Engineering Jobs in Hull Massachusetts

If you are looking for an opportunity to break away from your silo to grow your career while working on high profile Mission Critical Data Centers, we are looking for you.

Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project.

We offer growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as an Assistant Project Manager at our Boston, MA office. (Hybrid schedule - three minute walk from South Station in the Seaport District)

As an Assistant Project Manager, you will be partnering with Project Managers and Engineers on large scale mission critical data center projects. Expand your skillset by shadowing Project Managers while gaining knowledge across multiple disciplines and project oversight.

Responsibilities:

• Support Project Managers, Engineers, Subcontractors, and field personnel
• Contract, Scope and Quality management
• Coordinate deliverables and design reviews
• Assisting with assembly of project documents, drawings, and coordinating distribution
• Maintaining files and documentation control for both internal network and client folders.
• Meet schedules and budgets on projects.

Requirements:

• 2+ years of related background
• Bachelor’s degree or advanced degree in Project Management, Engineering, Technical field or equivalent experience
• Client facing communication skills
• Detail-oriented with ability to prioritize and complete deadline-driven tasks efficiently.
• Analytical thinker with initiative to learn and adaptive to various client expectations.

Flexible & Hybrid Culture

Compensation range is $80,000 to $100,000 plus benefits commensurate with years of experience, professional licensure and education

At Vanderweil Engineers, we believe our best work is done when flexibility is offered. We know that work/life synergy is crucial to our employees, our flexible and hybrid work style allows team members to have the freedom to be innovative, and drive results their way.

Our wellness programs are above and beyond, as our team members physical and behavioral health are a priority.

We are an equal opportunity employer committed to diversity in the workplace.

If you would like to connect with us for more information, please contact a member of our recruitment team or to learn more about our work culture, please visit us at ://

About Mycube

Mycube is reinventing the safe industry with products designed for both security and style. Backed by over a century of family expertise, we’ve built a modern DTC brand that makes safekeeping accessible, convenient, and beautifully integrated into the home. From biometric fireproof safes to customizable storage solutions, our products protect valuables while complementing home aesthetics.

We are entering a high-growth phase and scaling media investment across channels. As traffic increases, our website must become a best-in-class conversion engine. This role will own that outcome.

About the Role

We’re looking for an Ecommerce / Website Product leader to own the full digital customer journey - from first click to purchase.

This is a high-ownership, high-impact role responsible for improving conversion rate, reducing friction, and building a personalized shopping experience. You will own the website roadmap, partnering with the Head of Growth and a cross functional team of Creative, Engineering, Analytics, and external agencies.

This role is ideal for either a high-performing generalist (ex-consulting, MBA, strong business acumen) or a more traditional product leader with ecommerce experience. What matters most is analytical rigor, ownership, and a bias for action.

What You’ll Own

• Full ownership of website performance and roadmap
• End-to-end funnel optimization: landing page → PDP → cart → checkout
• Driving improvements in CVR, AOV, revenue per session, and contribution margin
• Building and executing a rigorous A/B testing roadmap
• Identifying conversion bottlenecks and quantifying revenue opportunity
• Creating personalized funnels by shopping use case, product type, and traffic source
• Website merchandising, product launches, and on-site promotions
• Managing external agencies to scope and ship improvements
• Establishing dashboards and reporting to measure impact and guide prioritization

Who You Are

• 3-8 years of experience in ecommerce, product, consulting, growth, or a related field (DTC experience strongly preferred)
• Extremely data-driven and comfortable digging into funnels, CVR, and cohort behavior
• Strong hypothesis-driven thinker who turns insights into structured test plans
• Proven experience running A/B tests and conversion optimization initiatives
• Operates with a high degree of ownership
• Highly organized and able to manage multiple workstreams while maintaining a clear, ROI-driven roadmap
• Strong communicator - able to influence engineers, creatives, and leadership
• Familiarity with Shopify and ecommerce analytics/testing tools is helpful
• MBA, consulting background, or top-tier startup experience is a plus

Sr. Project Manager

Location: Boston, MA (candidates must already reside in Massachusetts, preferably in the Boston area)

Schedule: 100% onsite at the main office or hospital project sites

Travel:

40–60% travel within approximately one hour of the main office to various hospital project sites. Mileage reimbursement provided.

Compensation

• $128K–$155K base salary
• Discretionary annual bonus
• $452/month vehicle allowance
• $80/month phone allowance

Overview

Large hospital construction project within the Boston metro area, consisting of multiple project sites.

Required Experience

• 8+ years of project management experience with a mechanical subcontractor
• Experience managing hospital construction projects valued at $5M+ (other commercial project types will not be considered)
• Strong experience managing subcontractors, vendors, budgets, and client relationships

Education

Bachelor’s degree in Construction Management, Engineering, Architecture, or related field.

Equivalent HVAC or plumbing field experience may be considered.

Preferred Certifications

• PMP (Project Management Professional) – PMI
• Procore Certified
• OSHA 30, CPR, and First Aid (preferred)

Key Responsibilities

• Oversee all aspects of project delivery including financial management, subcontractors, vendors, and client relationships
• Maintain job site safety through safety planning, JHA approvals, toolbox talks, and site walks
• Manage project budgets and contract delivery types (GMP, Lump Sum, or Concession Agreement)
• Ensure contract compliance including insurance, reporting, scheduling, and energy savings requirements
• Oversee Procore project setup, including change management and document control
• Negotiate and execute vendor purchase orders and subcontracts
• Lead project handoff meetings and ensure alignment on project goals and client expectations
• Oversee site utilization planning with emphasis on safety, cleanliness, and access control
• Establish and manage the project baseline schedule and milestone tracking
• Lead monthly project reporting, cost reviews, and risk mitigation planning
• Ensure execution of the project quality assurance plan
• Manage change processes including RFIs, drawing revisions, and client directives
• Lead project meetings and distribute agendas and minutes
• Build and maintain relationships with subcontractors, vendors, and clients
• Manage and mentor Project Managers

Qualifications

• 8+ years of relevant experience
• Ability to manage multiple priorities and resolve project challenges effectively
• Proficiency with Microsoft Office and Procore

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match (100% of the first 3%, 50% of the next 2%)
• 120 hours PTO and 9 paid holidays
• Mileage reimbursement and monthly vehicle allowance.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

• 
  
• Prospecting, cold calling and selling our structured cabling products and services to national companies.
  
• Building and maintaining a sales funnel.
  
• Effectively communicate and demonstrate the features and values of our business.
  
• Identify prospect needs and develop action plans and proposals; Deliver in person and online presentations.
  
• Close the deal and maintain positive client relationships.
  
• Create additional revenue opportunities.
  
• Achieve and exceed sales goals.
  
• Develop a clear understanding of Granite's cabling products and services: Managed Services, Cabling Projects, Wi-Fi projects and Rollouts.
  
• You will be selling infrastructure engineering and network installations for voice, data, video, security, and wireless solutions.
  

Duties and Responsibilities:

• 
  
• Prospecting, cold calling and selling our structured cabling products and services to national companies.
  
• Building and maintaining a sales funnel.
  
• Effectively communicate and demonstrate the features and values of our business.
  
• Identify prospect needs and develop action plans and proposals; Deliver in person and online presentations.
  
• Close the deal and maintain positive client relationships.
  
• Create additional revenue opportunities.
  
• Achieve and exceed sales goals.
  
• Develop a clear understanding of Granite's cabling products and services: Managed Services, Cabling Projects, Wi-Fi projects and Rollouts.
  
• You will be selling infrastructure engineering and network installations for voice, data, video, security, and wireless solutions.
  
• Bachelor's Degree Preferred
  

#LI-GC1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite is a leading provider of managed security and networking platforms. The NetOps team supports a wide range of technologies and services including Fortinet SD-WAN, Palo Alto, Cisco, and Juniper. Within this team, the Application Automation practice focuses on improving operational efficiency and scalability through scripting, automation, and tool development. This position plays a key role in supporting large enterprise environments by developing automation frameworks, streamlining complex deployments, and reducing manual intervention in day-to-day operations. Responsibilities include solution design, automation development, support for new product rollouts, Tier 3 escalations, and collaboration with engineering teams to build repeatable, efficient processes.

Duties and Responsibilities:

• 
  
• Design, develop, and maintain automation scripts and tools to support network deployments, configuration management, and troubleshooting.
  
• Collaborate with engineering and operations teams to identify repetitive tasks and build automated solutions to reduce manual workload.
  
• Support new technology rollouts by creating scalable deployment frameworks and configuration templates.
  
• Respond to Tier 3 technical escalations, particularly those involving process inefficiencies, integration challenges, or repeat issues solvable via automation.
  
• Research and test emerging network automation technologies to improve toolsets and practices.
  
• Document automation procedures, scripts, and best practices for operational consistency and knowledge sharing.
  
• Ensure all automated solutions align with security and compliance standards.
  
• Participate in audits and reviews to ensure reliability and maintainability of automation systems.
  

Required Qualifications:

• 
  
• Bachelor's degree in computer science, Network Engineering, or a related field.
  
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
  
• Strong understanding of APIs, network configuration models (e.g., NETCONF, RESTCONF), and configuration automation tools (e.g., Ansible, Terraform).
  
• Experience supporting enterprise-grade networks, preferably in a service provider or managed services environment.
  
• Demonstrated ability to troubleshoot complex network issues and implement automated solutions.
  
• Excellent communication and documentation skills
  

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this \"outer loop,\" helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery and we're looking for exceptional talent to help us move even faster.

Harness is looking for sales champions and leaders who are as passionate about building the next great software company as they are about blowing out their numbers every quarter.

• Exceeding your number- Winning new logos
• Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team
• Not being afraid of being data driven - including using Salesforce and other tools to track your progress
• Managing full sales cycle from prospect to close
• Collaborating with other teams, including sales engineering and sales development

• A proven track record of driving and closing deals
• Account planning and execution skills
• Ability to sell C-Level and across both IT and business units
• Consistent overachievement of quota and revenue goals with a strong W2 track record
• Understands the value of utilizing a strong sales methodology such as MEDDIC when building pipeline and qualifying opportunities
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
• Bachelors Degree or equivalent

This role is based in our Boston, MA office.

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The OTE for this position is $220,000. Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. A valid authorization to work in the U.S. is required.

• Architect, build, and maintain a robust application management and loan repayment platform, ensuring scalability, performance, and maintainability across front-end and back-end systems
• Leverage full-stack engineering skills to contribute alongside team and build a polished & accessible end-user experience that tens of thousands of students and program administrators love, and develop best of breed API on reliable infrastructure for our partners to leverage
• Set best practices for code quality, system design, and security while mentoring engineers and conducting code reviews
• Oversee 2-3 engineers' day-to-day operations with the support of the Director of Engineering
• Work with cross-functional stakeholders to define and prioritize work, break down large initiatives into achievable milestones, and balance technical debt with new feature development
• Spec out stories with the engineering team and product leadership, and lead the team in continually reflecting on how to better deliver value and operate as a team
• Foster a strong engineering culture through collaboration, knowledge sharing, and continuous improvement.
• Participate in future on-call rotations and ensure by building self-healing and resilient systems and leveraging infrastructure as code and monitoring tools that our systems are highly available

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent bootcamp or upskilling program experience
• Hands-on experience managing CI/CD pipelines (GitHub Actions, Jenkins, CircleCI, or similar) and ownership of deployment strategies, release management, and production monitoring
• Experience working closely with Product teams to define technical requirements and Compliance teams to ensure regulatory adherence in financial services or similarly regulated environments.
• Ability to clearly articulate technical trade-offs, align stakeholders, and make informed decisions under ambiguity.
• 4+ years working in a SaaS startup regularly building and owning the complete E2E technology stack for Web Application (Frontend + Backend + Cloud + CI/CD)
• Deep experience with a combination of the following technologies:
• Javascript & TypeScript (React, NextJS, Recoil (other state management libraries)), Python (Django, Flask, FastAPI, etc.), HTML, CSS
• Databases: SQL (we use PostgreSQL)
• Cloud: AWS or Google Cloud experience
• Design: We use Figma; understanding of responsive design
• DevOps: Experience with CI/CD and modern cloud and container tooling

• Modern tech stack with the ability to have impact to many different user personas - recruiters, students and more
• High autonomy working in a highly collaborative team
• Can grow into a more formal people management role - expectation though is to be very hands on
• Step into being a 10x engineer and ride the AI wave with a team doubling down on how this technology allows us to focus on harder problems and solve for our customer's needs without compromising on quality

FLSA Status: Exempt

Department: Food and Beverage Kitchen

Reports to: Chef De Cuisine & General Manager

Purpose:

The Chef is directly responsible for the cost-effective operation of a clean and safe kitchen while meeting or exceeding food quality and speed of service requirements. The Chef works as part of the management team of the restaurant to build sales and grow the business and is responsible for operating a profitable restaurant, where the quality of food, service and ambience are continually challenged and improved, and where an environment that fosters creativity, free thinking and intelligent decision-making is encouraged.

The Chef is expected to work an average of 5055 hours per week.

Essential Duties:

-Creating and maintaining an upbeat, productive, and educational environment.

- Projecting a positive attitude.

- Showing respect for all employees and actively cultivating an inclusive environment build upon

mutual respect, civility, and positivity.

- Providing ongoing training and constant improvement of product and workplace (i.e., safety,

sanitation and systems).

- Setting the pace and tone of the kitchen and overall restaurant through attitude,

initiative and drive.

- Providing feedback and direction to BOH employees, to continue ongoing development.

-Helping to develop a cohesive team and leading them to work toward the common goals of the

restaurant.

- Possessing a high level of initiative and drive to do whatever is necessary to build and run a

successful operation.

- Working closely with the General manager to create a team atmosphere among the entire staff that is both a positive and professional work environment.

- Leading by example, taking an active role in cooking and supervising the line during dinner service.

- Participate in mini meetings with FOH management on a regular basis to ensure clear line of communication and upkeep of company goals.

- Establishing clear communications along all lines within the business.

Building the Business and Guest Base

- Aggressively working to build food sales by operating the kitchen with a guest-satisfaction mentality.

- Making decisions based on what is best for the guest.

- Solving problems so that each guest will want to return.

-Working with the GM and front of house manager to train staff on product knowledge.

Quality of Operations

-The Chef is responsible for ensuring that the restaurant is operating at or above company standards. The

-Chef must pay attention to detail in all areas of the operation, including food quality and consistency, training

and development, security, safety, sanitation, and physical structure.

Specifically:

- Ensuring strict adherence to standards for food quality.

- Demonstrating commitment to cultivating knowledgeable staff members who are proud of our

quality and believe in our concept.

- Ensuring all Health Department regulations are always enforced.

Cost Management and Profitability

The Chef is responsible for generating strong financial performance for the health of the restaurant and the

company. They are ultimately responsible for ensuring that the food and BOH labor costs meet or exceed

budgeted financial goals.

Specifically:

- Working proactively with the General Manager to maximize sales and optimize profits through the

management of food and labor costs.

- Food COGS goal of 28% or less.

- Total Kitchen Labor goal of 11%

- Analyzing weekly costs to ensure proactive management of controllable costs.

- Assuming full responsibility for:

- Monitoring daily BOH labor reports and minimizing overtime.

- Providing a monthly physical inventory

- Maintaining the valuations on your inventory using invoices from vendor

- Purchasing and Receiving

- Monitoring local vendors accordingly.

- Placing effective orders, based on sales, while simultaneously taking advantage of drop size

incentives.

- Proper receiving, rotation, storage, and handling of all food products.

Production

- Taking a hands-on approach and being directly involved in daily production.

- Setting appropriate prep levels (sales versus usage) to ensure fresh product and effective use of

labor, including:

- Daily prep counts.

- Weekly prep totals and weekly prep plans.

- Regular review of Product Mix (P-Mix) information.

Personnel

The Chef is responsible for overseeing all aspects of kitchen staffing and is responsible for the hiring and

scheduling of quality employees to execute the menu successfully and to maintain the smooth flow of

kitchen operations.

Specifically:

- Establishing and maintaining appropriate staffing levels and remaining abreast of any changes that may

impact staffing needs.

- Keeping the GM informed of all staffing needs.

- Ensuring thorough and complete training of all employees, including kitchen operations, knife

safety, proper handling of product, use of chemicals, use of equipment, etc.

- Minimizing employee turnover.

- Providing coaching, mentoring and development to all employees as this is critical for the

success of the restaurant and the company.

- Mentoring, coaching and developing Sous Chef Donald Readington to be an extension of yourself. Sous

development should include; menu engineering, systems development, training systems, vendor

negotiations and kitchen management.

- Providing consistent and frequent feedback to Sous Chef(s) and staff.

- Teaching and coaching staff daily.

- Holding BOH meetings to review specials, menu items and discuss kitchen issues.

- Attending FOH Pre-Meals to review specials, menu items and discuss kitchen issues.

- Producing an accurate forecast

Administration

- Overseeing the creation and implementation of all menus.

- Ensure all menu changes are rolled out according to The Terrace Rooftop Dining procedures

- Ensuring that performance reviews of all BOH employees are completed annually

Facility and Equipment

The Chef is responsible for the daily upkeep of the physical restaurant/kitchen, specifically:

- Providing a daily walk through of the kitchen to determine areas needing attention or repair.

- Maintaining a running punch list of need to have as well as nice to have items which are

handled in a timely fashion as appropriate.

- Planning necessary upgrades in a timely, well thought out way.

- Calling appropriate repair companies

- Keeping The Terrace Leadership informed of all necessary repairs and logging repairs and

Maintenance.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Compensation details: 75 Yearly Salary

PI152e172c56af-26289-39969973

Associate Director of Member Engagement & Enablement

Associate Director of Member Engagement Enablement

1) deeply understand our members

2) set our member engagement and experience strategy, including the measures of performance that drive value, both enterprise-wide and for key strategic initiatives

3) provide the support, guidance and insights to help the business achieve those levels of performance;

4) partner with enterprise technology to build and manage the next generation of member engagement capabilities and infrastructure; and

5) operationalize our member engagement programs by coordinating across clinical, service, analytics, marketing, enterprise technology to deliver seamless member engagement interventions that produce measurable impacts and resonate in the market.

Reporting to the Vice President of Member Engagement, Experience, and Advocacy, the Director of Member Engagement Enablement is responsible for supporting the team’s charter by delivering on the 4th pillar. This person will partner deeply with enterprise technology to help scope, design and build the next generation of our consumer engagement infrastructure, leveraging the insights and needs of the entire MEEA team – especially member engagement programs and consumer research and performance measurement – as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives, which includes member navigation.

Key responsibilities include:

• Lead the consumer experience and engagement ‘enablement’ strategic portfolio project work project:
• Be the day-to-day business lead for the staged build of our core member engagement operational data platform
• E.g. ensure the phasing aligns with our strategic business needs and use cases, aware of interdependencies with other projects, vendors and partners in their own phases of development
• E.g. ensure all business use cases and needs across the organization are understood, represented and included for prioritization and then explaining the business rationale behind prioritization decisions to all stakeholders
• Be the day-to-day business lead for our email/SMS
• Design and advance future consumer engagement enablement strategic projects
• In support of our current and developing member engagement programs, and in partnership with the Associate Director of Member Engagement Programs, lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM, omni-channel communication orchestration engines, and analytics platforms.
• Evaluate and consider emerging tools such as (AI, personalization engines, CRM/CMS innovations) for relevance and scalability
• For example, partner with the Associate Director of Member Engagement Programs and colleagues in Performance Measurement and Improvement (PMI) and Health and Medical Management to evaluate new machine learning and CenAI algorithms/tools that identify key points on members’ clinical journeys, the most impactful opportunities for navigation/guidance/intervention and how to prioritize across multiple clinical pathways when a member has multiple conditions, as well as factoring in other key interactions with BCBSMA to maximize relevance, strengthen our relationship with the member and increase the impact of engagement.
• Champion and prioritize AI, automation and self-service functions across all relevant domains and purviews above.

Qualifications:

• Bachelor’s degree required
• Minimum 10 years of experience in health-related technology roles, with a strong preference for health plan experience and the deep understanding of health plan core technologies, data structures, formats and uses (for BCBSMA this means working knowledge and/or use of: DAL/CAR, RTMS, EDI, EAH, MSST and Data warehouse
• Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial, consumer experience, provider performance)
• Deep understanding of the marketing, service and CX technology landscape, including CRM, and email/SMS tools, and customer data technologies.
• Familiarity with agile methodologies and experience embedding agile practices in business teams
• Experience with corporate strategy and portfolio processes
• Strong technical expertise and acumen, with a demonstrated ability to deliver business value through technology
• Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
• Ability to generate trust, influence, and build alliances with dependent stakeholders and business partners.
• Excellent leadership and staff management skills
• Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.

• Design and implement automated workflows and AI agents for supply chain tasks.
• Conduct iterative testing and user acceptance testing with supply chain teams.
• Configure workflow logic, decision trees, automation sequences, and integration points for AI functionality.
• Develop hybrid solutions integrating analytics dashboards with AI workflows for process automation.
• Document workflow configurations, prompt patterns, and decisions in detail for non-technical user maintenance.

• Expertise in prompt engineering and AI platform management
• Proficiency in no-code/low-code workflow automation tools
• Deep understanding of AI agent training, context windows, model limitations, and hallucination mitigation.
• Basic technical understanding (APIs, data structures, integrations)