Engineering Jobs in Fairburn Georgia

Position Summary

The Fencing Supply Group is seeking a highly motivated and detail-oriented Supply Chain Program Manager – TREX to oversee and optimize our end-to-end supply chain operations.

This role encompasses three critical disciplines: Inventory Management (including forecasting, inventory optimization, and purchasing), Category Procurement/Sourcing Management, and Project Management. A distinguishing aspect of this position is the emphasis on relationship management—our key supplier partnership for this expanding vertical is a strategic relationship where the supplier is also a valued partner and, in many respects, a customer. This role requires a customer-service mindset applied to supplier engagement, ensuring that interactions are collaborative, responsive, and focused on mutual long-term success.

The ideal candidate will lead strategic sourcing initiatives for a specific category, manage inventory performance across our branch network, drive planning excellence by collaborating with SIOP, forecasting, inventory optimization/leveling and capacity planning. This individual will need to apply project management discipline to deliver cross-functional supply chain initiatives on time and within scope.

Critically, this person must possess excellent customer service skills and the ability to build and sustain high-trust relationships with strategic partners where the line between supplier and customer is intentionally blurred. This position requires 3–5+ years of progressive experience in supply chain management, strong analytical and system skills, and the ability to collaborate across functions to drive measurable results.

Key Responsibilities

1. Inventory Management, Forecasting & Purchasing

• Develop and execute strategies to optimize inventory levels across multiple product categories while balancing working capital, service levels, and cost.
• Partner with cross-functionally to track capital tied up in inventory and recommend initiatives to improve working capital efficiency.
• Monitor and manage key inventory performance metrics (turns, days on hand, obsolescence, write-offs) to achieve company targets.
• Ensure proper inventory controls, audits, and cycle counting processes are in place.
• Develop and maintain accurate demand forecasts to execute procurement and distribution planning for this growing product line.
• Lead capacity planning efforts to ensure supplier and logistics capabilities meet current and future demand.
• Oversee purchasing activities to ensure cost-effective sourcing and timely replenishment of materials.
• Coordinate deliveries to FSG branches to maintain proper inventory levels and support operational needs.
• Collaborate with branch leadership to forecast demand and address local inventory challenges.

2. Category Procurement, Sourcing & Supplier Relationship Management

• Develop and execute category strategies for key spend areas, including negotiation and contract management.
• Conduct market analysis and benchmarking to identify cost-saving opportunities and mitigate supply risk.
• Build and manage strategic supplier relationships with a customer-service mindset, treating key supplier as valued partner. Drive performance through scorecards, business reviews, and continuous improvement initiatives while ensuring interactions are responsive, collaborative, and focused on mutual success.
• Serve as the primary point of contact for strategic supplier partner, ensuring a high level of service, responsiveness, and trust. Negotiate favorable terms, resolve delivery issues, and proactively communicate to strengthen the partnership.
• Collaborate with internal stakeholders and support Sales Staff to align sourcing strategies with business objectives and product requirements.
• Track and report on KPIs including cost savings, supplier performance, and contract compliance.
• Represent FSG as a partner of choice by maintaining excellent communication, reliability, and professionalism in all supplier interactions—ensuring suppliers view FSG as a preferred customer they want to prioritize.
• Champion a “supplier-as-customer” philosophy across the organization, ensuring that strategic partners receive the same level of service, attention, and respect that FSG provides to its own customers.

3. Project Management

• Lead and manage cross-functional supply chain projects from initiation through completion, ensuring alignment with strategic objectives.
• Define project scope, timelines, milestones, resource requirements, and deliverables for supply chain initiatives.
• Apply project management methodologies (Agile, Waterfall, or hybrid) to plan, execute, monitor, and close projects effectively.
• Coordinate with internal teams (Operations, Finance, IT, Sales) and external partners to drive project execution and remove roadblocks.
• Track project progress, manage risks and issues, and communicate status to stakeholders and senior leadership.
• Lead projects to digitize and modernize supply chain workflows, including system implementations and process improvements.
• Manage change management efforts associated with new processes, tools, and systems.

4. Planning & S&OP

• Align with SIOP Lead to balance demand and supply effectively.
• Translate demand and sales plans into actionable supply plans to help optimize inventory while helping grow a new product line.
• Provide insights and recommendations to senior leadership regarding supply chain risks, opportunities, and trade-offs.
• Drive continuous improvement initiatives in supply chain processes, systems, and analytics.

5. Data, Systems & Analytics

• Leverage Infor ERP for supply chain execution, data integrity, and planning accuracy.
• Develop and execute monthly purchases.
• Develop dashboards and reporting in Microsoft Power BI to track KPIs, forecast accuracy, and branch performance.
• Use advanced analytics to identify gaps, support decision-making, and recommend corrective actions.

Qualifications

Education

• Bachelor’s degree in Supply Chain Management, Business Administration, Industrial Engineering, or related field required.
• Master’s degree or APICS/CSCP certification preferred.
• PMP, CAPM, or equivalent project management certification preferred.

Experience

• Minimum 3–5 years of progressive experience in supply chain management, with emphasis on inventory management, SIOP, forecasting, demand planning, and capacity planning.
• Demonstrated experience in strategic sourcing, category management, and supplier relationship management.
• Proven track record of leading cross-functional projects with defined scope, timelines, and measurable outcomes.
• Experience with purchasing and branch distribution support is highly preferred.
• Experience managing strategic supplier partnerships where relationship management and customer service principles are applied to supplier engagement.

Technical Skills

• Proficiency with Infor ERP and Microsoft Power BI (required)
• Advanced Excel/analytical tools for forecasting, modeling, and scenario planning
• Strong knowledge of supply chain metrics and financial levers impacting working capital
• Familiarity with project management tools (e.g., Microsoft Project, Smartsheet, Asana, or similar).

Soft Skills

• Strong leadership, communication, and cross-functional collaboration skills.
• Ability to work in a fast-paced environment and manage competing priorities.
• Analytical mindset with problem-solving capabilities and continuous improvement orientation.
• Excellent organizational skills with attention to detail and ability to manage multiple projects simultaneously.
• Strong negotiation and stakeholder management skills.
• Excellent customer service orientation with the ability to build and maintain high-trust, long-term relationships with strategic partners and suppliers.
• Interpersonal maturity and emotional intelligence to navigate complex relationships where partners serve dual roles as both suppliers and customers.

Immediate need for a talented Staff Civil Designer . This is a 12+ months contract opportunity with long-term potential and is located in in Atlanta GA/Charlotte NC (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-04043

Pay Range: $46 - $56/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Design civil engineering projects including utilities and pipeline design, site design, land development, permanent and temporary access roads, storm drainage systems, storm water management facilities, water and sanitary sewer utility design, sediment and erosion control, and traffic control.
• Develop drawings for production work including problem analysis, design layout and calculations on non-routine assignments of substantial variety and complexity.
• Execute a variety of civil design assignments using prescribed methods and standard techniques including drawing sequence and presentation, sizing various system components and refining rough sketches.
• Execute changes to designs or sketches and mark-ups on ongoing projects.
• Analyze reports, maps, drawings, tests, and other topographical and geologic data to plan and design projects.
• Responsible for incorporating design codes and specifications related to design requirements.
• Review design drawings for quality assurance within scope, budget and schedule.
• Report volume calculations for excavation, dredging, and upland site grading.
• Review schedules, budgets and project criteria and apply to civil design and layouts.
• Responsible for revisions of project drawings, plot files and project-related information storage in a logical and well-structured manner.
• Performs other duties as assigned and complies with all policies and standards.

Key Requirements and Technology Experience:

• Must have skills: Civil Design, AutoCAD, Civil 3D
• Bachelor Degree in drafting technology or related field and min 7 years related experience.
• Associate Degree and min 8 years related experience.
• High School and min 9 years progressive detailing and design experience is Required.
• Expert understanding of design software such as: AutoCAD, Civil 3D and Excel to develop the design deliverables. MicroStation experience a plus.
• Knowledge in design, calculations and design systems.
• Knowledge in the theory and practices of civil discipline; competent in the fundamental concepts of other disciplines as they relate to the assigned discipline; and capable of operating related discipline design software necessary to execute production tasks.
• Ability to work collaboratively with others (Project Managers, Engineers and Designers) in a multi-discipline and multi-office project team environment to resolve design or drawing issues as appropriate and to accomplish objectives.
• Excellent written & verbal communication skills, strong analytical and problem solving skills, and attention to detail.
• Proven ability to manage multiple, competing projects and meet tight deadlines.

Our client is a leading Construction Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Our client is a leading builder of mission-critical facilities, delivering complex, high-performance projects for data centers, life sciences, healthcare, and other critical infrastructure.

Position Summary

The Mission Critical Preconstruction Director is responsible for leading all preconstruction efforts for complex, high-reliability projects from concept through construction start. This role partners closely with owners, designers, and internal operations teams to develop accurate budgets, schedules, logistics plans, and risk assessments that support successful project delivery.

The ideal candidate brings deep experience in mission-critical construction, strong technical judgment, and the ability to manage multiple stakeholders while driving clarity and alignment in early project phases.

Key Responsibilities

Preconstruction Leadership

• Lead preconstruction activities for mission-critical projects, including conceptual estimating, budgeting, scheduling, and feasibility analysis
• Develop and manage detailed preconstruction work plans, deliverables, and milestones
• Serve as the primary point of contact during preconstruction for owners, design teams, and internal stakeholders

Estimating & Cost Management

• Prepare and oversee accurate cost estimates at all design phases (conceptual through GMP)
• Perform quantity takeoffs, pricing validation, and scope reviews
• Identify cost drivers, value-engineering opportunities, and risk mitigation strategies
• Maintain cost histories and benchmarking data for mission-critical work

Design & Trade Partner Coordination

• Collaborate with architects, engineers, and consultants to ensure constructability, phasing, and sequencing are addressed early
• Lead trade partner selection, bid packaging, and scope alignment
• Evaluate subcontractor proposals for scope completeness, pricing accuracy, and technical compliance

Schedule & Logistics Planning

• Develop preconstruction schedules, milestone plans, and long-lead procurement strategies
• Identify site constraints, access limitations, and operational considerations specific to mission-critical environments
• Coordinate early procurement of critical equipment and systems

Risk & Quality Management

• Identify project risks related to cost, schedule, constructability, and operations
• Support development of risk registers and contingency strategies
• Ensure preconstruction plans align with mission-critical performance, redundancy, and uptime requirements

Handoff to Operations

• Lead seamless transition from preconstruction to construction teams
• Ensure scope, budget, schedule, and assumptions are clearly documented and communicated
• Support construction teams during early project execution as needed

Qualifications

• Bachelor’s degree in Construction Management, Engineering, Architecture, or related field (or equivalent experience)
• 10+ years of construction or preconstruction experience, with a strong focus on mission-critical facilities (data centers, healthcare, life sciences, or similar)
• Proven experience leading preconstruction efforts on large, complex projects
• Strong understanding of MEP systems, critical infrastructure, and redundancy requirements
• Proficiency in estimating, scheduling, and preconstruction software tools
• Excellent communication, leadership, and client-facing skills
• Ability to manage multiple projects and priorities in a fast-paced environment

Preferred Experience

• Experience with data center construction or other high-availability facilities
• GMP and design-build project delivery experience
• Familiarity with LEAN construction, value engineering, and risk management practices

Canter Power Systems

Founded in 1948, Canter Power Systems is the largest residential backup generator installer in the United States. We specialize in Generac generators and provide end-to-end solutions including sales, installation, maintenance, and repair. As a Generac Prestige Dealer, we’ve earned the highest level of recognition for quality, reliability, and customer satisfaction—helping ensure our customers stay safe, comfortable, and powered during outages.

We’re on a mission to make homes smarter and more resilient, and we’re looking for skilled technicians to join us on that journey.

The Generator Technician is responsible for maintaining, diagnosing, and repairing residential generator systems. This role involves hands-on technical work, customer interaction, and travel to job sites, including occasional overnight stays and participation in emergency response during major power outage events.

• Perform maintenance, diagnostics, and repairs on air-cooled and liquid-cooled generator systems with minimal supervision
• Troubleshoot and repair automatic transfer switches
• Repair or replace generator accessories, including Smart Modules, remote monitors, and surge protection devices
• Respond to urgent service requests and participate in a 24/7 on-call rotation
• Support generator installation efforts as needed during high-demand or outage situations
• Travel daily to customer locations, with occasional overnight travel during large outage events

• Strong ability to diagnose and repair systems using training materials, drawings, line drafts, and schematics
• Ability to read, interpret, and create electrical drawings and schematics
• Working knowledge of engines, including the ability to diagnose issues, explain repairs, and prepare estimates when required
• Highly organized and able to perform effectively in a fast-paced environment
• Excellent verbal and written communication skills with a strong customer-service mindset
• Ability to work and drive safely in a variety of conditions, including heat, cold, rain, and snow

• 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account (HSA)
• Paid time off (PTO)
• Life insurance
• Employee assistance program (EAP)
• Employee discounts
• Professional development and training opportunities

• Minimum of 2 years of related technical experience.
• Experience with air-cooled and liquid-cooled generators preferred.
• Valid driver’s license with the ability to maintain insurability
• Ability to successfully pass a drug screen, criminal background check, and motor vehicle record check

Compensation details: 20-30 Hourly Wage

PI95db1550cf17-31181-39896602

Purpose

As a foundational member of our AI Center of Excellence, you will serve as the data science lead for enterprise AI initiatives, architecting and deploying AI solutions that make a meaningful impact across our national retail footprint. The Data Scientist Lead will work with other members of the AI COE and business leadership to identify and execute the highest-impact initiatives, own the data science lifecycle, from hypothesis and feature engineering to model validation and performance monitoring; bridging the gap between cutting-edge AI capabilities and practical business applications.

This role requires a rare blend of deep technical mastery and sharp business acumen, to translate complex data into actionable insights and intelligent systems that enhance customer experience, optimize commercial operations, and enable smarter decision-making at scale. The ideal candidate is passionate about retail innovation, thrives in ambiguity, and is energized by the opportunity to shape AI strategy from the ground up.

You’ll Be Successful With

• Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, or a related quantitative field. Master's degree preferred.
• 5+ years in Data Science or Applied AI roles, preferably in retail or a customer-facing industry.
• Proven track record of moving models from development into production which deliver measurable impact to the business.
• Expert proficiency in Python and SQL. Comfortable with version control.
• Expertise in supervised/unsupervised learning and modern frameworks (e.g. scikit-learn, PyTorch, or TensorFlow).
• Hands-on experience building with LLMs, RAG architectures, prompt engineering, or AI agent development.
• Experience deploying and monitoring models at scale. Familiar with cloud data platforms (e.g. Databricks or Snowflake) and cloud infrastructure (Azure experience a plus).
• You understand how to apply AI to commercial problems such as demand forecasting, customer- and associate- facing applications, personalization, labor optimization, etc.
• The ability to translate "black box" model outputs into clear, actionable insights for business leadership.
• Proven ability to communicate complex technical concepts to non-technical stakeholders and influence decision-making through data-driven storytelling.
• Strong intellectual curiosity with a bias toward action and continuous improvement.
• Demonstrated ability to work autonomously while collaborating effectively within cross-functional teams.

Your Day Consists Of

• Buy vs Build leadership. Evaluate 3rd-party AI platforms and partnerships. Serve as the technical lead in vetting vendor methodologies, guiding the in-house vs external decisioning.
• Partner with business leadership to identify high-value AI opportunities, defining technical specifications and success metrics that align with enterprise strategy.
• Design, develop, and deploy custom machine learning models (impacting merchandising, commercial, labor, digital, etc.) within the Databricks environment.
• Lead experimentation design, including A/B testing and causal inference, to validate model performance and measure true incremental business lift (ROI).
• Collaborate with data engineers on feature development and with AI developers to wrap models into production-grade APIs and applications.
• Partner closely with the Customer Insights team to ensure model outputs are optimized for consumption within Power BI/DAX, turning complex predictions into actionable insights.
• Establish and enforce MLOps standards across the org, including model versioning, automated retraining, and drift monitoring.
• Serve as the primary ML subject matter expert for the broader Data Science & Insights team. Provide active coaching to analytics leaders, empowering them to identify ML-applicable use cases and effectively incorporate predictive outputs into their own functional workstreams.
• Contribute to the enterprise AI governance framework, ensuring ethical AI practices, data privacy compliance, and model transparency.
• Present findings, recommendations, and project updates to leadership and cross-functional partners in clear, compelling formats.
• Be compliant with all appropriate privacy and security protocols.

Working Conditions (travel, hours, environment)

• Limited travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Baer is looking for Head of Engineering & Platforms – Product Organization for a 6+ month Contract-to-Hire project located in Atlanta, GA

Title: Head of Engineering & Platforms – Product Organization

Location: Hybrid – Atlanta, GA

Duration: 6 months - Contract to Hire

Rate: All-inclusive

Alignment: W2 or C2C

Overview

We are seeking a Head of Engineering & Platforms to lead and scale the engineering organization that powers digital products and platforms across North America. This leadership role will define the engineering vision, build high-performing teams, and establish modern platform architecture to support scalable, secure, and high-performing digital experiences.

Description

• Define and execute the engineering vision, technical strategy, and platform roadmap.
• Build and scale a product-led engineering organization (100+ engineers).
• Lead engineering teams across platform, full-stack, mobile, and data development.
• Implement modern engineering practices including CI/CD, DevOps, automation, and observability.
• Partner with Product, Design, and Data leaders to deliver innovative digital solutions.
• Drive platform architecture, scalability, reliability, and security.
• Lead build vs. buy decisions, leveraging SaaS and custom solutions.
• Foster a culture of engineering excellence, innovation, and continuous improvement.

Requirements

• 15+ years of engineering experience, including leadership roles.
• 7+ years leading engineering teams or organizations.
• Experience building or scaling engineering organizations in product-driven environments.
• Strong knowledge of modern software engineering practices, cloud platforms, and platform architecture.
• Experience working with product operating models and cross-functional teams.
• Excellent leadership, communication, and stakeholder management skills.
• Must be based in or willing to relocate to Atlanta, GA and work in a hybrid schedule.
• Bachelor’s Degree.

Company Overview:

Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.

Baer is an equal opportunity employer including disability/veteran.

ALL OPEN JOBS

Role: Cybersecurity Engineer III

Location: MD – Silver Spring, DC, or ATL – Techwood - Onsite

Job Description

Job Responsibilities / Typical Day in the Role

• Implement design reviews to evaluate security controls

• Identify and communicate opportunities to enhance the security posture of WBD

• Build and / or manage enterprise security platforms effectively

• Communicate effectively across all levels of management to articulate WBD security goals and vision.

• Identify and communicate opportunities to enhance the security posture of WBD

• Build and / or manage enterprise security platforms effectively (SAAS, on premise or in Cloud)

• Communicate effectively across all levels of management to articulate WBD security goals and vision.

• Have a team player mentality; strive to contribute to team cohesion however can work independently if the need arises

• Plan, design, engineer and implement security-related technologies

• Understanding technical security issues, their implications within WBD business units and able to effectively communicate them to management and other business leaders.

• Configure, troubleshoot, and maintain security infrastructure – including software and hardware in cloud environments, as well as on-premises.

• Conduct security audits and assessments to regularly determine the effectiveness of security platforms and identify areas of improvement.

• Host and operating systems hardening, auditing, monitoring and logging with appropriate security controls and best practices while meeting security best practices and business goals

• Research and explore emerging security technologies and determine their appropriate use within the company.

• Prepare, document, and create standard operating procedures and protocols.

• Crosstrain and mentor other team members as needed

Must Have Skills / Requirements

1) Implementing advanced cyber security technology in a complex environment

a. 5+ years of experience; Hands-on experience in security engineering, hands-on experience in building, designing, and maintaining enterprise security tools.

2) Scripting experience (using Python, Go, or other equivalent languages)

a. 5+ years of experience.

3) Hands-on Experience with automation technologies

a. 3+ Years of experience; Terraform, Ansible, CloudFormation, etc.

4) Linux Experience.

a. 5+ years of experience; Ability to construct and maintain complex network infrastructures.

Technology requirements:

• Engineer and administer security platforms including SIEM/SOAR systems, endpoint detection and response, vulnerability management, anomaly detection, and cloud analysis.

• Experience in managing the Brinqa vulnerability management platform and experience with Groovy programming language

• Must have 5+ years of scripting experience (using Python or other equivalent languages)

• Hands-on Experience in public cloud infrastructures like AWS (Amazon Web Services)

Nice to Have Skills / Preferred Requirements

1) Security and Cloud certifications are a plus. (CISSP, Splunk Admin, AWS Solution architect).

2) Media/entertainment or distributed global network experience.

Soft Skills

1) Hands-on technical experience with networking and computing system architectures, specifically, the security aspects thereof.

2) Thorough understanding of information security principles, techniques, principles, policy frameworks, and best practices

3) Hands-on technical experience with compliance and regulatory frameworks and how they affect architecture designs and review

Education / Certifications

1) None required, but certifications preferred.

Overview

, Inc. has consistently been at the forefront of innovation and customer experience for more than 40 years. This highly visible, enterprise role powers our Loyalty, Retention, and Customer Growth strategy across all brands within our portfolio, including 1-800-Flowers, Harry & David, Cheryl’s Cookies, Personalization Mall, The Popcorn Factory, Shari’s Berries, and more.

We are seeking a customer-centric, data-driven leader who challenges the status quo, delivers measurable results, and brings creative yet disciplined approaches to growth. Maintaining leadership in the gifting space requires continuous innovation, bold thinking, and a relentless focus on customer behavior and economics.

The Senior Director of Loyalty, Retention & Growth will own the enterprise loyalty growth engine, accountabile for driving incremental purchase frequency, retention, customer lifetime value (CLV), and contribution margin per customer. This role is responsible for ensuring Loyalty is not a benefit program, but a measurable, EBITDA-conscious growth lever that reduces reliance on paid acquisition and strengthens long-term customer relationships.

This leader will define the strategic roadmap, financial model, and operating rhythm for Loyalty—pairing clear customer value with disciplined experimentation, omnichannel activation, and continuous optimization.

Key Responsibilities

Loyalty Strategy & Program Roadmap

• Define and own the multi-year enterprise loyalty strategy, including program architecture, member value proposition, tiering, benefits, and customer positioning.
• Own the Free → Paid loyalty funnel, including membership mix, upgrade rates, renewal performance, and paid-tier penetration.
• Establish a loyalty operating rhythm that ensures continuous improvement through structured testing, optimization, and performance reviews.
• Translate enterprise growth goals into loyalty initiatives that drive incremental revenue, frequency lift (1x → 2x+), and retention—not just engagement.

Omnichannel Lifecycle & Journey Leadership

• Lead loyalty lifecycle strategy and activation across app-first and owned channels, including Push, in-app journeys, Email, SMS, Direct Mail, and onsite experiences.
• Ensure all loyalty communications are explicitly tied to behavioral objectives (activation, repeat purchase, upgrade, renewal), not just message delivery.
• Develop and manage a loyalty promotional calendar that balances customer value with margin discipline and long-term profitability.
• Partner with CRM Ops and channel teams to ensure consistent execution, personalization, and scalable activation.

Measurement, Forecasting & KPI Ownership

• Own the loyalty business case and performance scorecard, including member acquisition, engagement, upgrade, renewal, and retention forecasting.
• Drive measurement frameworks focused on incrementality and profitability, including test vs. control, holdouts, and cohort analysis.
• Make data-backed recommendations to improve program ROI, contribution margin, and long-term value creation.

Personalization & Customer Experience Innovation

• Leverage customer data, segmentation, and behavioral insights to create relevant, personalized loyalty experiences that reduce incentive waste.
• Identify opportunities to improve the end-to-end member journey (join → earn → redeem → renew → advocate).
• Lead enhancements to loyalty journeys, triggered programs, and lifecycle touchpoints to increase frequency and reduce churn.

Platform, Data & Operational Excellence

• Own loyalty platform capabilities and performance; identify feature, data, and technology needs to support roadmap delivery.
• Partner with Martech, Analytics, and Data teams to ensure loyalty data is accurate, actionable, and usable across activation channels.
• Ensure loyalty reporting, tagging, and performance measurement are consistent, scalable, and decision-ready.

Cross-Functional Leadership & Enterprise Alignment

• Serve as the enterprise loyalty lead, aligning Brand, Product, Analytics, Merchandising, Customer Service, and Technology around shared loyalty goals.
• Influence stakeholders and align teams around financial and behavioral loyalty KPIs, not vanity metrics.
• Build and lead a high-performing team culture focused on speed, accountability, experimentation, and customer obsession.

Qualifications

• 10–12+ years of experience in Loyalty, CRM, Retention, or Lifecycle Marketing with a proven track record of launching and scaling omni-channel loyalty programs.
• Strong strategic and analytical orientation with the ability to translate customer behavior into financial outcomes and growth plans.
• Deep understanding of loyalty economics, including incrementality, liability, breakage, margin impact, and incentive optimization.
• Experience leading cross-functional initiatives across Marketing, Product, Data, and Technology.
• Strong command of app-first lifecycle marketing and CRM best practices (Push, in-app, Email, SMS, Direct Mail, onsite).
• Entrepreneurial mindset—comfortable operating lean, moving quickly, and building from 0→1 and 1→10.
• Experience managing teams and developing talent.
• Digital/eCommerce experience preferred; retail experience strongly preferred.