Engineering Journal Jobs in Ocoee Orange County Fl Remote

This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’s Top 60 companies to Sell For, as well as Newsweek’s list of America’s 100 most loved global workplaces for 2024 and 2025!

Thryv, Inc. - Thryv Makes Selling Power’s Annual 60 Best Companies to Sell for List for Seventh Consecutive Year

Global Most Loved Workplaces 2025 - Newsweek

About the role:

Based in Orlando, Florida, this role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Software Account Executive conducts greater than 50% of their work outside their home office.

• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
• Participates in sales meetings, call calibrations, and training as needed.

About Thryv- End-to-end client experience platform:

Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market. We do it all with a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.

In This Role, You’ll Get To:

• Help grow local business market share
• Defend small business America and the American Dream
• Hunt for new business (90%) as well as take care of existing clients (10%)
• Become a SaaS (Software as a Service) expert
• Receive world-class training
• Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
• Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
• Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future

We Are Looking for People Who:

• We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
• Who are engagement gurus while properly managing expectations
• Have the desire and commitment to do what it takes to be successful in sales
• Have a positive outlook and a strong ability to take responsibility for their successes and failures
• Goal oriented…you’re known for destroying your sales goals
• Persuasive…you can explain software solutions in simple terms
• Exceed sales quotas and expectations
• Build and nurture a pipeline of prospects and close deals
• Develop great solutions to help customers WIN!
• Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.

Basic Qualifications

• 4+ years of related sales experience (7+ years is preferred)
• 3+ years of experience in an (outbound) full sales cycle role is required
• Experience in a SaaS role or company is preferred, but not required
• The ideal candidate will have experience in Enterprise-level sales (not a requirement)
• Strong industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
• Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
• Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
• Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
• Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
• Associate degree (or international equivalent) or equivalent experience required

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Find out more at /careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big, and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

The estimated on target earnings (OTE) for this role, which includes base salary and incentives, is $137,100, with the potential to earn more in most U.S. locations. Final offer amounts are determined based on the candidate’s location and may vary from the figure listed above.

JOB SUMMARY

The Commercialization Manager is the quarterback of go-to-market and commercialization efforts across all products. This role ensures that each product release, enhancement, and new offering is positioned for success by aligning resources, driving cross-functional execution, and supporting Product Managers with commercialization tasks such as pricing, packaging, messaging, and launch readiness.

The ideal candidate thrives at orchestrating complex work across marketing, sales, product, clinical, legal, and customer operations. They bring a structured, repeatable approach while staying nimble in a fast-moving, multi-product environment.

RESPONSIBILITIES

Commercialization Leadership

• Serve as the central point of coordination for all commercialization efforts across the product portfolio.

• Develop and manage commercialization plans, timelines, and checklists to ensure consistency and accountability across teams.

• Maintain a portfolio-level view of upcoming launches, enhancements, and market-facing changes.

Cross-Functional Orchestration

• Ensure the right teams (Product, Engineering, Sales, Marketing, Clinical, Legal, CS, Training, etc.) are aligned, resourced, and executing according to plan.

• Facilitate cross-functional working sessions, launch readiness reviews, and go/no-go decisions.

• Anticipate and remove blockers related to resourcing, prioritization, or communication gaps.

Product Manager Support

• Partner closely with Product Managers to support commercialization tasks like:

• Pricing and packaging updates
• Sales enablement needs
• Enabling professional services
• Provide templates, playbooks, and coaching to help PMs deliver consistent commercialization artifacts and outputs.

Launch Execution & Readiness

• Ensure all required materials and processes are in place for successful launch (e.g., sales enablement content, training modules, support documentation, release communications).

• Track progress against key commercialization milestones and proactively escalate risks.

• Own internal communication of what is launching, when, and why it matters.

Operational Excellence

• Continuously improve commercialization processes and rituals—intake, scoping, planning, and go-to-market workflows.

• Standardize tools, templates, and KPIs used across product lines.

• Identify opportunities to increase speed, reduce friction, and strengthen cross-team visibility.

Market & Business Alignment

• Ensure commercialization plans align with company strategy, revenue targets, market needs, and partner commitments.

• Provide input into quarterly and annual planning on commercialization capacity and readiness.

• Support forecasting and resource planning for upcoming launches.

The Fabrication Craftsman plays a vital role in building the themed, architectural, and structural elements that define Nassal’s world-class fabrication projects.

This position encompasses multiple trades—Bodywork, Sculpting, Mold-Making, Casting, Carpentry, Metal Fabrication, and Painting—allowing skilled craftsmen and creative fabricators to work across disciplines while developing their craft within one of the industry’s most collaborative and innovative environments.

As part of the PCL Family of Companies, Nassal combines artistry, engineering, and construction excellence to deliver extraordinary experiences. Fabrication Craftsmen contribute to this mission through precision, safety, creativity, and teamwork. programs.

Overall Key Responsibilities:

• Follow all safety regulations, PPE requirements, and shop procedures.

• Read and interpret blueprints, shop drawings, and technical specifications.

• Fabricate and finish components using fiberglass (FRP), resin, foam, and composite

materials.

• Perform specialized tasks across multiple disciplines:

o Bodywork: Sanding, shaping, prepping, and finishing surfaces for paint or coatings.

o Sculpt/Mold/Cast: Sculpting foam or clay, fabricating molds, and casting fiberglass and

composite materials.

• Use hand tools, power tools, and fabrication machinery safely and effectively.

• Collaborate with leads and foremen to meet production schedules and quality standards.

• Inspect and verify workmanship meets project and QA/QC requirements.

• Maintain a clean, organized, and safe work area.

• Train, mentor, or guide junior team members depending on experience level.

• Support continuous improvement initiatives to enhance shop efficiency and craftsmanship.

• Perform additional duties as assigned.

Depending on your level of experience, responsibilities may include:

Apprentice (Entry-Level)

• Learns foundational fabrication skills across multiple trades.

• Assists with prep work, material handling, and general production support.

• Demonstrates initiative, reliability, and safety awareness.

Journeyman (Intermediate)

• Works independently in one or more fabrication disciplines.

• Reads and follows detailed shop drawings and layouts.

• Contributes to achieving production goals while maintaining quality.

Craftsman (Advanced)

• Demonstrates mastery across multiple trades or specialization in one discipline.

• Trains and mentors apprentices and supports shop coordination.

• Produces complex components with high precision and finish quality.

Lead (Leadership)

• Oversees shop teams and daily workflows.

• Ensures quality control, safety, and adherence to project timelines.

• Collaborates with foremen, engineers, and project managers to align deliverables.

COMPETENCIES:

• Communication: Clear verbal and written communication; strong reporting and listening skills.
• Adaptability: Adjusts to changes in assignments, tools, and project priorities.
• Job Knowledge: Possesses deep technical expertise in fabrication; stays current with evolving materials, processes, and standards.
• Managing Conflict: Handles disputes constructively; promotes open communication and resolution-oriented dialogue.
• Problem-Solving: Breaks complex quality issues into manageable parts, identifies root causes, and implements corrective measures.
• Decision Making: Analyzes issues, gathers input, and makes informed, timely decisions that align with company goals and quality standards.
• Dependability: Completes tasks with minimal supervision while maintaining accountability.
• Teamwork: Works collaboratively with others; values diverse perspectives; supports team goals; fosters a positive and cooperative work atmosphere.
• Initiative: Demonstrates willingness to learn, take on tasks, and ask questions when needed.
• Self-Development: Pursues ongoing learning and certification; applies new techniques to improve shop operations.
• Safety Awareness: Actively identifies and avoids hazards; follows all safety protocols.

QUALIFICATIONS:

• 0-7+ years of experience in fabrication, themed construction, or related trades.
• Proficiency with fabrication tools, materials, and shop machinery.
• Ability to read and interpret shop drawings, layouts, and specifications.
• Strong understanding of safety and quality standards.
• Excellent teamwork, communication, and time management skills.
• Willingness to continuously develop technical skills and expertise.

WORKING CONDITIONS:

• Shop and fabrication environment with exposure to dust, heat, noise, and odors.
• Must wear appropriate personal protective equipment (PPE) at all times.
• May be required to work extended hours or weekends, depending on project needs.

PHYSICAL REQUIREMENTS:

• Ability to lift, sand, mask, and move materials up to 50 lbs. regularly and maneuver heavy materials using mechanical assistance when necessary.
• Comfortable standing, bending, and performing repetitive tasks for extended periods.
• Manual dexterity and hand-eye coordination to safely use tools and materials.
• Must maintain continuous awareness of hazards and enforce safety practices.

PCL is an innovative, employee-owned company comprised of people who find passion in their profession and take pride in doing great work every day. Our work powers the infrastructure and utilities that are essential to daily life, and our projects are the scene of vacations, careers, education, and healing. We are consistently ranked among the best companies to work for because we are committed to supporting and developing our teams.

The PCL Companies celebrate diversity and are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

PCL combines numerous pay and benefit strategies to provide a comprehensive and competitive total rewards package. Any salary range displayed by a job board is an estimate. Your salary, which considers your unique qualifications and experience, is just one component of the robust total rewards you'll enjoy at PCL. This may include an employee share purchase offering, discretionary annual performance bonus, comprehensive benefits and wellness programs, retirement plan plus matching, and career development programs.

Should you require an accommodation during the application process, please contact us at with the position and location you are interested in.

Together, we can build success and a better future. Let’s get started!

ABOUT THE CLIENT

• I am currently working with a well established General Contractor & Construction Management specialist with a rich history in the Florida area.

• They specialise in K-12 & higher education, hospitality, multifamily, worship, entertainment, retail, professional offices, healthcare, municipal & federal.

• They are currently looking for a number of Project Manager's in the Orlando area due to an influx in projects awarded.

ABOUT THE ROLE

• Project Planning and Execution: Develop comprehensive project plans, schedules, and budgets. Manage project resources effectively, including personnel, equipment, and materials.
• Team Leadership: Lead and mentor project teams, fostering collaboration and communication among all stakeholders.
• Subcontractor Management: Select, contract, and manage subcontractors, ensuring they deliver quality work on time and within budget.
• Risk Management: Identify and mitigate potential risks throughout the project lifecycle. Develop contingency plans to address unforeseen challenges.
• Quality Assurance: Implement robust quality control procedures to ensure compliance with building codes, safety regulations, and client specifications.
• Financial Management: Monitor project costs and budgets, identifying cost-saving opportunities and taking corrective actions as needed.
• Client Relations: Build and maintain strong relationships with clients, architects, engineers, and other key stakeholders.
• Safety Compliance: Prioritize safety on the job site, enforcing safety protocols and conducting regular safety inspections.

ABOUT THE CANDIDATE

• Bachelor's degree in Construction Management, Engineering, or a related field.
• Minimum of 5 years of experience in construction project management, preferably in the Miami market.
• Proven track record of successfully managing complex construction projects.
• Strong understanding of construction techniques, materials, and industry standards.
• Excellent organizational, planning, and problem-solving skills.
• Strong leadership and communication skills, both written and verbal.
• Proficiency in project management software (e.g., Procore, Primavera).
• Ability to work under pressure and meet tight deadlines.
• OSHA 30-Hour Construction Safety Certification (preferred).

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

• Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization .
• Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.
• Expertise in Microsoft Windows, Linux and AIX operating systems and management.
• Familiar with hyperconverged infrastructures such as VxRail.
• Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM.
• Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes).
• Experience in scripting (PowerShell, Python, Bash, etc.)
• Familiar with application delivery solutions such as Citrix.
• Experience with storage and data protection replication methodologies.
• Experience with Epic Infrastructure such as Hyperspace.
• Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
  
  

• Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA.
  
  

• Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware.
• Monitors functions of server infrastructure to ensure acceptable performance.
• Creates and maintains documentation related to server configuration and environments.
• Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V)
• Troubleshoots and resolves server and virtualization incidents.
• Maintain server patching to address security vulnerabilities.
• Collaborate with cloud compute architect to design and build functional server environments.
• Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks.
• Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance TGC operations.
• Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
• Implement and enforce security requirements to protect Azure-based systems and data.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested.
  
  

Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA

Title: Machine Learning Engineer

Location: San Jose, CA

Responsibilities:

• Productize and optimize models from Research into reliable, performant, and cost-efficient services with clear SLOs (latency, availability, cost).
• Scale training across nodes/GPUs (DDP/FSDP/ZeRO, pipeline/tensor parallelism) and own throughput/time-to-train using profiling and optimization.
• Implement model-efficiency techniques (quantization, distillation, pruning, KV-cache, Flash Attention) for training and inference without materially degrading quality.
• Build and maintain model-serving systems (vLLM/Triton/TGI/ONNX/TensorRT/AITemplate) with batching, streaming, caching, and memory management.
• Integrate with vector/feature stores and data pipelines (FAISS/Milvus/Pinecone/pgvector; Parquet/Delta) as needed for production.
• Define and track performance and cost KPIs; run continuous improvement loops and capacity planning.
• Partner with ML Ops on CI/CD, telemetry/observability, model registries; partner with Scientists on reproducible handoffs and evaluations.

Educational Qualifications:

• Bachelors in computer science, Electrical/Computer Engineering, or a related field required; Master’s preferred (or equivalent industry experience).
• Strong systems/ML engineering with exposure to distributed training and inference optimization.

Industry Experience:

• 3–5 years in ML/AI engineering roles owning training and/or serving in production at scale.
• Demonstrated success delivering high-throughput, low-latency ML services with reliability and cost improvements.
• Experience collaborating across Research, Platform/Infra, Data, and Product functions.

Technical Skills:

• Familiarity with deep learning frameworks: PyTorch (primary), TensorFlow.
• Exposure to large model training techniques (DDP, FSDP, ZeRO, pipeline/tensor parallelism); distributed training experience a plus
• Optimization: experience profiling and optimizing code execution and model inference: (PTQ/QAT/AWQ/GPTQ), pruning, distillation, KV-cache optimization, Flash Attention
• Scalable serving: autoscaling, load balancing, streaming, batching, caching; collaboration with platform engineers.
• Data & storage: SQL/NoSQL, vector stores (FAISS/Milvus/Pinecone/pgvector), Parquet/Delta, object stores.
• Write performant, maintainable code
• Understanding of the full ML lifecycle: data collection, model training, deployment, inference, optimization, and evaluation.

Machine Learning Engineer | Python | Pytorch | Distributed Training | Optimisation | GPU | Hybrid, San Jose, CA

Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

AI Research Scientist | Machine Learning | Deep Learning | Natural Language Processing | LLM | Hybrid | San Jose, CA

Title: AI Research Scientist

Location: San Jose, CA

Responsibilities:

• Design, execute, and analyze machine learning experiments, establishing strong baselines and selecting appropriate evaluation metrics.
• Stay up to date with the latest AI research; identify, adapt, and validate novel techniques for company-specific use cases.
• Define rigorous evaluation protocols, including offline metrics, user studies, and adversarial (red team) testing to ensure statistical soundness.
• Specify data and annotation requirements; develop annotation guidelines and oversee quality control processes.
• Collaborate closely with domain experts, product managers, and engineering teams to refine problem statements and operational constraints.
• Develop reusable research assets such as datasets, modular code components, evaluation suites, and comprehensive documentation.
• Work alongside ML Engineers to optimize training and inference pipelines, ensuring seamless integration into production systems.
• Contribute to academic publications and represent the company in research communities, as needed.

Educational Qualifications:

• Ph.D. in Computer Science, Artificial Intelligence, Machine Learning, or a related field is strongly preferred.
• Candidates with a master’s degree and exceptional research or industry experience will also be considered.

Industry Experience:

• 3–5 years of experience in AI/ML research roles, ideally in applied or product-focused environments.
• Demonstrated success in delivering research-driven solutions that have been deployed in production.
• Experience collaborating in cross-functional teams across research, engineering, and product.
• Publications in top-tier AI/ML conferences (e.g., NeurIPS, ICML, ACL, CVPR) are a plus.

Technical Skills:

• Strong foundational knowledge in machine learning and deep learning algorithms.
• Hands-on experience with PEFT/LoRA, adapters, fine-tuning techniques, and RLHF/RLAIF (e.g., PPO, DPO, GRPO).
• Ability to read, implement, and adapt state-of-the-art research papers to real-world use cases.
• Proficiency in hypothesis-driven experimentation, ablation studies, and statistically sound evaluations.
• Advanced programming skills in Python (preferred), C++, or Java.
• Experience with deep learning frameworks such as PyTorch, Hugging Face, NumPy, etc.
• Strong mathematical foundations in probability, linear algebra, and calculus.
• Domain expertise in one or more areas: natural language processing (NLP), symbolic reasoning, speech processing, etc.
• Ability to translate research insights into roadmaps, technical specifications, and product improvements.

AI Research Scientist | Machine Learning | Deep Learning | Natural Language Processing | LLM | Hybrid | San Jose, CA