Engineering Jobs in Independence Ohio Flexible

221 positions found — Page 6

Production Planner
Salary not disclosed
Cleveland, OH 3 days ago

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!


Our work culture:


Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.


Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:


  • Honesty
  • Hard work
  • Excellence in all we do
  • A commitment to family


These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.


About Jergens, Inc.


Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.”

To learn more about Jergens, Inc., visit us at , be sure to check out our video to see what it's like to work at Jergens: of Working at Jergens, Inc.


Jergens offers employees

  • Competitive compensation
  • Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
  • Tuition reimbursement
  • Fun staff events and activities
  • 401k plan with profit sharing
  • Paid vacation time starting at 13 days
  • 11 paid holidays


Reports to: Director of Manufacturing


Responsibilities


• Has a thorough understanding of our company’s materials, supplies, equipment, and production capabilities. Assists less experienced planners by providing information, as necessary.

• Confers with manufacturing to ensure the coordination of all functions involved in the production, inventory management, and quality assurance of the product by scheduling workloads and establishing lead times for manufacture of the product.

• Works from inventory and production requirements/reports, drawings, written and verbal instructions to plan and determine operational scheduling/planning of assigned manufacturing operations.

• Reviews on hand component quantities versus allocated quantities using data system and determine which components need additional shop orders released to produce additional product.

• Reviews order requirements using data system and adjust lot quantities appropriately based on part history and customer need.

• Evaluates alternative methods to produce finished product if standard components are not readily available to meet customer needs.

• Provides accurate feedback to sales as to delivery dates and advises when problems arise that will affect deliver to the customer. Assists less experienced planners with more complex issues.

• Effectively manages the scheduling process and adjusts when changes are necessary and provides creative solutions to difficult situations.

• Keeps the supervisor aware in a timely manner of any issues needing the supervisor’s involvement.

• Maintains timely and accurate records and reports, as required.

• Is timely and effective in responding to customer and production issues.

• Develops and maintains effective working relationships with internal and external resources.


Requirements


• High school education is required. At least some college education in a related field is preferred.

• Has the necessary training to be proficient in the position.

• Has at least two years of experience of successful related experience within another company function or organization.

• Is fully trained and capable of responding to all normal daily planning issues with a minimal need for direction from the supervisor.

• Has excellent communications and interpersonal skills to be able to interact effectively with internal and external resources.

• Has excellent computer skills and is proficient with all related company systems and programs.

• Has strong analytical and problem-solving abilities.

• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.

• High energy with a sense of urgency in responding to production scheduling issues.

• High level of personal and professional integrity.

• Is committed to the company’s values.

• Attention to detail in maintaining required records and reports.

Not Specified
Construction Superintendent
Salary not disclosed
Cleveland, OH 3 days ago

*Please Note: Uprite Construction is not accepting resumes from third-party agencies for this position. Any unsolicited resumes will be considered Uprite Construction's property, and no fees will be paid for unsolicited referrals.*


The Superintendent will oversee on-site construction activities, ensuring projects are completed on time, within budget, and to the highest quality standards. This role involves managing subcontractors, coordinating schedules, ensuring safety compliance, and maintaining effective communication with project stakeholders. The ideal candidate will have a proven track record in multifamily and mixed-use construction, with strong leadership and organizational skills.


What You'll Do:

  • Lead all on-site construction activities for multifamily and mixed-use projects, ensuring alignment with project goals, timelines, and budgets.
  • Coordinate daily activities of subcontractors, vendors, and consultants to maintain smooth project flow.
  • Enforce safety standards and conduct regular safety meetings to ensure a safe working environment.
  • Oversee quality control processes, inspecting work regularly to ensure compliance with plans, specifications, and building codes.
  • Develop and maintain detailed project schedules, proactively addressing potential delays or conflicts.
  • Collaborate with project managers, architects, and engineers to resolve design or construction challenges.
  • Maintain daily logs of construction activities, site conditions, and progress.
  • Conduct pre-construction meetings with subcontractors to clarify expectations and scope.
  • Manage inspections and ensure all necessary permits and approvals are obtained.
  • Drive efficiency and cost savings by identifying and implementing process improvements.
  • Communicate effectively with clients and stakeholders, providing regular updates on project progress.


What You'll Bring:

  • Minimum of 8 years of experience as a superintendent in multifamily and mixed-use construction.
  • Extensive knowledge of construction methods, materials, and safety regulations.
  • Proven ability to manage complex schedules and multiple subcontractors.
  • Strong problem-solving skills and ability to adapt to evolving project needs.
  • Excellent verbal and written communication skills.
  • Proficiency in construction management software (e.g., Procore, Bluebeam) and MS Office Suite.
  • OSHA 30 certification or willingness to obtain.
  • Bachelor’s degree in construction management, engineering, or a related field preferred but not required.
  • Experience with podium construction, Type V wood-frame, and Type III structures.
  • Background in mixed-use projects, including retail and residential components.
  • Familiarity with LEED standards or sustainable building practices.


What We'll Provide:

  • Medical, Dental and Vision insurance in accordance with plan guidelines.
  • Safeharbor 401K plan with quarterly company match.
  • Up to 3 weeks of PTO per year.
  • 10 Paid Holidays per year.
  • Company paid life insurance.
  • Company bonus plan

About Us

Uprite Construction was established in 1991 as a multi-service construction company specializing in project site development, ground-up, new construction, renovations, and tenant improvements for the commercial and industrial sectors. Check us out at !

We appreciate your interest in employment with Uprite Construction. Uprite Construction is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.

Not Specified
Machinist
Salary not disclosed
Cleveland, OH 3 days ago

Company Overview


The Horsburgh & Scott Company is a leading manufacturer of industrial gears and custom gear drives, boasting nearly 140 years of engineering and manufacturing expertise. Our commitment to quality and innovation ensures that we deliver the highest quality gearing products and services to our customers. To learn more about our Company and capabilities, visit our website at Horsburgh & Scott | Gear Manufacturer and Gearbox Repair.


Job Summary:


As a Machine Operator for H&S, you'll be setting up and operating Boring Mills, Lathes, Hobbing, and Grinding Machines to machine industrial gearing parts to specific tolerances. The operator is responsible for operating controls, setting offsets, editing programs, some deburring, and performing self-inspection of parts in-process and upon completion for conformance to requirements. The Operator will also use large overhead cranes and other large equipment.


Primary responsibilities:


  • Operate machine tools such as lathes, milling machines, and grinders to produce metal parts.
  • Review electronic or written blueprints or specifications for a job.
  • Calculate where to cut or bore.
  • Shape steel, aluminum, titanium, plastic, silicon and other materials.
  • Determine how fast or slow work piece is fed into machine.
  • Determine how much material to remove.
  • Select tools and materials for the job.
  • Plan the sequence of cutting and finishing operations.
  • Mark the work piece to show where cuts should be made.
  • Position work piece on the drill press, lathe, or milling machine.
  • Monitor and control feed rate and speed.
  • Ensure work piece is properly lubricated and/or cooled.
  • Regulate temperature of work piece.
  • Detect problems by listening for specific sounds.
  • Adjust cutting speed to compensate for harmonic vibrations.
  • Monitor the accuracy of cuts.
  • Replace dull cutting tools.
  • Check accuracy of work against blueprints and specifications.
  • Produce large quantities of parts.
  • Determine how automated equipment will cut a part.
  • Determine cutting path.
  • Concert path, speed, and feed information into set of instructions for machine tool.
  • Use manual and computer-controlled machinery.
  • Write basic programs.
  • Modify programs in response to problems.


Qualifications and Experience


  • Minimum of five years' experience on CNC Horizontal Boring Mills, Lathes, and Grinders, and proficiency with large-part machining and blueprint reading; with the understanding of geometric tolerancing and dimensioning.
  • CNC programming experience a plus.
  • Must be able to perform own setups, measure parts that consistently result in precision quality parts.
  • Large overhead crane experience and move large work pieces.
  • Must be able to edit G and M-codes, trouble shoot jobs and make adjustments as required.
  • Strong shop mathematics (trigonometry) aptitude and the ability to use precision measuring instruments (calipers, mics and other gauges).
  • Must have the ability to use a feed and speed chart or calculator to determine appropriate feeds, speeds, and depths of cut.
  • Understanding of metal properties and appropriate cutting tools.
  • Positive attitude required; dependable, self-starter and the willingness to help others.
  • Ability to work in a large manufacturing environment and performs well with minimal supervision.
  • Must be able to perform the essential functions of the job with or without accommodation.
Not Specified
CNC Programmer
Salary not disclosed
Cleveland, OH 3 days ago

We are seeking an experienced CNC Programmer with strong Mastercam experience to support large-part machining on Horizontal Boring Machines (HBMs) and Vertical Turret Lathes (VTLs). This role is responsible for developing, optimizing, and supporting CNC programs from print through production, with hands-on involvement in setups, prove-outs, and continuous improvement.

The ideal candidate has experience programming and supporting heavy machining operations using TOSNUC and FANUC controls, and works comfortably on the shop floor with machinists, engineering, and quality.

Key Responsibilities

  • Program CNC machines using Mastercam (2D and 3D toolpaths)
  • Develop and support programs for:
  • Horizontal Boring Machines (HBMs)
  • Vertical Turret Lathes (VTLs)
  • Select tooling, inserts, and machining strategies for large and heavy components
  • Support machine setups, prove-outs, and first article inspections
  • Optimize feeds, speeds, and toolpaths for:
  • Heavy roughing
  • Stable finishing
  • Tool life and cycle time improvement
  • Work with TOSNUC and FANUC CNC controls
  • Interpret blueprints, specifications, and GD&T
  • Create and maintain setup sheets, tooling lists, and program documentation
  • Troubleshoot machining, dimensional, and process issues on the shop floor
  • Collaborate with machinists, engineering, and quality teams
  • Maintain program revision control and machining standards
  • Promote safe machining practices and continuous improvement

Required Qualifications

  • 3+ years of CNC programming experience
  • Strong hands-on experience with Mastercam
  • Experience programming or supporting HBMs and/or VTLs
  • Working knowledge of TOSNUC and FANUC controls
  • Strong blueprint reading and GD&T skills
  • Experience supporting setups and production machining
  • Ability to troubleshoot machining and dimensional issues
  • Good communication skills and a team-oriented mindset

Preferred Qualifications

  • Experience machining large or heavy components
  • Experience with multi-axis positioning and complex setups
  • Familiarity with large-part materials (carbon steel, alloy steel, stainless, castings, forgings)
  • Lean manufacturing or continuous improvement experience
  • Mastercam certification or formal machining training

What We Offer

  • Competitive pay based on experience
  • Stable workload with large, complex machining projects
  • Modern CNC equipment and tooling
  • Collaborative shop environment
  • Opportunities for growth and advanced programming work
  • Benefits: health insurance, PTO, retirement plan, etc.
Not Specified
Production Team Supervisor – Electronics Assembly
🏢 LHH
Salary not disclosed
Cuyahoga County, OH 4 days ago

As a Production Team Supervisor, you’ll lead a group of 8–10 assemblers, working closely with another supervisor and partnering with materials, quality, and engineering teams. Your leadership will help drive scheduling, coaching, problem-solving, and ensuring high standards across assembly, wiring, and finishing operations.

You will:

  • Coordinate daily production activities to meet delivery goals
  • Coach and develop team members while fostering a culture of quality and accountability
  • Jump in where needed to keep operations moving in a fast‑paced environment
  • Address and document production or quality issues
  • Support continuous improvement and cross‑team collaboration
  • Lead with respect, consistency, and hands‑on engagement

What Makes You a Great Fit

Must‑Haves:

  • More than 2 years of relevant production, testing, or electronics experience
  • Strong communication and people‑leadership skills
  • Ability to adapt within a new and growing facility
  • Working knowledge of electronics, circuit boards, schematics, and test equipment
  • Familiarity with power electronics or troubleshooting down to component level


  • Bonus: Annual production-based incentive
  • Benefits:401(k)
  • Tuition & certification reimbursement
  • Comprehensive health benefits
Not Specified
Technical Product Owner
✦ New
Salary not disclosed
Remote, Oregon 1 day ago

IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.

Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts

Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products

What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools

Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
REMOTE


Remote working/work at home options are available for this role.
Not Specified
Applied AI Engineer
✦ New
Salary not disclosed
Remote, Oregon 1 day ago

Applied AI Engineer

Compensation:

  • Up to $150,000 base salary (direct hire w2 only, no c2c, no 1099), (flexibility on base salary for exceptional experience)

Location:

  • Hybrid / Onsite - Greater Kansas City Metro Area
  • 3 days per week onsite, 2 days remote
  • Candidates must currently reside in the KC metro area or be willing to relocate within a reasonable timeframe
  • Fully remote candidates cannot be considered

Work Authorization:

  • Must be authorized to work in the U.S.
  • No current or future visa sponsorship available

Engagement Type:

  • Full time, direct hire only
  • No third-party agencies, consulting firms, C2C, or 1099 arrangements

About the Opportunity

Vaco Highspring is conducting a confidential search on behalf of a global enterprise organization with a strong technology footprint, including a proprietary SaaS platform and a technology?enabled services business.

The organization is making a focused investment in artificial intelligence to improve internal efficiency, modernize workflows, and embed intelligent capabilities into its software platform. This role offers meaningful ownership and visibility, with a mandate to build and deploy AI systems that have real, production level impact.

The Role

As an Applied AI Engineer, you will play a key role in integrating AI across internal systems and a customer facing SaaS platform. You will work hands on with large language models (LLMs) and modern AI tooling to automate processes, build internal tools, and deliver intelligent product features.

This is a production focused role operating at the intersection of engineering, product, and business operations, with close collaboration across teams in a hybrid/onsite environment. (3-days per week onsite in Greater Kansas City Metro Area, 2-days remote work.)

Key Responsibilities

  • Design and build scalable AI powered services and tools to streamline internal workflows across multiple teams (e.g., operations, content, sales, support).
  • Develop and deliver intelligent features within a proprietary SaaS platform.
  • Integrate, manage, and optimize multiple LLMs and AI APIs (e.g., OpenAI style, Anthropic style, or comparable providers).
  • Provide technical leadership and mentorship to other engineers, including guidance on architecture, best practices, and performance.
  • Build and maintain backend systems and APIs that support AI functionality across products and services.
  • Design infrastructure for model serving, orchestration, monitoring, and lifecycle management.
  • Implement fallback strategies, model routing, and cost performance optimization.
  • Partner cross functionally with engineering, product, and business stakeholders to identify high impact AI opportunities.
  • Apply best practices related to data privacy, security, compliance, and responsible AI use.
  • Stay current with advancements in AI, LLMs, and MLOps, introducing new approaches where appropriate.

Qualifications

  • 6+ years of engineering experience with multiple years of experience in a production environment deploying AI/ML applications or infrastructure.
  • Proven experience applying LLMs or similar AI models to real business or product challenges.
  • Strong backend engineering skills (Python and/or TypeScript preferred).
  • Experience with AI/ML orchestration and deployment tools (e.g., LangGraph style frameworks, Airflow like systems, Kubeflow, Ray, or workflow automation tools).
  • Hands on experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
  • Front end development experience in areas like React, Node.js, Web Development, front end web product design
  • Solid understanding of MLOps practices, including deployment, monitoring, logging, and evaluation.
  • Knowledge of data privacy, security, and ethical AI considerations.
  • Experience supporting SaaS platforms or technology driven products is a plus.
  • Strong communication skills and the ability to collaborate across technical and non-technical teams.
  • Passion for applying AI in practical, high impact ways.

Why This Role

  • High visibility and ownership of AI initiatives
  • Opportunity to build AI systems that directly impact business outcomes
  • Emphasis on production grade systems, not experimentation alone
  • Collaborative, hybrid environment with close access to stakeholders

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.


Remote working/work at home options are available for this role.
Not Specified
Power BI Developer
✦ New
Salary not disclosed
Remote, Oregon 1 day ago

W2 Only , Position is Contract to hire

Title: Power BI Developer

Duration: 4-6 Months + Contract to hire

Location: Remote

  • This role at Client is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).
  • This role will serve as a launchpad for a data career for candidates who are passionate about data. As a Power BI Analytics Developer on our Data Insights & Innovation team, the candidate will be a key player from day one. The role offers hands-on experience in building real reports and dashboards using Microsoft Power BI that users need to make critical decisions. The candidate will work closely with senior analysts and business stakeholders to design, develop, and maintain interactive Power BI reports and dashboards.
  • This is an excellent opportunity for the candidate to gain real-world experience in the full lifecycle of analytics development, from data modeling to visualization, in a dynamic and supportive environment.

Departmental Expectation Of Employee

  • Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
  • Acts as a role model within and outside AF.
  • Performs duties as workload necessitates.
  • Maintains a positive and respectful attitude.
  • Communicates regularly with the departmental leader about department issues.
  • Demonstrates flexible and efficient time management and ability to prioritize workload.
  • Consistently reports to work on time, prepared to perform duties of the position.
  • Meets Department productivity standards.

Essential Duties and Responsibilities

  • Assist in development of Power BI reports and dashboards to replace existing reports and dashboards in WebFOCUS
  • Perform data validation and quality checks to ensure the accuracy and reliability of reports.
  • Assist in development of clear, compelling, and user-friendly visualizations that tell a story and facilitate data-driven decision-making.
  • Document data sources, report logic, and development processes to ensure knowledge sharing and maintainability

Key Opportunities

  • Hands-on experience with the Microsoft Power BI and potentially connecting to various data sources
  • A deep understanding of how data analytics drives key business decisions across different functions
  • Experience working in a professional Agile/Scrum environment, managing tasks, and meeting deadlines.
  • Mentorship from experienced data professionals and opportunities for networking.

Qualifications

  • Currently pursuing a Bachelor's degree in Data Analytics, Computer Science, Engineering, Mathematics, Statistics, Renewable Energy, or a related field.
  • Basic experience with Microsoft Power BI, Tableau, or a similar data visualization tool.
  • Understanding of database concepts and data modeling.
  • Basic knowledge of SQL.
  • Strong analytical and problem-solving skills with attention to detail.
  • Ability to work collaboratively in a fast-paced, team-oriented environment.
  • Excellent verbal and written communication skills.

Americans With Disability Specifications Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

  • This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Remote working/work at home options are available for this role.
Not Specified
ServiceNow Principal Domain Architect - Remote
✦ New
Salary not disclosed
City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Sentara is hiring a ServiceNow Principal Domain Architect!
This position is fully remote!
Overview
The domain architect proactively and holistically leads and supports EA activities that guide the development and management of domain and infrastructure solutions. These solutions enable the organization's future-state business capabilities and drive the organization's targeted business outcomes. Technologies include data centers, infrastructure, cloud, mobile, AI, Internet of Things (IoT), blockchain, edge computing, and immersive experiences technologies.
Domain architects provide the leadership, facilitation, analysis, and design tasks required for the development of an enterprise's technical and infrastructure architecture. Domain architects create deliverables that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise, in order to enable business strategy and deliver targeted business outcomes. They enable and orchestrate the delivery of targeted business outcomes by facilitating and making technical decisions.
A Specialist Professional is a recognized subject matter expert in a job area, typically obtained through advanced education and work experience.
Responsibilities typically include
• Managing large projects or processes with limited oversight from the manager.
• Coaching, reviewing, and delegating work to lower-level professionals.
• Problems faced are difficult and often complex.
Education
  • 8+ years of relevant experience with a degree (Required)
or
  • 10+ years of relevant experience without a degree (Required)

Certification/Licensure
  • ServiceNow Architect Certification (Preferred)

Experience
  • 10 to 12 years of ServiceNow experience over all ServiceNow experience (Required)
  • Minimum 2 to 3 years of ServiceNow architect-level experience (Required)
  • ServiceNow experienced, certified Architect
  • Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
  • Proven ability to communicate effectively with both business and technical stakeholders.
  • Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problem-solving and critical thinking.
  • Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
  • Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.
Talroo-IT, Indeed
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.
Not Specified
Manager, Analytics Services (Consumer Experience and Call Center) - Remote
✦ New
🏢 Sentara Health
Salary not disclosed
Norfolk, Virginia, Remote 1 day ago
City/State
Norfolk, VA
Work Shift
First (Days)
Overview:
Overview
The Manager of Analytic Services leads a multidisciplinary analytics team focused on enhancing consumer and patient experience, with a strong emphasis on call center analytics and operational improvement. Collaborates with organizational leadership and key stakeholders to define, prioritize, and deliver advanced analytics solutions that drive strategic initiatives and optimize business outcomes. Utilizes expertise in Sentara's informatics infrastructure, data engineering, and visualization tools-including Databricks, Power BI, and Tableau-to develop, interpret, and communicate analytical models supporting program evaluation, operational performance, and clinical excellence.
Key responsibilities include:
Strategic Analytics Leadership: Defines consumer and patient experience analytic requirements in partnership with business and clinical leaders. Aligns analytic strategies with enterprise goals, leading projects from conception to execution using Agile methodologies.
Technical Solutions & Visualization: Designs, develops, and implements scalable analytical solutions leveraging Databricks, Power BI, Tableau, and other enterprise tools. Translates complex data into actionable insights, dashboards, and visualizations for diverse audiences.
Process Improvement & Change Management: Identifies and implements process enhancements to improve the customer journey, call center performance, and clinical quality metrics. Champions change management best practices to embed analytics-driven improvements across business units.
Stakeholder Engagement: Builds effective relationships with internal and external partners, driving consensus and stewardship of analytic priorities. Communicates findings and recommendations to executive leadership in a clear, actionable manner.
Team Leadership & Development: Manages and mentors analytic staff, fosters a culture of continuous learning and professional growth. Responsible for HR development, performance management, and recruitment. Oversees vendor relationships, including contract negotiation and management.
Project Management: Oversees a portfolio of analytics projects, ensuring timely delivery using established project management methodologies. Coordinates cross-functional teams to meet milestones, deliverables, and customer service targets.
Regulatory & Clinical Reporting: Ensures analytic solutions support regulatory compliance and clinical quality reporting, applying quantitative research design and rigorous analytic standards.
Education
  • Bachelor's Level Degree (Required)

Certification/Licensure
  • Project Management Professional Certification (PMP) - (Preferred)

Experience
  • 5+ years of experience in the Clinical/Business Sectors (Required)
  • 5+ years of experience in Healthcare (Required)
  • Proficiency with Agile frameworks, Databricks, Power BI, Tableau, and other modern analytics and visualization tools strongly preferred
  • Demonstrated experience in project management and quantitative research design, preferably within healthcare, consumer experience, or call center domains.
  • Proven success in process improvement, stakeholder management, team development, and change management initiatives.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$106,080.00-$176,820.80. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Talroo-IT, Indeed,
Benefits: Caring For Your Family and Your Career
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
•Pet Insurance
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Remote working/work at home options are available for this role.
Not Specified
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