Engineering Jobs in Highland Park, MI

87 positions found — Page 6

Product Manager
Salary not disclosed
Detroit, Michigan 1 week ago

This is an on-site position, NOT remote/hybrid

Travel: 15% (Domestic trade shows, supplier visits, athlete/coach insights)

About Us

Epoch Sports is a leading sports innovation company rooted in lacrosse and rapidly expanding into other team sports and performance gear. With a passion for innovation, design, and community, Epoch delivers best-in-class equipment, apparel, and digital experiences that empower athletes to Live. Play. Be. Epoch. From elite performance lacrosse gear to lifestyle apparel, Epoch is building a culture around the modern athlete.

Why Join Us?

Epoch sports is redefining how gear is designed and delivered to athletes at all levels. Help shape one of the fastest-growing sports brands in North America. You'll work in a fast-moving, ideas-first environment that values curiosity, creativity, innovation and performance. Remote flexibility and a team culture that values work-life balance and growth. Employee discounts and early access to gear and apparel drops and a competitive salary and benefits package.

Job Description

The Product Manager is responsible for owning the full product life cycle of Epoch Sports' hard-goods equipment (e.g., lacrosse, hockey, and baseball/softball lines) from concept through end-of-life. Operating out of our Detroit headquarters and collaborating daily with Engineering, Design, Manufacturing, Marketing, Sales, and Finance, the Product Manager will translate athlete insights and market analytics into profitable, best-in-class products that reinforce Epoch's reputation for performance and innovation.

Key Responsibilities

  • Strategy & Road-Mapping
  • Build and maintain a 3-year product roadmap aligned with corporate strategy, category trends, and revenue/profit targets.
  • Conduct market segmentation, competitor benchmarking, pricing analysis, and consumer research to identify white-space opportunities
  • New Product Development (NPD)
  • Author product briefs with clear value propositions, feature sets, volumes, cost targets, and launch timing; secure cross-functional approval through stage-gate process.
  • Serve as the Program Manager for assigned NPD projects—driving timeline adherence, risk mitigation, and milestone communication.
  • Champion voice-of-customer (VOC) testing with athletes, coaches, and dealers; translate feedback into actionable design requirements.
  • Lifecycle Management
  • Monitor sell-through, margin, and inventory health post-launch; drive cost-reduction, line extensions, or end-of-life decisions.
  • Collaborate with Operations and Finance to manage SKU rationalization and maintain optimal inventory turns.
  • Commercial Readiness
  • Partner with Marketing to build go-to-market (GTM) assets—positioning statements, feature/benefit narratives, packaging, POP, and digital content.
  • Train Sales Reps, Customer Service, and Retail Partners on product knowledge, differentiation, and competitive advantages.
  • Source additional manufacturing equipment to bring products to market.
  • Financial Ownership
  • Own P&L for assigned categories—set pricing, forecast volumes, track COGS, and optimize gross margin.
  • Prepare business cases and ROI analyses for capital expenditures or tooling investments.
  • Continuous Improvement & Innovation
  • Stay abreast of emerging materials, technologies, and consumer trends; recommend patent or IP opportunities.
  • Facilitate cross-functional retrospectives to capture lessons learned and refine the Product Development Process (PDP).

Qualifications

  • Bachelor's degree in Business, Engineering, Industrial Design, Sports Management, or a related field.
  • 3–5 years of product management experience in consumer goods; sporting-goods or performance equipment strongly preferred.
  • Demonstrated success launching products from concept through commercialization with measurable revenue impact.
  • Proficiency in data analytics tools (Excel, Power BI, Tableau, or similar) and familiarity with PLM/ERP systems.
  • Strong project-management skills—ability to lead cross-functional teams, manage overlapping priorities, and hit aggressive timelines.
  • Excellent written and verbal communication skills; comfortable presenting to executives, retailers, and end-users.
  • Passion for sports and understanding of athlete performance needs; lacrosse, hockey, or baseball background a plus.

Preferred Qualifications

  • MBA or Master's in Product Design/Engineering.
  • Experience with Lean Product Development or Agile methodologies.
  • Knowledge of materials science (composites, polymers), protective equipment standards, or sports governing-body certification processes (NOCSAE, ASTM, CSA).

Work Environment and Physical Demands

  • Office, R&D lab, and production floor settings; may require occasional use of PPE
  • Ability to lift up to 25 lbs. for product samples/field testing
  • Willingness to attend weekend tournaments, clinics, and trade shows several times per year.

Equal Employment Opportunity (EEO) Policy

Epoch Sports provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Not Specified
Autonomous Vehicle Operations Supervisor
Salary not disclosed
Detroit, Michigan 1 week ago

The AV Supervisor will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Supervisor will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.

Key Responsibilities

  • Lead, coordinate, and supervise AV Driver/Operator teams across assigned locations.
  • Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
  • Ensure compliance with all safety, security, and operational protocols.
  • Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
  • Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
  • Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
  • Monitor site productivity metrics and implement improvements to enhance efficiency.
  • Respond to on-ground escalations and operational emergencies promptly.
  • Prepare weekly operational status reports and performance summaries.
  • Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
  • Travel between Tampa, Baltimore, and Pittsburgh as operational needs require.

Qualifications

  • 3+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
  • Prior experience in a supervisory or lead role managing teams.
  • Strong understanding of safety protocols and compliance-driven environments.
  • Excellent communication, leadership, and people management skills.
  • Ability to analyze performance metrics and identify process improvement opportunities.
  • Comfortable working in dynamic and fast-paced field settings.
  • Valid driver's license with a clean driving record.
  • Ability to travel between assigned cities as needed.

Preferred Skills

  • Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
  • Knowledge of incident reporting, compliance documentation, and operational audits.
  • Technical aptitude to understand basic AV system operations and diagnostics

Work Environment

  • Significant travel required - approximately 90% of the time across locations.
Not Specified
Assistant Project Manager
Salary not disclosed
Warren, Michigan 1 week ago

Assistant Project Manager

Location: Warren, Michigan (100% in-office)

Travel: Less than 25%

Reports To: President

Company: Crown Enterprises, LLC

Role Overview

We are seeking a self-motivated and detail-oriented Assistant Project Manager to join our Property Operations team. This is a great opportunity for someone early in their career to gain hands-on experience in real estate development, property maintenance, and small-scale projects—while working with a portfolio that stretches across North America.

Key Responsibilities

  • Addressing and curing property violations and municipal compliance issues.
  • Coordinating property services such as lawn care, snow removal, and site cleanup (e.g., illegal dumping).
  • Managing small construction and repair projects involving one or two trades (e.g., paving, fencing, signage).
  • Communicating with contractors, service providers, and local agencies.
  • Conducting site visits and inspections across regional locations.
  • Assisting senior team members with project tracking, documentation, and reporting.

Ideal Candidate Profile

  • Bachelor's degree in Construction Management, Engineering, Real Estate, or a related field preferred (or equivalent experience).
  • 1–2 years of experience in construction, property management, or facilities operations.
  • Ability to work in a fast-paced environment, take ownership of projects to completion, and act with a sense of urgency.
  • Excellent verbal and written communication skills.
  • Excellent multitasking and prioritization skills, with a strong attention to detail.
  • Must be available to work full-time in-office at our Warren, Michigan headquarters
  • Willingness to travel occasionally to sites across North America

About Crown Enterprises, LLC

Crown Enterprises, LLC is a privately held real estate development and management firm headquartered in Warren, Michigan. With assets spanning 47 U.S. states, Canada, and Mexico, we specialize in transportation-related facilities for our affiliates and other leading corporations.

Not Specified
Global Commodity Buyer
🏢 TRG
Salary not disclosed
JOB SUMMARY:
The Global Commodity Buyer is responsible for developing and executing global sourcing strategies for assigned commodities to ensure continuity of supply, cost competitiveness, quality, and compliance with customer and regulatory requirements. Operating within a Tier 1 automotive manufacturing environment, this role manages supplier relationships across multiple regions, negotiates commercial agreements, and collaborates cross functionally with Engineering, Quality, Operations, Program Management, and Finance to support current production and new program launches.
KEY ROLES, RESPONSIBILITIES:
Compliance and Governance:
  • Ensure compliance with company purchasing policies, ethical sourcing standards, and trade requirements. Support sustainability, regulatory, and customer requirements.
  • Maintain audit-ready documentation and sourcing approvals
Global Commodity Strategy and Sourcing:
  • Develop and execute global sourcing strategies for assigned commodities.
  • Define supplier footprint, sourcing models, and localization strategies.
  • Monitor commodity market trends, capacity constraints, and cost drivers.
Supplier Selection and Commercial Negotiations:
  • Lead RFQs/RFPs, supplier evaluations, and sourcing decisions.
  • Conduct commercial negotiations (pricing, LTAs, tooling, payment terms, indexation)
  • Award business in alignment with internal approval and governance processes.
Cost Management and Value Creation:
  • Drive year-over-year cost reductions and total cost of ownership improvements.
  • Perform cost analysis and cost modeling, track and validate savings with Finance.
Supplier Relationship and Performance Management:
  • Manage global supplier relationships across quality, cost, delivery, and responsiveness.
  • Support supplier performance reviews and corrective action follow up.
New Program and Launch Support:
  • Support new product launches by ensuring suppliers meet APQP, PPAP, and SOP requirements and coordinate sourcing timelines with internal stakeholders.
  • Ensure tooling, capacity, and commercial readiness to support launch milestones.
Risk Management and Supply Continuity:
  • Identify and mitigate supply chain risks, develop contingency plans
  • Lead supplier-related escalation management during disruptions
Health, Safety, and Wellness:
  • Prioritize safety and comply with the Health and Safety Management System.
  • Support risk reduction, hazard identification, and continuous improvement efforts.
  • Ensure compliance with health, safety, and wellness legislation and standards.
  • Uphold and adhere to the Code of Ethics and Professional Conduct.
Environmental:
  • Promote the global Environmental Management System with a focus on footprint reduction, recycling, and resource efficiency.
  • Ensure compliance with environmental legislation and standards.
EDUCATION BACKGROUND:
Bachelor's Degree in one of the following:
  • Supply Chain Management
  • Business Administration / Commerce
  • Purchasing or Procurement Management or other related field – or equivalent experience
WORK EXPERIENCE:
5–10 years of progressive purchasing or strategic sourcing experience.
Majority of experience is typically in:
  • Tier 1 automotive suppliers or OEM automotive manufacturing
  • Contract and negotiation experience
COMPUTER SKILLS:
  • MS Office Suite (Excel, PowerPoint, Word)
  • ERP Systems
  • eSourcing / RFQ platforms
  • Supplier performance management tools
TRAINING REQUIREMENTS:
  • Costing & Financial Analysis Tools
  • Automotive Specific Systems and Processes
  • (PPAP, APQP)
Not Specified
Applications Engineering- Revamp
Salary not disclosed
Southfield, Michigan 1 week ago

We're looking for people who:

  • Can examine and provide solutions for problems with customers' existing equipment
  • Enjoy technical/mechanical/electrical problem solving
  • Understand engineered solutions for existing products
  • Able to develop cost estimates and provide foundational reasoning, with accuracy
  • Can work well under pressure and in Team environments
  • Driven towards personal development and improvement

What we do:

  • We provide Air Pollution Control solutions to our customers. We organize and focus ourselves on our customers' industries and applications. We work with these customers to help maintain the longevity and reliability of this equipment throughout its lifetime.

Why we're in business:

  • Dürr provides value-added solutions to our customers. We pride ourselves on the thoroughness of our pre-sale consultation and solution development, the quality and longevity of our equipment, and our best-in-class service from initial customer inquiry through the life of the equipment.
  • We seek long-term partnerships with customers that value our approach.

Essential Functions and Responsibilities:

  • Review customer RFQs and assure compliance with requirements, specifications, and clearly identify exceptions to be taken.
  • Clearly define the scope of work and develop associated cost estimates.
  • Review vendor and subcontractor quotes for compliance with specifications and completeness of scope
  • Work with the Sales team to communicate with the Customer both directly and indirectly
  • Drive product improvement and standardization of designs.

Qualifications and skills:

The ideal candidate for this role possesses mechanical and electrical aptitude and is comfortable troubleshooting issues with industrial equipment. The successful candidate will be capable of translating those solutions into proposals for customers as well as communicating them with the Operations team for project execution.

  • Bachelor of Science in Engineering is preferred but not required
  • Experience in Engineering, Application Engineering a plus
  • Demonstrated knowledge of process equipment design
  • Ability to understand fabrication and field installation criteria and the ability to develop preliminary scopes of work for outside pricing activities
  • Ability to create and maintain project schedules
  • Excellent time management and organizational skills
  • Excellent technical writing and verbal communication skills
  • Able to effectively interface with engineering and estimating departments, contractors, suppliers, and customers
  • Occasional travel may be required with Sales and Operations, 0-5% travel
  • Willing and able to work overtime, weekends, and holidays when necessary
  • The position will be located in Southfield, MI

Physical Demands: Main duties are computer-based. On-site duties may include climbing stairs and ladders.

Dürr CTS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.

Note to all Staffing Agencies: Dürr CTS, Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as-needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr will not be obligated to pay a referral fee.

Not Specified
Account Executive - Manufacturing Solution Sales
Salary not disclosed
Detroit, MI 1 week ago

Sales Account Executive- Manufacturing


Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.


Job Description

We are looking for a Sales Account Executive who is passionate, self-motivated, and business savvy, with a strong desire to overachieve their professional and financial goals to join our team. This is an exciting opportunity to utilize your solution selling skills, to drive business within named accounts in the Manufacturing sector. In this role you will have the opportunity to collaborate with our best in class, presales, customer success, and professional services teams, to ensure that your customers view you as a trusted advisor who can deliver solutions well past software alone.


Responsibilities

  • Manage full sales cycle from researching accounts to closing business.
  • Discovering, developing, and managing business relationships with prospects and current customers to sell software, services, and other related solutions.
  • Selling wide and deep into accounts by identifying client needs and opportunities where IMAGINiT products and services will improve client growth and productivity.
  • Leading account strategy sessions with current clients, prospects, and internal teams.
  • Developing and delivering presentations and proposals.
  • Increasing IMAGINiT visibility in the industry by attending networking events, using social media, referrals, etc.
  • Collaborating across IMAGINiT business units working with other channel partners to secure customer business.


Qualifications

  • 5+ years of direct sales experience selling software solutions to mid-size and large enterprises.
  • Measurable track record in new business development and overachieving sales team targets.
  • Proven hunter mentality with a track record of sales success.
  • Strong business acumen, and ability to have business conversations at all levels.
  • Excellent problem solving, negotiation, and closing skills.
  • Ability to manage the entire sales process from prospecting through close.
  • Strong verbal and written communication skills and CRM usage.
  • Experience with multi-product/services selling is a plus.
  • Experience selling within the Manufacturing sector is a plus.
  • Bachelor’s degree or equivalent is a plus.


Additional Information

What can you expect?

  • Comprehensive onboarding program and on-going training that prepares you for success.
  • Approachable leadership team who truly cares about you and your customers.
  • Opportunities for growth and development with opportunities to move up or horizontally within the organization.
  • You will be surrounded by armies of people that you can leverage from a strong technical team including pre-and-post sales engineers, marketing, and a technical support team second to none.


Hybrid/Remote Work

  • Ability to maintain appropriate productivity and performance.
  • Have a work environment that is free from distractions and has a reliable internet connection.
  • Ability to dedicate their full attention to their job duties and be available via Teams and/or phone during work hours.
  • Required to attend all mandatory meetings and/or events and be responsive to any communication from colleagues, customers, and management.

Travel

  • 20-25% annually


Total Compensation

  • Salary $75,000-$85,000
  • OTE Range $180,000 Plus


Benefits

  • Health, Dental, and Vision
  • Health Savings Account with Employer Matching Contribution
  • Limited Purpose FSA Account
  • Medical Flexible Spending Account
  • Dependent Care Assistance Plan
  • Short & Long-Term Disability
  • Wellness Programs
  • Employee Assistance Program
  • Group Term Life Insurance
  • Voluntary Life Insurance
  • Paid Holidays
  • Vacation and Sick Leave
  • 401(k) with company match
  • Tuition Reimbursement
  • Service Awards
  • Employee Referral Bonus Program


Visit us at for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.

Not Specified
Account Manger
Salary not disclosed
Detroit, MI 1 week ago

Who we are:

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

About the role:

The Account Manager is responsible for managing the assigned key OEM / ODM customers, including meeting or exceeding budgets and growth targets. Drive teamwork and support across Customer Service in Raleigh, Business Units in Taiwan and the factories located in Asia, to achieve the sales goals and objectives. Foster a culture of teamwork and information sharing.

Two open Account Manager positions –

  • One located in the Northeast, preferably in the Baltimore/Philadelphia region.
  • One located in the Midwest, preferably in the Detroit/Chicago region.


Key responsibilities:

  • Develop strong knowledge of market, accounts, competition and industry trends and utilize that in support of the Regional and Account business plans.
  • Develop and maintain a Key Account Strategy to drive growth and achieve or exceed annual goals, metrics and expectations.
  • Customer relationship growth and management.
  • Responsible for new business development - RFQs, pricing negotiation, value proposition, and contract negotiation.
  • Provide internal account leadership thru insight to customer inputs and priorities, customer product/portfolio roadmaps, execution of customer process requirements, and contract compliance.
  • Drive NPI and project execution and schedule with internal and external customers.
  • Monitor, analyze, and drive sales metrics and results.
  • Drive funnel growth and forecast accuracy across all product lines and accounts.
  • Ensure customer issues are resolved through the escalation process.
  • Cradle to grave Sales Management – opportunity to EOL closure.



Key Competencies/Behaviors/Strengths

  • Professional Selling Skills - Both large account management and new account development.
  • Develop and grow customer relationships.
  • Highly motivated self-starter with exceptional communication and negotiation skills.
  • Proficient with MS Excel & PowerPoint.
  • Results oriented.
  • Strong organizational and time management skills.
  • Ability to adapt to Delta’s unique and dynamic culture.

Minium Qualifications:

  • Bachelor’s degree in electrical engineering or technical field, or commensurate technical sales experience.
  • Understanding of power management and/or thermal solutions.
  • Experience leading and managing cross-functional teams.
  • Excellent project planning, execution, and tracking skills.
  • Strong communication, interpersonal, and presentation skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
Not Specified
Spray Painter
Salary not disclosed
Madison Heights 1 week ago
Job Title: Spray Painter Schedule: Monday – Friday, 6:00 AM – 2:30 PM Overtime: Required as needed during weekdays and some Saturdays (March–November may exceed 50 hours/week) Pay Rate: $22–$24/hour (dependent on experience) Experience Required: Minimum 3 years of relevant hands-on spray painting experience Company Focus Areas: Environmental Design & De cor Engineering Custom De cor, Signage & Architectural Solutions Craftsmanship & Technology-Driven Manufacturing Full-Scope Project Management & Installation Services Key Responsibilities: Apply paint to letters, signage, numbers, and decorative items using a hand-held pneumatic spray gun Finish de cor elements made of wood, metal, plastic, and foam with appropriate paint and primers Ensure proper surface preparation and select the correct products for each material Perform final quality checks before items leave the paint area Maintain a clean and safe work environment, including changing air filters and cleaning workspaces Clean and maintain spray equipment to ensure optimal performance Follow verbal and written instructions precisely Take on additional tasks as assigned by supervisors Qualifications & Skills: Minimum of 3 years' experience using gravity-fed spray guns Familiarity with materials and processes related to signage and graphics preferred Strong attention to detail and quality-focused mindset Ability to thrive in a fast-paced environment with a sense of urgency Reliable and flexible with the ability to work extended hours and weekends as needed Excellent problem-solving and comprehension skills Open to constructive feedback and continuous improvement Physical Requirements: Must be able to regularly lift 50+ pounds Ability to stand for extended periods and perform repetitive motions Must wear appropriate PPE, including safety glasses at all times and a respirator as required Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Automotive Technical Specialist
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.

The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.

During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.

• Assist dealers’ technical assistance request.

• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.

• Provide real-time technical subject matter expertise to agents and dealer.

• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.

• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.

• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.

• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.

• Assist dealers via phone and email.

• Walk the dealer through all facets related to the escalating technical concerns.

• Escalate for additional assistance when needed.

Manage dealer escalation concerns/issues.

• Document processes where there are no current standards.

• Maintain a positive work environment that fosters team performance; support and contributes to open communication.

• Identify and report all concerns regarding the program to the appropriate Manager.

• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.

• Attend and participate in team meetings.

• Demonstrate leadership capabilities.

What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.

•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.

• Communicate and articulate in a professional and effective manner both verbally and written.

• Ability to exercise independent judgment and decision-making.

• Reasoning ability and logical thinking.

• A good listener with a proven ability to build relationships with all types of people.

• Strong time management skills, attention to detail, and outstanding follow-up skills.

• The ability to work well under pressure with tight deadlines.

A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.

Suite 220 Allen Park, Michigan 48101.

•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.

What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite
Not Specified
Senior Creative Designer
Salary not disclosed
Warren, MI 1 week ago

You’ll be part of GM’s Exterior Design organization, a highly collaborative studio that partners closely with advanced and production design teams, digital and clay sculpting, engineering, and fabrication. The team works together to translate bold ideas into feasible, beautifully executed vehicles while maintaining a strong connection to brand identity and customer needs. Designers regularly engage with leadership, cross‑functional partners, and fellow creatives in a supportive environment that values innovation, craftsmanship, and pushing the boundaries of mobility design.


In this role, you will:

  • Create bold, fresh, future‑focused exterior design concepts through traditional sketching and digital workflows (2D and 3D).
  • Develop award‑winning ideas grounded in a deep understanding of customer needs, brand identity, and emerging mobility trends.
  • Partner frequently with sculpting, engineering, and fabrication to refine and execute designs that meet performance, feasibility, and aesthetic goals.
  • Apply strong design taste, intuition, craftsmanship, and accuracy backed by an impressive portfolio across production and/or advanced projects.
  • Present concepts regularly to design leadership, demonstrating design courage and a willingness to challenge convention.
  • Mentor and support less experienced designers to help elevate their craft and design execution.
  • Operate effectively under general guidance and deliver high‑quality work within a deadline‑driven environment.


Your Skills & Abilities (Required Qualifications):

  • 5+ years of experience in exterior automotive design (production, advanced, or both).
  • Strong sketching, ideation, and visual storytelling abilities.
  • Proven ability to deliver high‑quality design solutions from concept through refinement.
  • Experience working collaboratively with sculpting, engineering, and cross‑functional teams.
  • Strong presentation skills and comfort sharing ideas with leadership.
  • Portfolio demonstrating strong exterior design craftsmanship, creativity, and process.


What Will Give You a Competitive Edge (Preferred Qualifications):

  • Experience with common design tools such as:
  • Photoshop (2D visualization)
  • Blender or other 3D modeling tools
  • Vizcom or AI‑assisted concept tools
  • Alias or similar automotive surfacing/visualization tools
  • Bachelor’s degree in Transportation Design, Fine Arts, Automotive Design, or related field.
  • Experience mentoring junior designers.
Not Specified
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