Engineering Journal Jobs in Parma Heights, OH

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Senior Power BI Developer

12-month Contract to Hire

Remote or Hybrid in Cleveland, OH

**Unable to do C2C or Provide Sponsorship**

Brooksource is supporting a major integration initiative involving the onboarding of a recently acquired business onto an existing enterprise platform. As part of this effort, all net-new reporting will be built using Power BI, while existing reporting in Tableau, Business Objects, or OBIEE will be lightly supported to ensure consistent data flow. This developer will support the reporting workstream tied to the acquisition, operating within a structured waterfall methodology and leveraging Lean Spec documentation.

Position Summary

We are seeking a Senior Power BI Developer who can independently design, build, and deliver enterprise-level reporting solutions as Brooksource supports our client’s integration initiatives. This consultant will own Power BI development end-to-end and help guide best practices, as Power BI is a growing platform within the environment. The role involves close collaboration with business pods, technical leads, and integration teams to translate requirements into reliable reporting solutions.

Key Responsibilities

• Develop new Power BI dashboards, data models, and reports based on documented Lean Specs
• Convert business requirements into structured reporting deliverables within a waterfall framework
• Leverage existing data pipelines to expose required fields and build accurate, meaningful reporting
• Provide light support for existing reporting in Tableau, OBIEE, or Business Objects (data flow inspection, filter checks, troubleshooting)
• Participate in SIT and UAT cycles to validate reporting output and ensure successful rollout
• Provide best-practice guidance on Power BI architecture, data modeling, and visualization standards
• Collaborate with BAs, engineering leadership, and business stakeholders throughout development cycles

Required Skills & Experience

• 5+ years of hands-on Power BI experience, including:
• DAX
• Power Query
• Data modeling (star schemas, semantic modeling)
• Report/dashboard development
• Strong SQL and data environment understanding
• Experience working in structured SDLC environments (waterfall preferred)
• Ability to work independently and own reporting deliverables
• Strong communication and ability to interface with both technical and functional teams

Preferred Experience

• Tableau, Business Objects, or OBIEE exposure (for minor support, not full development)
• Experience supporting enterprise system integrations or acquisition-related reporting
• Familiarity with Oracle R12 or similar ERP data structures

BENEFITS OF WORKING WITH BROOKSOURCE:

• Direct communication with the hiring manager, which allows us to move candidates through the interview process faster.
• Dedication to keep an open line of communication and provide full transparency.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Mid sized polymer/petro-chemical company seeking a procurement manager position in the greater Cleveland area.

Must have a Bachelor's Degree in Supply Chain, Engineering, Business, or similar discipline and over 3 years of procurement or raw material sourcing experience in the petrochemials industry.

Technical & Quality Manager

Cleveland, OH | Chemicals / Manufacturing

We’re seeking a Technical & Quality Manager to lead quality systems, regulatory compliance, and technical oversight for our chemical products. This role partners closely with Operations, Legal, Marketing, and Sales to ensure products are compliant, high‑quality, and market‑ready—while driving continuous improvement and innovation.

What You’ll Do

• Own and continuously improve the Quality Management System (QMS)
• Lead quality control processes, testing protocols, audits, and CAPA activities
• Serve as the primary point of contact for regulatory compliance (OSHA HazCom, EPA, TSCA, VOC, state regulations)
• Monitor regulatory changes and assess impact to products, formulations, and labeling
• Author and maintain Safety Data Sheets (SDS), Technical Data Sheets (TDS), and compliance documentation
• Ensure accurate product labeling and hazard communication
• Support new product development, formulation improvements, and scale‑up from lab to production
• Provide technical support to internal teams and customers
• Interface with regulatory agencies, auditors, consultants, and customers as needed

What You Bring

• Bachelor’s degree in Chemistry, Chemical Engineering, or related field (advanced degree a plus)
• 5+ years of experience in quality, regulatory, or technical roles within chemical manufacturing
• Strong working knowledge of manufacturing processes, quality systems, and chemical interactions
• Experience with SDS authoring, regulatory documentation, and audit support
• Hands‑on familiarity with lab instrumentation (e.g., pH meters, viscometers, scales)
• Excellent analytical, organizational, and problem‑solving skills
• Ability to communicate clearly with both technical and non‑technical audiences

Preferred Experience

• Industrial wipes, cleaners, sealants, adhesives, or similar chemical products
• ISO‑based quality systems
• VOC and state‑level regulatory compliance (e.g., CARB)
• UL, CSA, or NSF exposure

Why This Role

This is a high‑impact role for someone who enjoys balancing regulatory rigor, quality excellence, and technical problem‑solving—while working cross‑functionally to support both operations and growth.

Benefits Include

• 401(k) match
• Medical, dental, and vision insurance
• Short and long-term disability coverage
• Life and accidental insurance
• 10 paid holidays starting immediately
• Generous PTO plan based on years of service
• Tuition reimbursement and a variety of learning, coaching, and training opportunities to foster individual growth

As a Production Team Supervisor, you’ll lead a group of 8–10 assemblers, working closely with another supervisor and partnering with materials, quality, and engineering teams. Your leadership will help drive scheduling, coaching, problem-solving, and ensuring high standards across assembly, wiring, and finishing operations.

You will:

• Coordinate daily production activities to meet delivery goals
• Coach and develop team members while fostering a culture of quality and accountability
• Jump in where needed to keep operations moving in a fast‑paced environment
• Address and document production or quality issues
• Support continuous improvement and cross‑team collaboration
• Lead with respect, consistency, and hands‑on engagement

What Makes You a Great Fit

Must‑Haves:

• More than 2 years of relevant production, testing, or electronics experience
• Strong communication and people‑leadership skills
• Ability to adapt within a new and growing facility
• Working knowledge of electronics, circuit boards, schematics, and test equipment
• Familiarity with power electronics or troubleshooting down to component level

• Bonus: Annual production-based incentive
• Benefits:401(k)
• Tuition & certification reimbursement
• Comprehensive health benefits

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Our work culture:

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

• Honesty
• Hard work
• Excellence in all we do
• A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.”

To learn more about Jergens, Inc., visit us at , be sure to check out our video to see what it's like to work at Jergens: of Working at Jergens, Inc.

Jergens offers employees

• Competitive compensation
• Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)
• Tuition reimbursement
• Fun staff events and activities
• 401k plan with profit sharing
• Paid vacation time starting at 13 days
• 11 paid holidays

Reports to: Director of Manufacturing

Responsibilities

• Has a thorough understanding of our company’s materials, supplies, equipment, and production capabilities. Assists less experienced planners by providing information, as necessary.

• Confers with manufacturing to ensure the coordination of all functions involved in the production, inventory management, and quality assurance of the product by scheduling workloads and establishing lead times for manufacture of the product.

• Works from inventory and production requirements/reports, drawings, written and verbal instructions to plan and determine operational scheduling/planning of assigned manufacturing operations.

• Reviews on hand component quantities versus allocated quantities using data system and determine which components need additional shop orders released to produce additional product.

• Reviews order requirements using data system and adjust lot quantities appropriately based on part history and customer need.

• Evaluates alternative methods to produce finished product if standard components are not readily available to meet customer needs.

• Provides accurate feedback to sales as to delivery dates and advises when problems arise that will affect deliver to the customer. Assists less experienced planners with more complex issues.

• Effectively manages the scheduling process and adjusts when changes are necessary and provides creative solutions to difficult situations.

• Keeps the supervisor aware in a timely manner of any issues needing the supervisor’s involvement.

• Maintains timely and accurate records and reports, as required.

• Is timely and effective in responding to customer and production issues.

• Develops and maintains effective working relationships with internal and external resources.

Requirements

• High school education is required. At least some college education in a related field is preferred.

• Has the necessary training to be proficient in the position.

• Has at least two years of experience of successful related experience within another company function or organization.

• Is fully trained and capable of responding to all normal daily planning issues with a minimal need for direction from the supervisor.

• Has excellent communications and interpersonal skills to be able to interact effectively with internal and external resources.

• Has excellent computer skills and is proficient with all related company systems and programs.

• Has strong analytical and problem-solving abilities.

• Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.

• High energy with a sense of urgency in responding to production scheduling issues.

• High level of personal and professional integrity.

• Is committed to the company’s values.

• Attention to detail in maintaining required records and reports.

*Please Note: Uprite Construction is not accepting resumes from third-party agencies for this position. Any unsolicited resumes will be considered Uprite Construction's property, and no fees will be paid for unsolicited referrals.*

The Superintendent will oversee on-site construction activities, ensuring projects are completed on time, within budget, and to the highest quality standards. This role involves managing subcontractors, coordinating schedules, ensuring safety compliance, and maintaining effective communication with project stakeholders. The ideal candidate will have a proven track record in multifamily and mixed-use construction, with strong leadership and organizational skills.

What You'll Do:

• Lead all on-site construction activities for multifamily and mixed-use projects, ensuring alignment with project goals, timelines, and budgets.
• Coordinate daily activities of subcontractors, vendors, and consultants to maintain smooth project flow.
• Enforce safety standards and conduct regular safety meetings to ensure a safe working environment.
• Oversee quality control processes, inspecting work regularly to ensure compliance with plans, specifications, and building codes.
• Develop and maintain detailed project schedules, proactively addressing potential delays or conflicts.
• Collaborate with project managers, architects, and engineers to resolve design or construction challenges.
• Maintain daily logs of construction activities, site conditions, and progress.
• Conduct pre-construction meetings with subcontractors to clarify expectations and scope.
• Manage inspections and ensure all necessary permits and approvals are obtained.
• Drive efficiency and cost savings by identifying and implementing process improvements.
• Communicate effectively with clients and stakeholders, providing regular updates on project progress.

What You'll Bring:

• Minimum of 8 years of experience as a superintendent in multifamily and mixed-use construction.
• Extensive knowledge of construction methods, materials, and safety regulations.
• Proven ability to manage complex schedules and multiple subcontractors.
• Strong problem-solving skills and ability to adapt to evolving project needs.
• Excellent verbal and written communication skills.
• Proficiency in construction management software (e.g., Procore, Bluebeam) and MS Office Suite.
• OSHA 30 certification or willingness to obtain.
• Bachelor’s degree in construction management, engineering, or a related field preferred but not required.
• Experience with podium construction, Type V wood-frame, and Type III structures.
• Background in mixed-use projects, including retail and residential components.
• Familiarity with LEED standards or sustainable building practices.

What We'll Provide:

• Medical, Dental and Vision insurance in accordance with plan guidelines.
• Safeharbor 401K plan with quarterly company match.
• Up to 3 weeks of PTO per year.
• 10 Paid Holidays per year.
• Company paid life insurance.
• Company bonus plan

About Us

Uprite Construction was established in 1991 as a multi-service construction company specializing in project site development, ground-up, new construction, renovations, and tenant improvements for the commercial and industrial sectors. Check us out at !

We appreciate your interest in employment with Uprite Construction. Uprite Construction is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.

Company Overview

The Horsburgh & Scott Company is a leading manufacturer of industrial gears and custom gear drives, boasting nearly 140 years of engineering and manufacturing expertise. Our commitment to quality and innovation ensures that we deliver the highest quality gearing products and services to our customers. To learn more about our Company and capabilities, visit our website at Horsburgh & Scott | Gear Manufacturer and Gearbox Repair.

Job Summary:

As a Machine Operator for H&S, you'll be setting up and operating Boring Mills, Lathes, Hobbing, and Grinding Machines to machine industrial gearing parts to specific tolerances. The operator is responsible for operating controls, setting offsets, editing programs, some deburring, and performing self-inspection of parts in-process and upon completion for conformance to requirements. The Operator will also use large overhead cranes and other large equipment.

Primary responsibilities:

• Operate machine tools such as lathes, milling machines, and grinders to produce metal parts.
• Review electronic or written blueprints or specifications for a job.
• Calculate where to cut or bore.
• Shape steel, aluminum, titanium, plastic, silicon and other materials.
• Determine how fast or slow work piece is fed into machine.
• Determine how much material to remove.
• Select tools and materials for the job.
• Plan the sequence of cutting and finishing operations.
• Mark the work piece to show where cuts should be made.
• Position work piece on the drill press, lathe, or milling machine.
• Monitor and control feed rate and speed.
• Ensure work piece is properly lubricated and/or cooled.
• Regulate temperature of work piece.
• Detect problems by listening for specific sounds.
• Adjust cutting speed to compensate for harmonic vibrations.
• Monitor the accuracy of cuts.
• Replace dull cutting tools.
• Check accuracy of work against blueprints and specifications.
• Produce large quantities of parts.
• Determine how automated equipment will cut a part.
• Determine cutting path.
• Concert path, speed, and feed information into set of instructions for machine tool.
• Use manual and computer-controlled machinery.
• Write basic programs.
• Modify programs in response to problems.

Qualifications and Experience

• Minimum of five years' experience on CNC Horizontal Boring Mills, Lathes, and Grinders, and proficiency with large-part machining and blueprint reading; with the understanding of geometric tolerancing and dimensioning.
• CNC programming experience a plus.
• Must be able to perform own setups, measure parts that consistently result in precision quality parts.
• Large overhead crane experience and move large work pieces.
• Must be able to edit G and M-codes, trouble shoot jobs and make adjustments as required.
• Strong shop mathematics (trigonometry) aptitude and the ability to use precision measuring instruments (calipers, mics and other gauges).
• Must have the ability to use a feed and speed chart or calculator to determine appropriate feeds, speeds, and depths of cut.
• Understanding of metal properties and appropriate cutting tools.
• Positive attitude required; dependable, self-starter and the willingness to help others.
• Ability to work in a large manufacturing environment and performs well with minimal supervision.
• Must be able to perform the essential functions of the job with or without accommodation.