Engineering Journal Impact Factor Jobs in None, IN

JOB TITLE: CX Experience Architect

LOCATION: Indianapolis, IN

INDUSTRY: Banking

JOB DESCRIPTION:

We are seeking a CX Experience Architect who is passionate about shaping seamless customer journeys and translating insights into impactful experiences. In this role, you will design and optimize end-to-end connected customer journeys while partnering with cross-functional teams to operationalize omnichannel orchestration and drive continuous improvement.

The ideal candidate blends systems thinking, data analysis, and creative problem-solving to elevate customer interactions across all touchpoints.

RESPONSIBILITIES:

Journey Design & Experience Development

• Design end-to-end connected customer journey frameworks, mapping data, systems, and touchpoints across channels and platforms.
• Analyze customer interactions to identify friction points, gaps, and opportunities for improvement.
• Develop journey maps, service blueprints, and experience flows to visualize the holistic customer experience.

Omnichannel Orchestration

• Partner with platform teams to operationalize omnichannel orchestration using tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud, and similar platforms.
• Define and implement rules for cross-channel triggers, contextual content delivery, and personalized engagement.
• Ensure seamless integration of data and systems to support real-time, adaptive customer experiences.

Measurement & Continuous Improvement

• Collaborate with Data and Analytics teams to establish success metrics such as NPS, CSAT, conversion rates, and journey completion.
• Use analytics, customer feedback, and experimentation (A/B testing, usability studies) to prioritize and drive improvements.
• Stay current on industry best practices and emerging technologies related to customer experience and journey orchestration.

Collaboration & Communication

• Serve as the experience lead within cross-functional pods or squads and participate in backlog grooming, stand-ups, critiques, and reviews.
• Align scope, risks, and sequencing with Product Management, Engineering, and other stakeholders.
• Present experience strategies and design rationale clearly to both technical and non-technical audiences.
• Facilitate design reviews and incorporate stakeholder feedback while maintaining customer clarity and consistency.
• Provide guidance and coaching to cross-functional partners on CX best practices.

REQUIREMENTS:

• 5+ years of experience in Customer Experience (CX), Experience Architecture, or a related field working within cross-functional teams.
• Proven experience designing and optimizing customer journeys across digital channels.
• Proficiency in journey mapping, service blueprinting, and omnichannel orchestration platforms (Adobe, Salesforce, or similar).
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent written and verbal communication skills with strong presentation abilities.
• Experience planning and interpreting usability tests and A/B testing.
• Ability to support experience decisions using data and research insights.
• Growth mindset and willingness to learn new tools and approaches.

ABOUT THEORIS:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.

OLD TOWN DESIGN GROUP

ESTIMATOR JOB DESCRIPTION

Old Town Design Group is seeking an Estimator to join our team in Carmel, IN. We are a dynamic and growing custom home builder, known for developing outstanding locations with timeless home designs. Old Town has a passion for people and the communities in which we work, and we are looking for a like-minded team member who will bring a passion for excellence, great work ethic, and a positive, can-do attitude to our team.

FUNCTION

The Estimator serves as a vital function in the growth of Old Town Design Group. The Estimator will be responsible for preparing accurate cost estimates for single family detached and attached construction projects; calculate and process Change Orders; solicit and obtain bids and proposals; facilitate cost management; produce and distribute budgets for purchasing; and, work independently and cross departmentally to reduce costs without negatively impacting quality or timeliness of construction. This is a challenging position that will require strong attention to detail, as well as the ability to work well under pressure when facing bid deadlines.

MISSION

The Estimator will maintain the integrity of Old Town in all aspects. All responsibilities performed require extensive knowledge and understanding of all Old Town residential and commercial properties, mission and values. Candidate will possess an entrepreneurial work ethic and be able to work collaboratively with other Old Town team members.

RESPONSIBILITIES

• Prepare cost estimates for single family detached and attached construction projects with high levels of accuracy and in a timely manner
• Solicit and obtain bids and proposals from vendors and subcontractors utilizing detailed RFQ’s
• Assist with source selection and communication of awarded contracts
• Coordinate cost estimates and budgets with Sales and Construction team as required
• Calculate and process Change Order requests on active projects per company procedures and established timelines
• Facilitate cost management and tracking of all produced estimates
• Produce and distribute accurate budget information to Purchasing per required company timelines
• Perform Gross Margin analysis on completion of each project and make corrective action to estimating means and methods as required to improve accuracy and eliminate process inconsistencies
• Work cross departmentally and with vendors and subcontractors to identify cost savings opportunities that eliminate waste or inefficiency but do not negatively impact quality or timeliness; implement as required
• Other duties as assigned

EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s Degree in Construction Management, Engineering, or related field or 1+ years of residential or commercial construction estimating experience
• Strong knowledge of construction practices and constraints
• Knowledge of construction purchasing and receiving process preferred
• Knowledge of Value Engineering and Lean Construction practices preferred

SKILLS AND COMPETENCIES REQUIRED

• Experience with Microsoft Excel, AutoCAD, BlueBeam, SoftPlan, or related software
• Strong ability to listen, interpret, evaluate and perform all communication internally and externally
• Ability to use logic, reasoning, considering alternatives and relative costs when applying estimating practices
• Ability to identify problems and inefficiencies, working with others to implement potential actions
• Willingness to participate in continuing education and learning opportunities as needed to excel in the position

OCCUPATIONAL SAFETY AND WORKPLACE COMPLIANCE

• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
• Active participation in activities associated with the management of workplace health and safety
• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
• Correct utilization of appropriate personal protective equipment

They will maintain the integrity of the Old Town brand by contributing to the values of gratitude, ownership, perseverance, adaptability, and innovation.

Capital Projects Manager - Construction

Location: Hybrid in Indianapolis, IN

A nationally recognized building-services group is expanding its project‐delivery team in the Midwest. As a Capital Projects Manager, you will spearhead modernization and expansion initiatives that strengthen critical mechanical, electrical, and plumbing (MEP) infrastructure across healthcare, higher-education, industrial, and commercial facilities. Your work will directly improve energy efficiency, occupant comfort, and long-term asset value while giving you a visible seat at the table with senior leadership and clients alike.

Key Responsibilities

• Lead the full project life-cycle—scope, schedule, budget, procurement, risk, and close-out—for multiple concurrent MEP construction projects.
• Develop and manage integrated master schedules; monitor cash flow and forecast cost-to-complete to keep every project on track.
• Serve as the primary liaison among owners, design partners, trade contractors, and internal engineering resources, driving timely decisions and transparent communication.
• Oversee onsite activities during equipment changeovers and system cutovers; enforce rigorous quality and safety standards in accordance with OSHA regulations.
• Author and present progress reports, change-order logs, and client billing packages; ensure documentation is accurate and submitted on time.
• Champion continuous improvement by mentoring junior staff, refining processes, and recommending new tools or delivery methods.
• Support business-development efforts by nurturing client relationships and identifying add-on service opportunities.

Skills & Experience

• Bachelor’s degree in construction management, Engineering, or a related field or 3+ years of relevant project-management experience.
• Proven success managing MEP construction projects valued at $3 million–$20 million+.
• Strong working knowledge of critical-facility best practices, code compliance, and permitting.
• OSHA 10/30 certification (or ability to obtain) and unwavering commitment to site safety.
• Proficiency with scheduling and cost-control software (e.g., MS Project, Primavera, or similar) and collaborative project-management platforms.
• Strong relationship-building and negotiation abilities; effectively communicates complex technical concepts to non-technical audiences.

Why Join Us

• Impact: Drive high-visibility projects that modernize essential infrastructure across the region.
• Growth: Clear advancement path and budget for professional development and certifications.
• Flexibility: Hybrid schedule with the autonomy to manage field and office responsibilities.
• Workplace Environment: Team-oriented culture built on collaboration, strong ethics, and high performance.

Next Steps

Ready to take charge of transformative construction programs? Apply today and a member of our recruiting team will reach out to schedule a confidential discussion.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

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• Shift assignments - nights, weekends, and holidays (when applicable)
  
• Duration: 4-6 hours
  
• On-call shift assignments: 1-2 per month (typical)
  

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• Team is seeking a?Senior Application Support Engineer (SRE)?to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
  

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• Be part of a global production operations team responsible supporting external facing web applications.
  
• Manage incidents, perform root cause analysis, and implement preventative solutions.
  
• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
  
• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
  

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• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
  
• Monitor and troubleshoot issues using observability tools like Splunk.
  
• Investigate and expand functionality in Splunk to enable Splunk AI solutions.
  
• Create dashboards and capture metrics to improve visibility and performance.
  
• Respond proactively to system alerts and customer complaints.
  
• Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents
  
• Apply industry best practices to support processes.
  
• Participate in a planned on-call rotation.
  

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• 2-5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
  
• Strong ability to analyze logs and code to resolve Tier 2 issues.
  
• Experience in application-focused support engineering or SRE roles.
  
• Excellent written and verbal communication skills.
  
• Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).
  
• Hands-on experience with AWS and/or Kubernetes.
  
• Background in DevOps and scripting (Python preferred).
  
• Familiarity with ITIL practices, incident management, and documentation.
  
• Experience with disaster recovery, business continuity, and ServiceNow dashboards.
  
• Comfortable working in Linux environments and shell scripting.
  

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• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  
• Consulting experience and Agile methodology background.
  
• Proven ability to lead small to medium-sized teams.
  
• Certifications: ITIL Foundation, AWS, Azure, or GCP.
  
• Experience with Mulesoft, Postman, and API testing support.
  
• Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
  

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• A proactive, "Can Do" attitude.
  
• Self-driven and autonomous work style.
  
• Strong communication across internal and external teams.
  
• Passion for operational excellence and continuous improvement.
  
• Commitment to compliance and industry best practices.
  

Our client, a leader in gas & electric utilities is hiring an Electric Project Manager to join their team in Valparaiso, IN!

**This is a 1-year W2 contract with benefits**

As the Electric Project Manager, you will lead electric distribution and transmission construction projects from planning through close-out, ensuring delivery within scope, schedule, budget, and regulatory requirements while maintaining the highest safety and quality standards.

Responsibilities:

• Manage full lifecycle electric distribution and transmission construction projects including planning, estimating, permitting, engineering coordination, bidding, execution, and close-out
• Establish and maintain scope, schedule, and cost baselines; monitor performance and drive change management when needed
• Oversee contractor selection support and field construction activities to ensure safe, compliant, and quality execution
• Coordinate cross-functionally with engineering, environmental, supply chain, land services, and construction management teams
• Monitor project budgets, forecast spend, manage invoicing, and provide accurate schedule updates
• Maintain strong working relationships with municipalities, local authorities, and internal stakeholders

Desired Skills:

• Bachelor’s Degree in Engineering, Construction, Project Management, or related field
• 5+ years of experience managing electrical and controls construction projects
• 3+ years of experience managing project budgets and schedules
• Knowledge of electric system design, operations, and utility construction standards
• Experience in regulated utility or infrastructure environments
• PMP certification preferred
• Proficiency with construction scheduling software, Microsoft Excel, and project reporting tools
• Valid Driver’s License and ability to travel 20–40%

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Title: Senior Maintenance Manager

Reports to: Sr Director- Industrial Engineering

Job Location: Whitestown, IN (USA)

Job Status: Exempt, FT

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, with more than 16,000 employees operating from offices around the world, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.

Position Summary:

We are seeking an experienced Senior Maintenance Manager to oversee the maintenance and reliability in our high-volume fulfillment center. This role is responsible for leading a team of maintenance technicians, ensuring optimal performance of automated material handling equipment, robotics, conveyors, sortation systems, and facility infrastructure. The ideal candidate will have a strong background in industrial maintenance, automation, and preventive maintenance strategies to minimize downtime and maximize operational efficiency.

Job Responsibilities:

· Lead and develop a team of maintenance technicians and engineers, fostering a culture of continuous improvement.

· Oversee maintenance, repair, and reliability of automated warehouse systems, including conveyors, sorters, robotics, AGVs, and WCS.

· Implement preventive and predictive maintenance programs to optimize equipment uptime and efficiency.

· Drive the implementation and continuous improvement of maintenance management systems (CMMS) to streamline workflows, reporting, and asset management.

· Analyze maintenance data to identify trends and drive reliability improvements.

· Lead and support maintenance projects, including end-of-life equipment replacements and growth/expansion initiatives.

· Collaborate with operations, engineering, IT, and OEMs to troubleshoot complex technical issues and ensure seamless system integration.

· Maintain compliance with safety standards and regulatory requirements.

Job Requirements:

· Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial) or equivalent technical experience.

· 10+ years managing industrial maintenance operations in automated warehouses, distribution centers, or manufacturing environments.

· Expertise in PLC troubleshooting (Siemens, Allen-Bradley, etc.), electrical systems, and automation technologies.

· Hands-on experience with conveyors, robotics, sortation systems, and AS/RS.

· Proven experience in the implementation and effective use of maintenance systems (CMMS) and in leading maintenance-related projects..

· Strong problem-solving skills and ability to minimize operational disruptions under pressure.

Benefits and Culture

· Healthcare (medical, dental, vision, prescription drugs)

· Health Savings Account with Employer Funding

· Flexible Spending Accounts (Healthcare and Dependent care)

· Company-Paid Basic Life/AD&D insurance

· Company-Paid Short-Term and Long-Term Disability

· Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)

· Employee Assistance Program

· Business Travel Accident Insurance

· 401(k) Savings Plan with discretionary company match and access to a financial advisor

Vacation, paid holidays, floating holidays, and sick days

· Employee discounts

· Free swag giveaways

· Annual Holiday Party

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

At Regions, the Income Property Finance Market Manager manages, develops, coaches, and mentors a team of IPF Relationship Managers along with implementing strategies to achieve profitability and credit quality goals. On average a team will consist of 5-7 IPF RMs.

Primary Responsibilities

• Develop and grow relationships with existing clients and identify new client opportunities
• Serve as a strategic advisor creating and sustaining business with professional real estate developers and their management teams
• Utilize internal business partners to expand relationships and identify cross sell opportunities

This position is incentive eligible.

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

Requirements

• Ten (10) years of commercial real estate banking experience
• College degree required, preferably in Real Estate, Finance, or Economics

Preferences

• Three (3) years of management experience

Skills and Competencies

• Demonstrated leadership skills
• Strong interpersonal skills and a positive, team-oriented approach to achieving goals and objectives
• Strong negotiation skills
• Strong work ethic and self-motivation
• Strong written and verbal communication skills

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $155,153.90 USD

Median: $215,310.00 USD

Incentive Pay Plans:

This role is eligible to participate in a discretionary incentive plan. Employees have the potential to receive a discretionary award based on performance against defined metrics and goals. Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that \"one size does not fit all\" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

One Indiana Square

Indianapolis, Indiana

Equal Opportunity Employer/including Disabled/Veterans

ABOUT US

Envoy has been serving communities across the state of Indiana with high-end and community focused development and construction projects for the last 40+ years. We are a multifaceted company driven to enrich our communities and our team. We are a team of collaborative self-starters. We value commitment and transparency while standing by our family-like company culture.

JOB SNAPSHOT

The Pre-Construction Manager leads the planning and budgeting phases of assigned projects, guiding design teams through programmatic, schematic, design development, and construction documentation. This role requires strong professional communication and collaboration with municipal agencies, owners, developers, architects, designers, and subcontractors. The Pre-Construction Manager works to develop, update, and validate project budgets and historical cost data.

RESPONSIBILITIES

Preconstruction Planning & Budgeting

• Manage estimates, budget development, risk analysis, and client communication throughout all preconstruction phases.
• Prepare and refine quantity take-offs, cost estimates, and cost analyses in collaboration with the Chief Estimator.
• Ensure strict adherence to design parameters by obtaining and reviewing plans and related documentation.
• Maintain and update historical cost databases and project estimate records.
• Accurately present job costs, schedule updates, and budget adjustments at defined intervals.

Project Documentation & Procurement

• Assist with the preparation of RFQs/RFPs, scope-of-work packages, and bid documents.
• Upload, organize, and maintain bid documentation using internal and external procurement platforms.
• Support subcontractor buyout and award processes across multiple project delivery methods.
• Maintain and update master scope-of-work templates for all subcontract bid categories.

Coordination & Communication

• Lead internal team meetings, design progress discussions, and budget review sessions.
• Collaborate with owners/developers to secure required building permits and ensure compliance with local codes.
• Manage and facilitate value engineering and value-management sessions for all assigned projects.
• Work jointly with the Chief Estimator, architects, clients, and vendors to ensure clear communication and alignment.

Administrative & Financial Responsibilities

• Develop and manage preconstruction schedules.
• Oversee monthly billings and ensure compliance with cost procedures during preconstruction.
• Uphold and promote the company’s core values, contributing positively to organizational culture.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree in Construction Management, Building Construction, Engineering, or a related discipline preferred, but not required.
• Minimum 3 years of experience in public/private commercial construction, development, or estimating.
• Estimating software: Destini, Planswift, Onscreen or other similar takeoff software.
• Project manager software: Procore or similar construction management software.
• Scheduling: MS Project and outbuild.
• Document Management & Collaboration: Google Workspace (Gmail, Drive, Sheets, Docs), PDF markup/annotation tools, Bluebeam Revu, word, and excel proficiency.
• Bid Management: Building Connected or similar procurement platforms.
• Proven ability to produce conceptual and schematic budgets ranging from $5M–$50M.
• Ability to prepare conceptual site and building phasing plans for presentations.
• Ability to understand project processes and standard progression for construction projects including document control.
• Strong fluency in reading plans, interpreting specifications, and navigating project documentation.
• Excellent written and verbal communication skills across diverse project teams.
• Effective dispute resolution skills with the ability to reach timely, mutually satisfactory outcomes.
• Highly organized, detail-oriented, and able to manage multiple time-sensitive tasks.
• Commitment to continuous learning and willingness to take on increasing responsibilities.
• Ability to work collaboratively with internal and external partners, including design teams and vendors.
• Must pass a criminal background check

COMPENSATION & BENEFITS

• Top-notch, competitive compensation packages that keep up with ever-changing markets.
• Company-sponsored retirement packages, available during the open enrollment period, after the completion of your first year.
• A flexible Paid Time Off program that focuses on family and mental health.

Duration: 36+ Months

Note: Hybrid: Required to report onsite to the Plainfield IN Complex a minimum of 3x days each week

Job Description:

• The Contract Administrator performs or assists with the following: plan and manage contract award activities and schedules, monitor contract performance, assure invoices agree with contract provisions and work has been successfully completed, create and manage action logs, establish contract reporting and status for the project team, develop presentations, maintain confidentiality of supplier pricing, create and monitor approvals of contract and change requisitions, maintain contract records and correspondence monitor resolution of issues/actions.

Responsibilities:

• Monitor and maintain all incoming SPANS alert emails for Indiana joint use proposals. This consists of approximately 400-800 emails daily that must be monitored & read to determine if any follow-up is necessary. If follow up is necessary, responds to proposal inquiries or forwards the inquiry to the applicable party to address.
• Assigns new attachment requests to engineering vendors in SPANS, logs/tracks the assignment of proposals to each vendor.
• Appropriately route and transmit SPANS proposals in a timely manner to ensure adherence to FCC and state utility commission regulated timelines.
• Investigate and respond to customer requests for updates on SPANS proposals regarding make ready construction schedule, engineering turnaround time, invoice status, etc.

Education:

• Associate’s or Bachelor’s degree preferred but not required.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Butta Chiranjeevi

Email:

Internal Job ID: 26-06375

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S.) or Hybrid from Chicago, Boston, or South Bend hubs
Travel: Up to 25%

Position Overview: Patient Experience Advisor

As a Patient Experience Advisor, you will serve as a strategic partner to our clients, owning the day-to-day relationship focused on driving meaningful improvements in patient experience. You'll bring a deep understanding of the healthcare landscape-including key trends, challenges, and priorities-and use that knowledge to guide clients toward impactful solutions.

In this role, you'll collaborate cross-functionally with internal teams and client stakeholders to align on strategy, identify opportunities, and implement support processes that advance the client's patient experience goals. You'll leverage data analytics, industry best practices, peer networking, and Press Ganey's proprietary programs to deliver proactive insights that inform client decision-making.

Job Responsibilities include:

• Lead the day-to-day execution of client improvement strategies, ensuring seamless coordination across Press Ganey support teams.

• Develop a deep understanding of client stakeholder challenges and priorities, and align Press Ganey's solutions and insights to support strategic decision-making.

• Deliver both on-demand and proactive improvement support, leveraging analytics and thought leadership to demonstrate Press Ganey's differentiated value.

• Collaborate cross-functionally with internal teams-including consulting, marketing, data science, and knowledge management-to create and adapt innovative resources such as toolkits, blogs, case studies, and scalable insights tailored to key stakeholders.

• Partner with Application Support Specialists to ensure timely and strategic follow-through that aligns with each client's patient experience (PX) strategy.

• Work closely with product, technology, and delivery teams to identify emerging market trends and inform future solution development.

• Coordinate and present regular client performance reviews in partnership with the Managing Director.

• Lead and support industry programs, webinars, online communities, and events that foster client networking and reinforce Press Ganey's value proposition.

• Collaborate with the Growth team to identify client needs and opportunities for improvement, delivering best practice recommendations that drive measurable impact.

• Experience: 5+ years in healthcare, with a strong focus on patient experience improvement initiatives.

• Expertise: In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS), & Medical Practice required.

• Skills: Exceptional interpersonal, communication, and presentation skills, with a polished executive presence.

• Analytical Ability: Strong grasp of improvement methodologies, data analytics, and industry best practices.

• Mindset: Passionate about patient experience, proactive in problem-solving, and committed to follow-through.

• Adaptability: Comfortable in a fast-paced environment with the ability to manage multiple priorities.

• Travel: Willingness to travel up to 25% for client engagements.

• Bachelor's degree required.

To work #BetterTogether, we embrace a hybrid model for team members located near our hubs in Chicago, South Bend, or Boston. We gather in-office three days a week (Tuesday-Thursday), with remote flexibility on other days. This schedule may adjust based on travel needs.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $81,000 - $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/