Engineering Jobs in Detroit

91 positions found — Page 6

Global Commodity Buyer
🏢 TRG
Salary not disclosed
JOB SUMMARY:
The Global Commodity Buyer is responsible for developing and executing global sourcing strategies for assigned commodities to ensure continuity of supply, cost competitiveness, quality, and compliance with customer and regulatory requirements. Operating within a Tier 1 automotive manufacturing environment, this role manages supplier relationships across multiple regions, negotiates commercial agreements, and collaborates cross functionally with Engineering, Quality, Operations, Program Management, and Finance to support current production and new program launches.
KEY ROLES, RESPONSIBILITIES:
Compliance and Governance:
  • Ensure compliance with company purchasing policies, ethical sourcing standards, and trade requirements. Support sustainability, regulatory, and customer requirements.
  • Maintain audit-ready documentation and sourcing approvals
Global Commodity Strategy and Sourcing:
  • Develop and execute global sourcing strategies for assigned commodities.
  • Define supplier footprint, sourcing models, and localization strategies.
  • Monitor commodity market trends, capacity constraints, and cost drivers.
Supplier Selection and Commercial Negotiations:
  • Lead RFQs/RFPs, supplier evaluations, and sourcing decisions.
  • Conduct commercial negotiations (pricing, LTAs, tooling, payment terms, indexation)
  • Award business in alignment with internal approval and governance processes.
Cost Management and Value Creation:
  • Drive year-over-year cost reductions and total cost of ownership improvements.
  • Perform cost analysis and cost modeling, track and validate savings with Finance.
Supplier Relationship and Performance Management:
  • Manage global supplier relationships across quality, cost, delivery, and responsiveness.
  • Support supplier performance reviews and corrective action follow up.
New Program and Launch Support:
  • Support new product launches by ensuring suppliers meet APQP, PPAP, and SOP requirements and coordinate sourcing timelines with internal stakeholders.
  • Ensure tooling, capacity, and commercial readiness to support launch milestones.
Risk Management and Supply Continuity:
  • Identify and mitigate supply chain risks, develop contingency plans
  • Lead supplier-related escalation management during disruptions
Health, Safety, and Wellness:
  • Prioritize safety and comply with the Health and Safety Management System.
  • Support risk reduction, hazard identification, and continuous improvement efforts.
  • Ensure compliance with health, safety, and wellness legislation and standards.
  • Uphold and adhere to the Code of Ethics and Professional Conduct.
Environmental:
  • Promote the global Environmental Management System with a focus on footprint reduction, recycling, and resource efficiency.
  • Ensure compliance with environmental legislation and standards.
EDUCATION BACKGROUND:
Bachelor's Degree in one of the following:
  • Supply Chain Management
  • Business Administration / Commerce
  • Purchasing or Procurement Management or other related field – or equivalent experience
WORK EXPERIENCE:
5–10 years of progressive purchasing or strategic sourcing experience.
Majority of experience is typically in:
  • Tier 1 automotive suppliers or OEM automotive manufacturing
  • Contract and negotiation experience
COMPUTER SKILLS:
  • MS Office Suite (Excel, PowerPoint, Word)
  • ERP Systems
  • eSourcing / RFQ platforms
  • Supplier performance management tools
TRAINING REQUIREMENTS:
  • Costing & Financial Analysis Tools
  • Automotive Specific Systems and Processes
  • (PPAP, APQP)
Not Specified
Applications Engineering- Revamp
Salary not disclosed
Southfield, Michigan 1 week ago

We're looking for people who:

  • Can examine and provide solutions for problems with customers' existing equipment
  • Enjoy technical/mechanical/electrical problem solving
  • Understand engineered solutions for existing products
  • Able to develop cost estimates and provide foundational reasoning, with accuracy
  • Can work well under pressure and in Team environments
  • Driven towards personal development and improvement

What we do:

  • We provide Air Pollution Control solutions to our customers. We organize and focus ourselves on our customers' industries and applications. We work with these customers to help maintain the longevity and reliability of this equipment throughout its lifetime.

Why we're in business:

  • Dürr provides value-added solutions to our customers. We pride ourselves on the thoroughness of our pre-sale consultation and solution development, the quality and longevity of our equipment, and our best-in-class service from initial customer inquiry through the life of the equipment.
  • We seek long-term partnerships with customers that value our approach.

Essential Functions and Responsibilities:

  • Review customer RFQs and assure compliance with requirements, specifications, and clearly identify exceptions to be taken.
  • Clearly define the scope of work and develop associated cost estimates.
  • Review vendor and subcontractor quotes for compliance with specifications and completeness of scope
  • Work with the Sales team to communicate with the Customer both directly and indirectly
  • Drive product improvement and standardization of designs.

Qualifications and skills:

The ideal candidate for this role possesses mechanical and electrical aptitude and is comfortable troubleshooting issues with industrial equipment. The successful candidate will be capable of translating those solutions into proposals for customers as well as communicating them with the Operations team for project execution.

  • Bachelor of Science in Engineering is preferred but not required
  • Experience in Engineering, Application Engineering a plus
  • Demonstrated knowledge of process equipment design
  • Ability to understand fabrication and field installation criteria and the ability to develop preliminary scopes of work for outside pricing activities
  • Ability to create and maintain project schedules
  • Excellent time management and organizational skills
  • Excellent technical writing and verbal communication skills
  • Able to effectively interface with engineering and estimating departments, contractors, suppliers, and customers
  • Occasional travel may be required with Sales and Operations, 0-5% travel
  • Willing and able to work overtime, weekends, and holidays when necessary
  • The position will be located in Southfield, MI

Physical Demands: Main duties are computer-based. On-site duties may include climbing stairs and ladders.

Dürr CTS, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.

Note to all Staffing Agencies: Dürr CTS, Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as-needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Dürr will not be obligated to pay a referral fee.

Not Specified
Account Executive - Manufacturing Solution Sales
Salary not disclosed
Detroit, MI 1 week ago

Sales Account Executive- Manufacturing


Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.


Job Description

We are looking for a Sales Account Executive who is passionate, self-motivated, and business savvy, with a strong desire to overachieve their professional and financial goals to join our team. This is an exciting opportunity to utilize your solution selling skills, to drive business within named accounts in the Manufacturing sector. In this role you will have the opportunity to collaborate with our best in class, presales, customer success, and professional services teams, to ensure that your customers view you as a trusted advisor who can deliver solutions well past software alone.


Responsibilities

  • Manage full sales cycle from researching accounts to closing business.
  • Discovering, developing, and managing business relationships with prospects and current customers to sell software, services, and other related solutions.
  • Selling wide and deep into accounts by identifying client needs and opportunities where IMAGINiT products and services will improve client growth and productivity.
  • Leading account strategy sessions with current clients, prospects, and internal teams.
  • Developing and delivering presentations and proposals.
  • Increasing IMAGINiT visibility in the industry by attending networking events, using social media, referrals, etc.
  • Collaborating across IMAGINiT business units working with other channel partners to secure customer business.


Qualifications

  • 5+ years of direct sales experience selling software solutions to mid-size and large enterprises.
  • Measurable track record in new business development and overachieving sales team targets.
  • Proven hunter mentality with a track record of sales success.
  • Strong business acumen, and ability to have business conversations at all levels.
  • Excellent problem solving, negotiation, and closing skills.
  • Ability to manage the entire sales process from prospecting through close.
  • Strong verbal and written communication skills and CRM usage.
  • Experience with multi-product/services selling is a plus.
  • Experience selling within the Manufacturing sector is a plus.
  • Bachelor’s degree or equivalent is a plus.


Additional Information

What can you expect?

  • Comprehensive onboarding program and on-going training that prepares you for success.
  • Approachable leadership team who truly cares about you and your customers.
  • Opportunities for growth and development with opportunities to move up or horizontally within the organization.
  • You will be surrounded by armies of people that you can leverage from a strong technical team including pre-and-post sales engineers, marketing, and a technical support team second to none.


Hybrid/Remote Work

  • Ability to maintain appropriate productivity and performance.
  • Have a work environment that is free from distractions and has a reliable internet connection.
  • Ability to dedicate their full attention to their job duties and be available via Teams and/or phone during work hours.
  • Required to attend all mandatory meetings and/or events and be responsive to any communication from colleagues, customers, and management.

Travel

  • 20-25% annually


Total Compensation

  • Salary $75,000-$85,000
  • OTE Range $180,000 Plus


Benefits

  • Health, Dental, and Vision
  • Health Savings Account with Employer Matching Contribution
  • Limited Purpose FSA Account
  • Medical Flexible Spending Account
  • Dependent Care Assistance Plan
  • Short & Long-Term Disability
  • Wellness Programs
  • Employee Assistance Program
  • Group Term Life Insurance
  • Voluntary Life Insurance
  • Paid Holidays
  • Vacation and Sick Leave
  • 401(k) with company match
  • Tuition Reimbursement
  • Service Awards
  • Employee Referral Bonus Program


Visit us at for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.

Not Specified
Account Manger
Salary not disclosed
Detroit, MI 1 week ago

Who we are:

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

About the role:

The Account Manager is responsible for managing the assigned key OEM / ODM customers, including meeting or exceeding budgets and growth targets. Drive teamwork and support across Customer Service in Raleigh, Business Units in Taiwan and the factories located in Asia, to achieve the sales goals and objectives. Foster a culture of teamwork and information sharing.

Two open Account Manager positions –

  • One located in the Northeast, preferably in the Baltimore/Philadelphia region.
  • One located in the Midwest, preferably in the Detroit/Chicago region.


Key responsibilities:

  • Develop strong knowledge of market, accounts, competition and industry trends and utilize that in support of the Regional and Account business plans.
  • Develop and maintain a Key Account Strategy to drive growth and achieve or exceed annual goals, metrics and expectations.
  • Customer relationship growth and management.
  • Responsible for new business development - RFQs, pricing negotiation, value proposition, and contract negotiation.
  • Provide internal account leadership thru insight to customer inputs and priorities, customer product/portfolio roadmaps, execution of customer process requirements, and contract compliance.
  • Drive NPI and project execution and schedule with internal and external customers.
  • Monitor, analyze, and drive sales metrics and results.
  • Drive funnel growth and forecast accuracy across all product lines and accounts.
  • Ensure customer issues are resolved through the escalation process.
  • Cradle to grave Sales Management – opportunity to EOL closure.



Key Competencies/Behaviors/Strengths

  • Professional Selling Skills - Both large account management and new account development.
  • Develop and grow customer relationships.
  • Highly motivated self-starter with exceptional communication and negotiation skills.
  • Proficient with MS Excel & PowerPoint.
  • Results oriented.
  • Strong organizational and time management skills.
  • Ability to adapt to Delta’s unique and dynamic culture.

Minium Qualifications:

  • Bachelor’s degree in electrical engineering or technical field, or commensurate technical sales experience.
  • Understanding of power management and/or thermal solutions.
  • Experience leading and managing cross-functional teams.
  • Excellent project planning, execution, and tracking skills.
  • Strong communication, interpersonal, and presentation skills.
  • Ability to work effectively in a fast-paced and dynamic environment.
Not Specified
Mechanical Technician
Salary not disclosed
Livonia 1 week ago
Mechanical Technician We are seeking a skilled Mechanical Technician to assemble, install, and troubleshoot custom automation equipment.

This role is ideal for someone with strong mechanical/electrical aptitude and hands on experience in machine building or automation assembly.

Key Responsibilities Assemble and wire mechanical, electrical, pneumatic, and hydraulic components.

Read and interpret blueprints, schematics, and technical drawings.

Troubleshoot and debug automation systems.

Perform fitting, fabrication, and basic welding as needed.

Test and verify equipment operation before shipment.

Travel to customer sites for installs and service support.

Maintain a safe and organized work area.

Qualifications Required: 3+ years in machine building, automation assembly, or related field.

Strong understanding of mechanical/electrical systems.

Ability to read schematics and engineering drawings.

Hands on experience with tools and precision assembly.

Troubleshooting skills and willingness to work overtime.

Preferred: Experience with PLCs, robotics, or automation controls.

Basic manual machining skills.

What We're Looking For Strong problem-solving ability and attention to detail.

Team-oriented, dependable, and able to work independently.

Good communication and organizational skills.

Ability to lift and move equipment as required.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Dynamometer Technician - AM Shift
🏢 Nesco Resource
Salary not disclosed
Livonia 1 week ago
Looking for a general technician with iTest, ADAPT, Horiba emission bench experience, and general automotive mechanical experience.
****MUST be able to work OT and one weekend day.

Eventually could work 7 days 12 hours.
**** Looking for a development dynamometer technician with automotive mechanical experience to setup and operate an engine development test cell.

The Dynamometer Technician is responsible for engine set-up, test instrumentation, monitoring the test while engine running, performing regular engine health checks, and removal of the engine after test completion.

They will be supporting programs that require engine mapping, combustion analysis, emissions testing, and mechanical/power development.

Qualifications • Minimum high school diploma or equivalent • 2 years of automotive mechanical related experience • Must have excellent engine mechanical and electrical diagnostic skills • Must be proficient with computers, including MS Office applications and dynamometer controls operation experience • Must have own tools and a rolling tool box • Must be willing to learn and able to work overtime and weekends as needed • Must be flexible, eager to learn and have a strong attention to detail • Must have excellent written and verbal communication, organizational, and customer service skills Preferred Skills • Associate degree or technical training in an automotive related field • Engine teardown/build skills and able to follow an engine assembly manual • Powertrain calibration, diagnostics or controls experience • Able to perform simple fabrications • Experience or training with AVL PUMA 2.0 and/or A & D iTest dynamometer controls Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Prototype Build Planner
🏢 Nesco Resource
Salary not disclosed
Allen Park 1 week ago
Position Summary The Prototype Build Planner is responsible for planning, coordinating, and executing prototype vehicle builds to support new model development.

This role ensures all parts, materials, and build activities are aligned with engineering requirements and program timing to support successful prototype builds.

The position works cross-functionally with Engineering, Purchasing, Logistics, Suppliers, and Prototype Operations to ensure vehicles are built on schedule and issues are resolved quickly.

________________________________________ Key Responsibilities Build Planning & Coordination • Develop and manage prototype build plans for upcoming vehicle builds.

• Coordinate build timing, sequencing, and part readiness to support program milestones.

• Track build status and provide updates to program leadership and cross-functional teams.

• Ensure all required components are available and validated prior to scheduled builds.

Parts Readiness & Tracking • Track prototype parts through sourcing, manufacturing, shipping, and delivery to build locations.

• Identify potential part shortages or delays and escalate risks early.

• Work closely with Parts Management Analyst, Purchasing, Engineering, and suppliers to ensure timely delivery of prototype components.

• Monitor part status using internal tracking systems and build readiness tools.

Issue Resolution & Escalation • Identify risks impacting build timing or vehicle completion.

• Lead issue resolution activities with engineering teams and suppliers.

• Escalate supply or engineering concerns when needed to protect build schedules.

• Drive corrective actions to ensure prototype build completion.

Cross-Functional Collaboration • Act as a central communication point between Engineering, Manufacturing, Purchasing, and Logistics.

• Participate in program meetings, build readiness reviews, and launch planning discussions.

• Support coordination between prototype facilities and program teams.

Build Execution Support • Assist build teams with part verification, build sequencing, and issue tracking.

• Document build concerns and feedback for engineering improvements.

Reporting & Documentation • Maintain accurate build plans, schedules, and part tracking documentation.

• Provide daily or weekly status updates on build readiness and risks.

• Develop tracking tools and reports to support prototype program management.

________________________________________ Required Qualifications • Experience in automotive prototype builds, manufacturing, supply chain, or program management.

• Strong organizational and planning skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and communication skills.

________________________________________ Preferred Qualifications • Bachelor's degree Supply Chain, Business, or related field (or equivalent experience).

• Experience working in prototype build centers or pre-production environments.

• Knowledge of automotive program timing and launch processes.

• Experience working with suppliers and cross-functional program teams.

• Familiarity with build tracking systems and program management tools.

________________________________________ Key Skills • Build planning & scheduling • Supply chain coordination • Cross-functional communication • Risk management & escalation • Problem solving • Attention to detail • Project coordination Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Quality Inspector
🏢 Nesco Resource
Salary not disclosed
Livonia 1 week ago
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Summary: The Quality Inspector will check the quality of all products as well as production procedures.

The role will be an advocate for quality in our business.

The Quality Inspector will ensure that products are made of flawless materials in compliance with customer specifications.

Essential Duties and Responsibilities: Inspect, test and measure materials or products and accurately record inspection and test data.

This includes measuring products using rulers, calipers, gauges, coordinate measuring machines (CMM), thread gauges, gauge pins, optical comparator, surface testers, height gauges or micrometers to monitor operations to ensure they meet quality standards.

Accept or reject finished products including tagging or identifying all products and material that fail to meet specifications.

Read, interpret, and follow basic blueprints, diagrams, engineering drawings and other written instruction.

This includes understanding and applying Geometric Dimensioning and Tolerance (GD & T) symbology.

Recommend adjustments to the assembly or production process to improve quality.

Calibrate or verify test instruments.

Adhere to all safety procedures and promote continuous improvement.

Education and Experience (required): High School diploma or equivalent.

1 year of inspection experience with common hand gages or equivalent.

Education and Experience (preferred): 1 year of experience programing and operating a Direct Computer Controlled (DCC) CMM.

Skills, Knowledge and Abilities (required): Knowledge of computers and electronics.

Ability to calibrate or verify test instruments and keep detailed records.

Excellent communication skills with the ability to interact across multiple departments.

Proficient computer skills including MS Office.

Ability to analyze and problem solve with attention to detail.

Skills, Knowledge and Abilities (preferred) Working knowledge and comprehension of quality standards.

American Society for Quality (ASQ) certified.

Ability to work overtime as needed including weekends.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Not Specified
Automotive Parts Specialist
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a Automotive Parts Specialist working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Parts Specialist plays a crucial role in resolving dealer inquiries related to parts delays.

This position focuses on reducing the overall vehicle off-road downtime due to part delays.

The Parts Specialist will engage and support multiple channels that have initiated parts delay issues in which the delay is greater than 5 days.

Assist and facilitate locating parts for dealers utilizing resources such as D to D Express, Does II system, DOW, FESG, and COPIS.

Participate in Stand-up meetings with PS&L.

The Parts Specialist works closely with the Operations Manager on process improvement initiatives regarding parts process flow within the department.

During a Typical Day, You’ll Responsibilities: Production Support: • Locate parts for At Risk cases using Part Locator tool, dealer network, PS&L (SME's), upstream engineering, and manufacturing.

Verify all pertinent parts escalations information for accuracy.

• Contact dealership Parts Managers for D2D parts sales • Search internet for aftermarket parts options • Process escalations to PSL group • Maintain Part SME tracking documentation • Maintain PS&L reports for Stand-up meeting Reporting and Communication: •Maintain metrics and reporting around key parts delay issues.

•Attend weekly team huddles with Liive agents to review Part escalation handling and related part topics.

Interpret reports to dimension issues with Operations Management team, Client Partner and PS&L.

Prioritize key high-volume parts delay issues and identify emerging trends.

•Conduct Parts training to new CX/DX Specialist training classes.

What You Bring to the Role: Education •High School Diploma required •Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •Minimum 1-year Automotive experience in a dealership or related field • 2 years of Parts experience required.

Familiarity with Parts Catalog and ordering systems preferred.

Skills • Strong oral and written communication skills with ability to persuade using a business case.

• Strong Analytical skills
- ability to analyze agent customer handling and case management results to identify root cause of performance/process issues.

• Creative and forward-thinking
- seeks opportunities for innovation and continuous improvement.

• Strong time management, organization, and planning skills
- able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction.

• Strong problem-solving and decision-making skills.

• Self-starter who demonstrates initiative, resourcefulness, and ability to work independently and interdependently among a team.

• Excellent negotiation skills and consultative approach.

• Knowledge of computer and software (MS Operating Software, MS Office Products)
- strong working knowledge of Microsoft Outlook (Calendar functions, folder management).

• Must represent Percepta professionally with all clients and external organizations and contacts.

Others •Proven ability to perform in a fast-paced environment.

•Must be able to interact effectively with all levels of employees and departments.

•Requires minimal supervision A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.

Suite 220 Allen Park, Michigan 48101.

•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.

What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-onsite
Not Specified
Automotive Technical Specialist
🏢 Percepta
Salary not disclosed
Dearborn 1 week ago
At Percepta, we bring first-class service across each market we support.

As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.

The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.

During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.

• Assist dealers’ technical assistance request.

• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.

• Provide real-time technical subject matter expertise to agents and dealer.

• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.

• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.

• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.

• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.

• Assist dealers via phone and email.

• Walk the dealer through all facets related to the escalating technical concerns.

• Escalate for additional assistance when needed.

Manage dealer escalation concerns/issues.

• Document processes where there are no current standards.

• Maintain a positive work environment that fosters team performance; support and contributes to open communication.

• Identify and report all concerns regarding the program to the appropriate Manager.

• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.

• Attend and participate in team meetings.

• Demonstrate leadership capabilities.

What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.

•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.

• Communicate and articulate in a professional and effective manner both verbally and written.

• Ability to exercise independent judgment and decision-making.

• Reasoning ability and logical thinking.

• A good listener with a proven ability to build relationships with all types of people.

• Strong time management skills, attention to detail, and outstanding follow-up skills.

• The ability to work well under pressure with tight deadlines.

A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.

Suite 220 Allen Park, Michigan 48101.

•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.

What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.

Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

Leave it better – We take ownership and leave every process, person, and place better than we found it.

Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength.

It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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