Engineering Journal Jobs in Alviso, CA

Job Summary

An experienced Quality Assurance Manager who will play a pivotal role in ensuring the consistent delivery of high-quality products that exceed customer expectations. This person will be responsible for developing, establishing, and maintaining robust quality assurance programs, policies, processes, procedures, and controls. This person will direct continuous improvement and effectiveness of all aspects of the Quality System. They will interface with manufacturing, engineering, customer, and vendors to determine responsibilities and solutions. The Quality Assurance Manager oversees and supports supplier and internal audit functions, validation and calibration activities, environmental and analytical quality testing, product stability program, incoming quality assurance, documentation system, and all compliance/regulatory responsibilities.

Duties/Responsibilities

• Responsible for implementing and maintaining the effectiveness of the quality system.
• Determines appropriate staff levels, schedules, and resources.
• Coordinates sessions with the project managers/core team leaders to look for opportunities for staff to learn about new initiatives or volunteer on new projects.
• Drives the development of department tools and methodologies.
• Determines staff assignments and schedules work to meet completion dates and deliverables.
• Establishes cross-functional team relationships.
• Provides an overview of the function and role of his/her group, technical skill sets, to other groups and/or divisions.
• Works cross-functionally in identifying and resolving quality issues.
• Drives and evaluates department progress and results.

Required Skills/Abilities

• 5 years of supervisory and/or management experience.
• Ability to understand and evaluate technical data/issues.
• Ability to manage and negotiate with external vendors.
• Good written and oral communication skills.
• Strong interpersonal and leadership skill.
• A goal-oriented self-starter with an acute attention to detail and the proven ability to develop and motivate staff.
• Show longevity and stability in previous experience.

Education and Experience

• Bachelor’s degree in Engineering, Science or technical area or equivalent experience
• 5 - 7 years’ work experience in computer/electronic environment, with an emphasis on current good manufacturing practices and quality system management.

Key Responsibilities:

• Lead and support NPIs and technical transfer activities within manufacturing.
• Assist in system upgrades including Chromeleon, validating documentation updates.
• Author, revise, and ensure compliance of SOPs, work instructions, BOMs, and other manufacturing documentation.
• Manage change control activities and Engineering Change Orders (ECOs).
• Analyze production data to identify and implement process improvements.

Must-Have Skills:

• Experience in manufacturing documentation and change control processes.
• Strong proficiency in data analysis using Excel.
• Experience working in a regulated or quality-driven environment
• Familiarity with ERP/MRP systems or manufacturing software tools
• Experience supporting system implementations or upgrades
• Excellent written and verbal communication abilities.

Industry Experience Required: Experience in a regulated manufacturing or operations environment, preferably within the biotechnology or pharmaceutical sector, is highly desirable. This position does not require any travel.

About FalkorDB

FalkorDB is the world’s fastest graph database, engineered for real-time, high-scale enterprise applications. We are the engine behind the next generation of cybersecurity, fraud detection, and AI-driven systems. As we scale our footprint, we are looking for a foundational sales leader to own the Bay Area and drive our enterprise expansion.

The Role

We are seeking an Enterprise Hunter not a "Farmer." You are a high-octane sales professional with a track record of crushing quotas in the deep-tech software space. You don’t just manage a territory; you dominate it.

You will be responsible for navigating complex, technical sales cycles and building strategic partnerships with the most innovative companies in the world. This is a high-impact role for someone who thrives on the hunt and wants to shape the GTM strategy of a category-defining company.

What You’ll Do

• Drive New Business: Execute a ruthless territory plan to acquire "new logo" enterprise accounts across Cybersecurity, Infrastructure, and AI.
• Navigate Technical Cycles: Lead complex, POC-driven sales motions, moving seamlessly between developer-level technical deep dives and executive-level value propositions.
• Multi-Thread Strategic Deals: Build deep relationships with CTOs, VPs of R&D, and Architects to ensure FalkorDB is the standard for their infrastructure.
• Scale the GTM: Partner with Product and Marketing to refine our messaging and contribute to the regional growth playbook.
• Forecast with Precision: Maintain rigorous CRM hygiene and provide predictable revenue forecasting.

What We’re Looking For

• The Track Record: 5+ years of quota-carrying experience in enterprise software, consistently landing in the top 10% of your peer group.
• Technical Fluency: You speak the language of infrastructure, databases, and developer tools. You aren't afraid to get your hands dirty in a discovery session.
• Strategic Agility: Experience managing 6–12 month sales cycles with a "win-fast" mentality.
• The Startup Mindset: You excel in high-accountability, low-bureaucracy environments. You see a lack of process as an opportunity to build one.
• The Network: A pre-existing network within the Bay Area tech ecosystem is a significant advantage.

The "Edge" (Preferred Experience)

• Direct experience selling Graph Technology or high-performance data platforms.
• Background in Open Source business models or hybrid SaaS/On-prem environments.
• Experience at high-growth icons like Neo4j, MongoDB, Snowflake, Redis, or Databricks.

Why FalkorDB?

• Product Superiority: Sell a product with undeniable technical benchmarks and clear market differentiation.
• Uncapped Upside: A competitive compensation plan designed to reward over-achievement.
• Influence: Direct access to founders and the ability to influence the product roadmap.
• Growth: The opportunity to be one of the first boots on the ground in our most critical market.

Job Type: Full-time

Are you a natural relationship builder with strong customer instincts? Do you enjoy stepping onto a production floor to solve problems just as much as you enjoy strategizing account growth? Do you love being "the face" to major OEMs and prefer a role that gets you out in the field rather than behind a desk? If so, this is the perfect opportunity to join our client, a primary equipment supplier to the North American bus industry.

The Regional Account Manager will support key OEM and fleet customers across Northern California and surrounding areas. This highly visible role blends account management, light technical/mechanical support, project coordination, field training, and regional sales growth.

You will serve as the primary point of contact for one of the region’s largest bus/vehicle manufacturers while also supporting additional transit agencies, fleets, and operators across Northern California and parts of the Central Valley.

This role is ideal for someone who loves building customer relationships, enjoys being hands‑on in production environments, and is comfortable balancing sales responsibilities with technical problem-solving.

What You'll Be Doing

Account Management & Customer Support

• Serve as the dedicated Account Manager for a major OEM in the Bay Area, visiting the customer 2–3 times per week to ensure smooth production, system performance, and issue resolution.
• Maintain strong customer relationships, identify pain points, and proactively address issues before they escalate.
• Coordinate closely with internal engineering and operations teams to troubleshoot production line challenges and facilitate solutions.
• Support multiple fleet/end‑user accounts throughout Northern California, conducting site visits, check-ins, and relationship-building.

Technical/Mechanical Support

• Provide on-site support during customer production processes — identifying mechanical issues, gathering data, and collaborating with engineering for solutions.
• Demonstrate mechanical aptitude and curiosity; able to understand technical product functions and communicate them clearly to customers.
• Perform hands-on review of customer installations and assist with resolving equipment, configuration, or application questions.

Training & Education

• Conduct paid technical training sessions for customer maintenance teams and technicians.
• Deliver clear instructions on product usage, safety, troubleshooting, and maintenance best practices.
• Ensure training materials and documentation are consistently updated and aligned with customer needs.

Regional Growth & Field Sales

• Manage and grow existing accounts while identifying new opportunities within assigned territory.
• Conduct cold visits/check-ins with regional customers to assess needs, gather feedback, and promote solutions.
• Support bid/specification efforts to ensure products are accurately represented in proposals and future orders.
• Provide timely and accurate forecasting, market feedback, and competitive insights.

Travel Expectations

• Approximately 80% travel, primarily within Northern California.
• Occasional travel to national manufacturing sites, training centers, and customer locations for onboarding and continued development.
• Expect an immersive 60-day onboarding program involving shadowing and training with team members across multiple regions.

What Experience You Bring

Required

• 5+ years of experience combining sales, account management, project coordination, and/or technical customer support.
• Strong customer-facing skills with the ability to manage expectations, resolve conflicts professionally, and build trust.
• Demonstrated mechanical aptitude, whether through previous work experience, hands-on roles, or personal/hobbyist experience.
• Ability to work independently from a home office while managing a travel-heavy schedule.
• Strong proficiency with Microsoft Office and experience using CRM tools.
• Residency in Northern California, with daily travel within the Bay Area feasible.

Preferred

• Experience supporting OEMs or large industrial/manufacturing accounts.
• Background in transportation, heavy equipment, mechanical systems, mobility, or related technical industries.
• Experience conducting customer training or technical demonstrations.
• Strong organizational skills with proven ability to prioritize across multiple customers and ongoing projects.

What's Offered

• Company vehicle and credit card for travel.
• Yearly bonus eligibility.
• Comprehensive benefits package.
• Opportunity for long-term growth in a stable, expanding division.
• Autonomy, flexibility, and the chance to make a meaningful impact with a leading provider of transportation and mechanical system solutions.

Our client is not able to provide visa sponsorship at this time. Candidates must be U.S. Citizens or Green Card holders.

What to Expect:

The client is looking to hire a Sr. Manufacturing Engineer to contribute to the analysis and development of manufacturing test and measurement processes for our cutting-edge battery products. In this role you will drive technological advancement in this discipline as part of a small, specialized team. Battery development is at the heart of our company, and this is an exciting opportunity to work directly on the central challenges with electric vehicles – battery cost and performance. Tesla is a demanding and fast-paced environment where you will work with a highly motivated team on extremely challenging projects.

What You’ll Do:

• Define manufacturing test strategies for new high voltage battery programs

• Down-select applied test/measurement methods and technology

• Provide test interface Design for Manufacturability (DFM) input to product designers

• Validate and optimize processes from early prototype builds through full volume production

• Drive proof-of-concept to green light novel test methods, technologies and suppliers

• Evolve the test and measurement knowledge base through standards and benchmarking

What You’ll Bring:

• 3+ years of engineering or equivalent relevant experience

• Experience working with one or more high-volume electrical or mechanical production tests (leak test, mechanical force/vibration measurement, LV/HV electrical, functional test, hi pot, metrology, etc)

• Proficiency in data query and analytics, including process statistics and measurement system analysis

• Degree in Engineering, Physics, Data Science, or equivalent experience

Sequoia Living – San Francisco High-Rise Community

Sequoia Living is seeking an experienced, mission-driven Director of Environmental Services to lead operations in our high-rise community. This is a highly visible leadership role responsible for creating a safe, clean, efficient, and beautifully maintained environment for the residents who call our community home.

If you are a hands-on, solutions oriented facilities professional who thrives in a dynamic environment and you are passionate about leading teams, elevating service standards, and improving the daily lived experience of residents this is a unique opportunity to make a meaningful impact.

Experience in a CCRC, senior living, healthcare, assisted living, or hospital setting is required.

Why This Role Matters

As the Director of Environmental Services, you are the operational backbone of the community. You ensure residents live in a well-maintained, safe, and welcoming environment while leading a diverse and dedicated team across plant operations, maintenance, housekeeping, laundry, landscaping, safety, and construction oversight. Your work directly impacts resident experience, staff satisfaction, regulatory compliance, and long-term asset preservation.

What You’ll Do (Key Responsibilities)

Leadership & Department Oversight

• Lead all Environmental Services functions, including plant operations, maintenance, housekeeping, laundry, landscaping, and safety programs.
• Recruit, hire, mentor, and develop supervisors and frontline staff; foster a culture aligned with Sequoia Living’s Mission, Vision, Values, and Commitment to Inclusion.
• Manage administrative operations, staff schedules, training, coaching, and performance review processes.

Facility Operations & Maintenance

• Oversee the community’s preventative and corrective maintenance programs, ensuring compliance with all Federal, State, and local regulations (EPA, ADA, OSHA/OSHPD, Titles 8, 19, 22 & 24).
• Review maintenance projects, repairs, and inventory needs; recommend improvement plans to community leadership and the Director of Design & Construction.
• Ensure the community’s safety programs (Fire, Disaster, Emergency Response, Hazardous Materials Plans) are up-to-date and fully implemented.
• Train staff in safe work practices, including asbestos and industrial chemical handling.

Construction, Capital Projects & Renovations

• Manage capital project planning and execution, including apartment renovations, building upgrades, and major infrastructure improvements.
• Maintain computerized capital budget tools, plan expenditures, and ensure timely project completion.
• Solicit and evaluate contractor bids; manage vendor relationships, permits, and certificates of insurance.

Budgeting & Resource Management

• Prepare and manage operating and capital budgets; track expenses and ensure cost control.
• Oversee energy conservation and utility monitoring to optimize efficiency.

Resident & Community Engagement

• Serve as a responsive partner to residents and committees on maintenance needs and special projects.
• Communicate professionally and collaboratively with department heads, staff, vendors, regulatory bodies, and Sequoia Living leadership.

Risk, Safety & Compliance

• Act as the community’s Safety Coordinator: oversee workplace safety programs, ensure incident reporting, support workers’ compensation processes, and lead safety initiatives.
• Identify and report resident concerns related to physical, mental, or emotional well-being.
• Participate in on-call rotation and support emergency response as needed.

What You Bring (Qualifications)

Experience

• 6+ years of hands-on experience in environmental services, facilities management, plant operations, or maintenance preferably in healthcare, senior living, or a residential community.
• 3+ years of supervisory or management experience leading diverse teams.
• Prior experience with building systems (HVAC, boilers, refrigeration, electrical/mechanical systems, automation, and life/safety equipment).
• CCRC or healthcare environment experience strongly preferred.

Education

• High school diploma required; 2+ years of college or trade school coursework in engineering, facilities management, or environmental services preferred.
• Bachelor’s degree in Engineering, Facilities Management, or related field strongly preferred.

Key Knowledge & Skills

• Regulatory & Compliance: Deep understanding of building codes, construction regulations, OSHA/OSHPD, Titles 8, 19, 22 & 24, ADA, and environmental compliance.
• Technical Proficiency: Ability to read blueprints, technical manuals, and schematics; strong understanding of HVAC, plumbing, electrical, carpentry, and mechanical systems.
• Safety & Risk Management: Expertise in workplace safety, hazardous materials handling, emergency response, and risk mitigation.
• Operational Excellence: Skilled in housekeeping, maintenance, landscaping, sanitation, and environmental cleaning standards.
• Project Management: Strong planning, scheduling, and vendor management experience.
• Technology Skills: Proficient with Microsoft Office and capable of learning maintenance, inventory, and HR systems.
• Communication & Leadership: Collaborative, calm under pressure, resident-centered, and able to lead with empathy and professionalism.

Why Work at Sequoia Living?

• A mission-driven organization devoted to enriching the lives of older adults.
• An opportunity to lead a critical operations team in an established and respected nonprofit community.
• A collaborative culture where your expertise directly shapes resident safety, comfort, and quality of life.
• A role with variety, challenge, and the ability to influence long-term building health and operational excellence.

Ready to Make an Impact?

If you are a proactive leader who finds purpose in maintaining exceptional environments, developing strong teams, and ensuring operational excellence we encourage you to apply. Join a community that values integrity, compassion, and innovation.

Amber Bio is a biotechnology company pioneering new gene editing modalities using multi-kilobase edits to reach previously undruggable patient populations. Founded by pioneers in the CRISPR field from leading institutions for gene editing research, the company is developing a first-of-its-kind RNA editing platform that can correct thousands of bases at once, thereby correcting genetic mutations safely and reversibly. If you are interested in building a new frontier in genetic medicine, we welcome you to apply.

Job Description: High-Throughput Screening Research Associate II, III (Biodesigner II, III)

Responsibilities:

• Perform massively parallel reporter assays and high-throughput screens across diverse cellular contexts using cellular and molecular readouts.
• Develop and execute molecular biology workflows such as vector design and cloning, DNA/RNA extraction, RT-PCR, qPCR, and next-generation sequencing.
• Support cell culture activities and experiments in multiple cell lines, at small and large scales.
• Design and execute cell-based assays (AAV/lentiviral transduction, transfection, flow cytometry, immunostaining, and other plate reader assays).
• Engineer and characterize cell-based systems using synthetic biology tools and techniques.
• Conduct and troubleshoot experiments, independently and in collaboration with colleagues, to optimize screening throughput, sensitivity, and specificity.
• Proactively troubleshoot technical issues and recommend potential corrective actions based on personal observations and literature searches.
• Prepare summaries of data and present internally to colleagues and management.
• Draft SOPs, follow protocols, diligently document experimental data in lab notebooks, and organize and maintain electronic work records.
• Author scientific reports and data summaries.
• Collaborate with cross-functional teams to meet project goals, bridging early discovery with high-throughput screens to nominate and optimize candidates for further characterization.

Qualifications:

• Bachelor’s or Master’s degree in Biology, Biochemistry, Chemical Engineering, Biological Engineering, or a related field.
• At least 2 years of industry wet lab experience.
• Mammalian cell culture experience (culturing, transfecting and transducing cells, and DNA/RNA purification from cells).
• Molecular biology expertise (vector design and cloning, qPCR, primer and probe design, DNA/RNA extraction workflows)
• Critical thinker with excellent communication skills who thrives in a multidisciplinary, fast-paced team environment.
• Strong written and verbal communication skills.

Preference will be given to those who display:

• High throughput screening assay development in an industry setting.
• High motivation, with a strong work ethic and dedication to generating impact.
• Attention to detail, with the ability to extract deep insights from data.
• First-principles thinking, and an ability to refine one’s intuition based on additional data.
• Ability to go from ideation to data in an independent fashion.
• Long-term personal vision with defined career goals.
• High EQ with team-oriented thinking.
• Experience with pooled, high-throughput screens using next-generation sequencing-based readouts, and/or preparing screening plasmid libraries from synthesized oligo arrays.
• Experience with CRISPR-Cas systems and/or gene editing and delivery technologies.
• Experience preparing next-generation sequencing libraries (Illumina, PacBio, and/or Nanopore platforms).

If you have a passion for advancing gene editing technologies and desire to be part of a pioneering biotech company, we encourage you to apply and join our ambitious team.

Please apply directly through LinkedIn.

Amber Bio is an equal-opportunity employer and encourages applications from candidates of diverse backgrounds. We value diversity and are committed to creating an inclusive and supportive work environment for all employees.

Heavy Civil Estimator

When joining GSW Construction, Inc., you will be a part of a fast-paced construction team that strives for excellence. We are actively seeking an experienced Heavy Civil Estimator. The purpose of this role is to contribute to the success and profitability of projects by providing accurate, timely, and complete estimates. The Estimator will be responsible for calculating the cost of a broad range of projects. The goal is to provide accurate information to help in operations and strategic planning, perform quantity takeoff s, produce proposals, and prepare cost estimates.

Job Details: Full-time position

● Benefits: o Salary Employee (Schedule: Full-time with some required travel and weekend availability.) o 401(k) o OE3 Health & Dental Insurance o Paid Vacation o Salary DOE Essential Duties & Responsibilities

● Perform quantity take off s/reach out to potential subcontractors

● Analyze and compile estimate data that impact the cost of labor, materials, equipment requirements, location, and other factors to ensure a high-quality and timely estimate.

● Accurately prepares estimates. Review proposal specifications and drawings to determine scope. Determines the required contents of estimates and evaluates historical data to project man-hour data.

• Produce budgets from conceptual and schematic design phases that align with the organization's goals and strategy • Review drawings, specifications, and proposed project site conditions; record findings and solicit input from field operations to include in the final project estimate.

● Analyze alternative solutions and construction methods to increase the competitiveness of the bid.

● Apply mathematical calculations requiring advanced analytical processes to ensure logically estimated costs are accurate.

● Present estimate content in bid reviews with senior management to ensure accuracy and completeness. ● Communicate with owners, subcontractors, and public and private entities to ensure competitiveness.

● Develop and maintain business relationships to increase bid opportunities in the regional market.

● Participate in and lead discussions, catalyzing creative thinking and innovative ideas, and distinguishing a successful estimate.

Qualifications & Requirements

● Bachelor’s degree in civil engineering, Construction Management, or equivalent experience.

● 5+ years’ experience in heavy civil construction, emphasizing underground utilities, sewer/stormwater pump stations, WWTP/WTP work, heavy highway, bridges/concrete structures, and commercial/residential site work arena.

● Proficient in HCSS Heavy Bid

● Negotiated project experience preferred, including technical writing skills.

● Proficiency with all MS Office products (Word, Excel, PowerPoint, etc.)

● Advanced knowledge of civil engineering principles ● Advanced knowledge of construction principles and equipment capabilities

● Excellent interpersonal and communication skills. Specific Job Requirements:

● Knowledge of project management software and estimating software.

● Working knowledge of construction equipment, materials, techniques, and required standards applicable to the discipline.

● Successful completion of a pre-employment drug, alcohol, and background investigation.

● Valid Driver’s License.

● Current on all company-required safety training.

● Competence to maintain confidential information and avoid conflicts of interest.

● Adherence to the GSW Employee Handbook.

Notice to All Potential Job Candidates GSW Construction, Inc. is proud to be an equal-opportunity workplace. Individuals seeking employment at our company are considered without regard to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws. Applicants must be authorized to work in the United States.

Job Title: Electro-Mechanical Assembler

Duration: 12 Months

Location: Milpitas, CA

Pay Rate: $27- $30/hr.

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Job Description:

We are looking for Associate Test Engineers for various positions in manufacturing who will be involved with the testing of new technologies such as optics/opto-mechanical, assembly, electrical/PCB, alignment, and system integration. In these positions you will work on assignments that are moderately complex in nature where judgment is required to resolve problems and make routine recommendations.

• Perform set-up, calibration, testing and troubleshooting of mechanical assemblies at system level.
• Determine and may develop methods and procedures from blueprints, drawings and diagrams.
• Test and troubleshoot assemblies and/or final systems, and complete rework on assemblies and/or systems as a result of testing.
• Prepare technical reports summarizing findings and recommending solutions to technical problems. May assist in the selection and set-up of specialized test equipment.
• Work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Perform ongoing daily work with minimal instruction, and with general instructions on newly introduced assignments.
• May provide work assignment direction and technical training to peers.

Qualifications (What we need to see):

• You have hands-on experience in electro-mechanical assembly, testing, troubleshooting and repair.
• Ability to work in a clean room environment is required.
• You have experience with systems development and testing, including formulating system level requirements, test specifications and test results.
• Hands on experience using Oscilloscopes and DVM analysis tools and equipment is preferred.
• You are able to use and manipulate a variety of fine adjustment hand tools, torque wrenches and calipers.
• You work effectively across different functional teams in different locations.
• You demonstrate excellent written and oral interpersonal skills in English.
• You demonstrate excellent organization skills, with a logical approach to problem solving, good time management and task prioritization.
• You are dedicated and able to work with a minimum of supervision.
• You hold a Technical Certificate, or AS degree, or military technical training experience, or equivalent vocational training in a technical discipline and a minimum of 5 years of related experience. A BSEE, BSEET or similar degree in an engineering discipline is strongly preferred.

Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements

Intelliswift participates in the E-Verify program.

Learn More

For information on Intelliswift Software, Inc., visit our website at

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.