Engineering Jobs in Kirkland Washington
171 positions found — Page 4
Top Skills:
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Job Title: Technical Recruiter III
Location: San Francisco, CA (Hybrid)
Duration: 06+ months
Description:
You'll be tasked with supporting our hiring managers, building high-performance teams and partnering wherever needed.
- You will source and hire across all teams but primarily engineering; helping to drive our product and ultimately continue to expand our business globally.
- You will create robust pipelines while making each candidate feel like they're the only one you're talking to.
- You will be knowledgeable about our business and be on point for HR related questions (i.e. benefits, comp, etc).
- You will spread the UberLOVE through attending networking events, e-meetups, etc.
- You will work to improve upon existing programs and develop innovative strategies around finding our future team.
- You will develop relationships across multiple teams.
- You will showcase your passion for the industry. That means intimate knowledge about market, target companies, relationships in open source networks.
- You will willingly build pipelines from scratch, over and over again.
What you'll need
- At least 5 years of technical recruiting experience required
- At least 1 year of technical sourcing experience required
- In-house & agency recruiting experience
- To be degreed or have equivalent work experience
- To be technically savvy
Primary Skills: Product Management-Advanced, Analytical Skills-Expert, CX Improvement-Advanced, Data Analysis-Intermediate, Marketing-Expert
Contract Type: W2
Location: Seattle WA ()
Duration: 4 Months
Pay Range:$57 - $60 per hour
#LP
Job Summary: We are seeking a skilled Global Product Manager II to lead the development and operational success of a high-impact global product set to be launched worldwide. The candidate will work full-time on-site, driving product direction, enhancing customer experience, and presenting to senior leadership independently. The role offers an opportunity to work cross-functionally with teams such as engineering, marketing, and finance, fostering a product that enhances the Prime member experience.
Key Responsibilities:
- Lead the development and operational strategy of global products.
- Analyze data and metrics to inform product direction and enhancements.
- Present product strategies and progress directly to senior leadership.
- Collaborate cross-functionally with teams such as engineering, marketing, and finance.
- Improve customer experience through targeted product improvements and innovations.
Must-Have Skills:
- Experience in building/operating a high-impact global product for 2+ years, leading senior leadership reviews independently.
- Strong analytical and quantitative skills.
- Experience in building and improving CX for members, customer-facing platforms, and data products.
Domain/Industry Required:
- Prior experience in product management, preferably within a tech or related industry, is required. Candidates should have worked productively in cross-functional teams and have a track record of enhancing customer experiences through innovative product management.
Background:
- Minimum 4 years relevant experience required; 6-8 years preferred. Bachelor's degree in Finance, Marketing, Data Analytics, Business, Engineering, or Economics is mandatory; a Master's degree is advantageous.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Location Seattle Highly preferred
Strong data experience
MDM experience
Enterprise integration experience
Financial and reporting experience budgets / forecasting
Should have strong agile experience
15+ year exp with program management
Strong communication and stakeholder management
Managing 3+ engineering PODs and...
Description
Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
We are seeking a talented and motivated Production Supervisor to lead production operations at Leo. Anticipated working hours for this position are Wednesday - Saturday, 6 AM - 4:30 PM (4/10s).
Key job responsibilities
* Hire, develop and supervise leads and a large group of highly skilled technicians focused on Kuiper satellite production. Includes annual reviews, career development and managing corrective and disciplinary actions.
* Coordinate with other Kuiper leaders and manufacturing engineers to plan and coordinate daily tasks for technicians and activities of all operations with an ability to adapt to changing schedules and other dynamic priorities.
* Establish on-the-job training programs and standardized opportunities for team members to learn new skills and progress in their career.
* Independently perform integration and test of the Kuiper satellite and various complex subassemblies in a cleanroom and ESD controlled environment.
* Inspect and verify your team's work after completion to ensure engineering and quality standards are met.
* Author, maintain, and train others to all relevant process documentation, including Assembly, Inspection, Testing/In-Process Characterization, and Packaging Procedures.
* Collaborate with manufacturing, design, operations and test engineers to develop, document and complete activities, including continuous improvement opportunities
* Provide frequent feedback and technical reviews on designs, processes, tools and custom equipment used in production environments.
* Improve and enforce area safety and reporting mechanisms through regular auditing and safety-related projects.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
The Production Supervisor will work closely with cross-functional engineering, test, enterprise, quality and operations teams on production hardware integration processes and systems. This is a critical role leading the technician team on the production floor.
This position requires a high degree of skill in many areas, including technical leadership, technician development, mechanical assembly, avionics integration, troubleshooting, electrical checkouts and environmental testing. In short, you will be responsible for ensuring high quality, workmanship and safety standards are adhered to on a daily basis across the technician team. You will also help lead long term production planning, team organization, team building and hiring for essential roles across your team.
About the team
We are a fast-paced, data-driven team working with leaders in multiple technology areas to deliver the best product for our customers. We hold each other to relentlessly high standards, and constantly look for ways to improve the product's performance, quality and cost. We are motivated by technical challenges and want individuals who are excited for the fast pace of production.
Basic Qualifications
* 2+ years of team leadership experience
* 5+ years of hands-on experience in mechanical or electrical hardware assembly, test, and/or installation
Preferred Qualifications
* Experience hiring and leading a high-performance team
* Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
* Experience working in a fast-paced, rapidly changing operations environment
* Experience leading engineering teams as a mentor or tech lead, or experience leading and influencing your team or organization
* Experience helping develop enterprise manufacturing systems and/or assembly lines.
* Experience working with FOD, ESD sensitive hardware and clean room requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , WA, Kirkland - 100, ,000.00 USD annually
Crane Aerospace and Electronics has an exciting opportunity for a Production Supervisor II at our Lynnwood, WA location.
About Crane:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. You'll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!
Job Summary:The Production Supervisor II leads and directs a team of employees in an assigned area of operations such as Metal Fabrication, Assembly, and/or Test. The Production Supervisor II is accountable for maintaining a safe working environment and adhering to quality standards and is responsible for meeting customer demand schedules within established cost goals. Supervision may include the management of employees on more than one shift.
Essential Functions:- Identify and use lean manufacturing tools required to drive improvements and mentor teammates in the use of these tools
- Provide inputs (resource planning, overtime projections, productivity improvements) to management to develop monthly and annual budgets
- Assist Value Stream Managers with required monthly reporting to senior level management
- Review and understand daily key performance indicators to evaluate the current status and gap to plan, and use this data to drive daily problem solving (8 Step, 5 Why, Cause and Effect, Fishbone) where required
- Ensure timely identification of quality issues through the use of the non-conforming materials process to ensure scrap and rework are properly processed
- Serve as liaison to other groups, product lines and/or functional areas to ensure products are built, assembled, and/or tested within appropriate parameters
- Review the daily allocation of resources in order to drive production schedule to meet established customer requirements
- Make staffing decisions in accordance with human resource procedures to build and grow the team to meet the needs of the business
- Develop, coach, and mentor employees through the use of performance planning to drive employee and business growth
- Any other task assigned by supervisor or management
- Provide input to and collaborate with Engineering and Quality to define and modify manufacturing instructions
- Use standard supply chain processes and partner with the Supply Chain team to develop material replenishment system for the manufacturing areas
- Ensure equipment complies with calibration and maintenance procedures and requirements
- Experience: 3+ years supervisory experience; 5+ years of experience in the field or in a related area
- Knowledge: Deep understanding of cellular manufacturing practices; Comfortable teaching the use of manufacturing based continuous improvement skills (standard work, 5S, material replenishment, etc.); Intermediate skill level with MS Office software
- Skills/Abilities: Effectively communicate (written and verbal) with all levels of the business and present to groups both small and large; Ability to align customer demand with manufacturing capacity to develop labor planning/allocations; Ability to use data to determine root causes of issues to drive focused corrective action
- Education/Certification: Bachelors Degree
This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
Working Conditions:- Standard office environment
- Working conditions are normal for a manufacturing environment
- Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
- May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
- Requires work with small to medium size hand and power tools
- Occasional travel to customer and outside test lab facilities for technical interchange meetings, design reviews, product testing support, and to attend technical seminars
- May need to travel domestically and internationally (up to 10%)
- Standing: 10% *percentage is approximate and may vary depending on work task
- Sitting: 90% *percentage is approximate and may vary depending on work task
- Lifting (in pounds): up to 20 pounds
- Pushing (in pounds): up to 20 pounds
- Mental/Visual: use of computer, calculator, filing cabinets
- Workspace: cubicle/desk/lab
Salary range: $103,209.60 to $133,785.60. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.
As a team member at Crane Aerospace and Electronics, you'll enjoy:
- Benefits: Health care, dental or life insurance starting the first day of the month
- Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
- 401k Retirement Plan: 401k plan with company match
- Education Reimbursement: eligible after 90 days of employment
You can see a list of our benefits at or visit our website at for more information on our company and great opportunities.
In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.
BCforward is currently seeking a highly motivated "Technical Program Manager" for an opportunity in Redmond, WA location..!!!
Position Title: Technical Program Manager
Location: Redmond, WA
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 months
Job Type: CONTRACT – ONSITE
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Hours: 40 hours per week
Job Description:
Key Projects/Day-to-Day Responsibilities:
- Work closely with across engineering, product management, architecture, industrial design, operations and other teams, driving and tracking the investigation, definition and delivery of next generation products.
- Create development, delivery and qualification strategies and schedules based on system and EE boards and flexes requirements, technical challenges, lead times and business needs.
- Manage communication within and between internal engineering and external vendor teams.
- Work with teams to set milestones, communicate program status and identify/ address potential setbacks.
- Drive engineering teams to bring technical issues to closure.
- Work cross-functionally to develop best practices and technology development processes in a quickly changing and dynamic environment to ensure on time delivery.
- Manage engineering builds from early prototyping through qualification builds.
- Ensure program documents are complete, current and available for staff and leadership review.
- Contribute to resource planning and budget management to ensure program success.
- Up to 20% travel domestically and internationally based on program needs.
Must-Have Skills
- Experience in effective project management working with vendors.
- Working with flexes, Bridget boards, design phase to OK to fab.
- Knowledge of program issue/ bug tracking and risk management.
- direct experience in creating field matrixes with multiple configurations
Nice-to-have Skills
- Mandarin speaking candidates
- direct experience in creating field matrixes with multiple configurations
Years of Experience:
Degrees/Certifications Required:
Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.
This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.
You are not responsible for implementation — that function is owned separately. Your focus is revenue retention and growth within existing logos.
This is not a support or onboarding role.
This is a revenue-carrying account ownership role focused on:
- Re-selling into the same organization
- Expanding into new departments (HR → IT, Legal, Finance)
- Strengthening executive relationships
- Driving renewal confidence
You will operate as the commercial owner of your accounts post-sale.
- Manage renewal timelines and negotiation strategy
- Identify risks early and create mitigation plans
- Ensure customers clearly understand value delivered
- Forecast accurately and maintain strong renewal hygiene
- Map accounts across departments and stakeholder groups
- Identify new workflow and use-case expansion opportunities
- Position Cascade’s value to new executive buyers
- Partner with AEs where appropriate to close larger expansions
Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.
- Run structured Quarterly Business Reviews
- Anchor discussions in value, ROI, adoption, and roadmap alignment
- Build relationships beyond day-to-day users
- Multi-thread across HR, IT, Finance, Legal, and other stakeholders
- Monitor usage and engagement data
- Recommend actions to improve adoption and workflow integration
- Work closely with Implementation to ensure time-to-value
- Identify and qualify expansion signals within accounts
For each account, you will maintain:
- Executive stakeholder map
- Expansion pathways
- Risk assessment and mitigation plan
- Quarterly action plan
You should be able to clearly articulate:
- Where growth will come from
- What risks exist
- What next steps are required
You will work closely with:
- CEO, Sales, and Marketing (for larger expansions or joint selling motions)
- CS Implementation for onboarding and complex rollout support
- Product & Engineering to communicate strategic customer feedback
This role requires influence without formal authority.
- 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
- Experience owning renewals and expansion quotas
- Comfortable navigating enterprise stakeholders
- Strong account mapping and multi-threading skills
- Confident running executive-level conversations
- Commercially minded and revenue-oriented
Bonus:
- Experience selling across departments within the same organization
- Experience in B2B SaaS, HR tech, IT systems, or enterprise AI
Company Overview
Founded in 1976 and headquartered in Redmond, Washington, MicroSurgical Technology's passion is creating exceptional surgical devices and instruments used to restore or improve sight for patients all over the world. MST is part of UK based Halma PLC, a global company whose healthcare division helps provide technologies and solutions that enhance the quality of patients’ lives.
Our products are surgeon-designed and meticulously crafted to instill confidence and assurance in Cataract and Glaucoma procedures and include a wide range of surgical instruments such as forceps, scissors, hooks, spatulas, and knives, all designed for the delicate and intricate procedures required in microsurgery.
Together, we create a place where we are successful, motivated by our mission and inspire each other. This is where you can do your best work!
Senior Manufacturing Engineer
Responsibilities:
- Design new and revise existing tools and fixtures for assembly, test, and inspection
- Create test protocols for qualifying new products and assemblies
- Develop and document IQ, OQ, PQ and maintenance protocols for new equipment and fixtures
- Develop and implement automation/semi-automation equipment and fixtures
- Participate in Material Review Board, evaluate and disposition discrepant material, conduct failure root cause analysis, develop rework and repair methods, identify and document corrective and preventative action
- Create engineering design and process change orders with required documentation, technical justification/change effects analysis, and impact to operations
- Create, document, and conduct training and certifications for fixture/equipment operation, and critical methods
- Revise existing product designs for improvement or new line extensions
- Develop test equipment and methods for mechanical, electrical, hydraulic, and pneumatic devices and systems
- Develop and maintain production assembly, test, and inspection procedures through product life cycle
- Develop verification and validation protocols for equipment and processes, including validation of cleaning, packaging, and sterilization
- Develop automated data collection and reporting methods
- Lead production process quality improvement
- Determine training and certification requirements for assemblers and technicians for production processes and equipment
- Provide product failure analysis support for customer complaints and returns
- Workflow design, yield improvement, waste reduction, time and motion efficiency studies
- Create and maintain Product and Process FMECA through product life
Requirements:
- Bachelor’s degree in Engineering (Manufacturing, Mechanical, or equivalent) with 5-7 years of experience in medical device manufacturing or related manufacturing environment
- Direct experience in medical device or highly regulated environment
- Certified SolidWorks Associate or 3+ years of equivalent experience
- Microsoft Office applications, Excel power user
- Proficiency with inspection tools and methods
- Solid understanding of design change requirements and processes in FDA regulated manufacturing environment
- Ability to perform Gage R & R Analysis for equipment qualifications
- Ability to use Design of Experiments methods to support process improvement
Desirable Skills and Experience:
- Experience with metal machining and fabrication and finishing methods and equipment
- Swiss watch or jewelry manufacturing industry with insights into small tools, equipment, techniques
- Experience with color anodizing, electropolishing, chemical etching, laser etching
- Clean room, aqueous cleaning, and sterilization qualification and monitoring
- Lean manufacturing process implementation or support
- Mechanical specification using GD&T
- Quality analysis using MiniTab
Salary range for this position is $120k-$145k per year which is the general base range for a successful candidate in the State of Washington. The successful candidate’s actual pay will be based on various factors such as skills, qualifications and experience.
This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401K retirement plan; flexible spending and health savings account; paid holidays; paid time off; parental leave; employee assistance program and other company benefits.
MicroSurgical Technology Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expressions, veteran status, or any other category that is protected by applicable law.
Please note that only qualified candidates will be contacted for further consideration.
No Recruiters or Agencies Please
HVAC Maintenance Sales Executive
Commercial & Industrial Facilities
Location: King and Pierce Counties
Company: Holmberg Mechanical
Reports To: Service Director / Sales Manager
Position Overview
We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.
This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.
Core Responsibilities
- Prospecting & Pipeline Development (Non-Negotiable)
- The successful candidate will consistently execute the following weekly prospecting absolutes:
- Develop and maintain a call list of at least 100 suspects within a defined vertical market
- Appropriate titles may include:
- Facility Manager
- Director of Facilities
- General Manager
- Owner
- Operations Manager
- Executive Director
- President
- Chief Operating Officer
- Conduct outbound cold calls and outreach to targeted suspects
- Set a minimum of:
- 6 first appointments per week
- Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
- Sales Process Execution
- Follow a structured, repeatable sales process:
- Targeting & Prospecting
- First Appointment (Discovery)
- System Survey / Site Walk
- Solution Development
- Proposal Presentation
- Close & Handoff to Operations
- Conduct on-site mechanical system surveys
- Identify client objectives related to:
- Reliability
- Risk reduction
- Budget predictability
- Asset life extension
- Comfort and compliance
- Develop and present preventive maintenance solutions aligned with client goals
- Account Development
- Build long-term relationships with facility stakeholders
- Maintain accurate CRM records including:
- Call activity
- Appointments set
- Survey status
- Proposal stage
- Transition sold agreements smoothly to operations and service teams
- Identify upsell and cross-sell opportunities over time
Performance Expectations
- This role is measured on activity, conversion, and results, including:
- Consistent execution of weekly prospecting standards
- First appointment volume and quality
- Survey conversion rate
- Maintenance agreement revenue growth
- CRM accuracy and pipeline health
Ideal Candidate Profile
- 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
- Comfortable with cold calling and outbound prospecting
- Organized, disciplined, and process-driven
- Able to communicate confidently with technical and non-technical stakeholders
- Experience selling recurring services or long-term agreements is a strong plus
- Self-motivated with a strong work ethic and accountability mindset
What We Offer
- Competitive base salary plus sales incentives
- Clear expectations and a defined sales process
- Strong operational support from service, engineering, and management
- Long-term growth opportunity in a stable, essential industry
- Vehicle / allowance, phone, laptop, and CRM tools
Who Should Not Apply
This role is not a fit for candidates who:
- Rely primarily on inbound leads
- Are uncomfortable with structured prospecting activity
- Prefer transactional or short-cycle sales only
- Require heavy supervision to stay on task
How to Apply
- Submit your resume and a brief cover letter explaining:
- Your experience with outbound prospecting
- Your approach to building a pipeline from scratch
- Why activity-based selling resonates with you
We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.
Our incentive program includes:
- Commission on new maintenance agreements
- Commission on profitable project sales
- Renewal incentives on retained accounts
- Annual performance bonus opportunities
- Unlimited earning potential for high performers
*Top performers in this role can earn $140,000–$190,000+ annually.
*Base pay is $60,000 to $70,000.
Our unique compensation package will be discussed during an in-person interview with viable candidates.
This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.
For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
Job Title: Support Engineer
Location: Seattle, WA / Bothell, WA (On-site)
Job Type: Full-time
About Us:
Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.
Role Summary:
We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.
Key Responsibilities:
- Own customer support issues end to end and ensure timely, accurate resolutions
- Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
- Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
- Serve as the escalation point for Jira Service queues and guide triage and prioritization
- Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
- Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
- Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
- Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
- Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
- Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
- Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
- Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
- Mentor junior support engineers and help develop team best practices
- Participate in incident response efforts for issues affecting multiple customers or systems
Required Qualifications:
- 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
- Proven experience supporting healthcare customers or healthcare data workflows
- Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
- Proficiency with Jira Service Management for issue triage and workflows analysis
- Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
- Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
- Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
- Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
- Strong documentation skills maintaining shared knowledge bases or support playbooks
- Comfort handling workloads involving sensitive healthcare information and security-related tasks
Preferred Qualifications:
- Scripting or automation experience in Python, Bash, or PowerShell
- Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
- Experience supporting customers during EHR integrations or workflow onboarding
- Experience with remote support tools such as TeamViewer or AnyDesk
- Experience building documentation or diagrams in Confluence and Lucidchart
- Exposure to security monitoring tools or vulnerability management processes
- Prior mentorship or leadership experience in a support environment
What We Offer:
- A competitive salary and stock options grant
- Holiday schedule according to your country of residence and PTO
- An innovative and high-paced work environment with a flat management hierarchy
- Opportunities for professional growth and advancement in a rapidly scaling company
How to Apply:
Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!
Join us in transforming healthcare through innovative technology!
