Engineering Journal Jobs in Northfield Ohio
36 positions found — Page 2
We are an industry leader in aerospace manufacturing; supporting our clients aircraft applications.
Why join us?
Competitive Compensation
401K Match
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Accidental Death and Dismemberment Insurance
Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
Job Details
Job Details:
Are you a skilled CNC Machinist looking for an exciting opportunity to showcase your skills and grow your career? We are a leading engineering company seeking a dedicated and experienced CNC Machinist to join our dynamic team. This is a permanent, full-time position where you will play a crucial role in our production process. You will be working with state-of-the-art machinery and will have the opportunity to work on a variety of challenging and rewarding projects.
Responsibilities:
As a CNC Machinist, your day-to-day duties will include:
1. Setting up and operating CNC machines, including lathes and mills, to produce precision parts to exact specifications.
2. Reading and interpreting technical drawings and specifications to ensure accurate production.
3. Selecting and installing appropriate tools and attachments for the machine operation.
4. Performing routine machine maintenance and troubleshooting any issues that may arise during the production process.
5. Ensuring adherence to all safety protocols and maintaining a clean and organized workspace.
6. Participating in continuous improvement initiatives and suggesting ways to improve efficiency and reduce waste.
7. Collaborating with team members and other departments to ensure smooth workflow and meet production deadlines.
Qualifications:
To be considered for this role, you must have:
1. A minimum of three years of experience as a CNC Machinist.
2. Proficiency in operating CNC lathes and mills.
3. Demonstrated experience in CNC setup.
4. Strong understanding of technical drawings and specifications.
5. Excellent problem-solving skills and a keen eye for detail.
6. Strong communication and teamwork skills.
7. The ability to multitask and work under pressure to meet production deadlines.
8. A commitment to maintaining a safe and clean working environment.
9. A diploma or certificate in machining or a related field is preferred.
This is a fantastic opportunity for a CNC Machinist who is looking to take their career to the next level. If you have the skills and experience we're looking for, we would love to hear from you. Apply today and join our team of engineering professionals!
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Responsibilities:
To be successful in this role you will:
- Successfully perform first-article, in-process, and final inspections using tools like pin gages, micrometers, and calipers
- Have some technical proficiency and expertise in various NDT methods and equipment
- Have ASNT Level II or III certification or be able to become certified after hire
- Have a strong understanding of quality standards, inspection techniques, and documentation practices.
- Have an ability to interpret engineering drawings, specifications, and technical documents to ensure compliance with dimensional and functional requirements.
Preferred Skills
- Familiarity with industry codes and standards related to nuclear manufacturing.
- Experience in SAP a plus
- Experience in precision mechanical inspection in a quality control environment specific to manufacturing
- Commitment to being a team player with a flexible, positive, adaptive approach to resolving problems or changes
- Standing for extended periods of time
- Ability to lift, push, and pull up to 35 lbs.
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
Description
Customer Service & Accounting Support Specialist (AR/AP)
We are looking for a detail-oriented and customer-focused Sales/Order Administrator to join our growing commercial team. In this role, you will act as the primary order entry/customer service/accounting point of contact for customers, including key medical device accounts, while supporting internal teams to ensure smooth order management, efficient sales operations, and accurate administrative coordination.
Key Responsibilities:
- Act as the primary order entry/customer service point of contact for Phototherapy customers, providing professional communication, service excellence, and support throughout the sales cycle.
- Manage the full order process from entry to confirmation, including sales and shop order creation, order changes, RMA requests, and customer follow-up, ensuring accuracy and compliance with company procedures.
- Review and coordinate incoming quote requests, working closely with the sales team to ensure timely and accurate responses.
- Maintain and update customer accounts, sales data, and documentation within CRM and ERP systems.
- Partner with operations, quality/regulatory and engineering teams to track order status, delivery schedules, and other customer requirements
- Prepare and distribute various order and sales reports, production schedules, performance metrics, and analytical tools to support business operations
- Proactively engage with customers regarding large or high-value invoices, ensuring timely payment and prompt follow-up on overdue payments
- Contribute to cash flow forecasting by providing regular updates on the timing and status of expected customer payments. Coordinate with finance on payment applications, handling of credit notes, refunds, or adjustments as required.
- Verify and monitor customer credit limits
- Process and apply customer payments through cash application, ensuring timely and accurate posting.
- Conduct collections on past-due invoices, communicating with customers to resolve discrepancies and reduce outstanding balances.
- Perform invoice data entry for Accounts Payable (AP), verifying accuracy and proper coding before processing.
- Execute 3-way matching of AP invoices, purchase orders, and receiving documents to ensure accuracy and compliance prior to payment.
- Reconcile Concur and American Express expense reports, ensuring accurate processing, receipt verification, and adherence to company expense policies.
- Ensure compliance with company policies, contractual obligations, and industry regulations in all sales-related documentation.
- Contribute to continuous process improvement initiatives to enhance sales operations efficiency and customer satisfaction.
Requirements
Qualifications
- Bachelor’s degree in business administration, Sales, Marketing, or a related discipline preferred; equivalent professional
experience will be considered.
- Minimum of 2–3 years of experience in a sales administration or related role, preferably within manufacturing, engineering, or the
medical device industry.
- Proficient in Microsoft Office Suite with the ability to quickly learn and navigate Lumitex ERP (Macola), customer portals (GEHC
SSO), and HubSpot (CRM)
- Exceptional organizational skills, accuracy, and attention to detail.
- Strong written and verbal communication skills with the ability to interact professionally with both internal and external
stakeholders.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
- A customer-focused and solutions-oriented approach.
Why Join Us?
- Opportunity to work on innovative medical technologies that improve patient outcomes.
- Collaborative and growth-oriented work environment.
- Competitive salary, benefits, and professional development opportunities.
Physician Specialist
- Pediatrics (6812) Fulfill your urban living needs in historic Highland Hills The Community
- Highland Hills, OH Highland Hills is a small village located in Cuyahoga County with an estimated population of approximately 1,000.
The village is positioned about 17 miles east of Cleveland and 30 miles north of Akron.
While Highland Hills is quite small, it does have some unique features that its residents can take advantage of.
One of its greatest entertainment features is the Highland Park Golf Course in the northern part of the village.
The park includes two 18-hole courses that are well-maintained and staffed with friendly and accommodating workers.
Highland Park is a favorite for many from locals to residents of nearby cities.
Located in the eastern part of town is the eastern campus of Cuyahoga Community College, Ohio's first community college built in 1963.
The eastern campus opened in 1971 and has served thousands of students looking to complete their first two years of college in high-quality programs.
Highland Hills has easy access to larger cities such as Cleveland and Akron that can offer residents more to do without needing to travel far away from home.
Anyone's urban living dreams can come true in Highland Hills.
Learn about Highland Hills The Facility
- Cuyahoga Hills Juvenile Correctional Facility The Cuyahoga Hills Juvenile Correctional Facility (CHJCH) is an Ohio Department of Youth Services prison serving male youth.
The facility has a variety of services including middle and high schools, behavioral health services, medical and dental care, and more.
Location: 4321 Green Rd., Highland Hills, Ohio 44218 Why consider working at a jail? READ HERE Essential Duties and Responsibilities (included but not limited to): Provides comprehensive medical care to patients or inmates in state facilities in limited medical specialty area (i.e., pediatrics) & performs specialized tests & examinations of patients to diagnose complex & problem cases & ailments.
Interprets & analyzes findings from specialized diagnostic procedures & tests & treats patients.
Monitors & instructs medical support staff, medical students & resident physicians in specialized areas & care of patients.
Acts as consultant to other physicians, hospitals & agencies & provides specialized opinion & diagnosis of referred patients; develops & conducts programs & seminars; conducts case conferences.
Completes reports of findings, medical evaluations & reports; maintains written accounts of patient progress; writes instructions to nursing & support staff.
MAJOR WORKER CHARACTERISTICS: Knowledge of English; anatomy; physiology; medicine; psychology.
Skill in administering treatments & medication.
Ability to deal with many variables & determine specific course of action; interpret extensive variety of technical material in medical journals; handle sensitive contacts with persons who are ill.
Requirements: Certificate to practice medicine issued by State Medical Board TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT: Biannual renewal with 100 hrs.
of continuing education.
Foreign medical graduates may only take the FLEX twice, two failures result in removal from position & graduates must take the tests as soon as they occur.
After 2 yrs.
of experience foreign medical graduates who have passed their FLEX & have received a limited certificate will receive full licensure.
UNUSUAL WORKING CONDITIONS: Exposed to infectious diseases & violent patients.
On call 24 hours, 7 days per week.
Shift: 1st shift KurzSolutions is committed to improving health outcomes by providing well-managed companies with the top healthcare talent in the market.
Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry.
You will help our customers keep their vehicles in shape and on the road.
Whether you’re looking for your first job out of school or have some vehicle repair experience and are looking to switch gears, becoming a Penske Technician may be a great fit for you.
Why is this job awesome? For starters, no day is the same.
You’ll get to work on lots of different types of equipment—not just one manufacturer.
We work hard to get the job done, but we also make sure you have the time you need to do the job right.
Safety and reliability are our top priorities.
Working alongside experienced supervisors and master technicians, we’ll teach you about our vehicle maintenance processes and the cutting-edge technology we use.
And we will make sure you are getting the industry certified training you need to succeed and grow your career.
You’ll learn from the best in the industry.
We also take pride in how clean our facilities are, and we provide you with all the necessary major shop tools.
If you are mechanically inclined or have completed any vehicle repair training, are willing to learn, and interested in a stable career with a lot of opportunity for growth, join our team.
Main Responsibilities: • Making sure vehicles are maintained and safe for our customers • Using Penske’s tools and technologies to log, research and complete repairs, including basic vehicle diagnostics • Doing preventative maintenance repairs—like replacing or rotating tires—and completing vehicle component lubrication and replacement, some electrical system repairs, and cooling system maintenance on gas and diesel engine vehicles • Partnering with your manager to learn new skills using Penske’s technician training and hands-on coaching • Working on other projects and tasks as assigned by supervisor Why Penske is for You: • Competitive starting salary • Shift Premiums • Career stability • Opportunity for growth • Excellent benefits, including lots of time off • Strong, well-rounded training on a variety of OEM equipment (Penske’s Technician Certification Program is certified as a Continuing Automotive Service Education provider) • Advanced vehicle maintenance technology • Location and schedule flexibility Qualifications: • High school diploma or equivalent preferred; vocational or technical certification in vehicle repair preferred • Basic mechanical aptitude and 1-2 years of automotive or diesel repair experience (preferred) • Valid driver’s license • The ability to solve problems and comfort using tools • Excellent customer service skills and communication skills • The ability to work well as part of a team and outside • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job • As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role.
The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years.
Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.
Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
This position also requires the ability to push/pull truck tires on a regular basis that exceed 100 pounds.
Penske is an Equal Opportunity Employer About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.
Visit Go Penske to learn more.
Job Category: Vehicle Maintenance/Mechanics/Technicians Job Function: Truck Maintenance Job Family: Vehicle Maintenance Address: 8493 N Boyle Pkwy Primary Location: US-OH-Twinsburg Employer: Penske Truck Leasing Co., L.P.
Req ID: 2602979
The Maintenance Supervisor delivers day-to-day operational objectives through the supervision of a team of maintenance technicians. Sets daily operational objectives and priorities for the team, reviewing work to accomplish operational plans and results. Coordinates schedules and workflow for the team responsible for installation, repairs and preventative maintenance activities. Makes adjustments and recommends enhancements to work methods to improve job area effectiveness. Addresses problems and issues within the job area, requiring data analysis and evaluation of relevant factors. Communicates with internal and external contacts within and outside the job area to understand, support, and engage others.
What we're looking for
Education:High School diploma or equivalent required; Bachelor's degree in a related field or; equivalent experience/trade education, preferred.
Experience: 3-5 yearsprevious manufacturing and maintenance supervisory experience required.
Experience with automated equipment and PLC's, preferred.
Strong time management skills.
Must possess excellent communication and problem-solving skills.
Flexible to work on multiple projects simultaneously.
Detail oriented.
How you will thrive and create an impact
Planning, prioritizing, assigning, supervising, reviewing and participating in all tasks related to the maintenance of PLCs, automated equipment and facility maintenance in Solon.
Prepares work schedules, assigns work and oversees the work product while minimizing overtime and call-in hours. Monitors operating and outage reports to ensure performance targets are met.
Leads process documentation and development of policies and procedures
Delivers day-to-day operational objectives through the supervision of a team of skilled maintenance technicians and/or reliability engineers. Trains, coaches, counsels and manages performance of direct reports.
Coordinates training sessions in facility maintenance, safety procedures, and methods, enforces sound safety and housekeeping practices
Responsibly handles emergency situations or after-hours calls for repair and maintenance
Develops and maintains a preventative maintenance schedule program for applicable equipment and machinery.
Manages the program for inspection of mechanical integrity, change control, fire suppression and environmental control.
Arranges for and manages appropriate third-party contractor support as needed.
Interacts with customers, technicians and vendors to understand and communicate process specifications with engineering and operations.
Provide operational support by managing the installation, start-up and validation of new process equipment and systems.
Schedules and assists in developing plans for the installation, movement, repair of equipment and utilities within the building.
Monitors spending to ensure operating within that budget with regard to the expenses for maintenance supplies, operating supplies, tools and personnel.
Manages the maintenance of the building, grounds, equipment, and plant facilities, including elevators and fire alarms.
Responsible for routine manufacturing equipment set-ups and changes/purchases as required.
Implements and maintains appropriate process controls and records consistent with cGMP and ISO regulations.
Order, re-stock and maintain the inventory of spare parts, consumables, tools and miscellaneous supplies. Maintain other department equipment as needed.
Develops corrective/preventive action plans as prompted by internal and external quality data.
Performs other duties as assigned.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Associate Cloud Engineer
Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)
Experience: Associate
Job Function: Cloud Operations
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.
This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.
Applicants must reside in the United States. US Citizenship required.
Responsibilities
Infrastructure as Code (IaC)
- Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
- Works with low-complexity infrastructure code, including writing or enhancing existing definitions
- Seeks guidance from more senior engineers for non-routine work
- All changes are reviewed prior to implementation
Configuration
- Works with service management and configuration tools to support server configuration
- Has exposure to low-complexity configuration code and established configuration patterns
- Non-routine configuration changes require guidance and review from senior team members
Task Automation
- Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
- Supports low-complexity automation tasks
- All automation work is reviewed before implementation
Networking
- Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
- Implements networking changes that have been reviewed and approved
Monitoring & Alerting
- Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
- Supports monitoring configuration changes under guidance
Patch Management
- Participates in patch management activities and routine maintenance efforts
- Troubleshoots common patching issues and escalates complex cases as needed
PKI Knowledge
- Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
- Performs routine PKI tasks using documented procedures
- All PKI-related work is reviewed prior to implementation
Product Knowledge
- Has exposure toKeyfactor'shosted products and core functionality
- Deploys and configures products to a baseline level using documented instructions
- Performslow-complexitytroubleshooting with review before changes are applied
Minimum Qualifications, Education, and Skills
- High School Diploma orequivalent experience
- Up to 2 years of related work experience and general knowledge within their functional area
- Working knowledge of Microsoft Azure, including native services and tooling
- Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
- PowerShell scripting (medium complexity)
- Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
- Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
- Effectivewritten and verbal communication skills with a professional demeanor
- Organizational, time-management, and attention-to-detail skills
- Ability to collaborate effectively within a team environment
- Self-motivated with the ability to complete projectsin a timely manner
- Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
(Rii) offers a broad range of services including planning, design, engineering, environmental, construction and program and construction management services and construction support services.
Established in 1973 Resource International employs over 150 engineers and professionals throughout the Midwest.
Our Corporate office is located in Columbus, Ohio with full-service branch offices in Cleveland and Cincinnati, Ohio and Indianapolis, Indiana.
If you want to join a team of dedicated professionals who are among the best in their field, in a diverse work environment, then please explore Resource International’s career possibilities.
To learn more about our firm, please visit our Web site at Rii has an immediate need for experienced Senior Construction Inspector with 8 plus years of relevant experience.
Requires experience in heavy commercial construction projects for Roadway projects for ODOT.
Ideal candidates will be fully versed in construction inspection and quality assurance testing.
Responsibilities Read and interpret plans, specifications, submittals, and shop drawings.
Perform field inspection and testing to ensure conformance to contract documents.
Draft daily observation and test data reports for all activities on site.
Communicate test results and observations with appropriate field and office staff before leaving the project site.
Evaluate test data and perform mathematical calculations, as needed.
Perform field duties in a courteous and professional manner.
Obtain and/or maintain appropriate certifications, licenses, and endorsements.
Preferred Certifications ODOT Prequalification (Various) ICC or ACI Reinforced Concrete Special Inspector NICET Asphalt Level II NICET Concrete Level II City of Cleveland Special Inspector Registration Why join our team? Our construction services department works on some of the regions highest profile projects.
With employment at Rii, you get healthcare benefits, a very competitive hourly rate (above industry standard), and company paid time off (PTO).
Rii strongly believes in furthering education and skill sets for all employees.
Therefore, company paid certifications, workshops, seminars, and tests are available.
In addition, the opportunity to cross-train in different Rii departments will diversify your skill set.
Relocation Assistance Available Recruitment Agency Statement: Resource International Inc.
(Rii) does not accept solicitation from Third Party Recruiters for any position and are not responsible for any fees associated with unsolicited resumes.
No emails or calls.
Industrial Safety Manager
Cleveland, OH
Job Summary:
The Industrial Safety Manager plays a key role in shaping and maintaining a proactive safety culture across operational environments that may include distribution, production, and logistics functions. This position provides both strategic direction and day-to-day leadership by implementing safety programs, supporting leadership and employee training, and fostering organization-wide engagement to ensure workplace safety remains a core operational priority.
Requirements:
Several years of experience in workplace safety in industrial or operational settings such as production, logistics, or distribution environments.
Relevant industry-recognized safety certifications or advanced regulatory training are highly valued.
Practical understanding of workplace safety standards and regulatory compliance requirements applicable to operational environments.
General familiarity with transportation-related safety considerations and compliance practices is beneficial.
Knowledge of employee injury management processes and incident response procedures.
Demonstrated ability to collaborate across teams and drive initiatives through strong relationship-building and influence.
Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
