Engineering Jobs in Fl

422 positions found — Page 9

Controls Engineer
✦ New
Salary not disclosed
Jacksonville, FL 1 day ago

Job Description:


One of our medical device companies is looking for Sr. Controls Engineer's to join their team Engineer team. This person will be responsible for providing hands on controls and automation support for various manufacturing platforms in their regulated industry. This role will focus on PLC, HMI, motion, and system integration to ensure stable, compliant, and high-performing production systems. The ideal candidate will have strong experience supporting high-volume manufacturing equipment and the ability to independently own complex technical issues. This position will also perform validation of PLC, HMI, robot, and machine vision system programs.



Primary Responsibilities:


• Develop, modify, and support PLC programs (preferably Allen-Bradley).

• Maintain and enhance HMI applications (Wonderware, ArchestrA, FactoryTalk View or equivalent). • Lead troubleshooting of automation, motion, and sequencing issues.

• Resolve chronic downtime and performance issues using structured root cause analysis.

• Support motion systems, servo drives, vision systems, and peripheral equipment.

• Lead controls-related upgrades, retrofits, and platform enhancements.

• Support FAT/SAT, commissioning, and equipment startups.

• Implement changes through formal change control and validation processes.

• Ensure compliance with FDA, GMP, and internal validation requirements.

• Maintain technical documentation and validation records.

• Collaborate with Operations, Maintenance, Quality, and Engineering teams.

• Provide technical guidance to technicians and junior engineers.

Not Specified
Account Manager
✦ New
Salary not disclosed

Company Description

Technical-Link North America specializes in engineering staffing, connecting talented engineers with leading organizations. With a focus on providing tailored solutions, the company ensures both employers and job seekers achieve their respective goals. Technical-Link supports the engineering industry by offering resources to facilitate career growth and company success. The organization takes pride in fostering meaningful professional relationships and delivering quality services.


Role Description

This is a full-time, on-site position in West Palm Beach, FL, for an Account Manager. In this role, you will develop and manage client relationships while identifying staffing needs and securing new job opportunities for our recruiting team. Daily responsibilities include building relationships with hiring managers, qualifying job requirements, negotiating rates and terms, and partnering closely with recruiters to deliver qualified engineering talent to client organizations. You will play a key role in expanding client partnerships and ensuring a high level of service and satisfaction.


Responsibilities

  • Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
  • Lead sales initiatives by identifying new business opportunities through warm calling and networking.
  • Negotiate contracts and agreements to maximize profitability while meeting client expectations.
  • Utilize Bullhorn to manage account information, track sales activities, and analyze performance metrics.
  • Collaborate with internal teams to deliver tailored solutions that meet market demands.
  • Conduct regular account reviews to assess performance, identify areas for improvement, and implement strategies for growth.
  • Communicate effectively with clients regarding product updates, service changes, and promotional offerings.


What We're Looking For

  • Highly motivated and competitive with a strong drive to win business and grow accounts
  • Comfortable with outbound sales activity, including calling, networking, and developing new client relationships
  • Strong relationship-building skills with the ability to earn trust quickly with hiring managers and decision makers
  • Confident communicator who can clearly qualify job requirements and manage client expectations
  • Organized and accountable with the ability to manage multiple priorities in a fast-paced environment
  • Resilient and persistent, with the ability to handle rejection and continue building new opportunities
  • Coachable and eager to learn within a performance-driven sales environment
  • Proficient with CRM or ATS systems such as Bullhorn, with strong attention to detail in documentation


Requirements

  • Bachelor’s degree or equivalent professional experience
  • 2+ years of staffing, recruiting, account management, or B2B sales experience
  • Experience developing client relationships and generating new job opportunities
  • Experience negotiating rates, contract terms, or service agreements
  • Experience using CRM or ATS systems (Bullhorn preferred)
Not Specified
Sales Executive – Construction Solutions
✦ New
Salary not disclosed
Miami, FL 1 day ago

Location: Remote, U.S.-based, with preference for candidates based in Florida or the Southeast

Job Type: Full-Time

Travel: 25%+ based on client and business needs


About DDSCAD

DDSCAD helps architecture, engineering, construction, and owner organizations improve how they design, coordinate, build, and deliver projects. As an established Autodesk partner serving the industry since 1988, we combine software expertise with implementation, training, advisory, and professional services to help clients improve workflows, collaboration, and project outcomes.


Opportunity

Help build DDSCAD’s next growth engine in construction software. We combine the agility of an entrepreneurial team with the credibility and foundation of an established Autodesk partner, and we’re looking for a proven hunter to win new logos, build pipeline, and drive measurable growth—with uncapped earning potential.


We are hiring a Sales Executive – Construction Solutions to drive new business and net-new logo acquisition across the AEC market. This role focuses on Autodesk construction solutions within the Autodesk Forma ecosystem, including capabilities formerly known as Autodesk Construction Cloud (ACC).

This is a hunter role for someone who can open doors, generate qualified pipeline, run strong discovery, and close new business by connecting client pain points to software, services, and measurable business outcomes.


Role Summary

The Sales Executive – Construction Solutions is responsible for generating net-new revenue by identifying, engaging, qualifying, and closing new clients for DDSCAD’s construction software and related service offerings.

The role will focus primarily on organizations that can benefit from Autodesk’s construction technology stack, including collaboration, document control, project management, coordination, and connected workflow solutions.

This is not a passive inbound role. We are looking for a proactive, commercially sharp sales professional who is comfortable prospecting into construction and project-delivery environments and who can build credibility with executives, operations leaders, and technical stakeholders.


Key Responsibilities

●    Build and manage a pipeline of qualified new-logo opportunities focused on construction software solutions and related services

●    Prospect through outbound calls, email, LinkedIn, networking, events, referrals, partner relationships, and targeted account development

●    Identify and engage target accounts across general contractors, subcontractors, developers, owners, and AEC firms

●    Conduct discovery conversations to understand client workflows, pain points, digital transformation priorities, and business drivers

●    Position DDSCAD’s value across software, implementation, training, advisory, and client success support

●    Lead the sales process from initial outreach through qualification, solution alignment, proposal, negotiation, and close

●    Coordinate with internal technical and delivery teams to ensure accurate solution positioning and a strong post-sale handoff

●    Maintain accurate pipeline, activity, forecasting, and opportunity data in CRM

●    Build productive working relationships with Autodesk field teams and other relevant ecosystem partners

●    Stay current on construction technology trends, BIM/VDC workflows, collaboration platforms, and Autodesk’s evolving Forma ecosystem



What We’re Looking For

●    5+ years of quota-carrying B2B sales experience in the construction space

●    Demonstrated success in new business development and net-new logo acquisition

●    Proven hunter mentality with a consistent track record of meeting or exceeding sales quotas

●    Required: proven success closing mid-market deals in software, services, or solution sales

●    Preferred: experience supporting or closing enterprise-level opportunities involving complex stakeholders and longer sales cycles

●    Experience selling one or more of the following: construction technology, Autodesk solutions, SaaS, AEC software, BIM/VDC-related services, consulting, or workflow transformation solutions

●    Strong consultative selling, discovery, and opportunity management skills

●    Excellent communication, presentation, problem-solving, and negotiation skills

●    CRM fluency and the ability to manage the full sales cycle independently

●    Ability to communicate effectively with executives, project leaders, operations stakeholders, BIM/VDC leaders, and technical users

●    Disciplined follow-up habits and strong CRM hygiene; Salesforce experience is preferred

●    Familiarity with the AEC industry and construction project-delivery environment is strongly preferred

●    Professionals with real-world experience in VDC, preconstruction, and/or field construction, combined with a genuine passion for technology and digital transformation, are especially encouraged to apply

●    Bachelor’s degree preferred, or equivalent relevant experience

●    Willingness to travel 25%+ in support of client engagement, business development, and team collaboration



What Success Looks Like

●    Consistent creation of qualified pipeline

●    Growth in net-new accounts and closed-won revenue

●    Strong alignment between what is sold and what DDSCAD can deliver successfully

●    Clear CRM visibility, forecast accuracy, and professional follow-through

●    Trusted relationships with clients, internal teams, and Autodesk stakeholders



What We Offer

●    Medical, dental, and vision benefits offered

●    401(k) with company match

●    Generous vacation, sick time, and paid holidays

●    Ongoing training and professional development

●    A collaborative, growth-focused culture with opportunities for advancement

●    Remote flexibility, backed by a strong technical and administrative support team

●    Competitive base salary with uncapped commission potential



Why Join DDSCAD

●    Join a company operating at the intersection of software, services, and digital transformation in the AEC industry

●    Sell solutions that address real operational and project-delivery challenges

●    Work closely with leadership and subject-matter experts in a focused, entrepreneurial environment

●    Help shape growth in a market where strong performers can make a visible impact



Compensation

●    Competitive base salary

●    Uncapped commission structure

●    Target earnings aligned with experience and performance

●    Benefits package and paid time off



Target Compensation Range

●    Base salary: Depends on experience between $75k to $100k

●    On-target earnings: $170,000–$210,000

●    Commission: Uncapped



Apply

If you have a proven track record in new-business sales, understand the construction industry, and want to help scale a high-growth construction software practice inside an established Autodesk partner, we’d like to hear from you.

Not Specified
Director of Quality Assurance - Insurance Industry
✦ New
🏢 LHH
Salary not disclosed
Orlando, FL 1 day ago

Role: Director of Quality Assurance- INSURANCE INDUSTRY

Location: Must be able to go onsite in Lake Mary, FL

Salary: $210k with 3% bonus

Company benefits include Health Care, Dental and Vision Care, 401K


MUST HAVE Successful history of driving modernization of testing frameworks and practices in Financial Services preferably across Personal and Commercial Lines Insurance



What you can expect as a Director of Quality Engineering:

• Serve as a trusted advisor to Business, Product, and Technology leaders, championing enterprise-wide Quality Engineering practices across core platforms, digital channels, and integrations.

• Define, own, and govern the enterprise Quality Engineering strategy, roadmap, operating model, and standards aligned to business transformation and technology modernization.

• Lead the shift from traditional testing to engineering-driven, automation-first, and risk-based quality practices to reduce manual testing effort and accelerate delivery.

• Embed quality as a shared accountability across Agile and Product teams through Shift Left, DevOps integration, and continuous quality practices.

• Influence enterprise technology strategy by advocating for capabilities that improve testability, observability, automation, and release confidence including selection of tools.

• Scale automation coverage across functional, regression, integration, performance, and non-functional testing to reduce cycle time and dependency on manual testing.

• Embed Quality Engineering into cloud, digital, and modernization programs to ensure quality at scale.

• Establish enterprise quality governance covering planning, execution, defect management, release readiness, and post-release validation.

• Define and operationalize enterprise KPIs and dashboards (automation coverage, escaped defects, release health, cycle time, defect trends, etc.) to enable data-driven decision-making.

• Provide executive-level reporting on quality risks, readiness, trends, and remediation plans.

• Ensure regulatory, compliance, and audit requirements are supported through traceability, reporting, and controlled quality processes.

• Align quality priorities with business risk, customer impact, and portfolio objectives.

• Lead and develop global Quality Engineering teams across onshore, nearshore, and offshore locations.

• Define clear accountability through operating models and RACI, enabling managers and leads to own delivery while the Director focuses on strategy and transformation.

• Mentor and grow future Quality Engineering leaders and foster a culture of high performance, ownership, and continuous improvement.

• Own Quality Engineering financial strategy including budgets, forecasts, vendor partnerships, contracts, and SOWs ensuring value, scalability, quality outcomes, and alignment with enterprise goals.


What we are looking for as a Director of Quality Engineering:

• At least 15 years of experience in Quality Assurance / Quality Engineering with 10 years of leading Quality Engineering teams on large enterprise transformation (P&C insurance or financial services preferred).

• Successful history of driving modernization of testing frameworks and practices in Financial Services preferably across Personal and Commercial Lines Insurance.

• Hand-on experience with Playwright, Selenium, JMeter, Gatling, LoadRunner and other cloud‑based performance testing tools.

• Proven leadership in building automation frameworks preferably around Guidewire Insurance Suite.

• Experience converting high-value regression and smoke tests from manual to automated suites, prioritizing risk and ROI, and integrating them into CI/CD.

• Experience in modernizing enterprise testing practices through APIs, events, microservices, and data platforms, ideally within Guidewire Insurance Suite, and crafting Quality Engineering strategies that cover both the core and connected digital ecosystem.

• Strong background in leading geographically spread Quality Engineering teams and external partners, ensuring efficiency and accountability through structured RACI models.

• Strong leadership, stakeholder management, communication skills — able to liaise between various departments effectively.

• Strong analytical, problem-solving skills and attention to detail.

• Proven experience of managing multiple priorities in a fast-paced environment.

• Ability to perform well and professionally in a demanding, high performance IT organization.




Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Not Specified
Supervisor - Heart Station
✦ New
Salary not disclosed
Miami, FL 1 day ago

Job Summary

Oversees the operations of the Heart Station and staff on a daily basis.

Minimum Job Requirements

  • Completion of a 2-4 year diagnostic ultrasound program from an accredited institution
  • ARDM/RDCS or CCI (registered Cardiac stenographer) - must maintain active and in good standing throughout employment
  • Prior experience in clinical ultrasound
  • American Heart Association BLS must maintain active and in good standing throughout employment

Qualifications

Essential Duties and Responsibilities


  • Responsible for researching the newest technology and equipment within the market and participates in the selection of equipment & supplies for the Heart Station, in collaboration with the Echo MD’s.
  • Performs studies (i.e. pre-surgical cases, OR cases for echo cardiograph, etc.).
  • • Creates departmental schedule, supervises on-call rotation, and serves as back up on call tech when needed.
  • • Collects research data for physicians in collaboration with the Research department.
  • • Assists the leader in creating, editing, and updating policies and procedures for the Heart Station team.
  • • Identifies and corrects minor equipment malfunctions and software issues and refers major technical malfunctions to the appropriate team (i.e. biomedical engineering or IT services).
  • • Responsible for providing proper coverage for the clinics & ensures appropriate amount of echo techs are scheduled. Accountable for providing the proper equipment & IT infrastructure to conduct Echo’s.
  • • Institutes new procedures and keeps abreast of new procedures and theories.
  • • Summons qualified personnel immediately if an emergency situation develops or if a patient is in apparent distress.
  • • Orients, trains, and evaluates technologists regarding the policies and procedures of the department.
  • • Assists the Director/Manager in preparing the annual departmental capital and operational budget requests for machines needed in the heart station; selects equipment.
  • • Accountable for the recruiting, selection, and evaluation of technical staff.
  • • Communicates effectively with interdisciplinary teams; shares information within timelines to aid top outcomes for patients and families.
  • • Evaluates staff competencies including peer to peer observation. Performs QA on images, conclusive diagnostics, and study accuracy in preparation for presentation to the physician.
  • • Prepares monthly reports regarding volume, complexity of cases, number of sedations, average time of case and completeness of studies for the Heart Station leadership team.
  • • Selects, trains, coaches, and evaluates assigned staff, provides input to the performance improvement plan to maximize quality and safety.

Knowledge/Skills/Abilities

  • Five years of experience in cardiac clinical ultrasound highly preferred
  • Excellent communication skills and experience in working within a multidisciplinary team to optimize the patient and family experience
  • Knowledge of budgeting and capital budgeting process is preferred
  • Demonstrates experience with vendor management and top notch negotiation skills preferred
  • Ability to troubleshoot imaging equipment and software programs
  • Strong computer skills with knowledge of Three Dimensional ultrasound , Merge, and Cerner
Not Specified
Director of Construction
✦ New
Salary not disclosed
Fort Myers, FL 1 day ago

The Director of Florida Operations is responsible for leading all project management and field operations across the division. This leadership role ensures operational excellence, resource allocation, and risk management, while fostering collaboration across project management, field operations, preconstruction, and business development.


Requirements & Responsibilities

  • A bachelor’s degree in construction management, or Construction Related engineering degree is required
  • 10+ years of progressive industry experience in commercial construction, with a demonstrated track record of leading projects, managing teams, and overseeing all aspects of a company's construction operations.
  • Certifications - OSHA 10Hr required
  • Operates with a high level of autonomy and infrequent oversight. Independently manages workload, makes decisions, and consults with leadership only for particularly complex or critical issues.
  • Lead, develop, and retain project management and field teams to ensure high performance, accountability, and cultural alignment.
  • Develop and mentor leaders across project management and field operations to strengthen capability and succession.
  • Foster a collaborative, high-performance culture that integrates teams across operations and corporate functions
Not Specified
Project Manager - Veterinary Clinics
✦ New
Salary not disclosed
Tampa, FL 1 day ago

The Project Manager at RWE Design Build is responsible for planning, coordinating, and overseeing construction projects for veterinary clinics from conception to completion. This includes budgeting, scheduling, ensuring compliance with safety and building regulations, and managing project teams.


Responsibilities:

  • Responsible for planning, executing, and completing construction projects on time and within budget, while ensuring adherence to quality and safety standards.
  • Overseeing the entire project lifecycle, from pre-construction planning to project closeout.
  • Developing and managing project schedules, budgets, and resource allocation.
  • Collaborating with architects, engineers, and subcontractors to ensure project specifications are met.
  • Managing project documentation, permits, and regulatory compliance.
  • Conducting regular site visits and inspections to monitor progress and identify potential issues.
  • Resolving conflicts and issues that may arise during construction.
  • Ensuring the safety of all personnel on the construction site.
  • Communicating with stakeholders to provide project updates and address concerns.


Requirements:

  • 4+ years of proven experience as a project manager (running projects independently)
  • 4+ years of U.S. ground-up commercial experience
  • Bachelor's degree in Construction Management, Engineering, Architecture, or related field preferred.
  • Proficient in Procore & MS Project
  • Familiarity with relevant building codes, regulations, and safety standards
  • Willingness to travel to project sites regularly
  • Ability to work under pressure and meet tight deadlines.
  • Strong negotiation and contract management skills.
  • Must be authorized to work in the United States without current or future employer sponsorship.


Benefits:

  • Health/Dental/Vision insurance
  • 401k with company match
  • Long-term/short-term disability
  • Life Insurance
  • PTO
  • Paid holidays


Recruiter/Agency Policy:

RWE Design Build is not accepting submissions from outside recruiters or staffing agencies for this position. Any unsolicited resumes sent to RWE Design Build or its employees will be considered the property of RWE Design Build, and no placement fees will be paid.

Not Specified
Safety Director
✦ New
Salary not disclosed
Sarasota, FL 1 day ago

A respected and growing heavy civil contractor based in Sarasota, Florida is seeking a knowledgeable Safety Director to oversee and enhance the company’s safety program. The organization focuses on underground utilities, site development, roadway construction, and earthwork projects throughout the Southwest Florida region. This role is ideal for a safety professional who is passionate about creating a strong safety culture, supporting field operations, and ensuring compliance across multiple active jobsites.


Key Responsibilities

  • Direct and manage the company’s safety initiatives across all active projects, including underground utilities, sitework, roadway construction, and infrastructure development.
  • Develop, implement, and update safety policies, procedures, and training programs to maintain compliance with OSHA and applicable state and local regulations.
  • Perform routine jobsite visits, safety inspections, and audits to identify potential hazards and reinforce safe work practices.
  • Partner with project managers, superintendents, and field personnel to incorporate safety planning into daily operations and project workflows.
  • Lead investigations of incidents, injuries, and near-misses to determine root causes and establish preventative measures.
  • Maintain safety records, documentation, and reporting required for regulatory compliance and internal tracking.
  • Organize and conduct safety meetings, orientations, and toolbox talks for employees and subcontractors.
  • Monitor safety performance metrics and provide regular reports and recommendations to executive leadership.
  • Assist with workers’ compensation management and return-to-work coordination when necessary.
  • Participate in preconstruction planning to evaluate safety risks and develop mitigation strategies.
  • Promote a company-wide culture that prioritizes safety, accountability, and continuous improvement.


Qualifications

  • 6+ years of experience in construction safety, preferably within heavy civil.
  • Strong understanding of OSHA standards and construction safety best practices.
  • Experience performing jobsite safety audits, conducting training, and leading incident investigations.
  • Ability to work collaboratively with field teams while enforcing safety policies and procedures.
  • Excellent communication, leadership, and organizational skills.
  • Experience using safety management or reporting software is a plus.
  • OSHA 30 certification required; OSHA 500, CHST, CSP, or related certifications are highly valued.
  • A degree in Safety Management, Construction Management, Engineering, or a related discipline is preferred but not mandatory.


What This Opportunity Offers

  • Competitive salary and benefits package based on experience.
  • Long-term stability with a well-established and growing contractor.
  • The opportunity to lead safety efforts across a variety of impactful civil infrastructure projects throughout Southwest Florida.
  • A supportive leadership team and collaborative company culture.
  • Strong potential for professional growth as the company continues to expand.
Not Specified
Heavy Equipment Mechanic
✦ New
🏢 ODIN
Salary not disclosed
West Palm Beach, FL 1 day ago

MAJOR FUNCTION


Reporting to the Equipment Manager, the Heavy Equipment Mechanic, is responsible for maintenance and repair of heavy mobile equipment (loaders, dozers, excavators etc.)


SPECIFIC RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:


  • Embrace Odin’s Core Values in all aspects of the job
  • Safety: Observe all safety precautions and rules specified by federal, state, and company regulations.
  • Report unsafe conditions, accidents, or incidents immediately.
  • Maintenance and Repair: Ability to diagnose engine systems and perform diesel and gasoline engine repairs, including minor tune-ups.
  • Ability to diagnose and troubleshoot and perform hydraulic system repairs.
  • Must have a complete knowledge of truck air brake systems with the ability to diagnose and repair problems. Must have knowledge of laws and regulations regarding braking systems.
  • Ability to diagnose and repair suspension and steering systems.
  • Ability to diagnose and troubleshoot and repair electrical systems.
  • Diagnose and repair specialized components and controls rock trucks.
  • Maintain, repair, troubleshoot, install, and replace all mechanical electrical and electronic equipment related to mobile equipment, stationary engines and associated equipment.
  • Maintain proper tool/parts inventory for specified jobs.
  • Complete maintenance projects in a timely manner to ensure production goals.
  • Maintain up to date written or data input spreadsheets on all equipment repairs.
  • Ensure that all equipment repairs are performed accurately to the manufacturer standards.
  • Performs other miscellaneous mechanical and maintenance duties as assigned.
  • Work with outside contractors on special projects as required.
  • Will assist other mechanics with troubleshooting and repairs when problems arise.
  • Must have knowledge of both OSHA and MSHA regulations and safety orders.
  • Will maintain good housekeeping with the ability to keep company records and complete work orders on equipment.
  • Will perform other duties and assignments as required.


SKILLS, KNOWLEDGE, QUALIFICATIONS, & EXPERIENCE:

· Prefer high school diploma or general education degree (GED)

· Basic computer skills required.

· Minimum 5 years of heavy equipment maintenance experience required

· Prior construction experience preferred.

· Must be able to write legibly to complete work orders and other required paperwork.

· Must be able to read and comprehend maintenance manuals.

· Must have tools required to repair heavy duty trucks and construction equipment

· Must have welding and fabrication experience


PHYSICAL DEMANDS:

  • Ability to communicate orally and in writing with vendors, management, and other coworkers, both individually and in front of a group
  • Must be capable of lifting up to 50 lbs.
  • Regular use of the telephone and email for communication is essential
  • Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents
  • Good manual dexterity for the use of tools and machinery
  • Good reasoning ability is important, must be able to understand and utilize management reports, memos, and other documents to conduct business
  • Travel to offices and projects in various locations around the country as needed. The following physical activities are often, but not always, associated with site visits:

- Must be able to stand or walk on a project site for extended durations

- When on project sites or if performing some types of work or activities, must wear all required Personal Protective Equipment (PPE) including, but not limited to: earplugs, protective eyewear, gloves, hard hat, steel-toed work boots, and high visibility safety apparel.


WORK ENVIRONMENT:

This job is primarily performed outdoors at construction sites and occasionally indoors at our shop

The following environmental/atmospheric working conditions are commonly, but not always, associate with the performance of this position. The actual working conditions will vary.

· Job site environment, including, but not limited to, machines, tools, heavy equipment, chemicals, solvents, dust, and fumes

· Occasional exposure to extreme weather conditions

· Uneven ground

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Employees will be required to follow any other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status, or any other legally protected factor.

Not Specified
Call Center Operations Manager
✦ New
Salary not disclosed
Sanford, FL 1 day ago

Location: Sanford, FL (100% Onsite)

Company Overview: Confidential ($600M+ Revenue | 2,000+ Employees)


THE OPPORTUNITY

We are seeking a visionary Call Center Operations Manager & Customer Support Leader to lead a high-stakes transformation of our customer support ecosystem. This is not a "maintenance" role; you will be the architect of a modernized, data-driven hub, transitioning our operations through advanced technology integration (including AI) and strategic change management.

Reporting to executive leadership, you will oversee a team of 25+ agents and support staff, handling 12,000 monthly interactions, with the primary goal of elevating the customer journey into a competitive advantage.


CORE RESPONSIBILITIES

Strategic Transformation & Innovation

  • Modernization Roadmap: Design and execute a comprehensive strategic plan to transition the center into a proactive, analytics-driven service hub.
  • Tech Stack Evolution: Spearhead the deployment of AI-powered tools for sentiment analysis, intelligent routing, and self-service automation.
  • Change Management: Lead the cultural and operational shift required to adopt new workflows, ensuring alignment across all levels of the organization.


Operational Excellence

  • Performance Engineering: Define and exceed KPIs including FCR, CSAT, NPS, and AHT while maintaining strict SLA adherence.
  • Workforce Optimization: Implement sophisticated workforce management (WFM) strategies to ensure optimal staffing and scalability.
  • Voice of the Customer (VoC): Collaborate with Sales, Marketing, and Field Ops to ensure a unified customer journey and provide actionable insights back to the business.


Leadership & Mentorship

  • Team Development: Directly supervise and mentor 2 Supervisors and a growing team of 25+ agents.
  • Culture Building: Foster a high-performance, accountable, and inclusive environment that prioritizes professional growth and excellence.


QUALIFICATIONS

  • Experience: 7+ years of progressive leadership in call center or customer support environments, specifically within service-based industries.
  • Technical Acumen: Proven success implementing CRM, IVR, and Omnichannel platforms. Specific experience with AI/Machine Learning applications in a support context is highly preferred.
  • Analytical Rigor: Advanced ability to interpret complex data sets and translate them into executive-level dashboards and actionable business intelligence.
  • Education: Bachelor’s degree in Business or Operations required; MBA or relevant technical certifications are a plus.
  • Presence: Ability to work 100% onsite in Sanford, FL, and lead with a high-energy, visible presence.


Why Join Us?

This role offers the rare opportunity to "own" the transformation of a massive operational footprint. You will have the resources of a $600M organization with the mandate to innovate and disrupt the status quo.


The Company is an Equal Opportunity Employer. Specific company details will be shared with qualified candidates during the initial screening process.

Not Specified
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