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We are currently seeking an Associate Director to drive our credit line increase credit strategy for our Card business. This is a high-impact role with significant senior-level exposure, requiring a strategic thinker who can combine deep credit expertise with innovative approaches that balance risk and growth.

The selected individual will shape and advance our CLI strategy through data-driven analysis and cross-functional leadership. This includes evaluating new data sources to strengthen decision-making, acting as customer for data science teams building new models, and partnering with product and acquisition teams to design and market a comprehensive end-to-end customer line strategy.

Key Responsibilities

• Develop and refine CLI policies to achieve both risk and growth objectives.
• Conduct deep credit analysis to identify trends, risks, and opportunities within the portfolio.
• Design and execute A/B testing strategies to evaluate new approaches and optimize outcomes.
• · Prepare and deliver presentations to executive leadership, providing clear insights and actionable recommendations.
• · Lead cross-functional teams (Product, Marketing, Technology, Operations) to bring strategies to life with great customer experience and flawless execution.
• · Develop and execute on business requirements to implement credit/business strategies to improve our lending portfolio
• · Effectively prioritize competing initiatives and share with senior leadership tradeoffs and constraints across various projects
• · Partner with business leaders across functional areas to define priorities, align resources, and communicate progress to executive leadership

Qualifications

• Bachelor's Degree in a quantitative discipline (Engineering, Statistics, Economics, Business Management, or Computer Science)
• 5+ years of experience in experience in consumer lending, driving informative risk decisions through analyses; Master's or PHD degrees may offset experience
• Advanced analytical skillset using tools such as SQL, SAS, R, or Python
• Innovative and capable of developing creative solutions to complex, data-driven problems

Location: Charlotte, NC // HYBRID (Tues. - Thurs.)

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Lead Analyst, Credit Card Strategy and Analytics

Location: Charlotte, NC (Hybrid schedule)

OneMain Financial is looking for a Lead Strategy Analyst to join our Card Analytics team in Charlotte, NC or Wilmington, DE. This is an exciting opportunity to develop risk management strategies and provide analytics insights to mitigate losses as well as enable future growth of our credit card portfolio.

In the Role

• Working with various partners the role will have responsibilities of reporting, strategy implementation, strategy validation, and ad-hoc analyses including customer segmentation, competitive analysis, sensitivity analysis, and modeling.
• A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions, develop insights and push the traditional boundaries of the lending industry.
• Under manager guidance, design, recommend, document, and execute targeting optimization using multiple disparate data sources.
• Utilize data query tools (SQL, SAS, Python) and analytical software to develop, test, and execute new strategies.
• Implement quality control processes to ensure data accuracy.
• Continually enhance existing processes and reporting through automation, quality control, presentation, and insights.
• Effectively summarize and present results and insights to management.
• Innovative and capable of developing a highly analytical approach to solving problems

Requirements

• Bachelor's degree (Graduate Preferred) in a quantitative discipline, such as Engineering, Statistics, Economics, Business Management, or Computer Science and 3+ years of related experience required.
• SQL knowledge highly preferred
• SAS experience preferred
• Strong Excel/MS Office skills required
• 3+ years of experience in a complex, data-driven problem-solving environment
• Lending or consumer finance industry experience preferred

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (11 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

We are looking for a Lead Strategy Analyst to join the Card Analytics team in Charlotte, NC. This is an exciting opportunity to learn and drive significant business results through optimization of our credit risk underwriting, pricing strategies, acquisition strategy and provide analytics insights for business partners and executive members.

These strategies include, but not limited to, approval/decline, line assignment, term, pricing, and risk appetite framework optimization to drive healthy revenue growth, loss mitigation, and streamlining of processes in support of better profitability and healthy lending portfolio.

This role will have chance to pull the data, conduct deep analysis and investigation, apply critical thinking skills, draw insights from their work and leverage general business acumen to understand the customer behavior and develop profitable business strategies in a timely and accurate manner. The successful candidate will be able to summarizes their work and communicates effectively to management.

Working with various partners, the role will also have responsibilities of reporting, strategy implementation, strategy validation and ad-hoc analyses including customer segmentation, competitive analysis, sensitivity analysis and modeling, and performance read.

A successful candidate will expand their competencies and grow their business and industry acumen, as well as demonstrate the ability to work on complex processes or projects across the end-to-end project cycle. They will gain knowledge to suggest new answers to old questions, develop insights and push the traditional boundaries of the lending industry.

Key Responsibilities

• Under your manager's limited guidance, you will design, recommend, document and execute consumer credit underwriting and pricing strategies via extracting and analyzing requisite historical customer performance data from multiple disparate systems.
• Utilize data query tools (i.e., R, SAS, SQL, MATLAB, Python) and decision tree analytical software to develop, test and execute new strategies.
• Leverage traditional regression model and machine learning algorithm to understand the key drivers and estimate customer behaviors by different strategy treatment
• Drive profitable business growth via developing strategy optimization framework with full credit-cycle view
• Implement Quality Control processes to ensure data accuracy
• Continually enhance existing processes and reporting through automation, quality control, presentation and insights
• Effectively summarize and present results and insights to management

Qualifications

• Bachelor's Degree (Graduate Preferred) in a quantitative discipline, such as Engineering, Statistics, Economics, Business Management or Computer Science is preferred
• 3-5 years of experience in complex, data-driven problem solving
• Strong SQL, SAS and Excel skills required; experience with multiple types of relational databases, BI tools/platforms, and/or additional programming languages is a plus
• Innovative and capable of developing a highly analytical approach to solving problems
• Lending or consumer finance industry experience preferred

Who we Are:

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-time employees with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• Most Loved Workplace 2022, 2023, and 2024

F&B/Banquet Manager

Charleston, SC

Description

Job Summary

The F&B/ Banquet Manager is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets (Banquets, Pour Taproom Restaurant, The Placery Lounge, and Market ) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Lounge, Market, and Banquet sales revenues to meet or exceed the budget. The Food and Beverage Manager is responsible for directing and organizing the activities of the Food and Beverage Department to ensure a consistently high-quality food product while at the same time developing his/her team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction. The incumbent in this role may function in the role of a Chef, as required. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Must have hotel Banquet experience.

Must have hotel Food and Beverage experience.

A primary focus of this role will be managing all aspects of Banquets, including event setup, service execution, and post-event breakdown.

Education & Experience

• At least 5 years of progressive experience in a hotel or a related field, a 2-year college degree, and 3 or more years of related experience. Or a 4-year college degree and at least 1 to 2 years of related experience or a Culinary Degree with 1 to 2 years of progressive experience in a hotel or related field.
• Holds and maintains applicable certification requirements for position to include Food Handlers, Alcohol Awareness, CPR and First Aid
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Extensive experience in restaurant bar, banquet, catering, in-room dining, and kitchen management required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations, maintaining composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions. Have the ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Familiar with the general organization of a hotel and know the function of each department.
• Communicates in a timely and efficient manner, possess strong communication skills, excellent speaking, reading, and writing skills, computer skills, and basic technological acumen.
• Knowledge and experience with forecasting, budgeting, labor management, and purchasing to ensure maximum productivity.
• Must be able to complete all applicable forecasting and budgeting in a timely and efficient manner.
• Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
• Knowledgeable and aware of local competition and industry trends.

Requirements

• Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in line with Avion’s standards, adapting to the hotel’s scheduling needs.
• Uphold high standards of personal appearance and grooming by wearing the appropriate uniform and name tag while on duty, as per brand standards.
• Adhere to Avion’s standards and regulations to ensure safe and efficient hotel operations.
• Comply with certification requirements relevant to the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Always maintain a warm and friendly demeanor.
• Be knowledgeable about the hotel's organization and the functions of each department.
• Train all Food and Beverage/Banquet staff using effective training steps in accordance with Avion’s standards.
• Follow up on all guest requests, problems, complaints, and incidents occurring in the Restaurant, Lounge, Market, or Banquets.
• Motivate, coach, counsel, and discipline all F&B personnel according to company standard operating procedures (S.O.P.s).
• Review F&B staff hours for payroll compilation and submit to accounting promptly.
• Develop and oversee a manager assigned by the Corporate Office, including sign-off on competencies and assisting in placement.
• Attend weekly staff meetings and provide training on a rotating basis using effective training steps per company standards.
• Conduct all F&B interviews and adhere to hiring procedures according to company S.O.P.s.
• Prepare employee shift schedules based on business forecasts, payroll budgets, and productivity needs; present the schedule with the Wage Progress Report to the General Manager weekly.
• Ensure accurate and timely completion of wage progress and productivity reports.
• Conduct all 90-day and annual employee performance appraisals in accordance with company S.O.P.s.
• Implement all Avion’s policies and house rules.
• Assist in developing and implementing Food and Beverage promotional ideas.
• Ensure beverage costs are maintained within budget.
• Direct the F&B Department’s focus on enhancing guest service scores.
• Ensure compliance with company training using effective training steps per Avion’s standards.
• Maintain S.O.P.s regarding purchase orders, invoice vouchering, and checkbook accounting.
• Develop and promote sales initiatives, including upselling programs for all service personnel.
• Ensure that Avion’s service standards are upheld throughout the Food and Beverage/Banquet Department.
• Participate in scheduled M.O.D. coverage as required.
• Generate all necessary F&B-related reports according to company standards.
• Complete Food and Beverage forecasting and budgeting efficiently and on time.
• Ensure F&B employees remain attentive, friendly, helpful, and courteous to guests, fellow employees, and managers.
• Conduct quarterly operating equipment inventory, evaluate pars, and plan quarterly purchases.
• Uphold Avion’s S.O.P.s concerning credit policies.
• Respond to negative market trends by implementing food and beverage promotions and blitzes.
• Organize and lead monthly department meetings with restaurant and lounge staff, as well as weekly F&B meetings according to Avion’s standards.
• Attend weekly BEO meetings.
• Manage beverage purchasing as necessary.
• Acquire Food & Beverage operating equipment as needed.
• Conduct monthly beverage inventories and reconciliations.
• Ensure that the quality and presentation of all food products meet Avion’s standards.
• Foster a professional working relationship and maintain open communication with managers, employees, and other departments.
• Oversee the operations of the Banquet department.
• Utilize the hotel’s P.O.S. system to generate and analyze reports.
• Establish and maintain a key control system.
• Complete monthly menu analysis and submit it to the Corporate Office.
• Monitor and address Food and Beverage cash overages and shortages.
• Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
• Maintain an organized and comprehensive filing system for purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Complete all required correspondence promptly and efficiently.
• Attend monthly all-employee meetings and any other functions mandated by management.
• Maintain strong communication with all employees, providing motivation and seeking input on food and beverage matters. Ensure positive communication exists between Food & Beverage and Food Production teams.
• Make P.O.S. changes to menus or adjustments to server assignments as necessary.
• Manage “Lost and Found” items according to established standards.
• Maintain required stock levels for all items.
• Review food sales daily for accuracy.
• Perform any other duties as assigned by the General Manager.