends strategic oversight with hands-on leadership to ensure equipment performance, regulatory compliance, and continuous improvement.

Key Responsibilities:

• Lead and develop a high-performing maintenance team; foster safety, accountability, and technical excellence.
• Implement RCM, preventive/predictive maintenance, RCA, and FMEA to maximize equipment uptime.
• Oversee plant utilities, infrastructure, and capital projects (HVAC, boilers, water treatment, etc.).
• Drive Lean, TPM, and Six Sigma initiatives to improve OEE and process efficiency.
• Manage CMMS, maintenance planning, spare parts, vendor relationships, and budgets.
• Ensure compliance with OSHA, EPA, FDA, USDA, building codes, and engineering standards.
• Develop technical training programs and promote continuous improvement culture.

Qualifications:

• Bachelor’s in Mechanical, Electrical, Industrial Engineering, or related field.
• 8+ years in maintenance/reliability/engineering leadership (Food/CPG preferred).
• Strong electrical, mechanical, automation, and plant utilities knowledge.
• Experienced in RCM, TPM, CMMS/EAM, reliability analytics, and capital projects.
• Excellent leadership, communication, and organizational skills.

Job Title: Plastic Tooling Engineer

Location: Newark, CA

Employment Type: Full-Time

Job Overview

We are seeking an experienced plastic tooling engineer to support the development of high-quality automotive components. In this role, you will contribute to a world-class vehicle engineering team by providing expertise in plastic tooling and injection molding processes. You will work closely with design engineers and suppliers to ensure tooling feasibility, manufacturability, and cost efficiency from the Design for Manufacturing (DFM) phase through product launch.

Key Responsibilities

• Support vehicle engineering teams with plastic tooling and polymer expertise throughout product development.
• Collaborate with design engineers and suppliers to evaluate tooling feasibility, DFM, efficiency, and cost optimization.
• Review and approve mold concepts, mold designs, and flow simulation studies before tool kick-off.
• Ensure all tooling designs comply with company tooling standards and maintain detailed documentation of the review and approval process.
• Provide guidance on injection molding processes and tooling technologies to ensure product quality and manufacturing robustness.
• Conduct on-site supplier visits and tooling audits to assess tool quality and condition.
• Lead injection molding process optimization and tool validation activities.
• Support cross-functional teams and represent the tooling team in communications with suppliers and internal stakeholders.
• Participate in tool cost estimation, change cost evaluation, and process improvement initiatives.

Required Qualifications

• Bachelor’s degree in Engineering or a related field.
• 5+ years of experience in plastic injection molding and tooling design evaluation.
• Strong experience reviewing DFM for injection molded parts, including automotive Class-A surface components.
• Deep knowledge of injection molding tooling technologies such as:
• In-mold decoration (IMD) / in-mold labeling (IML)
• Overmolding
• Back-injection
• Foaming processes
• Vario-thermal processes
• Experience reviewing flow simulation results using tools such as Autodesk MoldFlow or similar software.
• Hands-on experience with plastic injection molding process setup and optimization.
• Experience with tooling cost estimation and tooling change evaluation.
• Strong documentation, analytical, and communication skills.
• Ability to travel domestically and internationally up to 25%.

Preferred Qualifications

• Experience working in an automotive product development environment from concept to launch.
• Hands-on experience performing MoldFlow simulations, first tool trials, and tooling approvals.
• Experience with tool should-costing analysis and cost impact evaluation for design decisions.

The Role:

· Be a significant contributor to a world-class vehicle engineering team by supporting with plastics tool expertise and owning polymer-related aspects from part design for manufacturing (DFM) phase to product launch.

· Consultation with design engineers and suppliers throughout product development process, advising on process and tooling feasibility, DFM, efficiency and cost. The role ensures capability, robustness and cost-effectiveness of tool with sign-off.

· Evaluation of flow studies, mold concepts, and mold designs before tool approval and kick-off.

· Ensuring plastic tooling is compliant with Lucid Tool Standards, and documentation of review process.

· Support of internal non-engineering teams and representation of Lucid Tooling Team in communication with suppliers (incl. on-site visits).

· Leading on-site assessment of tool quality/condition, and driving injection molding process optimization.

Qualifications:

· B.S. in Engineering

· 5+ years’ experience, evaluating DFM and injection molding tool designs, including sign-off responsibility

· Excellent knowledge of injection tooling, including technologies such as in-mold decoration/labeling, foaming, overmolding, back-injection, vario-thermal processes

· Experience with DFM process for automotive A-surface parts

· Experience with flow simulation software (e.g. Autodesk MoldFlow), and ability to critically review simulation results

· Proven hands-on experience with plastic injection molding process, including process optimization

· Experience in tooling cost and tool change cost estimation

· Methodical approach to documentation

· Exemplary verbal and written communication skills

· Able to travel domestically and internationally up to 25% if needed

Advantageous:

· Worked in automotive development environment, ideally through complete product development process

· Hands-on experience with creation of MoldFlow studies, first tool trials, and tool approvals

· Experience with tool should costing to understand tool cost impact of part design choices

· Experience with other plastic manufacturing processes and their tooling (e.g. blow molding, thermal forming, vacuum forming, compression molding, slush molding)

· Experience auditing tool shops

Required Skills & Experience

- Previous experience as a Superintendent on $50M+ industrial or commercial facility construction

- Experience supervising electrical scopes, 480V and under, including understanding of wiring diagrams, control logic diagrams, single-line drawings and schematics

- Knowledge of the NEC

- Ability to develop a cost loaded schedule and track performance

- Understanding of construction design documents and ability to provide constructability feedback prior to and during construction

Job Description

As a Superintendent, Infrastructure you will be playing a critical role in factory buildout, demolition of existing factory spaces, upgrading, maintaining operations, and optimizing systems for the most exciting company in the world. You will manage general construction, subcontractors and self-perform of various trades to remove and install new manufacturing lines and collaborate cross-functionally with construction engineering, design, facilities, commissioning, and manufacturing as the facility transitions to production operations. From both the field and office, you will be responsible for maintaining budgets and schedules.

What You’ll Do

- Coordinate and supervise on-site construction activities, including direct hire and subcontractors

- Ensure frequent communication with key project individuals, job site personnel and Project Managers

- Develop execution plans including detailed schedules

Drive the project schedule and elevate construction issues to management

- Maintain a safe, clean, secure and healthy work environment by following and enforcing the applicable state and OSHA regulations

- Ensure adherence to quality control and coordination of required inspection

Compensation:

$50/hr to $61/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Program Manager – Autonomous Vehicle Driver/Operator Program

Location: South Bay, SF Bay Area

Salary Range: $115k to $125k

Position Summary

We are seeking an experienced and highly organized Program Manager to lead and scale our Autonomous Vehicle (AV) Driver/Operator Program. This role oversees daily AV operations, driver recruitment and training, compliance, safety performance, and cross‐functional coordination to support safe, efficient, and high‐quality autonomous vehicle testing and deployment.

This program is currently operating at Level 2 autonomy, with a planned transition to Level 3 operations later this year, requiring an even higher level of operational rigor, safety governance, and process maturity. The ideal candidate has deep experience in AV programs (Level 2 or above required), field operations leadership, and the rollout of safety‐driven programs in regulated environments.

This position requires being onsite Monday–Friday, for the first 60 days to support program ramp‐up. While this role is not expected to travel frequently, openness to travel is preferred as the program expands to future markets such as Atlanta and Jacksonville.

Key Responsibilities

Program Leadership & Strategy

• Own end‐to‐end management of the AV Driver/Operator Program, including planning, execution, scaling, and continuous improvement.
• Build, refine, and operationalize processes to support AV testing across multiple markets as the program matures.
• Develop KPIs to measure safety, quality, training effectiveness, operator performance, and overall program health.
• Drive operational excellence and ensure alignment with internal goals, legal requirements, and AV readiness milestones.
• Support program evolution as the fleet transitions from Level 2 to Level 3 autonomous operations.

Driver/Operator Management

• Oversee recruitment, onboarding, training, scheduling, and performance management of AV drivers/operators.
• Ensure operators meet all regulatory requirements for autonomous vehicle testing, including readiness for Level 3 operations.
• Lead retention, engagement, professional development, and ongoing operator skill enhancement.
• Partner with HR on workforce planning, staffing forecasts, and operational scaling.

Safety & Compliance

• Maintain strict compliance with federal, state, and local AV regulations.
• Build and enforce robust safety programs, particularly for Level 2 and Level 3 operational environments.
• Collaborate with Safety, Legal, and Compliance teams to ensure policies and procedures remain current and audit‐ready.
• Oversee incident management, including reporting, investigations, trend analysis, and corrective action planning.
• Foster a culture of safety‐first decision-making in all driver, testing, and operational activities.

Cross‐Functional Collaboration

• Work closely with Engineering, Product, Safety, Fleet, and Data teams to ensure operator insights feed into system and operations improvements.
• Coordinate daily vehicle deployment, testing workflow, and fleet availability.
• Support pilot programs, new market launches, and geographic expansion in future phases (e.g., ATL/JAX).
• Communicate program risks, roadblocks, and operational impacts across teams to ensure alignment.

Operational Performance & Reporting

• Monitor daily operations, identify inefficiencies, and implement process improvements.
• Manage program budgets, resource allocation, and staffing levels.
• Provide regular performance reporting to executive stakeholders, including safety metrics, operational KPIs, and risk assessments.
• Improve data quality, reduce operational errors, and enhance the reliability of operator‐collected data.

Qualifications

Required

• 5+ years of program or operations management experience.
• Experience managing field‐based teams in transportation, logistics, mobility, technology, or similar operational environments.
• Experience working with Level 2 or higher AV programs (or directly comparable ADAS operations).
• Strong understanding of safety management systems and regulated operational environments.
• Proven ability to scale operational programs across teams or markets.
• Excellent analytical, organizational, communication, and stakeholder management skills.

Preferred

• Experience with autonomous vehicles, ADAS, robotics, mobility technology, or mapping/AV data collection platforms (e.g., WAYZ, MOVE).
• Knowledge of AV testing frameworks, readiness criteria, and regulatory requirements.
• Experience leading multi‐site operations or scaling field programs.
• PMP or equivalent certification.

Core Competencies

• Operational Excellence
• Safety Leadership
• Strategic Thinking
• Data‐Driven Decision Making
• Cross‐Functional Collaboration
• Change Management
• Team Development & Coaching

What Success Looks Like

• High safety and compliance standards maintained across all AV deployments.
• Reduced operator-related incidents, operational errors, and data integrity issues.
• Improved training efficiency and reduced time-to-readiness for operators.
• Strong retention, engagement, and performance within the driver/operator workforce.
• Seamless coordination between field teams and engineering, ensuring rapid feedback loops and continuous improvement.
• Successful readiness and smooth transition from Level 2 to Level 3 operations.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Staff Data Scientist – Sales Analytics

Location: San Francisco (Hybrid)

Salary: $200–250k base + RSUs

This fast-growing Series E AI SaaS company is redefining how modern engineering teams build and deploy applications. We're looking for a Staff Data Scientist to drive Sales and Go-to-Market (GTM) analytics, applying advanced modeling and experimentation to accelerate revenue growth and optimize the full sales funnel.

About the Role

As the senior data scientist supporting Sales and GTM, you will combine statistical modeling, experimentation, and advanced analytics to inform strategy and guide decision-making across our revenue organization. Your work will help leadership understand pipeline health, predict outcomes, and identify the levers that unlock sustainable growth.

Key Responsibilities

• Model the Business: Build forecasting and propensity models for pipeline generation, conversion rates, and revenue projections.
• Optimize the Sales Funnel: Analyze lead scoring, opportunity progression, and deal velocity to recommend improvements in acquisition, qualification, and close rates.
• Experimentation & Causal Analysis: Design and evaluate experiments (A/B tests, uplift modeling) to measure the impact of pricing, incentives, and campaign initiatives.
• Advanced Analytics for GTM: Apply machine learning and statistical techniques to segment accounts, predict churn/expansion, and identify high-value prospects.
• Cross-Functional Partnership: Work closely with Sales, Marketing, RevOps, and Product to influence GTM strategy and ensure data-driven decisions.
• Data Infrastructure Collaboration: Partner with Analytics Engineering to define data requirements, ensure data quality, and enable self-serve reporting.
• Strategic Insights: Present findings to executive leadership, translating complex analyses into actionable recommendations.

About You

• Experience: 6+ years in data science or advanced analytics roles, with significant time spent in B2B SaaS or developer tools environments.
• Technical Depth: Expert in SQL and proficient in Python or R for statistical modeling, forecasting, and machine learning.
• Domain Knowledge: Strong understanding of sales analytics, revenue operations, and product-led growth (PLG) motions.
• Analytical Rigor: Skilled in experimentation design, causal inference, and building predictive models that influence GTM strategy.
• Communication: Exceptional ability to tell a clear story with data and influence senior stakeholders across technical and business teams.
• Business Impact: Proven record of driving measurable improvements in pipeline efficiency, conversion rates, or revenue outcomes.

About Veer

Each year, roughly 10% of an employer's workforce experiences a significant personal event that requires a leave of absence. Once thought of as a compliance risk, leave is now recognized by leading employers as a critical moment in the employee journey.

At Veer, we believe every employee deserves the time and support needed to thrive. We work with HR leaders at leading enterprise employers to transform the leave experience—moving beyond the \"DMV-like\" processes of forms, wait times, and confusion. Our digital and mobile platform guides employees from leave planning through return to work, ensuring a smooth, supportive transition.

The results speak for themselves: higher employee satisfaction, stronger operational effectiveness, and greater business continuity. Today, we're reinventing a $10+ billion industry. Tomorrow, we aspire to help make paid leave a universal human right. We're building Veer for the long term—with the shared commitment of our investors, customers, and partners—and we're doing so as a team grounded in empathy, curiosity, and impact.

About the Role

We're seeking a Senior Implementations Manager to own the end-to-end deployment of our leave experience software platform for enterprise customers. This is a critical role at the intersection of customer success, product, and engineering—you'll be the quarterback ensuring complex implementations are delivered successfully for some of the world's most innovative and admired employers.

You'll be the primary point of contact for large enterprise customers during implementation, managing multiple stakeholders across employee benefits, HR, IT, and legal teams. Given our early stage, you'll work closely with engineering on assigned implementations, translating customer requirements into technical specifications while maintaining project momentum.

As we build toward a truly scalable platform, you'll be instrumental in identifying where AI and automation can replace manual work—we're looking for someone who sees AI as a tool to 10x their impact, not a threat.

Our Implementation Managers are the face of Veer in many ways. They set the tone for the customer relationship and overall success of the product and must provide confident leadership throughout the process.

What you'll do

Project management/leadership

• Serve as day-to-day contact and project manager for enterprise implementations, coordinating across multiple customer stakeholders and internal teams.
• Develop and manage detailed project plans in collaboration with customers and engineering, ensuring on-time delivery.
• Lead implementation kickoff meetings, serving as a change management guide to establish clear goals, set expectations on scope, timeline, responsibilities, and effectively frame the value proposition to drive user adoption.
• Manage multiple active implementations and projects spanning a variety of use-cases, complexity, and customer team size
• Keep key customer stakeholders informed of major milestones, risks, and decisions. Proactively communicate delays or challenges, managing expectations, and aligning on mitigation plans.
• Act as a strategic consultant, guiding customers to the best solutions within the defined project scope to ensure their core business needs are met without compromising delivery milestones.
• Navigate complex organizational structures at large employers, building relationships with leave of absence and disability program managers, IT teams, legal counsel, and executive sponsors.

Leave program expertise

• Demonstrate deep understanding of leave of absence and disability programs—including FMLA, state leave laws (CA, NY, WA, etc.), STD/LTD, and employer-specific policies.
• Gather and document customer requirements, translating customer-specific leave policies and business rules into clear specifications for design and engineering teams.
• Advise customers on best practices for leave experience design and product set-up and configuration.
• Stay up to date on federal, state, and local leave law changes and industry trends, proactively advising customers and internal product teams on potential impacts and necessary product adaptations.

Product configuration & design

• Partner with design team to create mockups and prototypes that reflect the customer's desired employee and administrator experience.
• Lead customer review sessions to refine the product experience and gather feedback that drives product improvements and customer success.
• Balance customer customization requests with product scalability considerations.

Technical coordination

• Work with engineering on product integrations with HRIS systems, benefits administration systems, and third-party administrators.
• Work with product management on customer requests for new features.
• Collaborate with product and engineering teams to identify implementation steps that can be automated or enhanced with AI, building toward a more scalable platform.
• Develop customer UAT test cases and facilitate UAT prior to launch.
• Troubleshoot implementation issues and serve as liaison between customers and technical teams.

Customer enablement

• Design and execute a structured customer communications and enablement playbook to ensure the successful transition from the customer's current state to the post launch future state.
• Create and deliver tailored enablement content.
• Support internal champions at the customer organization to stimulate adoption.
• Host live training sessions or webinars for customer teams and users.
• Formalize the handoff to Customer Success by partnering to create a comprehensive \"Success Plan\" that outlines the customer's business goals, key stakeholders, unique configurations, and potential areas for future growth.

In your first year, you'll:

• Successfully lead 3-5 enterprise implementations from kickoff to launch
• Identify and implement AI-driven automation opportunities that reduce implementation time by 20%+ (e.g., automated requirement gathering, documentation generation, testing scripts, customer communication)
• Build repeatable processes and documentation that reduce engineering dependency over time
• Become a trusted advisor to customer stakeholders on leave program strategy
• Identify product gaps and advocate for improvements based on customer feedback
• Help us scale the implementation function by mentoring future team members

What we are looking for (required)

• 5+ years of experience in enterprise software implementation, project management, or a customer-facing advisory/consulting role in a fast-paced B2B SaaS company
• Enthusiastic about leveraging AI tools to automate repetitive work, scale implementations, and enhance the customer experience. You're constantly asking \"how can we do this faster/better with AI?\" rather than defaulting to manual processes.
• Strong understanding of employee leave and disability policies and programs (STD/LTD, FMLA, state disability, parental and family leave, etc.) and the HR/benefits landscape
• Proven ability to manage and strategically consult on complex, multi-stakeholder enterprise projects with competing priorities
• Excellent communication skills—you can translate between technical and non-technical audiences, effectively advising and influencing senior business stakeholders
• Comfortable working in ambiguous, fast-moving environments where you'll need to build processes from scratch
• Technical aptitude and ability to work closely with engineering teams on integrations and product configuration

Bonus skills

• Direct experience with leave administration, benefits program management, or HRIS implementations
• Familiarity with third-party administrators like Sedgwick, Lincoln, or MetLife
• Experience at an early-stage software company during rapid scaling
• Background in HR technology, specifically absence management, case management, or workflow automation platforms

Why join Veer?

• Meaningful Impact: Transform how millions of employees experience one of the most critical moments in their working lives
• Customer Quality: Work with blue-chip enterprise customers who are committed to improving their leave programs
• Early Team Member: Join at an inflection point—help build the implementation playbook and team as we scale
• Cross-Functional Exposure: Work directly with founders, product, engineering, and design on every implementation
• Ownership: This isn't a handoff role—you'll own implementations from contract signing through go-live and beyond

This is a full-time salaried, exempt position. Compensation ranges from $110,000-$195,000 and is based on your experience and legal state of residence.

Apply on

About This Role:

Crusoe Energy is seeking a Portfolio Schedule Manager, Project Controls to provide leadership and governance across scheduling for large-scale, complex capital programs, including hyperscale data center projects. This role operates at the portfolio level, ensuring schedule integrity, consistency, and transparency across multiple concurrent projects.

The Portfolio Schedule Manager will establish and enforce scheduling standards, integrate execution schedules with cost insights, and deliver clear, actionable reporting to senior leadership and Crusoe clients. This role is ideal for a seasoned project controls professional who brings deep scheduling expertise, strong leadership skills, and the ability to connect schedule performance to broader program and financial outcomes.

What you'll be working on:

• Lead portfolio-level construction scheduling and project controls across multiple large infrastructure or hyperscale data center projects
• Establish, enforce, and continuously improve minimum scheduling standards, including schedule structure, coding, progress measurement, update cadence, and reporting
• Own portfolio schedule reporting, clearly communicating schedule health, forecasted milestones, critical path impacts, and overall delivery risk to leadership and clients
• Integrate schedule and cost insights to highlight schedule-driven cost risks, acceleration impacts, and downstream financial implications
• Oversee and support onsite and regional scheduling services teams, providing direction, quality assurance, escalation support, and alignment to portfolio standards
• Bridge execution schedules with baseline planning assumptions by partnering closely with Preconstruction to ensure continuity from planning through delivery
• Own the onboarding and transition of schedules from Preconstruction into active project delivery, ensuring alignment with general contractors and key vendors
• Collaborate with consultants, Preconstruction, Construction, general contractors, and OFE vendors to integrate contractor schedules into a unified, program-level schedule
• Support data-driven decision-making by providing timely, accurate schedule insights across the portfolio

What you'll bring to the team:

• Bachelor's degree in Engineering, Construction Management, or a related technical discipline
• 12+ years of experience in construction scheduling and project controls for large infrastructure, hyperscale data center, or complex capital programs
• Advanced scheduling expertise; Primavera P6 proficiency and/or advanced scheduling certifications strongly preferred
• Proven experience establishing and enforcing scheduling standards across multi-project portfolios
• Strong ability to assess schedule health, critical path impacts, and milestone risk at both project and portfolio levels
• Experience integrating schedule and cost data to inform leadership decisions
• Demonstrated leadership managing and guiding scheduling teams and external service providers
• Strong communication skills with the ability to present complex schedule information clearly to senior stakeholders and clients

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $50 per pay period

Compensation Range:

Compensation will be paid in the range of $180,000 – $225,000. Restricted Stock Units are included in all offers. Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Apply on

Head of Customer Experience

San Francisco (On-site)

$185K–$250K + Bonus + Equity

36 million businesses in America need insurance. 77% are underinsured. The system is slow, opaque, and human-heavy.

We're building the inverse: a 90%+ AI-led commercial insurance platform — and defining what the human layer should be.

We're scaling from 5,000 → 100,000+ customers. Customer Experience is where that scale either breaks... or compounds.

The Role

This is not a call center leadership role.

You will own the full service lifecycle — COIs, endorsements, renewals, claims coordination, billing escalations, quality, and trust — and build the systems that allow CX to scale 10x without 10x headcount.

You'll:

• Work directly with the CEO
• Start in the queue to learn the edge cases
• Partner deeply with Product & Engineering
• Turn recurring friction into automation, self-serve, and smarter routing
• Build the AI → self-serve → human → escalation model

The question isn't "How do we respond faster?"

It's "Why are we responding at all?"

You Might Be a Fit If:

• You've scaled CX/Ops through 10x+ growth
• You've built systems, not just hired teams
• You're comfortable in sprint planning, specs, UAT, and prioritization tradeoffs
• You've personally handled escalations at scale
• You default to building before buying

Bonus: Experience in insurance, fintech, lending, or other regulated environments.

If you've survived hypergrowth and want to design the operating system that powers a computational insurance business, let's talk.