Engineering Journal Jobs in Boston

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• 
  
• Maintain and manage Granite's Premier accounts.
  
• 24 x 7 availability to support your assigned accounts.
  
• Conduct weekly meetings with assigned Premier accounts.
  
• Minute each meeting weekly and follow up on all actions
  
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
  
• Communicate directly with customers, sales and internal staff.
  

Required Qualifications:

• 
  
• Bachelor's Degree
  
• Intermediate to advanced knowledge of Microsoft Excel and MS Access
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem-solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

#LI-MS1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking a highly skilled and motivated Software Engineer II with experience in full-stack development, specifically with proficiency in TypeScript, React, CI/CD, Kafka, and application scaling. The ideal candidate will have a strong understanding of software development best practices and experience building scalable, high-performance applications.

Duties and Responsibilities:

• 
  
• Design, develop, and maintain software applications using various programming languages and frameworks
  
• Collaborate with cross-functional teams to understand software requirements and design solutions
  
• Write clean, maintainable, and efficient code that is scalable and follows best practices
  
• Participate in code reviews and ensure that all solutions are aligned with specifications
  
• Debug and troubleshoot software issues and implement fixes
  
• Implement and maintain CI/CD pipelines to ensure code quality and rapid deployment
  
• Monitor and optimize application performance to ensure optimal scalability
  
• Continuously learn and stay up-to-date with emerging technologies and programming languages
  
• Participate in the design and implementation of software architecture and design patterns
  
• Ensure that all software solutions are secure and adhere to security best practices
  
• Collaborate with other team members to improve software development processes and tools
  
• Communicate with stakeholders and other team members to provide status updates and gather feedback
  
• Participate in agile development methodologies and contribute to sprint planning and retrospectives
  
• Work with customers, vendors, and other stakeholders to gather requirements and provide technical expertise
  
• Document and maintain software documentation, including user manuals and technical documentation.
  

Required Qualifications:

• 
  
• 1-3+ years' experience and knowledge of at least one programming language (e.g. Python, C++, C#, JavaScript, etc.)
  
• Bachelor's or higher degree in computer science or related field preferred (or equivalent experience)
  
• Experience with software development methodologies (e.g. Agile, Scrum, etc.)
  
• Experience with version control systems (e.g. Git)
  
• Strong understanding of data structures and algorithms
  
• Familiarity with databases and SQL
  
• Strong problem-solving and analytical skills
  
• Experience with testing and debugging
  
• Good communication and teamwork skills
  
• Ability to learn and adapt to new technologies and programming languages
  
• Experience with operating systems (specificallty Linux or MacOS)
  
• Experience with software design and architecture
  
• Understanding of software development best practices and design patterns
  
• Experience with cloud platforms (e.g. AWS, Azure, Google Cloud)
  
• Experience with CI/CD
  
• Experience with React
  
• Knowledge of microservices and containerization technologies like Docker, Kubernetes.
  
• Experience with data storage and management technologies like SQL and NoSQL
  
• Experience with security best practices and technologies
  
• Experience with or understanding of distributed systems and scalability
  
• Understanding of performance optimization techniques
  
• Understanding of accessibility and internationalization best practices.
  

#LI-SR1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

We are seeking a detail-oriented and analytical professional to join our team in a billing operations role. This position is responsible for processing telecom invoices, ensuring accurate allocation of charges, and supporting timely billing and payment activities. The ideal candidate will have strong problem-solving skills and a collaborative mindset. As they will work closely with internal departments and external vendors to resolve complex billing issues.

Key responsibilities include:

• 
  
• Reviewing and processing telecom invoices by breaking down and allocating charges appropriately.
  
• Investigating discrepancies such as past due amounts, credits, and misapplied payments.
  
• Coordinating with third-party carriers and vendors to manage billing address updates and maintain accurate customer account information.
  
• Partnering with cross-functional teams to resolve intricate billing challenges.
  
• Generating ad-hoc reports and conducting data analysis using internal databases to support operational insights.
  

Duties and Responsibilities:

• 
  
• Enter telecom invoices into Granite's internal systems for billing and payment processing.
  
• Investigate and resolve unpaid balances including carrier payment discrepancies.
  
• Communicate and clarify billing issues or changes with cross-functional teams.
  
• Collaborate with telecom providers to facilitate payments and research account histories.
  
• Use Granite software tools to monitor customer account activity and identify root causes of billing issues.
  
• Generate ad-hoc reports and support special projects as requested by Finance and Premier Management.
  
• Participate in internal audits to verify account inventory accuracy and validate carrier charges.
  

Required Qualifications:

• 
  
• Experience utilizing Microsoft Office
  
• Fundamental analytical and arithmetic abilities.
  
• Team player with a positive attitude.
  
• Written and Verbal communication skills.
  
• 4 Year Bachelor's Degree from an accredited College/University.
  

Preferred Qualifications:

• 
  
• Strong Excel Skills with an interest in learning PowerPivot and SQL.
  
• Experience with Database Management or a desire to learn.
  
• Billing or Data Entry Experience.
  
• Business, Finance, Accounting or Related quantitative degree.
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Relationship Development Sales Intern role is a position with emphasis on upselling data products to our existing client base exclusively. The Relationship Development (RDM) Intern will assist current Relationship Development Managers and will be aligned by industry and responsible for strategic account development as well as ongoing communication with existing clients. The RDM is tasked with gaining executive level alignment, understanding the executive level goals and challenges in the short term and the long term.

Duties and Responsibilities:

• 
  
• Will be working alongside an Client Services Manager and Relationship Development Manager to coordinate the building and delivery of quarterly reviews and annual reviews & in addition they will work alongside an SE for Wan, VoIP, Managed Services ...
  
• Travel is possible
  
• Training provided to learn how to sell Granite's products and what they are
  
• Sales Force experience is a plus
  
• Responsible for and limited to assigned accounts
  
• Participating in a sales intern role play competition
  

#LI-N1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service

Duties and Responsibilities:

• 
  
• Using excel daily, data entry and data analysis
  
• Pulling and reading Customer Service Records (CSRs)
  
• Extracting phone numbers from carrier invoices, as well as inventories from CSRs
  
• Opening orders for various products, as well as tickets, including disconnects, feature change,
  
• DL listing, etc.
  
• Assisting with updating customer accounts within various systems as needed
  
• Communicating directly with supervisor, teammates, account managers, and other depts. (as
  
• applicable) concerning project matters
  
• Various call-based projects, including surveying customers/contacts
  
• Communicating directly with carriers, account managers and collaborating teams concerning
  
• maintenance of services
  
• Participating in calls/meetings with internal teammates and carriers
  
• Using various internals systems to update project spreadsheets
  

Required Qualifications:

• 
  
• Bachelor's Degree
  

Preferred Qualifications:

• 
  
• Excellent customer service skills
  
• Ability to work under pressure
  
• Ability to meet deadlines
  
• Excellent problem solving skills
  
• Ability to work independently as well as in a group
  
• Strong multi-tasking and organizational skills
  
• Excellent interpersonal and communication skills
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Summary

Training Content Developer 1 will be responsible for designing, developing, and maintaining engaging training materials and documentation that support our organizational goals and enhance employee performance. This role involves collaborating with subject matter experts to gather information and ensuring that all training materials and supporting documentation are aligned with company standards and best practices. The Training Content Developer 1 will play a crucial role in delivering high-quality training experiences that drive employee growth and development. Additionally, this position will continuously evaluate and update training materials to ensure they remain current and relevant. Their work will directly impact the success of GU training programs and contribute to the overall development of Granite employees.

Responsibilities:

• 
  
• Collaborate with experts to gather information and understand training needs.
  
• Design and develop interactive and engaging training content, including e-learning modules, instructional videos, and written materials.
  
• Utilize various authoring tools and software to create high-quality training materials.
  
• Ensure all training content is aligned with company standards and best practices.
  
• Continuously evaluate and update training materials to ensure they remain current and effective.
  
• Assist in the delivery of training sessions and workshops as needed.
  
• Monitor and analyze feedback from training participants to improve content and delivery methods.
  

Required Qualifications:

• 
  
• Bachelor's degree in education, Instructional Design, or a related field.
  
• 1-2 years of experience in training content development or instructional design.
  
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia software.
  
• Strong writing, editing, and proofreading skills.
  
• Excellent communication and collaboration skills.
  
• Ability to manage multiple projects and meet deadlines.
  
• Attention to detail and a commitment to producing high-quality work.
  

Preferred Qualifications:

• 
  
• Experience with Learning Management Systems (LMS).
  
• Knowledge of adult learning principles and instructional design methodologies.
  
• Familiarity with graphic design software (e.g., Adobe Photoshop, Illustrator).
  

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

Channel Sales Internship: QUINCY

Granite Channels is looking to work with a highly motivated individual with an interest in pursuing the profession of Sales.

The candidate should have demonstrable verbal and written communication skills along with familiarity with the Microsoft Office software suite.

The intern experience will include an overview of Granite services, solutions and value proposition along with an introduction to:

• 
  
• engaging 3rd party distribution candidates
  
• contact methods including cold calling and email campaigns
  
• event planning
  
• the execution and management of identified sales opportunities
  

#LI-ND1

#LI-ND1

#LI-ND1

Location: New York, Boston, Chicago, Atlanta, Hoboken, Philadelphia, McLean, Seattle

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY-Parthenon’s unique combination of transformative strategy, transactions and corporate finance delivers real-world value – solutions that work in practice, not just on paper. Benefiting from EY’s full spectrum of services, we’ve reimagined strategic consulting to work in a world of increasing complexity.

With deep functional and sector expertise, paired with innovative AI-powered technology and an investor mindset, we partner with CEOs, Boards, Private Equity and Governments every step of the way – enabling you to shape your future with confidence.

As a Director with EY-Parthenon's Strategy and Execution Commercial Strategy practice, you will be a vital member of the team leading and executing strategy development, transactions, and turn-arounds for our clients. You\'ll collaborate with our EY-Parthenon team members to realize improved returns for clients by identifying and unlocking value through improvements in corporate/BU strategy, go-to-market strategy (including digital), commercial operating model, and optimization of the commercial functions (sales, service, marketing, pricing), while minimizing customer disruption. You will identify, define, quantify, and realize sustainable value through revenue enhancement and cost and margin improvement tied to the commercial aspects of the clients’ business. You will also focus on business and practice development as well as developing team members to achieve their career goals.

• Project Management – manage project teams comprising of colleagues from across EY-Parthenon to successful project execution.

• Business and Commercially Driven – work effectively in a fast-paced, exciting environment with strong business acumen to drive value to our clients.

• Business Development - assist in aspects of pursuits, including presentations and client meetings. Contribute to our practice development initiatives, supporting the continued focus on our team as a great place to work.

• People Development – coach, mentor, and develop team members to enable achievement of their career goals.

• Building Relationships - Strong working relationships with clients, including influencing, advising, and supporting key decision makers.

• Innovation – Develop and support thought leadership and intellectual capital.

• A bachelor’s degree in Business, Accounting, Finance, Engineering, Computer Science, or Analytics and 5 years of related work experience; or a graduate degree and 3 years of related work experience.

• MBA is preferred.

• Significant transactions (buy and/or sell side) management consulting experience.

• Experience in the following:

• Corporate and/or BU strategy development.

• Commercial functions (e.g., sales, marketing, customer service, pricing).

• Go-to-market strategy and revenue synergy design/capture for traditional, digital and hybrid commercial models.

• Evaluation of market landscape including market size, competition, market trends and resulting commercial implications.

• Pre-deal strategy including growth assessments (e.g. profitability assessments, clean room, etc.).

• Experience leading and managing in complex business environments.

• Excellent negotiation and influencing skills, and the ability to develop long-lasting relationships both internally and externally.

• The ability and willingness to travel and work in excess of standard hours when necessary.

• A proven record of excellence in a transactions and/or commercial strategy role.

• Experience gained within another large professional services organization.

• Knowledge of how to leverage AI tools in a business setting, including Microsoft Copilot.

• Established networking skills in a relevant industry.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $205,000 to $235,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at

POSITION:

RIMOWA is seeking a highly accomplished and passionate Client Advisor. The Client Advisor is responsible for driving sales through exceptional client service, strong product knowledge, and deep understanding of the luxury retail environment. This role focuses on building lasting client relationships, delivering an outstanding in‑store experience, and contributing to the overall success of RIMOWA while serving as a true brand ambassador.

YOUR RESPONSIBILTIES:

Sales

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s storied heritage, iconic designs, engineering, and uncompromising craftsmanship.
• Curate and cultivate an exclusive and loyal client portfolio, building enduring relationships and driving sustained repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Customer Service

• Embody the RIMOWA brand ethos at all times, presenting yourself with impeccable professionalism.
• Deliver a seamless, white-glove post-purchase experience by meticulously managing client follow-ups, repairs, and service requests with discretion and care.
• Anticipate client needs through an intimate knowledge of the brand’s history, new product launches, and the competitive luxury landscape.
• Create memorable, elevated moments for every client, ensuring each interaction reflects the refinement synonymous with RIMOWA.

Operations

• Execute all POS transactions with precision and efficiency.
• Confidently open and close the store register in full compliance with company policies.
• Participate proactively in inventory management while upholding the highest standards of loss prevention.
• Maintain exceptional visual merchandising, ensuring the store consistently reflects a polished, luxurious, and inviting aesthetic.
• Always uphold immaculate store presentation and operational readiness.

PROFILE:

• Proven success in a premium or luxury retail environment
• Demonstrated expertise in developing, nurturing, and retaining a discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills
• Strong problem-solving capabilities, a refined attention to detail.
• A deep appreciation for luxury craftsmanship, travel and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle Items up to 20 lbs.
• Multilingual In Spanish, French, Portuguese, and/or Mandarin a plus.