Engineering Jobs in Howard Beach, NY

Responsible for the daily operation, preventative maintenance and repairs of a newly built ultra-luxury three building condominium complex's plumbing, electrical, HVAC and all other building systems. Must have a strong working knowledge of all large-scale building mechanical, electrical, HVAC, plumbing, life safety, and fire protection systems to ensure proper operations and be able to act upon any conditions that are out of the ordinary.

This position is for a highly experienced, professional, upscale Condominium Superintendent.

Essential Job Duties Under the Direction of the Director of Engineering:

• Inspect building, grounds and equipment for unsafe or malfunctioning conditions.
• Conduct, schedule and manage periodic general preventative maintenance on the mechanical, electrical, HVAC (heat pumps, fan coil units, VRF water cooled units), plumbing and natural gas systems.
• Assist with installation and modification of building equipment systems
• Navigate and understand all applicable N.Y.C. D.O.B. Local Law schedules and processes
• Perform and oversee all phases of electrical and plumbing repair and troubleshooting
• Perform and oversee all phases of structural maintenance. Painting, patching, flooring, etc.
• Perform and oversee all phases of mechanical projects of all sizes and platforms
• Perform all assigned work to ensure the safety of the building's residents and the continuous operation of the site
• Prioritize service calls and follow-up upon completion in daily, weekly and monthly reporting
• Troubleshoot, evaluate and recommend equipment/service upgrades
• Coordinate maintenance efforts with outside contractors and technicians when work cannot be performed in-house. Coordinate contractor, tenant and management approvals for work orders that require the use of an outside contractor
• Orders parts and supplies as required and maintain stock and inventory control
• Work with Director of Engineering and Building Management in planning and controlling annual and capital budgets
• Be responsive to resident complaints in the areas of safety, plumbing, mechanical, electrical and environmental needs through both personal contact and work order systems
• Be familiar with and conform to all written operating procedures associated with site
• Ensure the cleanliness and appearance of all work areas
• Perform other duties as assigned
• Always maintain a professional appearance and manner, keep calm demeanor in emergency situations and act as a team member with all staff
• Manage, schedule, direct and oversee a staff of 5

Skills, Education and Experience:

• Minimum of 5 years of practical experience in similar residential condominium building Live-In/Live-Out Superintendent operations, management, engineering and equipment and systems maintenance
• Ability to handle multiple projects and make decisions
• Knowledge and understanding of blueprints
• Strong understanding of customer service, computer skills, professional and effective in person, written and telephone communication inclusive of board meeting participation

Other Job Requirements:

• Available and on call 24/7
• Able to lift 50 pounds
• Able to climb ladders
• Possession of, or can achieve, FDNY Certificates of Fitness as per building needs

Annual Salary $120,000.00

Our company participates in E-Verify to confirm the identity and employment eligibility of all new hires.

Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.

A growing multidisciplinary design firm in Manhattan is adding a Senior Project Manager to lead large-scale residential work across its expanding construction management division. This is a lead role with real ownership, not a support position buried in a matrix.

⠀⠀

𝗪𝗛𝗬 𝗧𝗛𝗜𝗦 𝗥𝗢𝗟𝗘

You've spent a decade or more managing large residential projects and you're good at it. But if your current firm has you stuck in a lane, repeating the same scope year after year with no visibility into the bigger picture, this is worth your attention.

This role puts you directly on large-scale residential work with a team behind you to lead. You'll coordinate across consultants, owners, and internal teams. You'll present. You'll make decisions. And you'll do it at a firm that is actively expanding its CM pipeline, which means there is room to grow with the work.

⠀

𝗧𝗛𝗘 𝗢𝗣𝗣𝗢𝗥𝗧𝗨𝗡𝗜𝗧𝗬

You will join the construction management division and take the lead on large-scale residential project work. This is a hybrid role based out of the Manhattan office with on-site presence expected as the project demands. You will manage a team and be expected to be hands-on. This is not a purely administrative PM role.

The hiring manager described the day-to-day as constant coordination: a lot of email management, a lot of follow-up, working across consultants and stakeholders to keep large projects moving. If you thrive in that kind of environment, this is built for you.

⠀

𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗗𝗢

• Lead day-to-day project management on large-scale residential construction projects

• Coordinate across consultants, contractors, and internal teams to maintain schedule and scope

• Manage and direct a project team, providing oversight and technical guidance

• Produce and review construction documentation using Revit

• Lead client and stakeholder presentations, including progress updates and milestone reviews

• Track project schedules, budgets, and deliverables with a high level of detail and accountability

• Manage submittals, RFIs, meeting minutes, and project correspondence

⠀

𝗥𝗘𝗔𝗟 𝗧𝗔𝗟𝗞

This role is high-volume. There is a lot of coordination, a lot of communication, and a lot of follow-up. The right person enjoys that pace and can manage multiple threads at once without losing the details. If you prefer a slower-moving environment with clearly defined lanes, this is likely not the right fit.

The firm is also actively building this division, which means some things are still being figured out. If you want everything handed to you, this may feel unstructured. If you want to help shape how a growing CM practice operates, that is exactly what is on offer.

⠀

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱:

• 10-15 years of experience in architectural project management, with a strong residential focus

• Advanced Revit proficiency, current version (2023 or newer required)

• Demonstrated experience leading teams and managing large-scale residential projects

• Strong construction documentation background, verifiable through portfolio

• Excellent coordination, communication, and presentation skills

• Bachelor's degree in Architecture, Engineering, or related field

𝗖𝗢𝗠𝗣𝗘𝗡𝗦𝗔𝗧𝗜𝗢𝗡 𝗔𝗡𝗗 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦

𝗕𝗮𝘀𝗲 𝗦𝗮𝗹𝗮𝗿𝘆: $120,000 to $130,000 depending on experience

𝗕𝗼𝗻𝘂𝘀: Biannual performance bonuses (paid at year-end and end of Q1)

𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲: Medical, dental, and vision coverage from Day 1

𝗥𝗲𝘁𝗶𝗿𝗲𝗺𝗲𝗻𝘁: 401(k) with employer match (50% up to 4%)

𝗟𝗶𝗰𝗲𝗻𝘀𝘂𝗿𝗲: AIA dues and licensure renewal fees covered

𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻: Continuing education supported

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Manhattan, NY. Hybrid schedule with on-site presence as project requires.

⠀

Apply via LinkedIn and we'll reach out to schedule a conversation. Confidential search; your application is fully private.

Finance & Operations Administrator – Property & Marketing Support

Pay Rate: $28–$32/hour (W-2)

Location: Onsite – New York, NY 11211

Schedule: Monday–Friday | 9:00 AM–5:00 PM (EST)

Start Date: ASAP

Duration: LOA coverage with potential longer-term extension

Perks: Weekly pay + benefits

About the Role

Our leading retail client is seeking a Finance & Operations Administrator to support the Property Coordinator, Marketing Director, and Center Management Team at Westfield World Trade Center. This role plays a critical part in ensuring smooth day-to-day operations across finance, tenant coordination, contracts, events, and marketing support.

This is an excellent opportunity to gain hands-on experience with a global retail organization while supporting a dynamic, fast-paced property environment.

What You’ll Do

Finance & Administrative Operations

• Process Accounts Payable and Accounts Receivable, including PO/invoice processing, manual billings, and percentage rent calculations
• Support month-end, quarter-end, and year-end reporting and audits
• Collect tenant sales data and maintain accurate rent rolls and financial trackers
• Reconcile P-card expenses and maintain financial documentation
• Maintain service contracts, work orders, and vendor documentation

Tenant, Vendor & Property Coordination

• Manage tenant onboarding and ongoing support, including certificates of insurance and compliance documentation
• Oversee the Port Authority Loading Dock (VS3) system, including delivery approvals and scheduling
• Issue tenant notices related to deliveries, operations, and lease requirements
• Serve as a key liaison between tenants, facilities, security, and internal teams

Retailer Events & On-Site Activation Support

• Coordinate in-store retailer events by collecting event details and securing required approvals
• Communicate event plans to security, housekeeping, engineering, and marketing partners
• Support on-site activations such as Gift with Purchase programs, The Good Festival, and seasonal events
• Assist with new retailer orientation, including URW Connect app training, center amenities, and operational guidelines
• Gather retailer feedback and participation data to support continuous improvement

Website & Marketing Content Support

• Audit and maintain the Westfield WTC website to ensure content accuracy and brand alignment
• Upload and manage promotions, tenant offers, and event listings
• Collaborate with internal teams to ensure consistency across messaging, imagery, and campaign content
• Support marketing campaigns and seasonal activations with timely content updates

General Office & Team Support

• Process mail, invoices, checks, and tenant documentation
• Order office supplies and coordinate IT support as needed
• Attend weekly staff meetings and required trainings
• Support ad hoc administrative and operational needs

What We’re Looking For

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in an administrative, operations, or finance support role
• Experience with AP/AR, invoicing, and financial documentation
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally with tenants, vendors, and internal teams
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint, SharePoint)
• Experience with Salesforce and Procore is a plus
• Ability to manage multiple priorities while maintaining professionalism and composure

Why This Role

• Exposure to property operations, finance, marketing, and events in one role
• Work onsite at a flagship, high-profile retail destination
• Strong training and onboarding with role continuity beyond LOA coverage
• Opportunity to build relationships across retail, marketing, and operations teams

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-EM1

Systems Engineer – Enterprise IoT & Infrastructure (L2–L3)

NYC, NY (Onsite – physical device handling required)

What are the top 3 skills required for this role?

1. Strong experience with Windows and Linux server engineering

2. Solid networking fundamentals, including Layer 3 concepts (routing, subnets, DNS, DHCP)

3. Hands on experience with IoT devices / hardware configuration and troubleshooting

## Role Overview

• We are seeking an experienced Systems Engineer with strong expertise in enterprise IoT infrastructure, server engineering, and networking to support and implement IoT/OT solutions for a global financial services environment.
• This is not a traditional Windows Administrator or L1 support role. The position requires L2 to early L3 technical depth, combining architectural understanding with hands‑on implementation, troubleshooting, and operational support across devices, networks, servers, SaaS platforms, and security frameworks.
• The role supports enterprise‑grade IoT deployments, including device configuration, patch testing, secure integrations, and rollout activities, while working closely with internal teams, vendors, and stakeholders.

## Key Responsibilities

• Support and implement enterprise IoT/OT device infrastructure, including configuration, maintenance, patching, and troubleshooting
• Translate architectural designs and requirements into operational and technical implementations
• Perform patch testing, deployments, and validation of devices and supporting infrastructure
• Troubleshoot complex issues across device, network, server, and platform layers
• Work with APIs, SaaS platforms, and hybrid cloud environments to enable secure integrations
• Support physical device handling, reformatting, and refurbishment (NYC & London roles) using defined documentation and procedures
• Collaborate with network, security, platform teams, and external vendors to resolve issues and support rollouts
• Create and maintain technical documentation, runbooks, and operational process guides
• Ensure compliance with enterprise security standards, including authentication, authorization, and encryption requirements
• Participate in migration, refurbishment, and new rollout projects for IoT platforms and devices

## Required Technical Skills

• Strong experience with Windows and Linux server engineering
• Solid networking fundamentals, including Layer 3 concepts (routing, subnets, DNS, DHCP)
• Hands‑on experience with IoT devices / hardware configuration and troubleshooting
• Working knowledge of APIs, system integrations, and technical environments
• Experience with SaaS platforms and enterprise authentication protocols (SAML, OIDC)
• Understanding of firewalls, proxy servers, and load balancers in enterprise environments
• Proven experience operating in L2 / early L3 support models
• Knowledge of security fundamentals, including encryption, authentication, and authorization

## Experience & Profile

• 4–8+ years of experience in Systems Engineering, Infrastructure Support, or IoT/OT environments
• Strong analytical and troubleshooting skills across multiple technology layers
• Ability to work independently while collaborating with global teams
• Comfortable supporting production enterprise environments with high security and reliability expectations

## Role Classification

• Level: L2 to early L3
• Focus Area: Enterprise IoT / OT Infrastructure (not end‑user support)
• Work Type: Combination of implementation, advanced support, and operational engineering

Optony Inc. is a global research and consulting firm that helps organizations achieve clean energy goals through practical, real-world solutions. Specializing in supporting governments, utilities, schools, and commercial entities, Optony offers independent guidance and deep expertise in the clean energy sector. By empowering clients to make data-driven decisions, the company reduces risks, optimizes operations, and maximizes long-term returns on investments.

Optony is seeking a Cleantech Analytics App Product Manager for a part-time hybrid role based in New York, NY, with flexibility for remote work. The Product Manager will oversee the development and management of a cleantech analytics application, collaborate with cross-functional teams, and ensure that the application fulfills the needs of its users. Day-to-day responsibilities include defining product requirements, managing timelines, coordinating with developers, analyzing user feedback, and delivering product enhancements that align with the company’s clean energy mission.

• Experience in product management, project coordination, and agile development processes
• Knowledge of cleantech, renewable energy, and sustainability fields
• Expertise in data analytics, software tools, and market trend analysis
• Strong communication, stakeholder collaboration, and leadership skills
• Ability to work effectively in a hybrid work environment and adapt between in-office and remote tasks
• Bachelor’s degree in Business, Environmental Science, Engineering, or a related field
• Experience with UX/UI design and software testing is a plus
• Passion for clean energy and climate solutions

Food and Beverage Manager

• New York, NY, USA
• Full-time
• Job-Category: Food & Beverage
• Job Type: Permanent
• Job Schedule: Full-Time

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

The Food and Beverage Manager is responsible to administer the successful planning, organization, and coordination of all food and beverage activities, while providing exceptional 5-diamond service. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. The Food and Beverage Manager will lead a service team of colleagues to a common goal for the guest, colleague, owner and brand awareness.

Compensation: $82,000.00 - $85,000 Annual Salary Plus bonus

Responsibilities

• Floor presence during shift, greeting and interacting with guests
• Perform daily inspection for readiness according to standards
• Responsibility for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering
• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
• Responsible for maintaining the highest standards of service and ambiance
• Supervision of tabletop presentation for meal service.
• Supervise and direct service
• Handle guest complaints in the most diplomatic manner
• Ensure food quality and 100% customer satisfaction
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing)
• Maintaining inventory of equipment, linen and other supplies
• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports
• Monitor speed of service and exercise quality control for both food and beverage
• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals
• Increase knowledge of the industry trends
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents
• Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Relay any outlet maintenance needs to the Engineering Department by work order program
• Keep storerooms in a state of readiness, cleanliness and tidiness
• Promote and maintain good employee relations between service kitchen and dining room
• Lead efforts in recruiting, interviewing, and hiring team members; conducts performance appraisals, take disciplinary action, motivate and train
• Wine list development
• Responsible overall for the delivery of wine service
• Progressive and ongoing staff education
• Working along with the culinary team, by pairing and suggesting wines that will best complement each particular food menu item
• Working on the floor as sommelier assisting in service and elevating our service performance while in direct contact with the restaurant patrons
• Ethical duty to work with the taste preference and budget parameters of the patron
• Maintenance of all wine lists and menus

Qualifications

• A college degree is preferred
• Freestanding restaurant experience necessary or luxury hotel experience a plus
• Strong food/wine and liquor knowledge
• Excellent customer service skills
• Clear concise written and verbal communication skills in English, second language is an asset
• Must be proficient in Microsoft Office, namely Word and Excel
• Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail
• Ability to meet deadlines, work under pressure and work independently
• Ability to deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse angry situations and collect accurate information in order to resolve conflicts
• Ability to handle multiple tasks
• Strong leadership skills and the ability to motivate people
• Complete knowledge of P.O.S system
• Ability to calculate/analyze data
• Basic business math and accounting skills
• Attention to detail and strong sense of urgency
• The ability to think ‘out of the box’ and see the big picture
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, desire to provide exceptional customer service and ability to improve the bottom line

Position Overview

Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.

Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.

Key Responsibilities

E-commerce:

• Financial Accountability: Achieve sales and margin plans for DTC web-based sales
• Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
• Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
• Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
• Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.

CRM

• Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
• Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
• Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
• Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
• Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.

Analytics and Performance Measurement:

• Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
• CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.

People Responsibilities & Cross-Departmental Collaboration:

• Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
• Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.

Innovation & Continuous Improvement:

• Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
• Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.

SKILLS & REQUIREMENTS

Requirements:

• Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
• CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
• Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
• Digital Marketing: Strong background in digital marketing and e-commerce strategies.
• Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
• User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
• SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
• Bachelor’s degree required. MBA preferred.

Technical Skills:

• Shopify Plus
• Google Analytics / Google Tag Manager, Google Ads, Meta Training
• Klayvio
• CRM Platforms
• Understanding of ERP system integration with Shopify

Soft Skills & Personal Attributes:

• Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
• Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
• Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
• Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
• Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.

Our Financial Services client is seeking a Lead Product Manager to join their team for the next 6 months, 40 hours/week. This role is hybrid onsite 3 days a week in New York, NY.

Role Summary
The Lead Product Manager for the Enterprise Communications Platform is responsible for owning, evolving, and scaling the systems that power millions of customer touchpoints across email, SMS, and push notifications. This role drives the multi-year platform strategy, roadmap, and governance framework that enables Marketing and cross-functional teams to deliver personalized, compliant, and coordinated customer journeys. This is a platform-focused product leadership role centered on technical depth, customer-centric thinking, and strong cross-functional execution.
 

Top Must Have Skills

7+ years of product management experience within MarTech, digital platforms, or customer experience technology
Hands-on experience with Adobe Campaign, Adobe Journey Optimizer, or similar enterprise communication platforms
Proven ownership of digital platforms or enterprise capabilities serving multiple stakeholders
Strong understanding of data-driven communications, event triggers, and personalization frameworks
Experience operating within regulated environments (Financial Services preferred), including TCPA, CAN-SPAM, and CCPA/GDPR
Demonstrated success building A/B testing and multivariate testing capabilities into communication flows
Ability to translate complex technical concepts for non-technical audiences and vice versa

Additional Qualifications

Experience driving platform strategy, roadmap development, and backlog management
Strong partnership skills with Engineering, Marketing, Data, Operations, Compliance, and Legal teams
Ability to balance platform stability, technical debt, and high-impact capability delivery
Experience defining technical requirements, data models, and acceptance criteria
Strong communication, documentation, and stakeholder management skills
Ability to lead initiatives independently from concept through delivery
A mindset for building reusable, scalable solutions that reduce operational friction

Responsibilities
Platform Strategy and Roadmap

Own the multi-year roadmap and enhancement backlog for Adobe Campaign and Adobe Journey Optimizer
Advance the organization from transactional messaging to integrated, multi-channel journeys
Prioritize scalable enhancements that support multiple lines of business
Balance long-term platform health, stability, and technical debt with high-impact capability delivery

Data and Architecture

Partner with Data Engineering to define event triggers, data structures, and personalization models
Translate business needs into technical requirements and clear acceptance criteria
Ensure the platform can support increasingly dynamic, real-time, and responsive communications

Governance and Standards

Establish standards for reusable templates, fatigue rules, and cross-channel frequency management
Define and govern data elements, event triggers, and communication logic
Collaborate with Compliance and Legal to ensure regulatory and privacy alignment

Execution and Adoption

Lead quarterly planning and backlog refinement across cross-functional teams
Monitor platform performance and identify optimization opportunities
Champion adoption of Adobe Campaign and Adobe Journey Optimizer across the organization
Develop and deliver training, documentation, and best practices
Serve as the primary point of contact for Adobe partnership discussions, including new product releases

How You Will Stand Out

You are a Translator: Able to clearly communicate Adobe workflow logic to business partners and articulate business goals to technical teams
You are a Builder: You create roadmaps rooted in customer pain points and data insights, not just by inheriting existing plans
You Value Simplicity: You prioritize durable, reusable capabilities that empower Marketing Operations and reduce bottlenecks

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Position Title: Program Manager of Reading for Adults

Location: New York, NY (Hybrid)

About Literacy Partners

Literacy Partners advances literacy two generations at a time by supporting adults, parents, and caregivers in nurturing the literacy skills they and the children in their lives need to thrive. We envision a world in which everyone has the literacy skills necessary to create social and economic opportunities for themselves, their children, and their communities.

Learn more about Literacy Partners: Description

Reporting to the Executive Director of Adult & Family Literacy, the Program Manager of Reading for Adults is a reading science specialist, educator, and curriculum developer who advances Literacy Partners’ two-generation mission through high-quality instruction and a strong volunteer-supported model. This role provides high level Adult Education instruction and trains volunteers to provide tutoring. Additionally, the Program Manager of Reading for Adults analyzes program data to improve literacy outcomes, curriculum, optimize volunteer impact, and drive continuous program enhancement.

Key responsibilities

Lead Reading for Adults (RFA) Instruction

• Serve as the lead instructor for emergent adult readers, delivering explicit, systematic reading science instruction that drives measurable growth in decoding, fluency, vocabulary, and comprehension. Classes are conducted virtually.
• Design a virtual classroom culture that honors dignity, builds academic confidence, and positions adult learners as capable scholars and caregivers.
• Own learner progress—using assessment, progress monitoring, and data to refine instruction and move students toward GED, workforce, civics and postsecondary pathways.

Co-Build the Instructional Engine

• Member of the RFA curriculum design team, developing a clear scope and sequence aligned to reading science and adult learning theory.
• Create structured lesson frameworks and skill routines that make high-quality literacy instruction replicable.
• Continuously evaluate and strengthen instructional systems to ensure coherence, rigor, and measurable learner outcomes.

Architect the Volunteer-Powered Model for Intensive Literacy Classes 

• Design and manage a volunteer infrastructure that supports both decoding/fluency instruction and structured English speaking/comprehension practice.
• Train and coach volunteers to deliver consistent, aligned practice that reinforces classroom goals—especially for adults at very low reading levels.
• Build accountability systems (placement, feedback, engagement tracking) that elevate volunteer impact and instructional quality. 

Drive Program Excellence & Integration

• Maintain accurate, up-to-date data on the volunteer-led classroom component (volunteer assignments, attendance, hours, and session outcomes), ensuring timely tracking, reporting, and continuous program improvement.
• Ensure operational excellence so instruction remains the center of gravity—enrollment coordination, scheduling, materials, and classroom readiness.
• Collaborate cross-functionally to align student support services, data reporting, and two-generational outcomes.
• Represent the program internally and externally, elevating adult learners and advancing Literacy Partners’ instructional leadership in the field.

Additional Responsibilities

• Support Literacy Partners’ fundraising and program events throughout the year as needed.
• Other tasks as assigned.

Qualifications

• Minimum two-year experience teaching ESOL or ABE to adult students (preferably parents of young children and lower-level learners). 
• Master’s Degree in a related field (e.g., Education, TESOL, Early Childhood, Public Health, Social Work). TESOL certification preferred.
• Familiarity with assessment tools and test batteries designed for adult learners.
• Proficiency in Zoom and online instruction, and presentations
• Outstanding written, verbal, and interpersonal communication skills and proven relationship management skills.
• Excellent computer skills, including spreadsheets, word processing, and database management.
• Demonstrated experience working in a collaborative work environment and promoting teamwork.
• Demonstrated ability to communicate, motivate, lead, and relate effectively to a wide variety of individuals.
• Able to work both independently and in cross-functional teams and solve problems creatively.
• Proficiency in Spanish is highly desirable.
• A great sense of humor.

Additional Workplace Expectations:

• This is a full-time, exempt position. 
• This is a hybrid position. A minimum of 2 days in the downtown NYC office and occasional onsite activities with partners
• Must be accessible during program hours. Reading for Adults is an online evening class, held from 6:00–9:00 PM, 2 days a week, and is subject to change based on partnerships and funding parameters

Compensation and Benefits:

• The annual starting salary range for this position is $67,000 - $70,000.
• Literacy Partners is also proud to offer additional competitive benefits, including 20 vacation days, 3 personal days, 12 paid holidays, 40 hours of sick leave, excellent medical, dental, and vision plans, employer match to retirement plan contributions, employer-sponsored life insurance and long-term disability insurance, and access to pre-tax benefit programs such as commuter benefits and flexible spending accounts.

How to Apply: Send a resume with a thoughtful cover letter attached to Put “Program Manager of Reading for Adults” with your name in the subject line. Interviews will be granted on a rolling basis until the position is filled. 

Literacy Partners is committed to diversity and is a proud Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.