Engineering Jobs in Dallas County Texas
201 positions found — Page 3
Director of Preconstruction - Healthcare Construction
This is an opportunity to join an award-winning Dallas-based general contractor that has built a strong reputation in healthcare construction by staying committed to a simple belief "there is a better way to build."
The firm has earned recognition for combining nationally recognized Lean Construction practices, advanced technology, and a relationship-driven culture to deliver healthcare projects with greater efficiency, safety, and collaboration. This creates an environment where innovation and continuous improvement are not just ideas - they shape how projects are planned, how teams work together, and how complex healthcare facilities are delivered.
This role offers the opportunity to play a central role in shaping projects before construction even begins. Your experience in planning, budgeting, and guiding teams through early project strategy will directly influence how projects are delivered in the field.
Responsibilities
• Lead preconstruction strategy and planning for healthcare construction projects
• Oversee budgeting, cost modeling, and estimating efforts
• Collaborate with clients, architects, and consultants during early project planning
• Guide value engineering and constructability discussions
• Work closely with project management and field leadership to ensure smooth project transition into construction
• Support relationship development with healthcare clients and design partners
Qualifications
• Experience leading preconstruction or estimating efforts on complex construction projects
• Strong background in healthcare construction or technically complex facilities
• Experience managing budgets, cost planning, and preconstruction teams
• Ability to lead collaborative planning discussions with clients and design partners
• Strong communication and leadership skills
Much of the work this role supports is centered around the Dallas - Fort Worth area, including Dallas, Fort Worth, Arlington, Plano, Irving, and surrounding communities, working closely with healthcare clients across the region.
Please send your resume to apply - all inquiries are confidential. You are also welcome to connect with one of our associates if you do not have an updated resume, or visit our website and complete the short form so we can schedule a time to discuss further.
A client in Dallas are seeking a Senior Construction Project Manager to support the delivery of large-scale data center developments across the Dallas–Fort Worth region.
This individual will play a key role in executing ground-up data center construction programs, working closely with senior leadership to ensure projects are delivered on schedule, on budget, and to the highest mission-critical standards.
The ideal candidate brings strong experience in program management, project controls, and large-scale mission-critical construction, along with the ability to collaborate effectively with contractors, utilities, engineers, and municipal stakeholders across Texas.
This role requires a highly organized and strategic professional who is comfortable managing multiple complex programs in a fast-paced, rapidly scaling organization.
Key Responsibilities
- Lead program management and oversight of ground-up data center construction projects across the Dallas region.
- Own overall program scope, schedule, and budget performance from preconstruction through commissioning.
- Drive schedule acceleration, cost efficiency, and delivery performance while maintaining the highest safety and quality standards.
- Review constructability across electrical, mechanical, structural, and building systems for new and expansion data center projects.
- Support RFP development, contractor selection, equipment procurement, and capital request preparation.
- Manage RFIs, construction administration, and coordination with engineering consultants and contractors throughout the project lifecycle.
- Oversee commissioning, integrated systems testing, and final project closeout.
- Track and report key project metrics and performance indicators to senior leadership.
- Manage multiple concurrent projects including new builds and capital improvements across regional data center campuses.
- Provide on-site leadership during major construction milestones, startup testing, and commissioning activities.
- Lead continuous improvement efforts related to schedule management, cost control, change management, and risk mitigation.
- Coordinate owner-side change processes and evaluate cost and schedule impacts.
- Oversee project billing, cash flow tracking, and monthly reporting.
Experience
- 7+ years of experience managing large-scale construction projects valued at $250M+.
- Strong background delivering data centers.
- 5+ years of experience managing complex building systems including electrical, mechanical, controls, fire/life safety, security, fiber/network infrastructure, and utility coordination.
- Proven success managing cost, schedule, and risk across major construction programs.
Preferred Skills & Experience
- Direct experience with large-scale data center design or construction (hyperscale, colocation, or enterprise environments).
- Familiarity with Texas permitting, utility coordination, and municipal processes, ideally within the Dallas/Fort Worth market.
- Experience working within fast-track design/build project delivery models.
- Strong contractor, vendor, and subcontractor negotiation experience.
- Ability to coordinate effectively across construction, engineering, IT, and operations teams.
- Excellent written and verbal communication skills and the ability to manage complex stakeholder environments.
See additional details below.
Chief Information Security Officer Highlights • The pay for this position is $ 240,000
- $ 260,000 annually .
• Onsite position .
• This position is a full-time executive leadership role, direct hire .
• Stock option eligibility (5,000 shared options available; vesting and board approval required for purchase).
Responsibilities • Develop and execute the enterprise-wide cybersecurity strategy to protect technology platforms, data systems, and digital assets.
• Establish information security governance frameworks aligned with NIST, ISO 27001, and CIS Controls .
• Report on cybersecurity posture, risks, and incidents to executive leadership and the board.
• Oversee security monitoring, threat intelligence, vulnerability management, and incident response programs.
• Lead penetration testing initiatives and remediation efforts across systems and platforms.
• Conduct digital risk assessments for critical enterprise systems including ERP, quality management systems, and distribution platforms.
• Ensure compliance with applicable regulatory and security standards including FDA, HIPAA, SOC-2, GDPR, and CCPA where applicable.
• Partner with quality and regulatory teams to maintain data integrity in GMP-regulated environments .
• Lead enterprise risk management initiatives related to technology and cybersecurity.
• Oversee business continuity and disaster recovery planning.
• Build, mentor, and manage the information security team.
• Manage vendor security programs, third-party risk assessments, and external security audits.
Requirements • 10+ years of experience in cybersecurity , including 5+ years in leadership roles .
• Experience working within regulated industries such as healthcare, pharmaceutical, biotechnology, or financial services.
• Proven experience designing and implementing enterprise cybersecurity programs .
• Experience securing cloud environments (Azure, AWS, or GCP) .
• Strong understanding of cybersecurity risk management and regulatory frameworks.
• Bachelor’s degree in Computer Science, Cybersecurity, IT, Engineering, or related field .
Preferred Qualifications • Advanced degree such as MS or MBA .
• Professional cybersecurity certifications such as CISSP, CISM, CEH, CRISC, CCSFP, or ISO 27001 Lead Auditor .
• Experience building cybersecurity programs from the ground up.
• Ability to translate complex technical risks into business-focused communication for executive stakeholders.
• Experience integrating security across IT, OT, and ERP systems , particularly in manufacturing environments.
• Experience supporting FDA data integrity, 21 CFR Part 11, or HIPAA compliance .
• Demonstrated leadership during cybersecurity incidents and crisis response situations.
Benefits Available • Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.
If you are interested in this Chief Information Security Officer (CISO) position, APPLY , or contact .
Reporting for information security activities Meet strategic information security objectives Manage security initiatives to support information security strategy and plan Address any information security related issues Implement the security controls specified in the security plan Conduct the information security risk assessment program Targeted security assessments to ensure appropriate level of security controls Maintain knowledge of general security administration programs and one or more security specialties (e.
g.
sensitive compartmented information, personnel security, technical security, operations security) Provide an interface to client information security audits Protect corporate cyber security information day to day Perform information security risk assessments and serves as an internal auditor for security issues Oversee the risk assessment and information security awareness Train all employees in effective information security measures Provide ad hoc information security and privacy assistance to projects and regional leaders and information security officers Reporting on business security incidents Create enterprise information security education and awareness platforms Escalate security project issues to management Provide periodic reporting on information security issues to the VC/VPIT Ensure all employees receive mandatory training in information security awareness and information security policies, guidelines and procedures Achieving security and privacy certifications
Generative AI Developer Location: Dallas TX/ Tampa FL/New Jersey
- Hybrid Fulltime/FTE Salary: Market Client: Bank Role Overview We are seeking an experienced Senior Generative AI Developer to design and implement cutting-edge AI solutions leveraging Retrieval-Augmented Generation (RAG) techniques.
The ideal candidate will have strong expertise in Python programming, FastAPI, and cloud platforms (AWS, Azure, or GCP).
This role requires a deep understanding of system architecture design, scalable APIs, and end-to-end AI solution development.
Key Responsibilities Architect and develop Generative AI applications using RAG frameworks for enterprise-scale solutions.
Design and implement robust system architectures for AI-driven platforms ensuring scalability, security, and performance.
Build and optimize APIs using FastAPI for seamless integration with AI models and data pipelines.
Collaborate with cross-functional teams to integrate AI solutions into existing systems and workflows.
Implement data ingestion, preprocessing, and retrieval mechanisms for large-scale knowledge bases.
Ensure compliance with best practices for cloud deployment (AWS, Azure, or GCP).
Conduct performance tuning and optimization of AI models and APIs.
Stay updated with the latest advancements in Generative AI, LLMs, and RAG methodologies.
Required Skills & Qualifications 8+ years of professional experience in software development and system design.
Strong proficiency in Python and experience with FastAPI for API development.
Hands-on experience with Generative AI frameworks and RAG architectures.
Solid understanding of system and architecture design principles for distributed applications.
Experience deploying solutions on any major cloud platform (AWS, Azure, GCP).
Familiarity with vector databases, embedding models, and retrieval pipelines.
Strong problem-solving skills and ability to work in a fast-paced environment.
Preferred Qualifications Experience with LLM fine-tuning, prompt engineering, and model evaluation.
Knowledge of containerization (Docker) and orchestration (Kubernetes).
Exposure to CI/CD pipelines and DevOps practices.
Email:
About GEMCO
Founded in 2014 and headquartered in Indianapolis, GEMCO Constructors is a national mechanical, electrical, plumbing, building automation, and service contractor. Licensed in over 30 states, GEMCO delivers design-build solutions across diverse markets with a focus on safety, quality, and innovation.
Position Summary
The Senior Project Manager/Estimator – Industrial Plumbing leads large-scale industrial plumbing projects from concept to completion and manages estimating activities that support project acquisition. This role oversees planning, design, budgeting, scheduling, and execution to ensure compliance with quality, safety, and financial goals. *Please note, this job is for our Charlotte, NC location.*
Key Responsibilities
- Manage all phases of industrial plumbing projects including installation, retrofits, and upgrades.
- Develop and monitor schedules, budgets, and resources while identifying and mitigating risks.
- Oversee subcontractors, ensure quality standards, and maintain safety compliance.
- Act as the main client contact, managing communication and scope changes.
- Review drawings and specifications to prepare accurate estimates and bid proposals.
- Solicit vendor pricing, perform take-offs, and coordinate bid submissions.
- Mentor and develop project staff, fostering teamwork and accountability.
- Collaborate with business development on bids and client relationships to support growth.
Requirements
Qualifications
- Bachelor’s degree in Construction Management, Mechanical Engineering, or related field preferred; equivalent experience considered.
- 7–10 years of industrial plumbing project management experience.
- Proven success delivering large-scale projects on time and within budget.
- PMP certification or Master Plumber License preferred.
- Strong technical knowledge of plumbing systems, estimating software, and construction management tools.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work on-site, including standing, walking, and climbing ladders.
- Regular travel to job sites and flexibility to meet project deadlines.
Summary
Why GEMCO
Join a fast-growing national contractor offering competitive pay, comprehensive benefits, and opportunities for impact and growth.
Benefits Include:
- Company-paid health benefits
- HSA with company contribution and match
- 401(k) with company match
- Paid Time Off and annual bonuses
- Phone and vehicle allowance
GEMCO is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
Sr Project Manager (DCI)
Location:
Dallas, TX
Job Id:
757
# of Openings:
1
TITLE: Sr Project Manager - construction
LOCATION: Dallas, TX
POSITION SUMMMARY: As Senior Project Manager you will be responsible for providing overall leadership and driving success of multiple facets of data center projects. The position covers all aspects of construction. Areas of expertise require autonomy and independent discretion in the following areas:
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- RFP development and budgeting
- Pre-bid oversight and coordination
- Managing all design phases and documents
- Conduct project meetings, publish, and distribute minutes, develop milestones, and maintain monthly reports
- Manage day-to-day office and field operations.
- Review the plans and specifications for constructability and construction schedules. Advise the project team of any issues or deficiencies.
- Prepare, manage, and update the detailed project schedule with sequence and activity duration including procurement items.
- Customer engagement for sales and fulfillment of requirements
- Coordination and supervision of design-build contractors
- Coordination with internal stakeholders and subject matter experts
- Oversight of physical construction activities
- Participation in commissioning
- The management of close out and hand-off of physical data center and project documents to customer
- Collaborate with the design team, operators, and clients
- Submit monthly project financial reporting, including forecasting, cash-flow, etc.
- Review monthly contractor billing and perform job walks to substantiate progress
- Keeps all relative parties informed of progress throughout the life of the project
- Develop, manage, maintain, and assist with contract negotiation of new and existing vendors
- Oversee RFI and Submittal Review Process
- Manage the Change Order Process with Owner and Subcontractors
- Manage input and delivery of work products from internal team members to ensure that new data center spaces comply with the project requirements, customer requirements, all engineering standards, applicable codes, and specifications.
- Understand project budget/estimate and budget set-up
- Develop and understand trade contractor and supplier contract scopes, with a constant focus on procurement and lead-time of materials to maintain schedule
- Develop, document, and drive lessons learned, process improvements, cost, and schedule savings initiatives throughout the project lifecycle.
- Work closely with the proposal team to coordinate design criteria with budgetary issues and ongoing maintenance and operation of existing facilities.
- Awareness of the importance of mission-critical facility operation
- Safety standards knowledge and enforcement. (OSHA 30 Hour preferred)
- *Schedule shifts may incl nights/weekends as per bell curve requirements
- Additional duties may be assigned as project needs adjust at Management's discretion
- Must be a US Citizen
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience (Desired):
- Bachelor of Science in Construction Management, or a similar field, or equivalent experience
- Construction/Engineering/Architectural degree a plus
- 10+ years of experience in managing construction projects required
- Datacenter experience is preferred
- Experience in CSA (civil, structural, architectural) and MEP (mechanical, electrical, plumbing) construction management is a requirement
Computer Skills:
- Competency in Microsoft Office applications, including Word, Excel, Outlook, and Teams
- Proficient in PROCORE
Certificates and Licenses:
- No certificates or licenses required
Supervisory Responsibilities:
- Supervise one or more Superintendent or Project Coordinator or Assistant PM or Project Manager or combination of various roles
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasionally lift and/or move 10 to 50 pounds. Frequently required to stand, walk, stoop, kneel, crouch or crawl; occasionally required to sit and climb or balance. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We utilize Everify
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CarMax, the way your career should be!
Principal Engineer – Network, Cloud & Identity (ISE / NAC)
About This Role
CarMax is modernizing and scaling its technology platforms to support secure, reliable, and resilient digital experiences. As a Principal Engineer within the Solutions Delivery and Engineering organization, you will provide senior technical leadership across enterprise networking, cloud networking, and automation, with a specific focus on Identity Services Engine (ISE) and Network Access Control (NAC).
This role combines hands-on technical expertise with architectural guidance and cross-team influence. You will partner with engineering teams, operational support teams, architects, and leadership to implement, support, and evolve secure network platforms that support both cloud and on-premise environments.
Key Responsibilities
- Provide senior technical leadership for enterprise network and cloud networking platforms, ensuring reliability, scalability, and security.
- Partner with technology leadership to support large, cross‑organizational initiatives and address complex technical challenges.
- Collaborate with engineering, architecture, and product teams to design and deliver network and identity solutions aligned with business needs.
- Influence technical standards, patterns, and best practices across teams, with an emphasis on security, automation, and operational efficiency.
- Lead design and implementation efforts for network access control (NAC) and identity-based network security solutions.
- Mentor and guide engineers through technical reviews, design discussions, and problem resolution.
- Participate in on-call rotation to support scheduled change windows and incident response for enterprise networks.
- Display high level leadership skills, being able to drive the overall vision of the organization.
- Stay current with industry trends in networking, cloud connectivity, automation, and identity services, and apply relevant advancements where appropriate.
Role Summary
The Principal Engineer is a senior individual contributor role focused on technical depth, architectural consistency, and engineering excellence. This position requires strong problem-solving skills, the ability to work across organizational boundaries, and experience influencing technical direction without direct authority. You will be expected to balance strategic thinking with hands-on involvement, particularly in complex or high-impact initiatives related to network security and identity.
Required Qualifications
- Bachelor’s Degree in Computer Science, Decision Science, Engineering, Statistics, or a related field, or equivalent alternative education, skills, and/or practical experience is preferred.
- 7+ years of work experience required in Network, Cloud Network, Network Security, and other areas directly relevant to Network/Cloud/Automation responsibilities and tasks; multiple certifications preferred.
- Demonstrated experience working in large, complex enterprise environments.
Technical Experience
Network, Cloud, and Automation
- 7+ years of experience with enterprise routing, switching, firewalls, and wireless networks, with HPE Aruba and Fortinet experience preferred.
- 5+ years of experience designing, building, and operating network infrastructure in cloud platforms, with Azure preferred.
- Strong understanding of hybrid networking models connecting on‑premise environments with public cloud platforms.
- Experience with network automation and scripting using languages such as Python, Ansible or PowerShell.
- Proven ability to design and support highly available and resilient network architectures.
- Experience driving technical improvements or standards across multiple teams.
Identity, NAC, and Cisco ISE
- Hands-on experience designing, implementing, and supporting Cisco Identity Services Engine (ISE) in enterprise environments.
- Strong knowledge of Network Access Control (NAC) concepts and implementations for wired, wireless, and device administration use cases.
- Experience configuring authentication and authorization policies within Cisco ISE.
- Experience implementing and supporting TACACS+ for device administration and role-based access control.
- Ability to act as a technical subject matter expert for ISE and NAC, providing guidance to engineering teams and stakeholders.
Professional Skills
- Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
- Clear and effective communication skills, both written and verbal.
- Ability to work independently while also collaborating across teams and disciplines.
- Attention to detail and a focus on operational stability and security.
- Interest in continuous improvement through automation and process optimization.
Work Location and Arrangement - This role can be based out of the following locations:
- Midtown: This role will be based out of the CarMax Midtown Office (Richmond, VA) and associates will work onsite 5 days per week
- Plano: This role will be based out of the Dallas Tech Hub (Plano, TX) and associates will work onsite 2 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Required Skills & Experience
-5+ years of Product Management experience with ownership of product roadmaps and delivery
-Strong experience delivering BI, reporting, and data visualization products
-Hands‑on experience with BI and analytics tools, with Tableau or similar visualization platforms strongly preferred
-Proven ability to translate business requirements into intuitive, high‑quality dashboards and reporting experiences
-Experience working with APIs, data platforms, and analytics ecosystems at a conceptual/product level
-Strong stakeholder management skills across executive, business, and technical audiences
Nice to Have Skills & Experience
-Experience working in global or international environments
-Second language proficiency
-Exposure to enterprise or franchise‑based business models
Job Description
Insight Global is seeking a Senior Product Manager to lead the strategy, development, and rollout of enterprise business intelligence, reporting, and data visualization solutions across international markets. This role owns the product roadmap for how data is visualized, distributed, and consumed by stakeholders ranging from executives to regional and franchise leaders.
This position is not focused on sourcing, integrating, or transforming raw data. Instead, the role is centered on defining and delivering high‑impact reporting and visualization solutions, including decisions around buy vs. build, tooling strategy, and how insights are best presented to drive decision‑making.
The Senior Product Manager will partner closely with engineering, analytics, and global business leaders to ensure reporting solutions are scalable, standardized, and aligned to real business needs.
Key Responsibilities:
-Define and execute the product vision and roadmap for BI, reporting, and visualization solutions across international markets
-Connect business needs and regional asks to effective data visualization, reporting distribution, and insight delivery
-Own product strategy for BI and analytics tooling from a business value and user‑experience perspective
-Determine buy vs. build decisions for reporting and visualization platforms to best support executive, operational, and franchise audiences
-Partner with engineering, analytics, and platform teams to deliver reliable, well‑rendered reporting solutions (without owning raw data ingestion or transformation)
-Drive global standardization of dashboards, reporting frameworks, and visualization best practices while accommodating regional requirements
-Collaborate with stakeholders to define success metrics, adoption measures, and business impact of reporting solutions
-Manage third‑party vendors and BI technology partners, ensuring alignment to product goals and reporting standards
-Support regional initiatives, new market launches, and leadership reporting needs through scalable BI enablement
Project description
The customer is looking for a JavaFS / Spring / C# / CSS
Responsibilities
Collaborates with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements
Maintains and enhances existing enterprise services, applications, and platforms using domain driven design and test-driven development
Troubleshoots and debugs complex issues; identifies and implements solutions
Creates detailed project specifications, requirements, and estimates
Researches and implements new technologies to enhance current processes, security, and performance
Supports the development of coding standards and adheres to best practices and security guidelines
Works closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs"
Skills
Must have
Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
5+ years of experience designing, developing, and implementing large-scale solutions in production environments TOP Skills Required: Java FullStack / focus on Front End
REACT .NET/C# SQL DataFactory UI Skills, Licenses & Certifications
Proficiency in Full Stack Development
Proficiency with the following technologies:
Programming Languages: C# required, PySpark and Python is a plus.
Frameworks: Spring/SpringBoot, FastAPI, .Net Core, .Net Framework
Front End Technologies: CSS, jQuery, AJAX, Hands on experience in Single Page Architectures such as React is required
Source Control: GitHub, Azure DevOps
CICD: GitHub Actions, Azure DevOps
Data management: PostgreSQL, MS SQL
Integration/APIs Technologies: Kafka, REST, GraphQL
Cloud Providers such as Azure
Other Dev Ops Toolchain: Selenium, SonarQube, GitHub, Kibana, New Relic 10. Proficiency in Networking and security concepts: OAuth, VNet Injection, VNet Integration, Private Endpoints, Azure Firewall 1
Proficiency in object-oriented design techniques and principles 1
Proficiency in Development Tools: Visual Studio, Visual Studio Code, SQL Server Management Studio, Azure Data Studio
Ability to concisely convey ideas verbally, in writing, in code, and in diagrams
Ability to work through others by cooperatively sharing responsibilities
Proficiency in Agile methodologies, such as SCRUM
Job Title: Network Operations Manager - NMS
Job Type: Full time - Permanent
Location: Richardson, TX – Onsite
Job Summary
- Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
- This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
- Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
- Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
- Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network
ROLES & RESPONSIBILITIES
Network Intelligence and Service Delivery Optimization
- Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
- Drive automation and tooling improvements to increase efficiency and reduce manual effort
- Expand the internal knowledge base to accelerate implementation and troubleshooting
- Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization
Service Delivery & Technical Leadership
- Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
- Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
- Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
- Stay current on vendor software releases, security vulnerabilities, and industry best practices
- Manage vendor relationships for support, licensing, and technical escalations
Business & Operational Management
- Serve as primary point of contact for MSS and support quarterly business reviews
- Support sales and account management to refine and close new MSS opportunities
- Track operational budgets and drive profitability for MSS engagements
- Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization
Team Development & Culture
- Lead and mentor high-performing team with clear roles, responsibilities, and career progression
- Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
- Foster a culture of proactive service delivery, continuous improvement, and technical innovation
QUALIFICATIONS
Required Experience
- 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure
1. Linux/Windows environments, database management, virtualization platforms
- Lifecycle management: system updates, security patches, and firmware upgrades
- Administering storage arrays and ensuring RAID/disk redundancy is in place
- Managing software license files tied to NMS platforms
- Maintaining replication and backup jobs
- 2+ years in leadership roles managing technical, service delivery teams
- Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
- Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
- Experience with remote service delivery models, maintenance window planning, and change management
- Familiarity with ITIL service management framework and best practices
- Vendor management and escalation experience with telecom equipment manufacturers and software providers
Preferred Qualifications
- ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
- Experience in both service provider and enterprise networking environments
- Knowledge of network automation using Python, Ansible, or similar tools
- Experience with agile project delivery methodologies
- Leadership & Soft Skills
- Strong written and verbal communication skills
- Proven ability to develop and mentor technical talent
- Strong problem-solving skills and ability to make sound decisions under pressure
- Experience working with remote team members and customers
- Ability to balance strategic planning with hands-on technical problem solving
- Customer-focused mindset with commitment to service excellence
Education
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience
