Engineering Jobs in Coraopolis Pennsylvania

The Quality Engineer is accountable for ensuring that Eos development products meet specified requirements and are tested to ensure compliance with internal and external standards.

Responsibilities

• Leading root cause investigation, failure mode effects analysis, design verification/validation testing, inspection method development, acceptance criteria creation and process validation/verification.
• Develop protocols and reports to clearly document the previous design control activities.
• Participate in the qualification and design transfer activities with external manufacturers.
• Conduct external audits of new suppliers as part of the new product development and internal audits of the quality system to assure alignment to corporate policies, internal standards/requirements, and compliance with regulatory requirements.
• Support the maintenance of existing products including but not limited to design changes, process changes, supplier changes, remediation, recertification, and brand extensions.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Knowledge, Skills., and Abilities

• Strong interpersonal skills, written, oral communication and negotiations skills.
• Strong critical and creative thinking skills.
• Highly developed problem-solving skills.
• Strong analytical skills.
• Demonstrated ability to successfully manage and complete projects in a matrix organization.
• Demonstrated ability to work independently.
• Strong knowledge of Quality Concepts.
• Must possess strong project management skills as well as having the ability to manage multiple tasks simultaneously.

Education and Experience

• Bachelors' degree in Engineering
• Demonstrated ability to advocate for product excellence and quality.
• Demonstrated ability to effectively work cross-functionally.
• Electrical and/or mechanical product knowledge is preferred.
• Design control or new product development is preferred.
• Quality engineering experience is highly preferred.

Job Responsibilities

The Purchasing manager is responsible for providing purchasing services as required for the various operating and corporate groups to achieve the highest quality of products / Services possible.

• Responsible for all purchasing functions assigned around specific Division and / or Commodity areas. This will require relationship development to internal Koppers stakeholders and the development and understanding of the markets area.
• Manage commercial relationships with vendors and suppliers for assigned commodity areas of responsibilities
• Work closely with the engineering group and the plants to complete capital projects safely, on time and within budget.
• Work with the plants to establish qualified and competitive contractors.
• Work with the plants to establish qualified competitive vendors to supply indirect items.
• Solicit budgetary quotes for equipment and projects as needed.
• Prepare and execute competitive bid packages. Analyze results and summarize for evaluation.
• Negotiate the commercial terms and interface with Koppers legal department to execute short- and long-term supply contracts
• Generate Purchase Orders for goods and services. Expedite orders as needed.
• Incorporate negotiation strategies to achieve the most competitive position for Koppers.
• Track and document vendor performance.
• Work on strategic initiatives including procure to pay and streamlining the Purchasing system.
• Ensure compliance with Zero Harm initiatives.
• This position can be hybrid and does not require 5 days in the office.

Qualifications

• Bachelor's degree in Business Administration or other related field from an accredited College or University.
• 5-7 years of experience in managing contracts and negotiations.
• Excellent communication skills.
• Strong computer skills including Microsoft and Navision preferably.
• Financial skills and working knowledge of basic accounting principles
• Excellent planning, organizing and analytical skills
• 20% travel required.

Koppers Inc. and its subsidiaries are equal opportunity employers.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.

Job Summary

As a Solution Architect, you will be an integral part of shaping the future of technology. This role requires deep technical expertise to translate complex business requirements into scalable, secure, and compliant technical solutions. You will serve as a bridge between business stakeholders and development teams, ensuring the delivery of high-quality, resilient systems that drive significant business impact.

Key Responsibilities

• Solution Design & Architecture: Lead the design and development of end-to-end enterprise solutions, including high-level and low-level design documents and architecture diagrams.
• Technology & Platform Selection: Select the appropriate technology stack, leveraging expertise in Java, Spring Boot, microservices architecture, and cloud platforms (AWS and Azure) to build robust, scalable, and cost-efficient applications.
• Cloud Migration & Integration: Drive cloud transformation initiatives, including migrating on-premises applications to the cloud and integrating complex systems.
• Security & Compliance: Ensure all solutions comply with the regulatory requirements (e.g., data privacy, security standards) and implement robust security measures, including identity and access management, encryption, and network security.
• Technical Leadership & Collaboration: Provide technical guidance and mentorship to development teams, conducting code and architecture reviews to ensure alignment with architectural principles and best practices. Collaborate with cross-functional teams, including business analysts and project managers, to align technical solutions with business goals.
• Innovation & Problem Solving: Evaluate new and emerging technologies, conducting proofs-of-concept (PoCs) to validate assumptions and drive continuous improvement in products, processes, and tools.

Qualifications and Skills

• Experience:
• 5+ years of relevant experience in a solution architecture or a lead engineering role within financial services or a related regulated industry.
• Proven experience in designing and delivering large-scale IT projects with hands-on experience in Java-based systems.
• Demonstrated experience running production applications in public cloud environments (AWS and/or Azure).
• Technical Skills:
• Proficiency in Java and Java frameworks (Spring, Spring Boot).
• Strong DB Design (RDBMS, NoSQL) abilities
• Strong knowledge of microservices, event-driven architecture (e.g., Kafka), and RESTful API design.
• Experience with cloud services (compute, networking, databases, security) and containerization technologies (Docker, Kubernetes).
• Familiarity with DevOps practices and CI/CD pipelines.
• Soft Skills:
• Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex technical concepts for non-technical audiences.
• Strong analytical, problem-solving, and decision-making abilities.
• A proactive, self-motivated mindset with the ability to work through ambiguous requirements in an agile environment.

Preferred Certifications

• AWS Certified Solutions Architect (Associate or Professional)
• Microsoft Certified: Azure Solutions Architect Expert

Pay Details

The pay rate for this position is $21/hour. Hourly wage is based on experience and geographical location.

• Flexible work schedule
• Access to an employee discount program
• Reimbursable travel time and mileage

Project Details

RTI International is seeking self-motivated and outgoing individuals to work on an important and long-standing government-sponsored study, the National Survey of Family Growth (NSFG), as Part-Time Field Interviewers.

The National Survey of Family Growth (NSFG), conducted by the federal government since 1973, is a national survey of women and men, 15-49 years of age, designed to provide national estimates of factors affecting pregnancy and birth rates, and general reproductive health. The topics covered in the NSFG are sensitive but extremely important for understanding women's and men's health and well-being in the United States.

The NSFG interview covers sexual activity, contraceptive use, pregnancy history (including pregnancy loss), infertility, relationship experience, (including marriages and cohabitation), use of medical services (including family planning, infertility services, and preventative health care), and experience with adoption and foster care. For more information on the NSFG research project and requirements, please see: Interviewers will make face-to-face visits to selected households to screen for eligible respondents and conduct in-person NSFG interviews. Given the survey description above, these interviews require asking sensitive questions to selected respondents in a private setting using a project-provided tablet.

This is an excellent opportunity for individuals looking for a part-time, long-term career with a variable schedule that allows you to work independently and not be stuck in an office. As a part-time Field Interviewer, you will interact with others and approach selected households without a prior appointment.

If you're interested in engaging people from diverse backgrounds and passionate about the health and well-being of others, this may be the job for you. Qualified candidates MUST be able to work when respondents are available and be comfortable working a consistent, varied schedule to accommodate project needs.

The current data collection period is expected to run through December 2026, however there is the possibility of continued work beyond 2026 depending on sample locations in future years.

Field Interviewers are responsible for:

• Traveling frequently to selected locations to recruit study participants
• Locating selected dwelling units, identifying eligible adult household members, administering a screening interview and recruiting respondents for a longer main interview, if selected
• Making in-person contact with selected respondents to discuss the study, answer questions, and obtain participation
• Collecting confidential information and administering standardized questionnaires
• Independently managing administrative duties, including participating in conference calls and completing online trainings
• Transmitting data as scheduled
• Assuming full and legal responsibility for use and care of project-issued equipment
• Safeguarding any participant incentives, issued equipment, or project materials against damage, loss, or theft
• Assuming responsibility for and carefully tracking all participant incentives
• Submitting timely and accurate Time & Expense reports
• Virtually attend scheduled meetings with other members of the project team
• Maintaining regular access to a reliable wireless internet connection in your home for project work
• Meeting weekly with supervisor via Zoom
• This position involves standing, walking and climbing stairs, and transporting equipment and materials such as laptop computers and notebooks weighing 15 pounds or more.

Minimum Required Qualifications

• Must possess High School Diploma or GED
• Possess effective communication skills through speech and listening
• Fluency in English through reading, writing, and speaking
• Available for entire training and data collection period
• Able to successfully complete training
• Must have a valid US driver's license and reliable personal automobile available for business use
• Comfortable using RTI issued tablet, laptop and other associated equipment
• Access to password-protected Wi-Fi connection for data transmissions and administrative responsibilities
• Able to keep project information confidential
• Willingness to work in various types of weather conditions and after dark
• Must be comfortable asking survey questions on personally sensitive subject matters (e.g. pregnancy, reproduction, sexual activity)
• Must be willing to work approximately 20 hours a week, including weekends and weekday evenings, on a regular basis with occasional weekday daytime hours.
• Must be comfortable working in unfamiliar areas

Preferred Qualifications for Ideal Candidates

• Positive, self-motivated, curious, and enjoy interacting with people from a variety of backgrounds
• Effective time, schedule, and workload management skills to meet set deadlines
• Computer skills, namely email and internet proficiency
• Experience conducting in-person, household interviews with randomly selected respondents
• Willingness to travel to other areas in geographical region (e.g., within state, adjacent state) for short periods of time

Work Schedule

• The data collection period is expected to be April, 2026 through December, 2026.
• On average, you will be needed approximately 20 hours per week when work is available.
• On average, you should be available to work in the field 4 days each week.
• The majority of this work is anticipated to be during evenings and weekends.
• Each of your trips to the field are expected to be at least 4 hours long.

Training Details

You must attend a paid 7-day virtual training, not including the weekend, scheduled for April 13 –April 21, 2026 between the hours of 11:00 am and 4:00 pm eastern. You are also required to complete a self-administered home study and pre-training courses prior to attending virtual training.

Accommodation

RTI International will accommodate our job application procedures for disabled veterans and other qualified individuals with disabilities.

If you have a disability that affects the use of our online application system, or if you otherwise need accommodation in connection with the recruiting process due to a disability, please CLICK HERE for information on how to contact us to request an accommodation.

Additional Notifications

RTI International is an independent, nonprofit research institute dedicated to improving the human condition. Clients rely on us to answer questions that demand an objective and multidisciplinary approach--one that integrates expertise across the social and laboratory sciences, engineering, and international development. We believe in the promise of science, and we are inspired every day to deliver on that promise for the good of people, communities, and businesses around the world. For more information, visit are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Further information is available here.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a competitive range of insurance plans (including health, dental, life insurance, a health savings account (HSA), and access to a 401(k) retirement plan.

For USA Job Postings Only: RTI participates in the US Government E-Verify program. Further information regarding the E-Verify program and laws that are designed to protect you against discrimination relating to your legal right to work in the US can be found at San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For Applicants in US Virgin Islands Only: A record of conviction will not exclude an applicant from being eligible for the position. Factors that may be examined include:

(1) The rational relationship of the nature of the offense to the duties and responsibilities of the position; and

(2) Evidence of the rehabilitation of the applicant.

RTI also participates in the E-Verify program. Click here to view the posters in English and Spanish. Click here to view the anti-discrimination notice issued by the Office of Special Counsel for Immigration-Related Unfair Employment Practices. Click here to view the Right to Privacy in the Workplace/E-Verify Poster

Anticipated Close Date: Apr 16, 2026

Structural Department Manager

Pittsburgh, Pennsylvania Office

RT Patterson (Powered by Allied Resources Group) has an immediate opening in our Pittsburgh, Pennsylvania office for a full-time Structural Department Manager to design and implement heavy industrial facility (new and existing) equipment and structural foundations, piles, mill buildings, structures/platforms, and pipe racks/supports. To do well in this role we you are a licensed professional engineer and have extensive experience as a Civil/Structural engineer conforming to the following responsibilities and requirements.

Structural Engineer Responsibilities:

• Perform basic and advanced engineering analysis and design for heavy industrial facilities. Implement design or analysis tasks in accordance with building code requirements.
• Collect. review, and prepare data and information (Design Criteria) needed for project design.
• Conduct field/site trips and investigations associated with a project where you will obtain needed information and measurements.
• Supervise the work of other engineers and CAD technicians/designers.
• Manage design work from beginning to end.
• Review of construction drawings.
• Review and approval of fabrication drawings.
• Ensuring compliance with specifications, codes, or customer requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities.
• Writing reports and compiling data regarding existing and potential structural engineering projects and studies.
• Preparing civil/structural construction specifications.
• Training of project team members.
• Estimating material, labor, or construction costs for budget preparation.
• Manage engineering projects and deliver them on time.
• Define customer needs and requirements.
• Collaborate with engineers and CAD technicians/designers from other disciplines as well as other companies. Work in a team environment.

Structural Engineer Requirements:

• Minimum of bachelor's degree in civil/structural engineering degree from an ABET accredited school.
• 5+ years relevant work experience, including internship or cooperative program experience.
• Licensed as a professional engineer. (required)
• Knowledge of AISC, ACI, ASCE, IBC, Mill Building standards.
• Proficient in design and calculation software – STAAD.Pro and/or RISA 3D.
• Knowledge of civil/structural Excel spreadsheets and MathCAD preferred.
• Proven expertise as a Structural Engineer.
• Must have a working knowledge of AutoCAD. Knowledge of Advanced Steel is a plus.
• Proficient in the use of Word, Excel, PowerPoint, and other Office Suite software.
• Ability to travel to client sites to obtain needed information.
• Problem-solving abilities.
• Written and spoken English proficiency.
• Proficient in writing and editing project specifications, technical reports, and proposals.
• Demonstrated ability to meet deadlines.
• Attention to detail.
• Strong oral and written communication skills.
• Strong organizational skills.

Other:

-Salary commensurate with experience.

-An Approximate range is $150,000 - $155,000

-Hybrid, 3 days in office

-Office is in Downtown Pittsburgh - a Parking pass is provided

This is a great opportunity for someone to grow in their career!

Circuit Breaker Project Manager Job description

HICO America, headquartered in Pittsburgh Pennsylvania with facilities in Los Angeles, Greensburg, PA, and Memphis TN, is part of the Power Systems business unit, in the Industrial Performance Group of the Hyosung Corporation, a large publicly traded corporation based in Seoul, South Korea. HICO is an ISO 9001 and 14001 certified company, with primary business in power system products.

Educational Requirement: Bachelor of Science in engineering, supply chain, or business from an accredited university.

Computer Skill Requirements: Microsoft Office Suite Skills required with Advanced Knowledge working with Microsoft Xcel and Microsoft Teams/360.

Travel: 10%

Execution of projects within the Product Execution PMO department. Maximize profit margin while maintaining service level to the client.

• Project budgetary performance of contractual scope of work obligations
• Submittal and schedule performance per contract and communication to customer stakeholders
• Customer perception and satisfaction
• Milestone and progress payment management and notification to HICO Accounting
• Warranty and MRO service level initial point of contact
• Responsible for estimating costs for HICO services with support from HICO Procurement
• Support review of final bid package as requested
• Attend project site and alliance meetings with customers as directed

Project leader regarding the customer and internal HICO stake holders.

• Single POC (Point of Contact) with customer
• Management and communication of schedule to customers, suppliers, and HICO stakeholders
• Communication of contractual milestones to factory and internal stakeholders.
• Potential travel to Memphis transformer production facility or project/customer locations.
• Coordination and support design review meetings
• Report any planned budgetary deficit to internal HICO stakeholders and determine root cause
• Support HICO procurement functions for his/her assigned projects
• Manage scope and budget of services including assembly, oil, HICO field service technicians
• Control costs of HICO services and sub-contractors
• Request and execute changes orders as required.

Benefits: Competitive compensation package, Paid healthcare, Matching 401k, Performance Bonus, Company lunches, Company Outings, Free Parking

HICO America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Medicare Operations Specialist – Growth Track to Medicare Lead National Insurance Markets (NIM) | Pittsburgh, PA | Full-Time | In-Office

We're an operating partner to independent agents who want to build a real Medicare business — and we're growing.

NIM is hiring a Medicare Operations Specialist to own the Medicare process from A to Z. This is a foundational role on our team, and it's designed with a clear path: master the operation, grow into our Medicare Lead seat.

What You'll Own

You'll be the person who makes sure nothing falls through the cracks. That means managing the full enrollment lifecycle, tracking policies from submission to approval, handling agent contracting and onboarding, keeping carrier relationships clean, and running production and status reports while maintaining CRM accuracy and proactively supporting the agents we serve.

This isn't a \"wait to be told\" position. You'll be expected to notice problems early, close loops without reminders, and think ahead.

The Growth Path

After 12 months of hitting competency benchmarks, your base increases from $40K to $45K. From there, you grow into agent training, workflow optimization, Medicare quoting systems, and commission tracking — the building blocks of our Medicare Lead role.

Advancement is performance-based.

You're the Right Fit If You:

• Double-check your own work without being asked
• Naturally keep lists and close open loops
• Handle confidential information responsibly
• Thrive in a structured, process-driven environment
• Want a career in health insurance, not just a job

Compensation & Benefits

• $40,000 base → $45,000 after 12-month benchmarks
• Uncapped bonus structure
• Medical & Vision (50% employer-paid after 90 days)
• 401(k) with 3% Safe Harbor
• Defined Benefit Plan (eligible immediately)
• Profit sharing + paid vacation and holidays

NIM is relocating to Carnegie, PA within the next 6 months as part of our continued growth.

Ready to be part of the engine? Apply today.

(412) 782-1979 |

About Eos Energy Enterprises

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough ZnythTM aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit .

Our Project Managers are responsible for facilitating and leading multi-functional project teams in the delivery of energy systems to customers, focused on enhancing the customer experience and providing full accountability for project budgets, schedules, project management and performance requirements.

Accountable for the overall management of each project from contract through installation and close-out. Ensure the projects are completed safely, within schedule and budget. Manage and communicate project changes internally & externally throughout to ensure business alignment & client satisfaction.

Responsibilities

• Develop and maintain a detailed understanding of Eos products and related AC scope design & functionality.
• Develop as a subject matter expert to manage all facets of the project.
• Coordinate activities of all functions involved in the project including Manufacturing, Sourcing, Finance, Logistics, Legal, Field services & Quality.
• Facilitate project schedules & resolve problems as necessary to deliver on customer expectations & contract requirements.
• Develop, negotiate, and manage engineering and construction contracts including clearing defining scope, schedule, and cost management requirements.
• Facilitate onsite installation & work closely with site engineers to ensure commissioning activities (installation, energization & start up) are a success.
• Organize project meetings to effectively communicate relevant information and coordinate resources, including subcontractors.
• Negotiate and approve selection of major contractors in collaboration with upper management.
• Ensure payment and revenue milestones are met & invoices issued on time.
• Work directly with finance on the preparation of financial plan.
• Point person for stakeholder communication (internal & external).
• Provide project reports to management per report out schedule.
• Other duties as assigned

Knowledge, Skills, and Abilities

• This position requires a positive, hands-on team-oriented individual.
• Understanding and utilization of effective Project Management tools (MS Project) and thought process required in managing technologically complex projects.
• General knowledge of construction sequencing and development of a safety culture
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills
• Ability to manage stressful situations to a positive outcome.
• Ability to look ahead for barriers which may de-rail project, developing structures or means to resolve unforeseen problems.
• Change & Change order management
• Project Estimating

Education and Experience

• Bachelor's Degree or equivalent experience in Electrical Engineering, Project Management, Construction Management, or related field preferred.
• Minimum five years project management experience.
• Experience in a role that requires involvement and understanding of project management in the power industry and business initiatives including the introduction of new business processes a plus.
• Experience with Utility, Renewables, Battery Storage, and Substation is preferred
• Work is a mix of office and field base work; candidate must be physically able to visit customer and construction sites and review all potential and on-going work.
• OSHA 10hr certification a plus.
• PMP desired; PE, Lean, Six Sigma, a plus.

Multiple opportunities available and multiple levels of seniority are considered.

Schedule

Fully onsite for onboarding and first several weeks transitioning to hybrid schedule.

Travel

• Overnight/North America: 10-25%
• Other International Travel: 10-25%

Working Conditions

• Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.

Job Description – Service Delivery Operations Lead (Contact Center Operations)

Responsibilities:

• Accountable for service delivery, across multiple tracks, for one of our clients in the Digital space. Manage multiple diverse delivery teams located globally
• Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders
• Monitors day to day delivery management and engagement with multiple support units within the organization to ensure adherence to service level standards and to deliver a best-in-class service, meeting or exceeding all KPIs and within budget
• Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value
• Manage critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
• Effectively assess and resolve high priority project risks
• Ensure projects meet success parameters and ROI targets stated in the business case
• Set the strategy for development, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
• Act as the Voice of Customer, championing change and improvements across Customer experience, drive change and influence projects to support and achieve improvements in Customer Experience.
• Maintain collaborative and trusting relationships with stakeholders, effectively overcoming challenges and positioning alternatives to move the project forward
• Enhance quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• Tap additional account growth opportunities through networking & client relationship management
• Aim at maximizing economic value and securing future competitive advantage
• Synthesize data into useful formats and bring actionable insights while straddling between details and higher level implications of critical business issues
• Lead the WBR's MBR, QBR's with multiple stakeholders
• Lead an effective resource planning team, ensuring that resource is fully utilized and any contract demand is effectively covered
• Effective transition, pre-bid and RFP experience is an added advantage
• Drive team towards transformed state and always look for opportunity to improve and run people independent process
• P&L responsibility and account growth
• Lead, inspire and co-ordinate team at all levels to create motivated and engaged colleagues

Minimum Skills to Hire:

• Bachelors in Engineering with 15-20 years or Master's Degree with 15+ years' experience
• 8-12 years' experience in managing large scale agile programs focused on global service delivery. Preferably from BPO / Contact center operations.
• 10+ years' experience with People Management and Stakeholder/Client Management
• Previous experience with outsourced techno functional projects is a plus. Knowledge of Cloud environment is an added advantage
• Prior experience in leading Quality org/ Gen-AI projects / Scripting knowledge/ Content moderation can be a plus
• Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
• Ability to balance multiple projects, making strategic decisions on time, quality, and cost to deliver complex activities
• Proficient in Agile methodology with an ability to adapt quickly to changing technology requirements
• Strong understanding of Engg. Support Services (cloud products)
• Good with numbers, analytical and logical skills are a must for the role along with flexibility on managing global delivery teams.
• Ability to develop comprehensive and complex operational and strategic plans
• Excellent budgeting, business financial and P&L skills
• Advanced influencing and communication skills
• Advanced client service skills and leadership capabilities