Engineering Journal Elsevier Jobs in Ma
391 positions found — Page 10
About SiPhox Health
SiPhox is bringing silicon photonics diagnostics out of the central lab and into the home. We combine photonics, microfluidics, embedded systems, and semiconductor grade manufacturing to quantify multiple biomarkers in minutes on a coffee maker sized device. Our goal is to build the first mass market photonic blood analyzer and dramatically expand access to precision diagnostics.
Our mission is simple but ambitious. We want to make healthcare proactive instead of reactive by enabling people to measure their health frequently, easily, and affordably.
Position Summary
We are looking for a high velocity talent builder who thrives on identifying exceptional people and convincing them to join an ambitious mission.
You think about recruiting from first principles. Talent density matters. Speed matters. Every hire shapes the trajectory of the company.
You will own recruiting end to end across the company. From writing job descriptions and sourcing candidates to closing offers and building long term talent pipelines.
This role is ideal for someone who loves operating with extreme ownership, high autonomy, and measurable impact.
What You Will Do
• Own the hiring pipeline
• Manage full cycle recruiting across engineering, science, manufacturing, operations, and business roles
• Partner directly with founders and hiring managers to define roles and hiring strategies
• Source exceptional candidates
• Run outbound sourcing campaigns on LinkedIn and other platforms
• Identify and engage top talent before they are actively looking
• Build talent pipelines
• Map talent markets for difficult roles
• Maintain warm pipelines so the company can hire quickly when new roles open
• Run the hiring process
• Screen candidates and coordinate interviews
• Manage candidate communications and ensure a great experience
• Lead offer discussions and close candidates
• Improve recruiting systems
• Continuously refine job descriptions and sourcing strategies
• Track recruiting metrics such as time to hire and pipeline health
• Represent the company
• Serve as the first impression of SiPhox for candidates
• Communicate the mission, culture, and opportunity clearly and convincingly
What We Are Looking For
Must Have
• 3+ years of full cycle recruiting experience with significant outbound sourcing
• Experience operating as the sole recruiter or primary talent partner at a company
• Expert proficiency with LinkedIn Recruiter
• Experience recruiting across multiple functions such as engineering, science, operations, or business roles
• Strong writing skills for job descriptions and candidate outreach
• Ability to manage multiple open roles and pipelines simultaneously
• Excellent communication and interpersonal skills
• Self starter mentality with a strong bias for action
• Authorization to work in the United States
Nice To Have
• Experience recruiting in deep tech, biotech, hardware, or startup environments
• Familiarity with technical roles such as firmware, embedded systems, optics, fluidics, or hardware engineering
• Experience with ATS platforms such as Ashby, Greenhouse, or Lever
• Background in employer branding or recruiting marketing
• Experience building recruiting metrics dashboards or analytics
• Experience helping a startup scale during a period of rapid hiring
How We Work
• Bias for action
• We move quickly and expect people to prototype, experiment, and iterate rapidly
• Extreme ownership
• You own recruiting outcomes end to end from sourcing to signed offer
• Talent density
• We prioritize hiring exceptional people who elevate the entire team
Benefits
• Competitive salary and equity compensation
• Healthcare, dental, and 401k
• High end gym membership
• Two company shutdown weeks each year in addition to PTO
• Opportunity to help build a category defining diagnostics company
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Summary of Position:
A Small Business Representative provides customers with fast and reliable service and support to fit their business needs
Duties and Responsibilities:
- Answer inbound phone calls and resolve customer inquiries in a timely and efficient manner
- Troubleshoot customer issues by coordinating with internal departments and vendors
- Document accurate and detailed information in Granite's customer accounts database
- Manage occasional short-term projects
- Will be required to complete the government clearance process once hired as a full- time/permanent Granite employee
Required Qualifications:
- Excellent professional communication skills
- Verbal
- Written
- Interpersonal
- Comfortable in a fast-paced work environment
- Basic computer skills (Microsoft Office)
- Strong multitasking and time management skills
- Attention to detail
- Problem-solving/critical thinking skills
- Capability to make judgement calls under pressure to resolve customer issues
- Ability to work well independently, as well as within a team
- Will be required to complete the P2 government clearance process once hired as a full- time/permanent Granite employee
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
#LI-JH1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
The Corporate Trainer at Granite Telecommunications is responsible for designing, developing, and delivering training programs that support employee growth, operational excellence, and company objectives. This role partners with departments across the organization to identify training needs, facilitate engaging learning experiences, and evaluate training effectiveness. The ideal candidate is an enthusiastic communicator with a passion for adult learning, strong presentation skills, and the ability to adapt content for diverse audiences and business units.
Duties and Responsibilities:
- Deliver and assist the development of training programs for new hire onboarding, leadership development, customer service, systems, and job-specific skills.
- Collaborate with department leaders to assess training needs and align content with business goals.
- Facilitate in-person and virtual training sessions using interactive instructional techniques and adult learning principles.
- Instill knowledge and process techniques for specific business units, facilitating engaging classes, organizing training material and identifying areas of improvement.
- Evaluate training effectiveness through assessments, feedback, and performance metrics to ensure continuous improvement.
- Maintain training records and monitor employee participation and completion in LMS or other tracking systems.
- Support compliance training by ensuring timely completion of mandatory courses and certifications.
- Assist in the onboarding process by leading orientation programs and coordinating with HR and department leaders.
- Stay informed about industry trends, new technologies, and best practices in training and development.
- Provide coaching and support to employees and supervisors to reinforce training outcomes and on-the-job application.
Required Qualifications:
- Bachelor's degree in education, Human Resources, Communications, or a related field.
- 2+ years of experience in the telecommunications or technology industry.
- Excellent presentation, facilitation, and public speaking skills.
- Strong written and verbal communication abilities with attention to clarity and engagement.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and time management skills.
- Comprehensive understanding of all Granite products and services
- Ability to adapt training styles and content to meet the needs of different learners and teams.
Preferred Qualifications:
- Experience with learning management systems (e.g., Cornerstone).
- 2+ years of experience delivering corporate training or adult education programs.
- Knowledge of instructional design methodologies and e-learning tools (e.g., Articulate, Captivate, Camtasia).
- Knowledge of training in a telecommunications or technology environment.
- Experience delivering training to hybrid or remote workforces.
- Certification in training or instructional design (e.g., CPTM, ATD, or SHRM Learning & Development Specialty Credential).
- Ability to measure ROI and effectiveness of training programs using data and feedback.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We're looking for a talented sales intern to work alongside our sales professionals who will focus on new business development by selling our voice and data telecommunication products and services to C-level and Director level decision makers. If you are a highly driven, self-motivated individual, with a positive attitude, and competitive spirit, then Granite will provide you an exciting and lucrative career opportunity. You will get the training, support and environment needed to succeed. You will be the driving force for securing new customers and new business regionally for Granite across North America.
Duties and Responsibilities:
- Assisting team members with administrative tasks
- Learning and incorporating sales skills from and into their own sales environment
- Learning the products we sell and understand Granite as a company
- Producing and/or editing written reports for team members
- Prospecting new clients via cold calling
- Gain knowledge of using CRM- Salesforce
- Participating in independent sales tasks and strategies
- Participating in a sales intern role play competition
#LI-ND1
#LI-N1
Assistant Professor - Management (Tenure-Track)
The department of Management & Marketing of the Charlton College of Business at the University of Massachusetts Dartmouth seeks an Assistant Professor (Tenure-Track) in Management to conduct innovative research within this field that is aligned with the college's mission and the department's research priorities. The appointee will also teach three sections per semester of undergraduate or courses, pursue pedagogical innovation, and engage in service activities. The appointment will be effective on September 1st 2026.
The Assistant Professor (Tenure-Track) in Management is expected to publish research in well-regarded scholarly management journals. Candidates working or interested in one of the following areas will be given priority: entrepreneurship, small and medium businesses, international business, or innovation management. The teaching load is three sections per semester of undergraduate and/or graduate courses, specifically in the areas of general management and organizations. These courses are taught at the undergraduate and MBA levels and are delivered in-person, online and blended. The appointee will pursue pedagogical innovation and engage in university or community service.
The Charlton College of Business is an AACSB-accredited school with seven undergraduate degree programs, an MBA program and several specialized Master's degree programs, offered in the traditional face-to-face, blended and fully online formats. Located on the South Coast of Massachusetts, Dartmouth is near some of the most beautiful coastlines in the United States. Dartmouth is also conveniently located near Cape Cod, Providence, Newport, and Boston. New York is a three-hour train ride away.
The University of Massachusetts Dartmouth, a Carnegie R2 doctoral institution, is committed to increasing diversity in its faculty, staff, and student populations, as well as curriculum and support programs, while promoting an inclusive environment. We seek candidates who can contribute to that goal and encourage you to apply and to identify your strengths in this area.
Minimum Qualifications:
- Candidates must have a Ph.D. in Management or a related field completed by spring 2026 (ABD candidates will be considered)
- Experience teaching management courses at the graduate and/or undergraduate levels
- A significant or promising programofresearch and scholarship in Management
- Student-oriented, and highly motivated to help students excel
Preferred Qualifications:
- Publication/s in quality peer-reviewed journals
- Experience working with diverse groups of students
- Experience teaching both in-person and online
- Experience advising students
SALARY: $120,000 - $130.000
UMass Dartmouth offers exciting benefits such as:
- 75% Employer-Paid Health Insurance
- Flexible Spending Accounts
- Life Insurance
- Long Term Disability
- State Pension Retirement Plan
- Optional Retirement Savings Plans
- Tuition Credit (Employee, Spouse, & Dependents)
- Twelve (12) paid holidays
- And More!
Benefits for Faculty Federation
To apply please submit A cover letter detailing reasons for interest in the position; professional background; teaching interests, experience and philosophy, a current curriculum vitae, a job market paper/manuscript, evidence of teaching effectiveness: (e.g., student course evaluations, Chair reviews, teaching awards, student testimonials, etc.), names and contact information for three professional references, which should include title, employing organization, mailing and e-mail addresses.
Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.
The review of applications will be ongoing until the position is filled.
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
- A Government Project Coordinator will work on all types of projects, from simple activities to more complex plans, within the Granite product suite. They will collaborate internally with multiple departments, organize reporting, participate in meetings and provide updates to Government Transition Project Managers
- In addition to ensuring the schedule and details of a given task are well-organized, a Government Project Coordinator will collaborate with clients and internal teams to deliver results on time and meet high quality standards
- They are the front line of high-profile projects with an opportunity to work on some of Granite's newest offerings
Duties and Responsibilities:
- Creates and maintain trackers showing progress of projects
- Places and track orders
- Works closely with TPM and other departments to ensure projects are kept on schedule
- Works with TPM, internal departments, and local contacts to coordinate installs, TIU, and ports
- Monitors progress of projects and handle any issues that arise
- Submits project deliverables in Order Portalwithin SLA and identifies/troubleshoots any issues with IT
- Must have the ability to obtain P2 Government
Required Qualifications:
- Bachelor' s Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
The Relationship Development Sales Associate is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.
Key Responsibilities:
- Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
- Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
- Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
- Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively.
- Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client.
- Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
- Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
- 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
- Proven ability to build and maintain executive-level relationships.
- Strong organizational skills and ability to manage a high volume of accounts.
- Exceptional communication and interpersonal skills.
- Ability to understand client business challenges and position solutions effectively.
- Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
- Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.
Benefits:
- Competitive base salary with uncapped commission structure and quarterly bonus.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Ongoing professional development and training opportunities.
- Annual President's Club Trip
- Collaborative and innovative work environment.
- Opportunity for career advancement within a rapidly growing company.
If you're a highly motivated individual who wants to grow your sales career and have uncapped earnings potential with a fast paced and progressive company, Granite has many opportunities for you.
- #LI-GC1
#LI-GC1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field.
Duties and Responsibilities:
- Use internal system to run through activation queue
- Assist technicians and customers on the phone
- Handle escalation support for voice product activations both internally and to customers
- Troubleshoot services and devices in the field with customers and technicians
- Update configurations and/or order details to create successful turn up of services for customer
- Reconfigure Routers or equipment
Required Qualifications:
- Technical background or desire to grow in technical field
- Strong organizational skills
- Ability to work independently and make judgement calls to resolve issues
- Ability to take direction and act upon it
- Demonstrative critical thinking and analytical problem-solving skills
- Strong verbal and written communication skills, ability to multitask
- Collaborative, Can-Do attitude
- Willingness to obtain government security clearance
- Solid work ethic
Preferred Qualifications:
- Understanding of Networking, TCP/IP, Routing, Switching
- Experience in customer facing technical support roles
- Ability to refine and improve personal technical capabilities in enterprise networking, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
- 1-2 years in a technical support related role, or equivalent experience
- Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
- Prior public trust P2 security clearance
- Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
- Experience with coding and automation platforms such as Python, Javascript or similar
#LI-JH1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
General Summary of Position:
We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.
Duties and Responsibilities:
- Maintain and manage Granite's Premier accounts.
- 24 x 7 availability to support your assigned accounts.
- Conduct weekly meetings with assigned Premier accounts.
- Minute each meeting weekly and follow up on all actions
- Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
- Communicate directly with customers, sales and internal staff.
Required Qualifications:
- Bachelor's Degree
- Intermediate to advanced knowledge of Microsoft Excel and MS Access
Preferred Qualifications:
- Excellent customer service skills
- Ability to work under pressure
- Ability to meet deadlines
- Excellent problem-solving skills
- Ability to work independently as well as in a group
- Strong multi-tasking and organizational skills
- Excellent interpersonal and communication skills
#LI-MS1
